Professional Profile:

18+ Years of I.T. experience - Consistently working through full SDLC: Requirements gathering
(functional/technical), analysis, documentation, JAD sessions, RUP, Waterfall, BPMN, and
including QA scripting/testing
Working with all levels of LOB's - Executives, Sales, Human Resources, Finance, Back-Office
operations, Information Technology
Methodical yet flexible approach to solution creation in order to accommodate each client's
specific requirements/project
Proven track record managing, leading, coordinating, in order to provide successful project
delivery
Working outside-the-box/creative attitude when situation(s) deemed necessary
Technically inclined and experienced in multiple environments/industries
Work Experience:

Motor Sports World - Recreational Vehicle Dealership - Toronto, ON Oct 09- July 10
Business Manager

Project Overview - This project was to take inventory of the current state business process, client
services, and technical infrastructure, gather and define desired requirements and provide
solutions that could be implemented in current state. Define, document, and recommend future
internal process.
Drive and map current state business processes.
Produced detailed and comprehensive user requirements that accurately reflected the needs of
the business in terms of features and functionality.
Conduct Walkthroughs with Owner(s) and team
Implemented a new web based tool, which enables sales of new product(s) and drives the
sales of old product(s), and provides CRM component, which provides clients with the ability to
select, request and communicate their "Service" needs.
RBC - HR/Procurement Workflow Development Solutions - Toronto, ON Aug 07- Aug 09
Senior Business Systems Analyst

Project Overview - This project was an enterprise client investigation solution to replace an
existing tool which consisted of multiple systems access by front-end-users to conduct client
requested account problem investigations, in order to consolidate into one system, resulting in
vastly reduced ticket creation and resolution
Enterprise Problem Investigation Client System - (C.A.R.T.) - PRPC PegaRules Project. - First
Pega Project for RBC
Gather requirements with business, Creation of SRS Document, Future State process flows,
Use Case Model, Use Case creations /Investigate Interfaces and create Interface Use Cases,
Business rules, Property Matrix, System Design (PRPC - Business Architect Essentials Certified
Courses / Training), UI Design, Dashboard designing, QA Full cycle ( Test creation / /execution /
defects logging / smoke tests / E2E testing / Regression testing (MQC)
Conduct Walkthroughs with Team and Business
Index and Document Routing - (I.D.R.) - PRPC PegaRules
Investigate and create Interface Use Cases.
The Methodology was a mix of internal RUP and PRPC PegaRules RUP/BPMN for both
projects.
ADP Inc. - Toronto, ON Jan 07-May 07
Business Analyst

Project Overview - This project was to take an Payroll enterprise application which was used by a
sister company (American), and investigate, define, pre-existing internal processes in order to
tailor, manipulate, create new processes, producing a front-end mirror copy for Canadian users
Collaborated with Stakeholders (Business and Sales) to produce requirements, use cases and
wire frames.
Liaising with key project management personnel and programmers to evaluate, recommend
and implement unique systems solutions, minimizing risk and ensuring the highest level of data
integrity.
Produced detailed and comprehensive user requirements that accurately reflected the needs of
the business in terms of features and functionality, user interfaces, reports, and non-functional
requirements, which created business process improvements
Lead role in issue resolution and finalizing supporting documents such as: use cases, data flow
diagrams, entity-relationship diagrams, process diagrams, etc.
Creating documentation for business case development, projects and supporting activities,
including case studies, conclusions, recommendations, data and process flow diagrams,
specifications, screen
layouts, test strategy, test plans, training materials, operation procedures, user documentation.
The Methodology used was RUP/UML, and he was brought on the project in the Elaboration
and Construction phases in a .NET, MS SQL server environment
Support operational processes, facilitated requirements and design walkthroughs and assisted
other departments (e.g. Client Services, Implementations, Sales, Relationship Management) on
an as needed basic.
Support clients on any system related questions
Update system documentation and training materials
Atomic Energy of Canada Limited -Toronto, ON Apr 05-June 06
Business Analyst

Project Overview - This project was to design a system for FOB cards, which employees used for
detection of radiation, which would be swiped and immediately detected and updated by the
software, identifying levels of radiation, so management could allocate which areas employees
could work/access
Co-ordinate and assist in developing project plans, task lists, test plans and timelines based on
Marketing Department requirements for full lifecycle of various projects
Proactively communicate development and maintenance issues to the product team
Process design and development, especially functional role analysis and structured business
process design
Coordinated the technical support teams, and department representatives and collaborated on
changes and post testing; problem investigation; inter system analysis and resolutions.
Interact with internal clients to determine functional specifications for
various business units
Produce requirements, use cases, workflow, and wire frames for the DOSIMETER in-house
web software.
Ensure customer invoice consolidates with in-house billing system
Analyze, identify, and document project risks, issues, and constraints for business functional
requests by internal clients on system design and capabilities.
Consult with business units to ensure internal and external customer satisfaction
Effectively resolve customer concerns by carefully analyzing documentation, research/and or
consultation with appropriate staff.
Work directly with business units, project leaders and management to ensure smooth rollout of
rate increased products nationally.
CIBC- Toronto, ON Aug 2004-Feb 2005
Business Analyst

Project Overview - This project was to overhaul/update an existing Mortgage system, which
initially was used a temporary tool, which grew in use/demand, and after years was relied upon,
but not designed to accommodate the number of records, departments, and users. Line of
business was Mortgages
Collaborate with Stakeholders in gathering requirements and create use cases and wire frames
for in-house software.
Supported the testing effort with the development team to ensure flow and user ability was
solidified.
Mapping business rules and workflow, and preparing business process diagrams and
documents
Recommended measures aimed at the improvement of quality and facilitated their
implementation
Coordinated the technical support teams, and department representatives and collaborated on
changes and post testing; problem investigation; inter system analysis and resolutions.
I was brought on into a Project which had already been designed and implemented; my role
was only directed towards the Construction and Transition phases of RUP
SR Telecom Inc. - Montreal, QC Apr 2003-June 2004
Project Manager/Business Analyst

Project Overview - This project was to implement a new solution (Content Management) for Sales
representatives (30 + Embedded Sales Reps), where currently no system existed for them to
collaborate with Senior management on worldwide business opportunities, due to limited
connectivity in remote areas, resulting in a real-time managerial hierarchical overview to view,
thereby approving/disapproving sales
Provided the sales department with a solution which would integrate the sales process
workflow
Dashboard implementation for Sales Executive rollup views from international metrics
Responsible for process design and development, in terms of functional role analysis and
structured business process design, and recommendation of architectural components.
Requirements gathering with Sales/ QA departments
Initiate design based on data connection restrictions with worldwide sales force
Designed and conducted user acceptance testing, workflow acceptance test plans and RUP
methodology
Responsibilities included meeting with project teams 1 -2 times per week or as required to track
progress and issues and update project plans with the team progress.
Reviewed Change Requests coming from clients and product managers and worked with
technical staff to determine estimates for new work.
Collaborated with the Product Managers to understand direction of the Product, to ensure that
adequate business requirements were created, the scope of work was clear and expected
timelines were documented and provide product demonstration to stakeholders
Work with Documentum's developers to construct an out of the box solution in order to fulfill
Sales' force requirements, based on in the field requirements, and internal requirements and
workflow, which aided in the creation of XML schemas
Methodology use was RUP/UML, and he was involved in all four (4) phases, i.e.: Inception,
Elaboration, Construction, and Transition.
Summary Of Business & Technical Skills:
eRoom - Content Management
PRPC PegaRules
MQC
Knowledge of Financial Client Investigation processes
Knowledge of Financial Commercial Lending processes
SharePoint
Lotus Notes
Microsoft Office Suite including Excel, Word, Outlook and Power Point
Knowledge of Client Server/Internet//In-House Applications
*Web services
MQ Series
Knowledgeable in billing system changes
Excellent oral and written communication skills
Knowledgeable in all aspects of software development lifecycle
Ability to manage multiple tasks
Ability to Lead and Mentor
Flexible
Team player