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FCE WRITING TASK

Nov 2011

A TABLE OF VERBS, NOUNS AND ADJECTIVES


verb
plan
reserve
request
satisfy
welcome
disturb
refund
value
offer
use
expect
approve
apologise
regret
interest
minimise(reduce)

noun
plan(s)
reservation(s)
request(s)
satisfaction NO PL
welcome
disturbance(s)
refund(s)
value(s)1
offer(s) &
on (special) offer
use(s) & in use2
expectation(s)
approval(s)
apology/ apologies
regret(s)
interest(s)
minimum (reduction)

adjective
(un)planned
reserved
requested
satisfactory / satisfied
welcoming
disturbing
(non)refundable
valued
useful
expectant/ (un)expected
approving
apologetic
regrettable
interested/ interesting
minimal

EXAMPLE TASK
You are the manager of Manor Hotel. You are personally writing to some valued (and
rich!) customers, who have booked a suite, in your exclusive hotel. Use formal and
polite language in your letter. Use the words in the table to help you, but not all word
parts will be that useful for the letter.

They need to be informed of the following:


Reservations: number of rooms and dates (They requested a sea view if possible.)
Dinner reservations every night at their usual table, which has a sea view. except for
the last night.
They were disturbed last time and you have been told to apologise for that. There is,
however, a wedding party on their first night - there is nothing you can do about
this!!
Also inform them of any special events or activities (sports /excursions) available
during their stay.

[1]mass noun: Your custom is of great value to us. [2] I admire her values.
You are welcome to make full use of the pools.
/ The tennis court is now in use. ( if it wasnt before)
2

MY EXAMPLE
Important bits are in bold.
Manor Hotel
Summer Road,
Guildford,
Surrey
GU21 9YU
Mr and Mrs Brown
The Avenue,
Chobham
GU24 8TY

your address
their address

Dear Mr and Mrs Brown,


I received your letter of complaint, concerning3 your last stay with us at Manor Hotel.
Firstly, let me say how deeply sorry I am that your stay was not as enjoyable as it
could have been4. Please accept a refund of 50% of your total bill, which I have
enclosed. We greatly value your custom at Manor Hotel and we were upset to hear
about your unsatisfactory experience with us.
On another note, I would like to confirm your booking for 1st March 10th March,
details of which are enclosed. I regret to inform you, however, that on the first night
of your stay there will be a wedding party; and we would like to warn you to expect
some disturbance. We will ensure that this is minimal, so that your stay is as
enjoyable as possible.
As requested, you will be staying in the premier suite with a sea view, and your
usual table in the restaurant will be reserved for every night of your stay at 7pm,
except the last (10th March).
For Mr. Brown, there will be a golf tournament for guests taking place. I have taken
the liberty of reserving a place in case you wish to take part in this. For Mrs Brown,
we would like to offer a day of complimentary5 spa treats. In addition to this, we are
now offering a range of alternative therapies from qualified and experienced staff.
These include aromatherapy and acupuncture. See further details regarding this on
our website.
We look forward to welcoming you on 1st March.
Yours faithfully,
Miss Sarah Smith, Manager of Manor Hotel

remember and use in the FCE


could have been - possibility it the past PLEASE NOTE AND USE IN THE FCE
compare: I could help you. (present- possibility)
I could swim by the time I was 8. (ability in the past)
5
free
4

YOUR TASK: Write a website page, which advertises Manor Hotel. (250 words)
Use positive words.
Where is it located? What is in the local area to see and do? What kind of rooms
does it offer?
Include:
The golf tournament
Golf lessons (not included)
Complimentary spa treats (for those staying 1 week or more)
Alternative therapies
Tennis court and lessons (lessons are extra)
Swimming pool (classes are extra)
Hairdressers (extra cost)
Games room pool table; table tennis (included)
Live entertainment (shows, musicians, singers, comedy, dancing) all included
Crche and babysitting (included)
One night of the week (Monday?) all drinks are half price all day
Information:
Restaurant book early to avoid disappointment
Any excursions/activities you can think of

The table of words below may help you:


Verb
Luxuriate (=enjoy the
luxury)
relax
work out (in a gym)
get fitter
-

Noun
luxury

adjective
luxurious
splendid
relaxing / relaxed
fit
indoor / outdoor
(activities)

take part in / participate


(in) /try/give it a go

splendour(s)6
relaxation
workout(s)
fitness
indoors / outdoors
(activities)
trial(s) eg We are
offering a free trial with a
personal trainer.
participation; participants
(for the golf tournament)

win

winner

(successful)

try
try out

Again one is a mass noun the splendour of the hotel .(mass noun) /
Enjoy the splendours of a walk by the river.

(trying = hard work eg. Their


behaviour was trying.)