Introduction to BPM and Case Management

Which statements best reflect the difference between BPM and Case Management? (Choose
Two)
Case Management applications cannot adequately manage ad-hoc events while BPM
applications can.
BPM applications consist of structured, automatable processes, while Case Management
applications can include manual, optional, and conditional processes.
BPM applications are poorly suited to managing ad hoc events while Case Management
applications are well-suited to managing ad hoc events.
Only BPM allows transactions to be logged with an audit trail, identifying each action in the
process and who or what performed it.
Correct!

Which statements best describe BPM? (Choose Two)
With BPM, an organization establishes automated management of its processes, allowing the
organization to analyze its processes to improve its overall efficiency.
BPM systems only manage the process and must rely on other systems to manage other
application components such as data, UI, and logic.
BPM is a structured approach one that employs methods, policies, metrics, management
practices, and software tools to manage and continuously optimize processes within an organization.
With BPM, business processes are manual, inconsistent, error-prone, and potentially spread out
over multiple systems.
Correct!

Which statements best describe Case Management? (Choose Two)
Case Management allows an application to coordinate different types of work performed by
multiple parties to resolve the transaction.
Case Management applications consist of unrelated processes performed by independent
parties in an uncoordinated manner.
Case Management and BPM are mutually exclusive.
Case Management adds value by filling in the gaps, when asynchronous, unanticipated, or
unpredictable events affect the processing of work.
Correct!




Accessing a PRPC Application
Adding Operators to a PRPC production system ________________ (Choose One)
Is usually automated using a backend process
Requires a dedicated resource to manually add all of them
Is optional, since not all users accessing the system require an operator ID
Is a huge migration task which has to be planned ahead of the application migration

Consider this requirement: A manager of a car dealership company will typically access a
bunch of reports to look at their sales, active quotes and performance of sales persons. In
some special cases, he would like to use the system to configure the quote. Which of the
following choices is best suited to support this requirement? (Choose One)
Have the manager log out and log in as a separate operator ID that has access to creating
quotes.
Configure the manager to have two access groups (one as a manager and one as a sales
person) and switch accordingly.
Build a secondary portal for the manager so he can switch to that portal to create quotes.
Request a sales person to create a quote and ask them to transfer it to the manager.

Which of the following relationships is strictly one- to- one mapping? (Choose One)
Access group -> Portal
Access group -> Application
Operator ID -> Access group
Operator ID -> Portal

An Operator ID record stores information about the __________ (Choose One)
Security settings controlling how users access the system
Application to which the user has access.
Role performed by this operator in the application.
Workspace for the operator

An Access group does not store information about _____________ (Choose One)
How the users are authenticated
The Application record
The Primary portal for all users belonging to that group
The list of all users belonging to that group
Tour of the Designer Studio
Using the Create menu we can create _____________. (Choose One)
Any case that exist in the entire system
Cases that belong to the current application in which the user is logged into.
Cases that belong to the current application and all other applications to which the user has
access.
A new case or modify an existing case
Correct!
In a Pega7 application built by your development team, the date format is displayed as12/12/12. To
avoid confusion, the customer wants to reformat it as 12-Dec-2012. Using Designer Studio, how
would you quickly identify the record where this format is configured? (Choose One)
Use the Application Explorer to see all the properties defined in the application
Use the UI Inspector tool to identify the property
Type the label of the field in the search field to find the actual rule
Run a report to check all the date time fields and then check them one-by-one
Correct!
The Pega Discovery Network (PDN) is _______________? (Choose Two)
Accessible to all registered users from any browser in addition it can be launched from the
Designer Studio
A repository containing all helpful information regarding Pega 7 application development
A social network used to track the application development in terms of checkouts, etc.
Accessible only from the Designer Studio using the same operator ID
Correct!
Which explorer is useful in opening a record that is shipped as part of the product? (Choose One)
Any Explorer
Records Explorer
Application Explorer
Private Explorer
Correct!
Which of the following requires users to logoff? (Choose One)
Switching to a different access group
Opening an end user portal
Creating a case
Switching to a different operator
Correct!