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Following a consumer-led initiative, Apple's products are widely used across the enterprise. Apple devices, desktops in particular, have been viewed as expensive, limited in application choices and best suited to more creative roles. Mid-sized utilities company recently revealed in an internal survey that, when asked what sort of computer they would like, more than twothirds chose a mac.
Following a consumer-led initiative, Apple's products are widely used across the enterprise. Apple devices, desktops in particular, have been viewed as expensive, limited in application choices and best suited to more creative roles. Mid-sized utilities company recently revealed in an internal survey that, when asked what sort of computer they would like, more than twothirds chose a mac.
Following a consumer-led initiative, Apple's products are widely used across the enterprise. Apple devices, desktops in particular, have been viewed as expensive, limited in application choices and best suited to more creative roles. Mid-sized utilities company recently revealed in an internal survey that, when asked what sort of computer they would like, more than twothirds chose a mac.
Managing Apple in the enterprise http://www.quocirca.com 2014 Quocirca Ltd
Apples products were once niche devices. Now, following a consumer-led initiative, they are widely used across the enterprise.
Not long ago, the idea of managing Apple machines in the enterprise would have been met with confusion and an answer along the lines of "we dont worry about a couple of desktops used in marketing".
Apple devices, desktops in particular, have been viewed as expensive, limited in application choices and best suited to more creative roles design, photography, video editing and so on.
They have often been seen as ahead of the market for ease of use (hence the old joke, what do Apple users call Windows 98? Mac 89), but real computer users want a machine you can upgrade, customise and install drivers on, dont they? Not any more.
Not any more
A mid-sized utilities company recently revealed in an internal survey that, when asked what sort of computer they would like, more than two- thirds chose a Mac.
Add this to the consumerisation of mobile IT and the bring your own device (BYOD) trend, and suddenly there are more Apple devices in the organisation than ever before.
This only adds to the existing challenge faced by most IT departments of controlling a mass of PC desktops and laptops that are likely to have multiple versions of Windows, despite the recent discontinuing of updates for Windows XP.
There will be plenty of other mobile devices and operating systems adding to the confusion but, here at least, tools are starting to appear that support different mobile platforms.
Desktops, tablets, smartphones
Apple has two primary operating systems: OS X and iOS. Upgrade costs for the former are low compared to a traditional PC in fact, the latest Yosemite operating system will be free to Apple customers. OS X is also Unix-based, which leads to a solid operating system platform for running and managing systems.
The operating system for iPads and iPhones, iOS, shares many basic frameworks with OS X, but has adaptations, for example, in the user interface so it is better suited to touch interaction.
There are also restrictions and limitations that prevent it from being fully compatible with Unix. Originally designed and optimised for consumers, there are challenges for enterprise deployment and management.
Deploy or BYOD
Moving from a few Macs to a widespread corporate deployment is a big jump. The basic OS X setup process, using the Migration Assistant to transfer settings from another system, is straightforward, but unfeasible when working on several computers. Mass deployments usually require a corporate standard image to be used and installed on all hardware.
While the Apple enterprise management ecosystem is nowhere near as broad as that of PCs, there are some decent tools worth exploring. First, Apple includes some rudimentary image-management capabilities through NetInstall in its Server app for OS X server (superseding the earlier Server Admin Tools), along with other tools for managing users, sharing, backups and so on.
Managing Apple in the enterprise http://www.quocirca.com 2014 Quocirca Ltd
There are also free tools, such as DeployStudio, that will fill some gaps, and more complete packages, such as JAMF Softwares comprehensive Casper Suite, which integrates well with Apples own tools, and Symantecs Client Management Suite (although this requires Windows on the server side).
Managing the mobile side of products throws up many more options. This is because mobile device management (MDM) suppliers have had to support at least iOS and Android as their first platforms, followed by Windows Mobile and, perhaps, BlackBerry.
Improvements to iOS have given it better integration with third-party MDM systems, not only for enrolment and deployment, but for managing apps. Enrolment can be fully automated via the Apple device enrolment programme for corporate-owned devices. And those who have chosen a BYOD approach can allow users access to a self-service enrolment with opt-in and opt-out options.
Managing software
Mac software can be bought through the App Store, delivered automatically and cached through the Apple server platform (for both OS X and iOS devices), and controls can be applied to automate updates in the background or delay restarts until suitable times.
As the App Store is now part of Apples volume purchase programme, there are significant commercial benefits for enterprise software licensing. These apply to BYOD, as well as traditional corporate device deployments.
Not everyone is impressed with Apples enterprise support. Indeed, Facebook and Google developed their own management approach to Macs. For Google, this includes building on the use of open-source tools, such as Munki for software installation and Puppet for configuration management.
It also added its own work with CanHazImage for managing system images, and Cauliflower Vest to automate OS Xs FileVault2. Google also used Crankd to respond to system or network events. Facebook, meanwhile, has pushed into security with an intrusion-detection framework called Project Midas (Mac Intrusion Detection Analysis System), working with Etsy.
Further commercial software-management tool options are available in addition to the capabilities from JAMF and Symantec mentioned above, including other management suites such as FileWave and LANDesk.
Integrating with the enterprise
For individual Macs, there are virtual machines, such as Parallels and VMwares Fusion, and virtual desktop infrastructure (VDI) systems, from VMware View or Citrixs DesktopPlayer, which deliver centrally controlled and managed Windows desktops on a Mac. Taking this a stage further, into the cloud, Amazons WorkSpaces, a desktop as a service (DaaS), also delivers a managed virtual desktop to most devices.
Most enterprises, however, have existing models to structure user access to IT systems through groups, user name and password, and very often Microsofts Active Directory.
Configuring and setting up user accounts, logins and groups can be accomplished for Mac users through pre-configuration, but in different ways to those employed in Windows environments, because the server side tools differ.
OS X server tools have some of the necessary functionality, but can be supplemented further with tools such as Centrifys User Suite Mac Edition and Thursby Softwares ADmitMac, which extends basic Mac capabilities to turn a Mac into a full Active Directory client.
Mobile devices replacing desktops and laptops bring further physical problems although these are not unique to Apple. There are of course security concerns but the loss or theft of the device can be mitigated by good insurance.
A choose your own or bring your own device policy, where employees take more care of devices they have a stake in, could also alleviate these concerns. But there still needs to be suitable management of data, applications and mobile devices to protect the digital assets.
Managing Apple in the enterprise http://www.quocirca.com 2014 Quocirca Ltd
Finally, individuals might have their own chargers and devices, but when the model moves to widespread enterprise deployment, further assistance may be of benefit.
A quick glance on the Apple store indicates a range of third-party rack, stack, sync and charge products from suppliers, such as Bretford, LocknCharge and XtremeMac, which may go some way in aiding automation.
In a few short years, Apple has moved from a specialist minority device provider, popular in certain creative applications, through a consumer-led initiative, into general-purpose enterprise use. Organisations now have to build up the expertise and tools to help manage this fleet, and suppliers, including Apple itself, are starting to recognise the challenges and address the opportunity.
This article first appeared on http://www.computerweekl y.com
Managing Apple in the enterprise http://www.quocirca.com 2014 Quocirca Ltd
About Quocirca Quocirca is a primary research and analysis company specialising in the business impact of information technology and communications (ITC). With world-wide, native language reach, Quocirca provides in-depth insights into the views of buyers and influencers in large, mid-sized and small organisations. Its analyst team is made up of real- world practitioners with first-hand experience of ITC delivery who continuously research and track the industry and its real usage in the markets.
Through researching perceptions, Quocirca uncovers the real hurdles to technology adoption the personal and political aspects of an organisations environment and the pressures of the need for demonstrable business value in any implementation. This capability to uncover and report back on the end-user perceptions in the market enables Quocirca to advise on the realities of technology adoption, not the promises.
Quocirca research is always pragmatic, business orientated and conducted in the context of the bigger picture. ITC has the ability to transform businesses and the processes that drive them, but often fails to do so. Quocircas mission is to help organisations improve their success rate in process enablement through better levels of understanding and the adoption of the correct technologies at the correct time.
Quocirca has a pro-active primary research programme, regularly surveying users, purchasers and resellers of ITC products and services on emerging, evolving and maturing technologies. Over time, Quocirca has built a picture of long term investment trends, providing invaluable information for the whole of the ITC community.
Quocirca works with global and local providers of ITC products and services to help them deliver on the promise that ITC holds for business. Quocircas clients include Oracle, IBM, CA, O2, T-Mobile, HP, Xerox, Ricoh and Symantec, along with other large and medium sized vendors, service providers and more specialist firms.
Full access to all of Quocircas public output (reports, articles, presentations, blogs and videos) can be made at http://www.quocirca.com