Summary:

6 Years 8 Months of experience and specializing in Kronos for Health Care, Manufacturing and
Retail Clients.
Technical knowledge of Kronos, resourcefulness, and ability to resolve problems
Experienced with global systems and solutions
Experienced engaging Kronos Support to research and resolve issues
Experienced using Remote Desktop Protocol Client
Experienced using applications deployed using Citrix
Exceptional communication and organizational skills
Able to manage production issues and escalate as appropriate
Strong attention to Detail
Able to effectively multi-task in a very fast-paced environment
Able to work independently with limited general supervision
Possess excellent written and verbal communication skills, demonstrated initiative, strong work
ethic, and a desire to succeed
Strong working knowledge of SQL.
Experience in Microsoft Business intelligence stack products like SSIS and SSRS.
Active participant in Project Teams for clients in gathering business requirements for
Configuration and implementation of Kronos WFC designed to enhance clients
Functionality and end-user productivity.
Very knowledgeable of business practices and procedures, related to the use of Payroll and
Human Resources Information Systems
Experienced using Telephone and Remote Desktop to assist users with issues and questions
Extensive Level II Help Desk Skills in providing production support to end users and resolving
Helpdesk tickets therefore achieving 100 % customer satisfaction

Area of Kronos Expertise
Expert with Kronos Workforce Central Versions 5.0, 5.1, 5.2 and 6.0, 6.1, 6.2
Familiar with WFC Version 6.3
Performed upgrades from Version 5.0 to Version 6.1 using DB Manager
Skilled in Troubleshooting Application Servers and Connection issues to Database
Experienced in using Setup Data manager to copy WFC setup data between databases
Accomplished in Working Remotely and logging into Application Servers for Configuration, and
maintenance of WFC
Effective in using Kronos DCM, and programming of 4500, and 480 Terminals, to initialize and
send clock configuration
Experienced in both Standard and Calculated Accrual profiles and assignments
Proficient in Labor Levels and Labor Account Setup and entries
Expert with Creation, Setup and Troubleshooting of Genies and Hyper find Queries
Experienced in support and maintenance of User Account information including Rights, Security,
Function Access profiles and User groups
Adept with creation/maintenance of Kronos pay rule configuration, timecard calculation
interpretation, schedules (basic scheduling) experienced in (WIM) former Connect for creating
inbound and outbound interfaces.
Skilled in creating Kronos Connect interfaces using XML and API to Import employees,
Labor levels, employee groups and to Export employee's hours to Payroll Software
Work Experience

Kronos Consultant/Administrator
Staples, Framingham, MA
04/2012 till date

Work closely with HR and Payroll Department on resolving HR and Payroll issues concerning
Kronos Interface and outbound Payroll file issues.
Notify HR of missing values for Person Import from PeopleSoft
Add new Pay codes and configuration as needed
Maintain Teletime System: Add new employees and telephone lines as needed.
Resolve Kronos Manager and employee issues.
Provided full support for all level users in resolving day to day issues regarding
the Kronos payroll time keeping system.
Answer Kronos 6.3 support tickets in a timely manner
Analyze system and look for new technology to improve processing
Make modifications to existing pay rules and work rule using Kronos 6.3
Add Managers in Kronos and configure Manager Access.
Maintain and Modify Manager Access Groups
Respond to emails and voice mails resolving Kronos issues
Monitor Kronos Transaction Assistant for Import Errors
Maintain Kronos Test instances.
Developed stored procedure using T-SQL to generate ad hoc reports using SSRS.
Updated and track changes within Remedy ticketing software, and follow established escalation
guidelines, where applicable.
Apply Kronos Service Packs to Application Servers and Database
On call for Kronos after Hours for App Servers
Query the Kronos Database for future timecard edits and notify Managers
Query the Kronos Database for invalid transfers in timecards and notify Managers
Monitor Remedy system for any Kronos issues.
Provide customer service via email and phone calls to resolve any issues with users or
application.
Migrated Kronos 480/4500 clocks from the Kronos I-Series to the Kronos WFC applications.
Responsible for Kronos WIM interfaces both inbound and outbound.
Support WFC 6.1 application and Ethernet 4500 Terminals.
Implemented the Kronos WFC upgrade from 6.2 to 6.3
Provide end user support to Managers and employees
Responsible for providing Training to Managers, Time Keepers, and end users
In charge of distribution of necessary training material
Lead and provide support any upgrade to a later version of Kronos
Kronos Consultant
TJX Corporation, Marlborough, MA
12/2010 - 03/2012

Retained by Todd Pacific Shipyard to configure Kronos WFC 6.0 for the entire Shipyard
And remote locations enabling them to come off custom in-house system
Implementing WFC will allow them to better track employee's hrs. and over time therefore
reducing overhead costs and to improve productivity
Came up with innovative solutions in Kronos and at the 4500 Terminals to allow them to fully
utilize the Software and Terminals according to their business needs
Configured complex Pay and Work rules to meet Union Needs.
Managed the Remedy ticket triage queue for all Kronos issues reported issues via the help desk
Setup Time off Requests to be used by Employee Self Service and at the 4500 terminals
Created Manager Delegation for Managers to allow access to their employees from other
managers on as needed basis.
Worked on TOAD for SQL databases.
Created reports using stored procedure that involved in scheduling, creating snapshots and
subscriptions for the reports (SSRS)
Responsible for implementing new departments onto Kronos System using V.6.2
Created Function Access Profiles and Security Profiles
Created Work Rule and Pay Code Profiles.
Traveled to facilities and corporate meetings as needed and I provided support to end users on a
variety of computer software's and hardware issues.
Identified, researched, and resolved relevant technical problems. Tracked and monitored
problems using Remedy as a ticket system to insure a timely resolution.
Worked with Client on installation and programming of 4500 Terminals
Worked with Todd Pacific Shipyard on Knowledge transfer
Training users on Kronos WFC 6.0
Kronos System Analyst
Children's Hospital, Philadelphia, PA
05/2009 - 11/2010

Member of Kronos team during Pilot project to assist payroll dept. and user issues
Maintained Kronos WFC 6.0, troubleshooting connection issues, stopping and starting of
services, applying service packs for WFC and Connect.
Configure multiple holidays in Kronos v. 6.0
Retained by Town Fair Tire to enable them to move forward on Stalled
Kronos WFC 6.0 project achieving 100 % customer satisfaction
This will enable them to come off TKC and allow them to go live on WFC 6.0
Instructed client on how to install 4500 Terminals in DCM
Worked Remotely responding on a timely basis to clients questions and concerns
Created and modified Connect links that they were having issues with and not
Working correctly according to their business requirements.
Supported Standard Accruals imported via connect from their HR system
Used Setup Data Manager to move setup data from Development environment to QA and
Production environments to maintain correct data between all of them
Created and modified Connect 6.0 links(HR/Payroll Interface) between Lawson HR and Payroll
Provided functional support to Kronos End users responding to issues and following up with
them on a timely manner with solutions achieving 100 percent client satisfaction
Supported Pilot program until go live date enabling client to achieve all expectations
Kronos Consultant
Koch Industries, Wichita, KS
07/2007 - 04/2009

Worked remotely configuring Workforce Central 6.0 for Koch Industries for their oil refinery
division working as many hours as necessary to meet production deadlines
Configured Work rule and Pay rule components, rounding rules, shift premiums, overtime and
holiday zones for additional facilities as they were brought on board
Created Calculated Accrual profiles and assigned them to employees and groups
Created and maintained Display and Function Access profiles
Created Hyperfind queries for Managers.
Provided desktop support and resolution for end user issues via the Remedy Ticket System
Retained to rescue a stalled Kronos implementation
Successfully deployed Workforce Central 5.1 (WFC) from an installed base of 1000 employees in
WFC 4.3 to 7000 employees in WFC 5.1 which covered the entire university
Installed and configured WFC 5.1 including service packs to Database
Played key role in allowing the Kronos project to finish on schedule and exceeding all
expectations
Key participant in the Banner ERP HR and Kronos interface team
Created and configured all Pay Rule Work Rule building blocks for University Departments
Set Up Labor Levels and Labor Accounts for all departments
Created and configured Genies and Hyperfind queries for Department Supervisors
Created and maintained Display and Function Access profiles for security access to database
Installed and programmed Ethernet 4500 Terminals replacing 480's that were not being used
Created Connect interfaces to import employees, labor levels, employee groups and to export
employee's hours to their Banner ERP HR
Assisted Payroll in supporting daily operations and troubleshooting of 5.1
Received Letter of Recommendation for helping university remain on target and meeting
expected timelines
Assigned Pay rule after configuration to test employee to verify expected results
Education
BS
Technical Skills:

Win XP, Tmo, Active Directory, Citrix, As400, OS2, Win 95, VPN, RMA, Lotus Notes, IDX, Win 98, Novell,
Group wise, Altiris, Peregrine, Win 2000, Remedy, Heat, Service Center, Kronos 6.0/6.1/6.2/6.3,
Windows Vista, Windows 7, SCCM, SQL, SSIS 2008/2012, SQL Server 2005/2008/2012, SSRS 2008/2012,
Hardware Encryption, T-SQL, PL/SQL, C/C++, Core Java, .Net, Microsoft 97-2013-365, rack installations,
Remote Support, Incident Management, HIPAA, SOX, Risk Management, System Migrations, DumpSec,
Share Remediation, IP lookup Software Deployment, Application Access Audits, Bomgar, Runbook,
Access Control.