Huawei D2 Smartphone FAQs V1.0 PDF

HUAWEI Ascend D2
V100R001
Smartphone FAQs

Issue 01
Date 2013-01-04

HUAWEI TECHNOLOGIES CO., LTD.

Issue 01 (2013-01-04) Huawei Proprietary and Confidential
Copyright Huawei Technologies Co., Ltd.
i

Copyright Huawei Technologies Co., Ltd. 2013. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any means without
prior written consent of Huawei Technologies Co., Ltd.

Trademarks and Permissions
and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.
All other trademarks and trade names mentioned in this document are the property of their respective
holders.

Notice
The purchased products, services and features are stipulated by the contract made between Huawei and
the customer. All or part of the products, services and features described in this document may not
be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all
statements, information, and recommendations in this document are provided "AS IS" without warranties,
guarantees or representations of any kind, either express or implied.
The information in this document is subject to change without notice. Every effort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information, and
recommendations in this document do not constitute a warranty of any kind, express or implied.

Huawei Technologies Co., Ltd.
Address: Huawei Industrial Base
Bantian, Longgang
Shenzhen 518129
People's Republic of China
Website: http://www.huawei.com
Email: support@huawei.com

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Smartphone FAQs About This Document

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About This Document
Change History
Date Author Change Description
V1.0 Pan
Linghan/45
658
Initial draft.
V1.0.1 Pan
Linghan/45
658
Some FAQs are added.
V1.0.2 Pan
Linghan/45
658
Errors are cleared.

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Smartphone FAQs Contents

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Contents
About This Document .................................................................................................................... ii
1 Differences Between Huawei D2 of the China Telecom, Mobile, and Unicom Editions
.............................................................................................................................................................. 1
2 Basics ............................................................................................................................................... 2
2.1 Your Phone at a Glance .................................................................................................................................... 2
2.2 Color Schemes ................................................................................................................................................. 4
2.3 Phone Installation ............................................................................................................................................. 5
2.4 Home Screen .................................................................................................................................................... 7
2.4.1 How Do I Add or Delete a Screen? ......................................................................................................... 7
2.4.2 Dual Card Management (D2-2010) ...................................................................................................... 10
2.5 Contacts .......................................................................................................................................................... 11
2.5.1 How Do I Create a Contact? ................................................................................................................. 11
2.5.2 How Do I Import Contacts from or Export Contacts to the SIM Card? ................................................ 12
2.5.3 How Do I Set Ringtones for Dual Cards? ............................................................................................. 13
2.5.4 How Many Contacts Does My Phone Support? .................................................................................... 13
2.5.5 How Do I Create a Contact Group? ...................................................................................................... 13
2.6 Text Messages ................................................................................................................................................ 14
2.6.1 How Do I Send a Text Message or a Multimedia Message? ................................................................. 14
2.6.2 How Do I Change the Input Method When Editing a Message? .......................................................... 15
2.6.3 How Do I Forward a Text Message, Send a Text Message to Multiple Recipients, or Save a Text
Message as a Draft? How Many Recipients Can I Send a Text Message to?................................................. 16
2.6.4 How Do I Set the Message Ringtone and Vibration? ............................................................................ 16
2.6.5 How Many English Characters and Chinese Characters Are Allowed in a Long Text Message? ......... 17
2.6.6 How Many Text Messages Can Be Saved on My Phone? .................................................................... 17
2.6.7 How Do I Disable the Keystroke Sound? How Do I Identify Received and Sent Messages? .............. 18
2.7 Multimedia Messages ..................................................................................................................................... 19
2.7.1 How Do I Send a Multimedia Message? ............................................................................................... 19
2.7.2 Why Does My Phone Fail to Send or Receive Multimedia Messages? How Can I Solve the Problem?
....................................................................................................................................................................... 19
2.7.3 Is There Any Restriction on the File Size, Video Format, or Resolution When I Send a Multimedia
Message? ........................................................................................................................................................ 20
2.8 Music .............................................................................................................................................................. 20
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2.8.1 Can My Phone Record Ongoing Calls? Does It Support Common Recording? Where Are Recording
Files Saved? ................................................................................................................................................... 20
2.8.2 What Are the Meanings of Artists, Albums, Songs, and Playlists? ....................................................... 21
2.8.3 How Do I Create a Playlist? .................................................................................................................. 21
2.8.4 What Playing Modes Does My Phone Support? ................................................................................... 21
2.8.5 How Do I Play Songs in the Background, Quit Music, and View the Lyric When the Song Is Playing?
....................................................................................................................................................................... 24
2.8.6 How Do I Set the Dolby Sound Effect? ................................................................................................ 24
2.8.7 How Do I Import Audio or Video Files from a PC or USB Flash Drive to My Phone? How Do I
Export Audio or Video Files to a PC or USB Flash Drive? ........................................................................... 27
2.9 Camera ........................................................................................................................................................... 27
2.9.1 How Do I Import Images or Videos from a PC or USB Flash Drive to My Phone? How Do I Export
Images or Videos to a PC or USB Flash Drive?............................................................................................. 27
2.9.2 My Phone Cannot Open Some Photos or Videos. Why? ...................................................................... 27
2.9.3 Where Are My Photos and Video Clips Saved? Can I Change the Paths? ............................................ 27
2.9.4 How Do I Edit Photos or Videos or Add Frames to Photos? ................................................................. 28
2.9.5 Does My Phone Support the HD Video (1080p)? What Frame Rate Does My Phone Support? .......... 28
2.9.6 Can I Disable the Shutter Sound? ......................................................................................................... 28
2.10 Streaming Media .......................................................................................................................................... 28
2.10.1 Will My Phone Stop Playing Streaming Media When I Receive an Incoming Call? If Yes, Will It
Resume Playing After the Call? ..................................................................................................................... 28
2.10.2 Why Does My Phone Cannot Play Some Streaming Media? ............................................................. 28
2.10.3 What Causes Poor Quality of Online Streaming Media Played on My Phone? .................................. 28
2.10.4 Does Playing Online Streaming Media Use the Phone Memory?....................................................... 28
2.11 Bluetooth ...................................................................................................................................................... 29
2.11.1 My Phone Cannot Be Discovered by Other Devices. Why? How Can I Solve the Problem? ............. 29
2.11.2 What Files Can Be Transmitted Using Bluetooth? .............................................................................. 30
2.11.3 How Do I Share My Phone's Data Connection Using Bluetooth? ...................................................... 30
2.11.4 Can I Use Bluetooth to Synchronize Data with a Computer? ............................................................. 33
2.11.5 Can I Make Calls or Listen to Music Using a Bluetooth Headset? ..................................................... 33
2.11.6 What Is the Bluetooth Working Range? .............................................................................................. 33
2.11.7 My Phone Fails to Pair with Other Bluetooth Devices. Why? ............................................................ 33
2.11.8 Can I Connect My Phone to a Computer and Access The Internet Using Bluetooth? ........................ 34
2.12 Email ............................................................................................................................................................ 34
2.12.1 How Do I Set up or Remove an Email Account? How Do I Send an Email? ..................................... 34
2.13 GPS Navigation ............................................................................................................................................ 38
2.13.1 Does My Phone Support GPS Navigation? ......................................................................................... 38
2.13.2 How Can I Locate My Position or Use the Navigation Function Quickly? ........................................ 38
2.13.3 The Navigation Application On My Phone Cannot Receive Signals From GPS Satellites. How Can I
Solve the Problem? ........................................................................................................................................ 39
2.13.4 When Used Indoor, My Phone Usually Fails to Locate My Position. When It Finally Locates My
Position, the Displayed Position Is Far From the Actual Position. Why? Does My Phone Support Voice
Navigation? .................................................................................................................................................... 39
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3 Common Settings ........................................................................................................................ 40
3.1 How Can I Set Network Parameters? ............................................................................................................. 40
3.2 How Do I Enable or Disable Data Services? .................................................................................................. 40
3.3 How Can I Use Wi-Fi? ................................................................................................................................... 41
3.3.1 How Do I Connect My Phone to a Wi-Fi Hotspot and Access the Internet? ......................................... 41
3.3.2 Does My Phone Support Wi-Fi? What Protocol Does It Support? ....................................................... 42
3.3.3 My Phone Is Connected to a Wi-Fi Network but Cannot Open Web Pages. Why? .............................. 42
3.3.4 I Have Turned on My Phone's Wi-Fi, but It Cannot Detect Wi-Fi Signals from a Wireless Router Like
Other Devices. How Can I Solve the Problem? ............................................................................................. 43
3.3.5 How Can I Tell Whether My Phone Is Using Its Mobile Data Connection or a Wi-Fi Connection to
Access the Internet? ....................................................................................................................................... 43
3.3.6 I Cannot Connect to a Wi-Fi Hotspot. Why? ........................................................................................ 43
3.3.7 How Do I Use My Phone as a Mobile Wi-Fi Hotspot and Access the Internet from Another Device
Using My Phone's Data Connection? ............................................................................................................. 44
3.3.8 Can I Access the Internet via Wi-Fi from a Device with a Static IP Address? ...................................... 45
3.3.9 Can My Phone Be Associated with an AP at 5 GHz Frequency Band? ................................................ 45
3.3.10 How Can I Use the Wi-Fi Direct Function? ........................................................................................ 46
3.4 Internet Access ............................................................................................................................................... 47
3.4.1 How Do I Clear My Browser's Cache and Web History? ..................................................................... 47
3.4.2 Does My Browser Support Full-Screen Mode and Bookmarks? If Yes, How Do I Set Them? ............ 48
3.4.3 Can I Use My Email Account on a Web Page? ..................................................................................... 50
3.4.4 Can I Use My Online Banking Account on My Phone? ....................................................................... 50
3.4.5 How Do I Save an Image from a Web Page? ........................................................................................ 50
3.4.6 How Do I Set My Browser's Home Page? ............................................................................................ 51
3.4.7 How Do I Save A Favorite Web Page? .................................................................................................. 53
3.4.8 How Do I Enable or Disable My Phone's Mobile Data Connection? ................................................... 53
3.4.9 Can I Use My Phone to Access the Internet During a Call? ................................................................. 53
3.4.10 What Service Limitations on My Phone?............................................................................................ 53
3.5 Ringtone ......................................................................................................................................................... 53
3.5.1 How Do I Set the Ringtone and Message Tone? Do Notification Tones and Message Tones Conflict?53
3.6 Language and Keyboard ................................................................................................................................. 53
3.6.1 Does My Phone Support Text Input Using Handwriting or an Onscreen Keyboard? ........................... 53
3.6.2 What Text Input Methods Does My Phone Support? ............................................................................ 53
3.6.3 I Have Installed a New Text Input Method but Cannot Use It. Why? ................................................... 54
3.6.4 Does My Phone Support the Stroke Input Method? .............................................................................. 54
3.6.5 Can I Change the Font Size on My Phone's Screen? ............................................................................ 54
3.6.6 Does the Huawei Input Method Support Handwriting in Full-Screen Mode? ...................................... 54
3.7 Screen Lock .................................................................................................................................................... 54
3.7.1 How Do I Enable a Screen Lock that Must Be Unlocked Using a PIN? .............................................. 54
3.7.2 How Do I Enable a Screen Lock that Must Be Unlocked Using a Pattern? .......................................... 54
3.7.3 How Many Times Can I Try the Screen Unlock Pattern Before My Phone Becomes Locked?............ 54
3.7.4 How Do I Lock and Unlock the Screen?............................................................................................... 54
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3.7.5 How Do I Add or Delete an Alarm? ...................................................................................................... 55
3.8 eBook ............................................................................................................................................................. 55
3.8.1 Does My Phone Support eBook? What Is the Maximum Size for an eBook to Be Read on My Phone?
....................................................................................................................................................................... 55
3.8.2 What Word Document Formats Does My Phone Support? ................................................................... 55
3.9 How Do I Use USB Tethering? ...................................................................................................................... 56
3.9.1 How Do I Use USB Tethering If I Connect My Phone to a Computer Running Windows XP? ........... 56
3.9.2 How Do I Use USB Tethering If I Connect My Phone to a Computer Running Windows Vista or
Windows 7? ................................................................................................................................................... 57
4 Applications ................................................................................................................................. 59
4.1 What Third-Party Applications Does My Phone Support? ............................................................................. 59
4.2 How Do I Obtain Third-Party Applications? .................................................................................................. 59
4.3 How Do I Install, Manage, and Uninstall Applications? ................................................................................ 59
4.3.1 How Do I Install Applications? ............................................................................................................. 59
4.3.2 How Do I Manage Applications? .......................................................................................................... 60
4.3.3 How Do I Uninstall Applications? ........................................................................................................ 61
4.4 I Cannot Install an Application. Why? How Can I Solve the Problem? ......................................................... 62
4.5 APK ................................................................................................................................................................ 62
4.5.1 How Do I Quit a Running Application? ................................................................................................ 62
4.6 How Do I Reduce the Power Consumption of Third-Party Applications? ..................................................... 63
4.7 Does My Phone Support the Cloud Service? ................................................................................................. 63
5 Others ............................................................................................................................................ 64
5.1 Cloud Drive .................................................................................................................................................... 64
5.1.1 What Advantages Does the Cloud Drive Have?.................................................................................... 64
5.2 Does My Phone Support HiSuite? How Do I Use HiSuite to Back Up or Upgrade My Phone? ................... 64
5.2.1 Does My Phone Support HiSuite? ........................................................................................................ 64
5.2.2 How Do I Use HiSuite to Back Up or Upgrade My Phone? ................................................................. 64
5.3 DLNA ............................................................................................................................................................. 64
5.3.1 How DO I Use DLNA Functions? ........................................................................................................ 64
5.3.2 How Do I Add or Delete Shared Files? ................................................................................................. 65
5.3.3 How Do I Open a Shared File on My Phone? ....................................................................................... 68
5.3.4 How Do I Play a Media File on Another DLNA Device? ..................................................................... 69
5.3.5 How Do I Download a Media File? ...................................................................................................... 70
5.3.6 How Do I Upload a Media File? ........................................................................................................... 70
5.3.7 What Advantages Do DLNA Functions Have? ..................................................................................... 71
5.4 Screen Lock .................................................................................................................................................... 71
5.4.1 How Do I Lock the Screen? .................................................................................................................. 71
5.4.2 How Do I Unlock the Screen? .............................................................................................................. 71
5.5 Task Manager ................................................................................................................................................. 72
5.5.1 What Functions Does Task Manger Provide? ....................................................................................... 72
5.5.2 How Do I Open Task Manager? ............................................................................................................ 72
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5.5.3 What Does the Task Manager Screen Look Like? ................................................................................ 72
5.5.4 What Can I Do on the Task Manager Screen? ...................................................................................... 72
5.6 How Do I Check the Available Space on My Phone Memory and My MicroSD Card? ................................ 73
5.6.1 How Do I Check My Phone's Available RAM Space?.......................................................................... 73
5.7 What Data Can Be Backed Up on My Phone? ............................................................................................... 73
5.8 Basic Phone Functions ................................................................................................................................... 74
5.8.1 How Do I Cut or Copy Files or Folders from the Phone Memory to a MicroSD Card? ....................... 74
5.8.2 How Do I Save Battery Power? ............................................................................................................ 75
5.8.3 How can I Reduce My Data Traffic? .................................................................................................... 76
5.8.4 What Can I Do If My Phone Runs Slowly? .......................................................................................... 76
5.8.5 Can I Uninstall Applications Customized by My Service Provider? .................................................... 76
5.8.6 Why Do My Customized Wallpaper Stretch Automatically? ................................................................ 76
5.8.7 How Can My Phone Enter the Recovery Mode? How Do I Restore Factory Settings?........................ 76
5.8.8 How Do I Increase My Phone Memory? .............................................................................................. 76
5.8.9 How Do I Disable Touch Touch Tones? ................................................................................................ 76
5.8.10 How Do I Turn the Screen On After It Turns Off Automatically? ...................................................... 77
5.8.11 How Do I Adjust the Screen Brightness? ............................................................................................ 77
5.8.12 How Does My Phone's Key Backlight Save Battery Power?.............................................................. 77
5.8.13 How Do I Enable or Disable Airplane Mode? .................................................................................... 77
5.8.14 How Do I Use My Phone as a USB Mass Storage Device? ................................................................ 77
5.9 What Is My Phone's CPU Frequency? I Used a Software to Check My Phone's CPU Frequency and Find
that It Is Different from the Nominal One. Why? ................................................................................................ 77
5.10 Does My Phone Support FM Radio?............................................................................................................ 77
5.11 Are My Phone's Antennas Embedded? ......................................................................................................... 77
5.12 Does My Phone Support Theme or Dynamic Wallpapers? .......................................................................... 78
5.12.1 Does My Phone Support Video Chat? ................................................................................................. 78
5.12.2 How Do I Enter and Quit the Safe Mode? .......................................................................................... 78
5.12.3 I Cannot View Streaming Media. Why?.............................................................................................. 79
5.12.4 Is My Phone's Touchscreen Capacitive or Resistive? ......................................................................... 81
5.12.5 When I Use My Phone as a Modem, What OSs Does My Phone Support? ........................................ 81
5.13 Does My Phone Support VPNs? .................................................................................................................. 81
5.14 Can I Take a Screenshot? If Yes, How? ........................................................................................................ 82
5.15 Can I Scan a 2-Dimensional Barcode with My Phone? ............................................................................... 83
6 Hardware ...................................................................................................................................... 84
6.1 What Functions Does the Front Camera Support? ......................................................................................... 84
6.2 Which Types of Headsets Can Work with My Phone? ................................................................................... 84
6.3 Does My Phone Support HDMI, TV-OUT, or OTG? ..................................................................................... 84
6.4 Is the SIM Card Associated with My Phone? Does My Phone Support Hot Swap of MicroSD Cards and
SIM Cards? .......................................................................................................................................................... 84
6.5 What Are Meanings of Indicators on My Phone? .......................................................................................... 85
6.6 What Are the Material, Texture (Forested or Highlighted), and Color of the Phone Back Cover? Does the
Back Cover Prevent Fingerprints? What Is the Material of the Phone Frame? .................................................... 86
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6.7 What Are Developer Options and Their Functions? ....................................................................................... 86
6.8 Does My Phone Support Time Synchronization?........................................................................................... 87
6.9 My Phone Is Delivered with a 2 A Charger. Can the Phone Use a 1 A Charger? ........................................... 87
6.10 Does My Phone Support International Roaming? Is Any Special Setting Required? .................................. 87
7 FAQs .............................................................................................................................................. 88
7.1 What Are Features of Huawei D2? ................................................................................................................. 88
7.2 Common Software ......................................................................................................................................... 88
7.3 QQ .................................................................................................................................................................. 88
7.4 APN ................................................................................................................................................................ 88
7.5 Does Low Power Volume Lead to Communication Failures? ........................................................................ 89
7.6 Does My Phone Support a Gyroscope? .......................................................................................................... 89
7.7 Does Huawei D2 Support Hispace or Other Embedded Application Markets for Downloading Software? .. 89
7.8 Does My Phone Have Embedded Navigation Software? ............................................................................... 89
7.9 Does My Phone Support the Face Unlock Function? ..................................................................................... 89
7.10 What Accessories Are Delivered with Huawei D2? ..................................................................................... 89
7.11 What Customized Software is Installed on Huawei D2? .............................................................................. 89
7.12 Does My Phone Support Emotion UI? ......................................................................................................... 90
7.13 What Are the Differences Between Android 4.1 and Android 4.0? .............................................................. 90
7.14 My Phone Enters the Fast Boot Mode. Why? How Does My Phone Quit the Mode? ................................. 90
7.15 High Temperature, Performance, and Power Consumption ......................................................................... 90
7.16 Data Backup, Restoration, and Upgrade Solutions for Huawei D2.............................................................. 91
7.17 Why Does the Power Key Fail to be Awakened? ......................................................................................... 95
7.18 Why Is the SIM Card Pinch Loose? ............................................................................................................. 96

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Smartphone FAQs
1 Differences Between Huawei D2 of the China Telecom,
Mobile, and Unicom Editions

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1 Differences Between Huawei D2 of the
China Telecom, Mobile, and Unicom Editions
Huawei D2 of the Telecom edition (D2-2010) supports CDMA 2000 EVDO Ver.A/1X 800
MHz, GSM 900/1800/1900 MHz, dual-card dual standby mode, and inter-card call holding,
and uses K3V2 AP+ dual modem.
Huawei D2 of the Mobile edition (D2-5000) supports the TD-SCDMA A+F frequency/GSM
850/900/1800/1900 MHz, a single card, and UMTS 850/900/1800/1900 MHz during
international roaming, and uses K3 V2 AP+BalongV7R1 modem.
Huawei D2 of the Mobile edition (D2-0082) supports UMTS 850/900/2100 MHz
frequency/GSM 850/900/1800/1900 MHz, and a single card, and uses K3 V2
AP+BalongV7R1 modem.
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2 Basics
2.1 Your Phone at a Glance

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2.2 Color Schemes
White (white front, silver frame, and dark white back cover)
Dark blue (black front, silver frame, and dark blue back cover)
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2.3 Phone Installation

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Huawei D2 does not support hot swap of the SIM card.
NOTE
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2.4 Home Screen

After I start third-party software, a black line occurs at the bottom of the screen. How can I
solve the problem?
When you click after starting third-party software, a black line may occur at the
bottom of the screen. To solve this problem, hide the navigation bar, and then open the
third-party software. The software is displayed properly.
2.4.1 How Do I Add or Delete a Screen?
1. Touch and hold on any blank area on a screen. On the option menu that is displayed,
touch Thumbnails.
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2. Touch the plus sign (+) to add a screen. A maximum of nine screens are supported.
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3. To delete a screen, touch the cross (x) in the upper right corner of a blank screen.
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2.4.2 Dual Card Management (D2-2010)

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2.5 Contacts
2.5.1 How Do I Create a Contact?

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2.5.2 How Do I Import Contacts from or Export Contacts to the
SIM Card?

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2.5.3 How Do I Set Ringtones for Dual Cards?

2.5.4 How Many Contacts Does My Phone Support?
The maximum number of contacts depends on the available phone memory.
2.5.5 How Do I Create a Contact Group?
By default, contacts are stored in the phone memory and SIM card. You can group contacts
stored in the phone memory rather than contacts stored in the SIM card.
Three default groups have been created for grouping contacts stored in the phone memory.
You can hold on an existing group to rename it, or create another group. Then, you can touch
the plus sign (+) to add contacts to a group.
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2.6 Text Messages
2.6.1 How Do I Send a Text Message or a Multimedia Message?
You can send text and multimedia messages though the CDMA card or GSM card.
Open Messaging. On the New message screen, touch to attach a file to the message,
or touch and hold on a file to share it in a multimedia message.
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2.6.2 How Do I Change the Input Method When Editing a
Message?
Touch the text box to display the keyboard, and drag the status bar downward to select an
input method.
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2.6.3 How Do I Forward a Text Message, Send a Text Message to
Multiple Recipients, or Save a Text Message as a Draft? How
Many Recipients Can I Send a Text Message to?
Forwarding a text message:
Hold on the text message to be forwarded, and touch the forward button on the displayed
option menu.
Sending a text message to multiple recipients:
In the To text box, enter multiple phone numbers, edit the text message and touch Send.
Alternatively, you can touch and add multiple contacts stored in the phone
memory or SIM card.
Saving a text message as a draft:
Enter the text message and the recipient's phone number, and touch or
. The text message is automatically saved as a draft. A text message can be
saved as a draft only when the recipient is specified.
You can send a short message to a maximum of 100 recipients.
2.6.4 How Do I Set the Message Ringtone and Vibration?
To set the message ringtone, touch Settings > Sound > Notification tone > Message.
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To set the message vibration, touch Settings > Sound, touch Vibrate to set vibration for
incoming messages, and touch Vibration intensity to set the vibration intensity.
2.6.5 How Many English Characters and Chinese Characters Are
Allowed in a Long Text Message?
A text message can contain a maximum of 160 English characters or 70 Chinese characters.
A long text message can contain a maximum of 10 text messages. If the message content is
longer than 10 text messages, the message will be automatically converted to a multimedia
message.
The preceding description is true only for China Unicom and Chinese markets. The number of
Chinese and English characters that can be contained in a long text message may vary
according to market requirements.
2.6.6 How Many Text Messages Can Be Saved on My Phone?
It depends on your phone's storage capacity. To check your phone's storage capacity, touch
Settings > Storage > Internal storage.

By default, a maximum of 500 text messages can be stored on a phone. The maximum
number of text messages can be changed as required.
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2.6.7 How Do I Disable the Keystroke Sound? How Do I Identify
Received and Sent Messages?
The keystroke sound is related to the input method and touch sound. In the input method
menu, you can disable the keystroke sound. To disable the touch sound, touch Settings >
Sound, and deselect Touch sounds.
Sent messages are listed on the right, and received messages are listed on the left.
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2.7 Multimedia Messages
2.7.1 How Do I Send a Multimedia Message?
When creating a text message, touch to add a subject, or touch to add an
attachment. Then the text message is changed to a multimedia message.
2.7.2 Why Does My Phone Fail to Send or Receive Multimedia
Messages? How Can I Solve the Problem?
1. Multimedia messages cannot be received if you do not have sufficient storage available
on your phone. To solve this problem, delete unnecessary files to free up some space.
2. Multimedia messages cannot be sent or received if the data service is disabled. To solve
this problem, touch Settings > Mobile networks, and select Data enabled.
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2.7.3 Is There Any Restriction on the File Size, Video Format, or
Resolution When I Send a Multimedia Message?
1. If the size of a video or an audio file exceeds the specified size (generally 300 KB), the
file cannot be added as an attachment.
2. If a picture is too large, the system automatically decreases the picture resolution and
adds it to the multimedia message. The recipient receives a low resolution picture.
3. Video files in 3GP and AVI formats are supported. When recording a video file for
sending a multimedia message, the video resolution is decreased to prolong the video
duration.
2.8 Music
2.8.1 Can My Phone Record Ongoing Calls? Does It Support
Common Recording? Where Are Recording Files Saved?
Your phone can record ongoing calls. To record an ongoing call, touch and Record in
the displayed option menu. You can also use the recorder on your phone for common
recording.
Common recording files are saved in Recordings on the phone memory, and recording files
of ongoing calls are saved in record.
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2.8.2 What Are the Meanings of Artists, Albums, Songs, and
Playlists?
Artists: people who sing songs.
Albums: name of the album that the song belongs to.
Songs: music files stored on the phone, excluding the recorded video or audio files.
Playlists: You can create a list and add your favorite songs to it. You can play songs in a
playlist once or repeat playing the playlist.
2.8.3 How Do I Create a Playlist?
1. Open the music player, touch and hold on the audio file you want to add to a playlist.
2. Touch Add to playlist > New, name the playlist, and touch Save.

2.8.4 What Playing Modes Does My Phone Support?
1. Play in order (by default): play all audio files in a playlist in sequence and stop playing
after all the files have been played.
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2. Shuffle: play all audio files in the playlist in a random order and stop playing after all the
files have been played.

3. Repeat all songs: play all audio files in a playlist in sequence and repeat the playlist in
sequence after all the files have been played.
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4. Repeat current song: play the current audio file repeatedly.

5. Shuffle is on+Repeat all songs: play all songs in the playlist in a random order and
repeat the playlist in a random order after all the songs have been played.
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2.8.5 How Do I Play Songs in the Background, Quit Music, and
View the Lyric When the Song Is Playing?
1. To play audio files in the background, touch or when playing an
audio file using Music+.
2. To quit Music+, pause the current song, and touch or , or touch
> Exit.
3. Play the song with the preinstalled music player that supports lyrics display. You can
also install an Android application package file (APK) such as QQMusic to play the
song.
2.8.6 How Do I Set the Dolby Sound Effect?
1. To turn Dolby sound effect on or off, open the media player, touch on top of
the screen. When the button is blue, Dolby sound effect is turned on. When it is
gray, Dolby sound effect is turned off.
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2. Set special Dolby sound effect.
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2.8.7 How Do I Import Audio or Video Files from a PC or USB
Flash Drive to My Phone? How Do I Export Audio or Video Files
to a PC or USB Flash Drive?
1. PC
Connect your phone to a PC using the USB cable, select MTP to transfer audio and video
files from the PC to your phone, or export audio and video files from your phone to the
PC.
2. USB flash drive
Your phone must be connected to a USB flash drive using the OTG cable delivered with
the phone. After your phone recognizes the USB flash drive, you can see the USB drive
icon in the file manager. Then you can import or export files.
2.9 Camera
2.9.1 How Do I Import Images or Videos from a PC or USB
Flash Drive to My Phone? How Do I Export Images or Videos to a
PC or USB Flash Drive?
Connect your phone to a PC, select PTP to transfer images or videos. Connect your phone to a
USB flash drive using the OTG cable delivered with the phone to transfer images or videos.
2.9.2 My Phone Cannot Open Some Photos or Videos. Why?
The source streaming media is of poor quality.
Network connection is unstable when an online streaming media is being played.
The phone's hardware may be faulty. For example, the display is damaged. To check this,
use another device to play the online streaming media for comparison.
The phone's RAM is insufficient.
The CPU usage is high.
Too many applications are running.
2.9.3 Where Are My Photos and Video Clips Saved? Can I Change
the Paths?
1. By default, photos and video clips are saved to the phone memory.
2. Changing the file saving location:
Huawei D2 does not support microSD cards. Therefore, you cannot change the location
for storing photos and video clips.
3. Viewing photos or video clips on the phone:
Photos or video clips are saved in the phone memory, so touch File Manager > Local
files > Internal > DCIM > Camera.
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2.9.4 How Do I Edit Photos or Videos or Add Frames to Photos?
Enter the gallery, select a photo, and touch Edit to edit the photo.
You cannot add frames to photos on Huawei D2.
2.9.5 Does My Phone Support the HD Video (1080p)? What Frame
Rate Does My Phone Support?
Huawei D2 supports the HD video (1080p) and a maximum frame rate of 60 Hz.
2.9.6 Can I Disable the Shutter Sound?
The shutter sound cannot be disabled on Huawei D2.
2.10 Streaming Media
2.10.1 Will My Phone Stop Playing Streaming Media When I
Receive an Incoming Call? If Yes, Will It Resume Playing After
the Call?
The phone stops playing the streaming media when you have an incoming call.
After the call is ended, the phone resumes playing the streaming media.
2.10.2 Why Does My Phone Cannot Play Some Streaming Media?
The phone does not support the file format.
The network connection is unstable.
2.10.3 What Causes Poor Quality of Online Streaming Media
Played on My Phone?
The source streaming media is of poor quality.
The network connection is unstable.
The phone's hardware may be faulty. For example, the display is damaged. To check this,
use another device to play the online streaming media for comparison.
The CPU usage is high.
Too many applications are running.
2.10.4 Does Playing Online Streaming Media Use the Phone
Memory?
No. When playing, the online streaming media occupies the RAM rather than the phone
memory.
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2.11 Bluetooth
2.11.1 My Phone Cannot Be Discovered by Other Devices. Why?
How Can I Solve the Problem?
Bluetooth has been turned off.
To solve this problem, touch Settings, and turn on the Bluetooth in the WIRELESS &
NETWORKS area.

The phone is not set to the discoverable state after Bluetooth is turned on.
To solve this problem, touch Settings > Bluetooth, and touch the name of your phone.
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2.11.2 What Files Can Be Transmitted Using Bluetooth?
Data files such as audio files, video files, photos, contacts, and compressed files can be
transmitted using Bluetooth.
2.11.3 How Do I Share My Phone's Data Connection Using
Bluetooth?
Ensure that the phone's data services and Bluetooth have been enabled.
1. Touch Settings, and touch More... in the WIRELESS & NETWORKS area. The
Wireless & networks screen is displayed.
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2. Select Bluetooth tethering.
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To access your phone's data connection using another phone, pair the phone with your phone.
3. From the paired phone, select your phone and touch to display the device details.
Touch Internet access.
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2.11.4 Can I Use Bluetooth to Synchronize Data with a Computer?
No.
2.11.5 Can I Make Calls or Listen to Music Using a Bluetooth
Headset?
Yes. Turn on the Bluetooth headset, and set it to discoverable. Turn on Bluetooth on your
phone, and search for the headset. After the headset is found, pair your phone with the headset.
You can then use the headset to make calls or listen to music.

To listen to music, you must use a stereo Bluetooth headset.
2.11.6 What Is the Bluetooth Working Range?
The working range is approximately 10 meters.
2.11.7 My Phone Fails to Pair with Other Bluetooth Devices. Why?
The phone cannot find other Bluetooth devices.
To solve the problem, check that Bluetooth on other devices is turned on and the devices
are set to discoverable.
The phone cannot detect a Bluetooth headset.
To solve the problem, check that the headset is set to discoverable. For details about how
to set the headset, see the headset user guide.
The phone cannot connect to other phones when sending files.
NOTE
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To solve this problem, check that the phone to be connected is able to receive files and is
able to receive files of the sending formats.
2.11.8 Can I Connect My Phone to a Computer and Access The
Internet Using Bluetooth?
You can connect your phone to a computer using Bluetooth, but you cannot access the
Internet on your phone after the connection is set up.
2.12 Email
2.12.1 How Do I Set up or Remove an Email Account? How Do I
Send an Email?
Adding an account
When using the Email application for the first time, set up an email account as follows:
(Note that using Email requires Internet access.)
1. Touch > Email.
2. Touch the email service provider you want to use, or touch Others, enter an email
address and password, and touch Next.
You can set up an email account manually or set the phone to set up an email account
automatically.

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Manual setup (take IMAP for example)
1. On the Account setup screen, enter your email address and password, touch
Next, and touch IMAP.
2. Configure incoming server settings, and touch Next.
3. Configure outgoing server settings, and touch Next.
4. On the Account settings screen, set Inbox checking frequency, and touch
Next.
5. On the Account setup screen, enter the name you want recipients to see, name
the account, and touch Next. The account is set up, and the Inbox screen is
displayed.

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Automatic setup
1. On the Account setup screen, enter your email address and password, and touch
Next.
2. Follow the onscreen instructions to configure the email settings.
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After creating your initial email account, from the Inbox screen, touch Settings > ADD
ACCOUNT to add more email accounts.
Deleting an Email account
1. On the Inbox screen, touch Settings.
2. On the Settings screen, touch the account you want to remove.
3. Touch Remove account at the bottom of the menu, and touch OK. The email
account is removed.

Viewing an Email
On the Inbox screen, touch the email you want to view.
You can also touch the folder icon to view more folders.
Sending an email
1. On the Inbox screen, touch Compose to create an email.
2. In the To text box, enter the recipient's email address.
3. Enter the email subject, and compose your email.
4. Touch in the upper right corner. The email is sent.
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2.13 GPS Navigation
2.13.1 Does My Phone Support GPS Navigation?
Yes. The phone uses American Global Positioning System (GPS) and Russian Glonoss
technology, ensuring accurate positioning.
2.13.2 How Can I Locate My Position or Use the Navigation
Function Quickly?
Wireless network location can locate your position quickly. To enable wireless network
location, touch Settings > Location access, and select Wi-Fi & mobile network location.
To enable GPS location, touch Settings > Location access, and select GPS satellites.
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2.13.3 The Navigation Application On My Phone Cannot Receive
Signals From GPS Satellites. How Can I Solve the Problem?
Take your phone to an area with better signal strength.
Check the Location access settings. If only GPS satellites is selected, this problem may
occur when you are in a built-up area. To solve this problem, take your phone to an open
area. You may have to try for several times before your phone receives signals from GPS
satellites.
2.13.4 When Used Indoor, My Phone Usually Fails to Locate My
Position. When It Finally Locates My Position, the Displayed
Position Is Far From the Actual Position. Why? Does My Phone
Support Voice Navigation?
1. This problem may occur because GPS signals received indoor are weak. If you attempt
to use GPS to locate your position, your mobile phone may not be able to receive signals
from GPS satellites.
2. The location accuracy is dependent on the accuracy of the GPS satellites and the map
used by your mobile phone.
3. You can use voice navigation if your navigation application supports this function.
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3 Common Settings
3.1 How Can I Set Network Parameters?
1. Insert a SIM card into your phone. The phone automatically configures Access Point
Names (APNs).
2. To view the APNs, touch Settings > Mobile networks > Access Point Names.

3.2 How Do I Enable or Disable Data Services?
Touch Settings > Mobile networks. The Mobile network settings screen is displayed. To
enable the data service, select Data enabled. To disable the data service, deselect Data
enabled.
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3.3 How Can I Use Wi-Fi?
3.3.1 How Do I Connect My Phone to a Wi-Fi Hotspot and Access
the Internet?
You can use your phone as a portable Wi-Fi hotspot and share your phone's mobile data
connection with another device, allowing you to access the Internet from it.
Touch Settings > More... > Tethering & portable hotspot > Portal Wi-Fi hotspot settings,
and set parameters on the displayed screen.
After the device finds your phone using Wi-Fi, you can access the Internet from the device
using your phone's mobile data connection.
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3.3.2 Does My Phone Support Wi-Fi? What Protocol Does It
Support?
Your phone supports Wi-Fi.
Your phone supports 802.11a/b/g/n.
3.3.3 My Phone Is Connected to a Wi-Fi Network but Cannot
Open Web Pages. Why?
Possible causes are as follows:
The Wi-Fi network is not connected to the Internet.
The digital subscriber line (DSL) connection failed.
A domain name service (DNS) problem occurred. In this case, web pages cannot be
opened, but you may still log in to QQ. Attempt to log in to QQ to verify that this may be
the problem.
The websites that the Wi-Fi hotspot can access are restricted.
Your phone is faulty.
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3.3.4 I Have Turned on My Phone's Wi-Fi, but It Cannot Detect
Wi-Fi Signals from a Wireless Router Like Other Devices. How
Can I Solve the Problem?
Check that the wireless router's service set identifier (SSID) is not hidden.
Turn on your phone's Wi-Fi again.
Restart your phone.
3.3.5 How Can I Tell Whether My Phone Is Using Its Mobile Data
Connection or a Wi-Fi Connection to Access the Internet?
Once connected to a Wi-Fi network, your phone uses the Wi-Fi network to access the Internet.
The icon on the notification bar indicates that your phone is connected to a Wi-Fi
network.

3.3.6 I Cannot Connect to a Wi-Fi Hotspot. Why?
1. The network SSID and password have changed.
2. You are out of the Wi-Fi hotspot coverage.
3. The connection limit of the Wi-Fi hotspot has been reached.
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3.3.7 How Do I Use My Phone as a Mobile Wi-Fi Hotspot and
Access the Internet from Another Device Using My Phone's Data
Connection?
1. Touch Settings > More... > Tethering & portable hotspot.

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2. Touch Portable Wi-Fi hotspot settings. On the Configure Wi-Fi hotspot screen, set
hotspot parameters such as the security mode and password and select Portable Wi-Fi
hotspot. Other phones supporting Wi-Fi can access the Internet using data connection of
your phone.
After a Wi-Fi hotspot is configured, a hotspot icon is displayed in the status bar.

3.3.8 Can I Access the Internet via Wi-Fi from a Device with a
Static IP Address?
When you attempt to associate your phone to an AP, the AP checks your phone's IP address. If
the static IP address of your phone is not on the default IP address segment assigned by the AP,
your phone fails to connect to the AP. You need to configure your phone's static IP address on
the IP address segment.
To configure the IP address, touch Settings > Wi-Fi > Menu > Advanced > IP address.
3.3.9 Can My Phone Be Associated with an AP at 5 GHz
Frequency Band?
When an AP works at 5 GHz, your phone can find the AP and associate with it to use data
services on the AP. The operation is the same as a common AP.
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3.3.10 How Can I Use the Wi-Fi Direct Function?
Turn on your phone's Wi-Fi. Click and select Wi-Fi direct. On the Wi-Fi direct screen,
search for devices that are enabled with Wi-Fi direct and connect your phone with one of
these devices.

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Then you can select DLNA to share files. In the AVAILABLE WI-FI DEVICES area, select
the device that your phone connects to. Then you can share files with the device.

3.4 Internet Access
3.4.1 How Do I Clear My Browser's Cache and Web History?
Open your browser, open a web page, touch Settings > Privacy & security, and touch Clear
cache or Clear history.
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3.4.2 Does My Browser Support Full-Screen Mode and
Bookmarks? If Yes, How Do I Set Them?
Your browser does not support full-screen mode, but it supports bookmarks.
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To view the bookmark list, open your browser, and touch > Bookmarks.

To add a bookmark, on the desired web page, touch > Save to bookmark, edit the
bookmark information, and touch OK.
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3.4.3 Can I Use My Email Account on a Web Page?
Yes.
3.4.4 Can I Use My Online Banking Account on My Phone?
No.
3.4.5 How Do I Save an Image from a Web Page?
Touch and hold on the image you want to save, and select Save image from the displayed
menu.
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3.4.6 How Do I Set My Browser's Home Page?
Open your browser, open a web page, and touch Settings > General > Set homepage.
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3.4.7 How Do I Save A Favorite Web Page?
Open the browser and open a web page. Touch the menu key and select Save to bookmarks.
3.4.8 How Do I Enable or Disable My Phone's Mobile Data
Connection?
To enable your phone's mobile data connection, touch Settings > Mobile networks, and
select Data enabled. To disable the connection, deselect Data enabled.
3.4.9 Can I Use My Phone to Access the Internet During a Call?
You can make or answer calls when you are accessing the Internet, and you can access the
Internet when you are making or answering calls, if your phone is connected to a 3G network,
but not if your phone is connected to a 2G network.
3.4.10 What Service Limitations on My Phone?
When your phone is inserted with a CDMA and GMS cards, only data services on the CDMA
card are allowed. Huawei D2 of the Telecom edition cannot use a GMS card to access the
Internet.
3.5 Ringtone
3.5.1 How Do I Set the Ringtone and Message Tone? Do
Notification Tones and Message Tones Conflict?
To set the ringtone, touch Settings > Sound. In the Ringtone & notifications area, set
the CDMA and GSM ringtones.
To set the notification tone, touch Settings > Sound. In the Ringtone & notifications
area, touch Notification tone > Message.
Four notification tone settings are available, including the message tone setting.
3.6 Language and Keyboard
3.6.1 Does My Phone Support Text Input Using Handwriting or
an Onscreen Keyboard?
Your phone supports text input using handwriting and an onscreen keyboard.
3.6.2 What Text Input Methods Does My Phone Support?
By default, your phone supports Android and Huawei input methods. You can also install
third-party input methods.
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3.6.3 I Have Installed a New Text Input Method but Cannot Use It.
Why?
After installing an input method, you must select the input method: Touch Settings >
Language & input. Under Default, select the newly installed input method.
3.6.4 Does My Phone Support the Stroke Input Method?
It depends on the input method software you are using on your phone.
3.6.5 Can I Change the Font Size on My Phone's Screen?
No.
3.6.6 Does the Huawei Input Method Support Handwriting in
Full-Screen Mode?
Yes.
3.7 Screen Lock
3.7.1 How Do I Enable a Screen Lock that Must Be Unlocked
Using a PIN?
Touch Settings > Security > Screen lock > PIN.
3.7.2 How Do I Enable a Screen Lock that Must Be Unlocked
Using a Pattern?
Touch Settings > Security > Screen lock > Pattern, and follow the onscreen instructions to
set a pattern.
3.7.3 How Many Times Can I Try the Screen Unlock Pattern
Before My Phone Becomes Locked?
The phone will be locked for 30 seconds if you incorrectly draw the screen unlock pattern five
consecutive times.
3.7.4 How Do I Lock and Unlock the Screen?
If the phone is active, press the Power key to lock the screen.
If the screen is off, press the Power key to turn it on. To unlock the screen, drag the lock icon
in the middle of the screen down until it reaches the lock icon at the lower of the screen.
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3.7.5 How Do I Add or Delete an Alarm?
To add an alarm, touch the clock application icon, and touch Set alarm.
To delete an alarm, deselect the check box next to it, or touch and hold on it in the alarm list,
and touch Delete alarm on the option menu.
3.8 eBook
3.8.1 Does My Phone Support eBook? What Is the Maximum Size
for an eBook to Be Read on My Phone?
Your phone is preinstalled with the Polaris Office application that supports Microsoft office
files without a limit on their size.
3.8.2 What Word Document Formats Does My Phone Support?
Your mobile phone supports Word documents in .doc and .docx formats.
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3.9 How Do I Use USB Tethering?
You can connect your phone to a computer and use your phone's USB tethering function to
share your phone's mobile data connection with the computer. If the computer runs Windows
7 or an up-to-date Linux OS (such as Ubuntu), you can use your phone's USB tethering
function without configuring any settings on the computer. If the computer runs an earlier
Windows or another type of OS, you may need to install some configuration files before using
your phone's USB tethering function.
3.9.1 How Do I Use USB Tethering If I Connect My Phone to a
Computer Running Windows XP?
Before using tethering, ensure that the USB driver for your phone has been installed on your
computer and your phone can access the Internet.
Connect your phone to the computer using a USB cable. On your phone, touch Settings >
More... > Tethering & portable hotspot > USB terthering. You can then access the Internet
on the computer using your phone's mobile data connection.
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3.9.2 How Do I Use USB Tethering If I Connect My Phone to a
Computer Running Windows Vista or Windows 7?
Connect your phone to the computer using a USB cable. The computer automatically installs
the driver for your phone.
On your phone, touch Settings > More... > Tethering & portable hotspot > USB
terthering.
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On your computer, access the Network and Sharing Center window, set Network adapters,
and enable the local connection to use USB tethering.
You can then access the Internet on the computer using your phone's mobile data connection.
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4 Applications
4.1 What Third-Party Applications Does My Phone
Support?
Your phone supports all third-party applications based on an Android OS but does not support
Java applications.
4.2 How Do I Obtain Third-Party Applications?
Log in to Hispace or Play Store to download third-party applications.

Clients preinstalled on your phone vary according to your phone's software.
4.3 How Do I Install, Manage, and Uninstall Applications?
4.3.1 How Do I Install Applications?
1. Touch Settings > Security, and select Unknown sources.
NOTE
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2. Download applications from Hispace or Play Store and install them or touch >
File Manager to view and install downloaded applications.
4.3.2 How Do I Manage Applications?
Touch Settings > Apps > All.
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All applications installed on your phone are listed. Touch an application to perform a desired
operation.
4.3.3 How Do I Uninstall Applications?
Touch Settings > Apps, select the application you want to uninstall, and touch Uninstall.
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4.4 I Cannot Install an Application. Why? How Can I
Solve the Problem?
1. The .apk file is corrupted. To solve this problem, contact the APK provider.
2. The application has already been installed. To solve this problem, uninstall and reinstall
the application.
3. The phone's storage space is insufficient. To solve this problem, delete unnecessary files
or uninstall some applications.
4.5 APK
4.5.1 How Do I Quit a Running Application?
To quit preinstalled applications, touch .
To quit third-party applications, touch . Some third-party applications may run in the
background after you touch . For details, refer to the message displayed.
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To kill the applications running in the background, open Task Manager.
4.6 How Do I Reduce the Power Consumption of
Third-Party Applications?
Third-party applications downloaded from application stores other than Hispace and Play
Store may be incompatible with your phone. Once installed, they may consume a great deal of
power and shorten your phone's standby period.
To solve this problem, use the preinstalled Task Manager or other third-party task
management applications to close the applications not in use.
4.7 Does My Phone Support the Cloud Service?
Only the D2-0082 supports the cloud service, but the D2-2010 and D2-5000 do not support.
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5 Others
5.1 Cloud Drive
5.1.1 What Advantages Does the Cloud Drive Have?
1. Upload files from your phone to the Cloud+ server to enjoy the convenience brought by
a network drive.
2. Upload rarely used files to the Cloud+ server to save your phone's storage space.
3. Upload important files to the Cloud+ server for backup purposes.
4. Use your Cloud+ account anytime anywhere and download files from the Cloud+ server
to your phone.
5. Share files on the Cloud+ server.
6. Huawei D2 of the Telecom and Mobile editions do not have any cloud drives. Only D2
of the Unicom edition has a cloud drive.
5.2 Does My Phone Support HiSuite? How Do I Use
HiSuite to Back Up or Upgrade My Phone?
5.2.1 Does My Phone Support HiSuite?
Yes.
5.2.2 How Do I Use HiSuite to Back Up or Upgrade My Phone?
Connect your phone to a PC, start HiSuite, and back up or upgrade your phone. You can
upgrade your phone based on the upgraded files on the server found by HiSuite. To upgrade
the phone, the upgrade files must exist on the server and you can access the Internet from the
PC.
5.3 DLNA
5.3.1 How DO I Use DLNA Functions?
Digital Living Network Alliance (DLNA) provides a platform for you to easily and
conveniently share media files. Using DLNA, you can:
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1. Share files on your phone with other DLNA users.
2. View and open media files shared on your phone or other DLNA devices.
3. Open a media file on your phone or other DLNA devices.
4. Upload media files to a DLNA server.
5. Download media files from a DLNA server.
Before using DLNA, ensure that:
All the devices used to share media files support the DLNA function.
All the devices are connected to a Wi-Fi network using a router or a Wi-Fi hotspot.
DLNA is opened on each device.

5.3.2 How Do I Add or Delete Shared Files?
Adding a Shared File
1. On the DLNA main screen, touch My shared files. The following screen is displayed.
Touch . The local file manager screen is displayed.
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2. Select a media file or a folder to share, and touch in the upper right corner, as
shown in the following figure.

The files you selected are displayed in a list, as shown in the following figure.
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Deleting Shared Files and Folders
The following describes how to delete shared files and folders in batches.
1. Touch > Remove shared files, as shown in the following figure.

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2. Select the files or folders you do not want to share any more, and touch , as shown
in the following figure.

5.3.3 How Do I Open a Shared File on My Phone?
Method 1
Open DLNA, touch , and enter keywords in the search box. After the search
results are displayed, touch the media file you want to open.

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Method 2
Open DLNA and touch Peripheral devices. The peripheral devices found are
displayed. Touch a device.
Touch Picture, Video, or Music. The picture, video, or music list is displayed. Find
the file you want to open, and touch it.
Method 3
Open DLNA, and search for the file you want to open based on the file type. In the
displayed server list, touch the target server to view the media files shared on the server.
Find the file you want to open, and touch it.
5.3.4 How Do I Play a Media File on Another DLNA Device?
Open DLNA, find the media file you want to play, and then use either of the following
methods to open it:
Method 1
Touch and hold on the file until the option menu is displayed. Touch Play on others.
Then select a media player to play the file.

Method 2
1. Touch the file to open it on your phone, as shown in the following figure.
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2. Touch to display the player list. Touch the player you want to use to play the
file.
5.3.5 How Do I Download a Media File?
Find the media file you want to download, touch and hold on the file until the option menu is
displayed, and touch Download. After being downloaded, the file is stored in the download
folder under DLNA.
5.3.6 How Do I Upload a Media File?
1. Open DLNA and touch Peripheral devices.
The peripheral servers found are displayed.
2. Touch and hold on the server to which you want to upload a media file.
An option menu is displayed, as shown in the following figure.

3. Touch Send to device. In the File Manager application, select the file you want to
upload. Then touch Upload.
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You can down media files uploaded to a server or play them online.
5.3.7 What Advantages Do DLNA Functions Have?
Using DLNA functions, you can:
Conveniently share, store, and access digital music anywhere at home.
Easily manage, browse, print, and share digital photos.
Store your favorite entertaining content on your mobile phone and enjoy it outdoor.
Record and replay the content accessed by multiple DLNA users.
5.4 Screen Lock
5.4.1 How Do I Lock the Screen?
If idle for a specified period of time, the phone automatically locks the screen.
If the phone is active, press the Power key to lock the screen.
5.4.2 How Do I Unlock the Screen?
If the screen is off, press the Power key to turn it on. To unlock the screen, drag the lock icon
in the middle of the screen down until it reaches the lock icon at the lower of the screen.

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5.5 Task Manager
5.5.1 What Functions Does Task Manger Provide?
Similar to the task manager on a computer, your phone's Task Manager allows you to view
and manage running applications.
5.5.2 How Do I Open Task Manager?
Method 1: Touch > Task Manager.
Method 2: On any screen, touch and hold on .
5.5.3 What Does the Task Manager Screen Look Like?

As shown in the preceding figure, the Task Manager screen displays the latest running
applications' thumbnails.
To clear the latest running applications, touch .
5.5.4 What Can I Do on the Task Manager Screen?
View thumbnails of the latest three running applications.
Drag a thumbnail left or right to close the corresponding application.
Touch a running application's thumbnail to display the application's latest running
screen.
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5.6 How Do I Check the Available Space on My Phone
Memory and My MicroSD Card?
Touch Settings > Storage.

Two types of storage are available in your phone:
Internal space: 32 GB for storing data, such as applications, photos, audio files, and video clips. The
specification may be different based on the phone model.
External microSD card: The phone does not support internal microSD cards. The phone can be
connected to a microSD card reader through the USB-OTG cable.
5.6.1 How Do I Check My Phone's Available RAM Space?
Your phone's maximum RAM space is 1 GB. The available RAM space varies according to
the applications running on your phone. To check your phone's available RAM, install a
dedicated APK. Your phone is not preinstalled with such applications.
5.7 What Data Can Be Backed Up on My Phone?
You can back up the following data on your phone:
Contacts (using Contacts)
Calendar (using third-party applications)
Commonly used data (using third-party applications)
Before restoring your phone to its factory settings, you can back up the following data:
NOTE
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Messages
Call logs
System settings
Alarms
Browser bookmarks
Email accounts
Calendar
Notes
Richpad
Hispace
Home screen settings
Weather Clock
Music playlists
5.8 Basic Phone Functions
5.8.1 How Do I Cut or Copy Files or Folders from the Phone
Memory to a MicroSD Card?
Huawei D2 can connect to a microSD card reader or a USB flash drive using the USB OTG
cable.
To copy or cut a single file or folder:
Touch File Manager. In the displayed list, touch and hold on the file you want to cut or
copy. In the Folder options menu, touch Cut or Copy.
A list of folders on the SD card is displayed. Touch > Paste.
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To copy or cut multiple files or folders:
Touch File Manager > > Select item(s), select the files or folders you want to cut
or copy, and touch Cut or Copy.
A list of folders on the SD card is displayed. Touch > Paste.
5.8.2 How Do I Save Battery Power?
To save battery power, enable the power saving mode on the settings screen or perform the
following operations as required:
1. Press the Power key to turn off the screen when you are not using the phone.
2. Shorten the screen timeout period: Touch Settings > Display > Sleep.
3. Decrease the screen brightness: Touch Settings > Display > Brightness, and set the
brightness to a desired value.
4. Touch Settings, and turn off WLAN and Bluetooth in the WIRELESS & NETWORKS
area.
5. Disable background data synchronization: Touch Settings > Accounts & sync, and
deselect Auto-sync.
6. Disable data services: Touch Settings > WIRELESS & NETWORKS > Mobile
networks and deselect Data enabled, or touch the data switch in the notification
bar.
7. Disable the GPS function: Touch Settings > Location access, and deselect GPS
satellites.
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5.8.3 How can I Reduce My Data Traffic?
1. Disable the data service when you are not using it.
2. Disable data services if your phone is connected to a Wi-Fi network.
3. Access Wireless Access Protocol (WAP) sites instead of World Wide Web
(WWW) websites.
4. Disable data services: Touch Settings > WIRELESS & NETWORKS > Mobile
networks and deselect Data enabled, or touch the data switch in the notification
bar.
5. Disable background data synchronization: Touch Settings > Accounts & sync, and
deselect Auto-sync.
5.8.4 What Can I Do If My Phone Runs Slowly?
1. Close some running third-party applications.
2. Uninstall some applications.
3. Restart your phone.
4. Restore your phone to factory settings.
5.8.5 Can I Uninstall Applications Customized by My Service
Provider?
No.
5.8.6 Why Do My Customized Wallpaper Stretch Automatically?
If set as your wallpaper, a picture will stretch to cover the Home screen and its extensions. For
example, if you have one Home screen and four extensions, the picture will be displayed as
the wallpaper for all of them. No stretch button is available.
5.8.7 How Can My Phone Enter the Recovery Mode? How Do I
Restore Factory Settings?
When the phone is powered off, press the volume up key and the Power key until the phone
start screen is displayed. You cannot press the Power key for a long period; otherwise, the
phone is forcibly powered off.
To restore factory settings, touch Settings > Backup & reset > Factory data reset > Reset
phone.
5.8.8 How Do I Increase My Phone Memory?
Delete unnecessary files or uninstall some applications.
5.8.9 How Do I Disable Touch Touch Tones?
Touch Settings > Sound, and deselect Touch sounds.
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5.8.10 How Do I Turn the Screen On After It Turns Off
Automatically?
Press the Power key.
5.8.11 How Do I Adjust the Screen Brightness?
Touch Settings > Display > Brightness, and set the brightness to a desired value.
5.8.12 How Does My Phone's Key Backlight Save Battery Power?
The virtual keys at the bottom of the phone screen are lightened only when the backlight is
on.
5.8.13 How Do I Enable or Disable Airplane Mode?
Method 1: Touch Settings, and select Airplane mode.
Method 2: Press and hold on the Power key and touch Airplane mode in the displayed option
menu.
5.8.14 How Do I Use My Phone as a USB Mass Storage Device?
Connect your phone to a PC. Flick down the notification bar, touch USB debugging
connected, and select MTP or PTP. Your phone is used as a USB flash drive. When a portal
device icon is displayed on the PC, your phone is connected to the PC.
5.9 What Is My Phone's CPU Frequency? I Used a
Software to Check My Phone's CPU Frequency and Find
that It Is Different from the Nominal One. Why?
Your phone's CPU runs at a nominal frequency of 1.5 GHz.
To reduce power consumption, your phone's CPU may not run at a full speed all the time. In
this case, the measured CPU frequency will differ from the nominal value.
5.10 Does My Phone Support FM Radio?
No.
5.11 Are My Phone's Antennas Embedded?
Yes.
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5.12 Does My Phone Support Theme or Dynamic
Wallpapers?
Huawei D2 does not support themes, but it supports dynamic wallpapers. You can hold on
your phone, touch Wallpaper > Home wallpaper, and set a dynamic wallpaper.
5.12.1 Does My Phone Support Video Chat?
Yes, but your phone is not preinstalled with any video chat applications. Download one if
you want to start a video chat.
5.12.2 How Do I Enter and Quit the Safe Mode?

Whether safe mode is supported depends on your phone's software version. If you attempt to enter the
safe mode according to the following instructions three times and still fail, your phone does not support
the safe mode.
To enter the safe mode:
1. When your phone is active, press and hold on the Power key.
2. In the phone option menu, touch Restart.
3. In the Restart phone dialog box, touch OK.
4. Press the volume down key until the phone is restarted.
The phone enters the safe mode.

NOTE
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To quit the safe mode:
1. When your phone is active, press and hold on the Power key.
2. In the phone option menu, touch Restart.
After restart, your phone enters the normal mode.
5.12.3 I Cannot View Streaming Media. Why?
Some browsers, such as UC Browser (UCWEB), do not support streaming media.
If you want to view streaming media, open a browser that supports streaming media.
If you have set a browser that does not support streaming media as your default browser,
perform the following steps:
1. Touch Settings > Apps > All > Manage apps.

2. Touch All, select the default browser. The following figure assumes that UCWEB has
been set as your default browser.
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3. Touch Clear defaults.
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5.12.4 Is My Phone's Touchscreen Capacitive or Resistive?
It is capacitive.
5.12.5 When I Use My Phone as a Modem, What OSs Does My
Phone Support?
Windows XP, Windows 7, and Windows Vista.
5.13 Does My Phone Support VPNs?
Yes.
To add a VPN, touch Settings > More... > VPN > Add VPN network and set VPN
parameters in the Edit VPN network screen.
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5.14 Can I Take a Screenshot? If Yes, How?
You can take a screenshot by holding on the Power and volume down keys.
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5.15 Can I Scan a 2-Dimensional Barcode with My Phone?
No.
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6 Hardware
6.1 What Functions Does the Front Camera Support?
You can use it for online video chats.
6.2 Which Types of Headsets Can Work with My Phone?
Huawei D2 can work with American standard-compliant 4-position 3.5 mm headsets.
You can use such a headset to receive a call, but not to end the call. Using such a headset, you
can also mute or unmute the phone, adjust volume by the volume up and down buttons when
you having a call or listening to music, and play and step playing a song.
6.3 Does My Phone Support HDMI, TV-OUT, or OTG?
USB-OTG is a USB transmission technology that allows a phone to connect to a USB flash
drive, digital camera, or mouse using a USB-OTG cable and play HD videos.
Huawei D2 supports MGL to HDMI output and USB-OTG cables. By default, Huawei D2
uses the USB-OTG cable.
6.4 Is the SIM Card Associated with My Phone? Does My
Phone Support Hot Swap of MicroSD Cards and SIM
Cards?
The SIM card is not associated with your phone, but does not support the microSD card. The
SIM card is not hot swappable.
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6.5 What Are Meanings of Indicators on My Phone?
Notification
Type
Notification Scenario Implementation
on U9500 or
U9200
Status
notifications
No charging The phone is
not
charged when
the power
volume is too
low (0%-1%).
The voltage is
lower than 3.2 V.
The indicator
remains
unchanged after
you press the
Power key.
The voltage is
between 3.2 V to
3.3 V.
After you press
the Power key, the
indicator blinks
red every 3s (on
for 125 ms and off
for 2875 ms).
The phone is not charged when the
power volume is low (1%-10%).
The indicator
blinks red every 3s
(on for 125 ms
and off for 2875
ms).
Being
charged
The phone is being charged after the
power volume is too low (0%-1%).
The indicator is
steady on in red.
The phone is being charged after the
power volume is low (1%-10%).
The indicator is
steady on in red.
The phone is being charged when the
power volume is medium
(10%-90%).
The indicator is
steady on in
orange.
The phone is being charged when the
power volume is high (90%-100%).
The indicator is
steady on in green.
The phone is connected to a device. The indicator
color depends on
the power volume.
Event
notifications
Missed calls The phone screen is unlocked when
an incoming call is received.
The indicator
blinks green every
2.5s (on for 500
ms and off for 2s).
The phone screen is locked before an
incoming call is received.
Unread
messages,
including
short
message,
multimedia
message,
emails, and
voice mails
A message is received when the
phone screen is on no matter whether
the phone screen is locked or not.
The indicator
blinks green every
2.5s (on for 500
ms and off for 2s).
A message is received when the
phone screen is off.
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Notification
Type
Notification Scenario Implementation
on U9500 or
U9200
Missed
alarms
The phone screen is on when an
alarm ends.
The indicator
blinks green every
2.5s (on for 500
ms and off for 2s).
The phone screen is off when an
alarm ends.
Schedule
notification
The phone notifies you of a
schedule when the phone screen is
on.
The indicator
blinks green every
2.5s (on for 500
ms and off for 2s).
The phone notifies you of a
schedule when the phone screen is
off.

6.6 What Are the Material, Texture (Forested or
Highlighted), and Color of the Phone Back Cover? Does
the Back Cover Prevent Fingerprints? What Is the Material
of the Phone Frame?
Huawei D2 of the Telecom edition: Its frame is made of stainless steel. Its back cover is made
of white or dark blue highlighted plastic and cannot prevent fingerprints.
Huawei D2 of the Unicom or Mobile edition: Its frame is made of stainless steel. Its back
cover is made of white or dark blue highlighted plastic and cannot prevent fingerprints.
6.7 What Are Developer Options and Their Functions?
USB debugging: starts the debugging mode. You can run the adb command to debug the
phone.
Stay awake: prevents the phone screen from entering the sleep mode when the phone is
being charged.
Allow mock locations: starts the allow mock location function.
Desktop backup password: sets a backup password.
Pointer location: shows data of the current touch operation.
Show touches: shows visual notifications for touch operations.
Show CPU usage: shows the current CPU usage of the system.
Force GPU rendering: uses 2D hardware acceleration in applications.
Animation scale: controls the animation scale.
Background process limit: limits the number of background processes.
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Show all ANRs: shows the App Not Responding dialog box for background
applications.
6.8 Does My Phone Support Time Synchronization?
Huawei D2 supports time synchronization on networks excepting GSM networks.
6.9 My Phone Is Delivered with a 2 A Charger. Can the
Phone Use a 1 A Charger?
You are advised to use the charger delivered with your phone. Faults may occur when you use
a 1 A charger.
6.10 Does My Phone Support International Roaming? Is
Any Special Setting Required?
Your phone supports international roaming, and no special setting is required.
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7 FAQs
7.1 What Are Features of Huawei D2?
Huawei D2 supports IP54-lelvel protection against water. If the phone gets wet, dry it and
leave it there for 24 hours.
Huawei D2 supports HDR Movie, stereo video recording, super handsfree, and Dolby sound
effect.
7.2 Common Software
If QQ and Sina Microblogging preinstalled on Huawei D2 are normal, you can use these
applications when you restore them to default settings. The latest common applications
installed on Huawei phones are tested before delivery. Third-party application upgrade may
case software failures.
7.3 QQ
Does my phone support QQ running in the background, QQ video chat, image sending, and
chat record downloading? How do I delete QQ chat records for a QQ number on the QQ login
screen?
Huawei D2 supports QQ running in the background. The latest QQ version supports QQ
video chat, image sending, and chat record downloading. For example, in QQ 2012, you can
touch the QQ number drop-down list box on the QQ login screen, touch the gray cross (x)
next to a QQ number, and delete chat records of the QQ number.
7.4 APN
1. Insert a SIM card into your phone. The phone automatically configures APNs.
2. To view the APNs, touch Settings > Mobile networks > Access Point Names.
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7.5 Does Low Power Volume Lead to Communication
Failures?
Low power volume does not lead to communication failures. When the power volume of your
phone reaches 2%, you are prompted with a message indicating that your phone will power
off.
7.6 Does My Phone Support a Gyroscope?
Yes.
7.7 Does Huawei D2 Support Hispace or Other Embedded
Application Markets for Downloading Software?
D2-2010 (Telecom edition) and D2-0082 (Unicom edition) support Hispace, and D2-5000
(Mobile edition) supports Mobile Market.
7.8 Does My Phone Have Embedded Navigation
Software?
Yes. Huawei D2-2010 (Telecom edition) has eNavi embedded. Huawei D2-0082 (Unicom
edition) and Huawei D2-5000 (Mobile edition) have Mapbar navigation embedded.
7.9 Does My Phone Support the Face Unlock Function?
Yes.
7.10 What Accessories Are Delivered with Huawei D2?
Huawei D2 is delivered with the headset, charging cable, USB-OTG cable, SIM card removal
pin, charger, and embedded buttery. A film is pasted on Huawei D2 before delivery.
7.11 What Customized Software is Installed on Huawei
D2?
Many customized applications are preinstalled on Huawei D2. For details, see the attachment.
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D2 Preinstalled
Application List.pptx

7.12 Does My Phone Support Emotion UI?
Yes. Huawei D2 is delivered with the Emotion UI function.
7.13 What Are the Differences Between Android 4.1 and
Android 4.0?
Android 4.1 differs a little from the Android 4.0. Compared with Android 4.0, Android 4.1 has
improved the graphic performance.
7.14 My Phone Enters the Fast Boot Mode. Why? How
Does My Phone Quit the Mode?
If you press the Power key and the volume down key simultaneously, the phone enters the fast
boot mode. This is the default combination key of Huawei smartphones. If your phone enters
the fast boot mode, you can press and hold on the Power key for more than 10s to restart your
phone.
7.15 High Temperature, Performance, and Power
Consumption
1. Why my phone's temperature is high when I play games or watch videos?
It is common that smartphones consume high power, causing high temperature.
Huawei D2 supports 1920x1080 full HD and high hardware configurations such as
quad-core 1.5 GHz CPU, which brings good user experience but leading to high power
consumption. In some scenarios, especially in overlap scenarios such as you play videos
or games when the phone is being charged, the phone consumes higher power, and the
phone's temperature is high.
Huawei D2 has a temperature acceleration protection solution, preventing security risks.
Huawei D2 supports the fast charging mode in which the charger outputs larger current,
causing high consumption and high temperature. It is not recommended that you access
the Internet, play games, or watch videos when the phone is being charged.
2. Why do errors occur in game pictures? Why is my phone's performance low and why
does service interruption occur?
Huawei D2 supports 1920x1080 full HD. Some games are incompletely compatible with
the full HD, causing low performance and application interruption. To solve this problem,
upgrade the game version.
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For errors of 3D game pictures, follow Huawei Pollen forum or other Android forums.
You can download texture packs for 3D games from these forums.
3. Why does my phone consume high power? Why is my phone's standby period shorted?
It is common that smartphones consume high power, causing high temperature.
Huawei D2 supports 1920x1080 full HD and quad-core 1.5 GHz CPU, which brings
good user experience but leading to high power consumption.
To solve this problem, perform the following operations:
Set the power saving mode to the intelligent mode in the Settings menu.
Decrease the screen brightness.
Disable seldom used software, preventing too much memory from being occupied
and saving power.
7.16 Data Backup, Restoration, and Upgrade Solutions for
Huawei D2
1. What are backup, restoration, and upgrade solutions for Huawei D2?
Use the phone's USB-OTG function to, back up, restore, and upgrade the phone using
an external USB flash drive (including phones supporting the USB flash drive
function). The USB-OTG cable is different from a USB cable and is delivered with
Huawei D2, as shown in the following figure.

Use the PC Suite tool to, back up, restore, and upgrade the phone on a PC.
2. How do I use the USB-OTG function to back up and restore data?
As shown in the following figure, touch Backup. The Local and USB storage tab pages
are displayed.
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You can back up data to the phone memory by touching Back up to internal storage on
the Local tab page, or to a USB flash drive or a microSD card by touching Back up to
external USB storage on the USB storage tab page. The USB flash drive or microSD
card reader is connected to the phone using the USB-OTG cable.
Similarly, you can restore data from the internal storage space, a USB flash drive, or a
microSD card.
If you have another phone that can work as a USB flash drive, such as Huawei P1
and D1, you can perform the following operations to back up data on the phone and
restore the data on your D2:
1. Huawei P1 is used an example. Insert a microSD card in P1, touch Backup and select
Back up to Micro SD card to back up data and applications.
2. Connect P1 and D2 using the USB-OTG cable and USB cable, as shown in the
following figure.
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3. On P1, select USB mass storage to set P1 to work as a USB flash drive. On D2,
touch Settings > Storage > Mount USB storage. D2 considers P1 as a USB flash
drive. Note that a USB flash drive connected to D2 is hot swappable.
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4. Touch the Backup application, and select Restore from external USB storage.
Backup data of P1 is restored on D2.
In this procedure, operations are performed on P1 and D2, and no PC is required,
facilitating configuration.
3. What is the upgrade solution?
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Huawei phones can be upgraded using HOTA upgrade mirroring packages or upgrade
files on a microSD card. Huawei D2 does not support microSD cards. You can
upgrade D2 using the upgrade package, UPDATE.APP, on a USB flash drive or on the
phone memory. You can copy the upgrade package to the phone memory through MTP.
The upgrade does not clear user data.
Online HOTA system firmware upgrade is easy and efficient.
In Local update mode, back up the upgrade file UPDATE.APP to the phone
memory through MTP to restore the phone. Create a directory named dload in the root
directory on the phone memory, and save the UPDATE.APP file in dload.
In Update from USB storage mode, upgrade your phone after connecting it to an
external USB device through the USB-OTG cable. Create a directory named dload in the
root directory on the USB flash drive or a microSD card inserted into a microSD card
reader, and save the UPDATE.APP file in dload.

7.17 Why Does the Power Key Fail to be Awakened?
The Power key is a square key, and the switch is in the middle. The power key and switch
forms a lever structure, as shown in the following figure. If you press an edge of the Power
key, the switch cannot be triggered. You are advised to press the middle of the Power key.
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7.18 Why Is the SIM Card Pinch Loose?
The SIM card pinch is easy to drag and reliable. Therefore, the SIM card pinch is not
detached.

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