Yearbook of Information Society Statistics

1904.4.22 10:26 AM 1 mac 1 1904.4.
22 10:26 AM 1 mac 1
02
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Korea's ICT Statistics At a Glance
(unit : 1,000 persons)
Population
Source : Statistics Korea
Note : Data are estimated future population, reflecting data of each factor of
population change (birth, death, international moving,...) based on 2010
Population and Housing Census.
Classification 2004 2005 2006 2007 2008 2009 2010 2011 2012
Population 48,039 48,138 48,372 48,598 48,949 49,182 49,410 49,779 50,004
50,500
50,000
49,500
49,000
48,500
48,000
47,500
47,000
46,500
46,000
(USD 1 thousand) (USD 1 hundred million)
GNI and GDP
Classification 2004 2005 2006 2007 2008 2009 2010 2011
p
GNI (at current
prices) / left axis
7,245 8,439 9,525 10,512 9,379 8,381 10,160 11,195
GDP (at current
prices) / left axis
7,224 8,447 9,511 10,493 9,309 8,344 10,147 11,164
GNI Per Capita
/ right axis
15,082 17,531 19,722 21,632 19,161 17,041 20,562 22,489
12,000
10,000
8,000
6,000
4,000
2,000
0
24
20
16
12
8
4
0
Source : Bank of Korea (BOK)
Note : 1) GNI and GDP have been revised due to the change in base year into
2005 in March 2009 by Bank of Korea.
2) GNI per capita have been changed due to the population's change
based on 2010 Population and Housing Census by Statistics Korea.
Source : Korea Communications Commission (KCC) , Korea Internet &
Security Agency(KISA), 'Survey on Internet Usage', December
2012
Access to and use of ICT by households and individuals
Classification 2004 2005 2006 2007 2008 2009 2010 2011
Proportion of
households with
Internet access
(Including mobile internet)
86.0 92.7 94.0 94.1 94.3 95.9 96.8 97.2
Proportion of
households with a
computer
77.8 78.9 79.6 80.4 80.9 81.4 81.8 81.9
Proportion of
individuals using
the Internet in the
last 12 months
72.7 73.5 78.1 78.8 81.0 81.6 83.7 83.8
100
90
80
70
60
50
(unit : %)
Source : Ministry of Public Administration and Security(MOPAS);
National Information Society Agency (NIA), 'Survey on the
Information Society', 2012
Access to and use of ICTs by Businesses
Classification 2004 2005 2006 2007 2008 2009 2010 2011
Proportion of
businesses
with broad-
band access
92.2 94.2 96.2 97.0 97.2 98.6 98.4 98.4
Proportion of
businesses
with a computer
96.3 96.6 97.5 97.7 97.9 98.8 98.5 98.7
100
90
80
70
60
50
(unit : %, All businesses with 10 or more employees)
03
K
o
r
e
a
'
s

I
C
T

S
t
a
t
i
s
t
i
c
s

A
t

a

G
l
a
n
c
e
Korea's ICT Statistics At a Glance
Internet Usage Rate by the Socially Disadvantaged
(unit : %, %, %p)
National Information Society Agency (NIA), Survey on Status of
Digital Divide', March 2012
Note : 1) The socially disadvantaged include the disabled, elderly people
(60 and older), low-income people (basic livelihood security
recipients), and rural residents.
2) The average Internet usage rate of the group is a weighted
average calculated by considering sizes by socially
disadvantaged group.
3) The divide is the gap between the Internet usage rate of the
whole population and that of the socially disadvantaged.
Classification 2004 2005 2006 2007 2008 2009 2010 2011
p
Total Population 70.2 72.8 74.8 76.3 77.1 77.6 78.3 78.3
Average Rate of the
Socially disadvantaged
24.9 29.4 35.1 40.1 41.7 43.0 44.3 45.6
Divide (%p) 45.3 43.4 39.7 36.2 35.4 34.6 34.0 32.7
100
80
60
40
20
0
Computer Penetration Rate by the Socially Disadvantaged Households
(unit : %, %, %p)
National Information Society Agency (NIA), Survey on Status of
Digital Divide', March 2012
Note : 1) The socially disadvantaged include the disabled, low-income
people (basic livelihood security recipients), and rural residents.
2) The average Internet usage rate of the group is a weighted
average calculated by considering sizes by socially
disadvantaged group.
3) The divide is the gap between the Internet usage rate of the
whole population and that of the socially disadvantaged.
Classification 2004 2005 2006 2007 2008 2009 2010 2011
Total Households 77.8 78.9 79.6 80.4 80.9 81.4 81.8 81.9
Average Rate of the
Socially disadvantaged
48.7 54.2 60.1 63.4 65.1 66.2 67.2 67.7
Divide (%p) 29.1 24.7 19.5 17.0 15.8 15.2 14.6 14.2
100
80
60
40
20
0
Share of ICT Industry in GDP
(%)
Source : Bank of Korea (Economic Statistics system), 'National Account',
2012
Note : 1) The 10th revision of the reference year of national accounts
(from 2000 to 2005) was reflected.
2) The ICT sector includes manufacture of ICT apparatuses(office
appliances, semiconductors and other ICT appliances) and ICT
service(broadcasting, software, and computer-relatedservice).
3) The share of the ICT sector in GDP is based on Real GDP.
4) Real GDP is the value of GDP that considers price fluctuations
(and is calculated by using the base year's prices).
Classification 2004 2005 2006 2007 2008 2009 2010 2011
p
Share of ICT
Sector in GDP
8.0 8.6 9.2 9.5 9.9 10.3 11.4 11.8
15
12
9
6
3
0
30
25
20
15
10
5
0
ICT and GDP Growth Rate
Source : Bank of Korea (Economic Statistics system), 'National Account',
2012
Note : 1) The 10th revision of the reference year of national accounts(from
2000 to 2005) was reflected.
2) Data is based on the OECD ICCP(Committee for Information,
Computer, and Communications Policy)'s 'information and
communications industry' classification.
service(broadcasting, software, and computer-related service).
Classification 2004 2005 2006 2007 2008 2009 2010 2011
p
All Industries' GDP
/ left axis
832 865 910 957 978 982 1,044 1,082
ICT Sectors' GDP
/ left axis
66 74 84 91 97 101 119 128
GDP Growth Rate
/ right axis
4.6 4.0 5.2 5.1 2.3 0.3 6.3 3.6
Growth Rate of
ICT sector / right axis
17.1 11.7 12.6 8.7 6.8 3.9 17.7 7.9
(%) (KRW 1 trillion, Real GDP)
1,200
1,000
800
600
400
200
0
04
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
ICT and Balance of Trade
(USD 1 hundred Million)
Source : Ministry of Knowledge Economy, 'IT Export/Import Trends',
National IT Industry Promotion Agency, 'Statistical Indicators of
Information and Communications Industry', 2012
Note : The ICT industry is divided into the information and
communications equipment (core ICT) industry and the information
and communications application equipment (broad ICT) industry
according to the OECD's ICT industry classification system
(revised in May 2007).
Classification 2004 2005 2006 2007 2008 2009 2010 2011 2012
p
All Industries'
Trade Balance
294 232 161 146 -133 404 412 308 286
ICT Industry's
Trade Balance
455 490 544 604 576 589 783 751 773
1,000
800
600
400
200
0
-200
100
80
60
40
20
0
Contribution of ICT Sector to Economic Growth
Source : Bank of Korea, 'National Account', 2012; National IT Industry
Promotion Agency, 'Statistical Indicators of Information and
Communications Industry', 2012
Note : 1) The 10th revision of the reference year of national accounts(from
2000 to 2005) was reflected.
2) Data is based on the OECD ICCP(Committee for Information,
Computer, and Communications Policy)'s 'information and
communications industry' classification.
service(broadcasting, software, and computer-related service).
Classification 2004 2005 2006 2007 2008 2009 2010 2011
p
GDP Growth Rate (%)
/ left axis
4.6 4.0 5.2 5.1 2.3 0.3 6.3 3.6
Contribution of ICT sector
to Economic Growth (%p)
/ left axis
1.4 1.0 1.1 0.7 0.6 0.3 1.4 0.7
Contribution Ratio of
ICT sector to
Economic Growth (%)
/ right axis
30.6 26.2 20.9 14.5 24.3 97.5 22.4 18.9
(%) (%)
10
8
6
4
2
0
(%) (USD 1 hundred million)
Import Trends of All Industries and ICT Industry
Classification 2004 2005 2006 2007 2008 2009 2010 2011 2012
p
All
Industries
Imports 2,245 2,612 3,094 3,568 4,353 3,231 4,252 5,244 5,195
% Change 25.5 16.4 18.4 15.3 22.0 -25.8 31.6 23.3 -0.9
ICT
Industry
Imports 542 593 647 697 735 620 756 815 779
% Change 17.6 9.3 9.1 7.8 5.4 -15.6 21.9 7.8 -4.4
6,000
5,000
4,000
3,000
2,000
1,000
0
40
30
20
10
0
-10
-20
-30
(%) (USD 1 hundred million)
Export Trends of All Industries and ICT Industry
Classification 2004 2005 2006 2007 2008 2009 2010 2011 2012
p
All
Industries
Exports 2,538 2,844 3,255 3,715 4,220 3,635 4,664 5,552 5,482
% Change 31.0 12.0 14.4 14.1 13.6 -13.9 28.3 19.0 -1.3
ICT
Industry
Exports 997 1,083 1,191 1,301 1,312 1,209 1,539 1,566 1,552
% Change 31.4 8.6 10.0 9.2 0.8 -7.8 27.3 1.7 -0.9
6,000
5,000
4,000
3,000
2,000
1,000
0
40
30
20
10
0
-10
-20
National IT Industry Promotion Agency, 'Statistical Indicators
of Information and Communications Industry', 2012
Note : The ICT industry is divided into the information and communications
equipment (core ICT) industry and the information and communications
application equipment (broad ICT) industry according to the OECD's
ICT industry classification system (revised in May 2007).
National IT Industry Promotion Agency, 'Statistical Indicators of
Information and Communications Industry', 2012
Note : The ICT industry is divided into the information and communications
equipment (core ICT) industry and the information and communications
application equipment (broad ICT) industry according to the OECD's ICT
industry classification system (revised in May 2007).
05
K
o
r
e
a
'
s

I
C
T

S
t
a
t
i
s
t
i
c
s

A
t

a

G
l
a
n
c
e
(Unit : 2010=100) (%, year-to-year)
ICT and Consumer Price Index(CPI)
Classification 2004 2005 2006 2007 2008 2009 2010 2011 2012
p
CPI Growth
Rate/left axis
3.6 2.8 2.2 2.5 4.7 2.8 3.0 4.0 2.2
CPI
/right axis
83.8 86.1 88.1 90.3 94.5 97.1 100.0 104.0 106.3
ICT sector CPI
Growth
Rate/left axis
-3.7 -1.8 -6.0 -5.3 -2.9 -0.1 31.9 -2.2 -3.4
ICT sector CPI
Rate/right axis
89.4 87.8 82.5 78.2 75.9 75.8 100.0 97.8 94.5
40
36
32
28
24
20
16
12
8
4
0
-4
-8
120
90
60
30
0
(Unit : 2005=100) (%, year-to-year)
ICT and Producer Price Index(PPI)
Classification 2003 2004 2005 2006 2007 2008 2009 2010 2011
p
PPI Growth
Rate/left axis
2.2 6.1 2.1 0.9 1.4 8.6 -0.2 3.8 6.1
PPI
/right axis
92.3 97.9 100.0 100.9 102.3 111.1 110.9 115.1 122.1
ICT sector PPI
Growth
Rate/left axis
-8.2 -2.9 -5.7 -6.5 -6.4 -1.0 -1.4 -2.0 -1.9
ICT sector PPI
Rate/right axis
109.2 106.0 100.0 93.5 87.5 86.6 85.4 83.7 82.1
12
6
0
-6
-12
140
105
70
35
0
ICT Industry's Export/Import Share
Classification 2004 2005 2006 2007 2008 2009 2010 2011 2012
p
ICT Industry's
Export Share
39.3 38.1 36.6 35.0 31.1 33.3 33.1 33.5 33.5
ICT Industry's
Import Share
24.2 22.7 20.9 19.5 16.9 19.2 19.6 17.7 17.7
50
40
30
20
10
0
(unit : %)
Source : Ministry of Knowledge Economy, 'IT Export/Import Trends', 2012
Note : The ICT industry is divided into the information and
communications equipment (core ICT) industry and the information
and communications application equipment
(broad ICT) industry according to the OECD's ICT industry
classification system (revised in May 2007).
e-Commerce Turnover - By Transaction Type
Classification 2004 2005 2006 2007 2008 2009 2010 2011
p
314,079 358,450 413,584 516,514 630,087 672,478 824,392 999,582
C2C 888 2,292 3,826 5,032 6,207 8,012 8,524 9,788
B2C 6,443 7,921 9,132 10,226 11,359 12,045 16,005 18,533
B2G 27,349 29,036 34,435 36,801 52,266 59,455 52,772 58,378
B2B 279,399 319,202 366,191 464,456 560,255 592,965 747,090 912,883
1,000,000
800,000
600,000
400,000
200,000
0
(unit : KRW 1 billion)
Total turnover
from e-Commerce
Note : Figures are based on e-Commerce turnover by each government,
business, and customer
Note : The base year for CPI and ICT sector CPI is 2005(=100).
Note : The base year for CPI and ICT sector CPI is 2010(=100).
06
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
(unit : %)
Share of Financial Transactions by Delivery Channel
- Deposit/Withdrawal Transactions -
Source : Bank of Korea (BOK), 'Status of Domestic Internet Banking
Service', 2012
Note : 1) Data are based on the number of deposit/withdrawal
transactions(deposit, withdrawal, transfer) provided from
financial institutions.
2) 2010 figures have been modified due to some financial
institutions' data change.
Classification 2005.12 2006.12 2007.12 2008.12 2009.12 2010.12 2011.12 2012.9
Internet Banking 18.6 21.8 23.7 29.1 37.4 26.6 28.9 30.3
Tele-banking 12.3 12.2 11.4 11.3 12.2 16.0 15.7 14.8
CD/ATM 42.8 43.9 44.5 42.3 36.7 41.9 42.1 42.7
Teller 26.3 22.1 20.4 17.3 13.7 15.5 13.3 12.2
100
80
60
40
20
0
(unit : %)
Share of Financial Transactions by Delivery Channel
- Inquiry Service -
Source : Bank of Korea (BOK), 'Status of Domestic Internet Banking
Service', 2012
Note : 1) Data are based on the number of account inquiries related with
financial transactions such as deposit, loan, and credit card
transactions, the number of money transfer result inquiries, and the
number of inquires of interest rate, exchange rate, and bank check.
2) 2010 figures have been modified due to some financial
institutions' data change.
Classification 2005.12 2006.12 2007.12 2008.12 2009.12 2010.12 2011.12 2012.9
Internet Banking 53.5 55.8 60.2 60.1 63.8 63.5 68.3 69.6
Tele-banking 14.6 12.3 10.7 11.4 9.3 9.4 7.7 7.0
CD/ATM 9.8 10.6 10.9 10.0 8.6 7.0 5.4 5.4
Teller 22.1 21.3 18.2 18.5 18.3 20.2 18.6 18.0
100
80
60
40
20
0
25
20
15
10
5
0

(%)
(unit : 1,000 )
Classification
2004.
12
2005.
12
2006.
12
2007.
12
2008.
12
2009.
12
2010.
12
2011.
12
2012.
9
Fixed
Broadband
subscriptions
11,918 12,188 14,041 14,710 15,474 16,348 17,194 17,859 18,138
% Change 6.7 2.3 15.2 4.8 5.2 5.6 5.2 3.9 1.6
20,000
16,000
12,000
8,000
4,000
0
Fixed (Wired) Broadband Subscriptions
Source : Korea Communications Commission (KCC), 'Wired and Wireless
Communications Service Subscription', 2012

(%)
(unit : 1,000 )
60,000
50,000
40,000
30,000
20,000
10,000
0
30
25
20
15
10
5
0
Classification
2004.
12
2005.
12
2006.
12
2007.
12
2008.
12
2009.
12
2010.
12
2011.
12
2012.
9
Mobile cellular
telephone
Subscriptions
36,586 38,342 40,197 43,498 45,607 47,944 50,767 52,507 53,278
% Change 8.9 4.8 4.8 8.2 4.8 5.1 5.9 3.4 1.5
Source : Korea Communications Commission (KCC), 'Wired and Wireless
Communications Service Subscription', 2012
Mobile cellular telephone Subscriptions
07
K
o
r
e
a
'
s

I
C
T

S
t
a
t
i
s
t
i
c
s

A
t

a

G
l
a
n
c
e
Number of .Kr Domains
(unit : 1,000 domains)
1,500
1,200
900
600
300
0
Classification 2004 2005 2006 2007 2008 2009 2010 2011 2012
No. of .Kr
Domains
591 643 706 930 1,001 1,064 1,077 1,299 1,186
Source : Korea Internet & Security Agency(KISA), 'Internet Infrastructure
Statistics', 2012
(unit : 1,000 Addresses)
Number of Ipv4 Address
Source : Korea Internet & Security Agency(KISA), I'nternet Infrastructure
Statistics', 2012
Note : Data include IPv4 addresses directly allocated in Korea by overseas
management institutions.
Classification 2004 2005 2006 2007 2008 2009 2010 2011 2012
No. of IPv4
Addresses
34,228 43,196 51,127 58,863 66,691 77,769 103,499 112,232 112,259
120,000
100,000
80,000
60,000
40,000
20,000
0
(unit : 1 Address/32)
Number of Ipv6 Address
Source : Korea Internet & Security Agency(KISA), 'Internet Infrastructure
Statistics', 2012
Classification 2004 2005 2006 2007 2008 2009 2010 2011 2012
No. of IPv6
Addresses
31 4,145 5,185 5,191 5,198 5,201 5,209 5,219 5,229
6,000
5,000
4,000
3,000
2,000
1,000
0
(unit : spam mails/per person and per day)
Number of Spam Received Per Person Per Day
Classification
2004.
12
2005.
12
2006.
12
2007.
12
2008.
12
2009.
12
2010.
12
2011.
12
2012.
6
E-mail Spam 13.8 6.9 5.3 4.3 2.1 2.2 2.2 2.2 1.6
MobilephoneSpam 1.70 0.74 0.47 0.57 0.46 0.44 0.43 0.30 0.28
35
30
25
20
15
10
5
0
Source : Korea Internet & Security Agency(KISA), 'Spam Received
Number', 2012
Note : Reference year is the first/second half of each year.
Contents
08
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Yearbook of information
Society Statistics 2012
Koreas ICT Statistics At a Glance _ 02
1. Overview of the Survey on the Information Society _ 10
2. Status of Computer Penetration and Usage
A. Computer Penetration _ 16
B. Employees Computer Usage _ 18
3. Status of LAN Connection _ 19
4. Status of Internet Infrastructure and Usage
A. Internet Access _ 21
B. Internet Access Method (Multiple Responses) _ 23
C. Employees' Internet Usage _ 26
D. Internet Activities for Work (Multiple Responses) _ 27
5. Status of e-Government Service Usage
A. e-Government Service Usage _ 28
B. Purposes of Using e-Government Services (Multiple Responses) _ 30

6. Status of e-Commerce Usage
A. e-Commerce Usage _ 31
B. e-Commerces Effects in Sale _ 34
7. Status of Homepage Operation
A. Homepage Operation _ 35
B. Homepage Functions _ 38
09
C
o
n
t
e
n
t
s
8. Status of RFID Technology Usage
A. RFID Technology Usage _ 39
B. Purpose of Using RFID Technology _ 41
9. ICT-based Business Innovation
A. ICT-based Production Innovation _ 42
B. ICT-based Business Process Innovation _ 44
10. Use of Information Security and Privacy Products
A. Products for Intrusion Detection and Prevention _ 46
B. Products for Computer Virus and Spam Prevention _ 47
11. ICT Security Damages
A. Damages from Computer Viruses, Worms or Trojans _ 48
B. Damages from Unauthorized Access to Data and Systems _ 49
C. Damages from Denial of Service (DoS) Attacks _ 50
Appendix
Appendix 1. Statistical Tables _ 54
Appendix 2. Questionnaire _ 79
i n f o r m a t i o n
S o c i e t y
S t a t i s t i c s
10
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Overview of the Survey
on the Information Society
1
Objectives of the survey
With the rapidly changing informatization environments and demands for informatization data from all
sectors of the society including the government, businesses, and academia, the survey on the information
society has been carried out to develop indicators that can encompass the informatization status of
establishments in Korea from various perspectives.
The survey aims at providing basic data for establishing the national informatization policies by defining
the informatization level and status of establishments in Korea in terms of their industrial types, sizes,
organizational structures, and locations.
History of the Survey
The survey has been carried out annually by the Ministry of Public Administration and Security (MOPAS)
and the National Information Society Agency(NIA). The 2012 survey is the 14th.
1999 : 'Survey on the Information Society developed and surveyed for the first time
2001 : Survey scope changed from 'household, business and public sectors' to 'business/
public sector' (to prevent duplicated survey efforts from other relevant agencies and in
consideration of NIA's own work scope)
2002 : Survey on the 'business/public sector' replaced with the integrated survey on the 'business sector'
2003 : Survey by organizational structures added, and comparative survey of central/local governments and other
organizations launched
2004 : The Survey on Information Society approved by the government (No. 12008, July 15, 2004)
2005 : OECD's classifications recommendation adopted in defining types and sizes of businesses
2006 : Survey scope changed from 'establishments with 5 employees or more' to 'all establishments' and the
reference year changed from 'end of June the same year' to 'end of the previous year'
2008 : Sample size expanded from '11,000 establishments' to '14,000 establishments'
2011 : New classifications(ISIC Rev. 4), which was recommended under the Partnership on Measuring ICT for
Development (ITU, OECD, UNCTAD, etc.), adopted in defining industry types
Legal Authority
The survey on the information society was authorized as designated statistics approved(No. 12008) under
Article 17 of the Statistics Law and has been carried out based on Article 44(indicators research) of the
Framework Act on National Informatization and Article 39(indicators development and diffusion) of its
Enforcement Ordinance.
Reference Year
Reference Date : December 31, 2011
Reference Period : January 1, 2011 ~ December 31, 2011
Survey Period : June 14, 2012 ~ August 31, 2012
Scope of the Survey
The survey scope of the survey is all establishments throughout the country having one or more
employees (total number reaches approximately 3.35 million)
11
Overview of the Survey
on the Information Society
1
Survey vehicle
Stand-alone ICT Use survey (Establishment survey of ICT Infrastructure and Usage)
Survey Method
The survey was carried out by interviewers visiting offices of subject establishments and writing down the
answers from respondents through face-to-face interviews. However, when necessary, they carried out
the survey via telephone, fax, web and email in parallel.
Contents of the survey
- Informatization infrastructure: computer penetration, network
- Information use : Internet access, use of mobile device, homepage operation, use of e-Commerce
service, RFID technology and e-Government service
- Investment in informatization : investment in informatization, business innovation through ICT, cloud
computing service usage, open source software usage, Green ICT activities, Teleworking
- Information privacy and security : security policies, security organizations, use of products for
information privacy(security), security management and security damages
Sampling Design
The list of 2011 Establishments Census of the National Statistical Office was used for sampling. As
standard industrial classification were revised, the population for the survey were re-classified by applying
Korean Standard Industrial Classifications(KSIC)
1)
(Rev. 9) and International Standard Industrial
Classifications(ISIC) Rev. 4, which was recommended under the Partnership(ITU, OECD, UNCTAD, etc.),
for the international comparison of ICT usage statistics. 19 industry types were re-classified into 13
industrial types. These types were then divided by 2 stages into 6 types according to the number of
employees, and systematic sampling by region was made.
- Industry (13): (1) Agriculture, forestry, fishing, mining and quarrying, (2) Manufacturing,
(3) Construction, (4) Wholesale and retail trade, (5) Transportation,
(6) Accommodation and food service activities, (7) Information and communications,
(8) Financial and insurance activities, (9) Real estate activities, renting and leasing, (10)
Professional, scientific and technical activities, (11) Business facilities management
and business support services, (12) Membership organizations, repair and other
personal services, (13) Other Activities
* Other activities: KSIC D(Eletricity, gas, steam and water supply), KSIC E(Sewage, waste management, materials
recovery and remediation activities), KSIC O(Public administration and defence), KSIC P(Education),
KSIC Q(Human health and social work activities), KSIC R(Arts, sports and recreation related services)
- Size (6): (1) 1~4 employees, (2) 5~9 employees, (3) 10~49 employees, (4) 50~249 employees,
(5) 250~999 employees, (6) 1,000 or more employees
1
.

O
v
e
r
v
i
e
w

o
f

t
h
e

S
u
r
v
e
y

o
n

t
h
e

I
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y
1) Korean Standard Industrial Classification(KSIC) : The first version of KSIC was developed to secure the accuracy and comparability of industry-related
data. The KSIC was based on the International Standard Industrial Classification(ISIC) adopted by the UN.
12
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Processing & Analysis
Collected data were entered into a computer to create a data file after going through editing and coding.
- Closed-Ended questions: Verified questionnaires were punched in through a scanning system.
- Open-Ended questions: The image of an open-ended question was scanned through a scanning
system. Data entry person entered the data of the scanned image and then
checked if there were any errors.
Post-verification via phone call was also conducted on above 30% of responded questionnaires. By check-
ing answers to important questions and whether interviewers visited respondents, the accuracy and
reliability of the survey was obtained.
Population
All establishments nationwide with one or more employees
Sampling Framework
Data from Establishments Census
(National Statistical Office of Korea)
Survey Region
16 metropolitan cities and provinces nationwide
(Jeju Island included)
Sample Size
14,200 establishments
Sample Allocation
Method
Neyman Allocation
Sampling Method
Multi-stage stratified systematic sampling
(cut-off sampling also applied according to the number of employees)
Response rate
85.2% (Valid responses : 12,100 establishments)
Non response
treatment
Unit non-response
- 1st : Re-interviewing
- 2nd : Unit non-response were substituted by another establishments within the same
stratum which has identical characteristics by the sampling method
- Last : Population-based corrective weighting
Item non-response
- In case that continuous items were not answered, a stratum(industrysize) and ICT-
related variables(computer penetration, Internet access, and homepage operation)
were used as the alternative stratum. And the mean values within the stratum
replaced the missing values.(e.g. No. of computers)
- In case that categorical items were not answered, the same method used for
continuous items was applied, and the mode within the stratum replaced the missing
values.
Parameter estimation
Raking Ratio Estimation
- In order to estimate the parameter not only by industry and establishment size but
also by region and types of legal organization, the raking ratio estimation, a post-
stratification method, was applied to produce sampling weights and thus to estimate
the parameters, based on the population data.
13
Data Provision
Explanatory Notes For Users
(1) As the figures in this statistical data are rounded off, the sum of individual figures may not equal to
total.
(2) Meaning of symbols used in the statistical tables are as follows.

(3) It is required to identity the quotation to MOPAS and NIA as reference sources when citing statistical
data in this report.
- Contact Information: Informatization Planning & Coordination Division, MOPAS (dreamek@korea.kr)
IT Evaluation & Analysis Department, NIA (nkm@nia.or.kr)
Major Findings
2)
(Establishments with 10 or more employees)
Findings in Overall
The informatization level of establishments with 10 or more employees in terms of infrastructure such
as computer penetration and Internet access was found to be similar to the previous year's level in
general.
In particular, the level of information use, represented by the use of e-Commerce service, LAN
connection, and the use of RFID technology, was up from the previous year.
Meanwhile, both experience of damage from ICT problems and the use of information security product
was down from the previous year.
1
.

O
v
e
r
v
i
e
w

o
f

t
h
e

S
u
r
v
e
y

o
n

t
h
e

I
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y
Announcement
Method
Press releases, publications, and online service via the Internet
- MOPAS website http://www.mopas.go.kr
- NIA website http://www.nia.or.kr
Announcement
Periodicity
Yearly
Publication Title
Yearbook of Information Society Statistics
[-] indicates that said value does not exist.
[0] indicates that value is 0 or its approximate value.
2) According to the OECD's classifications, this report presents the survey results for the establishments with 10 or more employees only (Population size :
267,696, Sample size : 7,175)
*The Computer Penetration Rate 0.33%p at 95% confidence level (CV : 0.2%)
14
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
<Informatization Status at a Glance>
(Unit : %, %p)
Classification 2011 Survey 2012 Survey
Percent
Change
Computer Penetration 98.5 98.7 0.2
Proportion of Employees Using Computers 65.3 66.2 0.9
LAN Connection 89.4 97.2 7.8
Internet Access 98.4 98.4 0.0
Proportion of Employees Using the Internet 64.0 65.0 1.0
Use of e-Government service 85.9 86.1 0.2
Homepage Operation 61.1 57.5 -3.6
Operation own Homepage 36.9 36.2 -0.7
Use of e-Commerce service 50.2 61.9 11.7
Use of RFID Technology 22.4 40.1 17.7
Use of Computer Virus Vaccines 98.4 93.2 -5.2
Use of Firewall Products 46.7 36.1 -10.6
Use of Web Application Firewall Products 34.3 33.3 -1.0
Experience of Damages from
Computer viruses, worms or trojans
14.9 6.5 -8.4
Unauthorized Access to Data and systems
1.2 0.9 -0.3
Denial of Service(DoS) Attacks
1.7 0.6 -1.1
Note: 1) Reference date : 2011 Survey(December 31, 2010); 2012 Survey(December 31, 2011)
2) Base : Proportion of employees using computers (% of total), Use of Computer Virus Vaccines, Experience of Damages from Computer viruses,
worms or trojans - establishments with 10 or more employees having computers / Use of e-Government service, Proportion of employees
using Internet(% of total) - establishments with 10 or more employees having Internet access / Use of firewall (web application firewall)
products, Experience of Damages(Unauthorized Access, DoS Attacks) - establishments with 10 or more employees network constructed /
The rest - establishments with 10 or more employees
3) Employees include regular and non-regular employees.
Findings by Establishment Size
Looking at the results by establishment size revealed that the informatization level, including
information infrastructure and usage, was higher in larger establishments.
Meanwhile, the proportion of employees using computers and the Internet was highest in
establishments with 250 or more employees, but those with 10~49 employees was higher in those with
50~249 employees.
15
<Informatization Status by Establishment Size (in %)>
(Unit : %)
Classification
10~49
Employees
50~249
Employees
250+
Employees
Total Establishments
(10+ Employees)
Computer Penetration 98.4 99.8 100.0 98.7
Proportion of Employees Using Computers 66.4 64.7 71.2 66.2
LAN Connection 96.8 99.2 99.8 97.2
Internet Access 98.1 99.8 100.0 98.4
Proportion of Employees Using the Internet 65.2 63.7 69.0 65.0
Use of e-Government service 83.7 98.5 100.0 86.1
Homepage Operation 54.2 73.1 84.9 57.5
Use of e-Commerce service 60.0 70.3 81.2 61.9
Use of RFID Technology 38.3 47.3 69.3 40.1
ICT-based Production Innovation 26.9 27.9 51.5 27.8
ICT-based Business Process Innovation 57.8 61.6 80.3 59.6
Use of Computer Virus Vaccines 92.6 96.0 97.8 93.2
Use of Firewall Product 33.5 46.6 68.4 36.1
Use of Web Application Firewall Products 31.7 39.3 54.2 33.3
Computer viruses, worms or trojans
5.9 9.5 14.5 6.5
Unauthorized Access to Data and systems
0.7 1.6 2.4 0.9
Denial of Service(DoS) Attacks
*0.4 1.3 3.6 0.6
Note: *Estimate has a relative standard error(CV) of between 25% to 30% and should be used with caution.
Findings by Industry Type
The computer penetration rate, the Internet access rate, LAN connection rate, and the rate of using
computer virus vaccine products were high in most industries.
In particular, main indicators, including the homepage operation rate, the proportion of employees
using computers and the Internet, and the rate of using information security products such as firewall/
web application firewall products were relatively high in 'financial and insurance activities' and
information and communications.
Meanwhile, the proportions of establishments using e-government, e-commerce, LAN connection,
Internet access, and information security products were lowest in 'accommodation and food service
activities'.
<Informatization Status by Industry Type (in %)>
(Unit : %)
Category
Agri-
culture,
Forestry,
Fishing,
Mining
and
Quarrying
Manu-
facturing
Con-
struction
Whole-
sale
and
Retail
trade
Trans-
portation
Accom-
modat-
ion and
Food
service
activities
Inform-
ation and
Comm-
unicat-
ions
Finan-
cial and
Insur-
ance
activit-
ies
Real
estate
activities,
Renting
and
Leasing
Profes-
sional,
Scientific
and
Technical
activities
Business
facilities
mana-
gement
and
Business
Member-
ship
organi-
zations,
Repair
and Other
personal
services
Other
Activities
Computer Penetration 97.4 98.4 99.8 99.6 95.5 90.3 100.0 100.0 99.3 100.0 96.2 99.0 100.0
Proportion of Employees
Using Computers
53.4 46.3 65.3 69.5 47.0 46.7 94.8 91.8 53.1 88.4 52.1 56.3 82.7
LAN Connection 96.3 98.0 97.1 97.8 95.9 77.7 99.4 99.2 96.5 97.6 96.5 96.2 98.9
Internet Access 97.4 98.4 99.8 99.2 95.0 87.1 100.0 100.0 98.6 100.0 96.2 99.0 99.9
Proportion of Employees
Using the Internet
53.5 45.0 64.7 68.3 45.9 43.8 93.2 89.7 51.4 87.2 52.4 55.6 81.7
Use of e-Government service 86.8 85.4 92.4 82.2 83.7 50.9 91.7 87.9 90.4 92.4 84.3 75.6 92.9
Homepage Operation 38.4 45.3 21.4 63.4 32.0 54.6 85.4 100.0 30.6 62.7 43.9 47.7 76.8
Use of e-Commerce service 61.8 57.5 71.7 62.5 49.1 39.1 87.4 57.5 60.3 69.6 55.8 55.1 68.8
Use of RFID Technology **7.8 38.1 25.0 49.4 37.6 35.2 34.5 28.3 13.8 30.6 28.4 43.3 57.3
Use of Computer Virus Vaccines 92.8 92.4 95.3 90.8 92.8 77.6 95.0 96.1 91.8 95.2 92.7 90.1 96.9
Use of Firewall Product 35.4 29.9 23.3 37.7 26.1 18.5 44.6 63.1 23.1 33.4 38.1 31.6 43.5
Use of Web Application
Firewall Products
32.1 28.2 26.7 33.3 30.4 21.8 34.8 53.3 24.1 34.7 35.1 29.7 37.4
Note: * *Estimate has a relative standard error greater than 35% and is considered too unreliable for general use.
1
.

O
v
e
r
v
i
e
w

o
f

t
h
e

S
u
r
v
e
y

o
n

t
h
e

I
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y
16
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Among the 267,696 establishments with 10 or more employees, those having computers were 264,120 or
98.7% as of December 2011, similar to 98.5% at the end of 2010.
Status of Computer Penetration and Usage
2
A. Computer Penetration
Establishments possessing Computers
(No. of Establishments) (%)
300,000
240,000
180,000
120,000
60,000
0
Classification 2010 2011
No. of Establishments With Computers 246,826 264,120
Computer Penetration Rate 98.5 98.7
100
80
60
40
20
0
Base : Establishments with 10 or more employees(Census on Establishments, Statistics Korea)
Note : Computers include desktop computers, portable computers(notebook computers, tablet PCs, ultra mobile PCs, PDAs, etc.),
server computers, etc.
17
2
Computer Penetration by Industry Type and Establishment Size
As of December 2011, the computer penetration rate in establishments with 10 or more employees was
above 90% for all industry types.
The computer penetration rate in establishments with 250 or more employees was 100.0%, followed by
99.8% in establishments with 50~249 employees and 98.4% in those with 10~49 employees. The survey
showed that the larger the establishment size, the higher the computer penetration rate.
2
.

S
t
a
t
u
s

o
f

C
o
m
p
u
t
e
r

P
e
n
e
t
r
a
t
i
o
n

a
n
d

U
s
a
g
e
2010 2011
(Unit: %)
Computer Penetration Rate - By Industry Type
100
80
60
40
20
0
A
g
r
i
c
u
l
t
u
r
e
,

F
o
r
e
s
t
r
y
,

F
i
s
h
i
n
g
,

M
i
n
i
n
g

a
n
d

Q
u
a
r
r
y
i
n
g
M
a
n
u
f
a
c
t
u
r
i
n
g
W
h
o
l
e
s
a
l
e

a
n
d

R
e
t
a
i
l

T
r
a
d
e
C
o
n
s
t
r
u
c
t
i
o
n
T
r
a
n
s
p
o
r
t
a
t
i
o
n
A
c
c
o
m
m
o
d
a
t
i
o
n

a
n
d

F
o
o
d

S
e
r
v
i
c
e

A
c
t
i
v
i
t
i
e
s
F
i
n
a
n
c
i
a
l

a
n
d

I
n
s
u
r
a
n
c
e

A
c
t
i
v
i
t
i
e
s
I
n
f
o
r
m
a
t
i
o
n

a
n
d

C
o
m
m
u
n
i
c
a
t
i
o
n
s
R
e
a
l

e
s
t
a
t
e

A
c
t
i
v
i
t
i
e
s
,

R
e
n
t
i
n
g

a
n
d

L
e
a
s
i
n
g
P
r
o
f
e
s
s
i
o
n
a
l
,

S
c
i
e
n
t
i
f
i
c

a
n
d

T
e
c
h
n
i
c
a
l

A
c
t
i
v
i
t
i
e
s
B
u
s
i
n
e
s
s

F
a
c
i
l
i
t
i
e
s

M
a
n
a
g
e
m
e
n
t

a
n
d

B
u
s
i
n
e
s
s

S
u
p
p
o
r
t

S
e
r
v
i
c
e
s
M
e
m
b
e
r
s
h
i
p

O
r
g
a
n
i
z
a
t
i
o
n
s
,

R
e
p
a
i
r

a
n
d

O
t
h
e
r

P
e
r
s
o
n
a
l

S
e
r
v
i
c
e
s

O
t
h
e
r

A
c
t
i
v
i
t
i
e
s
98.1 98.4
100.099.8
99.2 99.6
96.9
95.5
87.7
90.3
100.0
100.0
100.0 100.0
100.0
99.3 99.6
100.0
97.3 96.2
98.2
99.0 99.8 100.0
97.4
92.7
10~49 Employees 50~249 Employees 250+ Employees Total Establishments
(10+ Employees)
(Unit: %)
2010 2011
98.2
98.5
99.9 100.0100.0
99.8 98.7
98.4
Computer Penetration Rate - By Establishment Size
100
80
60
40
20
0
Base : Establishments with 10 or more employees, nationwide
Note : 1) Computer penetration rate refers to the proportion of establishments having computers
2) Other Activities : KSIC D(Electricity, gas, steam and water supply), E(Sewage, waste management, materials recovery and remediation
activities), O(Public administration and defence ; compulsory social security), P(Education), Q(Human health and social work activities), R(Arts,
sports and recreation related services)
18
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
B. Employees Computer Usage
1)
As of December 31, 2011, 66.2% of employees on average were using computers for routine work
2)
in
264,120 establishments with 10 or more employees and computers. It was up by about 1%p from 2010.
Also, it was found that more than 75% of employees were using computers for their work in more than
half (53.0%) of establishments having computers.
Meanwhile, the share of employees using computers among all employees for their routine work in
267,696 establishments with 10 or more employees, the comparison base recommended by the OECD,
was estimated to be 65.3% on average. In other words, more than 3 out of 5 employees were found to be
using computers for work.
2) Using computers for routine work refers to using computers for work at least once a week.
Proportion of Employees Using Computers
(No. of establishments) (%)
150,000
120,000
90,000
60,000
30,000
0
Base : Establishments with 10 employees or more that are possessing at least 1 computer
Note : Computer usage rate refers to the proportion of employees using computers among all employees in establishments having computers.
Classification Less than 25% 25%~less than 50% 50%~less than 75% 75% and above
2010
No. of Establishments 53,286 35,486 27,917 130,137
% of Establishments 21.6 14.4 11.3 52.7
2011

Average
Proportion of
Employees Using
Computers
2010
65.3%
2011
66.2%
100
80
60
40
20
0
19
3
.

S
t
a
t
u
s

o
f

L
A
N

C
o
n
s
t
r
u
c
t
i
o
n
As of December 2011, the proportion of establishments with LAN was 97.2% (240,433) out of the total
number of establishments with 10 or more employees and network connection (247,294). It was up by
7.8%p from 89.4% in 2010, and LAN was found to be used mainly for the purpose of sharing and utilizing
information resources.
Meanwhile, 89.8% of the establishments with 10 or more employees (267,696), the OECD's comparison
base, were found to have constructed LAN.
LAN Connection by Industry Type and Establishment Size
The proportion of establishments with LAN among those with 10 or more employees was highest in
'information and communications' (99.4%), followed by 'financial and insurance activities' (99.2%), 'other
activities'(98.9%), and 'manufacturing (98,0%). Meanwhile, it was the lowest in 'accommodation and food
service activities' (less than 80%), whereas other industries showed the LAN construction rate of over
90%.
The proportion of establishments with LAN connection was highest in those with 250 or more employees
(99.8%), followed by those with 50-249 (99.2%) and those with 10-49(96.8%). Larger establishments were
found to be more likely to have network connection.
The proportion of establishments with LAN connection was slightly up from the previous year (88.1%) in
all establishment sizes, especially up by over 8%p in establishments with 10~49 employees.
Status of LAN Connection
3
Establishments with LAN
250,000
200,000
150,000
100,000
50,000
0
No. of Establishments with LAN 197,777 240,433
Proportion of Establishments with LAN 89.4 97.2
100
80
60
40
20
0
Base : Establishments with 10 or more employees having network connection.
20
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
(10+ Employees)
(Unit: %)
2010 2011
88.1
89.4
95.5
97.8
99.8
99.2
97.2 96.8
Proportion of establishments with LAN By Establishment Size
100
80
60
40
20
0
Base : Establishments with 10 or more employees having network connection.
2010 2011
(Unit: %)
Proportion of establishments with LAN By Industry Type
100
80
60
40
20
0
A
g
r
i
c
u
l
t
u
r
e
,

F
o
r
e
s
t
r
y
,

F
i
s
h
i
n
g
,

M
i
n
i
n
g

a
n
d

Q
u
a
r
r
y
i
n
g
M
a
n
u
f
a
c
t
u
r
i
n
g
W
h
o
l
e
s
a
l
e

a
n
d

R
e
t
a
i
l

T
r
a
d
e
C
o
n
s
t
r
u
c
t
i
o
n
T
r
a
n
s
p
o
r
t
a
t
i
o
n
A
c
c
o
m
m
o
d
a
t
i
o
n

a
n
d

F
o
o
d

S
e
r
v
i
c
e

A
c
t
i
v
i
t
i
e
s
F
i
n
a
n
c
i
a
l

a
n
d

I
n
s
u
r
a
n
c
e

A
c
t
i
v
i
t
i
e
s
I
n
f
o
r
m
a
t
i
o
n

a
n
d

C
o
m
m
u
n
i
c
a
t
i
o
n
s
R
e
a
l

e
s
t
a
t
e

A
c
t
i
v
i
t
i
e
s
,

R
e
n
t
i
n
g

a
n
d

L
e
a
s
i
n
g
P
r
o
f
e
s
s
i
o
n
a
l
,

S
c
i
e
n
t
i
f
i
c

a
n
d

T
e
c
h
n
i
c
a
l

A
c
t
i
v
i
t
i
e
s
B
u
s
i
n
e
s
s

F
a
c
i
l
i
t
i
e
s

M
a
n
a
g
e
m
e
n
t

a
n
d

B
u
s
i
n
e
s
s

S
u
p
p
o
r
t

S
e
r
v
i
c
e
s
M
e
m
b
e
r
s
h
i
p

O
r
g
a
n
i
z
a
t
i
o
n
s
,

R
e
p
a
i
r

a
n
d

O
t
h
e
r

P
e
r
s
o
n
a
l

S
e
r
v
i
c
e
s

O
t
h
e
r

A
c
t
i
v
i
t
i
e
s
86.3
98.0
81.5
97.1
91.2
97.8
84.9
95.9
75.3
77.7
98.4 99.4 98.4
81.1
99.2
96.5
94.1
97.6
85.7
96.5
88.3
96.2 93.4
98.9
96.3
84.1
21
As of December 31, 2011, it was estimated that 98.4% or 263,379 out of 267,696 establishments with 10 or
more employees had access to the Internet. It was similar to 98.4% in the previous year.
Internet Access by Industry Type and Establishment Size
The Internet access rate by industry type was over 90% in most industries except 'accommodation and
food service activities'(87.1%).
The Internet access rate was the highest at 100% in establishments with 250 or more employees, followed
by those with 50-249 (99.8%) and those with 10-49 (98.1%). The survey showed that the larger the
establishment size, the higher the Internet access rate.
4
.

S
t
a
t
u
s

o
f

I
n
t
e
r
n
e
t

I
n
f
r
a
s
t
r
u
c
t
u
r
e

a
n
d

U
s
a
g
e
Status of Internet Infrastructure and Usage
4
A. Internet Access
Establishments with Internet Access
300,000
240,000
180,000
120,000
60,000
0
No. of Establishments
Having Internet Access
246,760 263,379
Proportion of Establishments
Having Internet Access
98.4 98.4
100
80
60
40
20
0
22
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
(10+ Employees)
(Unit: %)
2010 2011
98.2 98.4 99.9 100.0 100.0
99.8 98.4
98.1
Internet Access Rate By Establishment Size
100
80
60
40
20
0
2010 2011
(Unit: %)
Internet Access Rate By Industry Type
100
80
60
40
20
0
A
g
r
i
c
u
l
t
u
r
e
,

F
o
r
e
s
t
r
y
,

F
i
s
h
i
n
g
,

M
i
n
i
n
g

a
n
d

Q
u
a
r
r
y
i
n
g
M
a
n
u
f
a
c
t
u
r
i
n
g
W
h
o
l
e
s
a
l
e

a
n
d

R
e
t
a
i
l

T
r
a
d
e
C
o
n
s
t
r
u
c
t
i
o
n
T
r
a
n
s
p
o
r
t
a
t
i
o
n
A
c
c
o
m
m
o
d
a
t
i
o
n

a
n
d

F
o
o
d

S
e
r
v
i
c
e

A
c
t
i
v
i
t
i
e
s
F
i
n
a
n
c
i
a
l

a
n
d

I
n
s
u
r
a
n
c
e

A
c
t
i
v
i
t
i
e
s
I
n
f
o
r
m
a
t
i
o
n

a
n
d

C
o
m
m
u
n
i
c
a
t
i
o
n
s
R
e
a
l

e
s
t
a
t
e

A
c
t
i
v
i
t
i
e
s
,

R
e
n
t
i
n
g

a
n
d

L
e
a
s
i
n
g
P
r
o
f
e
s
s
i
o
n
a
l
,

S
c
i
e
n
t
i
f
i
c

a
n
d

T
e
c
h
n
i
c
a
l

A
c
t
i
v
i
t
i
e
s
B
u
s
i
n
e
s
s

F
a
c
i
l
i
t
i
e
s

M
a
n
a
g
e
m
e
n
t

a
n
d

B
u
s
i
n
e
s
s

S
u
p
p
o
r
t

S
e
r
v
i
c
e
s
M
e
m
b
e
r
s
h
i
p

O
r
g
a
n
i
z
a
t
i
o
n
s
,

R
e
p
a
i
r

a
n
d

O
t
h
e
r

P
e
r
s
o
n
a
l

S
e
r
v
i
c
e
s

O
t
h
e
r

A
c
t
i
v
i
t
i
e
s
97.9 98.4
100.0 99.8 99.2 99.2
96.9 95.0
87.7 87.1
100.0 100.0
100.0
100.0 100.0
98.699.6100.0
97.3
96.2
98.2
99.0 99.8 99.9
97.4
92.7
23
4
.

S
t
a
t
u
s

o
f

I
n
t
e
r
n
e
t

I
n
f
r
a
s
t
r
u
c
t
u
r
e

a
n
d

U
s
a
g
e
As of December 31, 2011, when 263,379 establishments with 10 or more employees having Internet
access were asked on a multiple-response basis how they access to the Internet, most of them replied
that they use 'optic LAN (55.5%). Following this were 'wireless Internet on mobile phones' (24.8%), and
'private line' (20.4%), and so on.
While the proportion of establishments using 'xDSL' (from 38.4% to 16.1%) decreased drastically from
2010, the proportion of establishments using 'optic LAN/FTTH' (from 37.9% to 55.5%) increased much,
indicating that the Internet access environment improved considerably.
Meanwhile, the proportion of establishments using broadband Internet among the establishments with 10
or more employees (267,696), the OECD's comparison base, was 98.4% (263,379 establishments),
indicating that most of establishments with 10 or more employees were using broadband Internet.
B. Internet Access Method (Multiple Responses)
Internet Access Method (Multiple Responses)
(No. of establishments) (%)
150,000
120,000
90,000
60,000
30,000
0
Base : Establishments with 10 or more employees having internet access
Note : 1) Data are based on multiple responses.
2) High-speed Wireless Internet : Wibro, WCDMA/HSDPA etc
Classification
Optic
Lan/FTTH
Wireless
Internet
on mobile
phones
Private Line
Wireless
LAN
xDSL
Cable
Modem
High-speed
Wireless
Internet
2010
No. of Establishments 93,409 67,514 64,806 61,365 94,636 28,410 16,683
Usage Rate 37.9 27.4 26.3 24.9 38.4 11.5 6.8
2011
No. of Establishments 146,063 65,228 53,698 47,280 42,298 29,177 18,099
Usage Rate 55.5 24.8 20.4 18.0 16.1 11.1 6.9
100
80
60
40
20
0
24
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
As for the Internet access method by industry type, most industries used 'optic LAN' whereas 'financial
and insurance activities'(62.0%) mainly used 'private line'.
In terms of the establishment size, 'private line' was mostly used for Internet access in establishments
with 250 or more employees (56.2%), whereas 'optic LAN/FTTH' was mainly used in those with 10~249
employees (56.5% in those with 10~49 employees and 50.9% in those with 10~249 employees).
3) Other Activities : KSIC D(Eletricity, gas, steam and water supply), KSIC E(Sewage, waste management, materials recovery and remediation
activities), KSIC O(Public administration and defence), KSIC P(Education), KSIC Q(Human health and social work activities),
KSIC R(Arts, sports and recreation related services)
4) *Estimate has a relative standard error(CV) of between 25% to 35% and should be used with caution.
5) **Estimate has a relative standard error greater than 35% and is considered too unreliable for general use.

Internet Access Method by Industry Type and Establishment Size
(multiple responses)
Internet Access Method - By Industry Type (multiple responses)
Classification
Agricul-
ture,
Forestry,
Fishing,
Mining
and
Quarrying
Manufac-
turing
Const-
ruction
Wholesale
and
Retail
Trade
Transpor-
tation
Accom-
modation
and
Food
Service
Activities
Infor-
mation
and
Commu-
nications
Financial
and
Insurance
Activities
Real
estate
Activities,
Renting
and
Leasing
Pro-
fessional,
Scientific
and
Technical
Activities
Business
Facilities
Manage-
ment
and
Business
Support
Services
Member-
ship
Organi-
zations,
Repair
and Other
Personal
Services
Other
Activities
xDSL 28.2 17.5 17.0 16.9 17.2 23.9 15.9 11.5 19.2 15.0 14.4 16.9 13.0
Private Line *16.1 12.1 5.8 15.5 19.7 7.3 31.0 62.0 10.0 17.3 13.5 12.0 30.0
Cable
Modem
**3.4 12.3 13.2 12.0 8.1 12.7 *7.2 7.2 *8.8 9.8 15.4 12.9 10.2
Optic LAN/
FTTH
57.1 59.2 62.8 56.7 57.8 51.1 49.9 38.0 72.2 60.3 54.0 62.5 50.6
Wireless
LAN
*16.1 13.2 15.9 20.0 11.3 24.1 25.6 28.3 11.9 26.1 12.5 18.2 18.2
Wireless
internet
on mobile
phones
*15.4 22.2 21.1 34.1 19.0 19.7 41.0 28.3 16.9 34.0 26.7 23.3 22.1
Others **5.9 5.4 7.6 9.2 *3.6 *4.8 12.8 6.9 **5.3 6.8 8.3 *5.4 7.3
(Unit: %)
100
80
60
40
20
0
25
Internet Access Method - By Establishment Size (multiple responses)
100
80
60
40
20
0
Classification 10~49 Employees 50~249 Employees 250+ Employees
(10+ Employees)
xDSL 16.3 14.3 17.3 16.1
Private Line 17.2 34.6 56.2 20.4
Cable Modem 11.7 7.9 8.2 11.1
Optic LAN/FTTH 56.5 50.9 40.5 55.5
Wireless LAN 17.6 18.7 28.0 18.0
Wireless internet
on mobile phones
23.7 28.5 44.0 24.8
High-speed
Wireless internet
6.7 8.0 7.1 6.9
(Unit: %)
4
.

S
t
a
t
u
s

o
f

I
n
t
e
r
n
e
t

I
n
f
r
a
s
t
r
u
c
t
u
r
e

a
n
d

U
s
a
g
e
Status of Internet Infrastructure and Usage
26
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
As of December 31, 2011, the proportion of employees using the Internet for routine work
4)
in 263,379
establishments with 10 or more employees having Internet access was 65.0% on average. It was up by
about 1%p from 2010.
It was also found that more than 75% of employees were using Internet for their work in more than half
(51.0%) of establishments having Internet access.
Meanwhile, employees using the Internet for routine work in establishments with 10 or more employees
(267,696) were estimated to account for 64.0% on average. It indicates that 3 out of 5 employees were
using the Internet for work.
C. Employees Internet Usage
3)

Average
Proportion of
Internet-Using
Employees
2010
64.0%
2011
65.0%
Proportion of Employees Using the Internet
150,000
120,000
90,000
60,000
30,000
0
100
80
60
40
20
0
Base : Establishments with 10 or more employees
Note : Internet usage rate refers to the proportion of Internet-using employees in establishments having access to the Internet.
Classification Less than 25% 25%~less than 50% 50%~less than 75% more than 75%
2010
2011
4) Using the Internet for routine work refers to using the Internet for work at least once a week.
27
D. Internet Activities for Work (Multiple Responses)
As of December 31, 2011, the mostly used Internet function for work by employees in most of 263,379
establishments with 10 or more employees having Internet access was 'sending and receiving of e-mails'
(95.9%), followed by 'getting information from government/public authorities' (82.9%), 'interacting with
government/public authorities' (76.7%), 'performing Internet banking' (75.6%), and 'getting information
about goods or services' (68.7%).
4
.

S
t
a
t
u
s

o
f

I
n
t
e
r
n
e
t

I
n
f
r
a
s
t
r
u
c
t
u
r
e

a
n
d

U
s
a
g
e
Internet Activities (Functions) Used in Work (multiple responses)
300,000
250,000
200,000
150,000
100,000
50,000
0
100
80
60
40
20
0
Classification
Sending
or
Recei-
ving
emails
Getting
Infor-
mation
from
Govern-
ment/
Public
Authori-
ties
Inter-
acting
with
Govern-
ment
Organi-
zations/
Public
Authori-
ties
Per-
forming
Internet
Banking
Getting
infor-
mation
about
goods or
services
Other
Infor-
mation
Searches
or
Re-
search
Internal
or
External
Recruiting
Pro-
viding
Customer
Services
Access
to
Other
Financial
Services
Using
VoIP
Training
Em-
ployees
Delivering
Products
Online
2011
No. of
Establishments
252,527 218,335 202,142 199,010 181,036 164,050 104,611 62,116 59,851 58,591 48,319 41,004
Usage Rate 95.9 82.9 76.7 75.6 68.7 62.3 39.7 23.6 22.7 22.2 18.3 15.6
28
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
According to the survey, 226,755 out of 263,379 establishments with 10 or more employees having Internet
access used administrative information and public services of government/public authorities
(e-government services) for their business during the year 2011. It was found that more than 8 out of 10
establishments having Internet access (86.1%) used e-government services and the e-government service
usage rate was not much different from those in 2010 (85.9%).
Meanwhile, the e-government service usage rate in establishments with 10 or more employees (267,696),
which is the comparison base recommended by the OECD, accounted for 84.7% (226,905), indicating that 8
out of 10 establishments with 10 or more employees were using e-government service.
e-Government Service Usage by Industry Type
In terms of the industry type, the e-government service usage rate was the highest in 'other activities'
(92.9%), followed by 'construction' and 'professional, scientific and technical activities' (92.4%), and
'information and communications' (91.7%)'. Meanwhile, it was the lowest in 'accommodation and food
service activities' (50.9%)
Status of e-Government Service Usage
5
A. e-Government Service Usage
e-Government Service Usage
(No. of Establishments)
250,000
200,000
150,000
100,000
50,000
0
Using e-Government Service
211,939 226,755
e-Government Service Usage Rate 85.9 86.1
100
80
60
40
20
0
Reference Date: January 1, 2011 - December 31, 2011
Base : Establishments with 10 or more employees having Internet access
Note : e-Government service refers to 'administrative information and public services provided by government/public authorities through the Internet.
'Government/public authorities include central and local government organizations, local governments, public offices, and semi government
organizations such as public libraries, hospitals, and universities. e-Government service includes online processing of civil applications and
declarations, online provision of administrative information, and processing of questions or complaints via the homepages or portals of government
and public authorities.
(%)
29
e-Government Service Usage by Establishment Size
The e-government service usage rate in establishments with 250 or more employees was 100.0%,
followed by 98.5% in establishments with 50~249 employees and 83.7% in those with 10~49 employees.
The survey showed that the larger the establishment size, the higher the e-government service usage
rate.
Particularly, the e-government service usage rate in establishments with 50 or more employees
increased by over 3%p (5.4%p in those with 50~249 employees and 3.3%p in those with 250 or more
employees), compared to 2010.
5
5
.

S
t
a
t
u
s

o
f

e
-
G
o
v
e
r
n
m
e
n
t

S
e
r
v
i
c
e

U
s
a
g
e
Note : Other Activities - KSIC D(Electricity, gas, steam and water supply), KSIC E(Sewage, waste management, materials recovery and remediation
activities), KSIC O(Public administration and defence), KSIC P(Education), KSIC Q(Human health and social work activities), KSIC R(Arts, sports
and recreation related services)
(Unit: %)
2010 2011
92.092.4
80.4
82.282.1
83.7
52.250.9
89.8
91.7 91.0
87.9 88.7
90.4
95.6
92.4
82.9
84.3
67.7
75.6
92.692.9
86.7
85.4
80.4
86.8
e-Government Service Usage Rate - By Industry Type
100
80
60
40
20
0
(10+ Employees)
(Unit: %)
2010 2011
96.7
100.0
93.1
98.5
85.9 86.1
84.4 83.7
e-Government Service Usage Rate - By Establishment Size
100
80
60
40
20
0
A
g
r
i
c
u
l
t
u
r
e
,

F
o
r
e
s
t
r
y
,

F
i
s
h
i
n
g
,

M
i
n
i
n
g

a
n
d

Q
u
a
r
r
y
i
n
g
M
a
n
u
f
a
c
t
u
r
i
n
g
W
h
o
l
e
s
a
l
e

a
n
d

R
e
t
a
i
l

T
r
a
d
e
C
o
n
s
t
r
u
c
t
i
o
n
T
r
a
n
s
p
o
r
t
a
t
i
o
n
A
c
c
o
m
m
o
d
a
t
i
o
n

a
n
d

F
o
o
d

S
e
r
v
i
c
e

A
c
t
i
v
i
t
i
e
s
F
i
n
a
n
c
i
a
l

a
n
d

I
n
s
u
r
a
n
c
e

A
c
t
i
v
i
t
i
e
s
I
n
f
o
r
m
a
t
i
o
n

a
n
d

C
o
m
m
u
n
i
c
a
t
i
o
n
s
R
e
a
l

e
s
t
a
t
e

A
c
t
i
v
i
t
i
e
s
,

R
e
n
t
i
n
g

a
n
d

L
e
a
s
i
n
g
P
r
o
f
e
s
s
i
o
n
a
l
,

S
c
i
e
n
t
i
f
i
c

a
n
d

T
e
c
h
n
i
c
a
l

A
c
t
i
v
i
t
i
e
s
B
u
s
i
n
e
s
s

F
a
c
i
l
i
t
i
e
s

M
a
n
a
g
e
m
e
n
t

a
n
d

B
u
s
i
n
e
s
s

S
u
p
p
o
r
t

S
e
r
v
i
c
e
s
M
e
m
b
e
r
s
h
i
p

O
r
g
a
n
i
z
a
t
i
o
n
s
,

R
e
p
a
i
r

a
n
d

O
t
h
e
r

P
e
r
s
o
n
a
l

S
e
r
v
i
c
e
s

O
t
h
e
r

A
c
t
i
v
i
t
i
e
s
30
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
During the year 2011, most of 226,755 establishments with 10 or more employees that used e-government
service used it mainly for 'information search and retrieval' (95.9%), followed by 'online processing of civil
application' (80.8%), 'getting civil application forms' (75.4%), and 'submitting documents and data for civil
application' (71.7%).
In terms of the purposes, the number of establishments using e-government service increased compared
to the same period of 2010. However, the growth rate was found to be low compared to the growth rate of
the number of establishments using e-government service (7.0%).
B. Purposes of Using e-Government Services
(Multiple Responses)
Purposes of Using e-Government Services
250,000
200,000
150,000
100,000
50,000
0
100
80
60
40
20
0
Base : Establishments with 10 or more employees that used e-government services
Note : Data are based on multiple responses.
Classification
Information Search
and Retrieval
Getting Civil
Application Forms
Submitting Documents
and Data for Civil
Application
Online Processing of
Civil Application
2010
Usage Rate 98.4 77.1 72.0 85.7
2011
Usage Rate 95.9 75.4 71.7 80.8
31
During the year 2011, more than 60% (61.9%) among all establishments with 10 or more employees
(267,696) were found to have purchased or sold goods or services through e-commerce. It was up by over
11%p compared to the same period of 2010 (50.2%), showing that more than 3 out of 5 establishments
with 10 or more employees were using e-commerce.
While the sale of goods or services through e-commerce was done by 59.7% (159,754) of establishments
with 10 or more employees, the purchase was done by 12.5% (33,392), indicating that e-commerce was
more used for purchase than for sale. Compared to the same period of 2010, the e-commerce usage rate
increased for both purchase and sale.
Status of e-Commerce Usage
6
A. e-Commerce Usage
6
.

S
t
a
t
u
s

o
f

e
-
C
o
m
m
e
r
c
e

U
s
a
g
e

Classification Use Purchase Sale
2010
No. of Establishments 125,786 121,010 23,197
Usage Rate 50.2 48.3 9.3
2011
No. of Establishments 165,625 159,754 33,392
Usage Rate 61.9 59.7 12.5
e-Commerce Usage
200,000
160,000
120,000
80,000
40,000
0
100
80
60
40
20
0
Reference Period : January 1, 2011 - December 31, 2011
Base : Establishments with 10 or more employees (Census on Establishments, Statistics Korea)
Note : 1) e-Commerce refers to the sale or purchase of goods or services, conducted via computer and networks (Internet networks,
non-Internet EDI, etc.), including mobile commerce.
2) It includes orders received or placed via Internet-enabled mobile phones (mobile commerce), but excludes orders received via telephone,
facsimile or conventional e-mail.
3) e-Commerce in the finance and insurance industry refers to a way of purchasing goods and services through Internet-based networks or a way of
selling goods, information, and services through Internet marketplaces (websites that provide Internet banking services). It does not include
regular transactions that occur through non-Internet-based networks shared by establishments in the finance and insurance industry.
32
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
e-Commerce Usage by Industry Type
The e-commerce usage rate for the purchase of goods and services was highest in 'information and
communications' (83.1%) whereas it was relatively low in 'Accommodation and food service activities'
(36.1%).
The rate for the sale of goods and services was also highest in 'information and communications' (27.4%).
Consequently, both purchase and sale through e-commerce were most frequent in the industry.
Meanwhile, the share of establishments using e-commerce for the sale of goods or services increased
compared to the same period of 2010 in most industries.
Reference Date: January 1, 2011 ~ December 31, 2011
Note : 1) Other Activities - KSIC D(Electricity, gas, steam and water supply), KSIC E(Sewage, waste management, materials recovery and remediation
activities), KSIC O(Public administration and defence), KSIC P(Education), KSIC Q(Human health and social work activities), KSIC R(Arts,
2) *Estimate has a relative standard error of between 25% and 35% and should be used with caution.
e-Commerce Usage - By Industry Type
100
80
60
40
20
0
(Unit: %)
Classification
Agricul-
ture,
Forestry,
Fishing,
Mining
and
Quarrying
Manufac-
turing
Const-
ruction
Wholesale
and
Retail
Trade
Transpor-
tation
Accom-
modation
and
Food
Service
Activities
Infor-
mation
and
Commu-
nications
Financial
and
Insurance
Activities
Real
estate
Activities,
Renting
and
Leasing
Pro-
fessional,
Scientific
and
Technical
Activities
Business
Facilities
Manage-
ment
and
Business
Support
Services
Member-
ship
Organi-
zations,
Repair
and
Other
Personal
Services
Other
Activities
2010
Purchase 40.4 42.4 45.1 45.9 32.1 38.4 68.3 52.5 40.1 53.8 39.9 38.4 61.8
Sale 15.4 7.9 4.4 15.0 5.3 7.2 27.4 23.0 1.5 8.5 6.6 7.0 5.1
2011
Purchase 61.6 55.8 70.0 60.0 47.7 36.1 83.1 47.9 60.3 67.8 54.6 55.0 67.9
Sale *10.7 11.4 10.9 23.7 5.9 9.8 32.5 24.9 **1.2 12.8 10.6 *4.5 6.4
33
6
.

S
t
a
t
u
s

o
f

e
-
C
o
m
m
e
r
c
e

U
s
a
g
e

e-Commerce Usage by Establishment Size
Establishments with 250 or more employees showed the highest rates of experiencing purchases (73.0%)
and sales (35.1%) through e-commerce, followed by those with 50-249 and those with 10-49, indicating
that both rates were higher in larger establishments. Particularly, it was up in all establishment size,
compared to 2010.
e-Commerce Usage - By Establishment Size
100
80
60
40
20
0
(Unit: %)
(10+ Employees)
2010
Purchase 46.8 55.2 62.8 48.3
Sale 8.4 11.7 32.4 9.3
2011
Purchase 57.8 69.0 73.0 59.7
Sale 12.1 12.0 35.1 12.5
Status of e-Commerce Usage
34
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
B. e-Commerces Effects in Sale
In 2011, 61.6% of the 33,392 establishments with 10 or more employees that have experience of selling
goods or services through e-commerce chose time saving/faster business processes' as the most
favourable effect of the electronic sales.
Following this were Reduction of costs' (58.6%), 'Reach new customers' (40.5%), increase customers and
sales (37.1%), and 'overcome of geographical limits in market' (36.2%).
Meanwhile, a few establishments chose 'customized services for loyal customers' (16.2%), and 'No effect'
accounted for 2.8%.
e-Commerce's Effects in Sale
25,000
20,000
15,000
10,000
5,000
0
100
80
60
40
20
0
Classification
Reduced
Transaction
Time and
Faster
Business
Processes
Reduced
Transaction
Costs
Reach
New
Customers
Increased
Number of
Customers
and Sales
Overcoming
of
Geographical
Limit
of Market
Improved
Quality of
Customer
Service
Keeping
Pace with
Competitors
Launch of
New Goods
or Services
Customized
Services
for Loyal
Customer
No Effect
2010
No. of
Establishments
14,296 13,980 10,586 7,827 9,173 7,302 6,102 3,347 2,941 *295
% of
Establishments
61.6 60.3 45.6 33.7 39.5 31.5 26.3 14.4 12.7 *1.3
2011
No. of
Establishments
20,578 19,576 13,533 12,387 12,080 10,873 8,323 6,755 5,412 *930
% of
Establishments
61.6 58.6 40.5 37.1 36.2 32.6 24.9 20.2 16.2 *2.8
Base : Establishments with 10 or more employees selling goods or services through e-Commerce
Note : 1) Data are based on multiple responses
35
7
.

S
t
a
t
u
s

o
f

H
o
m
e
p
a
g
e

O
p
e
r
a
t
i
o
n
Status of Homepage Operation
7
Homepage Operation by Industry Type and Establishment Size
Compared to other industries, 'information and communications' (67.7%), 'other activities' (58.8%), and
'professional, scientific and technical activities' (50.4%) had relatively high rates of 'operating their own
homepages' whereas 'financial and insurance activities' (84.6%) and 'accommodation and food service
activities' (35.5%) were more likely to 'share homepages with their head offices/upper organizations'.
In terms of the number of employees, the rate of operating 'own homepages' was higher in
establishments with more employees whereas the rate of operating 'shared homepages' was higher in
establishments with less employees.
As of December 31, 2011, 36.2% (96,807) of 267,696 establishments with 10 or more employees were
found to be operating own homepages (websites, mobile websites, blog, etc.).
Among these establishments, 21.3% were sharing their homepages with their head offices/upper
organizations, and 57.5% were either operating their own homepages or sharing them with the head
offices/upper organizations. Meanwhile, the homepage operation rate (including both 'own homepages'
and 'shared homepages') was down 3.6%p from 61.1% at the end of 2010.
A. Homepage Operation
2010 2011
(Unit: No. of Establishments, %)
Operating Sharing Homepages Not Maintaining
Own Homepages with Head Offices Homepages
300,000
240,000
180,000
120,000
60,000
0
Reference Date: December 31, 2011
Note : 1) Other Activities : KSIC D(Eletricity, gas, steam and water supply), KSIC E(Sewage, waste management, materials recovery and remediation
2) A homepage (website) refers to a site which has its Web address in the World Wide Web.
3) It includes the business website, homepage or a third party/s site (including a related business) where the business has substantial
control over the content of the site/page.
4) It excludes a listing in an online directory and advertising on a third party's site
92,381
(36.9%)
96,807
(36.2%)
60,856
(24.3%)
57,017
(21.3%)
97,455
(38.9%)
113,872
(42.5%)
36
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Note : 1) Other Activities : KSIC D(Eletricity, gas, steam and water supply), KSIC E(Sewage, waste management, materials recovery and remediation
2) A homepage (website) refers to a site which has its Web address in the World Wide Web.
3) It includes the business website, homepage or a third party/s site (including a related business) where the business has substantial
control over the content of the site/page.
4) It excludes a listing in an online directory and advertising on a third party's site
5) Blogs (NAVER blogs, Tistory, etc.), microblogs (Twitter, me2day, Yozm, etc.), mini homepages (Cyworld, etc.) and profile-based
services (Facebook, Myspace, etc.) are included.
6) *Estimate has a relative standard error(CV) of between 25% and 30% and should be used with caution.
Proportion of establishments with a Website or Homepage By Industry Type
100
80
60
40
20
0
(Unit: %)
Classification
Agricul-
ture,
Forestry,
Fishing,
Mining
and
Quarrying
Manufac-
turing
Const-
ruction
Wholesale
and
Retail
Trade
Transpor-
tation
Accom-
modation
and
Food
Service
Activities
Infor-
mation
and
Commu-
nications
Financial
and
Insurance
Activities
Real
estate
Activities,
Renting
and
Leasing
Pro-
fessional,
Scientific
and
Technical
Activities
Business
Facilities
Manage-
ment
and
Business
Support
Services
Member-
ship
Organi-
zations,
Repair
and
Other
Personal
Services
Other
Activities
2010
Sharing Homepages
with Head Offices
25.6 9.9 2.2 36.1 22.3 39.7 21.9 86.8 18.4 14.8 22.7 26.1 18.8
Operating Own
Homepages
17.2 39.0 21.7 27.6 15.9 13.3 68.9 9.8 24.7 47.1 24.6 35.4 63.0
2011
Sharing Homepages
with Head Offices
26.2 8.4 3.8 31.5 19.9 35.5 17.7 84.6 11.2 12.3 16.6 15.5 18.1
Operating Own
Homepages
*12.2 36.9 17.6 31.9 12.1 19.1 67.7 15.4 19.4 50.4 27.3 32.2 58.8
37
7
.

S
t
a
t
u
s

o
f

H
o
m
e
p
a
g
e

O
p
e
r
a
t
i
o
n
(10+ Employees)
2010
Sharing Homepages
with Head Offices
24.5 23.5 21.1 24.3
Operating Own
Homepages
33.2 55.0 68.2 36.9
2011
Sharing Homepages
with Head Offices
21.4 21.4 17.0 21.3
Operating Own
Homepages
32.9 51.7 67.8 36.2
Proportion of establishments with a Website or Homepage By Establishment Size
100
80
60
40
20
0
(Unit: %)
38
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
B. Homepage Functions
As of December 2011, all of the 96,807 establishments with 10 or more employees and own(sole)
homepages provided the function of 'general PR and advertisement of business/organization or products'.
Other functions were 'providing product catalogues or price information' (68.9%), 'provision of warranty
services' such as online inquiry and customer feedback, FAQ, etc. (64.6%), and 'membership registration'
(54.5%).
Meanwhile, relatively very few establishments provided the functions of 'customized functions exclusive
for loyal customers' (6.5%) and 'services for mobile internet (4.7%).
Homepage Functions (multiple responses)
100,000
80,000
60,000
40,000
20,000
0
Classification
General PR
and Ads of
Business
and
Products
Product
Catalogues
or Price
Information
Provision of
Online
Warranty
Services
Membership
Registration
(Joining)
English
Version of
The Website
Delivery
Products
Online
Online
Order
Customized
Web page of
Information
Provided
for Loyal
Customers
Wireless
Internet
Services
(SMS)
Others
No. of Establishments 96,807 66,673 62,523 52,745 21,838 9,940 9,872 6,266 4,579 3,969
% of Establishments 100.0 68.9 64.6 54.5 22.6 10.3 10.2 6.5 4.7 4.1
100
80
60
40
20
0
Base : Establishments with 10 or more employees operating their own homepages
Note : 1) Data are based on multiple responses
2) Others : Service for the disabled, etc.
39
As of December 31, 2011, 40.1% (107,266) of establishments with 10 or more employees (267,696) were
found to be using RFID technology. It rose by almost twice from 22.4%, compared to 2010.
8
.

S
t
a
t
u
s

o
f

R
F
I
D

T
e
c
h
n
o
l
o
g
y

U
s
a
g
e

Status of RFID Technology Usage
8
A. RFID Technology Usage
RFID Technology Usage by Industry Type and Establishment Size
The RFID technology usage rate was the highest in 'Other activities' (57.3%), followed by 'Wholesale and
retail trade' (49.4%) and 'Membership organizations, repair, and other personal services' (43.3%).
Establishments with 250 or more employees showed the highest RFID service usage rate (69.3%),
followed by those with 50~249 employees (47.3%) and those with 10~49 employees (38.3%). In other
words, the RFID service usage rate was higher in larger establishments.
RFID Technology Usage Rate
150,000
120,000
90,000
60,000
30,000
0
Using RFID technology
56,267 107,266
of Establishments 22.4 40.1
100
80
60
40
20
0
Note : RFID (Radio Frequency Identification) refers to a technology that uses thin flat tags and readers attached to objects to identify them through radio
frequency signals and interwork with the existing information systems to process information
40
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
(10+ Employees)
(Unit: %)
38.3
47.3
69.3
40.1
RFID Technology Usage Rate By Establishment Size
100
80
60
40
20
0
Status of RFID Technology Usage
*7.8
(Unit: %)
38.1
25.0
49.4
37.6
35.2
34.5
28.3
13.8
30.6
28.4
43.3
57.3
RFID Technology Usage Rate By Industry Type
80
60
40
20
0
A
g
r
i
c
u
l
t
u
r
e
,

F
o
r
e
s
t
r
y
,

F
i
s
h
i
n
g
,

M
i
n
i
n
g

a
n
d

Q
u
a
r
r
y
i
n
g
M
a
n
u
f
a
c
t
u
r
i
n
g
W
h
o
l
e
s
a
l
e

a
n
d

R
e
t
a
i
l

T
r
a
d
e
C
o
n
s
t
r
u
c
t
i
o
n
T
r
a
n
s
p
o
r
t
a
t
i
o
n
A
c
c
o
m
m
o
d
a
t
i
o
n

a
n
d

F
o
o
d

S
e
r
v
i
c
e

A
c
t
i
v
i
t
i
e
s
F
i
n
a
n
c
i
a
l

a
n
d

I
n
s
u
r
a
n
c
e

A
c
t
i
v
i
t
i
e
s
I
n
f
o
r
m
a
t
i
o
n

a
n
d

C
o
m
m
u
n
i
c
a
t
i
o
n
s
R
e
a
l

e
s
t
a
t
e

A
c
t
i
v
i
t
i
e
s
,

R
e
n
t
i
n
g

a
n
d

L
e
a
s
i
n
g
P
r
o
f
e
s
s
i
o
n
a
l
,

S
c
i
e
n
t
i
f
i
c

a
n
d

T
e
c
h
n
i
c
a
l

A
c
t
i
v
i
t
i
e
s
B
u
s
i
n
e
s
s

F
a
c
i
l
i
t
i
e
s

M
a
n
a
g
e
m
e
n
t

a
n
d

B
u
s
i
n
e
s
s

S
u
p
p
o
r
t

S
e
r
v
i
c
e
s
M
e
m
b
e
r
s
h
i
p

O
r
g
a
n
i
z
a
t
i
o
n
s
,

R
e
p
a
i
r

a
n
d

O
t
h
e
r

P
e
r
s
o
n
a
l

S
e
r
v
i
c
e
s

O
t
h
e
r

A
c
t
i
v
i
t
i
e
s
Note : *Estimate has a relative standard error of between 35% and 40% and is considered too unreliable for general use.
41
8
.

S
t
a
t
u
s

o
f

R
F
I
D

T
e
c
h
n
o
l
o
g
y

U
s
a
g
e

B. Purpose of Using RFID Technology
As of December 31, 2011, establishments with 10 or more employees and using RFID technology
(107,266) were found to be using the service mainly for 'identification or access control' (75.5%). It was
followed by 'security management' (56.5%) for preventing theft and forgery and 'inventory management'
(23.3%).
Meanwhile, the establishments using RFID technology for 'product classification' and 'logistics tracking'
accounted for 4.2% and 3.2% respectively.
Purposes of Using RFID Technology
100,000
80,000
60,000
40,000
20,000
0
Classification
Identification
or
Access control
Security
Management
(Theft and
Forgery
Management)
Inventory
Management
Others
(Manufacturing
Process
Management etc)
Product
Classification
Logistics
Tracking
(eg. Freight
Transportation
Tracking)
No. of Establishments 81,029 60,603 25,008 6,372 4,491 3,450
% of Establishments 75.5 56.5 23.3 5.9 4.2 3.2
100
80
60
40
20
0
Base : Establishments with 10 or more employees that used RFID Services
Note : Data are based on multiple responses
42
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
ICT-based Business Innovation
9
A. ICT-based Production Innovation
Establishments' Launch of New Goods or Services and ICT
Base : 1) Whether or not they launched new goods or services : Establishments with 10 or more employees
2) Relevance between ICT and new goods or services : Establishments with 10 or more employees launching new goods or services
Enabled by
or directly
related to ICT
8,003
(27.8%)
Did not Launch
new goods or
services
238,884
(89.2%)
Not enabled
by or directly
related to ICT
20,809
(72.2%) Launched
new goods
or services
28,812
(10.8%)
During the year 2011, 10.8% (28,812) of 267,696 establishments with 10 or more employees were found to
have launched new goods or services
5)
. Among them, It was found that more than 1 out of 4
establishments (27.2%) launched goods or services enabled by ICT or directly related ICT.
5) In this survey, new goods or services include not only completely new kinds of goods and services that have never existed in the market, but also those
just newly released by establishments although the same kinds of goods and services have already existed in the market.
43
9
.

I
C
T
-
b
a
s
e
d

B
u
s
i
n
e
s
s

I
n
n
o
v
a
t
i
o
n
9
ICT-based Production Innovation by Establishment Size
In terms of the establishment size, the rate was higher in larger establishments. Particularly, more than
half (51.5%) of establishments with 250 or more employees that launched new goods or services were
found to have launched by using ICT or ICT-related goods or services.
0 20 40 60 80 100
(Unit: %)
Related to ICT Not Related to ICT
ICT-based Production Innovation by Establishment Size
10~49 Employees
50~249 Employees
250+ Employees
(10+ Employees)
26.9
27.9
51.5
27.8
73.1
72.1
48.5
72.2
Base : Establishments with 10 or more employees launching new goods or services
44
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
During the year 2011, 8.5% or 22,794 out of 267,696 establishments with 10 or more employees were
estimated to have improved internal business process regarding the production/supply of goods or
services. Among them, It was found that about 6 out of 10 establishments (59.6%) experienced the
improvement of internal business process enabled by ICT or directly related ICT.
B. ICT-based Business Process Innovation
Establishments' Improvement of Internal Business Process and ICT
Base : 1) Whether or not they improved internal business process : Establishments with 10 or more employees
2) Relevance between ICT and internal business process : Establishments with 10 or more employees and that improved internal business
process
enabled
by or directly
related to ICT
13,596
(59.6%)
Did Not
improve internal
business process
244,902
(91.5%)
Improved
internal business
process
22,794
(8.5%)
Not enabled
by or directly
related to ICT
9,197
(40.4%)
45
9
.

I
C
T
-
b
a
s
e
d

B
u
s
i
n
e
s
s

I
n
n
o
v
a
t
i
o
n
ICT-based Business Process Innovation by Establishment Size
In terms of the establishment size, larger establishments showed higher rates of innovating business
process through ICT. Particularly, more than 80% (80.3%) of the establishments with 250 or more
employees and experiences of improving internal business process were estimated to have improved
business process by using ICT or relating it to ICT.
0 20 40 60 80 100
(Unit: %)
Related to ICT Not Related to ICT
ICT-based Business Process Innovation by Establishment Size
10~49 Employees
50~249 Employees
250+ Employees
(10+ Employees)
57.8
61.6
80.3
59.6
42.2
38.4
19.7
40.4
Base : Establishments that improved internal business process regarding the production/supply of goods and services
46
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Use of Information Security and
Privacy Products
10
As of December 2011, products that were most widely used for detecting and preventing intrusion among
247,294 establishments with 10 or more employees having network were 'firewall' (36.1%) and 'web
application firewall' (33.3%).
Meanwhile, the proportions of establishments using security products such as 'IPS' and 'IDS' (12.3% and
11.7% respectively) were relatively low, and it was down by compared to 2010.
A. Products for Intrusion Detection and Prevention
Use of Products for Intrusion Detection and Prevention (multiple responses)
120,000
90,000
60,000
30,000
0
50
40
30
20
10
0
Base : Establishments with 10 or more employees having network connection
2) IDS : Intrusion Detection System
3) IPS : Intrusion Prevention System
Classification Firewall Web firewall IPS IDS
2010
Usage Rate 46.7 34.3 18.3 17.7
2011
Usage Rate 36.1 33.3 12.3 11.7
47
1
0
.

U
s
e

o
f

I
n
f
o
r
m
a
t
i
o
n

S
e
c
u
r
i
t
y

a
n
d

P
r
i
v
a
c
y

P
r
o
d
u
c
t
s
Use of Information Security and
Privacy Products
10
B. Products for Computer Virus and Spam Prevention
As of December 2011, the establishments using computer virus vaccines to prevent computer virus and
spam accounted for 93.2% (246,112) of 264,120 establishments having computers, showing a decrease of
about 5%p from 98.4% in 2010.
Out of 247,294 establishments having network connection, 29.7% used anti-spyware software, 29.6% used
spam prevention solutions, and 14% used patch management systems. These proportions were down by
compared to 2010.
Use of Computer Virus and Spam Prevention Products (multiple responses)
250,000
200,000
150,000
100,000
50,000
0
100
80
60
40
20
0
Base : Computer virus vaccines - establishments with 10 or more employees having computers
Other products - establishments with 10 or more employees having network connection
2) PMS : Patch Management System
Classification
Computer Virus
Vaccines
(Including VMS)
Anti-apyware S/W
Spam Prevention
Solutions
PMS
2010
Usage Rate 98.4 39.7 38.6 23.1
2011
Usage Rate 93.2 29.7 29.6 14.0
Use of Information Security and Privacy Products
48
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
ICT Security Damages
6)
11
During the year 2011, 6.5% (17,229) of establishments having computers (264,120) were found to have
experienced damages from 'computer viruses, worms or trojans'. It was down by around 8.4%p from
14.9% in 2010.
A. Damages from Computer Viruses, Worms or Trojans
Damages from Computer Viruses, Worms or Trojans
2010 2011
Establishments having experiences of
damages
36,821 17,229
Proportion of establishments having
experiences of damages
14.9 6.5
(%)
50
40
30
20
10
0
Reference Period : January 1, 2011~ December 31, 2011
Base : Establishments with 10 or more employees having computers
Note : The damages are accompanied with software damage, data leakage or time loss. Damages that have been detected by information security products
such as vaccine programs and successfully prevented or cleaned up are excluded.
50,000
40,000
30,000
20,000
10,000
0
6) ICT security damage is accompanied with software damage, data leakage or time loss. Damages that have been detected by information security products
49
1
1
.

I
C
T

S
e
c
u
r
i
t
y

D
a
m
a
g
e
s
6)
11
During the year 2011, 0.9% or 2,206 establishments out of 247,294 establishments with 10 or more
employees having network connection were estimated to have experienced damages from unauthorized
access to data and systems.
B. Damages from Unauthorized Access to Data and Systems
Damages from Unauthorized Access to Data and Systems
2010 2011
damages
2,601 2,206
1.2 0.9
(%)
5
4
3
2
1
0
3,000
2,000
1,000
0
50
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
C. Damages from Denial of Service (DoS) Attacks
During the year 2011, 0.6% or 1,393 out of 247,294 establishments with 10 or more employees having
network connection were estimated to have experienced damages from 'DoS attacks'.
Damages from Denial of Service (DoS) Attacks
2010 2011
damages
3,761 1,393
1.7 0.6
(%)
5
4
3
2
1
0
5,000
4,000
3,000
2,000
1,000
0
51
1
1
.

I
C
T

S
e
c
u
r
i
t
y

D
a
m
a
g
e
s
2012
Yearbook of information Society Statistics
52
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s

Appendix 1. Statistical Tables
Table 1. Computer Penetration
_
54
Table 2. Employees Computer Usage _ 55
Table 3. LAN Connection _ 56
Table 4. Internet Access (including wireless Internet) _ 57
Table 5. Internet Access Method (Multiple Responses) _ 58
Table 6. Employee's Internet Usage _ 60
Table 7. Internet Activities for Work (Multiple Responses) _ 61
Table 8. e-Government Service Usage _ 64
Table 9. Purpose(Type) of Using e-Government services _ 65
Table 10. Hompage Operation _ 66
Table 11. Homepage Functions _ 67
Table 12. e-Commerce Usage _ 68
Table 13. e-Commerce's Effects in Sale _ 69
Table 14. RFID Technology Usage _ 70
Table 15. Purpose of Using RFID technology _ 71
Appendix

Table 16. Production innovation through ICT _ 72
Table 17. Process innovation through ICT _ 73
Table 18. Use of Products for Intrusion Detection (Prevention) _ 74
Table 19. Use of Products for Computer Virus and Spam Prevention _ 76
Table 20. ICT Security Problems _ 78
- Damages from Virus, trojan or worm
- Damages from Unauthorized access to computer systems or data
- Damages from Attack resulting in Denial Of Service(DoS)
Appendix 2. Questionnaire
i n f o r m a t i o n
S o c i e t y
S t a t i s t i c s
53
A
p
p
e
n
d
i
x

_
54
Table 2. Employees Computer Usage _ 55
Table 3. LAN Connection _ 56
Table 4. Internet Access (including wireless Internet) _ 57
Table 5. Internet Access Method (Multiple Responses) _ 58
Table 6. Employee's Internet Usage _ 60
Table 7. Internet Activities for Work (Multiple Responses) _ 61
Table 8. e-Government Service Usage _ 64
Table 9. Purpose(Type) of Using e-Government services _ 65
Table 10. Hompage Operation _ 66
Table 11. Homepage Functions _ 67
Table 12. e-Commerce Usage _ 68
Table 13. e-Commerce's Effects in Sale _ 69
Table 14. RFID Technology Usage _ 70
Table 15. Purpose of Using RFID technology _ 71
Appendix
54
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s

Total No. of
Establishments
Possessing Computers
No. of Establishments %
TOTAL (10 or more) 267,696 264,120 98.7
INDUSTRY
Agriculture, forestry, fishing, mining and quarrying 1,260 1,227 97.4
Manufacturing 62,470 61,454 98.4
Construction 23,865 23,809 99.8
Wholesale and retail trade 31,295 31,164 99.6
Transportation 11,245 10,734 95.5
Accommodation and food service activities 13,574 12,260 90.3
Information and communications 7,984 7,984 100.0
Financial and insurance activities 19,348 19,348 100.0
Real estate activities, renting and leasing 8,112 8,052 99.3
Professional, scientific and technical activities 11,611 11,611 100.0
Business facilities management and business support services 9,307 8,952 96.2
Membership organizations, repair and other personal services 10,034 9,933 99.0
Other Activities 57,591 57,591 100.0
SIZE (No. of employees)
10 ~ 49 224,751 221,239 98.4
50 ~ 249 38,708 38,644 99.8
250 or more 4,237 4,237 100.0
Base : Establishments nationwide with 10 or more employees (Ref. Statistics Korea, 2011 The Census on Establishment)
Note : 1) Due to rounding the sum of individual figures may not equal to total.
2) Other Activities : KSIC D(Eletricity, gas, steam and water supply), KSIC E(Sewage, waste management, materials recovery and remediation activities),
KSIC O(Public administration and defence), KSIC P(Education), KSIC Q(Human health and social work activities), KSIC R(Arts, sports
3) Computers include desktop computers, portable computers (notebook computers, tablet PCs, ultra mobile PCs, PDAs, etc.), server computers, etc.

55
A
p
p
e
n
d
i
x

1
.

S
t
a
t
i
s
t
i
c
a
l

T
a
b
l
e
s
Table 2. Employees Computer Usage

Total No. of
Establish-
ments
with
Computers
Less than 25%
25% ~ less
than 50%
50% ~ less
than 75%
75% and above Proportion of
employees
using
computers
among
all
employees
No. of
Establish-
ments
%
No. of
Establish-
ments
%
No. of
Establish-
ments
%
No. of
Establish-
ments
%
Establish-
ment
with 10 or
more
employees
TOTAL (10 or more) 264,120 52,492 19.9 39,545 15.0 32,086 12.1 139,997 53.0 66.2 65.3
INDUSTRY
Agriculture,
forestry, fishing,
mining and
quarrying
1,227 392 32.0 * 233 * 19.0 * 165 * 13.4 437 35.7 53.4 52.0
Manufacturing 61,454 18,976 30.9 16,808 27.4 10,691 17.4 14,979 24.4 46.3 45.5
Construction 23,809 4,430 18.6 4,181 17.6 3,365 14.1 11,833 49.7 65.3 65.1
Wholesale and
retail trade
31,164 5,022 16.1 4,010 12.9 4,683 15.0 17,448 56.0 69.5 69.2
Transportation 10,734 4,259 39.7 1,672 15.6 1,487 13.9 3,316 30.9 47.0 44.8
Accommodation
and food service
activities
12,260 4,604 37.6 2,491 20.3 1,769 14.4 3,396 27.7 46.7 42.2
Information and
communications
7,984 ** 77 ** 1.0 ** 322 ** 4.0 ** 191 ** 2.4 7,394 92.6 94.8 94.8
Financial and
insurance activities
19,348 * 802 * 4.1 * 600 * 3.1 * 875 * 4.5 17,072 88.2 91.8 91.8
Real estate
activities, renting
and leasing
8,052 2,195 27.3 1,985 24.7 1,152 14.3 2,719 33.8 53.1 52.7
Professional,
scientific
and technical
activities
11,611 * 657 * 5.7 ** 324 ** 2.8 1,039 8.9 9,592 82.6 88.4 88.4
Business facilities
management and
business support
services
8,952 3,670 41.0 866 9.7 692 7.7 3,724 41.6 52.1 50.1
Membership
organizations,
repair and other
personal services
9,933 2,828 28.5 1,963 19.8 1,214 12.2 3,928 39.5 56.3 55.8
Other Activities 57,591 4,579 8.0 4,090 7.1 4,763 8.3 44,159 76.7 82.7 82.7
10 ~ 49 221,239 41,821 18.9 34,981 15.8 28,079 12.7 116,358 52.6 66.4 65.3
50 ~ 249 38,644 9,887 25.6 4,201 10.9 3,556 9.2 21,000 54.3 64.7 64.6
250 or more 4,237 784 18.5 363 8.6 451 10.6 2,639 62.3 71.2 71.2
Base : Establishments with 10 employees or more that are possessing at least 1 Computer as of the end of December 2011
3) Employees refer to all persons working for the business/organization and include regular and non-regular employees.
4) Using computers for routine work refers to using computers for work at least once a week.
56
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Table 3. LAN Connection

Total No. of
Establishments with
Networks Constructed
Connected
No. of
Establishments
%
TOTAL (10 or more) 247,294 240,433 97.2
INDUSTRY
Construction 22,159 21,519 97.1
10 ~ 49 205,014 198,447 96.8
50 ~ 249 38,051 37,764 99.2
250 or more 4,229 4,221 99.8
Base : Establishments with 10 employees or more that have networks constructed as of the end of December 2011
3) A local area network (LAN) refers to a network connecting dispersed computers and associated devices within a localized area such as a single building,
factory, school or site, etc. Wireless LAN is included.
57
A
p
p
e
n
d
i
x

1
.

S
t
a
t
i
s
t
i
c
a
l

T
a
b
l
e
s
Table 4. Internet Access (including wireless Internet)

Total No. of
Establishments
Internet Accessible
No. of
Establishments
%
TOTAL (10 or more) 267,696 263,379 98.4
INDUSTRY
Construction 23,865 23,809 99.8
10 ~ 49 224,751 220,498 98.1
50 ~ 249 38,708 38,644 99.8
250 or more 4,237 4,237 100.0
3) All Internet connections via smaprtphones, mobile phones, VoIP, POS, etc. as well as computers are included.
58
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Table 5. Internet Access Method (Multiple Responses)

Total No. of
Establishments
with Internet
Access
xDSL Private Line Cable Modem
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
TOTAL (10 or more) 263,379 42,298 16.1 53,698 20.4 29,177 11.1
INDUSTRY
Agriculture, forestry, fishing,
mining and quarrying
1,227 346 28.2 * 198 * 16.1 ** 41 ** 3.4
Manufacturing 61,459 10,768 17.5 7,407 12.1 7,584 12.3
Construction 23,809 4,048 17.0 1,385 5.8 3,146 13.2
Wholesale and retail trade 31,031 5,246 16.9 4,806 15.5 3,718 12.0
Transportation 10,683 1,832 17.2 2,104 19.7 864 8.1
Accommodation and food
service activities
11,825 2,826 23.9 862 7.3 1,499 12.7
Information and
communications
7,984 1,271 15.9 2,472 31.0 * 579 * 7.2
Financial and insurance
activities
19,348 2,225 11.5 11,992 62.0 1,395 7.2
Real estate activities, renting
and leasing
8,000 1,539 19.2 802 10.0 * 707 * 8.8
Professional, scientific
and technical activities
11,611 1,737 15.0 2,011 17.3 1,132 9.8
Business facilities management
and business support services
8,952 1,288 14.4 1,205 13.5 1,380 15.4
Membership organizations,
repair and other personal
services
9,933 1,679 16.9 1,196 12.0 1,284 12.9
Other Activities 57,518 7,493 13.0 17,255 30.0 5,849 10.2
10 ~ 49 220,498 36,034 16.3 37,937 17.2 25,776 11.7
50 ~ 249 38,644 5,531 14.3 13,378 34.6 3,053 7.9
250 or more 4,237 733 17.3 2,382 56.2 348 8.2
Base : Establishment with 10 employees or more that have access to the Internet as of December 2011
Note : 1) Due to rounding, the sum of individual figures may not equal to total.
3) Figures are based on multiple responses.
4) Others : High-speed Wireless Internet(Wibro, WCDMA/HSDPA etc) etc.
59
A
p
p
e
n
d
i
x

1
.

S
t
a
t
i
s
t
i
c
a
l

T
a
b
l
e
s
Table 5. Internet Access Method (Multiple Responses)
(contd)

Total No. of
Establishments
with Internet
Access
Optic Lan/FTTH Wireless LAN
Wireless internet
on mobile phones
Others
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
TOTAL (10 or more) 263,379 146,063 55.5 47,280 18.0 65,228 24.8 18,099 6.9
INDUSTRY
1,227 700 57.1 * 198 * 16.1 * 188 * 15.4 ** 73 ** 5.9
Manufacturing 61,459 36,363 59.2 8,130 13.2 13,623 22.2 3,340 5.4
Construction 23,809 14,950 62.8 3,794 15.9 5,029 21.1 1,806 7.6
Wholesale and retail trade 31,031 17,590 56.7 6,219 20.0 10,594 34.1 2,856 9.2
Transportation 10,683 6,172 57.8 1,212 11.3 2,033 19.0 * 388 * 3.6
service activities
11,825 6,041 51.1 2,844 24.1 2,324 19.7 * 564 * 4.8
Information and
communications
7,984 3,985 49.9 2,045 25.6 3,274 41.0 1,019 12.8
activities
19,348 7,361 38.0 5,477 28.3 5,474 28.3 1,336 6.9
and leasing
8,000 5,778 72.2 951 11.9 1,348 16.9 ** 423 ** 5.3
11,611 7,000 60.3 3,030 26.1 3,945 34.0 784 6.8
8,952 4,833 54.0 1,115 12.5 2,386 26.7 747 8.3
services
9,933 6,211 62.5 1,806 18.2 2,317 23.3 * 538 * 5.4
Other Activities 57,518 29,079 50.6 10,461 18.2 12,693 22.1 4,226 7.3
10 ~ 49 220,498 124,674 56.5 38,878 17.6 52,333 23.7 14,723 6.7
50 ~ 249 38,644 19,673 50.9 7,217 18.7 11,031 28.5 3,073 8.0
250 or more 4,237 1,716 40.5 1,185 28.0 1,864 44.0 302 7.1
2) Other Activities : KSIC D(Eletricity, gas, steam and water supply), KSIC E(Sewage, waste management, materials recovery and remediation
activities),KSIC O(Public administration and defence), KSIC P(Education), KSIC Q(Human health and social work activities),
4) Others : High-speed Wireless Internet(Wibro, WCDMA/HSDPA etc) etc.

60
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Table 6. Employees Internet Usage

Total No. of
Establish-
ments
with
Internet
Access
Less than 25%
25% ~ less
than 50%
50% ~ less
than 75%
75% and above Proportion of
employees
using
internet
among
all
employees
No. of
Establish-
ments
%
No. of
Establish-
ments
%
No. of
Establish-
ments
%
No. of
Establish-
ments
%
Establish-
ment
with 10 or
more
employees
TOTAL (10 or more) 263,379 54,205 20.6 39,803 15.1 35,130 13.3 134,241 51.0 65.0 64.0
INDUSTRY
Agriculture,
forestry, fishing,
mining and
quarrying
1,227 393 32.0 * 214 * 17.5 * 185 * 15.1 435 35.5 53.5 52.1
Manufacturing 61,459 19,510 31.7 16,664 27.1 11,589 18.9 13,697 22.3 45.0 44.3
Construction 23,809 4,410 18.5 4,100 17.2 3,750 15.7 11,550 48.5 64.7 64.5
Wholesale and
retail trade
31,031 5,442 17.5 4,074 13.1 4,636 14.9 16,880 54.4 68.3 67.7
Transportation 10,683 4,323 40.5 1,862 17.4 1,304 12.2 3,194 29.9 45.9 43.6
Accommodation
and food service
activities
11,825 4,932 41.7 2,177 18.4 1,926 16.3 2,790 23.6 43.8 38.2
Information and
communications
7,984 ** 93 ** 1.2 * 415 * 5.2 ** 318 ** 4.0 7,158 89.7 93.2 93.2
Financial and
insurance activities
19,348 1,074 5.5 * 718 * 3.7 1,073 5.5 16,483 85.2 89.7 89.7
Real estate
activities, renting
and leasing
8,000 2,252 28.2 2,036 25.4 1,274 15.9 2,438 30.5 51.4 50.7
Professional,
scientific
and technical
activities
11,611 740 6.4 347 3.0 1,107 9.5 9,417 81.1 87.2 87.2
Business facilities
management and
business support
services
8,952 3,656 40.8 807 9.0 740 8.3 3,749 41.9 52.4 50.4
Membership
organizations,
repair and other
personal services
9,933 2,798 28.2 1,839 18.5 1,540 15.5 3,756 37.8 55.6 55.0
Other Activities 57,518 4,583 8.0 4,551 7.9 5,688 9.9 42,695 74.2 81.7 81.6
10 ~ 49 220,498 43,180 19.6 35,124 15.9 30,834 14.0 111,359 50.5 65.2 63.9
50 ~ 249 38,644 10,213 26.4 4,298 11.1 3,724 9.6 20,410 52.8 63.7 63.6
250 or more 4,237 812 19.2 382 9.0 572 13.5 2,471 58.3 69.0 69.0
3) Internet usage rate refers to the proportion of Internet-using employees among all employees in establishments having access to the Internet.
4) Employees refer to all persons working for the business/organization and include regular and non-regular employees.
5) Using the Internet for routine work means using the Internet at least once a week.

61
A
p
p
e
n
d
i
x

1
.

S
t
a
t
i
s
t
i
c
a
l

T
a
b
l
e
s
Table 7. Internet Activities for Work (Multiple Responses)

Total No. of
Establishments
with Internet
Access
Sending or
receiving emails
Getting information about
goods or services
Getting information
from government
organizations/public
authorities
Other information
searches or research
activities
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
TOTAL (10 or more) 263,379 252,527 95.9 181,036 68.7 218,335 82.9 164,050 62.3
INDUSTRY
1,227 1,131 92.1 837 68.2 1,040 84.8 814 66.3
Manufacturing 61,459 60,137 97.8 41,745 67.9 50,877 82.8 35,701 58.1
Construction 23,809 23,368 98.1 16,022 67.3 21,191 89.0 14,542 61.1
Transportation 10,683 10,055 94.1 5,538 51.8 8,354 78.2 6,044 56.6
service activities
11,825 9,925 83.9 7,762 65.6 5,763 48.7 5,757 48.7
Information and
communications
7,984 7,903 99.0 6,476 81.1 7,062 88.5 5,344 66.9
activities
19,348 18,180 94.0 14,536 75.1 16,079 83.1 13,045 67.4
and leasing
8,000 7,721 96.5 5,224 65.3 7,049 88.1 4,879 61.0
11,611 11,546 99.4 8,975 77.3 10,402 89.6 8,026 69.1
8,952 8,757 97.8 5,674 63.4 7,160 80.0 5,530 61.8
services
9,933 9,180 92.4 6,491 65.3 7,027 70.7 5,855 58.9
10 ~ 49 220,498 211,239 95.8 149,968 68.0 177,352 80.4 135,200 61.3
50 ~ 249 38,644 37,132 96.1 27,806 72.0 36,860 95.4 25,845 66.9
250 or more 4,237 4,156 98.1 3,262 77.0 4,123 97.3 3,006 70.9
KSIC O(Public administration and defence), KSIC P(Education), KSIC Q(Human health and social work activities),
3) Figures are based on multiple responses

62
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
(contd)

Total No. of
Establishments
with Internet
Access
Performing Internet
banking
Accessing
other financial services
Interacting with
government
organizations/
public authorities
Providing customer
services
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
TOTAL (10 or more) 263,379 199,010 75.6 59,851 22.7 202,142 76.7 62,116 23.6
INDUSTRY
1,227 906 73.8 * 158 * 12.9 975 79.5 * 176 * 14.4
Manufacturing 61,459 51,176 83.3 13,261 21.6 47,741 77.7 12,354 20.1
Construction 23,809 20,192 84.8 5,588 23.5 20,738 87.1 2,996 12.6
Transportation 10,683 7,504 70.2 1,650 15.4 7,430 69.6 1,628 15.2
service activities
11,825 5,717 48.4 1,475 12.5 3,995 33.8 2,237 18.9
Information and
communications
7,984 6,310 79.0 2,517 31.5 6,489 81.3 2,845 35.6
activities
19,348 14,540 75.2 8,910 46.1 14,958 77.3 8,282 42.8
and leasing
8,000 5,390 67.4 1,419 17.7 6,572 82.2 1,480 18.5
11,611 9,636 83.0 3,416 29.4 9,899 85.3 2,765 23.8
8,952 6,863 76.7 1,835 20.5 6,668 74.5 1,690 18.9
services
9,933 7,060 71.1 1,849 18.6 6,618 66.6 2,074 20.9
10 ~ 49 220,498 166,357 75.4 48,520 22.0 165,160 74.9 50,101 22.7
50 ~ 249 38,644 29,295 75.8 9,909 25.6 33,089 85.6 10,417 27.0
250 or more 4,237 3,357 79.2 1,423 33.6 3,893 91.9 1,598 37.7

63
A
p
p
e
n
d
i
x

1
.

S
t
a
t
i
s
t
i
c
a
l

T
a
b
l
e
s
(contd)

Total No. of
Establishments
with Internet
Access
Delivering
products online
Using VoIP
Internal or external
recruiting
Training
employees
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
TOTAL (10 or more) 263,379 41,004 15.6 58,591 22.2 104,611 39.7 48,319 18.3
INDUSTRY
1,227 ** 67 ** 5.4 ** 78 ** 6.4 334 27.3 * 150 * 12.2
Manufacturing 61,459 8,881 14.5 12,356 20.1 28,509 46.4 6,046 9.8
Construction 23,809 2,814 11.8 3,078 12.9 8,465 35.6 1,380 5.8
Transportation 10,683 552 5.2 1,413 13.2 2,583 24.2 1,294 12.1
service activities
11,825 1,496 12.7 950 8.0 3,836 32.4 1,713 14.5
Information and
communications
7,984 2,460 30.8 3,219 40.3 4,153 52.0 2,007 25.1
activities
19,348 4,058 21.0 6,507 33.6 5,677 29.3 7,621 39.4
and leasing
8,000 973 12.2 1,302 16.3 2,950 36.9 713 8.9
11,611 2,097 18.1 4,053 34.9 6,815 58.7 1,998 17.2
8,952 1,791 20.0 1,869 20.9 3,918 43.8 1,223 13.7
services
9,933 1,626 16.4 1,278 12.9 3,253 32.7 1,120 11.3
10 ~ 49 220,498 33,025 15.0 44,801 20.3 83,999 38.1 34,907 15.8
50 ~ 249 38,644 7,020 18.2 11,654 30.2 17,941 46.4 11,369 29.4
250 or more 4,237 959 22.6 2,135 50.4 2,672 63.1 2,043 48.2
64
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Table 8. e-Government Service Usage

Total No. of
Establishments with Internet
Access
Using
TOTAL (10 or more) 263,379 226,755 86.1
INDUSTRY
Construction 23,809 21,991 92.4
10 ~ 49 220,498 184,456 83.7
50 ~ 249 38,644 38,062 98.5
250 or more 4,237 4,237 100.0
3) e-Government services refer to administrative information or public services provided by the government and other public authorities via the Internet.
4) Processing all types of civil service applications and returns to administrative organizations and providing administrative information online are included.
5) Government/public authorities include Government organization, metropolitan and local governments as well as quasi-public organizations such as public
offices, public libraries, hospitals, and universities.
65
A
p
p
e
n
d
i
x

1
.

S
t
a
t
i
s
t
i
c
a
l

T
a
b
l
e
s
Table 9. Purpose(Type) of Using e-Government services

Total No. of
Establishments
using
e-Government
services
For information
search and retrieval
1)
For obtaining forms
for civil service
application
2)
For submitting
documents and forms
3)
Online processing of civil
service applications
4)
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
TOTAL (10 or more) 226,755 217,388 95.9 170,927 75.4 162,493 71.7 183,230 80.8
INDUSTRY
1,065 1,040 97.7 811 76.2 766 72.0 871 81.8
Manufacturing 52,474 50,734 96.7 41,892 79.8 39,055 74.4 43,072 82.1
Construction 21,991 21,125 96.1 18,113 82.4 17,391 79.1 19,005 86.4
Transportation 8,941 8,296 92.8 6,141 68.7 5,882 65.8 6,451 72.2
service activities
6,022 5,434 90.2 2,506 41.6 2,931 48.7 3,320 55.1
Information and
communications
7,324 7,048 96.2 5,838 79.7 5,553 75.8 5,795 79.1
activities
17,000 16,079 94.6 12,187 71.7 12,152 71.5 13,968 82.2
and leasing
7,235 7,049 97.4 5,716 79.0 4,817 66.6 5,421 74.9
10,730 10,402 96.9 8,637 80.5 8,036 74.9 9,046 84.3
7,543 7,156 94.9 5,650 74.9 4,997 66.3 5,945 78.8
services
7,506 7,027 93.6 5,320 70.9 4,852 64.6 5,770 76.9
10 ~ 49 184,456 176,445 95.7 139,598 75.7 131,917 71.5 148,618 80.6
50 ~ 249 38,062 36,829 96.8 28,094 73.8 27,355 71.9 30,942 81.3
250 or more 4,237 4,115 97.1 3,234 76.3 3,221 76.0 3,670 86.6
Base : Establishment with 10 employees or more that are using e-Government services as of December 2011
Note : 1) information search on websites of government / public authorities
2) downloading forms for tax return, permit application, bidding, etc. through the Internet
3) submitting statistical information, tax return, permit application, etc. to government/public organizations
4) processing all administrative procedures online, including online issuance of civil service documents, e-bidding through e-procurement system, and online
payment of public utility charges and taxes
6) Due to rounding, the sum of individual figures may not equal to total.
66
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Table 10. Hompage Operation

Total No. of
Establishments
Operating
Own Hompages
Sharing Homepages
with Head Offices
No Homepages
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
TOTAL (10 or more) 267,696 96,807 36.2 57,017 21.3 113,872 42.5
INDUSTRY
1,260 * 154 * 12.2 330 26.2 776 61.6
Manufacturing 62,470 23,076 36.9 5,238 8.4 34,156 54.7
Construction 23,865 4,192 17.6 912 3.8 18,761 78.6
Transportation 11,245 1,361 12.1 2,236 19.9 7,648 68.0
service activities
13,574 2,597 19.1 4,818 35.5 6,159 45.4
Information and
communications
7,984 5,406 67.7 1,410 17.7 1,168 14.6
activities
19,348 2,985 15.4 16,363 84.6 0 0.0
and leasing
8,112 1,576 19.4 909 11.2 5,627 69.4
11,611 5,848 50.4 1,429 12.3 4,334 37.3
9,307 2,543 27.3 1,547 16.6 5,217 56.1
services
10,034 3,229 32.2 1,558 15.5 5,247 52.3
10 ~ 49 224,751 73,913 32.9 48,014 21.4 102,824 45.8
50 ~ 249 38,708 20,023 51.7 8,277 21.4 10,407 26.9
250 or more 4,237 2,871 67.8 726 17.1 641 15.1

67
A
p
p
e
n
d
i
x

1
.

S
t
a
t
i
s
t
i
c
a
l

T
a
b
l
e
s
Table 11. Homepage Functions
(contd)

Total No. of
Establishments
Operating Own
Homepages
Delivery products
online
Provision of online
Warranty services
Wireless Internet
Services (SMS)
English version of
the website
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
TOTAL (10 or more) 96,807 9,940 10.3 62,523 64.6 4,579 4.7 21,838 22.6
10 ~ 49 73,913 6,841 9.3 45,993 62.2 3,191 4.3 14,603 19.8
50 ~ 249 20,023 2,244 11.2 14,469 72.3 991 4.9 5,551 27.7
250 or more 2,871 855 29.8 2,061 71.8 397 13.8 1,684 58.7
Base : Establishments with 10 employees or more that are operating own homepages as of December 2011
3) Others : Services for the disabled, etc.

Total No. of
Establishments
Operating Own
Homepages
General PR and advertisement of
business and products
Product catalogues or
price information
Customized web page or
information provided for
loyal customers
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
TOTAL (10 or more) 96,807 96,807 100.0 66,673 68.9 6,266 6.5
10 ~ 49 73,913 73,913 100.0 49,022 66.3 4,536 6.1
50 ~ 249 20,023 20,023 100.0 15,706 78.4 1,433 7.2
250 or more 2,871 2,871 100.0 1,945 67.8 298 10.4

Total No. of
Establishments
Operating Own
Homepages
Membership registration
(Joining)
Online Order Others
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
TOTAL (10 or more) 96,807 52,745 54.5 9,872 10.2 3,969 4.1
10 ~ 49 73,913 37,729 51.0 7,777 10.5 1,804 2.4
50 ~ 249 20,023 13,037 65.1 1,706 8.5 1,660 8.3
250 or more 2,871 1,980 69.0 389 13.5 505 17.6
(contd)
68
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Table 12. e-Commerce Usage

Total No. of
Establishments
Use
(Purchases or Sales)
Purchases
(purchases goods or
services, place orders)
Sales
(sell goods or services,
receive orders)
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
TOTAL (10 or more) 267,696 165,625 61.9 159,754 59.7 33,392 12.5
INDUSTRY
Agriculture, forestry, fishing, mining and quarrying 1,260 779 61.8 776 61.6 * 134 * 10.7
Manufacturing 62,470 35,912 57.5 34,865 55.8 7,124 11.4
Construction 23,865 17,115 71.7 16,695 70.0 2,594 10.9
Transportation 11,245 5,518 49.1 5,366 47.7 661 5.9
Accommodation and food service activities 13,574 5,306 39.1 4,904 36.1 1,337 9.8
Information and communications 7,984 6,980 87.4 6,634 83.1 2,591 32.5
Financial and insurance activities 19,348 11,117 57.5 9,266 47.9 4,821 24.9
Real estate activities, renting and leasing 8,112 4,895 60.3 4,893 60.3 ** 98 ** 1.2
Professional, scientific and technical activities 11,611 8,086 69.6 7,871 67.8 1,491 12.8
Business facilities management and business
support services
9,307 5,189 55.8 5,079 54.6 984 10.6
Membership organizations, repair and
other personal services
10,034 5,526 55.1 5,524 55.0 * 451 * 4.5
10 ~ 49 224,751 134,961 60.0 129,963 57.8 27,271 12.1
50 ~ 249 38,708 27,225 70.3 26,698 69.0 4,632 12.0
250 or more 4,237 3,440 81.2 3,093 73.0 1,489 35.1
Base : Establishments nationwide with 10 or more employees
(Ref. Statistics Korea(Korea National Statistical Office), 2011 The Census on Establishment)
3) Electronic commerce (e-Commerce) refers to the sale or purchase of goods or services, conducted over computer-mediated networks;
Including the Internet or other computer networks(e.g. non-Internet based EDI).
But orders received via telephone, facsimile or conventional e-mail are excluded from electronic commerce.
4) electronic commerce in financial and insurance sector refers to purchase of goods or services,
conducted over Internet-mediated networks or sale of goods/services through Internet Market Places, where Internet Banking service is available.
conventional transactions through non-Internet based networks between financial and insurance companies are excluded from electronic commerce.
5) *Estimate has a relative standard error of between 25% and 35% and should be used with caution.

69
A
p
p
e
n
d
i
x

1
.

S
t
a
t
i
s
t
i
c
a
l

T
a
b
l
e
s
Table 13. e-Commerces Effects in Sale

Total No. of
Establishments
Selling goods
or services
Reduced
transaction costs
Reduced transaction
time and faster
business processes
Keeping pace
with competitors
Reach new customers
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
TOTAL (10 or more) 33,392 19,576 58.6 20,578 61.6 8,323 24.9 13,533 40.5
10 ~ 49 27,271 15,648 57.4 16,374 60.0 6,430 23.6 11,086 40.7
50 ~ 249 4,632 2,887 62.3 3,068 66.2 1,247 26.9 1,810 39.1
250 or more 1,489 1,042 70.0 1,136 76.3 646 43.4 638 42.8
Base : Establishments with 10 employees or more that are selling goods or services via e-Commerce activities as of December 2011
(contd)

Total No. of
Establishments
Selling goods
or services
Increased number of
customers and sales
Improved quality of
customer service
Launch of new product/service
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
TOTAL (10 or more) 33,392 12,387 37.1 10,873 32.6 6,755 20.2
10 ~ 49 27,271 10,301 37.8 8,419 30.9 5,647 20.7
50 ~ 249 4,632 1,423 30.7 1,659 35.8 928 20.0
250 or more 1,489 664 44.6 794 53.4 181 12.1

Total No. of
Establishments
Selling goods
or services
Overcoming of geographical
limit of market
Customized services
for loyal customers
No effect
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
TOTAL (10 or more) 33,392 12,080 36.2 5,412 16.2 * 930 * 2.8
10 ~ 49 27,271 9,772 35.8 4,406 16.2 * 798 * 2.9
50 ~ 249 4,632 1,777 38.4 847 18.3 ** 126 ** 2.7
250 or more 1,489 532 35.7 159 10.7 ** 6 ** 0.4
(contd)
70
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Table 14. RFID Technology Usage

Total No. of
Establishments
Using RFID technology
TOTAL (10 or more) 267,696 107,266 40.1
INDUSTRY
Agriculture, forestry, fishing, mining and quarrying 1,260 ** 98 ** 7.8
Construction 23,865 5,971 25.0
10 ~ 49 224,751 86,019 38.3
50 ~ 249 38,708 18,311 47.3
250 or more 4,237 2,936 69.3
3) RFID (Radio Frequency Identification) refers to a technology that uses thin flat tags and readers attached to objects
to identify them through radio frequency signals and interwork with the existing information systems to process information
(RFID-applied areas: logistics, traffic, security, safety, national defense, access control, etc.)
4) **Estimate has a relative standard error of between 35% and 40% and is considered too unreliable for general use.

71
A
p
p
e
n
d
i
x

1
.

S
t
a
t
i
s
t
i
c
a
l

T
a
b
l
e
s
Table 15. Purpose of Using RFID technology

Total No. of
Establishments Using
RFID Technologies
Identification
or Access control
Inventory management
Logistics tracking
(e.g. transportation tracking for
goods, containers, forklifts, etc.)
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
TOTAL (10 or more) 107,266 81,029 75.5 25,008 23.3 3,450 3.2
10 ~ 49 86,019 67,281 78.2 19,087 22.2 2,375 2.8
50 ~ 249 18,311 12,506 68.3 4,865 26.6 861 4.7
250 or more 2,936 1,242 42.3 1,056 36.0 214 7.3
Base : Establishments with 10 employees or more that are using RFID Technologies as of December 2011
Table 15. Purpose of Using RFID technology
(contd)

Total No. of
Establishments Using
RFID Technologies
Product classification
Security management
(theft and forgery management)
Others
(manufacturing process
management etc)
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
TOTAL (10 or more) 107,266 4,491 4.2 60,603 56.5 6,372 5.9
10 ~ 49 86,019 3,063 3.6 45,737 53.2 5,182 6.0
50 ~ 249 18,311 1,126 6.1 12,330 67.3 998 5.4
250 or more 2,936 302 10.3 2,535 86.4 192 6.5
Base : Establishments with 10 employees or more that are using RFID Technologies as of December 2011
72
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Table 16. Production innovation through ICT

Total No. of
Establishments
Launched new goods or services
Did Not launch
new goods or services Enabled by or
directly related to ICT
Not enabled by or
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
TOTAL (10 or more) 267,696 28,812 10.8 8,003 27.8 20,809 72.2 238,884 89.2
10 ~ 49 224,751 22,642 10.1 6,082 26.9 16,560 73.1 202,109 89.9
50 ~ 249 38,708 5,323 13.8 1,485 27.9 3,838 72.1 33,385 86.2
250 or more 4,237 847 20.0 436 51.5 411 48.5 3,390 80.0
Base : 1) Whether or not they launched new goods or services : Establishments with 10 or more employees
2) Relevance between ICT and new goods or services : Establishments with 10 or more employees launching new goods or services
2) Including goods or services that are brand-new to the market and those that have already been in the market but launched
and released for the first time in your business/organization
Yearbook of information Society Statistics 2012
73
A
p
p
e
n
d
i
x

1
.

S
t
a
t
i
s
t
i
c
a
l

T
a
b
l
e
s
Table 17. Process innovation through ICT

Total No. of
Establishments
Improved internal business process
Did Not improve
internal business process Enabled by or
Not enabled by or
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
TOTAL (10 or more) 267,696 22,794 8.5 13,596 59.6 9,197 40.4 244,902 91.5
10 ~ 49 224,751 16,570 7.4 9,582 57.8 6,987 42.2 208,181 92.6
50 ~ 249 38,708 5,254 13.6 3,235 61.6 2,019 38.4 33,454 86.4
250 or more 4,237 969 22.9 778 80.3 191 19.7 3,268 77.1
Base : 1) Whether or not they improved internal business process : Establishments with 10 or more employees
2) Relevance between ICT and internal business process : Establishments with 10 or more employees and that improved internal business process
2) Process Innovation refers to improve internal business process in terms of producing and supplying goods or services

2012
Yearbook of information Society Statistics
74
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Table 18. Use of Products for Intrusion Detection (Prevention)

Total No. of
Establishments with
Firewall Intrusion Detection System (IDS)
No. of
Establishments
%
No. of
Establishments
%
TOTAL (10 or more) 247,294 89,360 36.1 28,825 11.7
INDUSTRY
Agriculture, forestry, fishing, mining and quarrying 1,083 384 35.4 * 127 * 11.8
Manufacturing 56,699 16,928 29.9 4,261 7.5
Construction 22,159 5,168 23.3 984 4.4
Wholesale and retail trade 28,955 10,929 37.7 2,346 8.1
Transportation 9,513 2,483 26.1 782 8.2
Accommodation and food service activities 9,337 1,729 18.5 ** 252 ** 2.7
Information and communications 7,984 3,562 44.6 1,453 18.2
Financial and insurance activities 19,270 12,151 63.1 6,540 33.9
Real estate activities, renting and leasing 7,317 1,691 23.1 * 510 * 7.0
Professional, scientific and technical activities 11,414 3,813 33.4 1,293 11.3
Business facilities management and business support
services
8,023 3,057 38.1 932 11.6
Membership organizations, repair and other personal
services
8,931 2,824 31.6 * 682 * 7.6
Other Activities 56,609 24,642 43.5 8,662 15.3
10 ~ 49 205,014 68,749 33.5 20,684 10.1
50 ~ 249 38,051 17,716 46.6 6,742 17.7
250 or more 4,229 2,894 68.4 1,399 33.1
75
A
p
p
e
n
d
i
x

1
.

S
t
a
t
i
s
t
i
c
a
l

T
a
b
l
e
s
Table 18. Use of Products for Intrusion Detection (Prevention)
(contd)

Total No. of
Establishments with
Intrusion Prevention System (IPS) Web Firewall
No. of
Establishments
%
No. of
Establishments
%
TOTAL (10 or more) 247,294 30,347 12.3 82,240 33.3
INDUSTRY
Agriculture, forestry, fishing, mining and quarrying 1,083 * 120 * 11.1 347 32.1
Manufacturing 56,699 3,936 6.9 16,001 28.2
Construction 22,159 1,194 5.4 5,919 26.7
Wholesale and retail trade 28,955 2,549 8.8 9,641 33.3
Transportation 9,513 709 7.5 2,897 30.4
Accommodation and food service activities 9,337 * 446 * 4.8 2,039 21.8
Information and communications 7,984 1,601 20.0 2,779 34.8
Financial and insurance activities 19,270 7,291 37.8 10,267 53.3
Real estate activities, renting and leasing 7,317 * 411 * 5.6 1,762 24.1
Professional, scientific and technical activities 11,414 1,670 14.6 3,963 34.7
services
8,023 847 10.6 2,819 35.1
services
8,931 * 694 * 7.8 2,652 29.7
Other Activities 56,609 8,880 15.7 21,154 37.4
10 ~ 49 205,014 21,368 10.4 64,991 31.7
50 ~ 249 38,051 7,209 18.9 14,958 39.3
250 or more 4,229 1,770 41.9 2,291 54.2
76
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Table 19. Use of Products for Computer Virus and Spam Prevention

Total No. of
Establishments with
computers
Computer Virus Vaccines
TOTAL (10 or more) 264,120 246,112 93.2
INDUSTRY
Construction 23,809 22,680 95.3
services
8,952 8,295 92.7
services
9,933 8,955 90.1
10 ~ 49 221,239 204,856 92.6
50 ~ 249 38,644 37,111 96.0
250 or more 4,237 4,146 97.8
Base : Computer virus vaccines - Establishments with 10 employees or more that are possessing at least 1 Computer

77
A
p
p
e
n
d
i
x

1
.

S
t
a
t
i
s
t
i
c
a
l

T
a
b
l
e
s
Table 19. Use of Products for Computer Virus and Spam Prevention
(contd)

Total No. of
Establishments
with Networks
Constructed
Anti-Spyware S/W
Spam-mail
Stopping Solution
Patch Management
System (PMS)
No. of
Establishments
%
No. of
Establishments
%
No. of
Establishments
%
TOTAL (10 or more) 247,294 73,569 29.7 73,162 29.6 34,732 14.0
INDUSTRY
Agriculture, forestry, fishing, mining and quarrying 1,083 343 31.7 272 25.1 * 160 * 14.8
Manufacturing 56,699 15,413 27.2 15,660 27.6 4,312 7.6
Construction 22,159 6,219 28.1 5,845 26.4 1,391 6.3
Transportation 9,513 2,579 27.1 2,313 24.3 760 8.0
Accommodation and food service activities 9,337 1,365 14.6 1,648 17.7 * 645 * 6.9
Information and communications 7,984 2,852 35.7 2,319 29.0 1,436 18.0
Financial and insurance activities 19,270 8,035 41.7 8,425 43.7 5,987 31.1
Real estate activities, renting and leasing 7,317 2,000 27.3 1,888 25.8 817 11.2
Professional, scientific and technical activities 11,414 2,933 25.7 2,944 25.8 1,396 12.2
Business facilities management and business
support services
8,023 2,599 32.4 2,691 33.5 841 10.5
Membership organizations, repair and other
personal services
8,931 2,260 25.3 2,144 24.0 868 9.7
10 ~ 49 205,014 57,609 28.1 58,336 28.5 25,266 12.3
50 ~ 249 38,051 13,843 36.4 12,622 33.2 7,987 21.0
250 or more 4,229 2,117 50.1 2,204 52.1 1,479 35.0
Base : Establishments with 10 employees or more that have networks constructed
78
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Table 20. ICT Security Problems
- Damages from Virus, trojan or worm

Total No. of
Establishments with computers
Experienced
TOTAL (10 or more) 264,120 17,229 6.5
10 ~ 49 221,239 12,954 5.9
50 ~ 249 38,644 3,662 9.5
250 or more 4,237 613 14.5
Base : Establishments with 10 employees or more that are possessing at least 1 Computer
2) ICT security damage is accompanied with software damage, loss of data or time.
Damages which were successfully prevented by information security product are excluded.
(contd)
- Damages from Unauthorized access to computer systems or data

Total No. of
Establishments with
Experienced
TOTAL (10 or more) 247,294 2,206 0.9
10 ~ 49 205,014 1,477 0.7
50 ~ 249 38,051 627 1.6
250 or more 4,229 102 2.4
(contd)
- Damages from Attack resulting in Denial Of Service(DoS)

Total No. of
Establishments with
Experienced
TOTAL (10 or more) 247,294 1,393 0.6
10 ~ 49 205,014 * 734 * 0.4
50 ~ 249 38,051 507 1.3
250 or more 4,229 152 3.6
79
A
p
p
e
n
d
i
x

2
.

Q
u
e
s
t
i
o
n
n
a
i
r
e
We (Ministry of Public Administration and Security and National Information Society Agency) are
conducting the survey on the Information Society to understand the current status and level of
informatization of businesses in South Korea, under Article 44(indicators research) of the
Framework Act on the National Informatization.
We kindly ask for your active cooperation to help establish effective informatization policies. All data
obtained during this survey will be only used in census and research purposes and will be kept in
strict confidence. We greatly appreciate your time and effort and hope that your business/
organization will prosper.
Ministry of Public Administration and Security
National Information Society Agency
Region : 01. Seoul 02. Busan 03. Daegu 04. Incheon 05. Gwangju
06. Daejeon 07. Ulsan 08. Gyeonggi 09. Gangwon 10. Chungbuk
11. Chungnam 12. Jeonbuk 13. Jeonnam 14. Gyeongbuk
15. Gyeongnam 16. Jeju
Name of business :
Sample Number :
Classification :
Business type :
Organization structure :
2012 Survey on the Information Society
-
Industry
classification
Size
1.Independent business 2.Headquarters/main branch
1.Sole Proprietorship 2.Business Corporation 3.Non-business Corporation
4.Central/local government 5.Non-corporation organization
3.Factory/branch/sales office/sub branch
1. Please answer to all questions in order from the first page.
(This questionnaire has 16 pages including the cover page)
2. All questions should be answered to by a computer specialist in your business/organization, who is
at the assistant manager level or higher. If there is no computer specialist, CEO or administrative
manager may answer instead.
3. Please choose only one answer if there are not any other directions.
4. Unless specified otherwise, the reference date of questions should be as of December 31, 2011.
Please keep in mind that 'at present' means December 31, 2011.
For example) Does your business/organization have computer(s) at present? To this question, you
can answer whether your business/organization had computer(s) as of December 31, 2011
Instruction
Approval
number 12008
Ministry of Public
Administration and Security
MOPAS Homepage : www.mopas.go.kr
Supervisor : Ministry of Public Administration and Security (MOPAS)
Organizer : National Information Society Agency (NIA)
Surveyor : Metrix Corporation (Metrix)
Contact Information for the Survey : NIA - (TEL) +82 2-2131-0199 (FAX) +82 2-2131-0109 (nkm@nia.or.kr)
Metrix - (TEL) +82 2-6244-0794 (FAX) +82 2-6242-0715 (hjlee@metrix.co.kr)
* Respondent profile should be written by interviewers
Appendix 2. Questionnaire
ID
Article 33 of Statistics Act. (Protection of Secrets)
The secrets belonging to individuals, juristic persons
or organizations revealed in the course of carrying
out a statistical activity shall be protected.
80
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
1. Yes Go to
2. No Go to

1. Yes Go to
2. No Go to
* Using computers refers to using computers at work regardless of
whether your business/organization has computers (finance/accounting,
personnel/general affairs, training, development/design, production/
service provision, logistics, sales, customer support, etc.)
** Document writing/editing, use of the Internet/homepage, sending and
receiving of e-mails, search for and collection of data on goods/services
and other business, purchasing and selling of and payment for product/
service, access to financial services, transactions with government/
public organizations, customer service provision, and homepage
operation are included.
Did your business/organization have
computer(s) as of December 31, 2011?
(A computer includes a desktop, a portable computer
(e.g. a notebook, a netbook, a tablet PC), a handheld
device (e.g. a smartphone, a personal digital assistant),
minicomputer and mainframe.)
(Only for those who answered 1 to SQ1)
These questions are about the status of
computer penetration in your business/
organization.
How many of the following types of
computers did your business/organization
have as of May 31, 2012? Please answer
respectively.
(for all respondents)
Did employees in your business/
organization use computers at work in the
last 12 months (from Jan. to Dec. 2011)?
(only for those who answered 1 to Q2)
What proportion of employees in your
business/organization routinely used
computer(s) at work? (% of all employees)
(Routinely refers to using computer(s) at least once a
week at work)
This section is regarding questions on information infrastructure, including the status of
computer penetration and network construction in your business/organization.
A. INFORMATIZATION INFRASTRUCTURE
* The following questions are regarding your business/organization site only, not your entire business/organization.
Classification
No. of computer(s)
as of May 31, 2012
No. of computer(s)
as of December 31,
2011
***
1. Desktop computer
2. Notebooks
(including Netbooks)
3. Tablet PCs
(including UMPCs)
4. PDAs
5. Smartphones
6. Others
**
:
(please specify )
*Long-term (more than 6 months) rental computers are included.
**Others: server computers, mini-computers, main frames, etc.
*** In case that you don't know the number of computers your business had
as of Dec. 31, 2011, you can estimate it by using the following equation.

No. of computers (as of December 31, 2011)
= No. of computers as of May 31, 2012
No. of computers bought (from January 1, to May 31, 2012)
+ No. of computers discarded (from January 1, to May 31, 2012)
Unit hundreds tens ones
Proportion of employees using computers %
SQ 1
Q 1
Q 2
Q 2-1
Q 2-1
Q 3
Q 1
Q 1 Q 2
81
A
p
p
e
n
d
i
x

2
.

Q
u
e
s
t
i
o
n
n
a
i
r
e
This is regarding your computer network
facilities. Did your business/organization
have any computer network established
as of December 31, 2011?
(It refers to information devices connected via wired
and/or wireless networks for data and resource
sharing and information exchange. It includes
computers or terminals inter-connected within your
business/organization, connected to the head office or
branches, or other businesses/organizations via
servers.)
(for those who answered 1 to Q3)
Did your business/organization have LAN
as of December 31, 2011?
(A local area network (LAN) refers to a network
connecting dispersed computers and associated
devices within a localized area such as a single
building, factory, school or site, etc. Wireless LAN is
included.)
* Employees in your business/organization can share
computer data (files, DB, programs, etc.) and equipment that
have been installed within the building by connecting
computers and peripherals (printers, copiers, scanners, etc.)
via wired and/or wireless communications networks.
Did your business/organization have the
following types of intranet/extranet(s) as
of December 31, 2011? Please mark all
that apply.
(only for those who answered 1 or 2 to Q4)
Which of the following functions from
Intranet/Extranet did your business/
organization use? Please mark all that
apply.
1. Yes Go to
2. No Go to
1. Yes
2. No
Q 3
Q 4
Q 4-1
Q 3-1
Q 3-1
Q 4
Function Mark
1. E-document approval system (drafting, approval, etc.)
2. E-mail (writing, sending, receiving, etc.)
3. Electronic bulletin board (writing, uploading, etc.)
4. MIS interworking (budget, accounting-related affairs, etc.)
5. Schedule management (on individual- and group-basis, etc.)
6. Remote/video-conferencing (remote meetings, etc.)
7. Personal information management (registering, revising, etc.)
8. Regulation management (adding, revising, etc.)
9. Document management (search, retrieval, etc.)
10. KMS interworking (internal and external knowledge management)
11. Others (please specify: )
Type Mark
1. Intranet
Go to
2. Extranet
3. None
Go to
* An intranet refers to an internal communications network using Internet
protocol allowing communications within the organization. It is typically set
up behind a firewall to control access. User ID and password are required to
access to the Intranet.
* An extranet is a closed computer network that uses Internet protocols to
securely share businesss information with suppliers or other businesses
partners (seller, customer, etc.). It can take the form of a secure extension
of an Intranet that allows external users (suppliers or other business
partners) to access some parts of the business/organizations Intranet. It
can also be a private part of the business/organizations website, where
business partners can navigate after being authenticated in a login page.
Q 4-1
Q 5
82
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Did your business/organization use ICT in
the following areas as of December 31,
2011? Please mark all that apply.
Did your business/organization have
access to the Internet (including wireless
Internet) as of December 31, 2011?
(All Internet connections via mobile phones, VoIP, POS,
GPS, etc. as well as computers are included.)
(only for those who answered 1(Access to the
Internet) to Q6)
How did your business/organization
connect to the Internet? Please mark all
that apply.
Also, please write the number of your
main method for Internet access in the
blank below.
1. Yes Go to
2. No Go to
Main Internet Access Method
Q 6-2
Q 6-1 Method Mark
1. xDSL (ADSL, VDSL etc)
2. Leased line (E1, E3, T1, ATM, etc.)
3. Cable modem
(Internet service provided by cable operators, U
+
Prime by LG U
+
,
etc.)
4. Optic LAN (apartment LAN, FTTH, etc.)

(KT Entopia, SK Broad& Optic LAN, LG Powercomm Xpeed Optic
LAN, etc.)
5. Wireless LAN (WiFi)

(KT Olleh WiFi, SK T WiFi, LG U+ WiFi, etc.)

6. Wireless Internet on mobile phones(mobile Internet)
* Internet access via mobile phones on mobile communications
networks(2G/3G/4G)
(KT SHOW, SK T, SK Broadband, LG U+ OZ, etc.)
7. High-speed wireless Internet (WiBro, WCDMA/HSDPA, etc.)

*Access to the Internet by connecting a modem to a wireless
terminal such as a laptop
(KT WiBro, SK WiBro, SK T Log-in, etc.)
8. Others (Please specify: )

B. USING INFORMATION
INTERNET USE
Q 5
Q 6
Q 6-1
Q 7
Area Mark
1. Use in personal tasks (PC, Internet, word-processor, etc.)
2. Use in unit tasks (personnel management, accounting system, etc.)
3. Use in integrating organizational tasks (ERP, EAI, etc.)
4. Use in collaborating with other organization (SCM, etc.)
98. Did not use ICT at all
98
83
A
p
p
e
n
d
i
x

2
.

Q
u
e
s
t
i
o
n
n
a
i
r
e
For which of the following activities did
your business/organization use the
Internet?
Please mark all that apply.
What proportion of employees in your
business/organization routinely used the
Internet at work? (% of all employees)
Q 6-3
Q 6-4
Activities Mark
1. For sending or receiving e-mails
2. For getting information about goods or services
3. For getting information from government /public authorities
(information search on their websites)

4. Other information searches or research activities
5. For performing Internet banking
(electronic transactions with banks including payment, money
transfer, account information retrieval, etc.)
6. For access to other financial services

(electronic transactions for financial services including stock
trading, insurance, etc.)
7. For interacting with government /public authorities

(downloading and submitting tax return forms, online payment,
online money transfer, etc.)
8. For providing customer services

(online/email catalogues, price list, product list and specification,
online warranty service, order tracking, etc.)
9. For delivering products online

(digitalized products such as reports, software, e-reports, music,
and videos; computer-related services; travel reservations;
financial services, etc.)
10. For using VoIP

(myLG070, KT VoIP, Broad&Phone, Samsung Wise070, Skype,
Nave Phone, etc.)
11. For internal or external recruiting

(providing recruit information on Intranet or website, receiving
online application, etc.)
12. For training employees

(including e-Learning courses provided through Intranet or website)

Unit hundreds tens ones
Proportion of employees using the Internet %
MOBILE USAGE
Mobile devices refers to handheld devices that you can carry anytime and anywhere. They enables
communications and real-time data interchange without cable or line connection.
(Mobile phones, smartphones, tablet PCs, PDAs, GPS, etc.)
- Using mobile devices for daily business refers to using mobile devices for business at least more than once a
week.
- Using mobile devices for personal purpose is not included.
(Business area : finance/accounting, personnel/general affairs/training, development/design, procurement,
production/service provision, logistics, sales, customer support, etc.)
84
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Did your business/organization use any
mobile device (mobile phones,
smartphones, PDAs, GPS, tablet PCs, etc.)
for daily business in the last 12 months
(from Jan. to Dec. 2011)?
For which of the following activities did
your business/organization use mobile
devices?
Do you know about e-government
services?
1. Yes
2. No
Q 7
Q 8
USING E-GOVERNMENT SERVICES
E-Government services refer to administrative information or public services provided by the government and
other public authorities via the Internet(including mobile Internet).
- Processing all types of civil service applications and returns to administrative organizations and providing
administrative information online are included.
- Answering people's questions and solving their difficulties through homepages of the government and public
organizations or portal sites are also included.
- Government / public authorities include government organization, metropolitan and local governments as well as
quasi-public organizations such as public offices, public libraries, hospitals, and universities.
Activities Mark
1. For sending or receiving e-mails
2. For searching and getting information on goods or services
3. For access to the Internet
4. For purchasing goods or services(for placing orders)
(All orders via mobile devices are included, regardless of whether
the payments are made via mobile devices.)
5. For selling goods or services(for receiving orders)

(All orders via mobile devices are included, regardless of whether
the payments are made via mobile devices.)
6. For access to banking or other financial services

(Banking and electronic transactions for payment, transfer, etc. or
for checking account information are included.)
7. For interacting with government/public authorities

8. For providing customer services
(Provision of information on prices, products and available
accounts via SMS is included.)
9. For providing(transmitting) products or services via mobile devices

(Digitalized products or services can be transmitted via mobile
devices. So ring tones, software, music, videos, games, etc. are
applicable.)
10. For E-document approval via mobile devices

(drafting, approval, etc.)

11. Recruitment
13. For making a call for business
98. Do not use mobile devices
98
85
A
p
p
e
n
d
i
x

2
.

Q
u
e
s
t
i
o
n
n
a
i
r
e

1. More than once a day 2. Once in 2 to 7 days
3. Once in 8 days to a month 4. Once in 2 to 6 months
5. Once in 7 to 12 months
Please go to
Did your business/organization use
e-government services last year (from
January to December 2011)? For which of
the following purposes did your business/
organization use e-government services
via the Internet(including mobile internet)?
(only for those who answered 1~4 to Q9)
How often did your business/organization
use e-government services in the last 12
months (from Jan. to Dec. 2011)? Please
choose one.
Q 9
Government For Business >> http://www.g4b.go.kr
National Tax Service >> http://www.hometax.go.kr
4 Major Social Insurances
>> http://www.4insure.or.kr
Korea Online e-Procurement System
>> http://www.g2b.go.kr
e-trade Portal >> http://www.utradehub.or.kr
Shipping & Port Internet Data Center
>> http://www.spidc.go.kr
e-customs system of Korea Customs Service
>> http://portal.customs.go.kr
Korea Civil Petition Portal >> http://minwon24.go.kr
Air Cargo Information system >> http://aircis.kr
Architecture Administration System
>> http://www.eais.go.kr
e-civil petition of Korea Food & Drug Administration
>> http://minwon.kfda.go.kr
Ministry of Environment
>> http://civil.me.go.kr, http://www.allbaro.or.kr
Statistical information service of Statistics Korea
>> http://kostat.go.kr, http://kosis.go.kr,
http://www.index.go.kr
Q 9-1
Q 11
Purposes Mark
1. For information search and retrieval
(Information search on websites of government / public
authorities)
2. For obtaining forms for civil service application

(Downloading forms for tax return, permission application, bidding,
etc. via the Internet)
3. For submitting documents and forms

(submitting statistical information, tax return, permit application,
etc. to government/public organizations)
4. Online processing of civil service applications

(Processing all administrative procedures online, including online
issuance of civil service documents, e-bidding through
e-procurement system, e-trade, e-filing, and online payment of
public utility charges and taxes such as land acquisition tax)
98. Did not use e-Government service

Major e-government services payment of four major social insurance
premiums, corporate tax and value-added tax, customs declaration,
e-bidding, e-trade, application for environment/construction administration
permission, and application for business establishment.
98
Businesses/organizations that did not use e-government services( ), go to Q 10
98
86
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
For which of the following reasons did
your business/organization not use
e-government services via the Internet in
the last 12 months (from Jan. to Dec.
2011)? Please choose one reason that is
the most dominant.
Did your business/organization have an
official website (including social
networking sites like a blog site) as of
December 31, 2011? If so, please mark all
that apply. Please write the address of
your website.
1. Because they didn't provide required information or
services (Required services: )
2. Because of the concern on security (protection) of
resources
3. Because of slow business processing and responses
4. Because of lack of education (explanation) on how to
use the services
5. Because there was a government office nearby, it was
not cumbersome to visit it in person.
6. Because we can process businesses at once when we
visit a government office in person
7. Because we can be guided on related information and
processing processes when we visit a government
office in person
8. Because it was inconvenient and cumbersome to use
the services
9. Because we were not familiar with using PCs or the
Internet
10. Because we didn't feel the necessity for the service
usage.
11. Because we didn't know provided information or
services.
12. Others (Please specify: _________________________)
1. Yes, we have our own(sole) website. go to
11. Official homepage (e.g. http://www.mopas.go.kr)
(Website address:
12. Mobile website (e.g. http://m.mopas.go.kr)

(Website address:
13. Blogs(including microblogs and mini homepages)

(Blog address: )
(e.g.) NAVER blog, me2day, yozm, Connect, Tistory, Twitter,
Facebook, Myspace, LinkedIn, Second Life, Jaiku, tossi, Play
Talk, Cyworld, etc.
2. Yes, we share it with our headquarter/upper

organization. go to
3. No, we dont have any. go to
Microblog (or miniblog) : A microblog is considered as a messenger of a
blog as it uses a new communication method that sends small elements of
the blog content such as short sentences to other individuals who are
interested in the blog.
Q 10
Q 11
Q 11-1
Q 12
Q 12
HOMEPAGE/WEBSITE MAINTENANCE
A homepage (website) refers to a site which has its Web address in the World Wide Web.
- It includes the business website, homepage or a third party/s site (including a related business) where the
business has substantial control over the content of the site/page.
- It excludes a listing in an online directory and advertising on a third party's site
- Blogs (NAVER blogs, Tistory, etc.), microblogs (Twitter, me2day, Yozm, etc.), mini homepages (Cyworld, etc.) and
profile-based services (Facebook, Myspace, etc.) are included.
87
A
p
p
e
n
d
i
x

2
.

Q
u
e
s
t
i
o
n
n
a
i
r
e
Which of the following functions did your
website offer? Please mark all that apply.
How often did your business/organization
update the contents of your website in the
last 12 months (from Jan. to Dec. 2011)?
(For all respondents)
Did your business/organization make
purchases (place orders) for goods or
services related to your work via
e-commerce in the last 12 months (from
Jan. to Dec. 2011)?
(Purchase of all kinds of assets including goods such
as raw materials, components, office supplies,
equipment, and maintenance supplies, and services
such as reports, software, online finance,
accommodation, and air travel is included.)
1. No update in the last 12 months
2. Everyday
3. Every week
4. Every month
5. Every quarter
6. Regularly (please specify: )
7. Irregularly (please specify: )
1. Yes Go to
2. No Go to
Q 11-1
Q 11-2
Functions Mark
1. General PR and advertisement of your business and products
2. Product catalogues or price information
3. Customized functions exclusively provided to loyal customers
4. Delivery of products online (software, e-reports, etc.)
5. Provision of after sales service
(online inquiries, customer feedback, online customer services,
FAQ, etc.)
6. Wireless Internet service (SMS service, etc.)

7. English version of the website
8. Services for the disabled
9. Membership registration(joining)
10. Online order
(Online cart, payment, order tracking, etc.)

Q 12
This section is about electronic commerce.
Electronic commerce(e-Commerce) refers to the sale or purchase of goods or services, conducted
via computers and networks (Internet network, non-Internet EDI, etc.), including mobile commerce.
- It includes orders received or placed via Internet-enabled mobile phones (mobile commerce), but excludes orders
received via telephone, facsimile or conventional e-mail.
- The order may be with or without online payment, and orders which were cancelled or not completed are
excluded.
- Electronic commerce in financial and insurance sector refers to purchase of goods or services, conducted over
Internet-mediated networks or sale of goods / services through Internet Market Places, where Internet Banking
service is available.
- Conventional transactions through non-Internet based networks between financial and insurance companies are
excluded from electronic commerce.
E-COMMERCE
:
PURCHASES
Q 12-1
Q 13
88
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
(Only for those who answered 1 to Q12)
What was the most important factor
considered when your business/
organization decided to purchase goods or
services related to your work via
e-commerce?
For which of the following reasons did
your business/organization not purchase
goods or services via e-commerce?
Did your business/organization make
sales (receive orders) for goods or
services via e-commerce(including
mobile commerce) in the last 12 months
(Orders received on behalf of other businesses/
organizations and orders that other businesses/
organizations received on behalf of your business are
included.)
Please provide percentage breakdowns of
the value of those Internet orders (sales)
by types of customers your business sold
to. Please mark all that apply.
1. Simplifying transaction procedures
2. Reducing purchase cost
3. Direct contact with supplier
4. Speeding up business
Please go to
1. Yes Go to
2. No Go to
Q 12-1
Q 14
Q 13 Reason Mark
1. Goods/services that we wanted to purchase were not well suited to
be purchased over the Internet

2. Suppliers did not support sales over the Internet
3. There were concerns on security and online payment
4. There were concerns on warranty issues
5. There were concerns on delivery of products/services
6. Online purchase cost more than offline purchase
7. There were concerns on quality assurances (we preferred to check
the quality before purchase)

8. There were not constructed e-commerce infrastructure (Not using,
computers, Internet, and mobile phone, etc.)

Q 14
Q 14-1
Q 15
Q 14-1 Type of Customers Share of Sales
1) Other businesses (including related businesses) %
2) Individual customers %
3) Government/public organizations
(including non-business organizations)
%
Total 100%
E-COMMERCE
:
SALES
Types of products and services your business sold (received orders)
1. Physical products (ordered online and delivered offline) : Raw materials, components, stationery, equipment,
hardware, books, etc.
2. Digitalized products (downloaded or accessed online) : Products which are delivered over the Internet in
digitalized form, e.g. reports, software; and new kinds of Web products which are accessed online (e.g. online
finance and information services).
3. Other services (ordered online and delivered offline) : These include services which are ordered online but are
delivered, or substantially delivered, offline (e.g. accommodation, air travel).
89
A
p
p
e
n
d
i
x

2
.

Q
u
e
s
t
i
o
n
n
a
i
r
e
What proportion of your business total
turnover last year did those Internet
orders(sales) represent?
(In respect of Internet orders received on behalf of
other businesses/organizations on your behalf is
included. For financial services, only commissions,
fees and premiums earned in respect of services
offered over the Internet, and in respect of Internet-
only accounts, net interest income are included.)
What was the most important factor
considered when your business/
organization decided to sell goods or
services via e-commerce?
Which of the following effects did your
business/organization enjoy by selling
goods and services via e-commerce?
Mark all that apply.
How did your business/organization make
sales(receive orders) for goods or
services in the last 12 months (from Jan.
to Dec. 2011)? Please mark all that apply.
(Orders which were cancelled or completed are
excluded.)
1. Simplifying transaction procedures
2. Reducing business cost
3. Improving the image of business
4. Speeding up business
5. Improving service quality
6. Reach new customers
7. Overcoming geographical limit of market
Please go to
Q 14-3
Q 14-4
Q 15
Q 14-2 Unit hundreds tens ones
Proportion of Internet orders(sales) %
type Mark
1. E-mail
2. Facsimile
3. Direct contact
4. Others (Please specify : )
Effect Mark
1. Reduced transaction costs
2. Reduced transaction time and faster business processes
3. Keeping pace with competitors
4. Reach new customers
5. Increased number of customers and sales
6. Improved quality of customer service
7. Launch of new product/service
8. Overcoming of geographical limit of market
9. Customized services for loyal customers
98. No effect 98
Q 16
90
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
What do you think are the barriers for
your business/organization in selling
(reasons that your business/organization
did not sell) goods or services via
e-commerce? Mark all that apply.
Did your business/organization use RFID
technologies as of December 31, 2011?
For what purposes was your business/
organization using RFID as of Dec. 31,
2011? Mark all that apply.
1. Yes Go to
2. No but we have a plan to use RFID technologies within
the next 12 months Go to
3. No and we dont have a plan to use RFID technologies
within the next 12 months Go to
This section is about use of RFID technologies.
RFID (Radio Frequency Identification) refers to a technology that uses thin flat tags and readers attached to objects
to identify them through radio frequency signals and interwork with the existing information systems to process
information (RFID-applied areas: logistics, traffic, security, safety, national defense, access control, etc.
Q 17
Q 17-1
Q 18
Q 18
Q 17-1 Purpose Mark
1. Identification (e.g. access control)
2. Inventory management
3. Product manufacturing procedure management
4. Logistics tracking
(e.g. transportation tracking for goods, containers, forklifts, etc.)

5. Product classification
6. Security management (theft and forgery management)
Q 16 Barrier Mark
1. Products/services that we want to sell are not well suited for sales
over the Internet

2. We prefer to maintain the current business model (face-to-face
sales)

3. Customers are not ready to place orders over the Internet (lack of
demand)

4. There are concerns on security
5. Expensive cost
6. There are uncertainties regarding legal/regulatory framework for
sales over the Internet (contract, delivery or product guarantee,
etc.)
7. There are concerns on delivery

8. We lack human resources for e-commerce
98. No barrier
(only for those who sold goods or services via e-commerce
activities)
98
91
A
p
p
e
n
d
i
x

2
.

Q
u
e
s
t
i
o
n
n
a
i
r
e
Did your business/organization invest in
ICT in the last 12 months (from Jan. to
Dec. 2011)?
(Investment in ICT includes costs in purchasing,
building, and maintaining hardware, software, and
networks as well as labor costs and costs for using
communication services.)
For your business/organization, which of
the followings do you think were the most
important effects of the ICT investment as
of Dec. 31, 2011? Choose three and write
the numbers in order of importance in the
table below.

Then, is there any change in the 2012
budget for ICT investment from the last
years budget (from Jan. to Dec. 2011)?
1. Efficient business processes (reduced time and cost,
improved processes)
2. Improved customer management
3. Development of new services
4. Improved transparency
5. Facilitated cooperation between companies/
organizations
6. Contribution to setting up management plan
98. No effect
1. No (freeze)
2. Increased compared to the last year
(including new investment)
3. Decreased compared to the last year
4. There was no investment in 2011, and neither in 2012
Q 18-1
C. ICT INVESTMENT AND ICT INNOVATION
Q 18 Mark
1) Hardware-related costs (purchase/
establishment/lease)
ICT equipment such as computer-related
components and peripheral equipment
(e.g. CPU, mainboard, memory, graphic
card, printer, etc.)
Go to
2) Software-related costs (purchase/
Operating system, office, graphic,
security, development program, etc.
(e.g. Costs for software such as Excel,
Word, Photoshop, virus vaccine,
Windows/Linux, and Java C++ etc.)
3) Network-related costs (purchase/

Communications line-related costs
including costs for purchasing
communications
equipment such as LAN card, hub,
switch, and router, wired/wireless
communication
line fees, and Internet service charges
4) Information service-related investment

(spending)
Costs for contracting out the operation
and maintenance of information service,
education/training costs, labor costs for
external dispatch staff, etc.
5) Personnel-related investment
(spending)
Labor costs for in-house employees in
charge of information systems, etc.
6) No investment in informatization
(No spending)

Go to
Q 18-1
Q 19
First Second Third
Q 19
92
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Did your business/organization launched
any new goods or service in the last 12
months (from Jan. to Dec. 2011)?
(including goods or services that are brand-new to the
market and those that have already been in the market
but launched and released for the first time in your
business/organization).
Then, was the product or service that your
business/organization has launched
enabled by or directly related to ICT?
Has your business/organization improved
internal business process in terms of
producing and supplying goods or services
in the last 12 months (from Jan. to Dec.
2011)?
Was the business process innovation in
your business/organization enabled by or
directly related to ICT?
Did your businesses/organizations use
open source software in the last 12
months (from Jan. to Dec. 2011)?
1. Yes Go to
2. No Go to
1. Yes
2. No
1. Yes Go to
2. No Go to
1. Yes
2. No
Businesses/organizations that did use computer(1) to , go to
Businesses/organizations that did not use computer(2) to , go to
Q 2 Q 22
Q 2 Q 23
Q 21-1
Q 22 Use Mark
1. Yes
2. No, but I know about open source software
3. No, I dont know about open source software
* Open source software refers to software that satisfies the open source license, under which the source code of the
software is provided, allowing people to use the code without particular restrictions.
Open source license is computer software copyright license, which allows users to change the source code of software and
redistribute it, under some conditions. However, there may be restrictions, for example, requiring users to mention the
name and rights of the original developer within the source code.
e.g.) Linux, Red Hat, Mozilla Firefox, LibreOffice, OpenOffice, Apache, Tomcat, MySQL, PHP, FreeMind, R, etc.
Q 20-1
Q 20-1
Q 21
Q 20
Q 21-1
Q 22
Q 21
This section is about innovation through ICT.
93
A
p
p
e
n
d
i
x

2
.

Q
u
e
s
t
i
o
n
n
a
i
r
e
Did your business/organization use cloud
computing services in the last 12 months
Then, which of the following types of cloud
computing service did your businesses/
organizations use? Please mark all that
apply.
Did you know about green informatization
(green ICT) as of December 31, 2011?
1. Yes
2. No
Q 23-1
* Cloud computing is a way that provides people with ICT resources such as servers, Storages, databases, and software
(programs) as a service over the Internet, enabling them not to have to purchase and own the resources.
You save software and data in a data center connected to the Internet. Then, you can use them whenever you need, by
accessing the Internet, regardless of place and device.
(e.g. LG U+ Webhard, NAVER Ndrive, KT Ucloud, 2ndrive, dropbox, Amazon EC2, SK Telecom Tcloud biz, Hostware IDC
Koreas FlexCloud Servers, Google App Engine/Calendar/DocsMaps, MS Office Live, IBM LotusLive, etc.)
Q 23 Use Mark
1. Yes
Go to
2. No, but I know about the cloud
computing services

Go to
3. No, I dont know about the cloud
computing services
Q 23-1
Q 24
Measure Mark
1. IaaS (Infrastructure as a Service)
Supporting computer system hardware(CPU, server, disk, storage,
network, etc.)
(e.g. LG U+ Webhard, Naver Ndrive, KT Ucloud, 2ndrive, Amazon
EC2, Simple Stories, etc.)
2. SaaS (Software as a Service)

Providing application software as a service(enterprise software
such as operating systems and Office product)
(e.g. Microsoft Office Live(Office suite), IBM LotusLive, etc)
3. PaaS (Platform as a Service)

Providing software development environment as a service
(e.g. Google App Engine, etc.)
This section is about green informatization(green IT).

Green informatization(Green ICT) ) refers to a new informatization paradigm that aims at
low-carbon green growth led by ICT(Green by ICT) through efficient management of information resources (Green of
ICT) and increased national resources and energy efficiency enabled by the use of green ICT.
It also refers to a series of activities and procedures for constructing environment-friendly information system within
an organization by using green ICT.
Green ICT includes both environment-friendly activities in the overall life cycle of the ICT industry and
environment-friendly activities using ICT.
Q 24
94
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Then, which of the following green ICT
activities had your business/organization
adopted or was performing as of
December 31, 2011? Mark all that apply.
Please also mark which activities you are
willing to adopt or continue to perform by
December 2012.
(Only for those who answered 1(Teleworking) to
Q25)
Which of the following types of
teleworking did your business adopt as of
Dec. 31, 2011? Please mark all that apply.
Also please write the number of
employees who are using each type of
teleworking.
Q 25-1
Types of
teleworking
Frequency Mark
Number of
teleworkers
Working at
home
1. More than one day a week employees
2. Once in 7 days to a month employees
3. Once in 2 months to 12
months
employees
Working at
smart work
center
months
employees
Mobile
working
months
employees
* Teleworking(Smart work) is a flexible working practice that allows workers to work with anyone, anywhere, anytime on a
network by using ICT. The types of teleworking are as follows.
(1) Working at home : A type of teleworking that a worker does work at home by using ICT
(2) Working at a smart work center : A type of teleworking that a worker does not commute to the company, but instead,
does work in another place, which is equipped with ICT-based facilities.
(3) Mobile working : A type of teleworking that has a concept of everywhere office', enabling people to work offsite or on the
move by using portable ICT devices (Laptops, PDAs, smartphones, etc.)
(ICT device-based approval, report, mail, parking management, statistical surveys, food and drug supervision, gas meter
reading, mail sending, etc.)
Q 25 Green ICT Activity 2011 2012
1. Teleworking (smart work)
2. Tele-conferencing, video-conferencing
3. Shutting off machines during non-working hours
4. Deleting screensavers
5. Setting power-on-suspend mode in PC
6. Using multi-outlet power strip to block standby power
7. Reducing number of computing resources
(PCs / laptops / servers / printers)

8. Establishing policy to reduce use of paper (paperless)
9. Recycling of computers and peripherals
10. Desktop virtualization
11. Setting up investment plans for green ICT
12. Establishing mandatory policy to purchase environment-
friendly certified ICT products

98. No activities for green ICT 98 98
Those who answered to as performing teleworking, go to
Those who answered to as not performing teleworking, go to
Q 25 Q 25-1
Q 25 Q 26
95
A
p
p
e
n
d
i
x

2
.

Q
u
e
s
t
i
o
n
n
a
i
r
e
1. Efficient business processes (reduced time and cost,
improved processes)
2. Improved customer management
3. Improved organizational flexibility
4. Increased job satisfaction level of employees
5. Securing of high-quality human resources
6. Others (Please specify : )
98. No effect
Please go to
1. Yes
2. No
As of Dec. 31, 2011, which of the following
effects did you enjoy by adopting
teleworking? Choose three and write the
numbers in order of importance in the
table below.
(Only for those who answered Q25) as not adopting
teleworking (smart work))
What are the reasons that your business/
organization did not adopt teleworking
(smart work)? Please mark all that apply.
Has your business/organization ever
provided any informatization training or
education ICT training) for employees as
of Dec. 2011?
(Online education, collective education and outsourced
education are included)
Q 25-2
Purpose Mark
1. Our business is not suited to teleworking (smart work)
2. Concern over possible lower business productivity
3. Problems related to employee assessment and personnel
management system
4. It can cause trouble to internal communication

5. Other employees can be negatively influenced
6. Lower sense of belonging to the organization
7. Concern over information leakage
8. It can cause trouble to customer support
9. Others(please specify: )
Q 26
Q 27
First Second Third
* Informatization training(education) refers to education that aims at improving people's ability to search for, collect,
analyze and use information by using ICT devices such as PDAs, MP3s and netbooks as well as computers, it includes ICT
training(education).
- ICT training(education) refers to education on use of communication and computing technologies for the production,
acquisition, processing, transmission and application of information.
e.g.) Basic education on a computer and the Internet, education on the methods to search for, process and produce
necessary information by using computers and the Internet, and education on ICT policies, information use and ICT are
included.
Q 27
96
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Does your business/organization have
officially defined and documented
information security policies?
What was the main method used in your
business/organization to maintain
information security as of December 31,
2011?
Did your business/organization use any
information security product as of Dec.
31, 2011? If so, which of the following
products was your business/organization
using? And which of the following products
is your business/organization plan to use
by December 2012 (including those that
you already have but plan to upgrade)?
1. Yes
2. No but have a plan to develop policies
within the next 12 months
3. No and dont have a plan to develop policies
within the next 12 months
1. The information security department takes full-time
charge of information security
2. A relevant department (computing center, etc.) deals
with information security in addition to its own scope of
work.
3. Each department deals with its own part of information
security
4. Outsourcing
5. Information security is not managed systematically.
D. INFORMATION SECURITY
Information Security
Taking management and technological measures in order to prevent tampering, modifying, and leaking of
information in the process of information collection, processing, storage, search, transmission, and reception.
Q 28
Q 29
Q 30 Product 2011 2012
Prevention of
virus / spam
1. Computer virus vaccine (including VMS)
2. Anti-spyware software
3. SPAM blocking solution
4. PMS (Patch Management System)
Prevention
of intrusion
5. Firewall
6. IDS (Intrusion Detection System)
7. IPS (Intrusion Prevention System)
8. Web firewall
Others
9. CCTV (Closed Circuit TV)
10. Smart card
11. Biometrics
12. VPN (Virtual Private Network)
13. Backup product
14. Security services (security consulting,
security management and control, etc.)

15. ESM (Enterprise Security Management)
16. Certification / encryption product (PKI)
17. Secure OS
98. No information security product 98
98. No products to be newly adopted or upgraded 98
Those who answered as using CCTV, go to
Those who answered as not using CCTV, go to
Q 31
Q 30-1
97
A
p
p
e
n
d
i
x

2
.

Q
u
e
s
t
i
o
n
n
a
i
r
e
(Only for those who answered as using CCTV() in
Q30)
How many CCTVs was your business/
organization operating as of December 31,
2011.
Did your business/organization have an
information system backup
center(disaster recovery center) as of
Dec. 31, 2011 in preparation for various
types of disasters and accidents such as
information security incidents, fires, and
floods?
This is about the status of ICT security
damages. Has your business/organization
experienced any damage from ICT
security problems in the last 12 months
(from Jan. to Dec. 2011)? Mark all that
apply.
(Only for those who experienced ICT security
damages)
Then, has your business/organization
reported such damages to an information
protection institution or a judicial
institution?
(Only for those who experienced ICT security
damages)
And was there any financial spending
executed for the damage cleanup?
Q 32-2
ten thousands thousands hundreds tens ones
CCTVs
Q 30-1
Q 32-1
Q 31 Purpose Mark
1. We operate it ourselves.
Staff in our business/organization operate the backup system
(disaster recovery system).
2. We operate it jointly with other businesses/organizations.

More than two businesses/organizations share staff for the
operation of the backup system (disaster recovery system).
3. Commissioned operation (including consignment of operation to a

superior organization)
Consigning the operation of the backup system (disaster recovery
system) to an external organization
4. We don't have it.

* Backup center (disaster recovery center) : As a physical security
measure, it is a place to back up major information systems in
preparation for all sorts of incidents and disasters including information
security incidents, terrorism, wars, fire, flood, earthquakes and typhoons.
Q 32
ICT security damage
- ICT security damage is accompanied with software damage, data leakage or time loss. Damages that have been
detected by information security products such as vaccine programs and successfully prevented or cleaned up are
excluded.

Information protection institutions or judicial institutions
- Korea Internet Security Center of Korea Internet and Security Agency
- National Cyber Security Center/ Cyber Report Center of National Intelligence Service
- Cyber Terror Response Center of National Police Agency
- Internet Crime Investigation Center of Supreme Prosecutors Office
Damage
Q32 Q32-1 Q32-2
Damage
experience
Damage
report
Financial
spending
Computer virus / Worm / Trojan attacks
Unauthorized access to in-house computer
systems or data

Denial Of Service(DoS) attacks
Personal information leakage / exposure
Not experienced any of the above damages
Go to
* DoS(Denial of Service) refers to an attempt to disturb normal operation of
systems usually by attacking communication networks or systems with
massive amount of data packets.
D1
98
2
0
1
2

Y
e
a
r
b
o
o
k

o
f

i
n
f
o
r
m
a
t
i
o
n

S
o
c
i
e
t
y

S
t
a
t
i
s
t
i
c
s
Please provide the number of persons
employed (employees) in your business/
organization (including regular and non-
regular employees) as of December 31,
2011, by gender?
DATA CLASSIFICATORY QUESTIONS
The data obtained here will be processed and used for classificatory purposes only and will not be used for any
other purposes.
Thank you for your time and effort
D1
Respondent Profile
Address
Name
Gender (1) Male (2) Female
Contact Information
Telephone:
Email:
Department/position
Ten
thousands
thousands hundreds tens ones
Male employees
Female employees
99
A
p
p
e
n
d
i
x

2
.

Q
u
e
s
t
i
o
n
n
a
i
r
e
On-site Records
Name of Interviewer ID
Editor Researcher Request data confirmation
Survey methods
1. Did a Face to face interview
2. Distributed the questionnaire first and then did a face to face interview
3. Distributed the questionnaire first and then received the results via e-mail or facsimile
4. Sent the questionnaire via e-mail or facsimile and then did a face to face interview
5. Sent the questionnaire and received the results via e-mail or facsimile
6. Phone interview
7. Internet survey
Position of respondent
1. ICT specialist
2. CEO
3. General Manager
Date and
time of survey
------/-------/--------/ (Date) ----:---- -----:----- (Time)
Changes in
business/
organization information
Classifcation List information Changes
Business/
Organization name
Industry
Size
CEO
Suggestions for improving
this Survey
(recommendations from respondents)
Please bring respondent's business card

Yearbook of Information Society Statistics

Încărcat de

Informații document

Drepturi de autor

Formate disponibile

Partajați acest document

Partajați sau inserați document

Opțiuni de partajare

Vi se pare util acest document?

Este necorespunzător acest conținut?

Drepturi de autor:

Formate disponibile

Yearbook of Information Society Statistics

Încărcat de

Drepturi de autor:

Formate disponibile

1904.4.22 10:26 AM 1 mac 1 1904.4.

4. Optic LAN (apartment LAN, FTTH, etc.)

5. Wireless LAN (WiFi)

7. High-speed wireless Internet (WiBro, WCDMA/HSDPA, etc.)

8. Others (Please specify: )

6. For access to other financial services

7. For interacting with government /public authorities

8. For providing customer services

9. For delivering products online

10. For using VoIP

11. For internal or external recruiting

12. For training employees

5. For selling goods or services(for receiving orders)

6. For access to banking or other financial services

7. For interacting with government/public authorities

9. For providing(transmitting) products or services via mobile devices

10. For E-document approval via mobile devices

2. For obtaining forms for civil service application

3. For submitting documents and forms

4. Online processing of civil service applications

98. Did not use e-Government service

12. Mobile website (e.g. http://m.mopas.go.kr)

13. Blogs(including microblogs and mini homepages)

2. Yes, we share it with our headquarter/upper

6. Wireless Internet service (SMS service, etc.)

7. There are concerns on delivery

3) Network-related costs (purchase/

4) Information service-related investment

2. SaaS (Software as a Service)

3. PaaS (Platform as a Service)

This section is about green informatization(green IT).

4. It can cause trouble to internal communication

2. We operate it jointly with other businesses/organizations.

3. Commissioned operation (including consignment of operation to a

4. We don't have it.

S-ar putea să vă placă și