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Question Paper
Managerial Effectiveness – II (MB122) : October 2007
• Answer all questions.
• Each question carries one mark.

1. Which of the following is/are not true while attempting to persuade charismatics?
I. The persuader should attempt to match the excitement of a charismatic.
II. Charismatics have long attention spans.
III. Charismatics take suggestions from high-profile executives.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (I) and (III) above
(e) Both (II) and (III) above.
2. Work-related stress refers to the working environment and policies of the organization. Which of the
following types of stress, occurs due to lack of resources at the work place?
(a) Resource stress
(b) Place stress
(c) Employee stress
(d) Organizational stress
(e) Job stress.
3. A manager asked his subordinate if he needed anyone to assist him in his work. But in his mind, the
manager thought, ‘Lazy fellow, he cannot finish his work on time.’ This depicts which type of
transaction?
(a) Complementary transaction
(b) Crossed transaction
(c) Supplementary transaction
(d) Ulterior transaction
(e) Inferior transaction.
4. Kim Sui an ambassador from China , visited his Pakistani counterpart for a summit. Media people were
waiting to photograph them together. Both the counterparts started shaking hands. While the Pakistani
counterpart was expressing his happiness, Kim Sui was not feeling comfortable. Which of the following
could be the reason for Kim Sui’s feelings?
(a) China and Pakistan have a border problem
(b) Kim Sui was not interested in building any diplomatic relations with Pakistan
(c) Pakistani counterpart has insulted Kim Sui
(d) Chinese find shaking hands highly uncomfortable
(e) Chinese do not like Pakistanis.
5. Zenny technologies wanted to bring about changes in their organization structure, in line with their
expansion overseas. They drew a plan of action which could bring about change successfully. This
process requires suitable management processes and a supportive corporate environment with
compatible organizational structure. Which of the following needs to be kept in mind for bringing about
effective change?
I. Organizations are unique, and so are the working systems in them.
II. Change has to be driven, both bottom-up, and top-down.
III. Change can involve both rational and non-rational situations.
IV. Outside consultants have a better idea of the direction of change than the managers.
(a) Only (I) above
(b) Only (IV) above
(c) Both (I) and (IV) above
(d) Both (II) and (III)above
(e) (I), (II) and (III) above.
6. In Chinese culture, symbolism is important, with colors and numbers having special meanings. What
does black represent in China?

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(a) Friendship
(b) Rivalry
(c) Purity
(d) Death or funeral
(e) Birth.
7. People are ready to take risks and offer low emotional resistance in societies with
(a) High power distance
(b) Low power distance
(c) High degree of uncertainty avoidance
(d) Low degree of uncertainty avoidance
(e) Demographic shifts.
8. Meditation is one of the most effective techniques in reducing and avoiding stress. Regular meditation
helps in stress reduction. Which of the following is false about the benefits of meditation?
(a) Meditation enables one to control the thought process
(b) Meditation enables one to take effective decisions
(c) Meditation helps in physical and mental relaxation
(d) Meditation can help people think uniquely about any situation
(e) Meditation improves concentration.
9. Which of the following is not a cultural dimension?
(a) Power distance
(b) Masculinity Vs Femininity
(c) Demographic barriers
(d) Uncertainty avoidance
(e) Individualism Vs collectivism.
10. “The way a person sits or stands when interpreted along with non-verbal behavior, may lead to
confusion in inter cultural settings”. This is called as
(a) Body language
(b) Appearance
(c) Gesture
(d) Posture
(e) Symbolism.
11. Guided visualization is a graphical technique that helps a group to develop a common viewpoint. Which
of the following is not a step in guided visualization?
(a) Initially the problem or situation is described to the group
(b) Each of the participants or group members is required to express his/her ideas in images by
drawing them on a paper
(c) Each of the participants or group members is required to express images shown to him/her
further by using text messages
(d) The participants should not speak to each other while drawing
(e) After the drawing, each of the participants should explain the images to the group which often
stimulates new ideas in the group.
12. Which of the following is/are true regarding Kaizen?
I. It is a Japanese term used to describe minor changes and innovations in operations to bring about
an improvement in the process.
II It is a culture and a form of management which focuses on creativity and innovation in the
organization.
III. The management supports the kaizen culture by setting up quality circles, starting suggestion
schemes etc.
IV. In this the management encourages creative ideas from both, employees of the organization and
outsiders.
(a) Only (I) above
(b) Both (I) and (II) above
(c) Both (I) and (III) above
(d) (I), (II) and (III) above
(e) All (I), (II), (III) and (IV) above.
13. Six thinking hats, a technique invented by Dr Edward de Bono, represents six modes and directions of
thinking. Which of the following hats, involves in collection of the necessary information, which should
be neutral without any interpretation and analysis?

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(a) Yellow hat

(b) Black hat
(c) White hat
(d) Blue hat
(e) Red hat.
14. Creative idea development process has different stages. Which of the following comes under the
exploration stage of creativity?
(a) Collection of all available information about a problem including contradicting and challenging
information
(b) Searching for a variety of tools, techniques, and methods that might help in out-of-box thinking
(c) Analysis of accumulated ideas and information where the managers screen all ideas, analyze
them, and discuss them with colleagues
(d) Deciding how to put an idea into practice
(e) Modifying the idea to meet the requirements.
15. Mr. Zine the marketing manager was given the responsibility to increase the market share of his
company. Therefore, in the process of effective decision making, firstly he clearly defined the problem
i.e., to increase the market share and identified the problem sources areas. Secondly, he gathered only
primary data and identified the available alternatives. Thirdly, he analyzed the best alternatives and
selected the best possible one. Fourthly, he put the decision into action. Finally, obtaining the feedback
and preparation of report was entrusted to a consultancy. But the report was not collected immediately
after receiving feedback from the market. After collecting the report it was found that they were not able
to capture the desired market share. In which stage did the process go wrong?
(a) First stage
(b) Second stage
(c) Third stage
(d) Fourth stage
(e) Fifth stage.
16. Some managers may try to hide their weaknesses from others, but this may prove detrimental to the
interests of the organization. Whatever is the weakness, which of the following is the first step in
overcoming it?
(a) Postponing the works because of weakness
(b) Having an awareness of weakness
(c) Changing the attitudes
(d) Imitating others
(e) Communicating with others.
17. There are strategies to avoid stress as well as to fight it. People should be proactive rather than reactive
to avoid stress. Which of the following is/are the different techniques to avoid stress?
I. Meditation.
II. Yoga.
III. Exercise.
IV. Holistic therapies.
(a) Only(I) above
(b) Both (I) and (II) above
(c) (I), (II) and (III) above
(d) (I), (II) and (IV) above
(e) All (I), (II), (III) and (IV) above.
18. Which of the following statements is/are true about a perfectionist?
I. When a person takes more responsibility than he can handle is called a perfectionist.
II. A perfectionist takes more than the allotted time to complete work because he/she is obsessed
with producing quality work.
III. A perfectionist takes too much time to perform even minor activities (like replying to a mail).
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
19. Ms. Swati working with the accounts department of a multinational company is planning to go on a
weeks leave. But her superior asked her to complete current month’s financial statements before
leaving. Therefore, she delegated the work to her subordinates depending upon the kind of work each

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subordinate can handle and provided detailed description of the work to be done. What are the factors
considered in this process of delegating work?
I. Type of work.
II. Details.
III. Lateral delegation.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and(II) above
(d) Both (II) and (III)above
(e) All (I), (II) and (III) above.
20. The personality of an individual plays a vital role in stress management. Every individual can be
categorized into Type A and Type B personalities. Which of the following statements is/are true
regarding the Type B personality?
I. People usually do not sense the urgency of time.
II. People usually do not care to prove their achievements.
III. People are less likely to be under stress.
IV People with this personality do have the ability to use leisure time effectively.
(a) Only (I) above
(b) Both (I) and (II) above
(c) (I), (II) and (III) above
(d) (I), (II) and (IV) above
(e) All (I), (II), (III) and (IV) above.
21. The relationship with subordinates poses additional challenges for the leaders. Which of the following is
not the type of subordinates who have certain amount of power in relation to the leader?
(a) Subordinates who have unique or exclusive information or knowledge
(b) Subordinates who have skills, which are easy to replace
(c) Subordinates whose jobs are crucial and have a high impact on the performance of the boss
(d) Subordinates who maintain good relationships with their leaders
(e) Subordinates whose jobs are related to other important jobs in the organization.
22. Rajan, a 58 year old person working in a government company, is going to retire this year. But he still
got many undischarged responsibilities like clearing many debts, taking care of his children’s education
etc. Due to these responsibilities, he is thinking of searching for another job in a private company even
after his retirement. What is the kind of stress that Rajan is facing now?
(a) Society related stress
(b) Health related stress
(c) Organizational stress
(d) Family stress
(e) Job stress.
23. An effective leader identifies the source of all lateral relationships to handle responsibilities effectively.
Which of the following is not true with regard to lateral relationships?
(a) They are often subtle and invisible
(b) There are no well-defined ways to understand interdependencies among people beyond the chain
of command
(c) There are job descriptions to clarify lateral relationships
(d) They are highly fluid
(e) They change far quicker than relationships that exist as part of the chain of command.
24. Mrs. Leena has recently joined as HR manger in a multinational company. The company’s workforce
comprises of employees from diverse cultural backgrounds. Firstly, she has carefully analyzed the
cultural diversity in the organization and gained awareness about high context cultures. This helped her
in preparing HR policies for the organization. Which of the following describes the level in which she is
as per beamer’s model of learning cultural fluency?
(a) Acknowledging cultural diversity
(b) Organizing information according to stereotypes
(c) Asking questions to challenge stereotypes
(d) Analyzing communication episodes
(e) Generating fluent messages from other cultures.
25. Ethics has gained prominence in business as every manager faces ethical dilemmas at work. Business
ethics refers to

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(a) Organizational objectives

(b) Profitability of the company
(c) Doing things legally
(d) Corporate behavior
(e) Truth and justice.
26. The concept of ego states help people identify their own selves and how they relate to people with
whom they interact. Which of the following statements is/are the function(s) of the adult ego state?
I. The adult ego state constantly verifies the recordings of parent data.
II. The adult ego state updates the data recorded in the child ego state.
III. The adult ego state updates the data recorded in the parent ego state.
(a) Only (I) above
(b) Only (III) above
(c) Both (I) and (II) above
(d) Both (I) and (III) above
(e) Both (II) and (III) above.
27. Which of the following is not a constituent of emotion ‘love’?
(a) Sensual pleasure
(b) Admiration
(c) Approval
(d) Loyalty
(e) Obsession.
28. Mona Ltd, to increase the productivity, is in the process of giving some benefits to motivate its
employees at different levels. To start with, the company is offering its shares at discount rates and
special privilege club membership to some of its employees. Which level of employees is Mona Ltd
trying to motivate?
(a) Executive team
(b) Middle level managers
(c) Frontline staff
(d) Other staff
(e) Lady executives.
29. Managers, in an attempt to carryout the activities of the organization in an effective manner, prepare
long-term, short term and daily plans. The manager of DLF Ltd. intends to prepare a to-do list as a part
of preparing which of the following?
(a) Long-term plan
(b) Short-term plan
(c) Daily plan
(d) Intermittent goals
(e) Weekly plan.
30. Speck Ltd. plans to launch body and beauty care products. The company did a thorough market survey
and also undertook test marketing to find out acceptability among customers. Inspite of that, the
products failed to click in the market after their launch. The management is facing an unplanned crisis.
Which of the following is the cause for the above crisis?
(a) Natural disaster
(b) Industrial accidents
(c) Faulty management
(d) Product failure
(e) Public perception.
31. There are many popular techniques for enhancing creativity in a manager. Which of the following
techniques encourages thinking in contrast to traditional or conventional arguments?
(a) Brainstorming
(b) Delphi technique
(c) Mind mapping
(d) Six thinking hats
(e) Morphological analysis.
32. An organization is facing a challenge to increase sales in the next year by 20%. Which of the following
creativity enhancing techniques is best suited for this situation?
(a) Attributes listing technique
(b) Brainstorming

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(c) Checklist technique

(d) Delphi technique
(e) Exnovation technique.
33. Effective time management depends on setting goals and objectives according to long-term and short-
term plans. Which of the following statements is/are true with regard to setting goals and objectives?
I. It is ideal to have separate goals for long and short-term plans.
II. It is vital to allow time for a deviation or an unforeseen situation.
III. Anticipating and making time for unforseen situations increases the possibility of confusion
occurring.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
34. When a person involved in a conversation, addresses an ego state of the other person which is different
from that state at that time, the transaction that usually occurs is known as
(a) Complementary transaction
(b) Crossed transaction
(c) Supplementary transaction
(d) Ulterior transaction
(e) Inferior transaction.
35. Which of the following is a physical and physiological reaction to the changing technological
environment?
(a) E-stress
(b) Health related stress
(c) Organizational stress
(d) Job stress
(e) Time stress.
36. Which of the following is not true regarding culture, according to Geert Hofstede?
(a) Every business function, from production to human resource management, is influenced by
culture
(b) The culture of a particular country influences the designing and marketing of products and
services
(c) People select products by design, style and color that are culturally acceptable to them
(d) Cultural adaptability of a firm will not have any impact on the success of the organization in
foreign markets
(e) To be successful in foreign markets, managers should understand cultural differences.
37. You can help to develop creativity in the workplace if you are able to generate a mood in the
organization which is favorable for developing creativity. To achieve this, you should have which of the
following required skills at the workplace?
(a) The ability to identify emotions
(b) The ability to use emotions
(c) The ability to be self-motivated
(d) The ability to understand emotions
(e) The ability to manage emotions.
38. Societies with low social inequalities among individuals in terms of income and power are examples of
(a) High power distance
(b) Low power distance
(c) High degree of uncertainty avoidance
(d) Low degree of uncertainty avoidance
(e) Demographic shifts.
39. The assistant manager of Loland and Co. has adequate knowledge that can be used to solve critical
situations. However, in some situations he was finding it difficult to exhibit his knowledge. This is
creating problems for him in interpersonal communications. Which of the following areas is he lacking
in?
(a) Ability to get along with others
(b) Ability to share knowledge with others
(c) Readiness to resolve conflict in time

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(d) Ability to use his knowledge for the situations

(e) Readiness to regulate knowledge flow.
40. Provance Ltd. got an international project to provide security solutions to a banking firm but they had
only 2 months time to do the work. The team, to whom the goals, priority list of activities and scheduled
time plan were given, felt that it is too short a span of time to complete the project. Hence, the
organization promised a bonus of short vacation for the team. The team has now successfully completed
the project. Which of the following factors contributed to the successful completion of the project?
(a) Time factor
(b) Setting objectives
(c) Rewards
(d) Grouping of tasks
(e) Prioritize activities.
41. Which of the following is true with regard to guidelines of preparation stage in developing emotional
intelligence in an organization?
(a) All the necessary competencies that need to be developed should be identified
(b) One should use experimental methods to make training effective
(c) Employees should be encouraged to use learned skills to improve performance
(d) It is essential to identify the programs that need to be improved and retain those that are effective
(e) The skills learned during training are applied in actual job situations.
42. Scheduling tasks and activities successfully, is an important strategy for effective time management. It
is therefore important for mangers to balance their schedules and time. Which of the following
statements is/are true in this regard?
I. Regular review of a schedule, helps managers to identify the progress made and the time lags that
need to be covered.
II. They should have day-to-day milestones in a schedule to keep track of the work.
III. Keeping track of the work on a daily basis, allows managers to set aside some time for
uncertainty.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (II) above
(e) All (I), (II) and (III) above.
43. When a manager is communicating with a subordinate, the subordinate may give the impression that
he/she has fully understood what is being said even if that is not actually the case. In such case, which
of the following steps should the manager follow?
(a) Should do something unpleasant to the employee
(b) Should ask the person to explain what has been said
(c) Should damage the person’s image
(d) Should ask the person to listen
(e) Should enquire whether the person understood.
44. Developing leadership skills is a continuous process, which needs to be sharpened throughout a
person’s career. Which of the following is the first step in a leadership development plan?
(a) Leadership plan
(b) Dedication
(c) Leadership audit
(d) Leadership evaluation
(e) Leadership performance.
45. Assertiveness can be defined as the ability to state your point clearly without being aggressive.
Assertiveness is essential for a manager to work effectively in an organization. It helps a person to cope
effectively with which of the following?
I. Easy people.
II. Uneasy people.
III. Easy situations.
IV. Uneasy situations.
(a) Only (I) above
(b) Only (III) above
(c) Both (I) and (III) above
(d) Both (II) and (IV) above

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(e) (I), (III) and (IV) above.

46. Once the time-wasters are identified, managers need to plan their time to realize their goals. Which of
the following statements is/are true about planning time and resources?
I. Planning involves preparing an action plan and selecting the course of action that would minimize
wastage of time.
II. Planning is vital for effective time management.
III. Managers need to plan these resources keeping in mind goals and objectives without giving much
thought to time constraints.
(a) Only (I) above
(b) Both (I) and (II) above
(c) Both (I) and (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
47. Which of the following is/are true regarding effective managers?
I. They become role models for subordinates.
II. They play a vital role in improving the overall effectiveness of the organization.
III. Managerial effectiveness is an inherent quality of executives.
IV. Managers can be trained to be effective.
(a) Only (I) above
(b) Both (I) and (II) above
(c) (I), (II) and (III) above
(d) (I), (II) and (IV) above
(e) All (I), (II), (III) and (IV) above.
48. Creativity in managers is the capability to discover new ways of handling problem situations. It depends
on the mental components of the individual. In this regard, pick out the false statements among the
following regarding various components of creativity.
I. The ability to generate a large number of relevant ideas continuously with reference to a particular
problem or situation is called the fluency component.
II. The ability to face challenges thrown by complex situations, to enjoy efforts to analyze and
resolve them is called the flexibility component.
III. The ability to produce unusual, novel answers to questions and interpretations of situations is
called originality.
IV. The ability to view an aspect from different perspectives, to change approaches to problem solving
is called the orientation component.
(a) Both (I) and (II) above
(b) Both (I) and (III) above
(c) Both (II) and (IV) above
(d) Both (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
49. To achieve a stress free mind, a person has to close his/her eyes and think about an object continuously
for at least five to ten minutes. Which of the following is not a technique for meditation?
(a) Choose a serene place where you are calm and comfortable
(b) Play loud and rocking music
(c) Inform people that you do not want to be disturbed
(d) Close your eyes and start taking deep and long breaths
(e) Allow your breath to go to your stomach.
50. Which of the creativity techniques, involves enhancing clarity of thinking and generating creative ideas
by removing the fear that obstructs the thought process?
(a) Fusion techniques
(b) Extremization techniques
(c) Techniques for breaking stereotypes responses
(d) Unblocking techniques
(e) Demolition techniques.
51. While trying to use the approaches - collaborating, competing, or compromising, the way people
conduct themselves is very important. While describing the issues at hand with respect to these
approaches, it is therefore important to be
I. Specific.
II. Objective.

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III. Emotional.
IV. Non-emotional.
(a) Both (I) and (II) above
(b) Both (II) and (III) above
(c) Both (III) and (IV) above
(d) (I), (II) and (IV) above
(e) (II), (III) and (IV) above.
52. The word emotion comes from the Latin word ‘motere’ which means to move. This denotes that all
emotions induce a desire to
(a) Act
(b) Move
(c) Force
(d) Learn
(e) Guide.
53. Mr. Lyle a manager in administration department had to conduct an urgent meeting for all the regional
heads for the quarterly review meeting. Which of the following would not be a part of his contribution
at meetings?
(a) Date and time of meeting
(b) Venue of meeting
(c) Agenda of meeting
(d) Suggested measures to achieve the target
(e) Minutes of the previous meeting.
54. Which of the following is not true regarding frontline staff?
(a) Organizations believe that the frontline people are dispensable
(b) They are unskilled and are paid low wages
(c) They have opportunities for career advancement
(d) They do repetitive work that is monotonous
(e) They play an important role in determining the firm’s profits and the quality of customer’s
experience.
55. Different colors are interpreted in different ways in different cultures. What does pink represent in
China?
(a) Coldness
(b) Happiness
(c) Death or funeral
(d) Rivalry
(e) Sadness.
56. The behavior of others can be observed and interpreted during the process of interaction. If a manager
knows the personality characteristics of each employee well, he/she will be in a better position to do
which of the following?
(a) Understand the compensation to be paid for the posts
(b) Understand the personal issues of the employee
(c) Understand the extent of jobs to be assigned
(d) Understand the behaviors of the employees
(e) Understand the essential qualities of the jobs to be performed.
57. A manager when commits a mistake in dealing with people, must not continue to do the same mistake.
If the manager is not continuing any mistake which he has previously committed, will be good at
interpersonal skills. Which of the following essential qualities of interpersonal skills is this?
(a) Ability to mismatch mistakes
(b) Ability to continue mistakes
(c) Ability to reorganize mistakes
(d) Ability to learn from mistakes
(e) Ability to conform things about mistakes.
58. Which of the following statements are true with regard to the guidelines of an application stage, for
developing emotional intelligence in an organization?
I. Organizational culture should be set to foster and support learning.
II. Employees should be encouraged to use the skills to improve performance.
III. Continuous feedback should be provided during this program.
IV. In this stage, it is essential to identify the programs that need to be improved and retain those

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that are effective.

(a) Both (I) and (II) above
(b) Both (I) and (III) above
(c) Both (II) and (III) above
(d) Both (III) and(IV) above
(e) All (I), (II), (III) and (IV) above.
59. Gama Ltd. has set a goal to increase its market share by 10% this fiscal year. They also identified areas
of goal setting toward which resources and efforts are to be channeled. They have also prepared a
backup plan in case of any change in environmental conditions. Based on this example, which of the
following statements is/are not true?
I. The goal described is vague.
II. The measure of outcome is specified.
III. Time allotted in case of deviation is clear.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and(II) above
(d) Both (II) and (III)above
(e) All (I), (II) and (III) above.
60. Communication is important for every manager. They have to communicate both at the organizational
level and the individual level. Which of the following are true regarding communication at individual
level?
I. Gaining support.
II. Giving instructions.
III. Increasing the understanding.
IV. Communicating responsibilities.
(a) Both (I) and (II) above
(b) Both (II) and (IV) above
(c) (I), (II) and (III) above
(d) (I), (II) and (IV) above
(e) All (I), (II), (III) and (IV) above.
61. In various job situations like providing training, directing, commending a good performance, giving a
warning, taking a decision, solving a problem, etc. A manager would require
(a) Managing skills
(b) Problem-solving skills
(c) Interpersonal skills
(d) Directing skills
(e) Commending skills.
62. Managers prepare short-term plans that provide a narrow perspective. The manager of a private
organization is preparing a short-term plan keeping in view their long-term objectives. The time span
for short-term plan does not include which of the following?
I. A day.
II. A fortnight.
III. A month.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
63. Every manager faces different kinds of people in the organization. They include people who waste time
and also time abusers. Time abusers are people who are considered to have the fear of which of the
following?
I. Being evaluated.
II. Failure.
III. Confrontation.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above

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(e) All (I), (II) and (III) above.

64. Which of the following is/are not component(s) of emotional intelligence?
I. Personal competence.
II. Emotional competence.
III. Social competence.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (III) above
(e) Both (II) and (III) above.
65. Which of the following is/are true with respect to managers attending the meetings?
I. Managers must make sure they have all the relevant information and facts before attending the
meeting.
II. At the start of the meetings, managers must make clear its purpose and objectives to all the
members.
III. Managers should make sure that all the members in the meeting maintain silence during the
meeting.
IV. Managers may end the meeting with a brainstorming session.
(a) Only (I) above
(b) Both (I) and (II) above
(c) Both (I) and (III) above
(d) (I), (II) and (III) above
(e) All (I), (II), (III) and (IV) above.
66. Time logs are used by employees to fill in a detailed account of the time spent at the workplace. In this
context, which of the following statements is/are true about time logs?
I. Time logs should be used to improve the performance of managers and increase the organization’s
productivity.
II. Time logs should be used only to monitor employees.
III. Time logs alone can help to bring about efficient time management.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
67. Results like an increase in the market share by 2% or an increase in the profit margin by the third
quarter are examples of
(a) Establishing values
(b) Direct results
(c) Indirect results
(d) Targeted results
(e) Determined results.
68. Burnout is not something that happens overnight. It takes place over a period of time. There are
different stages in this period that ultimately lead to burnout. The third stage of the burnout life cycle is
also known as
(a) Burnout stage
(b) Awakening stage
(c) Brownout stage
(d) Honeymoon stage
(e) Recovery stage.
69. Which of the following is not a factor that influences the ethical behavior of a manager?
(a) Individual characteristics
(b) Company mission
(c) Structural variables
(d) Organizational culture
(e) Issue intensity.
70. A person with the ability to think from different angles is a creative person. With respect to creative
persons, which of the following is false?

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(a) A creative person tends to be adventurous and is willing to take risks

(b) A creative person is usually insensitive to changes in the environment
(c) A creative person tends to be very independent in judgment and is patient in his/her efforts
(d) A creative person tends to be imaginative
(e) A creative person may exhibit symptoms of acute anxiety, nervousness and depression.
71. An ideal plan should include components like the time factor, rewards, and grouping of tasks. Which of
the following statements is/are false about grouping of tasks?
I. In a plan, similar or related activities cannot be grouped together for effective planning.
II. Grouping of tasks allows managers to work on tasks effectively without loss of concentration or
any deviations.
III. Grouping of tasks that are not related may force managers to jump from one task to another.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (II) above
(e) All (I),(II) and (III) above.
72. In the process of creative idea development, after an idea is implemented, feedback is necessary because
I. It helps in identifying the utility of an idea.
II. It helps in criticizing the idea.
III. It helps in blaming the people who came up with the idea.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (II) above
(e) Both (II) and (III) above.
73. Organizing means putting things in order. Organizing the 4Ms is the task of managers. Which of the
following is not true, regarding the steps involved in organizing?
(a) Identify the objectives
(b) Preparing a list of activities
(c) Dividing into units
(d) Delegating work
(e) Controlling.
74. Loathing, aversion and revulsion are the constituents of which type of emotion?
(a) Anger
(b) Shame
(c) Sadness
(d) Disgust
(e) Enjoyment.
75. Okyo technologies want to bring changes in organization work hours by introducing concept of flexi
work hours. They felt that it is very difficult to change the procedures and practices that exist in the
organization. Which of the following is the major source of organizational resistance to change?
(a) Producing stability
(b) Group norms acting as a hindrance
(c) Contentment with existing procedures and practices
(d) Redeployment of decision making authority
(e) Maximum work pressure.
76. Which of the following is/are true regarding the differences between stress and burnout?
I. Stress is the result of burnout.
II. Stress occurs over the short-term whereas burnout is long-term.
III. Burnout is related to the workplace where a person feels overworked, underpaid, unrecognized,
confused etc.
(a) Only (I) above
(b) Both (I) and (II) above
(c) Both (I) and (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
77. In which of the following steps of leadership development plan, should the plan be reviewed and the

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improvement made in each category assessed at regular intervals?

(a) Leadership plan
(b) Dedication
(c) Leadership audit
(d) Evaluation
(e) Perform.
78. GVK group of industries is working towards preparing a schedule for the various tasks and activities to
be performed by its workforce. What are the issues that need to be considered by the manager of that
industry while scheduling?
I. Details.
II. Work time.
III. Reviewing.
IV. Missing deadlines.
(a) Only (II) above
(b) Both (I) and (II) above
(c) Both (II) and (III) above
(d) (I), (II) and (III) above
(e) (II), (III) and (IV) above.
79. Positive emotions at workplace have as much relevance as negative emotions. Which of the following is
not true with regard to benefits of positive emotions?
(a) Increase in productivity and employee retention
(b) Work is more effective
(c) Reduces absenteeism
(d) Reduces costs on medical benefits
(e) Reduces training costs.
80. Mrs. Kher the manager of marketing department has been successful in making the employees of her
department work efficiently because of her good interpersonal skills. Which of the following is/are the
benefits of developing interpersonal skills?
I. Interacting with others.
II. Understanding the behavior of others.
III. Performing duties efficiently.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
81. Negative emotions are destructive to the goals of the organization and therefore important to manage.
As per Peter Frost, which among the following does not belong to the seven ‘ins’ that describe negative
emotions?
(a) Intention
(b) Institutional
(c) Insensitivity
(d) Inevitability
(e) Individuality.
82. Subordinates are provided more freedom in the democratic style of leadership than in the case of a
participative leadership style. Democratic leadership style uses the ego state of
(a) Adult
(b) Parent
(c) Child
(d) Adult and Child
(e) Adult and Parent.
83 The ego state of people can be understood and analyzed from their words, voice, gestures, posture and
outlook. A person in which of the following ego states use gestures like wide-eyed, flirtatious, playful?
(a) Parent ego state
(b) Permanent ego state
(c) Child ego state
(d) Adult ego state
(e) Nurturing ego state.

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84. Our body is a network of nerves. The nerves have important pressure points in the hands and feet.
Which therapy involves applying gentle force on pressure points on the hands and feet that stimulates
the brain to release endorphins to reduce stress?
(a) Massage therapy
(b) Aromatherapy
(c) Reflexology
(d) Nutrition therapy
(e) Meditation.
85. Stress in individuals is defined as anything that disrupts the normal person’s physical or mental well
being. Which of the following is not a reason for the occurrence of stress?
I. When the body performs activities outside its capabilities.
II. When a person faces extraordinary demands.
III. When a person takes rest continuously.
(a) Only (II) above
(b) Only (III) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I),(II) and (III) above.
86. The concept of ego states helps people to identify their own selves and how they relate to people with
whom they interact. The calm, confident and unemotional voice of a person represents which of the
following ego states?
I. Parent ego state.
II. Child ego state.
III. Adult ego state.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (II) above
(e) Both (I) and (III) above.
87. Henny Ltd., a garment exporting company bagged a big contract worth Rs.500 crores. The designer
found that the final piece to be given for production, was different from the original design. He reported
this to the head designer who refused to acknowledge the same. So the designer spoke to his other
colleagues for verification and they agreed for the change in design. With this they all gave formal
written presentation to the head designer and brought it to his notice. This saved the disaster that could
have been if the piece went for production. Which of the following factors was used as strategy for
dealing with the crisis?
(a) Small teams were formed
(b) Identifying the crisis
(c) Resolving the crisis
(d) Establishing clear chains of command
(e) Written plan for managing crisis.
88. Which of the following executives are described as detail-oriented, accurate, logical, unemotional,
analytical, objective, accurate and sensible?
(a) Followers
(b) Charismatics
(c) Skeptics
(d) Controllers
(e) Thinkers.
89. The personality variable of an individual influences his/her ethical behavior. Which of the following
indicates the degree to which an individual believes in controlling his/her life and its decisions?
(a) Ethical strength
(b) Moral strength
(c) Ego strength
(d) Locus of control
(e) Values.
90. (Habits are reflected in the way managers organize their work, desks, cabins, file cabinets etc. They can
result in wastage of time, especially those like lack of organization or orientation of any activity.)Which
of the following shows up in the way people handle telephone calls, use their time for meetings, attend

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to visitors etc.?
(a) Procrastination
(b) Excessive socialization
(c) Poor communication
(d) Inefficiency
(e) Personal disorientation.
91. Human beings have a tendency to worry about actions that may or may not take place. Which of the
following generally happens when individuals worry about things outside their control?
(a) Eustress
(b) Distress
(c) Psychological imbalance
(d) Internal stress
(e) External stress.
92. Creativity in managers depends on the mental components of the individual. In this regard, the ability to
view an aspect from different perspectives, to change approaches to problem solving is called
(a) Flexibility component
(b) Fluency component
(c) Variability component
(d) Originality component
(e) Orientation component.
93. Creativity is a process which results in something new coming into existence. Which of the following
acts as a mental barrier to creativity?
(a) Anger
(b) Anxiety
(c) Fear
(d) Humor
(e) Physical weakness.
94. The manager of Vast Industries Ltd., is planning to conduct a meeting. In order to make the meeting an
effective one, what are the prerequisites that he needs to consider even before the meeting gets started?
I. Agenda.
II. Necessary material.
III. Infrastructure.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
95. Which of the following is not true with regard to characteristics of a person with high emotional
intelligence?
(a) Self- awareness
(b) Self-control
(c) Empathy
(d) Social skills
(e) Aggression.
96. Jimmy, a 10 year old Tennis player from Europe, has won zonal level competitions and also trying to
compete at the state level and international level. His parents have appointed Bob from America as a
new coach for him. Bob always appreciates Jimmy for his talent and taps him on his shoulder. But
Jimmy does not receive it happily. Which of the following could be the reason for it?
(a) Jimmy likes shaking of hands
(b) Bob always criticizes Jimmy and never appreciates
(c) Jimmy likes taking chocolates as gift rather than appreciation
(d) Jimmy does not like an American to be a coach for him
(e) Europeans normally interpret tap on the shoulder as threatening.
97. In excess, negative emotions can prove to be another major block to interpersonal interactions. This
applies primarily in the case of negative emotion, anger. Which of the following is the best possible
action in such situations?
(a) To shout on others
(b) To stop the interaction

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(c) To continue the interaction

(d) To discuss with others
(e) To mould the interaction in different way.
98. Every manager faces interruptions in his work. These interruptions can be occurring either internally or
externally. These kind of interruptions can be dealt with, in a better manner by
I. Setting aside specific time for meetings and visitors.
II. Installing a call back system.
III. Avoiding visitors.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
99. Ms. Mona had been undergoing personal problems for the last two months. She could not give her
hundred percent to work. Hence, her performance suffered. As the financial year was coming to an end,
she had to spend more time in the office to meet the deadlines. It became difficult for her. Thereby, she
resigned stating stress as the cause. The company can consider Mona undergoing stress due to
I. Personal causes.
II. Physiological imbalances.
III. Psychological imbalances.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
100. Scheduling tasks and activities successfully is an important strategy for effective time management. It is
therefore important for mangers to balance their schedules and time. Which of the following statements
is/are not true in this regard?
I. Managers must calculate the hours spent at work, including interruptions like phone, mail etc.
II. When preparing a schedule they must consider the amount of time required to complete a task or
activity.
III. The managers can rely on previous data, about how long it took to complete a particular task or
activity.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (II) above
(e) All (I),(II) and (III) above.

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Suggested Answers
Managerial Effectiveness – II (MB122) : October 2007
1 Answer : (c)
Reason : Statements (I) and (II) are not true because the persuader should not attempt to match the excitement
a charismatic and charismatics have short attention spans.
2 Answer : (e)
Reason: Job stress occurs due to lack of resources or scarce resources at the work place.
3 Answer : (d)
Reason : Ulterior transactions have a hidden meaning which is different from what is actually said.
4 Answer: (d)
Reason : Chinese find shaking hands highly uncomfortable while North Americans interpret the tap
threatening.
5 Answer : (e)
Reason : Except statement IV all the other options are true. Because managers in an organization know t
direction better than the outsiders such as consultants. Hence, option (e) is correct.
6 Answer : (d)
Reason : The colors black, white, blue and number 4 represent death or funerals in china.
7 Answer : (d)
Reason : In societies with low degrees of uncertainty avoidance, people are ready to take risks and offer lo
emotional resistance.
8 Answer : (d)
Reason : Meditation is one of the most effective techniques in reducing and avoiding stress. Regular meditati
helps in stress reduction. It
• Enables one to control the thought process
• Enables one to take effective decisions
• Helps in physical and mental relaxation
• Improves concentration.
But it does not help to think uniquely about any situation. Hence the option (d) is the answer.
9 Answer : (c)
Reason : The culture of any country and its work place is influenced by five dimensions namely :
• Power distance
• Masculinity Vs Femininity
• Uncertainty Avoidance
• Individualism Vs Collectivism
• There is fifth dimension put forward by Hofstede. It is “ Long-term Orientation.
But not demographic barriers.
10 Answer : (d)
Reason : Posture means standing, sitting etc. The way someone sits or stands when interpreted together with oth
non verbal behavior, may lead to confusion in intercultural settings.
11 Answer : (c)
Reason : In guided visualization technique, the participants should not use any verbal or text messages. B
required to express his/her ideas in images by drawing them on a paper.
12 Answer: (d)
Reason: Statements (I), (II) and (III) are true about Kaizen. But the (IV) statement is true about intrapreneursh
but not about the Kaizen. Hence, option (d) is correct.
13 Answer : (c)
Reason : White hat involves collection of the necessary information, which should be neutral without a
interpretations and analysis.
14 Answer : (a)
Reason : Exploring: This stage involves identifying possible courses of action for a given problem or a situatio
In this stage, the managers collect all the information available about the situation includi
contradicting and challenging information.

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15 Answer : (e)
Reason: Feedback which is the fifth stage, is for testing the actual results against the expected results. Th
should have taken feedback immediately so that they can change the course of action in the mean time
16 Answer : (b)
Reason : Some managers may try to hide their weaknesses from others, but this may prove detrimental to t
interests of the organization. Whatever the weaknesses, having an awareness of them is the first step
overcoming them.
17 Answer : (e)
Reason : The techniques to avoid stress are as follows:
• Meditation
• Yoga
• Holistic therapies
• Exercise
Exercise is a strategy to fight stress. Hence the option (e) is the answer.
18 Answer : (d)
Reason : I. When a person takes more responsibility than he can handle, he is called a YES man.
II. He/she takes more than the allotted time to complete work because he/she is obsessed with
producing quality work.
III. He/she takes too much time to perform even minor activities (like replying to a mail).
19 Answer : (c)
Reason : Mangers should delegate the work after considering the capabilities, should be specific (type of wo
with a reason for delegating the work (details).
20 Answer : (e)
Reason : The personality of an individual plays a vital role in stress management. Every individual can
categorized into Type A and Type B personalities. All the statements come under Type B, except t
statement, People with this personality do have the ability to leisure time effectively, which comes und
Type B personality.
21 Answer : (b)
Reason : Subordinates who have skills, which are difficult to replace are the type of subordinates who ha
certain amount of power in relation to the leader.
22 Answer : (d)
Reason : Stress arised due financial problems, a divorce, or the death of a dear one etc are known as family stre
23 Answer : (c)
Reason : There are no organizational charts or job descriptions to clarify lateral relationships.
24 Answer : (a)
Reason : In developing intercultural competency, first and foremost, there should be awareness about the vario
factors that cause differences between the cultures. This helps to build partnerships with people fro
diverse cultures and thereby tap the potential of the people.
25 Answer : (e)
Reason : Every manager faces ethical issues almost each day at work. Business ethics refers to truth and justice
26 Answer : (d)
Reason : The Adult ego state is the logical thinking side of the personality. It performs various functions li
verification of recordings in the Parent, updating of data recorded in the Parent. The Adult ego state a
decides the appropriateness of the emotions to be expresses in different situations.
27 Answer : (a)
Reason : Sensual pleasure is a constituent of family emotion ‘enjoyment’, all other options are constituents
family emotion ‘love’.
28 Answer : (a)
Reason : People of this team need recognition and sense of ownership. To make them feel owners of t
company they have distributed a part of the company’s stock among the senior executives.
29 Answer : (c)
Reason : A daily plan is a to-do list that managers prepare each day that reminds them of the important tasks
be performed on a given day.
30 Answer : (d)
Reason : Even after conducting market research and test marketing, many of the new products that are launch

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in the market fail. May be because of the product failure. This can develop into a crisis for the company as it m
cause huge losses.
31 Answer : (d)
Reason : Six thinking hats technique encourages parallel thinking i.e. thinking in contrast to traditional
conventional arguments.
32 Answer : (b)
Reason : In a typical brainstorming session, a problem statement is prepared. The problem statement should
specific and should be able to generate a lot of alternative solutions. It cannot be done for vag
problems like how to increase employee morale. It is suitable for problems like how to increase sales
20% in the next quarter.
33 Answer : (c)
Reason : I. It is ideal to have separate goals for long and short-term plans.
II. It is vital to allow time for a deviation or an unforeseen situation.
III. Anticipating and making time for such situations reduces the possibility of confusion occurring.
34 Answer : (b)
Reason : When a person involved in a communication, addresses an ego state of the other person who is differe
from his/her ego state at that time, the transaction that usually occurs is known as crossed transaction.
35 Answer : (a)
Reason : E-stress or techno stress is a physical and physiological reaction to the changing technologi
environment.
36 Answer : (d)
Reason : The cultural adaptability plays an important role in its success in foreign markets. Hence, option (d)
the wrong option.
37 Answer : (b)
Reason : Use of emotion to assist the thought process. Hence, using emotions we can make people to thi
creatively.
38 Answer : (b)
Reason : Societies with low social inequalities among individuals in terms of income and power are examples
low power distance.
39 Answer : (b)
Reason : According to the context it is clear that the manager has adequate knowledge and is not able to share
with others some times. This is shows that he is lacking the quality readiness to share knowledge w
others.
40 Answer : (c)
Reason : Rewards are a good plan and motivate them for meeting deadlines and targets.
41 Answer : (a)
Reason : In the preparation stage all the necessary competencies that need to be developed should be identified
The guideline that one should use experimental methods to make training effective is meant
‘Training stage’.
The guideline that employees should be encouraged to use learned skills to improve performance
meant for ‘Application stage’.
Option (d) is a guideline for ‘Evaluation stage’.
Option (e) is applicable to ‘Application stage’.
42 Answer : (e)
Reason : I. Regular review of a schedule help managers to identify the progress made and the time lags th
need to be covered.
II. They should have day-to-day milestones in a schedule to keep track of the work.
III. Keeping track of the work on a daily basis allow managers to set aside some time for uncertainty
43 Answer : (b)
Reason : When a manager is communicating with a subordinate, the subordinate may give the impression th
he/she has fully understood what is being said even if that is not actually the case. In such a situation, t
manager should ask for immediate feedback from the subordinate. Instead of asking the subordin
whether he/she has understood the matter, the manager should ask the person to explain in his/her ow
words what was said.
44 Answer : (c)
Reason : Leadership audit is the first step in a leadership development plan.

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45 Answer : (d)
Reason : Statements (II) and (IV) are true. Assertiveness is essential for a manager to work effectively
organizations. It helps a person to cope effectively with uneasy people and uneasy situations.
46 Answer : (b)
Reason : I. Planning involves preparing an action plan and selecting the course of action that would minim
wastage of time.
II. Planning is vital for effective time management.
III. Managers need to plan these resources keeping in mind goals and objectives as well as the tim
constraints of their organization.
47 Answer : (d)
Reason : Effective managers become role models for subordinates. They play a vital role in improving the over
effectiveness of the organization. Managers can be trained to be effective. Managerial effectiveness
not an inherent quality. Hence, option (d) is correct answer.
48 Answer : (c)
Reason : Creativity in managers is the capability to discover new ways of handling problem situations. It depen
on four mental components of the individual. They are:
I. The ability to generate a large number of relevant ideas continuously with reference to a particu
problem or situation. This is called the fluency component.
II. The ability to face challenges thrown by complex situations, to enjoy efforts to analyze a
resolve them. This is called the orientation component.
III. The ability to produce unusual, novel answers to questions and interpretations of situations. This
called originality.
IV. The ability to view an aspect from different perspectives, to change approaches to proble
solving. This is called the flexibility component.
49 Answer : (b)
Reason : Some of the tips that we have to follow at the time of meditation are play music that has a soothing
calming effect.
50 Answer : (d)
Reason : Unblocking techniques: People have mental blocks that obstruct their thought process. These techniqu
involve enhancing clarity of thinking and generating creative ideas by removing these mental blocks.
51 Answer: (d)
Reason : Statements (I), (II) and (IV) are true. While trying to use the other three approaches- collaboratin
competing, or compromising- the way people conduct themselves is very important. It is therefo
important for them to be specific, objective and non-emotional.
52 Answer : (a)
Reason : The word emotion comes from the Latin word mater which means to move this denotes that
emotions induce a desire to ‘act’.
53 Answer : (d)
Reason : Mangers have to contribute constructively at the meetings. It should not absorb a lot of time and ma
sure they have all the relevant information and facts before the meeting commences. They have to on
summarize the objectives and conclusion of the meetings points. They should also ensure that all t
members participate in the meetings and they stick to the basic purpose of the meeting.
54 Answer : (c)
Reason : Frontline staff rarely have opportunities for career advancement. Since the only thing that connects the
with the company is the pay check, they care little for the company’s long-term performance.
55 Answer : (b)
Reason : Colour pink represents happiness in china.
56 Answer : (d)
Reason : If managers know the personality characteristics of each employee well, they will be in a better positi
to understand their behaviors.
57 Answer : (d)
Reason : If a manager is not continuing the mistake means he is able to learn from the mistake and don’t want
continue.
58 Answer : (a)
Reason : Correct answer is
I. Organizational culture should be set to foster and support learning,

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II. Employees should be encourages to use the skills to improve performance belong to applicati
stage for developing emotional intelligence in an organization.
III. Continuous feedback should be provided during this program belongs to training stage and.
IV. In this stage it is essential to identify the programs that need to be improved and retain those th
are effective belongs to evaluation stage.
59 Answer : (a)
Reason : Goal should be specific having numerical and quantitative value related to desired results.
60 Answer : (b)
Reason : Communication at individual level involves:
• Dealing with subordinates.
• Giving instructions.
• Communicating responsibilities.
Hence the option (b) is the answer.
61 Answer : (c)
Reason : In the organizational context, interpersonal skills refer to a person’s ability to interact effectively w
other members of the organization like subordinates, peers and superiors.
62 Answer : (a)
Reason : The time span for short-term plans can be a fortnight, a month, or a quarter.
63 Answer : (e)
Reason : Time abusers are people who have the fear of being evacuated, fear of failure, fear of confrontation et
64 Answer : (b)
Reason : Emotional intelligence has two major components: personal competence and emotional competence.
65 Answer : (b)
Reason : The various things that managers have to keep in mind while attending the meetings are:
• Managers must make sure they have all the relevant information and facts before attending t
meeting.
• At the start of the meetings, managers must make clear its purpose and objectives to all t
members.
• Managers should make sure that all the members participate in the meeting and that they stick
the basic purpose of the meeting.
• At the end of the meeting, the managers must summarize the objectives and purpose with t
conclusion of the meeting.
Hence the option (b) is the correct answer.
66 Answer : (a)
Reason : Time logs should be used only to improve performance and effectiveness and not to monitor employe
Time logs alone cannot help to bring about efficient time management.
67 Answer : (b)
Reason : Results like an increase in the market share by 2% or an increase in the profit margin by the th
quarter are example of Direct results
68 Answer : (c)
Reason : Burnout is not something that happens overnight. It takes place over a period. There are different stag
in this period that ultimately lead to burnout. The third stage of the burnout life cycle is also known
the brownout stage
69 Answer : (b)
Reason : factors that influence the ethical behavior of a manager are:
• Individual characteristics
• Structural variables
• Organizational culture
• Issue intensity
Hence option (b), the company mission is the answer.
70 Answer : (b)
Reason : They are very sensitive to changes in the environment and always look for opportunities.
71 Answer : (a)

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Reason : I. In a plan, similar or related activities can be grouped together for effective planning.
II. Grouping of tasks allows managers to work on tasks effectively without loss of concentration
any deviations.
III. Grouping of tasks that are not related may force managers to jump from one task to another.
72 Answer : (a)
Reason: After an idea is implemented, feedback must be obtained on the utility of the idea and based on it, t
idea should be modified to meet the requirements.
73 Answer : (e)
Reason : The steps involved in organizing are:
• Identify the objectives
• Preparing a list of activities
• Dividing into units
• Delegating work
• Coordination.
Hence the option (e) is the correct answer.
74 Answer : (d)
Reason : Dislike, Derision, Disdain, Loathing, Hate, Aversion, Revulsion are the constituents of disgust.
75 Answer : (c)
Reason : The groups in the organization that are content with existing procedures and practices may res
change. These groups in the organization that manage sizeable resources often see change as a threat.
this may raise the question to reduce their budget or staff size. F.
76 Answer (d)
Reason: Except the statement (I) remaining statements are true. Infact stress is not the result of burnout b
burnout is the result of stress.
77 Answer : (d)
Reason : In Evaluation step of leadership development plan, the plan should be reviewed and the improveme
made in each category assessed at regular intervals.
78 Answer : (e)
Reason : The process of preparing a workable schedule is very important in managing time. Some of the issues
be considered while preparing a schedule are:
• Work time
• Reviewing
• Missing deadlines.
79 Answer : (e)
Reason : Reduces training costs is not a benefit from positive emotions. All other options are benefits of positi
emotions.
80 Answer : (e)
Reason : Interpersonal skills improve the interaction with others and become skilled at understanding t
behavior of other. After understanding the individuals and their personalities they can work in mutua
beneficial manner and effectively.
81 Answer : (e)
Reason : Individuality is not among the seven ‘ins’ of negative emotions as described by Peter Frost. Followi
are the 7 ‘ins’ which describe negative emotions: Intention, incompetence, infidelity, insensitivi
intrusiveness, institutional and inevitability.
82 Answer : (d)
Reason : Democratic leadership style uses the adult and child ego states, wherein the opinion of team membe
gains prominence in decision making, over the opinion of the leader.
83 Answer : (c)
Reason : A person in a child ego state uses the gestures suck as wide-eyed, flirtatious, playful, impulsi
unrestrained, depressed and vulnerable.
84 Answer : (c)
Reason : Reflexology is the therapy which involves applying gentle force on pressure points on the hands a
feet. This pressure stimulated the brain to release endorphins (feel good hormones). Reflexology wor
on the circulatory, nervous and lymphatic systems.

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85 Answer : (b)
Reason : Stress in individuals s defined as anything that disrupts the normal person’s physical and mental we
being. It occurs when the body performs activities outside its capabilities or when a person faces ex
ordinary demands.
86 Answer : (c)
Reason : Various behavioral signs like voice, gesture, etc. help to identify the ego state from which a pers
operates. The calm, confident and unemotional voice of a person represents adult ego state.
87 Answer : (b)
Reason : Identifying that there is a crisis in the offing is an important step in crisis management and is also
challenging task as it can save from the crisis to occur.
88 Answer : (d)
Reason : Controllers are described as detail-oriented, accurate, logical, unemotional, analytical, objecti
accurate and sensible
89 Answer : (d)
Reason : The personality variable of an individual influences his/her ethical behavior. Locus of control indica
the degree to which an individual believes in controlling his/her life and its decisions.
90 Answer (e)
Reason: Personal disorientation shows up in the way people handle telephone calls; use their time for meetin
attend to visitors etc. Hence, option (e) is correct.
91 Answer : (d)
Reason : Human beings have a tendency to worry about actions that may or may not take place. Internal stre
generally happens when individuals worry about things outside their control.
92 Answer : (a)
Reason : The ability to view an aspect from different perspectives, to change approaches to problem solving
called flexibility component. A creative individual analyzes a problem from different angles.
93 Answer : (c)
Reason : Mental barriers are those that obstruct the creative ideas. They arise because of painful experiences th
affect the subconscious mind. Fear is one of the major mental barriers to creativity.
94 Answer : (c)
Reason : The prerequisites for an effective meeting are:
• Agenda.
• Any material necessary should be circulated along with the agenda among the members who a
supposed to attend the meeting.
• Meetings should be held at a time when the workflow will be affected the least and getting back
work is easy.
95 Answer : (e)
Reason : Aggression is not the characteristics of a person with high emotional intelligence.
96 Answer : (e)
Reason : North European countries interpret the tap on the shoulder, often practiced by North Americans,
threatening.
97 Answer : (b)
Reason : Excess negative emotions can prove to be another major block to interpersonal interactions. This appl
primarily in the case of negative emotion, anger. The best possible course of action in such a situati
would be to stop the interaction till the people involved are able to get their emotions under control.
98 Answer : (c)
Reason : The interruptions in the work of a manager distract them from work. These interruptions are main
caused by external and internal visitors and telephone calls. These can be controlled by setting asi
time for visitors and meetings; installing a call back system to call back the callers at a specific time.
99 Answer : (a)
Reason : Stress is a physiological and psychological imbalance. It arises due to the demand on a person and t
inability on the person to meet. In this case she was undergoing stress due to personal reasons.
100 Answer : (a)
Reason : I. Managers must calculate the hours spent at work, excluding interruptions like phone, mail etc.
II. When preparing a schedule they must consider the amount of time required to complete a task
activity.

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III. The managers can rely on previous data, about how long it took to complete a particular task
activity.

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10/29/2007