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Cisco − Cisco Media Convergence Server Booting Problems

Table of Contents

Cisco Media Convergence Server Booting Problems

1

Introduction

1

Before You Begin

1

Conventions

1

Prerequisites

1

Components Used

1

Cisco MCS−7830 Will Not Boot with Initial Power On

1

Problem

1

Solution

2

No SCSI Device Found Error while Booting

2

Problem

2

Solution

2

Cisco MCS−7830 Sticks in F1 Mode while Booting

2

Problem

3

Solution

3

Monitor Will Not Work

3

Problem

3

Solution

3

Related Information

4

Cisco Media Convergence Server Booting Problems

Introduction Before You Begin Conventions Prerequisites Components Used Cisco MCS−7830 Will Not Boot with Initial Power On Problem Solution No SCSI Device Found Error while Booting Problem Solution Cisco MCS−7830 Sticks in F1 Mode while Booting Problem Solution Monitor Will Not Work Problem Solution Related Information

Introduction

This document addresses the common problems, and solutions related to the Cisco Media Convergence Server 7830 (MCS−7830) in the Cisco Architecture for Voice, Video and Integrated Data (AVVID) product line.

Before You Begin

Conventions

For more information on document conventions, see the Cisco Technical Tips Conventions.

Prerequisites

There are no specific prerequisites for this document.

Components Used

This document is not restricted to specific software and hardware versions.

Cisco MCS−7830 Will Not Boot with Initial Power On

Problem

The system will not boot and an error message states that no boot device is found.

Cisco − Cisco Media Convergence Server Booting Problems

Solution

During shipping, the Smart SCSI Array controller pops out of its slot, and sometimes the routing information base (RIB) card also slips out. This causes the MCS−7830 to think that these hardware components do not exist.

To solve this problem, do the following:

1. Open the left side of the MCS−7830 and remove both the RIB card and the SCSI Array card.

2. Replace both cards back into their respective slots, making sure they are secure.

3. Close the computer, and then reboot it.

No SCSI Device Found Error while Booting

Problem

Upon booting the MCS−7830, a message appears that states: "No SCSI Device Found." The MCS−7830 boots and operates properly.

Solution

This is just an annoying error warning and does not affect the computer's performance. There are no SCSI devices attached to the SCSI port on the system. The drives are attached to the array controller.

You can disable the delivery of this message by doing the following:

1.

Press the F10 key while rebooting the system.

2.

Enable the advanced features by pressing ctrl + a.

3.

Select the System Configuration.

4.

Select Configure Hardware.

5.

Select Review or modify hardware settings.

6.

Select View or edit details.

7.

Scroll down to "Bus 1 − Compaq Wide−Ultra SCSI Controller (Port 1)."

8.

Look for "SCSI Resources," and then press Enter.

9.

Select the Disable option, and then press Enter. You will see a box that will warn you about disabling PCI devices. Select the Yes option, and then press Enter.

10.

Scroll down to "Bus 1 − Compaq Wide−Ultra SCSI Controller (Port 2)". Look for "SCSI Resources". Press Enter.

11.

Select the Disable option. Press Enter. You will see a box that will warn you about disabling PCI devices. Select the Yes option. Press Enter.

12.

Press the F10 key.

13.

Select Save and exit.

14.

Save the configuration and restart the computer.

15.

Press Enter and allow the system to reboot.

Cisco MCS−7830 Sticks in F1 Mode while Booting

Cisco − Cisco Media Convergence Server Booting Problems

Problem

When one of the power supplies is not plugged in, the system does not reboot automatically. The system stops, requiring that you select F1 to continue. The F1 boot prompt appears at each boot up.

Solution

The F1 bootup prompt occurs on the Cisco MCS−7830 when there are only two (out of three) power supplies plugged into a power source. The system detects that the power supply is not redundant because two power supplies are required to operate the system.

You can solve this issue in one of two ways:

Plug in the third power supply. Disable the F1 boot prompt.

The first solution above is self explanatory. To disable the F1 boot prompt, do the following:

1.

Press the F10 key while rebooting the system.

2.

Enable the advanced features by pressing ctrl + a.

3.

Select the System Configuration.

4.

Select Configure Hardware.

5.

Select Review or modify hardware settings.

6.

Select View or edit details.

7.

Scroll down to the Advanced Features section and search for the F1 Boot Prompt option

8.

Press Enter.

9.

Select the Disable − skip prompt option.

10.

Press Enter.

11.

Press the F10 key.

12.

Select Save and exit.

13.

Save the configuration and restart the computer.

14.

Press Enter and allow the system to reboot.

14. Press Enter and allow the system to reboot. Caution: This will solve the problem mentioned

Caution: This will solve the problem mentioned above, but you might not see other error

messages. Be cautious when implementing this solution.

Monitor Will Not Work

Problem

The monitor will not show anything, but a blank screen.

Solution

The monitor might be plugged into the integrated video card on the mother board. If this is the case, plug the monitor into the RIB card, or use the Y cable that comes with the computer to connect the integrated card and the RIB card to the monitor.

Related Information

Voice, Telephony and Messaging Technologies Voice, Telephony and Messaging Devices Voice, Telephony and Messaging Software Voice, Telephony and Messaging TAC eLearning Solutions Recommended Reading: Troubleshooting Cisco IP Telephony , Cisco Press, ISBN 1587050757 Technical Support − Cisco Systems

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Cisco − Cisco Media Convergence Server Booting Problems