WORK Planning

1. Hardware
1.1. Identify hardware
1.1.1.Billing
1.1.2.Other
1.1.2.1. POS
1.1.2.1.1. Peripherals
1.1.2.1.2. Bank provided
1.1.2.2. Physical bill stuffing
1.2. Purchase hardware
1.2.1.endor
1.2.2.Other
1.2.2.1. POS syste! peripherals
1.". Billing Hardware
1.".1.Hardware setup
1.".1.1. Hardware config docu!entation fro! vendor
1.".1.2. #llocate rack space
1.".1.". IP allocation
1.".1.$. %irewall configuration
1.".2.Billing hardware configured
1.".".Billing OS setup
1.".".1. OS config docu!entation fro! vendor
1.".".2. endor login authori&ation
1.".".". endor testing
1.".$.Post i!ple!entation hardware'OS testing
2. Software
2.1. Billing software
2.1.1.(ore vendor software
2.1.2.Purchase re)uired "
rd
party software licenses
2.1.2.1. *eporting application server
2.1.2.2. Other
2.2. POS
2.2.1.Identify POS software
2.2.1.1. *eview with vendor
2.2.2.Purchase POS software
1
". (onfiguration
".1. Billing specific configuration
".1.1.Internal process definition
".1.1.1. +eneral custo!er and service workflows in new platfor!
".1.1.1.1. ,ew custo!er activation
".1.1.1.2. -.isting custo!er new service
".1.1.1.". Self provisioning
".1.1.2. %inancial
".1.1.2.1. ,on pay disconnect and physical disconnect of provision able
devices
".1.1.2.2. (ollections ' /rite off
".1.1.2.". #d!inistration
".1.1.2.".1. 0anaging packages'services
".1.1.2.".2. +eneral ad!in 1users2 db2 etc3
".1.1.". *eporting
".1.1.".1. Identify included basic reports in vendor platfor!
".1.1.".2. Identify key custo! !anage!ent reports
".1.1.".". Identify internal !anage!ent reporting platfor!
".1.1.$. Helpdesk 4icketing
".1.1.$.1. 5pdated listing of clients
".1.1.6. Inventory
".1.1.6.1. 7efine inventory i!port processes
".1.2.Products
".1.2.1. 5nify e.isting products2 services2 costing !atri.
".1.2.2. Setup products and pricing
".1.".Branding
".1.".1. Obtain new logo
".1.".2. *eview vendor options
".1.$.Physical bill
".1.$.1. 7eter!ine delivery !eans
".1.$.1.1. Identify bill stuff !achine
".1.$.1.2. Outsource options
".1.6.5ser configuration
".1.6.1. I!port of e.isting platfor! users into new syste!
".1.6.2. Internal user definition
".2. POS interconnect
".2.1.I!ple!entation
".2.2.4esting
".". 7evice provisioning interconnect
".".1.Provide access to backup device provisioning database
".".1.1. %irewall configuration
".".2.I!ple!entation
".".".4esting
".$. #ccounting syste! e.port'interconnect
".$.1.I!ple!entation
".$.2.-.port data test
".6. Banking Interconnect
".6.1.0erchant account
".6.2.Bank e.port e.a!ples
".6.".I!ple!entation
".6.$.4esting
2
".8. (usto!er 7ata
".8.1.-.isting platfor! data e.port
".8.1.1. Identify available data
".8.1.2. 7ata cleaning
".8.2.7ata i!port
".8.2.1. (opy of data structure
".8.2.2. 7ata testing
".8.".#dd products2 packages2 services
".8.$.,ew data ac)uisition
".8.$.1. -9!ail
".8.$.2. 7ebit card data
".8.6.Other data entry
$. 4raining
$.1. Syste! ad!inistration training
$.2. Staff training
6. 7eploy!ent
6.1. Identify switch over date
6.2. %inal testing
6.2.1.5#4 test plan
6.2.2.Plan e.ecution
6.". 7eco!!ission subs in e.isting platfor!
8. Operations
8.1. Internal preparation for changeover
8.1.1.Staff !eeting
8.2. (usto!er preparation for changeover
8.2.1.:etter to *egional user
8.". 0anage!ent server upgrade
8.$. 7* plan integration and testing
8.$.1.7* plan definition
8.$.2.Backup schedule i!ple!entation
8.$.".Backup testing
8.6. 0anage!ent *eporting
8.6.1.Identify reports
8.6.2.(reate reports
8.8. /// site updates
3