A Paper Submitted in Partial Fulfillment of the Requirements of [EDID 6505 [Systems Approach to Designing Instructional Materials] Trimester 2, [2014]
Email: albert.joseph@open.uwi.edu University: University of the West Indies Open Campus Group Facilitator: Dr. Leroy Hill Course Coordinator Dr. Camille Dickson-Deanne
INTRODUCTION Members of the Anse la Raye Vendors Association have been operating for the past fifteen years, vending a range of seafood from fish, lobster, crab, lambi and other delicacies of the sea. After several complaints by patrons of the Seafood Friday event concerning the poor manner in which food is handled, the lack of sinks for the washing of hands and the exposure of lobsters for extended periods of time, the association took a decision to hire an instructional designer to design a two-day training workshop to have vendors adequately trained in food safety and preparation. The subject of food safety covers a number of components which include temperature control, hygiene and sanitation, glove use, packing and serving prepared food and prevention of food poisoning. If measures are taken to handle food in the right manner, serious health risks and even death due to food poisoning can be avoided. This assignment covers the various steps that the designer took in the instructional design process from conducting a needs assessment right down to the planning of instruction, all in an effort to ensure that a comprehensive training programme was in place for the participants of this workshop.
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NEEDS ASSESSMENT PLAN
Overall Course Goal
To design instruction for a 1-2 day workshop for Seafood Vendors of the Anse la Raye Vendors Association on the topic of Safe Food Handling and Preparation.
Target Audience
The training will target a group of approximately thirty (30) individuals who vend at the ever popular Seafood Friday activity. The vendors range in age from 30- 60 years and are at different levels in terms of experience as vendors and the qualifications that they hold as it relates to the food service sector. Although many of the vendors have their daytime job, they all come together on a Friday night to sell at the event. Vendors all cook, but have very little knowledge of sales and pricing of their products.
What Information is Needed?
Optimals Adequate knowledge of food handling and preparation techniques. A set of established standards for the safe handling and preparation of food. Use of thermometers and other devices to ensure that food remains at the right temperature. Ongoing training for vendors in food safety
Actuals Vendors have little to no training or qualifications in food handling and preparation Vendors have demonstrated poor food handling practices that have impacted their sales There is no policy or written procedure on food handling and safety Few food safety measures are being practiced in terms of using thermometers, warmers and ice to keep food at the right temperature.
Causes Insufficient funds for the purchase of equipment Lack of training Management hardly saw the need to conduct such training. Vendors who got training have left the association
Feelings Do the vendors believe that there is a need for training in food handling and preparation? Cost of training vendors can be an issue How would they want to be trained in the area of food handling and preparation?
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Solutions Food service certification for all vendors There is the need for the training of trainers Purchase of equipment for vendor use
Why do we need to know it?
This information is useful because it is necessary to know where the vendors are in terms of knowledge and qualifications. If some vendors have had formal training, it is likely that they would be practicing safety standards. Optimals are important to determine the expectations of vendors as well as that of management. Having understood the optimals and actuals the chance of meeting vendor needs is increased. Causes will help determine whether there is a need for training or an analysis of human performance.
Who knows what?
In terms of optimals, individuals from the Bureau of Health would best describe the standards to be met by persons in the food service industry. Professional chefs will also be targeted to find out about the safety standards practiced at the hotels. Vendors will also be able to shed light on what goes on since they are fully involved in the process.
How will you get that information?
a. Interviews- with Bureau of Health experts, to give insight on the optimals b. Survey questionnaires- Due to the large numbers of members in the organization, the questionnaire will allow for many persons to be reached. c. Focus Group- to validate information received from questionnaires d. Participant Observations- All types of information can be gathered from this technique. Using this technique will allow the designer to see persons in action in their environment.
How will you use that information?
The information gathered will give me a clear indication of who my participants are. By interacting with the focus group it will also give a sense of how responsive learners might be during training. It will also give me a sense of what methods would be best utilized to teach participants.
Formats
Training will be done using several formats. These include: YouTube videos, Prezi presentations, discussions and demonstrations. 6
TASK SELECTION WORKSHEET
Criteria for Task Selection Worksheet Criticality
40 pts Universality
10 pts Frequency
10 pts Standardization
10 pts Difficulty
30 pts Total
100 pts Notes Priority TASKS #1 #2 #3 #4 #5 #6 #7 #8 Demonstrate how to properly calibrate a stem thermometer 40 10 0 10 7 67
1 Understand the importance of thoroughly heating leftovers 35 3 3 4 6 51 5 Explain good personal hygiene purposes 30 5 5 8 5 53 4 Demonstrate proper hand washing procedures 35 10 6 8 0 59 2 Establish proper handling methods for ready to eat foods 25 6 6 7 2 46 6 Use disposable gloves properly 20 0 0 6 0 26 7 Demonstrate mechanical and manual utensil washing 28 7 7 6 6 54 3 7
Procedural Analysis Utensil/Dish Washing 1. Bring plates to sink 2. Pick up scraper 3. Scrape bits of food off utensil 4. Open faucet 5. Fill sink to the desired level 6. Soak dishes in warm water with a sanitizer such as bleach 7. Pick up a single utensil in one hand 8. Pick up sponge in other hand 9. Clean utensil with sponge using a circular motion 10. Inspect utensil for stubborn food particles 11. Place utensil in rinse water 12. Rinse utensil thoroughly 13. Place utensil in sanitizing water 14. Wash front and back of plate with hand 15. Remove plate from sink 16. Place utensil on rack to air dry. 17. Repeat steps for each utensil (Safe Food Crew (2004). Temperature control is an important aspect of ensuring food safety. The only way to ensure that food is at the right temperature is to use a calibrated thermometer. Calibrating a thermometer 1. Fill the container with crushed ice 2. Top up the ice with cold water to create a slurry 3. Stir the mixture 4. Place the thermometer in the slurry with the serving area completely submerged, do not let the stem touch the bottom or the sides of the container. 5. Hold the thermometer I the slurry for at least 30 seconds 6. Keep the stem submerged and adjust the thermometer to read 0 degrees/ 32 degrees if the dial stops moving and is not reading this number.
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Washing Hands Thoroughly 1. Turn on Faucet 2. Wet hands and wrists 3. Use a sufficient amount of soap (one squirt) 4. Lather soap and scrub hands well, palm to palm for 15-20 seconds 5. Scrub in between and around fingers 6. Scrub back of each hand with palm of hand 7. Scrub fingertips of each hand in opposite palm 8. Scrub each thumb clasped in opposite hand 9. Scrub each wrist clasped in opposite hand 10. Rinse hands and wrists thoroughly under running water with finger tips pointed down 11. Wipe and dry hands with a single use paper towel 12. Turn off faucet with single use paper towel (Niagara Region Public Health)
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Calibrating a thermometer Fill container with crushed ice Remove ice from freezer crush ice with icepick Pick up container Top ice with cold water to create a slurry Open tap Place hand on tap rotate in an anti- clockwise direction Fill container to desired level Close Tap Place thermometer in slurry with serving area submerged Keep stem submerged and adjust thermometer reading to 0C/32F Hold with pliers or wrench Rotate dial of thermometer to read 32F PREREQUISITE ANALYSIS
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OBJECTIVES TERMINAL OBJECTIVE By the end of the two-day workshop, participants will be able to demonstrate the use of at least three food safety practices and score at least 75 percent on a written test.
ENABLING OBJECTIVES By the end of this workshop, participants will be able to: a. Identify the types of thermometers used in food preparation (knowledge) b. List the four principles of safe food handling (knowledge) c. Outline at least two reasons why it is important to follow proper food safety procedures. (comprehension) d. Identify a stem thermometer (knowledge) e. Calibrate a stem thermometer for freezing point and boiling point with 100% accuracy. (psychomotor domain) f. Adjust a stem thermometer within 10-15 seconds (psychomotor domain) g. Demonstrate the accurate use of a stem thermometer after witnessing a demonstration (application) h. Demonstrate with 100% accuracy the 12 step procedure for washing hands. (psychomotor)
i. Explain the importance of using the correct procedure for the washing of hands. (comprehension) j. Demonstrate the correct procedure for using disposable gloves (application)
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PERFORMANCE RUBRIC TERMINAL OBJECTIVE Given a written test and a practical exam at the end of the two-day workshop, participants will be able to demonstrate correctly the use of at least three food safety practices and score at least 75 percent on a written test.
Novice 1 Apprentice 2 Practitioner 3 Expert 4 Calibrate a stem thermometer for freezing and boiling point The participant demonstrates about 25% of the knowledge to calibrate a thermometer The participant demonstrates at least 50% of the steps accurately At least of the steps to calibrate a thermometer are followed accurately Participant followed all the steps involved in calibrating a stem thermometer with no error. Demonstrate with accuracy a 12 step hand washing procedure Minimal steps are displayed. Multiple reminders are needed to ensure that procedures are followed Demonstrates 50% of the task with ease. Some reminders are needed. Participants demonstrated very good knowledge of the task. Few reminders were given. An excellent demonstration of all twelve steps in washing hands. No need for reminders. Wash and sanitize cooking and eating utensils 25% of the task were carried out accurately.
Partial understanding of the steps is demonstrated. Half the steps were missing or were not displayed accurately. There is a solid understanding of the process of washing and sanitizing cooking and eating utensils A sophisticated understanding of the process is shown. All steps are accurately followed. Use gloves accurately Assistance had to be given to put on the gloves Several reminders were given for gloves to be worn Slowly puts on gloves but all fingers are in the right place Some reminders were given to wear gloves Gloves were quickly put on with fingers inaccurately placed. Few reminders were given Participant quickly places gloves on with each finger put in the right place. No reminders had to be given 12
ASSESSMENT Question One Below are a few thermometers used in food preparation. Label each one correctly.
Question Two As a chef, you have just been asked to speak to a group of food and nutrition students. Write down five pointers for your speech in which you will include four food safety practices that food handlers must adhere to. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________
Question Three In the kitchen it is advisable that proper food safety procedures be practiced at all times. Outline two reasons why it is necessary to do so. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________
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Question Four The steps involved in utensil washing are listed below however, a few steps are missing. Complete the diagram by filling in the blanks.
Scrape Air Dry
Practical Component Thanksgiving is around the corner. You are required to prepare a main course meal for a family of four. You are to prepare the thanksgiving menu that you will serve to the family. During the preparation of the meal you will be assessed on how well you demonstrate the use of proper food safety techniques. These include : Proper use of gloves Washing of hands Calibration of your thermometer Adjustment of the thermometer Sanitizing of kitchen utensils
Marks will be awarded based on a rubric, which will indicate that you have either mastered the tasks or you are still novice at them.
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CONTEXTUAL ANALYSIS WORKSHEET
Directions: Identify relevant factors in categories (only where and when appropriate) and indicate the effect they will have by circling appropriate number.
ORIENTING CONTEXT Learner Factors All vendors did not have a formal education -2 -1 +1 +2 Vendors range in age as well as experience -2 -1 +1 +2 Some participants have engaged in food preparation training in the past -2 -1 +1 +2 Participants have expressed the need for this type of training -2 -1 +1 +2 Environmental Factors Scheduling training will be an issue since vendors vend every day, throughout the day -2 -1 +1 +2 Organizational Factors Very little to no funds are available for training -2 -1 +1 +2 Organization has established links with sponsors who may be able to support training venture -2 -1 +1 +2
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INSTRUCTIONAL CONTEXT Learner Factors Learners are not equipped with skills necessary to work well in groups? -2 -1 +1 +2 Learners are enthusiastic about the training opportunities -2 -1 +1 +2 Tasks provide opportunities for learners to be actively involved -2 -1 +1 +2 Environmental Factors Supplies that vendors will need are not readily available -2 -1 +1 +2 A suitable venue with workstations for individuals or groups is not readily available -2 -1 +1 +2 Concern as to whether all participants will be able to purchase their supplies -2 -1 +1 +2
TRANSFER CONTEXT Learner Factors Ongoing support and training -2 -1 +1 +2 Skills learnt can be easily transferred to food preparation in the home -2 -1 +1 +2
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INSTRUCTIONAL STRATEGIES AND LESSON
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ADVANCED ORGANIZERS OBJECTIVES 1. Demonstrate with 100% accuracy the 12 step procedure for washing hands. (psychomotor) 2. Explain the importance of using the correct procedure for the washing of hands. (comprehension) Expository Advanced Organizer Handling food safely is particularly important as it is one way to prevent food-borne illnesses. Food can easily become contaminated and cause serious harm to our bodies. During the course of this lesson we will explore why it is important to wash our hands thoroughly, we will recognize when to wash our hands, for example after using the toilet and playing with pets. Finally, we will get the opportunity to practice what we have learnt, by having your peers assess you on how well you follow all the steps in washing your hands properly.
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Graphic Organizer
ANALOGIES CONCEPT ANALOGY
Food borne illness- is the contamination of food by microorganisms which can cause an individual to get sick. A food borne illness is like introducing poisons or bugs into your body causing you to feel extremely ill with an upset stomach and diarrhea.
Food Safety and Preparation Handwashing Why wash hands? When to wash hands? How to wash hands 20
Food Safety- Precautionary measures that are taken to prevent food borne illnesses. Food safety can be likened to a set of soldiers who stand guard to protect a person or prized possession. Each soldier would have an important role to play, similar to each food safety measure being important.
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Reflective Piece Sometimes one decides to follow a particular path in life and once on that journey the question is asked, why did I even think of doing so? For me this is exactly how I felt as week after week I experienced the rigors of having to work on the task and offer guidance to my peers, particularly when I was not even sure of what I was doing myself. In the design of this course, I chose to work with a group of twenty vendors. One misconception that I had was that the vendors would not have been able to cope with certain aspects of the course since many had not attended secondary school and had low literacy levels. It was not so since many had a good grasp of reading and were not afraid to demonstrate the skills that they had. During the first phase of this process I experienced difficulty in getting the needs assessment plan together. I was glad to have found help by getting a report online which gave me leads as to how to identify some of the optimals and actuals and to determine what data collection instruments would be best utilized. The selection of the task was also another aspect of this assignment which caused me a little discomfort. Not that I did not understand the readings, but I was not sure what tasks were necessary to achieve my overall goal. Again I had to rely on articles from the internet to learn more about the topic of food handling. As I read through the content, I pictured myself in a meeting with the Subject Matter Expert (SME) where we discussed what was most essential in planning a programme for vendors. For the procedural analysis, I thought that the tasks were too mundane and that vendors would find it boring, indicating that they know how to do that already. However, I found that 22
there were essential aspects of the task of washing dishes that vendors would a have missed such as sanitizing the dishes after they had been missed. The important piece of information that I learnt working on that aspect is that the task must be broken down just as a professional in the field would perform the task. Writing the objectives did not really serve as a problem for me, since this is a task that I perform constantly at work. However, the feedback from the facilitator proved useful when I was asked to strengthen my objectives by adding criteria and conditions to make them more measurable. The other aspects of assessment and instructional strategies there were generally straightforward for me, again because of my teaching background. To execute the lesson it was felt that there was need to use strategies such as collaborative learning, demonstrations and technology-based strategies. Deciding on the strategies made me go back to what had been done in the first course on instructional design and for me this served as a refresher. Also, reading on instructional strategies was an eye opener for me. There was a particular line that stuck with me, You cannot talk about something and expect learners to understand. You must show them. In doing so, you are providing examples of how to do something. Being in the classroom it shows how we do the children an injustice in simply coming to speak. Most students are visual learners and we fail to maximise their learning because of the strategies that we use. Forging ahead, there are some aspects of the course that would be handled differently. One of the things that would be done, is to enlist the help of an expert such as a chef to handle certain aspects, which would mean utilizing some expository teaching. I think also that working 23
on the assignment I would have worked on my reflection as I progressed through each stage of the design process. There were certain steps that were not understood very well and I think that we should have utilized our small groups even more to have discussions on those aspects although I found that my peers provided some very useful feedback. Now that the process is all done, I think that the practical nature of this assignment was essential to giving us the experience of designing courses. I have already seen several opportunities where I can utilize the knowledge and skills that I have acquired.
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References Cody,M.M., OLeary, V.S., Martin, J. (2008). Food safety training needs assessment survey. Atlanta, GA: Georgia State University. Retrieved, June 11, 2014 from http://www.nfsmi.org/documentLibraryFiles/PDF%5C20080221033700.pdf Merrill, D. (2009). First Principles of Instruction. In Reigeluth, & A. Carr-Chellman, Instructional Design, Theories and Models Volume III (pp 41-67). New York: Routledge Morrison, G., Ross, S., Kemp, J.(2011). Designing Effective Instruction (6th edition) John Wiley & Sons, National Coalition for Food Safe Schools (2004). Food safe schools: Needs assessment and planning guides. Retrieved, June 13, 2014 from http://files.eric.ed.gov/fulltext/ED499215.pdf Queensland Government (2014). Know your food business: A self-assessment guide tot eh food safety standards. Retrieved, July 20, 2014 from http://www.health.qld.gov.au/ph/Documents/ehu/21883.pdf Rossett A. (1987) Training Needs Assessment. Englewood Cliffs, NJ: Educational Technology Publications. Safe Food Crew (2004). Food safety training modules and public recognition program. Madison: Wisconsin. Retrieved, June 9, 2014 from http://www.publichealthmdc.com/environmental/sfc/pdf_files/Module.pdf