Motoroa

SM56 Modem
Ouck Start User's Gude
Contents
1 Overvew
2 Introducton
3 Persona Computer Requrements
4 Preparng the Computer for SM56 Instaaton
5 Understandng Sound Card Compatbty and Instang Hardware
6 Instang SM56 Software on Wndows 95/98
7 Instang SM56 Software on Wndows NT 4.0
8 Verfyng Proper Modem Instaaton
9 Changng the Operatng System
10 Usng the SM56 Modem
11 Un-nstang and Upgradng the SM56 Modem
12 Troubeshootng
13 Reportng Probems and Contactng the Modem Supper
14 Understandng Mcrosoft Wndows Logo Certcaton
15 An Overvew of the V.90 Protoco
Appendx A SM56 Features
Appendx B Software Lcense Agreement
1 Overvew
Ths document heps the OEM, system ntegrator, VAR, and end user wth host system seecton
and proper modem hardware and software nstaaton. It sts quaed persona computer
systems, and expans proper modem usage. Ths document heps you seect CPUs, and t
expans the tradeohs assocated wth dherent processors. It expans the use of the SM56
Data/Fax/Voce modem wth varous sound card conguratons. It aso ads you n troubeshootng
and testng the SM56 equpped system.
2 Introducton
Motoroa's SM56 Modem s a feature-rch modem at an attractve prce. It provdes hgh-speed
communcatons between your persona computer and a remote ocaton, such as an Internet
Servce Provder (ISP), so you can:
Receve data at up to 56 Kbps n V.90 or K56ex modes
Get automatc faback to V.34 (33.6 Kbps) rates n bad ne condtons and on non-V.90/K56ex
headends
Send and receve faxes on your persona computer at rates up to 14.4 Kbps
Use your computer as a vdeo phone to pace and receve vdeo phone cas.
Use your computer as a teephone answerng machne (TAM) -- not avaabe on Data/Fax
modems.
Use your computer to conduct hands-oh speakerphone voce cas (Data/Fax/Speakerphone
modems ony).
Important: There are three dherent SM56 modem types, and each supports a dherent feature-
set, as foows:
Product Name Modem Type Man Feature-set Supported
1.Motoroa SM56 PCI Fax Modem Data/Fax ony A data and fax modes
2. Motoroa SM56CPO PCI Modem No teephone answerng machne
(TAM)
No speakerphone
No caer ID
No dstnctve rng
______________________________________________________________________________________
1. Motoroa SM56 PCI Voce ModemData/Fax/TAM A data and fax modes
Teephone answerng machne
(TAM)
Caer ID and dstnctve rng
No speakerphone
______________________________________________________________________________________
1. Motoroa SM56 PCI Speakerphone Data/Fax/TAM/Speakerphone A data and fax
modes
Modem Teephone answerng machne
(TAM)
Fu dupex speakerphone
______________________________________________________________________________________
You can check whch modem you have by openng the SM56 Contro Pane appcaton (Start-
>Settngs->Contro Pane, then doube cck on the SM56 Modem con). On the appcatons' man
wndow the product name of your nstaed modem s dspayed.

Persona-computer OEMs that bunde the SM56 can benet from szabe cost reductons,
hardware reducton, and ower power consumpton. End users benet from quck, easy and
ahordabe software upgrades, whch hep them keep current wth the atest communcatons
technoogy.
Pease check wth your drect modem supper for the atest software updates and other product
nformaton.
3 Persona Computer Requrements
Motoroa performs rgorous, exhaustve testng on ts modems. It has deveoped a st of
recommended persona computer features that perform we wth the SM56. The nformaton
ncudes quaed CPUs, Leve 2 cache requrements, operatng systems, RAM requrements, and
thrd-party sound card compatbty. However, n today's dynamc technoogy markets, t s not
possbe to test a components and combnatons on a systems.
Ths secton outnes mnmum system requrements for SM56 operaton. On these systems, CPU
oadng was found to be acceptabe and the modem demonstrated good performance over the
entre network mode.
Important: SM56 operaton s not mted to the persona computer systems sted here.
Recommended CPUs
The SM56 modem has been quaed (tested for processor oadng and TSB network mode
coverage) on the foowng processors:
Inte Pentum, 150MHz wth MMX, 256K Leve 2 (L2) cache mnmum
Inte Pentum, 200MHz, 256K L2 cache mnmum
Inte Pentum II
Inte Pentum Pro
Inte Ceeron (Pentum II, 266MHz, no L2 cache)
AMD K6-2 wth 3DNow!, 256K L2 cache
The SM56 functons satsfactory on the foowng systems. However, t has not been fuy
quaed (t was not tested for processor oadng or TSB performance):
AMD K6, 233 MHz, 256K L2 cache
Cyrx MII, 266MHz, 256K L2 cache
The SM56 does not functon on the foowng CPUs, whose oatng-pont performance s
nsumcent:
Cyrx MedaGX
Cyrx MedaGXM
Cyrx 6x86
Leve 2 Cache Benets
Leve 2 (L2) cache s an nstructon memory (SRAM) bank that resdes outsde the CPU core. It
hods many nstructons cose to the CPU, to reduce the need for the processor to use sow access
cyces fetchng nstructons from man memory (DRAM). Emnatng most CPU accesses to man
memory consderaby mproves overa system performance.
The SM56 modem works best when a mnmum of 256K L2 Cache s nstaed on the computer
system motherboard to mnmze processor oadng. Inte's Ceeron (266MHz PII) systems do not
have L2 cache. Athough the SM56 operates on those systems, host processor oadng ncreases
n the absence of L2 cache.
Compatbe Operatng Systems
The SM56 modem w run on the foowng operatng systems:
Wndows 95 (OEM Servce Reease 2.0 or ater)
Wndows 98
Wndows NT
DOS Box under Wndows 95/98.
System RAM Requrements
The SM56 operates on systems that have the mnmum RAM requred by the nstaed operatng
system. As wth L2 cache, the more man memory, the better. Ths reduces sow hard-dsk
swappng and mproves overa system performance....especay when executng numerous
concurrent processes.
4 Preparng the Computer for SM56 Instaaton
To ensure probem-free nstaaton of the SM56, ensure that an Interrupt Request (IRO) ne s
avaabe, as foows.
1. In Wn95/98, open the Contro Pane.
2. Doube cck the System con.
3. Seect the Devce Manager tab.
4. Hghght the Computer con.
5. Seect the Propertes rado button.
6. Ensure that the Interrupt Request (IRO) rado button s seected.
Ths dspays the IRO nes that are n use on the computer. Avaabe/unused nes are not shown
on the st. The SM56 PCI software modem can use an IRO n the range 3 through 15, ncusve. If
there s no IRO ne avaabe for the SM56 dsabe one of the COM ports n the BIOS and use t's
IRO.
Note: If you are usng a Wndows 95/98 DOS box appcaton, the modem requres two IROs. Refer
to the Troubeshootng secton n ths document, or to the on-ne User's Gude for more
nformaton on DOS appcaton support. You can access the User's Gude through the SM56
modem Contro Pane appcaton.
Aso, you must ensure that one of COM Port 2, 3, or 4 s avaabe for the SM56, as foows:
1. Open the Wndows Contro Pane.
2. Doube cck the System con.
3. Choose the Devce Manager tab.
4. Expand the Ports (COM and LPT) branch to see whch COM ports are aready nstaed.
To nsta the SM56 so that t s accessbe to oder appcaton software and DOS programs, the
modem needs to be nstaed on one of COM port 2, 3, or 4. If none of these ports are avaabe,
you must dsabe one of them n the BIOS.
5 Understandng Sound Card Compatbty and Instang the SM56 Hardware
Note: Ths secton appes ony to Data/Fax/Speakerphone modems.
Before dscussng modem board nstaaton, et's revew the optona sound card connectons for
the SM56. Reca that SM56 Data/Fax/TAM modems do not support the sound subsystem, even
though you can record and pay back answerng machne messages through your sound card
usng them.
Sound Card Compatbty:
The SM56 requres a sound card to use ts speakerphone capabtes. The Data/Fax/TAM modem
requres the sound card for oca message payback whch occurs through the host PC bus, not va
externa wre connectons. For ths reason there are typcay no TAPI connectors or
speaker/mcrophone |acks provded on Data/Fax/TAM and Data/Fax modems. Instead, these
modems usuay have a oca ca progress speaker mounted on them, whe speakerphone
supportng modems do not (snce they can be connected to the sound board).
Typcay, there are two methods for nterfacng the Data/Fax/TAM/Speakerphone modem to a
sound card:
Interna speaker/mcrophone TAPI connector/header
Mcrophone and Speaker |acks mounted on the modem board
TAPI Connector
Usng the on-board TAPI connector requres a sound card that aso has a TAPI-stye connector,
whch has pns that provde anaog mcrophone output and speaker nput connectons. Many
sound cards have one or more CD or auxary connectors, but these do not provde the requred
mcrophone output for the SM56. To ensure compatbty, check the sound card speccatons;
one connector must provde a mcrophone output as we as a speaker nput.
You can make up or purchase a cabe that routes SM56 mcrophone and speaker sgnas to the
sound card. Locate the 4-pn header connector on the SM56 card. The SM56 reference desgn
connector pn-out s as foows.
SM56 Pn Sgna
1 Ground
2 Mcrophone In
3 Ground
4 Speaker Out
Important: Dherent modem manufacturers may vary ths pnout. Consut ther modem
documentaton to verfy. Aso, dherent sound card connector pnouts may be dherent, n whch
case the audo cabe w need to have cross-over wres to match the pn sgnas. Make sure to
consut your sound card documentaton for pn-sgna detas.
On-Board Mcrophone and Speaker |acks
If the sound card does not provde a TAPI-stye connector, you can connect the SM56 modem to
the sound card through optona on-board mcrophone and speaker |acks. Ask your modem
supper for a board wth ths opton. The mcrophone |ack aows for the drect connecton of a
mcrophone to the SM56 modem card. The sound card aso has a mcrophone nput.
To use speakerphone appcatons wth the modem, connect your mcrophone to the mcrophone
nput |ack on the SM56 modem card. You can then tak nto your mcrophone and hod a
conversaton wth the remote party.
To record audo (such as a voce ma greetng) on the persona computer, attach the mcrophone
to the mcrophone nput |ack on the sound card. Note that some teephony appcatons may
support audo recordng through the modem |acks, e.g. Btware, n whch case you do not need to
swtch the mcrophone to the sound card nput |ack.
You may be abe to create a speca cabe or use a T-sptter to connect one mcrophone to the
nput on the modem and the sound board smutaneousy.
The speaker out |ack on the modem board can be used n one of two ways:
To drecty connect powered speakers to t.
To connect t to the sound card ne-n |ack (ths aows the speakers to reman pugged nto the
sound card at a tmes).
SM56 Hardware Instaaton Procedure:
1. Power down the persona computer.
2. Locate a vacant PCI bus connector.
3. If usng the SM56 Data/Fax/Speakerphone modem, connect the sound subsystem nterface
cabe(s) to the modem card (va the nterna TAPI connector or usng the audo |acks -- refer to the
nformaton above on sound card compatbty.)
4. Connect the modem Lne nput to an anaog phone |ack usng an R|-11 phone cabe. Optonay,
connect a teephone handset to the Phone nput on the ne nterface card.

5. Repace the persona computer cover and power t back on.
6 Instang SM56 Software on Wndows 95/98
Note: Wndows 95/98 assgns the modem a COM port number. To support oder software
appcatons and DOS games the SM56 nstaaton software attempts to negotate a COM port
number n the range of 1-4. If the nsta pcks a hgher COM port, you can force the COM port
seecton va the Contro Pane appcaton after nsta s compete.
Instang on Wndows 95/98
(Note: The Insta Wzard may vary sghty wth dherent versons of the OS and dherent servce
packs)
On startng Wndows for the rst tme after nstang the SM56 ne nterface card, the Wndows
Conguraton Manager detects the new hardware, assgns resources to t, and then dspays a
wndow requestng the modem software drvers. Ths ndcates that the Conguraton Manager s
ookng for the nformaton (INF) e, whch contans nformaton about the modem, ncudng
devce type (Modem), devce drver nformaton (the name of the drver that w contro the
modem) and the AT command/response sets that t supports.
In response to the request wndow. Seect Drver from Dsk Provded by Hardware Manufacturer
(or Have Dsk dependng on the OS verson) and browse to where the SM56 drvers are ocated.
Wndows shoud nd the nformaton on the dsk and dentfy the devce as a SM56 Modem. It
then copes the es from the nsta dsk to the computer.
Important: The nsta program w dspay a message box that reports Cannot ocate e.... If ths
occurs, browse and re-pont to where the SM56 drver es are ocated. Then cck OK. Instaaton
w now compete.
On Data/Fax/TAM and Data/Fax/Speakerphone modems, another devce s found after the modem
has been nstaed. Wndows notes you that t has found a Sera Wave Devce for the modem
and prompts for a Wave Devce drver. Re-pont to the SM56 drver ocaton and cck OK.
When these two devces are nstaed, the SM56 Modem Setup program runs.
The modem setup program for PCI does not prompt for user nput durng nstaaton. It defauts to
USA country code and Domestc Engsh as the anguage for the onne Hep e. If you wsh to
change these settngs, and/or the COM port seecton, you may do so va the SM56 Contro Pane
appcaton (Start->Settngs->Contro Pane, then doube-cck the SM56 Modem con) after setup
s compete. Aso, for SM56 Data/Fax/Speakerphone modems the mcrophone and speaker gan
seectons may be done va the Contro Pane appcaton (under the Advanced tab).
Aso, DOS box support s dsabed after the SM56 s nstaed. After nsta s compete, you must
enabe t va the Advanced tab n the SM56 Contro Pane appcaton. Make sure the DOS box
check box s checked. If not, cck t to check t, ext the SM56 Contro Pane appcaton and restart
the computer. You must restart the computer to compete DOS box enabng.
7 Instang SM56 Software on Wndows NT 4.0
Important -- The SM56 software for Wndows NT s Data/Fax ony, there s no speakerphone or TAM
supported.
Wndows NT 4.0 does not fuy support pug and pay (PnP). Therefore, after nstang the modem
board n the computer and bootng, the operatng system w not automatcay recognze that
new hardware s present. You must manuay nsta the modem as foows:
Step 1 -- Insta a COM port for the modem
You must nsta a COM port for the SM56 modem as foows:
1. Open the Wndows NT Contro Pane.
2. Doube cck the Ports con. The Ports wndow opens.
3. Seect Add.
4. Seect a COM port number (n the range 1-4 preferaby) that s not aready nstaed, and
aocate to t the standard resources as foows:
COM Port IO Address IRO
1 3F8 4
2 2F8 3
3 3E8 4
4 2E8 3
5. When your seectons are compete cck OK.
6. You w be prompted to restart the computer, do not do so yet. Seect Don't Restart Now.
7. Cose the Ports wndow.
Step 2 -- Insta the SM56 modem software
1. Open the Wndows NT Contro Pane.
2. Doube cck the Modems con....the Insta New Modem daog appears.
3. Cck the "Don't detect my modem; I w seect t from a st" check box. Then cck Next.
4. Cck the Have Dsk button.
5. Browse to the Wndows NT SM56 modem nsta software. Cck msgmodm.nf to hghght t.
Then cck Open, then cck OK.
6. Seect the Motoroa SM56 Modem (note that the product name sted w vary dependng on
whch modem you have -- Data/Fax/, Data/Fax/TAM, etc.) from the st. Cck Next.
7. Cck the port number seected n Step 1 above to hghght t as the COM port for the modem.
Then cck Next. The wzard w now copy a the necessary es and nsta the SM56 modem on
your PC.
8. When compete, restart the PC to actvate and start the COM port and SM56 modem devces.
You are now ready to use the modem.
8 Verfyng Proper Modem Instaaton
Verfy that the SM56 software and hardware nstaaton has competed correcty as foows.
Verfyng SM56 Software Instaaton
1. Verfy correct COM port seecton.
You can check COM port nstaaton through the Modems con n the Contro Pane or through the
SM56 Contro Pane appcaton (see beow). Normay, the SM56 w nsta on COM2, COM3, or
COM4. Sometmes, however, dependng on your computer system setup or Wndows setup, the
SM56 may nsta on COM5 (or hgher). Athough the modem functons correcty on any COM port,
many software appcatons do not work f the modem s on a COM port number hgher than 4. If
the SM56 nstas on COM5 (or hgher), you can force t to a ower COM port va the SM56 Contro
Pane appet.
2. Run modem dagnostc from the SM56 Contro Pane.
The SM56 software modem provdes an nformatve Contro Pane appcaton that reports:
Modem status: n use/not n use; dang; negotatng a connecton; actua connect rate (updated
n rea tme durng a connecton).
A button to access the on-ne User's Gude.
COM port seectons.
Country and anguage seectons.
Data/Fax/Speakerphone modems ony -- mcrophone and speaker gan seectons.
The SM56 Contro Pane program aso provdes access to two Wndows components:
COM port and IRO nformaton
A dagnostc utty that ssues varous ATI commands to the modem and dspays the responses:
software bud, modem type, and more.
To open the SM56 Contro Pane appcaton, seecton Start, Settngs, Contro Pane, and then
doube cck the SM56 Modem con. To access the dagnostcs opton from the Contro Pane
appet, cck Propertes; seect the Dagnostcs tab; seect the COM port correspondng to the
SM56 Modem from the st; and then cck More Info. If the drver s propery nstaed, wthn a few
seconds a daog box appears, wth responses to the ATI commands. Refer to the AT Commands
secton n the on-ne User's Gude for an expanaton of these commands and responses.
Verfyng SM56 Hardware Operaton
To verfy correct SM56 modem card hardware operaton (up to the soaton transformer), you can
use the foowng oca anaog oopback (LAL) test procedure.
1. Important: Remove the teephone ne connector from the modem card.
2. Seect Start.
3. Seect Programs-->Accessores-->HyperTermna.
4. Doube cck the Hypertrm.exe con.
5. Optonay, seect a connecton name and con.
6. In the Connect Usng wndow, seect Motoroa SM56...... modem. Cck OK.
7. Enter a number n the Phone Number box...any number snce we w not be dang t. Cck OK.
8.On the next screen seect Cance.
9. Enter AT and ht <Enter>.
The response OK shoud appear.
10. Enter ATS46 = 23 and ht <Enter>.
11. Enter AT&T1 and ht <Enter>. Wat a few seconds.
12. Type some etters at the keyboard. If the hardware s functonng correcty, the etters you
type appear on the HyperTermna dspay.
13. To ext ths test mode, type +++ n quck successon (note no carrage return) to escape to
command mode, then type ATH <Enter>.
9 Changng the Operatng System
The SM56 Modem software s the same for Wndows 9 and Wndows 98. If the modem s nstaed
on Wndows 95 and you upgrade to Wndows 98, the SM56 w contnue to functon as before. No
new drvers are requred.
However, f you change from Wndows 95 or Wndows 98 to Wndows NT you must get a new set
of drvers for that operatng system. The SM56 modem software for Wndows 9x w not work
under Wndows NT. Contact your drect modem vendor or PC supper for drvers, or vst ther Web
stes.
10 Usng the SM56 Modem
32-Bt Wndows 95/98 Appcatons
Because 32-bt Wndows 95/98 appcatons use TAPI for communcatng wth modems, usng the
SM56 s as easy as seectng the SM56 modem by name from the st of avaabe modems.
16-Bt Wndows 95/98 Appcatons
Because 16-bt appcatons cannot use the TAPI nterface, there s a bt more setup requred.
1. Seect Motoroa SM56 modem from the st of supported modems (f the SM56 modem s
not shown, seect Hayes Compatbe modem...see aso REVHIST.TXT for other seectons).
2. Congure the appcaton's COM port seecton. Use the COM port assgned to the SM56
modem, e.g. COM 2.
3. If the appcaton requres t, enter specc AT commands for the SM56 modem. Normay you
w not need to do ths. (For a fu st of AT commands supported by the SM56 refer to the SM56
on-ne User's Gude). Some of the more common AT commands are sted beow.
DOS-Based Appcatons and Games
Importnt: DOS box support s dsabed after the SM56 s nstaed. After nsta s compete, you
must enabe t va the Advanced tab n the SM56 Contro Pane appcaton (Start->Settngs-
>Contro Pane, then doube-cck the SM56 Modem con). Make sure the DOS box check box s
checked. If not, cck t to check t, ext the SM56 Contro Pane appcaton and restart the
computer. You must restart the computer to compete DOS box enabng.
The SM56 can be used by DOS appcatons ony through a Wndows 95/98 DOS box. Wn 9x DOS
box support s acheved by vrtuazng the standard I/O and IRO assgned to a COM port. Ths
means that the SM56 drvers capture and redrect a I/O to/from the standard I/O address for the
COM port to whch t assgned. In smper terms, you te the appcaton the COM port that the
SM56 modem s nstaed on, and then use a the standard I/O and IRO settngs. Standard I/O
addresses and IROs for COM Ports 1-4 are as foows:
COM Port IO Address IRO
1 3F8 4
2 2F8 3
3 3E8 4
4 2E8 3
To determne the SM56 COM port number, open the SM56 Contro Pane appcaton (Start-
>Settngs->Contro Pane and doube cck the SM56 Modem con), and seect the Dagnostcs tab.
The COM port number to whch the SM56 modem s assgned s sted here. Congure your
appcaton to use ths COM port. For exampe, f the SM56 modem has been assgned COM 2,
congure your appcaton to communcate through COM 2.
Some of the more common AT commands used by appcatons are:
Intazaton* AT&F
Hangup ATH0
Dang strng ATDT
Answer strng ATA
*Some games requre that the modem refran from performng error correcton and data
compresson. In these cases, use the ntazaton strng AT&F\N0.
For a fu st of AT commands supported by the SM56 pease refer to the on-ne User's Gude.
11 Un-nstang and Upgradng the SM56 Modem
SM56 Un-Insta Procedure
1. Open the Contro Pane.
2. Seect Add\Remove Programs.
3. In the daog box, seect Motoroa SM56 Modem Unnsta.
4. Seect Add/Remove.
5. When asked to cose the Contro Pane wndow do so to aow the SM56 Contro Pane appet to
be removed.
6. Shut down the computer.
7. Remove the SM56 hardware from the computer. (Note: If you do not remove the SM56 modem
board, the SM56 w be automatcay re-nstaed when Wndows 95/98 restarts.)
The SM56 modem software remans on the PC hard dsk for ater nstas wthout needng a
compete software nsta agan. Smpy nsta the modem card back n the PC (any vacant
sot)and the software w automatcay sef-nsta. Make sure to aways run the un-nsta utty
before removng the modem board from the PC.
SM56 Software Upgrade Procedure (Wndows 95/98)
Upgrade the SM56 modem to a newer verson as foows.
1. Obtan the atest software verson from your drect modem supper.
2. Run sm56set.exe and foow the Upgrade Wzard prompts. The upgrade utty retans a backup
of your prevous modem verson n a foder caed Program Fes\Motbak95. It aso retans the
current modem COM port and IRO resources so a communcaton appcatons w contnue to
functon correcty.
Recoverng From an Unsuccessfu Upgrade (Wndows 95/98)
If , after an SM56 upgrade, you have probems wth the new drver, you can restore your prevous
SM56 software nstaaton as foows. Perform a of the foowng steps.
1. Open the Contro Pane. Seect Add/Remove programs.
2. If SM56 Modem s n the st of nstaed programs, cck on SM56 Modem, then Cck
Add/Remove to run the un-nsta program.
3. Open the wndows\nf\other foder. Deete a Motoroa INF es that are sted there.
4. Open the Contro Pane and determne f the SM56 Modem Contro Pane con s there. If
so, cose the Contro Pane; open the wndows\system foder; and deete the mca.cp e.
5. Restart the computer.
6. Upon restart, re-nsta the SM56 modem from the backup drectory -- Program
Fes\Motbak95. Ths w rensta your prevous modem software.
SM56 Software Upgrade Procedure (Wndows NT 4.0)
1. Make a backup of your current modem software verson -- copy a the es n
\wndows\Motoroa\MotsetNT foder.
2. Un-nsta your current software -- run the SM56 Modem Unnsta from Add/Remove Programs
n the WndowsContro Pane.
3. Deete the Motoroa SM56 modem INF es from \Program Fes\Inf\Other
4. Restart the computer and perform a compete SM56 modem nsta (ncudng COM port) agan
usng the new drvers.
Recoverng From an Unsuccessfu Upgrade (Wndows NT 4.0)
2. Un-nsta your current software -- run the SM56 Modem Unnsta from Add/Remove Programs
n the Wndows Contro Pane.
3. Deete the Motoroa SM56 modem INF es from \Program Fes\Inf\Other.
4. Restart the computer and perform a compete SM56 modem nsta (ncudng COM port) agan,
ths tme usng your prevous software verson backup es (see Step 1 of NT 4.0 upgrade
procedure).
12 Troubeshootng
If there s a probem makng or recevng a ca or transmttng data, and your communcatons
appcaton does not expan the probem, check the foowng st of symptoms and tps.
The modem nstas at COM 5 (or hgher)
Some communcatons appcatons do not communcate wth a COM port hgher than COM4. If
the SM56 nstas on COM5 or hgher, force the modem to a ower COM port as foows.
1. Open the SM56 Contro Pane appcaton.
2. Seect the Advanced tab.
3. Cck on the rado button for the desred COM port. Note that unavaabe COM ports are
grayed out and not seectabe.
Wndows 95/98 DOS box appcatons do not work wth the modem
By defaut DOS box support s dsabed after nstang the SM56 modem. You must enabe t va
the Advanced tab n the SM56 Contro Pane appcaton (Start->Settngs->Contro Pane, then
doube-cck the SM56 Modem con). Make sure the DOS box check box s checked. If not, cck t
to check t, ext the SM56 Contro Pane appcaton and restart the computer. You must restart the
computer to compete DOS box enabng.
If the Enabe DOS box check box s aready checked (.e. enabed), and DOS box appcaton st
do not work, try:
1. Open the Contro Pane.
2. Doube cck the System con.
3. Expand the Modem branch.
4. Doube cck the Motoroa SM56 modem.
5. Seect the Modem tab. Make a note of the COM port number.
6. Seect the Resources tab. Make a note of the IRO number sted.
7. For DOS support to operate correcty, the SM56 modem cannot occupy the standard IRO for
the COM port number.
8. Uncheck the Use Automatc Resources check box.
Doube cck on the Interrupt Request abe and change the IRO to a dherent number that s not n
conct wth another devce. (If there s no free IRO: free one, or change other devce IRO eves
to free a non-standard IRO).
There s no da tone
1. Ensure that the teephone cabe s securey connected at both ends.
2. Unpug the teephone ne cabe from the computer, and connect t drecty to a teephone
from the wa outet. Check for a da tone. If there s none, the probem s n the teephone ne or
system. Ca the servce provder.
The modem cannot compete a connecton to another modem
1. Ensure that your modem s dang the correct number. Ensure that you've speced the
correct area code, f one s requred.
2. Determne whether the remote modem s correcty congured to communcate wth yours.
The modem does not answer ncomng cas
1. Ensure that the automatc answer parameter s set to one of the enabed optons, usng the
ATS0 command (ATS0=1 to answer after one rng, ATS0=2 to answer after two rngs, and so on).
2. Ensure that no other devces, such as fax or answerng machnes, are answerng cas before
the modem does.
The modem dsconnects whe transmsson s n progress
1. Ensure that the teephone cabe s securey connected at both ends.
2. Ensure that ca-watng s dsabed. In most areas, the command *70 or #70 dsabes ca-
watng. Check wth your teephone company for the correct key sequence. (Wth ca-watng, the
ncomng ca's cck sound may be dsruptng your ca.)
Data s not transmtted or receved for unusuay ong perods of tme

1. Re-da the ca. (The teephone ne connecton may be poor.)
2. Try another ISP number, the server coud be busy.
3. Ca your ISP and nd out f they are havng server probems or any suggestons why data
transmsson s ethargc.
The computer runs sower than usua
1. Cose any open appcatons that you are not usng.
You cannot enter tone seectons successfuy when cang tone-drven appcatons

1. When dang a remote system that requres you to enter seectons usng the teephone keys,
such as a voce-ma depot or bank-account nformaton provder, you can engthen the
duraton of the tones your modem sends, so that the remote system can detect them
better. To ad|ust DTMF tone ength, use the AT+VTDn command, where n speces the tone
duraton.
The modem does not respond to AT commands
1. Ensure that your communcatons software s congured to use the same COM port as the
modem's COM port.
2. Reset modem parameters to defaut optons by enterng AT&F; then re-enter custom optons.
3. SM56 buds after Bud 50 requre settng the S46 regster to 23 before AT&T1 w perform
the Loca Anaog Loopback (LAL) hardware test.
The modem responds to commands, but they do not appear on the screen

Ensure that the oca dspay echo opton s enabed by enterng ATE1.
You've nstaed a new perphera devce; now the modem does not work
1. In the Wndows desktop tray, seect Start.
2. Seect Hep. The Wndows Hep Topcs wndow appears.
3. Seect the Contents tab.
4. Seect If You Have a Hardware Conct.
5. A seres of troubeshootng actons appears. Foow the approprate sequence.
You hear feedback (nose) from the PC sound system (Data/Fax/Speakerphone modems)
1. Poston the speakers at east three feet (1 M) away from the mcrophone.
2. Ensure that the speakers are facng away from the mcrophone.
3. Turn down the speaker voume.
4. Speak nto the mcrophone at a dstance of at east 12 nches (30 cm) from your mouth.
Mnmze background nose.

5. If there s st feedback, turn oh the mcrophone boost, under the voume contro pane.
The modem connects; then meanngess characters appear
1. Open the Contro Pane. Doube cck the Modem con.
2. Seect the Motoroa SM56 modem
3. Cck on Propertes.
4. Seect Connecton.
5. Cck on Advanced.
6. Check the Use Error Contro-Requred to Connect box.
The modem cannot connect; the Error Contro opton s seected
The modem may be connectng at a rate hgher than approprate for the ne condtons.
1. Use the AT%B command to mt the SM56 maxmum connecton rate. (For a st of AT
commands, refer to the on-ne User's Gude.)
2. Lower the rate, usng AT commands, unt the probem s corrected. You can add AT commands
to do ths; refer to the next secton .
How to Add AT Commands
1. Open the Contro Pane.
2. Doube-cck the Modem con.
3. Seect the Motoroa SM56 modem.
4. Cck on Propertes.
5. Seect Connecton.
6. Cck on Advanced.
7. In the Extra Settngs box, add commands as needed. You do not need to enter the AT prex,
but t w not hurt f you do.
13 Reportng Probems and Contactng the Modem Supper
If you have a probem wth the modem, ensure that the probem and ts souton are not shown n
the Troubeshootng secton. If you cannot resove t through troubeshootng, send the foowng
nformaton n an ema to your drect modem supper or PC vendor, so that they w be better
abe to resove the probem.
Informaton about your computer:
Brand and mode
CPU type (Pentum, Pentum II, AMD, etc.) Specfy f MMX
CPU cock rate
Amount of Leve 2 cache memory
Operatng system and verson (Wndows 95 OSR revson eve, Wndows 98, etc.)
Informaton about your modem:
SM56 modem card verson; modcatons to your SM56 modem card
SM56 verson number (nd ths wth the ATI3 command; or wth the More Info button n the SM56
Contro Pane apppcaton)
Informaton about your setup:
The teephone number you are cang from
The teephone number you are cang to
If performng a ab test, a detaed descrpton of the equpment used
The remote modem nformaton
Informaton about the probem:
The actons and steps that you performed
A descrpton of what you saw; be specc
A descrpton of what you expected to see
14 Understandng Mcrosoft Wndows Logo Certcaton
Mcrosoft's WHOL (Wndows Hardware Ouaty Logo) s targeted at commercay marketed
desktop appcatons that run on the atest reeased versons of Wndows 95, Wndows 98, and
Wndows NT Workstaton. It s not ntended for cent/server or Wndows NT Server appcatons.
The goas of the ogo certcaton program are to mprove Wndows hardware and software
quaty, ncrease end-user satsfacton, and reduce support costs.
To receve the ogo, a product must show proof of compatbty wth Wndows 95/98 and NT.
These ncude makng sure that a devce:
Instas and regsters tsef propery wth the operatng system
Is reaby functona and stabe
Removes tsef (mnus ts core components) usng an automated unnstaer
Supports Unversa Namng Conventons (UNC) and Long Fe Names (LFN)
What does the ogo mean for a product such as the SM56 modem? It means that Motoroa and ts
OEMs, system ntegrators, and VARs can use the Wndows ogo on ther products and packagng,
and on advertsng, coatera, and marketng materas. Ths sgnas end users that the SM56
software modem s tested and fuy functona on Wndows 95/98 and Wndows NT; that t s
desgned to provde optmum usabty and compatbty; and that t takes advantage of the atest
technooges provded by these operatng systems. It makes users fee more comfortabe about
purchasng the product, and t assures them of more compete satsfacton whe usng t.
The Wndows ogo aso means that the quaed product gets ncuded on Mcrosoft's Wndows
Hardware Compatbty Lst (HCL) under "Logo," renforcng to customers and end-users ake that
t meets Mcrosoft's strct requrements and operates propery wth Wndows operatng systems.
15 An Overvew of the V.90 Protoco
In February 1998, the Internatona Teecommuncatons Unon (ITU) formuated the V.90 ndustry-
standard protoco for 56K modems. Before the adopton of the V.90 standard, 56K modems
comped wth one of two pre-standard mpementatons: K56ex or X2 technoogy. Unfortunatey
for ISPs and end-users, these technooges were not compatbe. ISPs had to worry about whch
standard to empoy. End users had to be sure to purchase modems compatbe wth ther ISP's
equpment.
Upgradng Motoroa's SM56 K56ex modems to V.90 s a software-ony upgrade. There s no
change to the ne nterface hardware. Ths makes t easy for pre-V.90 users to upgrade ther
system to V.90 compance.
Note: sometmes V.90 s referred to as V.PCM. PCM s an acronym for Puse Code Moduaton. Wth
V.90, hgh-speed downstream (from Internet to persona computer) data transmsson s
accompshed usng PCM technques. Before the ITU formuated ts standard V.90 protoco, the
ndustry typcay referred to t as V.PCM. Ths name s fadng from use.
V.90 technoogy aows users to connect to the Internet at rates up to twce as fast as those of
V.34 (33.6Kbps) modems. The maxmum receve (downstream) rate s 56Kbps, whe the return
path (upstream) connects at V.34 rates up to 33.6 Kbps. Ths s perfect for Internet connectons,
where most data s transferred downstream.
The SM56 begns connectons by attemptng a V.90 connecton to the headend. If the headend s
not V.90, the SM56 automatcay swtches to K56ex mode. If K56ex mode fas (when, for
exampe, the headend uses X2 technoogy, or there s a nosy phone ne condton), the SM56
drops to V.34 rates. Ths auto-mode swtchng mechansm ensures maxmum compatbty wth
a remote headends.
On the Web you can vst www.v90.com for a weath of nformaton on V.90 technoogy, ncudng:
A st of ISPs that support V.90
The atest news on V.90
Whte papers on the V.90 standard
Technoogy descrptons
Frequenty asked questons (FAOs)
Appendx A: SM56 Speccatons
Compatbty wth Wndows 95/98 and Wndows NT 4.0/5.0 communcaton appcatons
Compatbty wth communcaton appcatons that run n an Wndows 95/98 DOS box.
An powerfu nstaaton engne.
Pug and Pay operaton
Support for varous data moduaton modes:
- V.90 connecton rates f the headend s a true V.90 ocaton. V.90 downstream rates to 56Kbps.
Upstream rates to 33.6Kbps (V.34).
- Faback to K56ex mode f the headend s K56ex, not V.90. K56ex downstream rates to
56Kbps. Upstream rates to 33.6Kbps(V.34).
- Connecton at V.34 rates (33.6 Kbps) f the headend s not V.90 or K56ex.
- V.32bs, V.32, V.22bs, V.23, V.22/B212, V.21, Be 103.
Error correcton - V.42, LAPM, MNP2-4.
Data compresson - V.42bs, MNP5.
Fax modes supported - V.17, V.27ter, V.29.
Data, fax, and teephone answerng machne (TAM) support on Data/Fax/TAM and
Data/Fax/Speakerphone modems.
Fu voce support on Data/Fax/Speakerphone modems, ncudng fu-dupex speaker phone wth
acoustc and ne echo canceaton.
Answerng machne capabty wth PCM and IMA ADPCM audo formats -- Data/Fax/TAM and
Data/Fax/Speakerphone modems.
Caer ID (USA and Canada) -- not avaabe on Data/Fax modems.
Dstnctve Rng (USA and Canada) -- not avaabe on Data/Fax modems.
Puse and tone dang and ca progress montorng.
Adaptve rate re-negotaton (up and down) durng a connecton to compensate for ne dynamcs.
Auto da and answer.
Informatve Contro Pane appet that ncudes mcrophone and speaker gan seecton sders
(Data/Fax/Speakerphone modems ony, COM port seecton buttons, country and anguage
seectons, and rea tme modem status reportng (dang, negotatng, connect rate, etc.).
On-ne user's gude accessbe through the Contro Pane appet, whch ncudes a st of
supported AT commands.
Appendx B: Software Lcense Agreement
THE FOLLOWING AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU (EITHER AN INDIVIDUAL OR
ENTITY), AND MOTOROLA, INC. (FOR ITSELF AND ITS LICENSORS). THE RIGHT TO USE THIS
SOFTWARE IS BASED ON THE CONDITION THAT YOU AGREE TO THE FOLLOWING LICENSE. USING
THIS PRODUCT CONSTITUTES ACCEPTANCE OF THE TERMS AND CONDITIONS SET FORTH IN THIS
AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, THEN DO NOT USE THE
SOFTWARE
The encosed computer program(s), SM56 Software Modem ("Software") s censed, not sod, to
you by Motoroa, Inc. ("Motoroa") for use ony under the terms of ths Lcense, and Motoroa
reserves any rghts not expressy granted to you. Motoroa and ts censors retan ownershp of
the Software tsef and ts accompanyng wrtten materas, whch are protected by the copyrght
aws of your country and nternatona treaty provsons.
1. Lcense. Ths Lcense aows you to use one copy of the Software wth the Beta Kt (Inte
PIIX Bus Master IDE Drver for Wndows NT) supped from Inte. To "use" the Software means that
the Software s ether oaded n the temporary memory (e.g., RAM) of a computer or nstaed on
the permanent memory of a computer (e.g., hard dsk). Lcensee hereby acknowedges that the
censes granted under ths Agreement may be suspended n some cases f Lcensee assert an
Essenta patent for an ITU or pror CITT anaog modem standard aganst Motoroa or a thrd party.
The use of the Software s restrcted to persona, non-commerca testng of the Software. Any
other use s expressy prohbted.
2. Restrctons. The Software contans trade secrets n a human or machne percevabe form
and, to protect them, you may not REVERSE ENGINEER, DECOMPILE, DISASSEMBLE OR
OTHERWISE REDUCE THE SOFTWARE TO ANY HUMAN OR MACHINE PERCEIVABLE FORM. YOU MAY
NOT MODIFY, ADAPT, TRANSLATE, RENT, LEASE, LOAN OR CREATE DERIVATIVE WORKS BASED
UPON THE SOFTWARE OR ANY PART THEREOF.
3. Termnaton. Ths Lcense s ehectve unt termnated. Ths Lcense w termnate
mmedatey wthout notce form Motoroa or |udca resouton f you fa to compy wth any
provson of ths Lcense. Motoroa can termnate ths cense at w upon proper notce to you. In
any event ths Lcense w termnate 6 months from the date you receved ths Software. Upon
such termnaton you must destroy the Software, a accompanyng wrtten materas and a
copes thereof, and Sectons 5, 6, 7 and 8 w survve any termnaton.
4. Export Law Assurances. You agree that nether the Software nor any drect product thereof
s beng or w be shpped, transferred or re-exported, drecty or ndrecty, nto any country
prohbted by the Unted States Export Admnstraton Act and the reguatons thereunder or w
be used for any purpose prohbted by the Act.
5. Warranty. The Software and wrtten materas are provded "AS IS" and wthout warranty of
any knd. Motoroa's entre abty and your soe and excusve remedy for any breach of the
foregong mted warranty w be, at Motoroa's opton, repacement of the dsk(s) or refund the
amount pad for ths Software Lcense.
NO OTHER WARRANTY IS PROVIDED BY MOTOROLA, AND MOTOROLA AND ITS LICENSORS
EXPRESSLY DISCLAIM ALL OTHER WARRANTIES, EITHER EXPRESS OF IMPLIED, INCLUDING BUT NOT
LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT. MOTOROLA DOES NOT WARRANT THAT THE OPERATION OF
THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE
WILL BE CORRECTED. NO ORAL OR WRITTEN REPRESENTATIONS MADE BY MOTOROLA OR AN
AGENT THEREOF SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS
WARRANTY. BECAUSE SOME |URISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
IMPLIED WARRANTIES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
6. Lmtaton of Remedes and Damages. Regardess of whether any remedy set forth heren
fas of ts essenta purpose, n no event sha Motoroa or any of the censors, drectors, omcers,
empoyees or amates of the foregong be abe to you for any consequenta, ncdenta, ndrect,
speca or smar damages whatsoever (ncudng, wthout mtaton, damages for oss of
busness prots, busness nterrupton, oss of busness nformaton and the ke), whether
foreseeabe or unforeseeabe, arsng out of the use or nabty to use the Software or
accompanyng wrtten materas, regardess of the bass of the cam and even f Motoroa or a
Motoroa representatve has been advsed of the possbty of such damage. Motoroa's abty
to you for drect damages for any cause whatsoever, and regardess of the bass of the form of
the acton, w be mted to the prce pad for the Software that caused the damages. THIS
LIMITATION WILL NOT APPLY IN CASE OF PERSONAL IN|URY ONLY WHERE AND TO THE EXTENT
THAT APPLICABLE LAW REOUIRES SUCH LIABILITY WITHOUT THIS LIMITATION. BECAUSE SOME
|URISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEOUENTIAL
OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
7. Compete Agreement. Ths Lcense consttutes the entre agreement between the partes
wth respect to the use of the Software and reated documentaton, and supersedes a pror or
contemporaneous understandngs or agreements, wrtten or ora, regardng such matter. No
amendment to or modcaton of ths Lcense w be bndng uness n wrtng and sgned by a
duy authorzed representatve of Motoroa.
______________
Readme 02/08/99
|Howey