I woud ke to express my profound grattude to our Beoved Prncpa Prof.
V. Prthvra| for extendng hs support n a my endeavors. I woud ke to thank Dr. N. SREENATH, Head of the Department of Computer Scence & Engneerng for hs gudance and encouragement throughout my academc career. I am hghy obged to thank a the stah of the Department of Computer Scence and Engneerng for ther contnuous assstance n my endeavors. Above a I thank my frends and famy members for ther constant source of nspraton whch have made these Industra Vsts of mne a great success. INDEX SL.No. Title Page No. 1 Introduction 2 Industrial Visit I FLEX, kancheeura! " Industrial Visit II #$L, Puducherr% & Industrial Visit III '(i!uth, Puducherr% ) Industrial Visit IV Integra, Puducherr% * Industrial Visit V Leno+o, Puducherr% , Industrial Visit VI -a.estic,$oi!/atore 0 $onclusion CHAPTER 1 INTRODUCTION ORGANISATION FOR REPORT The ndustres requre students who are taented n a respects. In the present currcuum of Engneerng Educaton s a gap exstng between the students and the ndustres. In order to brdge the gap , ndustra vsts are ncorporated to the currcuum. Industra vsts are very mportant for every student as t provdes a cear pcture of the present scenaro and gude them n markng a brght future. The vsts educate the students on accmatzng themseves to varous workng envronments. Industra vsts/mpant tranng n the currcuum factate the students to be expose to the ndustra ethcs. They earn about the work cuture and prncpes whch hep n transformng themseves nto better professonas. Industra vsts provde vta nformaton. It aso enabes to understand the nterna workng envronment. These vst not ony gve exposure n academc pont of vew, but aso enabes to nteract wth ndustra peope drecty. Through these vsts the students become abreast wth the emergng trends n technoogy and get traned to compement ther sks n future. The ack of ths may deny the students an dea about the corporate word. Hence the currcuum ays emphass on undergong ndustra vsts/mpant tranng. It s antcpated that the ndustra vsts w have a number of advantages for both the students and the companes nvoved. Thrd year students w have the chance to vst a company they mght be consderng for ther work experence ahead of the na year of ther course. Ths makes them more aware of the operatons of the company. Students are expected to understand to undertake a mnmum of 5 ndustra vsts (promnent hardware/software deveopment concerns) or a mnmum of eght weeks/60 days of ndustra tranng n ther course of study durng the 5 th and 6 th semesters. The students have to submt a report at the end of the 6 th semester pro|ectng the exposure he/she ganed durng ther respectve vsts/tranng. The currcuum aso enforces the perusa of the report to be done by a pane of the stah members for 50 marks. The proofs for havng undergone vsts/tranng are to be cosed aong wth the reports as encosures. Industres are chosen for ndustra vsts/tranng n the ed of Informaton Technoogy and ts reated areas so that student gan knowedge and understand the needs of technoogy that s vunerabe to changes. As a resut the students equp themseves to meet these requrements. The ndustres are seected takng nto account the reputaton and quaty management of the company. The foowng are the companes vsted: FLEXTRONICS TECHNOLOGY Pvt.Ltd HCL INFOSYSTEMS LTD INTEGRA SOFTWARE SERVICES Pvt.Ltd. AZIMUTH SOFTWARE INDIA Pvt.Ltd LENOVA (INDIA) Pvt.Ltd MA|ESTIC PEOPLE INFOTECH Pvt. Ltd
CHAPTER 2 INDUSTRIAL VISIT - I 1.1 VISIT DETAILS: Company Name : FLEXTRONICS TECHNOLOGY (!) PVT. LTD. A!e"" : p#o$ %&p'a"e II SIPCOT In("$!)a# pa!* S(na+e##(! C +)##a,e S!)pe!a-((! Ta#(* .an/'eep(!am )"$ Tam)#na(0123421 .
2.1 VISIT DETAILS: Company Name : HCL INFOSYSTEMS LTD A!e"" : R.S. No 42><;&1 O > ((n)$ III )& Sea!ape$& P((/'e!!y H 12;444. Date of Vst : 25-05-2009 To 03-06-2009 Tme of Vst : 10 AM - 5 PM 2.2 COMPANY PROFILE: 2.2.1 Hi!"#$ The hstory of structured quaty mpementaton n HCL Infosystems began n the ate 1980s wth the focus on mprovng quaty of ts products by usng bass OC toos and Faure Reportng and Correctve Actve Systems (FRACAS). We aso empoyed concurrent engneerng practces ncudng desgn revews, and rgorous reabty tests to uncover atent desgn defects. In the eary 90s, the focus was not merey on the quaty of products but aso the process quaty systems. Our manufacturng unt at NOIDA was certed ntay to ISO 9002:1994 by Bureau Vertas Certcaton n 1994 and ater on to ISO 9001:1994 n 1997. As of now, a our manufacturng unts are certed by Bureau Vertas Certcaton as per ISO 9001:2000 and ISO 14001: 2004 In eary 1995, a ma|or quaty ntatve was aunched across the company based on Php B. Crosby's methodoogy of OIPM (Ouaty Improvement Process Management). Ths mode was seected to because t consdered the need and commtment by an organzaton to mprove but more mportanty, the ndvdua's need towards better quaty n hs persona fe. 2.2.2 %&i'( P#")*( HCL In6o"y"$em"M po!$6o#)o o6 p!o(/$" /o+e!" $'e en$)!e "pe/$!(m o6 $'e )n6o!ma$)on $e/'no#o,y nee" o6 )$" /("$ome!". Dy +)!$(e o6 $'e )mmen"e )+e!")$y o6 ma!*e$" an /("$ome!" $'a$ )$ a!e""e"& HCL In6o"y"$em"M p!o(/$" o66e!)n," )n/#(e e+e!y$')n, 6!om '),' en en$e!p!)"e #e+e# "e!+e!" 6o! m)"")on /!)$)/a# app#)/a$)on" $o m(#$)me)a 'ome /omp($e!". Yo( may -e a #a!,e m(#$)0#o/a$)on /ompany e8p#o!)n, "o#($)on" $o e0ena-#e yo(! o!,an)Ba$)on o! yo( may -e a ne= -o!n !)")n, "$a! #oo*)n, 6o! "omeone 6o! IT P#ann)n, o! "e$$)n, (p yo(! IT In6!a"$!(/$(!e& HCL In6o"y"$em" 'a" a "o#($)on $a)#o!0mae 6o! yo(. 2.2.3 Vii"' +W( ,-** .(*i/(# .(0(1!-0#(( 2#".&1!3 (#/i1( -'. "*&!i"' !" 4((! !,( #(5&i#(4('! "0 "&# (6!(#'-* -'. i'!(#'-* 1&!"4(#3 !,( )#! !i4(3 (/(#$ !i4(.+ 2.2.7 DESCRIPTION #$L INF4S>STE-S HCL In6o"y"$em"M po!$6o#)o o6 p!o(/$" /o+e!" $'e en$)!e "pe/$!(m o6 $'e )n6o!ma$)on $e/'no#o,y nee" o6 )$" /("$ome!". Dy +)!$(e o6 $'e )mmen"e )+e!")$y o6 ma!*e$" an /("$ome!" $'a$ )$ a!e""e"& HCL In6o"y"$em"M p!o(/$" o66e!)n," )n/#(e e+e!y$')n, 6!om '),' en en$e!p!)"e #e+e# "e!+e!" 6o! m)"")on /!)$)/a# app#)/a$)on" $o m(#$)me)a 'ome /omp($e!". Yo( may -e a #a!,e m(#$)0#o/a$)on /ompany e8p#o!)n, "o#($)on" $o e0ena-#e yo(! o!,an)Ba$)on o! yo( may -e a ne= -o!n !)")n, "$a! #oo*)n, 6o! "omeone 6o! IT P#ann)n, o! "e$$)n, (p yo(! IT In6!a"$!(/$(!e& HCL In6o"y"$em" 'a" a "o#($)on $a)#o!0mae 6o! yo(. CUSTOMER SATISFACTION One of the cornerstones of our strategy has been a very strong customer focus .Our 27 years of experence n servcng a vared range of customer requrements has gven us doman knowedge of our customer's busness . As a resut of ths we are abe to provde exact souton to customers' needs. Durng these years we have been abe to cement our reatonshp wth customers and ganng ther trust and condence as we. Toay 6o! o(! e"*$op PC& =e 'a+e mo!e $'an : #a*' (n)$" )n"$a##e (n)$". Ae en9oy /on")e!a-#e ma!*e$ "'a!e )n "e,men$" #)*e Go+e!nmen$& Dan*)n, O F)nan/e an E(/a$)on O !e"ea!/'. I$ )" $'e 6a)$' o6 o(! /("$ome!" $'a$ 'a" /on")"$en$#y !e"(#$e )n !epea$ -(")ne"" 6o! (". Ae 'a+e !a$e /on$!a/$" =)$' 0NIC & PND& DGS O D & NICSI & ONGC & P(n9a- O S)n Dan*. SUPPORT SERVICES HCL In6o"y"$em"M Se!+)/e S(ppo!$ )n6!a"$!(/$(!e )" one o6 $'e =)e"$ )n $'e /o(n$!y. No ma$$e! ='e!e yo( a!e& $'e!eM" an HCL Se!+)/e Cen$!e nea! -y. O(! P!o(/$" a!e -a/*e -y an e8$en")+e )!e/$ "(ppo!$ )n6!a"$!(/$(!e "p!ea a/!o"" 4>2 #o/a$)on" na$)on=)e =')/' o66e! 3K 8> "(ppo!$ o66e!)n, 6o! /!)$)/a# ")$e". O(! /'anne# "$!en,$' )" a -a#an/e m)8 o6 !e$a)# o($#e$"& !e"e##e!" O )"$!)-($o!". I$ =a" o(! "$!on, 6o/(" on )"$!)-($)on ne$=o!* $'a$ #e (" )n e+o$)n, 6e= -!an" e8/#(")+e#y 6o! /'anne#. T'ey a!e 0 Dean"$a#*& D("yDee& Ne$mana,e! ("e!+e!")& an !e/en$#y #a(n/'e EBeeDee. Toay o(! )"$!)-($)on ne$=o!* 'e#p" (" $a*e a +a!)e p!o(/$ !an,e $o /("$ome!" )n e+e!y noo* O /o!ne! o6 $'e /o(n$!y .T'e p!o(/$ !an,e )n/#(e" De"*Top PC"& Se!+e!"& Lap$op" O Po/*e$ PC". To exst as a market eader n a gobay compettve marketpace, organzatons need to adopt and mpement a contnuous mprovement-based quaty pocy. 8UALITY One of the key eements to HCL's success s ts never-endng pursut of superor quaty n a ts endeavors. HCL INFOSYSTEMS beeves n the Tota Ouaty Management phosophy as a means for contnuous mprovement, tota empoyee partcpaton n quaty mprovement and customer satsfacton. Its concept of quaty addresses peope, processes and products.
Over the ast 30 years, we have adapted to newer and better Ouaty standards that heped us ehectvey te Ouaty wth Busness Goas, eadng to customer and empoyee satsfacton. O%SERVATIONS PRODUCTION Producton s a process by whch the |ob order paced by the customers are materazed.It s the process n the manufacturng of systems whch encoses a the components of whch are memory chps, processors, nput output ports,hard dsks n a cabnet and gves form to the desred system. The varous processes nvoved n producton are as foows Stores Kttng Mountng components Os oadng Testng Ouaty assurance Packng Shpment STORES It s a buk storage area for a the components purchased by the buyer dependng upon the request of the purchaser. The products enter the stores ony after undergong a the quacaton tests conducted by the Product Engneerng Group. KITTING A the tems n the stores undergo the ncomng quaty check. The varous components of partcuar |ob order are paced n one box attachng og sheet to t and are send to the assembng secton for shop oor actvty. MOUNTING COMPONENTS The varous components such as the memory chps, hard dsks, processors are mounted on the mother board and t s mounted on the cabnet. The smps s aso mounted and necessary power suppy connectons are gven. Varous connectons between hard dsks and ports are estabshed usng buses for data transfer. The cabnet s provded wth drves and aso has sots for perpheras. Then cabnet s seaed wth approprate stckers pasted on for the conguraton. OS LOADING In ths unt the varous operatng systems are oaded to the hard dsks usng the oca area network avaabe.Then a ogo of hc s aso made to ash to mark ther brand name.If buk orders are paced then dsk copy of master hard dsk s taken to oad operatng system to other systems.They provde varous versons of Mcrosoft and nux operatng systems.Mcrosoft operatng systems ke XP and Vsta and nux operatng systems ke Red Hat are aso provded. TESTING Varous test are conducted on the systems to measure ther performance .Then the functonaty of a the components are tested. The physca vercaton tests are aso done. The varous reabty tests are aso conducted. Then the system s passed to quaty assurance. AMIDIAG OS s used n testng. The performance of each and every software and hardware unt s tested wth separate care. If any faut s dscovered t s send to the repar secton for further steps to be taken. Hardware defects and component faure are handed by repacement. But n case of any software probem troubeshootng s done n a systems from where master copy was taken. 8UALITY ASSURANCE It s ths department whch takes some percentage of products out of arge number and tests ts workng to ensure quaty of the entre buk assembed. Then ths unt aso heps to provde necessary customer support needed. PACKING After a the above mentoned processes are over then the systems aong wth the needed perpheras s send to packng. Proper carton boxes and extended poy styrene whch repaces extended poy ethyene whch s non bo-degradabe are used to pack the systems. The packng s desgned by the varous norms of the Producton Engneerng Group. SHIPMENT The systems packed aong wth perpheras are sendng to dstrbutors and from there they reach customers. Thus the goods are shpped safey to the destnaton. But buk orders paced to the company are drecty moved from the factory to the customers. Servce men ether from the dstrbutors or from the company tsef s send to the customers pace to make the process of nstaaton easer. A the above mentoned processes are undergone by a the products of HCL be t a desktop or a aptop or a server wth sght changes. Thus the concern on the whoe s ts entre process of producton and HCL tres to make ts product stand for ts name. MECHANICAL The work of mechanca secton s to take care of components. They check whether a the components functon propery whatever be the envronmenta condtons. They nspect each and every cabnet for better functonng. RELIA%ILITY E. T(!: In reabty usuay three tests w be carred on. They are ESD(Eectro Statc Dscharge) test, Therma test and Drop test. The rst test s done usng a ESD guns. (one gun produces 5kv and other produces 10kv ESD). The sharp end of the rst gun s kept touchng the ends of CPU. Then the second gun s kept at a dstance of 3mm from the CPU. Durng the process the system s tested for dspay and performance. If the system's performance remans the same they w proceed to the next step ese they w make necessary modcatons. T,(#4-* !(!: Second test s a therma test. In ths test the system w be kept n a chamber havng a temperature of 40 degree Cesus. The system's performance w be anayzed. Ths s to check whether the system can wthstand varatons n temperature. Insde the chamber the temperature of every component s measured usng a scanner. The man am of ths test s to make the system t to be operated at dherent temperatures. D#"2 !(!: The ast test s drop test. Frst the system s packed accordng to norms desgned by PEG .Then the packed system s dropped down from a heght of 5 feet (usuay dropped one tme by each face facng the ground). They aso ro the packed system to some dstance. They then unpack the system and check for any damage and agan anayze ts performance. N"i( !(!: It s a test carred on the system n ts workng envronment to check whether t produced ess amount of nose whch s compatbe to the workng condtons. DESKTOP Ths team takes care of a the desktop components. LAPTOPS As t name mpes ts work s to take care of aptop components and software. Ths secton s aso caed notebook. Here compacton matters a ot. The components shoud be as sma as possbe and aso shoud be stabe. Then they match the dherent OS wth the components and desgn the optma system. SERVER As we know server system s dherent from ordnary systems. They have 4 to 6 hard dsks or even more accordng to the requrement. Aso the motherboard has two processors for fast operaton. The conguraton of the server system shoud be such that t shoud be abe to serve a ts cents fast. So the work of ths team s to desgn a server accordng to the customers requrements. %ENCH MARKING The roe of the bench markng team s to set goas that need to be acheved by the company. They desgn products such that they compete we wth ther compettors and n whoe rase the market vaue of ther products. MDP AND IIP Ths s Mcrosoft Deveopment Programme and Inte Insde Programme. The company s provded wth varous certcatons from eadng OS deveopment concerns ke Mcrosoft and Lnux. In order to obtan these certcatons and be a concern recognzed by the organzatons they need to foow varous gudenes drawn out by the company. Ths part of the PEG s carred out by the certcatons secton. PERIPHERAL The engneerng of the varous components of CPU s taken care by a the other sectons .But t s the perphera secton that handes the process of anayzng the varous perpheras used n the assembng of systems. It takes care about the functonng of the keyboards, mouse, montors, prnters etc connected to the system. CERTIFICATIONS In ths department the varous operatng systems ohered by the concerns ke Mcrosoft and Lnux are tested. The varous conguratons requested by the users are tested whether compatbe wth the operatng systems ohered and ther performance s rated . After ths process ony the products become certed and then they are submtted for approva to the OS provders ,ther consent puts the product on manufacturng sector. HIGHLIGHTS 8UALITY ASSURANCE P,i*""2,$ "0 8&-*i!$ +W( ,-** .(*i/(# .(0(1!-0#(( 2#".&1!3 (#/i1( -'. "*&!i"' !" 4((! !,( #(5&i#(4('! "0 "&# (6!(#'-* -'. i'!(#'-* 1&!"4(#3 !,( )#! !i4(3 (/(#$ !i4(.+ The Ouaty Assurance wng, an ntegra part of the HCL has the foowng sectors: 1. Incomng Ouaty Contro (IOC) 2. Lne Faure Anayss 3. Systems Department 4. CLA/DMA Process and Audtng 5. Reabty Engneerng (a) Pre- reease Testng (b) Post- reease Testng 6. Customer Satsfacton (CS) Ce (a) N ce (b) Compants The functons of these sectors are brey gven under: I'1"4i'9 5&-*i!$ 1"'!#"* :I8C; Ths s the rst Ouaty checkng sector. It assures quaty at the nta stage. Its functons are: I'2(1!i"' "0 i'1"4i'9 4-!(#i-* In order to capture the matera from supper reated probems, these steps are mpemented at the IOC eve. MIOS Ths MIOS test s smar to the one n the Pre- reease Test. IN PLANT FAILURE ANALYSIS They are sted here. 1. Lne Faure Vercaton-TNRS -Aore-- TNRS 2. Aforeserve Repar Matera Vercaton 3. DFR-- To cacuate tem-wse faure rate. OTHER OA ACTIVITIES 1. ESD- Monthy statement of Department, Tranng, Certcaton and Re- certcaton. 2. MDA- Monthy status of compance to MDA requrements. 3. Eg. Agreement wth Mcrosoft(stcker) 4. AFR-Presents Annua Faure Report of Frontne. 5. Repar Anayss of Fed Faures: To understand any pre- starts and fase up wth supper. 6. Supper go rate: Consodated sharng of IOC, ne ed faures to suppers. 7. OES: Tranng to empoyees 8. WOES- Workmanshp Tranng 9. OAG- Ouaty At Gance. Here, go rate and Lne faures are measured. 10.Channe Meetng 11.BRM 12.MCM Preventon 13.Interna Audts and BVC Audts. 2.2.5 Hi9,*i9,! -'. O<(#/-!i"' HCL In6o"y"$em"M Se!+)/e S(ppo!$ )n6!a"$!(/$(!e )" one o6 $'e =)e"$ )n $'e /o(n$!y. T'e)! P!o(/$" a!e -a/*e -y an e8$en")+e )!e/$ "(ppo!$ )n6!a"$!(/$(!e "p!ea a/!o"" 4>2 #o/a$)on" na$)on=)e =')/' o66e! 3K 8> "(ppo!$ o66e!)n, 6o! /!)$)/a# ")$e". T'e)! /'anne# "$!en,$' )" a -a#an/e m)8 o6 !e$a)# o($#e$"& !e"e##e!" O )"$!)-($o!". I$ =a" T'e)! "$!on, 6o/(" on )"$!)-($)on ne$=o!* $'a$ #e (" )n e+o$)n, 6e= -!an" e8/#(")+e#y 6o! /'anne#. T'ey a!e 0 Dean"$a#*& D("yDee& Ne$mana,e! ("e!+e!")& an !e/en$#y #a(n/'e EBeeDee. Toay T'e)! )"$!)-($)on ne$=o!* 'e#p" $o $a*e a +a!)e p!o(/$ !an,e $o /("$ome!" )n e+e!y noo* O /o!ne! o6 $'e /o(n$!y .T'e p!o(/$ !an,e )n/#(e" De"*Top PC"& Se!+e!"& Lap$op" O Po/*e$ PC". 2.3 CONCLUSION The vst to the HCL Infosystems gave us an nsght as to how computer perpheras and servers are assembed on arge scae. We were demonstrated the assembng and testng of PCs. One of the engneers waked us to a the sectons n the ndustry. The Therma testng centre was reay a never-heard-centre. They aso descrbed us about the varous tests that were conducted to assure customer satsfacton and those tests they foowed to make sure that bubbes hardy occurred n ther ppene. CHAPTER 7 INDUSTRIAL VISIT - III 7.1 VISIT DETAILS: COMPANY NAME : INTEGRA SOFTWARE SERVICES PVT.LTD
DATE OF VISIT : 10-06-2009 To 18-06-2009 TIME OF TRAINING : 10.00AM - 3.30PM &.2 $4-P'N> P<4FILE 7.2.1 Hi!"#$ Integra s one of the eadng pre-pubshng servces companes, n the word, provdng end-to-end content management and content transformaton servces ncudng hgh quaty Dgta Typesettng, e-Pubshng (SGML, XML), Data Converson and reated servces for Books and |ournas, for varous Pubshers, Presses and Corporates, around the word. For over a decade, Integra has been oherng a fu range of hgh-end pubshng servces for - STM, HSS, professona and educatona books/|ournas; Reference books; Eementary, hgh schoo and coege textbooks; Custom made course matera; User manuas and cataogues; Fnanca and ega pubcatons. 7.2.2 %&i'( P#")*( INTEGRAS SERVICES Tota Content Management Soutons - Copyedtng, Typesettng, Pro|ect Management, Graphcs, Indexng, XML, e-Books and reated servces Expertse n handng varous compextes of STM, Professona and Educatona Books / |ournas. Technca and anguage copyedtng for STM Books and |ournas De)/a$e 6(## "e!+)/e < P!o9e/$ 7ana,emen$ $eam 6o! Doo*". Expertse n mut-anguage typesettng. Integra Software s one of the argest provders of content transformaton and content management soutons to amost a the eadng goba pubshers and typesetters across North Amerca and Europe. Integra devers emcent end-to-end content management soutons across the gobe, to enabe the vaued customers meet ther ever-growng busness requrements. Wth over a decade of experence n ths ed and redened the ways of provdng tota customer satsfacton, Integra has emerged from a team of 5 n 1994 to over 800 professonas today. Integra specazes n provdng fu servce pro|ect management, e-pubshng for books and |ournas, data converson servces, archva soutons and a host of vaue added servces. Headquartered n Pondcherry, Inda, Integra has ts Goba Servce Devery Centers at Pondcherry and Chenna, Inda and servces ts customers through whoy owned subsdares n the UK and USA. A-)#)$y $o o66e! en0$o0en So#($)on" 0 Copye)$)n,& Type"e$$)n,& P!o9e/$ 7ana,emen$& G!ap')/"& Ine8)n,& X7L& Da$a /on+e!")on an e0Lea!n)n, A)e e8pe!$)"e )n 'an#)n, +a!)o(" /omp#e8)$)e" o6 ST7& HSS& P!o6e"")ona#& T!ae an E(/a$)ona# -oo*" < 9o(!na#" Te/'n)/a# a" =e## a" #an,(a,e /opye)$)n, 6o! ST7& HSS& P!o6e"")ona#& T!ae an E(/a$)ona# Doo*" an Po(!na#" J")n, $'e #a$e"$ $e/'no#o,)/a# e+e#opmen$" )n T'e /ompany@" e"*$op p(-#)"')n, p!o/e"" 0 'an#)n, /omp#e8 /o)n, !e?()!emen$"& DTD e+e#opmen$& F!ame7a*e!& Q(a!* E8p!e""& Ine"),n an Te8<La$e8. F)!"$ /ompany )n In)a $o 'an#e )ne8)n, "e!+)/e" De)/a$e 6(## "e!+)/e < P!o9e/$ mana,emen$ $eam 6o! Doo*" Po(!na# am)n)"$!a$)on < I""(e mana,emen$ < P!e0p!e"" mana,emen$ $eam 6o! Po(!na#" E8pe!$)"e )n m(#$)0#)n,(a# $ype"e$$)n, C("$ome! 6o/("e De#)+e!y Jn)$"& a/$)n, a" an e8$ene a!m o6 $'e /#)en$ 7.2. 3 DESCRIPTION E(/a$)ona# p(-#)"')n, 'a" "$!)n,en$ eman" on ?(a#)$y an "'o!$ $(!n a!o(n p!o9e/$" an In$e,!a 'a" $)me an a,a)n "(//eee )n )$" e66o!$ $o e66e/$ e#)+e!)e" on $)me =)$' '),' ?(a#)$y. E66)/)en$ p!o(/$)on p!o/e""e"& a($oma$)n, =o!*6#o=" an en'an/emen$ )n "y"$em" an p!o/e""e" a!e /on"$an$#y #oo*e )n$o $o p!o+)e )$" /("$ome!" -e"$0)n0/#a"" "e!+)/e"& )n a /o"$ e66e/$)+e =ay. A" a 6(##0"e!+)/e 'o("e& In$e,!a p!o+)e" a+an/e e0p(-#)"')n, "e!+)/e" )n (")n, $'e #a$e"$ $e/'no#o,)e" #)*e SG7L < X7L an HT7L )n/#()n, SG7L en$!y o6 "/)en$)6)/ $e8$ /omp!)")n, o6 7a$' an $a-#e" a" pe! $'e DTD "(pp#)e -y )$" /#)en$. T'e /ompany 'a" "),n)6)/an$ e8pe!)en/e )n /ompo")n, pa,e" (")n, X7L < SG7L. A)$' !)/' -#en o6 e8pe!)en/e In$e,!a $ype"e$" -oo*" )!e/$#y 6!om SG7L an $o =o!* =)$' /("$ome! "pe/)6)/ DTD o! a p(-#)/ DTD (Do/(men$ Type De6)n)$)on) )n o!e! $o a!e"" $'e ,!o=)n, nee" o6 p!)n$ an e#e/$!on)/ p(-#)"'e!" a/!o"" $'e ,#o-e. In$e,!a o66e!" DTD De+e#opmen$ (SG7L<X7L) "e!+)/e" 6o! a## $ype" o6 Doo*". T'e /ompany 'a" e6)ne )$" o=n =o!*6#o= an p!o/e(!e" 6o! DTD e+e#opmen$ $'a$ )n/#(e" Do/(men$ ana#y")"& e+e#op)n, SG7L App#)/a$)on& Imp#emen$a$)on P#ann)n, an In6o!ma$)on /on+e!")on. T'e /ompany@" $ype"e$$)n, ?(a#)$y 'a" =on many app!e/)a$)on" 6!om +a!)o(" /#)en$" an )$ $ype"e$" -a"e on $'e ne/e"")$)e" an !e?()!emen$" an 'a" e)/a$e $eam" 6o! Q(a!* E8p!e""& F!ame 7a*e!& %D3 an Te8 < La$e8. T'e /ompany@" p!o(/$)on p!o/e""e" 'a+e -een e"),ne $o p!o+)e m(#$)p#e o($p($ 6o!m" 6!om )np($ a$a $'!o(,' a ")n,#e =o!*6#o=& $'(" ma)n$a)n)n, $'e )n$e,!)$y o6 /("$ome! a$a. T'e /ompany@" SG7L < X7L /on+e!")on" )n/#(e: En/y/#ope)a"& )/$)ona!)e" Te/'n)/a# Do/(men$" an 7an("/!)p$ SG7L < X7L $o pa,)na$)on O Con+e!")on" an +)/e +e!"a 6o! p(-#)"'e!" S/)en$)6)/ -oo*" an 9o(!na#" )n/#()n, $a-#e"& e?(a$)on" an ,!ap')/" ?4;<N'LS T'e /'a##en,e" o6 'an#)n, Po(!na#" a!e /#ea!#y (ne!"$oo -y In$e,!a an $'a$@" $'e !ea"on 6o! )$" "(//e""e" )n p!o+))n, )$" "e!+)/e" $o ,#o-a# p(-#)"'e!" 6o! $'e)! Po(!na#". T'e /'a##en,e" #)*e "'o!$ $(!na!o(n $)me"& /'a##en,)n, e#e/$!on)/ e#)+e!y !e?()!emen$" (SG7L < X7L& Ae- PDF& e$/.) an Po(!na# Am)n)"$!a$)on /apa-)#)$)e" a!e ma"$e!e -y In$e,!a o+e! a pe!)o o6 $)me. T'e /ompany o66e!" Po(!na# Copy e)$)n, an Type"e$$)n, "e!+)/e" $o Scence, Technca and Medcne Humantes and Soca Scences Professona |ournas T'e /ompany@" oma)n *no=#e,e an e8pe!$)"e )n a## a"pe/$" o6 e)$o!)a# an p!o(/$)on =o!* )n $')" 6)e# ena-#e" (" $o 'an#e a +a!)e$y o6 =o!* "moo$'#y 0 6!om e"),n an e)$)n, $o /ompo")$)on an a!$=o!*& $o p!oo6!ea)n, an )ne8)n,& an $a*)n, /a!e o6 $'e "pe/)a# nee" o6 $'e )66e!en$ me)a eme!,)n, $oay "(/' a" )n$e!ne$& e0-oo*" e$/. an a#"o $o -e !e"pon")+e $o ea/' p(-#)"'e!M" (n)?(e !e?()!emen$". In$e,!a p!e"en$#y 'an#e" 9o(!na#" /opye)$)n, an $ype"e$$)n, 6o! a n(m-e! o6 P(-#)"'e!" )n JS an E(!ope an "),n)6)/an$ $'!("$ an 6o/(" 'a" -een )mpa!$e $o ,!o= $')" -(")ne"" "),n)6)/an$#y. P<4?E$T -'N'=E-ENT In $oay@" =o!#& p(-#)"'e!" a!e e8p#o!)n, 6o! $'e !),'$ +eno!" ='o /o(# $a*e a=ay $'e)! pa)n )n mana,)n, $'e p!o9e/$" )n $o$a#)$y. In$e,!a "$oo (p $o $'e /'a##en,e an $oay P!o9e/$ 7ana,emen$ o! $'e "o0/a##e F(## Se!+)/e )" -e)n, o66e!e $o mo"$ o6 )$" /#)en$" ,#o-a##y. De)n, a 6(##0"e!+)/e /ompany& In$e,!a )" /apa-#e )n 'an#)n, Doo*" a" =e## a" Po(!na#" P!o9e/$ 7ana,emen$. T'e /ompany@" P!o9e/$ 7ana,e!" a!e 6o/("e an $'o!o(,' p!o6e"")ona#" ='o =o(# $a*e (p $'e o=ne!"')p )n ,e$$)n, $'e)! /#)en$@" p!o9e/$" e8e/($e on0$)me =)$' '),' ?(a#)$y. The Pro|ect management servces ncude 7ana,)n, an /oo!)na$)n, $'e en$)!e p!o9e/$ "$a!$)n, 6!om !e/e)p$ o6 'ano+e! no$e" 6!om $'e P(-#)"'e! $o )"pa$/' o6 6)na# 6)#e" Sharng the panned schedue wth the pubsher to meet the deadnes as per the needs Lasng wth everyone nvoved n the pro|ect ncudng Authors, Edtors, Pubshers and Producton personne Oucker resouton of queres of the cents Resovng any ssues f they arse Keepng track of manuscrpts and page proofs through the entre phase of producton Foowng-up and schedung wth Integras Goba Devery Unt to meet the Pubshers deadne Integra Tracks In$e,!a 'a" e+e#ope a p#ann)n, an $!a/*)n, /on$!o# "y"$em )T!a/*"& =')/' =o(# 'e#p mon)$o! $'e p!o,!e"" o6 ea/' an e+e!y 9o-. T')" "y"$em )" =e-0ena-#e an a//e"" )" p!o+)e $o *ey /#)en$"& "o $'a$ $'e "ame /an -e $!a/*e /#o"e $o !ea#0$)me& on $'e "$a$(" o6 $'e p!o9e/$ < 9o-& -e )$ -oo*" o! 9o(!na#". T'e "a#)en$ 6ea$(!e" o6 )T!a/*" a!e P!o9e/$ P#ann)n, P!o9e/$ T!a/*)n, an Po-/a! Gene!a$)on Con$!o# S$a$(" Repo!$" J!,en$ P!oo6 Rem)ne!" (JPR) Va!)o(" 7IS Repo!$" 2'T' $4NVE<SI4N In$e,!a "pe/)a#)Be" )n p!o+))n, Da$a /on+e!")on "e!+)/e" $o p(-#)"'e!"& $ype"e$$e!" an a#"o $o ma9o! /o!po!a$)on" =o!#=)e.T'e /ompany@" e)/a$e Da$a /on+e!")on )+)")on 'a" $'e)! /o!e "$!en,$' )n ),)$a##y /on+e!$)n, 'a! /opy a$a $o any ),)$a# 6o!ma$ an a#"o 6!om any ,)+en ),)$a# 6o!ma$ $o o$'e! ),)$a# 6o!ma$& 6o! e#e/$!on)/ p(-#)"')n,. T'e /ompany 'an#e" p!o9e/$ oma)n" )n SG7L<X7L& OED& HT7L an o$'e! /o)n, "$!(/$(!e". T'e /ompany@" Te/'no#o,y O De+e#opmen$ a!m /omp!)")n, o6 '),'#y "*)##e manpo=e! =)$' e8pe!)en/e on a+an/e $e/'no#o,)e" 'a+e e8pe!$)"e )n +a!)o(" /on+e!")on p!o,!am" )n Pe!# an Ao! 7a/!o". T'e /ompany@" p!o+en "y"$em" an p!o/e(!e" )n p#a/e en"(!e '),' ?(a#)$y o6 /on+e!$e a$a. T'e /ompany@" "e!+)/e" e8$en a/!o"" -oo*"& 9o(!na#" an pe!)o)/a#"& /on6e!en/e p!o/ee)n,"& ne="#e$$e!"& p!e"en$a$)on" an o$'e!". T'e /ompany 'a" e+e#ope Ao!*6#o= 7ana,emen$ So6$=a!e (In$e,!a A7S) =')/' 'a -een ($)#)Be 6o! a## ma9o! p!o9e/$". T'e en$)!e 6)#e mana,emen$ 6!om !e/e)p$ $o e#)+e!y )" $a*en /a!e -y In$e,!aM" A7S. T')" a#"o )mp!o+e" $'e ?(a#)$y o6 o($p($ a" $'e p!o/e"" )" /on$!o##e -y $')" "o6$=a!e an no p!o/e"" /o(# -e +)o#a$e. GRAPHICS SERVICES I4-9( P#"1(i'9 Integra has hghy sked graphc artsts and a sophstcated graphcs nfrastructure. The company handes the graphc requrement of a tte that ncudes scannng, dsk processng, ne-art orgnaton and edtng. The companys deft and sked professona are we versed wth the foowng graphc software: Adobe Photoshop, Adobe Iustrator, Macromeda Freehand, CoreDraw, Autocad, Chem Wndow and Chem Draw. S1-''i'9 Hgh-resouton scanners are used for scannng haf-tones, transparences and sdes. A haftones are coor corrected usng cabrated montors under proper ghtng envronment (D50 Lghtng). Integras operators have good knowedge n usng ICC proes and have good nfrastructure for coor cabratng the companys scanners, montors and proofers. Li'( -#! O#i9i'-!i"' Company empoyees are experenced n compex ne-arts, maps, chemca artworks and capabe of deverng the same wth utmost precson and of hgh quaty. The companys sked resources hande coor scannng, coor correcton and coor separaton. #I=#LI=#TS LITI='TI4N S;PP4<T In$e,!a 'a" e8$ene )$" "e!+)/e o66e!)n," $o L)$),a$)on "(ppo!$ "e!+)/e" $o ,#o-a# /("$ome!". A)$' a "$!on, e8pe!$)"e $o mana,e $'e p!o9e/$" $'!o(,' )$" +a!)o(" "$a,e" (!)n, p!o(/$)on an p!o+))n, $'e -e"$0)n0 /#a"" o($p($ =e a!e "e/on $o none )n ?(a#)$y. S(ppo!$e -y a #a!,e $e/'no#o,y $eam& =e p!o+)e '),' #e+e#" o6 a//(!a/y /on")"$en$#y $o mee$ $'e e+e! )n/!ea")n, eman" o6 )$" /("$ome!". De )$ a 6e= $'o("an o/(men$" o! m)##)on" o6 o/(men$"& =e /an "/a#e (p $o mee$ $'e /("$ome! !e?()!emen$" )n a +e!y ?()/* $)me. T'e /ompany "pe/)a#)Be" )n p!o+))n, O66#)ne an On#)ne L)$),a$)on S(ppo!$ T'e /ompany@" "e!+)/e" o66e!e )n #)$),a$)on "(ppo!$ )n/#(e S1-''i'9: It s the process of makng a dgta photocopy from paper-based documents. OCR: The converson of an mage es to a parae text e for the purpose of edtng or searchng. LDD :L"9i1-* D"1&4('! D(!(#4i'-!i"';: The segregaton of mages for the purpose of dentcaton or dene reatonshp. .e. Page range and attachment range. C".i'9: The process of creatng a database by extractng the data from the mage es S&<=(1!i/(: It s the process of manuay enterng the searchabe and sortabe nformaton n the database eds by ookng at a document. The eds to be coded from ether or a the foowng Hot Document Issues Wtnesses Prvege Reevance
O<=(1!i/(: Aso known as "bbographc" codng, It s the process of enterng the data ake sub|ectve codng for future retreva or edtng purpose I' T(6!: Ths s the process of ne-by-ne revewng of every page n the document for specc keywords. I&( C".i'9: The process markng testmony of partcuar ssues, nstead of actuay summarzng the deposton transcrpt to search them durng depostons usng Lve Note software based on the nput by the cent. >&.94('! C".i'9: It s the process of summarzng the detas about the |udgments of the tras from |udgment verdcts. %-!( N&4<(#i'9?S!-42i'9: A unque number s assgned to the scanned documents whe scannng to dentfy ts reatonshp and access them n future from document management systems. Ths s termed as Bates Numberng. %-!( 1-2!&#(: It s creaton of an ndex by capturng the unque number stamped on the documents. EDD :E*(1!#"'i1 D-!- Di1"/(#$;: The process of seekng and ocatng data present n an eectronc format and securng t n a reabe format for usng t as evdence n a cv or crmna ega case. 8&-*i!$: Assurng accuracy eve of 99.95%. Every process s montored through the companys onne trackng system that enabes us to trace the productvty and |ob status at any pont n tme. The pocy of paperess omce heps ensure the condentaty of data. Strct process adherence and team performance rewards, factates meetng strngent deadnes. Ao-e A/!o-a$ p#(,)n" Ao-e F!amema*e! p#(,)n" %D3 "/!)p$" O $emp#a$e" Ao-e P'o$o"'op p#(,)n" Q(a!* e8$en")on" 'PPLI$'TI4N@S4FTA'<E P'$7'=ES1 Vsua Basc, Vsua Basc.NET ASP, ASP.NET, CodFuson HTML, |avaScrpt, VBScrpt C, C++ |ava MS SOL Server The company has a separate testng team to test the quaty of the companys nhouse deveoped software. The company deveops software for ts trackng systems, onne bookng systems, archva systems, ntranet stes etc. 7.2.7Hi9,*i9,! -'. O<(#/-!i"' The above mentoned ndustra vst that I have undergone provded me great opportunty to know about varous aspects of the ndustres. Apart from mpartng theoretca knowedge, ths ndustra vst heped me to mprove my practca knowedge n ndustra background.
After undergong ths ndustra vst, I am condent to see mysef grow as a human and a professona. I am provoked and stmuated by the peope servng ths ndustry. By vstng ths company, I was abe to understand ther work cuture and the mportance of mora prncpes at the work pace. Beng nspred by the company atmosphere I have deveoped greater dedcaton and commtment towards any work gven to me now a days. CHAPTER @ INDUSTRIAL VISIT - IV @.1 VISIT DETAILS: COMPANY NAME : AZIMUTH SOFTWARE INDIA PVT LTD.
DATE OF VISIT : 26-11-2009 To 4-12-2009 TIME OF TRAINING : 10.00AM - 1.00PM ).2.1$4-P'N> P<4FILE @.2.1 Hi!"#$ Azmuth started ts operatons n the year 2000. The company has been workng wth one of the word's argest medca transcrpton servce provders n the USA. The company has been generatng mons of medca reports every year wth 99.5% quaty wthn the stpuated turnaround tme. @.2.2 %&i'( P#")*( Azmuth s equpped wth h-tech nfrastructure, broadband nternet connectvty, unnterrupted power suppy and hgher end workstatons and servers. Azmuth uses the atest technoogy for producton and tranng purposes thereby deverng exceence n a our servces. Azmuth provdes the foowng servces: Medca Transcrpton Medca Bng Medca Codng Medca Ca center and Medca Transcrpton Tranng @.2.3 DESCRIPTION OVERVIEA IDEA: T!a)$)ona# me)/a# $!an"/!)p$)on )" a 6o!m o6 o/(men$ /!ea$)on $'a$ $'e me)/a# )n("$!y /on")e!" o($a$e& -($ ne/e""a!y a" a mean" o6 p!o+))n, $'e ne/e""a!y o/(men$a$)on neee $o "a$)"6y !e,(#a$o!y an )n"(!an/e p!o+)e! !e?()!emen$". T'e p!a/$)/e o6 moe!n me)/)ne )/$a$e" $'a$ $'e p'y")/)an" "pen mo!e $)me "e!+)n, pa$)en$ nee" $'an /!ea$)n, o/(men$" )n o!e! $o ma*e 6)nan/)a# en" mee$. 7o!e moe!n me$'o" o6 o/(men$ /!ea$)on a!e -e)n, )mp#emen$e $'!o(,' $'e $e/'no#o,y o6 /omp($e!" an $'e )n$e!ne$. Vo)/e Re/o,n)$)on (VR) )" one o6 $'e"e ne=0a,e $e/'no#o,)e". A)$' $'e po=e! $o =!)$e (p $o 322 =o!" pe! m)n($e =)$' 55I a//(!a/y Vo)/e Re/o,n)$)on 'a" 6!ee p'y")/)an" 6!om $'e "'a/*#e" o6 $!a)$)ona# $!an"/!)p$)on "e!+)/e". Pe!$)nen$& (p0$o0a$e& /on6)en$)a# pa$)en$ )n6o!ma$)on )" /on+e!$e $o a =!)$$en $e8$ o/(men$ -y a me)/a# $!an"/!)p$)on)"$. T')" =!)$$en $e8$ may -e p!)n$e (an 'an p#a/e )n $'e pa$)en$M" !e/o!& a!/')+e& an<o! !e$a)ne on#y a" an e#e/$!on)/ me)/a# !e/o!). 7e)/a# $!an"/!)p$)on /an -e pe!6o!me )n a 'o"p)$a#& +)a !emo$e $!an"m)"")on $o $'e 'o"p)$a#& o! )!e/$#y $o $'e a/$(a# p!o+)e!" o6 "e!+)/e (o/$o!" o! $'e)! ,!o(p p!a/$)/e") )n o660")$e #o/a$)on". Ho"p)$a# 6a/)#)$)e" o6$en p!e6e! e#e/$!on)/ "$o!a,e o6 me)/a# !e/o!" (e $o $'e "'ee! +o#(me o6 'o"p)$a# pa$)en$" an $'e a//ompany)n, pape!=o!*. T'e e#e/$!on)/ "$o!a,e )n $'e)! a$a-a"e ,)+e" )mme)a$e a//e"" $o "(-"e?(en$ epa!$men$" o! p!o+)e!" !e,a!)n, $'e pa$)en$M" /a!e $o a$e& no$a$)on o6 p!e+)o(" o! p!e"en$ me)/a$)on"& no$)6)/a$)on o6 a##e!,)e"& an e"$a-#)"'e" a ')"$o!y on $'e pa$)en$ $o 6a/)#)$a$e 'ea#$'/a!e e#)+e!y !e,a!#e"" o6 ,eo,!ap')/a# )"$an/e o! #o/a$)on. T'e $e!m $!an"/!)p$ o! R!epo!$R a" )$ )" mo!e /ommon#y /a##e& )" ("e a" $'e name o6 $'e o/(men$ (e#e/$!on)/ o! p'y")/a# 'a! /opy) =')/' !e"(#$" 6!om $'e me)/a# $!an"/!)p$)on p!o/e""& no!ma##y )n !e6e!en/e $o $'e 'ea#$'/a!e p!o6e"")ona#M" "pe/)6)/ en/o(n$e! =)$' a pa$)en$ on a "pe/)6)/ a$e o6 "e!+)/e. T')" !epo!$ )" !e6e!!e $o -y many a" a Rme)/a# !e/o!R. Ea/' "pe/)6)/ $!an"/!)-e !e/o! o! !epo!$& =)$' )$" o=n "pe/)6)/ a$e o6 "e!+)/e& )" $'en me!,e an -e/ome" pa!$ o6 $'e #a!,e! pa$)en$ !e/o! /ommon#y *no=n a" $'e pa$)en$M" me)/a# ')"$o!y. 7e)/a# $!an"/!)p$)on en/ompa""e" $'e 7T& pe!6o!m)n, o/(men$ $yp)n, an 6o!ma$$)n, 6(n/$)on" a//o!)n, $o an e"$a-#)"'e /!)$e!)a o! 6o!ma$& $!an"/!)-)n, $'e "po*en =o! o6 $'e pa$)en$M" /a!e )n6o!ma$)on )n$o a =!)$$en& ea")#y !eaa-#e 6o!m. 7T !e?()!e" /o!!e/$ "pe##)n, o6 a## $e!m" an =o!"& (o//a")ona##y) /o!!e/$)n, me)/a# $e!m)no#o,y o! )/$a$)on e!!o!". 7T" a#"o e)$ $'e $!an"/!)-e o/(men$"& p!)n$ o! !e$(!n $'e /omp#e$e o/(men$" )n a $)me#y 6a"')on. A## $!an"/!)p$)on !epo!$" m("$ /omp#y =)$' me)/o0#e,a# /on/e!n"& po#)/)e" an p!o/e(!e"& an #a=" (ne! pa$)en$ /on6)en$)a#)$y. In $!an"/!)-)n, )!e/$#y 6o! a o/$o! o! a ,!o(p o6 p'y")/)an"& $'e!e a!e "pe/)6)/ 6o!ma$" an !epo!$ $ype" ("e& epenen$ on $'a$ o/$o!M" "pe/)a#)$y o6 p!a/$)/e& a#$'o(,' ')"$o!y an p'y")/a# e8am" o! /on"(#$" a!e ma)n#y ($)#)Be. In mo"$ o6 $'e o660'o"p)$a# ")$e"& )nepenen$ me)/a# p!a/$)/e" pe!6o!m /on"(#$a$)on" a" a "e/on op)n)on& p!e0"(!,)/a# e8am"& an a" I7E" (Inepenen$ 7e)/a# E8am)na$)on") 6o! #)a-)#)$y )n"(!an/e o! )"a-)#)$y /#a)m". P!)+a$e p!a/$)/e 6am)#y o/$o!" !a!e#y ($)#)Be a me)/a# $!an"/!)p$)on)"$& p!e6e!!)n, $o *eep $'e)! pa$)en$M" !e/o!" )n a 'an=!)$$en 6o!ma$. C(!!en$#y& a ,!o=)n, n(m-e! o6 me)/a# p!o+)e!" "en $'e)! )/$a$)on -y ),)$a# +o)/e 6)#e"& ($)#)B)n, a me$'o o6 $!an"/!)p$)on /a##e "pee/' o! +o)/e !e/o,n)$)on. Spee/' !e/o,n)$)on )" "$)## a na"/en$ $e/'no#o,y $'a$ #o"e" m(/' )n $!an"#a$)on. Fo! )/$a$o!" $o ($)#)Be $'e "o6$=a!e& $'ey m("$ 6)!"$ $!a)n $'e p!o,!am $o !e/o,n)Be $'e)! "po*en =o!". D)/$a$)on )" !ea )n$o $'e a$a-a"e an $'e p!o,!am /on$)n(o("#y R#ea!n"R $'e "po*en =o!" an p'!a"e". Poo! "pee/' 'a-)$" /omp#)/a$e $'e p!o/e"" 6o! -o$' $'e 7T an $'e !e/o,n)$)on "o6$=a!e. An 7T /an R6#a,R "(/' a !epo!$ a" (n)n$e##),)-#e& -($ $'e !e/o,n)$)on "o6$=a!e =)## $!an"/!)-e $'e (n)n$e##),)-#e =o!(") 6!om $'e e8)"$)n, a$a-a"e o6 R#ea!neR #an,(a,e. T'e !e"(#$ )" o6$en a R=o! "a#aR o! m)"")n, $e8$. T'!e"'o#" /an -e "e$ $o !e9e/$ a -a !epo!$ an !e$(!n )$ 6o! "$ana! )/$a$)on& -($ $'e"e "e$$)n," a!e a!-)$!a!y. De#o= a "e$ pe!/en$a,e !a$e& $'e =o! "a#a pa""e" 6o! a/$(a# )/$a$)on. T'e 7T ")m(#$aneo("#y #)"$en"& !ea" an Re)$"R $'e /o!!e/$ +e!")on. E+e!y =o! m("$ -e /on6)!me )n $')" p!o/e"". T'e o=n")e o6 $'e $e/'no#o,y )" ='en $'e $)me "pen$ )n $')" p!o/e"" /an/e#" o($ $'e -ene6)$". T'e ?(a#)$y o6 !e/o,n)$)on /an !an,e 6!om e8/e##en$ $o poo!& =)$' ='o#e =o!" an "en$en/e" m)"")n, 6!om $'e !epo!$. No$ )n6!e?(en$#y& ne,a$)+e /on$!a/$)on" an $'e =o! Rno$R )" !oppe a## $o,e$'e!. T'e"e 6#a=" $!),,e! /on/e!n" $'a$ $'e p!e"en$ $e/'no#o,y /o(# 'a+e a+e!"e e66e/$" on pa$)en$ /a!e. Con$!o# o+e! ?(a#)$y /an a#"o -e !e(/e ='en p!o+)e!" /'oo"e a "e!+e!0-a"e p!o,!am 6!om a +eno! App#)/a$)on Se!+)/e P!o+)e! (ASP). Do=n=a! a9("$men$" )n 7T pay !a$e" 6o! +o)/e !e/o,n)$)on a!e /on$!o+e!")a#. Jne!"$ana-#y& a /#)en$ =)## "ee* op$)m(m "a+)n," $o o66"e$ any ne$ /o"$". Ye$ +eno!" $'a$ o+e!"$a$e $'e ,a)n" )n p!o(/$)+)$y o 'a!m $o 7T" pa) -y $'e #)ne. De"p)$e $'e ne= e)$)n, "*)##" !e?()!e o6 7T"& "),n)6)/an$ !e(/$)on" )n /ompen"a$)on 6o! +o)/e !e/o,n)$)on 'a+e -een !epo!$e. Rep($a-#e )n("$!y "o(!/e" p($ $'e 6)e# a+e!a,e 6o! )n/!ea"e p!o(/$)+)$y )n $'e !an,e o6 %2I0;2IN ye$ $')" )" "$)## epenen$ on "e+e!a# o$'e! 6a/$o!" )n+o#+e )n $'e me$'oo#o,y. 7e$!)/" "(pp#)e -y +eno!" $'a$ /an -e R("eR )n /ompen"a$)on e/)")on" "'o(# -e "/)en$)6)/a##y "(ppo!$e. Ano$'e! (n!e"o#+e )""(e )" '),'0ma)n$enan/e 'eae!" $'a$ !ep#a/e ")mp#e )n$e!6a/e" $o -e/ome $'e Rp#a$6o!mR o6 /'o)/e. Pay !a$e" "'o(# !e6#e/$ $')" #o"$0oppo!$(n)$y /o"$ 6o! $'e 7T. Ope!a$)ona##y& "pee/' !e/o,n)$)on $e/'no#o,y (SRT) )" an )n$e!epenen$& /o##a-o!a$)+e e66o!$. I$ )" a m)"$a*e $o $!ea$ )$ a" /ompa$)-#e =)$' $'e "ame o!,an)Ba$)ona# pa!a),m a" "$ana! )/$a$)on& a #a!,e#y R"$ana#oneR "y"$em. T'e ne= "o6$=a!e "(pp#an$" an 7TM" 6o!me! a-)#)$y $o !ea#)Be )mme)a$e $)me0"a+)n," 6!om p!o,!amm)n, $oo#" "(/' a" ma/!o" an o$'e! =o!<6o!ma$ e8pane!". Re?(e"$" 6o! /#)en$<+eno! 6o!ma$ /o!!e/$)on" e#ay $'o"e "a+)n,". I6 !emo$e 7T" /an/e# ea/' o$'e! o($ =)$' )"pa!a$e "$y#e /'o)/e"& $'ey an $'e !e/o,n)$)on en,)ne may -e $!appe )n a "ee"a= -a$$#e o+e! /on$!o#. Vo)/e !e/o,n)$)on mana,e!" "'o(# $a*e /a!e $o en"(!e $'a$ $'e )mpo")$)on" on 7T a($onomy a!e no$ "o one!o(" a" $o o($=e),' )$" -ene6)$". MEDICAL TRANSCRIPTION PROCESS: A'en $'e pa$)en$ +)")$" a o/$o!& $'e o/$o! "pen" $)me =)$' $'e pa$)en$ )"/("")n, ')" me)/a# p!o-#em"& )n/#()n, pa"$ ')"$o!y an<o! p!o-#em". T'e o/$o! pe!6o!m" a p'y")/a# e8am)na$)on an may !e?(e"$ +a!)o(" #a-o!a$o!y o! )a,no"$)/ "$()e"N =)## ma*e a )a,no")" o! )66e!en$)a# )a,no"e"& $'en e/)e" on a p#an o6 $!ea$men$ 6o! $'e pa$)en$& =')/' )" )"/(""e an e8p#a)ne $o $'e pa$)en$& =)$' )n"$!(/$)on" p!o+)e. A6$e! $'e pa$)en$ #ea+e" $'e o66)/e& $'e o/$o! ("e" a +o)/e0!e/o!)n, e+)/e $o !e/o! $'e )n6o!ma$)on a-o($ $'e pa$)en$ en/o(n$e!. T')" )n6o!ma$)on may -e !e/o!e )n$o a 'an0'e# /a""e$$e !e/o!e! o! )n$o a !e,(#a! $e#ep'one& )a#e )n$o a /en$!a# "e!+e! #o/a$e )n $'e 'o"p)$a# o! $!an"/!)p$)on "e!+)/e o66)/e& =')/' =)## M'o#M $'e !epo!$ 6o! $'e $!an"/!)p$)on)"$. T')" !epo!$ )" $'en a//e""e -y a me)/a# $!an"/!)p$)on)"$& !e/e)+e a" a +o)/e 6)#e o! /a""e$$e !e/o!)n,& ='o $'en #)"$en" $o $'e )/$a$)on an $!an"/!)-e" )$ )n$o $'e !e?()!e 6o!ma$ 6o! $'e me)/a# !e/o!& an o6 =')/' $')" me)/a# !e/o! )" /on")e!e a #e,a# o/(men$. T'e ne8$ $)me $'e pa$)en$ +)")$" $'e o/$o!& $'e o/$o! =)## /a## 6o! $'e me)/a# !e/o! o! $'e pa$)en$M" en$)!e /'a!$& =')/' =)## /on$a)n a## !epo!$" 6!om p!e+)o(" en/o(n$e!". T'e o/$o! /an on o//a")on !e6)## $'e pa$)en$M" me)/a$)on" a6$e! "ee)n, on#y $'e me)/a# !e/o!& a#$'o(,' o/$o!" p!e6e! $o no$ !e6)## p!e"/!)p$)on" =)$'o($ "ee)n, $'e pa$)en$ $o e"$a-#)"' )6 any$')n, 'a" /'an,e. I$ )" +e!y )mpo!$an$ $o 'a+e a p!ope!#y 6o!ma$$e& e)$e& an !e+)e=e me)/a# $!an"/!)p$)on o/(men$. I6 a me)/a# $!an"/!)p$)on)"$ a//)en$a##y $ype a =!on, me)/a$)on o! $'e =!on, )a,no")"& $'e pa$)en$ /o(# -e a$ !)"* )6 $'e o/$o! (o! ')" e"),nee) ) no$ !e+)e= $'e o/(men$ 6o! a//(!a/y. Do$' $'e Do/$o! an $'e me)/a# $!an"/!)p$)on)"$ p#ay an )mpo!$an$ !o#e $o ma*e "(!e $'e $!an"/!)-e )/$a$)on )" /o!!e/$ an a//(!a$e. T'e Do/$o! "'o(# "pea* "#o=#y an /on/)"e#y& e"pe/)a##y ='en )/$a$)n, me)/a$)on" o! e$a)#" o6 )"ea"e" an /on)$)on"& an $'e me)/a# $!an"/!)p$)on)"$ m("$ po""e"" 'ea!)n, a/()$y& me)/a# *no=#e,e& an ,oo !ea)n, /omp!e'en")on )n a)$)on $o /'e/*)n, !e6e!en/e" ='en )n o(-$. Ho=e+e!& "ome o/$o!" o no$ !e+)e= $'e)! $!an"/!)-e !epo!$" 6o! a//(!a/y& an $'e /omp($e! a$$a/'e" an e#e/$!on)/ "),na$(!e =)$' $'e )"/#a)me! $'a$ a !epo!$ )" R)/$a$e -($ no$ !eaR. T')" e#e/$!on)/ "),na$(!e )" !ea)#y a//ep$a-#e )n a #e,a# "en"e. T'e T!an"/!)p$)on)"$ )" -o(n $o $!an"/!)-e +e!-a$)m (e8a/$#y ='a$ )" "a)) an ma*e no /'an,e"& -($ 'a" $'e op$)on $o 6#a, any !epo!$ )n/on")"$en/)e". On "ome o//a")on"& $'e o/$o!" o no$ "pea* /#ea!#y& o! +o)/e 6)#e" a!e ,a!-#e. Some o/$o!" a!e& (n6o!$(na$e#y& $)me0/'a##en,e an nee $o )/$a$e $'e)! !epo!$" ?()/*#y (a" )n ER Repo!$"). In a)$)on& $'e!e a!e many !e,)ona# o! na$)ona# a//en$" an (m)")p!on(n/)a$)on" o6 =o!" $'e 7T m("$ /on$en =)$'. I$ )" )mpe!a$)+e an a #a!,e pa!$ o6 $'e 9o- o6 $'e T!an"/!)p$)on)"$ $o #oo* (p $'e /o!!e/$ "pe##)n, o6 /omp#e8 me)/a# $e!m"& me)/a$)on"& o-+)o(" o"a,e o! )/$a$)on e!!o!"& an ='en )n o(-$ "'o(# R6#a,R a !epo!$. A R6#a,R on a !epo!$ !e?()!e" $'e )/$a$o! (o! ')" e"),nee) $o 6)## )n a -#an* on a 6)n)"'e !epo!$& =')/' 'a" -een !e$(!ne $o ')m& -e6o!e )$ )" /on")e!e /omp#e$e. T!an"/!)p$)on)"$" a!e ne+e!& e+e! pe!m)$$e $o ,(e""& o! M9("$ p($ )n any$')n,M )n a !epo!$ $!an"/!)p$)on. F(!$'e!mo!e& me)/)ne )" /on"$an$#y /'an,)n,. Ne= e?()pmen$& ne= me)/a# e+)/e"& an ne= me)/a$)on" /ome on $'e ma!*e$ on a a)#y -a")"& an $'e 7e)/a# T!an"/!)p$)on)"$ nee" $o -e /!ea$)+e an $o $ena/)o("#y !e"ea!/' (?()/*#y) $o 6)n $'e"e ne= =o!". An 7T nee" $o 'a+e a//e"" $o& o! *eep on 'an& an (p0$o0 a$e #)-!a!y $o ?()/*#y 6a/)#)$a$e $'e )n"e!$)on o6 a /o!!e/$#y "pe##e e+)/e& p!o/e(!e& o! me)/a$)on )/$a$e. (utsourcing of medical transcription D(e $o $'e )n/!ea")n, eman $o o/(men$ me)/a# !e/o!"& o$'e! /o(n$!)e" "$a!$e $o o($"o(!/e $'e "e!+)/e" o6 $'e me)/a# $!an"/!)p$)on)"$. In $'e Jn)$e S$a$e"& $'e me)/a# $!an"/!)p$)on -(")ne"" )" e"$)ma$e $o -e =o!$' JS S42 $o S3; -)##)on ann(a##y an ,!o=)n, 4; pe!/en$ ea/' yea!. T'e ma)n !ea"on 6o! o($"o(!/)n, )" "$a$e $o -e $'e /o"$ a+an$a,e (e $o /'eap #a-o! )n e+e#op)n, /o(n$!)e"& an $'e)! /(!!en/y !a$e" a" /ompa!e $o $'e J.S. o##a!. I$ )" a +o#a$)#e /on$!o+e!"y on ='e$'e! =o!* "'o(# -e o($"o(!/e& ma)n#y (e $o $'!ee !ea"on": 1. The greater ma|orty of MTs presenty work from home omces rather than actuay IN Hosptas, workng oh-ste for "Natona" Transcrpton servces. It s predomnanty those Natonas ocated n the Unted States who are strvng to outsource work to other-than-US-based transcrptonsts. In outsourcng work to sometmes esser-quaed and ower-pad non-US MTs, the Natonas unfortunatey can force US transcrptonsts to accept ower rates, at rsk of osng busness atogether to the cheaper outsourcng provders. In addton to the ow ne rates forced on US transcrptonsts, US MTs are often pad as ICs (Independent Contractors); thus, the Natonas save on empoyee nsurance and benets ohered, etc. Unfortunatey for the state of heathcare admnstratve costs n the Unted States, n outsourcng, the Natonas st charge the hosptas the same rate as they dd n the past for hghy quaed US transcrptonsts, but subcontract the work to non-US MTs, keepng the dherence as prot. 2. There are concerns about patent prvacy, wth condenta reports gong from the country where the patent s ocated (the US) to a country where the aws about prvacy and patent condentaty may not even exst. Some of the countres that now outsource transcrpton work are the Unted States, Brtan, and Austraa, wth work outsourced to Phppnes, Inda, Pakstan, and Canada. 3. The ack of quaty n the nshed document s concernng. Many outsourced Transcrptonsts smpy do not have the requste basc educaton to do the |ob wth reasonabe accuracy, much ess addtona, occupaton-specc tranng n Medca Transcrpton. Many foregn MTs who can speak Engsh are unfamar wth Amercan expressons and/or the sang doctors often use, are apparenty unfamar wth medca reference books, and are unfamar wth Amercan names and paces. An MT Edtor, certany, s then responsbe for a work transcrbed from these countres and under these condtons. These outsourced transcrptonsts often work for a fracton of what transcrptonsts are pad n the Unted States, even wth the US MTs day acceptng ower and ower rates. T'e P')#)pp)ne" 'a" !e/en$#y a$$!a/$e )n/!ea"e amo(n$" o6 7T o($"o(!/)n, 6!om $'e Jn)$e S$a$e". D(e $o '),' #)$e!a/y )n $'e En,#)"' #an,(a,e ("po*en a" a "e/on #an,(a,e an a#"o ("e )n -(")ne""& e(/a$)on& an ,o+e!nmen$)& $'e P')#)pp)ne" )" $!y)n, $o po")$)on )$"e#6 $o -e/ome a =o!# #eae! )n $')" 6)e#. H)"$o!)/ /onne/$)on" =)$' $'e JS en"(!e $'a$ $'e a+e!a,e F)#)p)no )" pe!'ap" /apa-#e o6 (ne!"$an)n, ))om" an "#an, ("e )n Co##o?()a#)"m& ma*)n, $'em one o6 $'e 6e= peop#e" o($")e $'e JS $o po"")-#y -e a-#e $o $!an"/!)-e a//(!a$e#y. T')" )" +e!y /on/e!n)n, $o $'e JS 7T". S$!)/$e! po#)/)e" )n /omp#)an/e =)$' THIPAAU a!e )mp#emen$e )n "(/' /ompan)e" $o ena-#e "e/(!)$y an /on6)en$)a#)$y o6 =o!* )n+o#+e )n "(/' p!a/$)/e". HIPAA (Hea#$' In"(!an/e Po!$a-)#)$y an A//o(n$a-)#)$y A/$) ,o+e!n" o($"o(!/)n, o6 7T =o!*. AHDI (A""o/)a$)on 6o! Hea#$'/a!e Do/(men$a$)on In$e,!)$y) )" one o6 $'e =o!#@" #a!,e"$ a""o/)a$)on 6o! me)/a# $!an"/!)p$)on. AHDIM" m)"")on )" $o #ea $'e e+o#($)on o6 me)/a# $!an"/!)p$)on& !ep!e"en$ an a+an/e $'e p!o6e"")on an )$" p!a/$)$)one!". AHDI 'a" a "(mma!y o6 !(#e" )n me)/a# $!an"/!)p$)on $'a$ ,()e /ompan)e" )n 6a/)#)$a$)n, "eam#e"" an =o!*a-#e $!an"/!)p$)on p!o/e""e". 8&-*i!$ C"'!#"* Q(a#)$y )" o(! ma)n ,oa#. Q(a#)$y an $)me#)ne"" ,o 'an )n 'an )n $'e 7T In("$!y. Ae ("e m(#$)po)n$ ?(a#)$y /'e/*" $o e#)+e! en ?(a#)$y !epo!$" )n "yn/ =)$' a 6a"$& a//(!a$e& an "e/(!e =ay o6 e#)+e!)n, $'e !epo!$". O(! )n0'o("e ?(a#)$y ana#y"$" an e)$o!" $'o!o(,'#y /'e/* $'e !epo!$" o6 $'e 7LS" $o p!o+)e a//(!a$e !epo!$". Ae a!e /on"$an$#y =o!*)n, on ne= =ay" o6 )mp!o+)n, $'e ?(a#)$y -y (")n, $'e $e/'no#o,)/a# a+an/emen$". A)$' o(! "$!)n,en$ $!a)n)n, an p!o(/$)on p!o/e(!e& AB)m($' ,(a!an$ee" =e## a-o+e 5:I /on"$an$ ?(a#)$y. To )mp!o+e $'e ?(a#)$y "$ana!" 6(!$'e!& =e en/o(!a,e o(! 7LS" on /on$)n(o(" #ea!n)n, o6 me)/a# $e!m)no#o,y& Ame!)/an a//en$ an *no=#e,e )n JS emo,!ap')/". O(! m)"")on )" $o p!o(/e 422 pe!/en$ ?(a#)$y =o!* /on")"$en$#y $o o(! +a#(a-#e /#)en$" =)$')n $'e a,!ee $(!n0 a!o(n $)me. To oher hgh-quaty medca transcrpton servces, Azmuth provdes contnuous state-of-the-art MT tranng to ts assocates. The medca transcrpton ndustry s growng, as are the requrements for sked Medca Transcrptonsts. In addton to ts tranng on campus at ts Pondcherry facty, Azmuth s now oherng onne and dstance tranng for asprng Medca Transcrptonsts. E-earnng and dstance earnng et you tran and take exams from home. E-earnng requres you to have access to a computer and to the Internet. To tran for your new career, you now have a choce: 1. On Campus tranng at Azmuth n Pondcherry. 2. Dstance earnng from your home. 3. Onne Tranng DIGITAL TRANSCRIPTION: Many transcrpton companes are convertng over to dgta transcrpton as opposed to usng tapes for recordng dctaton. Bascay, transcrpton servces nvove convertng spoken words nto wrtten documents or text. There are servces that w accuratey dever a verbatm record of a that was sad durng a court tra, busness meetng, medca conference, and any other such meetng of mportance. Dgta transcrpton s smpy a better way to get a more accurate recordng of what was sad durng such events as those mentoned above. Recorded tapes can ack carty, whch makes t a the more dmcut durng the transcrpton process. Dgta transcrpton begns wth the use of dgta voce recorders, whch are often much easer to use as we as much more technoogcay advanced. Cuttng Edge Dgta Transcrpton Dgta transcrpton works by dctatng nto a dgta voce recorder, and then upoadng the e to your computer. Once the e has been successfuy upoaded to the computer, the cent can then send an ema to the transcrptonst usng the "attach a e" feature, whch w contan the dctated message. The ony eft to do s wat for your competed document to be sent back to you eectroncay, or by fax f you so choose. 5.2.4 Hi9,*i9,! -'. O<(#/-!i"' It s a very mportant concern, especay n the medca ed, that a es sent be encrypted so as to prevent hackers from ganng access to condenta nformaton. In order to protect the patent, doctor, and a other nvoved partes, you must use some sort of program that w secure records beng sent eectroncay for transcrpton. Most peope n the ed of medca transcrpton are aware of the atest dgta methods of transcrpton, and nd that they are easer to work wth and provde more accurate documentaton as opposed to tradtona tapes. CHAPTER A INDUSTRIAL VISIT - V A.1 VISIT DETAILS: COMPANY NAME : LENOVO (INDIA) PRIVATE LIMITED
DATE OF VISIT : 18-12-2009 To 26-12-2009 TIME OF TRAINING : 10.00AM - 1.00PM LENOVO
Snce ts foundng n 1976, Lenovo has constanty pursued the goa of breakng the barrers between peope and technoogy. Focused on marketng ts brand-name n IT products around the gobe, Lenovo ranks as the word's No. 3 vendor for tota PCs and No. 2 for notebooks, wth the fastest growth among the top-ve payers. A protabe and sustanabe Channe Busness Mode s nstrumenta to Lenovos contnued growth, whe a successfu merger of Gateway Inc. as a whoy owned subsdary competes the companys goba footprnt by strengthenng ts presence n the U.S. and enhancng ts strong poston n Europe. Lenovo Inc. empoys 5,300 peope wordwde. Estmated revenue for 2007 s US$14.06 bon. See www.enovo.com for more nformaton. COMPANY PROFILE Few IT companes oher the breadth and depth of products that Lenovo Group does. Leveragng the vast coectve technoogca resources avaabe - Lenovo Inda (Pvt) Ltd., was ncorporated as a whoy owned subsdary of Lenovo Computer Internatona Ltd. on 9th September 1999. Lenovo's msson n Inda s to transate the Group's goa of makng computer technoogy easer to use and more ahordabe - to everyone n ths country. Wth a focussed customer-centrc approach, Lenovo n Inda s oherng unmatched uptme for a t's systems through a vast network of Servce ponts, nnovatve and user frendy functonaty whe contnuousy owerng barrers that mt the access to the fruts of technoogy. Desktop PCs from Lenovo are ready to use 'straght out of the box' oherng a wde range of vaue prced conguratons for dverse segments. Servers from Lenovo cover the gamut from work-group users to enterprse users, are speccay geared to cope wth the rgors of oca condtons. The Lenovo Atos range of Servers ohers a cost-of-ownershp that s unmatched n ts cass. Wth ts focus on Reabty & Manageabty t has become a brand of choce on varous crtca appcatons. The nnovatve and ntegent power management systems avaabe on Lenovo's range of TraveMate & Aspre Notebooks are but one of the unbeatabe features that have made these seek technoogca masterpeces goba bestseers. The Internatona Traveer's Warranty gves a road warrors compete peace of mnd, amost anywhere n the word. At Lenovo, we consder much more than the tangbe hardware when we create these marves. A tota product perspectve, emcent support nfrastructure, needepont focus on the customer's needs and constant nnovaton brng to you - Fresh Technoogy. It's no wonder then that we are among the word's top 4 PC vendors, and the market eaders n more than 25 countres across the gobe ! Lenovo Inda has ts headquarters n Bangaore, wth branch omces n New Deh, Mumba, Bangaore, Chenna, Kokata, Hyderabad, Ahmedabad, Pune, Nagpur, Cochn, Guwahat & Chandgarh. Our 120-person strong team n Inda comes wth over 1000 manyears of IT experence, geared to sten and provde to the IT user n Inda the very best n Saes & Marketng support, After-Saes support backed up wth nfrastructure to brng fresh technoogy Wthn a short span of operatons, Lenovo Inda has managed severa accoades n ts endeavors: A state of the art reconguraton centre for fast and exbe oherngs to dherent customer needs; Lenovo Customer Servce Centers to servce notebooks n about 60 ctes n the country and a unque unmatched guarantee wthn the warranty perod to provde peace of mnd to the customer. An extremey robust servce couped wth the abty to make the atest technoogy ahordabe makes Lenovo Inda a force that shapes the dreams of mons of peope. SPECIAL CONDITIONS OF CONTRACT: T,( !"#( Bi** <( .(*i/(#(. free at consgnees end ncudng freght and forwardng. I'&#-'1(: As per DGS&D standard transt nsurance cause, t w be responsbty of supper for safe arrva of stores n fu and good condtons at users pont and purchaser w not pay separatey for transt nsurance cause. W-##-'!$ T(#4:- L-2!"2 C T-<*(! PC:- 36/12 months as mentoned aganst respectve tems n Annexure A. %-!!(#i( 0"# L-2!"2 -'. T-<*(! PC:- 12 months. A** A..-"' i!(4:- 12 months. For the above purpose the Notebook and other tems shoud be pcked up from consgnee atest by "Next Workng Day" and dropped back to consgnee wthn 7 workng days. Any component requred to be repaced wthn the warranty perod w be totay new component and not recondtoned or repared component. P-$4('! !(#4: 98% payment woud be payabe aganst proof of nspecton and provsona consgnee recept certcate ssued by consgnee. The baance 2% after successfu demonstraton and acceptance of stores by consgnee and on submsson of Bank Guarantee for baance 2% vaue of order vad t warranty perod ndemnfyng the purchaser aganst a osses ncurred by the purchase durng the guarantee/warranty. O1!#"i D&!$ -'. L"1-* T-6(: Normay materas to be supped to Govt. Department aganst Govt. contracts are exempted from evy of town duty, Octro duty, termna tax and other eves of oca bodes. The oca Town/Muncpa Body reguatons at tmes, however, provde for such exempton ony on producton of such exempton certcate from any authorzed omcer. Contractors shoud ensure that stores ordered aganst contracts paced by ths omce are exempted from evy of town duty/Octro duty, Termna tax or other oca taxes and dutes. Wherever requred, they shoud obtan the exempton certcate from the purchase omcer or ndentor concerned, to avod payment of such oca taxes or dutes. Octro, entry tax etc. on buyers account n absence of reevant exempton certcate.
(a) The supper sha request the ndentor/consgnee for provdng Road permt/ Way b wthn 10 days of the recept of the Suppy order. The supper sha furnsh a the necessary nformaton and documents n ths regard to Indentor/consgnee. (b) On recept of the above request from the supper, the ndentor/consgnee concerned sha arrange to provde the Road permt/Way B n the prescrbed form to the supper wthn a maxmum perod of two weeks so that the same reaches the supper before the dspatch of the stores. However, n cases where the Road permt/Way B s ssued on proof of actua nvoce of the matera, the consgnee sha arrange to provde the Road permt/Way B from approprate authortes wthn a maxmum perod of 5 days from the recept of nvoce. (c) The supper sha not be hed responsbe for any deay n suppy due to non- suppy/deayed suppy of Road permt/Way b by the ndentor/consgnee. (d) A cases of abnorma deay n provdng requste detas/ documents by the supper or ssue of Road permt/Way b by ndentor/consgnee, the same sha be reported to DGS&D.
FUNCTIONALITITES OF THE COMPANY Ths basc hardware company does ts busness wth the co-ordnaton of ts varous sectons. A these sectons are controed by the Head Omce stuated n Bangaore. They are OFG TEAM: Ths team takes care of the overa stock and ensures that enough requrement are hed by the company to sumce to the orders paced by ts customers. SALES MANAGEMENT: Ths secton of the company s stuated n puducherry . t deas wth the producton and dspatch of the factory end products towards customers. It ncudes the foowng stages.
STAGE 1-STORAGE: Ths stage s the premnary stage n the entre manufacturng process. The requred materas are mported from the Head Ouarters and are stored n the warehouse stuated n the Karasoor as we as n the matera storage secton. The count of the materas accordng to the work order are checked n ths secton. STAGE 2-STICKER PREPARATION: In ths secton each product s gven unque work code that ncudes part number, code for OS, sera number. These detas are stored n the Bar Tender Software and Bar code stckers are generated. Zebra desgn software s used to generate conguraton abes. STAGE 3-ASSEM%LING: The assembng conssts of the foowng procedure: At rst the mother board s tted nto the CPU skeeta frame. Then one by one the SMPS, Processor, Fans, RAM, Hard Dsk Drves, Foppy Dsk Drve, CD/DVD ROM are tted and nterconnected wth the respectve cabes wth the mother board. STAGE 7-TESTING: The assembed machne s sub|ected to BURN-IN test n order to test the wthstandng capacty of the machne over the temperature. Memory, Hard dsks, CD/DVD ROM, audo and vdeo, etc then are tested. After ths, the USB , Audo ,Vdeo ports are tested by nstang a temporary OS. If the machne s perfect then the temporary OS s deeted and then sent to the packagng secton. In cases where the customer needs the product wth a speced OS and accessores nstaed, the nstaed OS and softwares are checked for proper functonng and s then sent to packagng secton. STAGE @-PACKAGING: The error free products are now packed wth the necessary precautons. Care must be taken that the packng ensures damage-free condtons so that there occurs no damage durng the dspatch and transportaton of the product. Aso the packng must be n a way that t s peasng for the customer and contans a necessary nformaton such as the part number, warranty, pece count, etc., of the product. STAGE A-DESPATCH: Ths s the na stage of the manufacture process. Now that the requred product s manufactured and packaged, t must be addressed to the rght customer and through the ehectve means. The dspatch secton takes care of ths procedures. Loadng or dspatch of the correct number of products to the correct customers are very mportant. Any errors n ths stage may resut n a oss to the company. Thus a the stages of manufacture are done ehectvey n order to promote the name and market of the company.
CONCLUSION The pant beng the very rst that we vsted, gave us the knowedge of what exacty happens behnd the scenes of a PCs producton, the process of assemby and testng n arge scae. It aso taught us the mportance of testng a product after assemby and what amount of ehort t takes to ensure customer satsfacton. It aso gave us rst hand practca knowedge of busness orented concepts. CHAPTER D INDUSTRIAL VISIT - VI D.1 VISIT DETAILS: COMPANY NAME : MA|ESTIC PEOPLE INFOTECH Pvt. Ltd
ADDRESS : 151, N.S.R. Road, Combatore.
DATE OF VISIT : 22-03-2010 TIME OF TRAINING : 10.00AM - 5.00PM COMPANY PROFILE: The Ma|estc peope s one of the eadng Informaton Technoogy consutng, servces, and busness process outsourcng organzaton that envsoned and poneered the adopton of the exbe goba busness practces that today enabe companes to operate more emcenty and produce more vaue.
Ths was acheved by creatng and perfectng the goba depoyment and devery of hgh quaty, hgh vaue servces and products n IT consutng and busness process outsourcng that have heped reshape busness and dever compettve advantage. Wth over 100 of the word's best traned IT consutants ocated n USA, Inda and Maaysa, the company s unquey postoned to dever exbe word cass servces seamessy to any ocaton. We are unquey abe to hep cents sove these busness chaenges. Whether t's IT servces, busness soutons, or outsourcng, we can assure a eve of certanty that others can't match. Our Broad Portfoo of Oherngs provdes cents wth the rght set of capabtes for the rght probems at the rght tme. We appy deep ndustry experence to provde a wde range of IT Soutons, Consutng, Busness Process Outsourcng, Engneerng Servces and IT Infrastructure Servces. MISSION AND VISION: Our Msson: We have snge mndedy focused n becomng a eadng consutng, technoogy and outsourcng servces rm. Our msson s to ncrease busness emcency through technoogy nnovatons whch hep goba cents pan ther technoogy & marketng nvestments coverng a aspects from Ideas to Impementaton.
Vson: To become a CMM Leve 5 company and to generate prot for our cents, empoyees and sharehoders. To be the owest cost producer of software products. SERVICES: 8UALITY ASSURANCE AND TESTING: In deveopng products and servces, quaty assurance s any systematc process of checkng to see whether a product or servce beng deveoped s meetng speced requrements. MPI have a separate department devoted to quaty assurance. A quaty assurance system s sad to ncrease customer condence and a company's credbty, to mprove work processes and emcency, and to enabe a company to better compete wth others. Today's quaty assurance systems accentuate catchng defects before they get nto the na product. MPI provdes quaty assurance soutons for web & desktop appcatons. The am s to dever hgh-quaty servces -on tme devery. The team members are experenced professonas we versed n OA methodooges. MPI 8&-*i!$ A&#-'1(: A dedcated Ouaty Assurance department s responsbe for quaty montorng and testng at a stages of webste deveopment to ensure hgh quaty of the na product. Ouaty Assurance ncudes varous aspects of entre pro|ect ncudng GUI testng and HTML standards Compance, functonaty-to-requrements conformty, error-free codng, performance and stabty testng. Snce MPI estabshment, we have been dedcated to quaty wth our senor management team personay encouragng quaty conscousness at a eves. Our cents can benet from ehectvey comped servce packages or from our Tota Ouaty Program, whch provdes comprehensve souton for quaty assurance actvtes n your pro|ect. Our OA Invoves: Deep anayss of your pro|ect to understand a cruca ponts. Deveopment of a rght OA strategy Estabshment of ehectve pro|ect processes & ohshore team compaton Automaton of sutabe actvtes (assessed durng pro|ect anayss stage) Performance (scaabty, reabty) evauaton Guaranteed resut as output. We make software ahordabe to a and dever rch quaty assured software to our cents. WE% APPLICATION DEVELOPMENT: Ma|estc Peope InfoTech s a we renowned IT outsourcng ohshore deveopment team. Our strength es n settng up dedcated ohshore workforce for software and appcaton deveopment, appcaton mantenance and ndependent software testng wth a we quaed and sked set of pro|ect management team. We Ensure software quaty through Extreme programmng by foowng age deveopment methodoogy we make our software ahordabe to a. We expore our potenta by appyng nnovatve and creatve deas. We attan success through dedcated team of fundamentay strong professonas; wth sound doman knowedge .We aso foow proven strategc technques. MPI renders support and servces through whch the busness ob|ectves of the cents are met exceedng ther expectatons. Wth compete user satsfacton, we dever user frendy and quaty product there by provdng customzaton and deveopment of software appcaton for our cents to expand ther busness area. Our competent team at MPI possesses expertse n deveopment technooges over a wde range of custom programmng patforms ncudng .NET, SharePont, XML and a emergng atest technooges. Due consderaton s provded under each phase n a aspects, for a pro|ects. Equa mportance s gven to the presentaton and the technoogy of partcuar software. The software s we protected and hghy secured. Ouaty testng s performed to dever products wthout aws or ma-functons. MPI aso ohers fe-ong mantenance for the software deveoped. Wth our we-dened methodooges, we strve to provde you reabe, secure, robust, and scaabe and user frendy busness appcatons. We nsst and concentrate on our success formua "quaty output on-tme devery". We sove our cents compex probems through we-dened processes and by appyng strategc technques to acheve feasbe and optma souton. Our MPI team possesses vast experence and mpements process-orented deveopment methods and through ths, we have catered to cents gobay, upgradng and customzng ther present appcatons wth the atest technooges. Wth Our Custom Appcaton Deveopment Servces, we Enhance the ehectveness and management of the appcaton for better productvty. Vsuaze your requrement n the near future and come up wth nnovatve deas that best suts the needs of the cent. Make the appcaton user-frendy and s the gap between the need of the appcaton and usage of the same. Make you reaze how to carve a nche aganst tough compettors. W(< A22*i1-!i"' D(/(*"24('!: MPI has been workng n the ed of custom software deveopment snce 2004. Our expert team has deveoped varous software appcaton pro|ects. We are experenced n deveopng we advanced systems wth compex busness ogc deang wth arge voume of data and transactons. We are abe to suppy you wth an nnovatve, trustworthy, quaty software souton to enhance your most compcated busness deas. MPI Web ste appcaton deveopment team focuses on creatng nnovatve soutons that match - or exceed - our cents' ob|ectves. MPIs Custom Webste appcatons feature need-based and sgncant functonates. It heps to mprove the processon by ncreasng productvty, enhancng nformaton & busness process precson and escaates busness system emcency. Our ehectve pro|ect management team hghghts the key areas n cosey packed hexagona structure Pro|ect Management Pro|ect Lfe Cyce Conguraton Management Change Contro Software Engneerng Ouaty Assurance & Testng KNOWLEDGE MANAGEMENT: Technca Expertse: MPI experts use brand new technooges and current ndustry trends to dever techncay compex and yet comprehensbe soutons wth the optma cost/performance rato. Share Pont Soutons: We hep organzatons to demystfy Share Pont. As s a sayng "knowedge s power". We know the necessty of the hepng them gan the understandng that they need to take the rst step or next step wth SharePont.MPI Consutng team has ganed sgncant growth, ncudng eary deveopment ehorts on reeases that go back as far back as Share Pont beta. Our team provdes ohshore servces for nstang, congurng, deveopng customzed web parts, customzed mgratons, troubeshootng mpementaton ssues & soutons that use Wndows Share Pont Technooges. Our team aso provdes a compete cyce of end-to- end consutng from pannng to mpementaton of Share Pont Soutons. Technooges: A crtca ssue facng every Share Pont mpementaton s agnng the technoogy to meet busness requrements, whe at the same tme understandng and consderng the users, organzaton and cutura mpact ssues assocated wth the mpementaton of a new technoogy. MPI Busness Consutng team has a background n IT Busness and Knowedge Management and the consutants are traned n the nnovaton and Deveopment of busness requrements for Share Pont. SEARCH ENGINE OPTIMIEATION: SEO or Search Engne Optmzaton s the practce of makng your webste attractve to search engnes such as Googe, Bng, Yahoo, etc. Search engnes reguary read and archve webstes so that peope can nd them easy. Search Engne Optmzaton s an ehectve way to drve tramc to your ste for a very ow cost per customer. However, good rankngs are the resut of expertse, patence, and hard work. We adhere to the search engne gudenes for search engne optmzaton. We focus on rankng your ste on top search engnes and portas.Over tme, our 'search engne optmzaton' process ncreases your rank on keywords specc to your servces and products. Our servces ncude K($B"#. I.('!i)1-!i"' We dentfy the hghest requested keywords that match your busness needs. In our experence, a hgh rankng n arge numbers of ess compettve keywords resut n qucker pacement and better tramc than an average rank on compettve keywords. A99#(i/( A'-*$i We dentfy the top-ranked stes for your target keywords and reverse-engneer ther stes to foow and eventuay exceed ther success. P-9( C"'!('! O2!i4iF-!i"' Search engnes' gve better pacement to those stes contanng content reevant to the keywords. Our team w gude you to anayze your ste content and recommend changes f necessary or addtons to mprove your ste's rankng. S(-#1, E'9i'( S&<4ii"' We submt your pages to a reevant search engnes, drectores and manage ongong submsson of updated pages. I'<"&'. Li'G D(/(*"24('! The present scenaro whch exst states, some search engnes use nk popuarty - the number of nks on the Web pontng to your ste - to gve stes favorabe pacement. We dentfy reevant stes to pace nks n and soct the nks from them. %USINESS PROCESS OUTSOURCING: The goba economy and market today s we focused, hghy compettve and growng. A company must focus on mprovng productvty and yet, cut down costs. Therefore, a ot of tasks that use up precous tme, resources and energy, are beng outsourced. BPOs, or the unts to whch work s beng outsourced, are exbe, qucker, cheaper and very emcent. Busness process outsourcng (BPO) s the contractng of a specc busness task, to a thrd-party servce provder. Usuay, BPO s mpemented as a cost-savng measure for tasks that a company requres but does not depend upon to mantan ther poston n the marketpace. BPO s often dvded nto two categores: 1. Back omce outsourcng whch ncudes nterna busness functons such as bng or purchasng. 2. Front omce outsourcng whch ncudes customer-reated servces such as marketng or tech support. MPI BPO Servces s a fast growng Busness Process Outsourcng (BPO) . We at MPI provde Unmatched, Innovatve, Cost-ehectve and Customzed BPO soutons n Inda. We at MPI BPO Servces, Inda combne expertse, sks and technoogy to dever word-cass busness process outsourcng. Our focus s on provdng quaty soutons to our cents. We are dedcated to provdng superor support servces ncudng back omce operatons, Inbound & out-bound ca center Soutons, Human Resource servces, Customer servces, teemarketng, Hep Desk, Technca support, Chat/Ema support, Lead Generaton, Data Processng, knowedge Process outsourcng and varous Web reated servces. We dever vaue to our cents by brngng equpped exceence and acquantance to ther busness processes. To reach on top of hs amongst the compettors ts necessary to oher best of the servces and we strongy beeve n that atttude. Our approach towards oherng vaue addtons to our cents heps us to renforce reatonshp and grow wth them progressvey. We dentfy opportuntes, overcome obstaces and dene reastc goas to acheve success. We oher wde range of Busness process outsourcng BPO servces to our cents. We oher compete operaton support whch ncudes supportng cents on core and non core busness actvtes. Our servces hep our cents to focus on ther busness and save operatona cost. PRODUCTS: %IOMETRICS -FINGERPRINT AUTHENTICATION Fngerprnt recognton or ngerprnt authentcaton refers to the automated method of verfyng a match between two human ngerprnts. Fngerprnts are one of many forms of bometrcs used to dentfy an ndvdua and verfy ther dentty. Features: AFIS (Automated Fngerprnt Identcaton System) devers hgh- eve benets and ohers a varety of advanced features to meet aw enforcement dentcaton demands. Fngerprnt and pam prnt dentcaton Postve Identcaton (PID) Advanced processng for nger, atent, pam and sap matchng Enhanced Search Sendng to Other AFIS Seamess nterface to ve scan unts, mug shot systems, crmna hstory systems, etc.
Key Benefts: One Touch Logon: |ust a touch of the sensor ogs you on to your password- protected Wndows user account and appcatons. It provdes greater securty for senstve corporate nformaton and resources by emnatng the nsecure user practces surroundng password based systems and t s more convenence for users. One touch Internet: Repaces passwords for appcatons and web stes wth your ngerprnts for greater convenence and securty. COLLEGE MANAGEMENT SYSTEM Coege Management System s a entre souton for managng a coege onne. In smpe t says an enhanced too that assst n organzng the day-to day actvtes of a coege. In common Students and Stah can vew ther sgncant secton wth the hep of unque user name and password whch s provded to them. Features 1) Insttute / Unversty Web ste 2) Dash board 3) Admnstrator Functons 4) Tme Tabe Scheduer 5) Onne Examnaton In addton to that ths appcaton consst of two speca functonaty 1) On Lne Tme Tabe 2) Onne Examnaton Facutes and Students are gven ther personazed Ema ds, wth an opton of desgnng ther own web ste and other own functons. CONSTRUCTION MANAGEMENT: Constructon Management rms (Pro|ect Management Companes) manage constructon pro|ects on behaf of owners and are often caed owner-agents. CM (PMC) rms are hghy customer and pro|ect focused wth a need to manage a ong st of nterreated busness operatons. Busness processes that requre automaton span nance, pro|ect management, purchasng, ed operatons, etc. Constructon Management rms have the added compexty needng to report progress to a muttude of cents each requrng sghty dherent busness processes, and reportng formats. Increasngy busnesses have become more compettve demandng ncreased cost savngs. Ths need to contro costs requres an ntegrated vew across a busness functons n a constructon rm. To ths end, constructon management rms have been advancng themseves toward compete busness process automaton usng nformaton technoogy to the fuest. Benefts: 1) Provdes coaboraton toos to enhance communcaton wth cents, suppers and partners. 2) Provdes the abty to track pro|ect nformaton ncudng RFIS, change orders, submttas, meetng mnutes and punch sts. 3) Provdes a compete eectronc "e box" wth a of the pro|ect documentaton and communcaton neaty organzed. 4) Increases Organzatona emcency, productvty and mproved protabty. 5) Provdes seamess ntegraton nto back end ERP and schedung systems. CONCLUSION:
Ma|estc peope nfotech ohers hgh quaty products and devers them wth emcency. The company foows varous quaty poces as a part of ther busness protocos .The quaty poces of the company are: To meet the needs of the customer expectatons Dever product, defect free on tme every tme Promote quaty of products Reduce cost of products Mantan hghest degree of professona and persona ethcs. CHAPTER H CONCLUSION The above mentoned ndustra vsts that I have undergone provded me great opportunty to know about varous aspects of the ndustres. Apart from mpartng theoretca knowedge, these ndustra vsts heped me to mprove my practca knowedge n ndustra backgrounds.
After undergong these ndustra vsts, I am condent to see mysef grow as a human and a professona. I am provoked and stmuated by the peope servng these ndustres. By vstng these companes, I was abe to understand ther work cuture and the mportance of mora prncpes at the work pace. Beng nspred by the company atmosphere I have deveoped greater dedcaton and commtment towards any work gven to me now a days.