Education and Qualifications

2007 - 2008 Aston Business School United Kingdom

MBA (Full Time Programme)

1998-2002 University of Agriculture Abeokuta Nigeria

B. Sc. Microbiology

Professional Experience
2004-2007 Zenith Bank Plc Nigeria
Financial Services
Head, Customer Services Department.
• Supervised and managed a team of 10 customer service
officers
• Managed the needs and diverse banking
requirements of high net worth individuals and
corporate clients, maintained high customer
satisfaction through extensive follow-up.
• Liaised with the corporate head office on documentation
Feyisara Akinwumi and processing of diverse international trade requests such
as opening of Letters of credit, Bills for collection and Export
transactions.
Nationality • Played a key role in increasing customer retention and
Nigeria satisfaction rate through continuous quality management
• Identified and made recommendation for process
improvements thus reducing service turnaround time
Languages
English Language
by 60%.
• Ensured workflow efficiencies, customer service
excellence, and quality assurance.
Career Interests • Initiated a customer-complaint management system
Financial Services that is presently in use.
Investment Banking • Responsible for periodic training and development
Consultancy programs for customer service officers
• Participated in the user’s acceptance test for the
deployment of new banking software.
•
2002-2003 May and Baker Nig Plc Nigeria
Manufacturing, Marketing, Distribution of Human Pharmaceuticals.
Business Development Executive
• Implemented new sales and marketing strategies to
increase market share.
• Contributed to the implementation of promotional programs
that optimized revenue levels in a saturated market.
• Organised Product presentation seminars to prospective
clients like medical Doctors on internship and house
Officers.

2003-2004 Fugro Consultants Nigeria Limited Nigeria

Geotechnical and QHSE services,
Trainee Analyst
• Evaluated environmental samples to generate data for in
environmental impact assessment and environmental
baseline studies.
• Analysed, sampled and carried out a range of in-situ
measurement
Additional Skills and Experience
Training Two days training on ‘Effective Communication’ -February 2006
‘E-Business implementation and strategy’ -July 2006
‘Building an effective Team’ -April 2007
IT Proficient in the use of Microsoft Word, PowerPoint and Excel
Membership Association of MBAs (AMBA)
Chartered Management Institute (CMI)
Interests
Reading, Travelling and Aerobics.