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Customer Satisfaction in service of Setco Automative Ltd in Anand City. To study the satisfaction level of customer with respect to after sales services. 2. To study the source of information of company's product.
Customer Satisfaction in service of Setco Automative Ltd in Anand City. To study the satisfaction level of customer with respect to after sales services. 2. To study the source of information of company's product.
Customer Satisfaction in service of Setco Automative Ltd in Anand City. To study the satisfaction level of customer with respect to after sales services. 2. To study the source of information of company's product.
Topic : Customer Satisfaction in service of Setco Automative Ltd in Anand City
Objective of the study
1. To study the satisfaction level of customer with respect to after sales services. 2. To study the source of information of companys product. 3. To study the factors responsible for selling companys product. QUESTIONNAIRE I, Nirali Bamaniya D. a management student Anand Institute of Management Anand conducting study on Customer Satisfaction in service of Setco Automative Ltd in Anand City . This exercise is part of research work towards fulfilling the requirement of the management course. It would be glade if you could spare your valuable time to answer few questions. I assure you that the views conveyed by you will be use academic purpose only and secrecy would be maintained. I thank you in advance for your co-ordination.
(GENERAL INFORMATION) Name :
Gender: Male Female
Age: 20-30 years 31-40 years 41-50 years Above 50 years
Education Qualification: 10 th
12 th Graduate Post graduate
1. Have you ever listen about setco company?
Yes No
2. From where you listen about setco company?
Newspaper Television Magazines Other
3. Would you Know which type of product company makes?
Yes NO
4. Do you have commercial vehicle ues this type of product?
Yes No
5. Have you ever use the product of setco company?
Yes No
6. Are you satisfy with the service of this company?
Highly satisfied Satisfied Neutral
Dissatisfy Highly dissatisfy
7. What type of satisfaction you get with this product?
Better quality price
Service Warranty/guarantee Above all 8. Are they giving free services ?
Yes No
9. In howmany time period they are giving services?
Monthly Quartelly
1 year Any time
10. Have you ever unsatisfied with the service of the company?
Yes No
11. Are they making innovative product ?
Yes No
12. Are they having a delivery option?
Yes No
13. Which type of delivery option they provide?
Home delivery Online
Batch Other
14. Would you like to use techonology in cluth of 4 wheers vechicle.