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Redesigning a Business Process:
Management Information Systems
My team and I developed a proposal to redesign a business process. We proposed implementing a new database solution to organize and speed up the process.
Redesigning a Business Process:
Management Information Systems
My team and I developed a proposal to redesign a business process. We proposed implementing a new database solution to organize and speed up the process.
Redesigning a Business Process:
Management Information Systems
My team and I developed a proposal to redesign a business process. We proposed implementing a new database solution to organize and speed up the process.
Business Process Re-Design Cynthia Bucher, Daphne Fang * C u s t o m e r
C S R
P r o d u c t i o n
C o u r i e r
Email Inquiry Estimate Type of Order Pick Pricing Place Order Enter Order Produce Order Deliver Order Confirm Order Customer Survey New Reorder * * Time it takes to order a delay in order processing means delivery is pushed back and the customer doesnt have what they need in time. * Time spent waiting for answers * Ease of use
* Cutting costs * Hire less Customer Service Representatives * Spend less time on back-and-forth communication * Pay for less admin support - surveys * * Customer Online ordering system * Order history * Instant quotes * Guaranteed delivery date * Survey triggered after delivery * Internal aspects * Orders are entered into system automatically * Orders are printed and distributed to production department as they come in * Survey results automatically collected for easy report generation
* C u s t o m e r
P r n i t
S h o p
P r o d u c t i o n
C o u r i e r
Access Online Account Place Order Pick Pricing *All data provided by SQL server database Confirm Order Produce Order Deliver Order Send Customer Survey * ID* Name Contact Person Address Phone Email Number* Date Cost Status Number* Name Quantity Due Date ID* Name Weight Size Finish ID* Name Type Speed Ink Capacity Paper Capacity ID* Brand Color Number Company Order Project Paper Printer Ink * Company Order Project ID pk Name Contact Address Phone Email Number pk Co. ID fk Order Date Cost Status Email Order Number pk Order No. fk Description Quantity Due Date Paper Order Ink ID pk Name Size Weight Finish ID pk Type Name Speed Ink Capacity Paper Capacity Printer ID pk Brand Color Number * Order placement time greatly reduced Less customer service representatives need to be on payroll *