A short report on: Determining the level of satisfaction for

students registered for Computer-based Assessment (CIA

722) in 2005 who used weblogs as an instrument for
reflection.

Topic of study: Weblogs as an instrument for reflection in an e-learning

environment – A case study in higher education.

Student: Armstrong Simelane

Student number: 29307679

Course: Evaluating and Assessment of E-learning

Course code: EAE 880

Lecturer: Prof JG Knoetze

Science, Mathematics and Technology Education

Faculty of Education
University of Pretoria
July 2009

Armstron University of Pretoria Masters in Education ( CIE)

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ACRONYMS

CSI Customer satisfaction index

CIE Computer Integrated Education
ICT Information and Communications Technology
Weblog online diary

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INTRODUCTION
The purpose of the study was to determine level of satisfaction of the 2005 students
registered for computer based assessment regarding the use of weblogs as a
reflection instrument.

A questionnaire was used in this study. The questionnaire was divided into three
sections namely:

1. Section A – Reflective terms

The student had to reflect on how important and how satisfied (s) he was with sufficient
provision. The following guidelines and probes were used by the student:

What you learned through the completion of an assignment?

What extra effort you could have put in, to achieve the outcomes easier?
How well you coped with the workload?
How well you coped with the time constraints?
How well you coped emotionally with your studies during an assignment?
What you did to help yourself cope with your studies during an assignment?
What you still don’t understand about the learning content covered in an assignment?
What you are going to do to ensure you understand all relevant learning content?
How you progressed in your learning process from the previous weeks?
What new computer programmes and their uses you discovered?
Reflect extensively on your learning experience?
Utilise your reflective postings to adapt your future study methods?

2. Section B –Tools used for reflection

Weblog is simple to use when blogging?

Posting tool is simple to use when blogging?
With the simplicity of the posting tool (w.bloggar) you used during this module?
Hosting service is reliable to use when uploading files to the internet?
With the reliability of the hosting service (Bravenet) you used during this module?

3 Section C – Facilitators in reflection practice

Facilitator provides online feedback on reflective postings made during a module?

Facilitator provides online feedback on reflective postings made during a module?
A facilitator made recommendations on possible coping strategies, during this module?

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Analysis

a) Customer satisfaction index

Sections Weighting Score Weighting CSI

(A) (B) Average
A 2.89 2.95 0.86 2.54
B 3.53 3.07 0.89 2.74
C 3.89 3.25 0.94 3.07
Average 3.44 2.78

b) Performance Matrix

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Results

1. Section A – Reflective terms

The graph shows that there is a high weighting and a high

score. This means therefore the students felt that sufficient provision
was important and was satisfied with the provision of reflective terms.

2. Section B –Tools used for reflection

The graph shows that there is a high weighting and a high

score. This means therefore the students felt that sufficient provision
was important and were satisfied with the provision of the tools used for
reflection.

3 Section C – Facilitators in reflection practice

The graph shows that there is a high weighting and a high

score. This means therefore the students felt that sufficient provision
was important and were satisfied with the provision of facilitators in
reflection practice.

Conclusion

The students who registered for computer based assessment in 2005

were highly satisfied with the use of weblogs as a reflection instrument.

Therefore the reflective terms, tools used for reflection and facilitators in
reflection practice should not be changed.

Armstron University of Pretoria Masters in Education ( CIE)

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References

Customer Satisfaction Measurement: Symphony Technologies

Http:// www.symphonytech.com/articles/satisfaction.htm
Retrieved: 19 July 2009

Kirkpatrick, D.L. and Kirkpatrick, J.D. (2006). Evaluating training programs: The
four levels (Third Edition). USA: Berret-Koehler Publishers.

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