ANDREW TAT

Santa Ana, CA 92704 drew_tat@yahoo.com (714) 360-7662

INFORMATION TECHNOLOGY/NETWORKING PROFESSIONAL
SUMMARY OF QUALIFICATIONS
More than eight years experience in networking, installation, configuration, troubleshooting upgrades,
hardware and software maintenance, and technical support. CompTIA Network+ Certified Professional.
Effectively able to communicate complicated concepts in an understandable manner, matching the message
to the audience.
Consistently commended for ability to work as a team member or independently while achieving critical
deadlines.
Results-oriented technician with effective communication skills who adapts readily to different departmental
needs.
Experienced in hiring, motivation and evaluation. Skilled in finding broken systems and performing
necessary change through project management or other methods.
In-depth knowledge of TCP/IP, IPX/SPX, AppleTalk protocol suits, LAN and Wireless LAN technology.
Maximize resources to achieve customer satisfaction and increased productivity, meet deadlines and goals.
Implement and coordinate both strategic and tactical plans to enhance performance.
Adept and experienced in problem solving and providing solutions. Excellent qualifications in leadership
and interpersonal communications.
Persuasive, with ability to communicate effectively with culturally diverse audience. Public speaking and
executive management briefing experience.
TECHNICAL EXPERTISE
Software skills include MS Exchange, Windows 2003 Server and 2000, XP and Windows 7, Microsoft
Office Suite, Project and Visio; Cisco VPN, WebEx, pcAnywhere, GoToMeeting, Norton Ghost, and VM
Ware.
Networking skills include LAN, WAN, DHCP, TCP/IP and IPX/SPX. Familiar with routing and routing
protocols, IP, IPX, NAT, Subnetting, Telnet, ICMP, VLAN.
Experienced in workstation setup, installation of applications, NIC/Wireless NIC, modems and printers,
troubleshooting client configurations and hardware maintenance.
PROFESSIONAL EXPERIENCE

CONSULTANT / SALES 01/2012 Present
FAST FIX JEWELERY AND WATCH REPAIRS Cerritos, CA
Setup and provide supports Point of Sales system.
Setup and provide supports security Wireless network.
Repaired iPhones, iPad and iPod.
Contribute to the overall health and performance of retail store by supporting daily business operations,
including selling, stocking inventory and processing customer transactions.
Ensure customers needs are met in timely manner.
Sell solutions and process customer transactions.
ANDREW TAT drew_tat@yahoo.com (714) 360-7662 Page 2
Tracked issues and managed watches and jewelries inventory.

HELPDESK TECHNICIAN 11/2008 07/2011
KURTZMAN CARSON CONSULTANTS Los Angeles, CA
Providing help desk support for users in administrative firm in person and over the phone for workstation
and LAN.
Setting up Desktop and Laptop for users with user profiles, printers and required software.
Troubleshooting TCP/IP, DNS, VPN and DHCP issue on daily basis.
Providing software support for Window 2003 pro, XP Pro., Windows 7, and Office 2007.
Providing Exchange emails migration support.
Support desktops, laptops, Blackberry, peripherals, printers, etc.
Tracked issues and managed asset of computer systems using Numara Track-It!.
Built new images and updated images for laptops/desktops with specific software to respond to
departmental needs.
Trained newly hired employees on local and remote login procedure.

PC/LAN ANALYST 2003 2007
KRATOS DEFENSE & SECURITY SOLUTIONS San Diego, CA
Acknowledged by supervisors for high productivity and initiating key projects.
Created and updated images for company laptops and desktop PC.
Performed troubleshoot, repair and installation, created new client accounts and access rights.
Utilized Windows active directory to assist System Administrator with client accounts and log-in issues.
Created and maintained email accounts. Assisted with backup, file restoration and client email.
Assisted remote users with GoToMeeting; decreased laptop shipping charges.
Deployed, installed and setup IP addressing to all laser printers.
Built, installed and maintained Dell workstations and laptops for over 1000 IBM-based PCs; replaced and
upgraded peripherals and components.
Provided technical support to more than 1,000 local and remote clients in areas of hardware, software, and
networking.

NETWORK/DESKTOP SUPPORT TECH 2000 2002
COMPUDEX COMPUTER INC. San Diego, CA
Negotiated with vendors to decrease expenses.
Tracked issues and managed asset of computer systems using Peregrine Assets Management software.
Performed weekly evaluation of on-hand inventory for reorder.
Built, installed, and maintained workstations and laptops for over 1,000 IBM-based PCs; replaced and
upgraded peripherals and components.
Set up LANs and WANs including bridges, routers, hubs and switches.
Supervised building new images for laptops/desktops with specific software to respond to departmental
needs.
Documented service calls, set up user VPN account and trained users of network access from remote
location.
Implemented software updates, applied security, hot fixes and system patches.
Provided second-level technical support to more than 1,000 users in hardware, software and networking.
Trained newly hired employees on workstation, laptop; and VPN software and procedure.
Managed and resolved inquiries and trouble calls for local and remote users.
Assisted LAN technicians with transferring user information stored between servers.
ANDREW TAT drew_tat@yahoo.com (714) 360-7662 Page 3
EDUCATION AND TRAINING
New Horizons Computer Learning Center, Anaheim CA, CompTIA Network+, CCNA,
Administering/Supporting WinNT
Coleman College, San Diego, CA, Network and Applications
San Diego Mesa College, San Diego, CA, general academics
Grossmont College, San Diego, CA, Database Specialist