ORGANIZATION PROFILE

November 2009

Institute of Health Management Research

#319, Near Thimma Reddy Layout
Hulimangala, Electronics City,
Bangalore – 560 105
Ph: +91-80-30533800 / 801 / 818
www.ihmr.org
E-mail: ihmrbangalore@gmail.com
Institute of Health Management Research (IHMR) Bangalore is one of the
premier institutions in the area of Health Management, Hospital Management,
Research and Training in South India. It is the south campus of Indian
Institute of Health Management Research Society, which has four more
campuses at Jaipur, New Delhi, Kabul and Yemen respectively. The campus
at Jaipur is the oldest among them. IHMR Bangalore was established in 2004
with a small but dedicated core team and assumed great strengths as the
years went by. In a short span of time, IHMR Bangalore has achieved
immense growth in the domain of academics, research, consultancy, training
and projects implementation.

The Institute runs a Post Graduate Program in Hospital Management

(PGPHM), which is an eleven months professional course, for doctors and
allied sciences graduates. This is a fast-track course and provides experiential
learning, through several uniquely designed modules, wherein the emphasis
is more on projects and assignments. The institute has senior professors and
lecturers who not only guide students in academics but also involved
themselves in conducting various research studies and projects. Apart from
the permanent team of faculty members, the institute has few distinguished
visiting faculty members from the field of health and hospital management
who besides teaching some of the course modules provide their expert advice
to the students on their dissertation work.

Since its inception, the Institute has successfully rolled out six batches of
students enrolled for this program. All the students from these batches have
been placed in premier hospitals, health care organizations, insurance
companies, state health departments and NGOs. Health Management
students have been placed in health care organizations like Aga Khan
Foundation, Centre for Sight, Fortis Health Care, while Hospital Management
students have got placement in various prestigious hospitals, such as Apollo,
Wockhardt, Asian Heart; insurance companies like TTK, Bajaj Alliance; and IT
companies like Shobha Renaissance, Shrishti, IBA etc.

Besides teaching, the institute has a very strong and sound Research Wing
wherein various research projects and studies pertaining to the health
policies, projects, systems and management are carried out. These also
include assessments and evaluations studies of various government funded
health projects and programmes across the State. Senior faculty members
and research officers with their extensive knowledge in health sector and
strong hold on research methodologies have been handling these research
projects and studies successfully.

The institute has also been actively involved in providing wide range of
consultancy services to existing and upcoming hospitals since its beginning.
Under the hospital consultancy service, the Institution undertakes detailed
evaluation of hospitals to assess the cost effectiveness of services, utilization
of manpower and equipments, patient and staff satisfaction. Human Resource
(HR) audit, streamlining the hospital systems, developing standard operating
procedures etc are also part of the consultancy service. The institute also
offers domain expertise for Hospital Management Information Systems
(HMIS) besides carrying out feasibility studies; manpower and equipment
planning, etc. for new hospitals. In the past, the Institute has provided its
technical expertise to different hospitals including St. Johns Medical College,
Bangalore and had indeed gained wide appreciation from its clients for its
work. The Institute also conducts various Management Development
Programmes (MDPs) for the top functionaries and professionals involved in
the field of medical and health care. These programmes are subject specific
and largely focus on managerial aspects to gain sound knowledge of all the
facets of management and its application in health sector.

CAPABILITIES

As mentioned earlier the Institute has a team of senior faculty members and
research officers who have extensive experience in teaching, conceptualizing,
conducting, implementing and documenting various projects and studies. The
overall capability of the Institute has been enumerated below in terms of its
core strength.

Health Management

• Expertise in the Project Management: planning, implementation,

monitoring, evaluation and documentation

• Institutional capacity development : PHCs, CHCs, district hospitals,

ANM training centres, district training centres and NGOs
 • Technical and Program Support: strategizing, capacity building,
supportive supervision, participatory evaluation and process
documentation

• Operations Research

• Program Evaluation

• Social Assessment

• Survey Research

Hospital Consultancy

• NABH/NABL Consultancy

• Hospital Evaluation Studies

• Hospital Process Redesign

 Business Process Reengineering (BPR) is an approach aiming

at improvements by means of elevating efficiency and
effectiveness of business process that exists within and across
organization. IHMR Bangalore helps in improving

i. Customer Service
ii. Cut Operational Costs
iii. Become world class competitors

 IHMR helps in enhancing customer satisfaction, maintain

sustainability and enhance profitability of the hospitals through
reengineering several hospital processes like admission and
discharge, registration and billing, purchase and inventory
control, etc. which helps in cost control as well as increase the
patient satisfaction

• Hospital Evaluation and Manpower Planning

 Financial perspective
 Client (Internal and External) perspective
 Internal Process and Outputs
 Innovation, Learning and Growth
 Assessing the workload in all major department of Hospital
  Assessing utilization of staffs in major departments
 Determining the number of staffs required in each department
as per industry standards, as per MCI, DCI, etc.
 Determining optimal utilization of staff through multitasking roles
 Conducting time motion study in selected departments to assess
the workload and the amount of work performed by individual
staff

IHMR Bangalore has experience of carrying out evaluation studies and

manpower planning in some major hospitals like St. John’s Medical College,
RL Jalappa Medical College (Sri Devaraj Urs University), etc

• Hospital Facility Planning

• Feasibility Studies

• Executive development programs for middle and senior level hospital

executives

• Feasibility studies

• Operations Research

• Financial Analysis

Management Development Programs (MDPs)

• IHMR also conducts tailor made training programmes as per the needs
of hospital and health executives. Some of the MDPs offered by the
institute:

 Enhancing Effectiveness of Hospital Managers

 Enhancing Patient Satisfaction in Hospitals
 Motivating the Staff for Action
 Quality Assurance in Hospitals
 Hospital Management Information System and IT Applications
 Infection Control and Bio-medical Waste Management
 Project Planning, Implementation, Monitoring and Evaluation
 Health Sector Reforms
 Health Survey Research Methods and Data Management
 Quality Assurance in Health Care Programmes
 Communication for Behavioural Change
 Quality Assurance in HIV/AIDS Programmes Training of
Trainers (TOT)
 Medico Legal Systems and Procedures in Hospital Management
 Perspectives in Organization Change and Development in
Indian Healthcare Sector
 Hospital Accreditation and NABH, NABL
 Organization Health Information System
 Patient Satisfaction in Hospitals
 Nursing Management in Hospitals
 Quality Tools applicable to Hospitals
 Creating Competitive Hospital Marketing Strategies
 OVERVIEW
OF
PROJECTS AND ASSIGNMENTS
 PROJECTS AT A GLANCE

A list of all the completed and ongoing assignments/projects that the Institute
has taken up since its inception is presented below for the quick reference.

Health Management

Sl. Name of the Date of Date of

Funding Agency
No. Assignments/ Projects Beginning Completion

Evaluation of PHC –
NRHM,
1. Bhadrak District under September,
Government Ongoing
NRHM, Government of 2009
of Orissa
Orissa

Tumkur District Health April,

2. Management: NRHM (GOK) Ongoing
2009
Swasthya Karnataka

Mid-Term (Annual)
Evaluation of
MNGO/FNGO December, March,
3. NRHM (Orissa)
Programme under 2008 2009
RCH-II in Naupada
and Koraput Districts

Performance Evaluation
of a Public Private
Partnership (PPP) Population
March, August,
4. Model for Primary Foundation India,
2008 2008
Health Care in New Delhi
Karnataka

Reducing Vulnerability
Caused by HIV/AIDS June, March,
5. CCF-India
on Children in 2007 2008
Karnataka

Mobilizing Civil Society for

Universalizing Birth Plan International, June, June,
6.
Registration in New Delhi 2006 2008
Karnataka State
 Increase in Female Birth
Registration in
Gulbarga District – An Plan International, July, October,
7.
Exploration of the New Delhi 2008 2008
Reasons and Impact of
this Trend

Dharam Singh
Baseline Evaluation of September, November,
8. Foundation,
Four PHCs in Jewargi 2008 2008
Jewargi,
Taluk, Gulbarga District
Gulbarga

Bangalore Healthy WHO-SEARO, February, December,

9.
Urbanization Project New Delhi 2007 2007

Baseline Evaluation of
Quality of Care in Tamil Nadu Health
Secondary Care Systems November, May,
10.
Hospitals in Districts of Project 2006 2007
Tamil Nadu jointly with (TNHSP)
Ma Foi, Chennai

Universal Birth
Registration:
September,
11. Implementation of Plan India, New September,
Universal Birth Delhi 2006
2008
Registration in 8
Districts of Karnataka

May,
12. External Evaluation of INCLEN Trust and February,
India CLEN IndiaCLEN 2006
2006

Public Private Partnership:

Evaluation Study of April,
13. Karuna Trust, February,
PHC’s taken over by
Bangalore 2005
Karuna Trust, 2005
Karnataka
 Karnataka Health
Social Assessment under Systems
14. February, November,
Health & Nutrition Development
2004 2004
Project Project
(KHSDP)

Hospital Consultancy

Sl. Name of the Assignments/ Funding Date of Date of

No. Projects Agency Beginning Completion

GAP Analysis for NABH P.D Hinduja

1. August,
Accreditation of P.D Sindhi Ongoing
2009
Hinduja Sindhi Hospital Hospital

GAP Analysis for NABH

Accreditation of R.L. April,
2. Sri Devraj Urs
Jalappa Teaching & Ongoing
University
Medical college Hospital, 2009
Kola

Manpower Planning in R.L. Dev Raj Urs April, June,

3. Jalappa Teaching University,
Hospital, Kolar Kolar 2009 2009

Evaluation Study of R.L. Dev Raj Urs December, April,

4. Jalappa Teaching University, Kolar 2008 2009
Hospital, Kolar

Manpower Planning in St. St. Johns

5. Johns Medical College National October, November,
Hospital, Bangalore Academy of 2007 2007
Health

St. Johns
March,
6. Assessment of St. Johns National December,
Hospital Academy of 2006
2006
Health

Financial Feasibility Study St. Johns

7. for Establishing a National November, January,
Children’s Hospital and Academy of 2005 2006
Research Centre at St. Health
 Establishing an Eye Hospital Bhoruka
8. November, January,
in Gulburga – Needs Charities,
2004 2005
Assessment Study Bangalore
 PROJECTS ON HEALTH MANAGEMENT (IN DETAIL)

A detailed enumeration of all the completed and ongoing

projects/assignments that the Institute has taken up in each year is presented
below in the order they have mentioned in the table at glance.

EVALUATION OF PHC – BHADRAK DISTRICT UNDER NRHM, GOVERNMENT

OF ORISSA
Funding Agency: NRHM, Government of Orissa
The specific objectives of this project were:
• Assess the impact of PPP on basic RCH and other health indicators
• Assess the quality of management functions and systems at the PHCs
introduced by NGO and single out best practices for scaling up
• Assess the relative quality of services delivered and to assess the quality and
impact of capacity building efforts under the project
• Review the existing evidence, MIS, quality of documentation etc. and to
suggest improvements to improve the quality of evidence
• Assess the community governance mechanisms and level of community
involvement and approval of the model: could the model build ownership of the
community
• Assess the perceptions of various district, taluk and ZP/Panchayat level
stakeholders about the model
• Assess the scalability of specific components of the model and suggest
specific components which can be taken up for scaling up
• Conduct a Strengths Weaknesses Opportunities Threats (SWOT) analysis of
the model in terms of scalability and provide recommendations if required.
Data Analysis is in progress

DISTRICT HEALTH MANAGEMENT: SWASTHYA KARNATAKA

(GOVERNMENT OF KARNATAKA)
Funding Agency: Government of Karnataka
The Institute of Public Health (IPH) using the expertise of 24 experienced public
health professionals found that some of the main problems faced by district health &
hospital managers are lack of public health skills, lack of managerial skills,
centralised planning and management of the health services, inadequate financing of
the health services, and lack of effective leadership and governance. According to
these experts, enabling district health teams to manage the health system at district
level and below through appropriate training and mentoring will improve their overall
performance resulting in an improved health services delivery.
As a preliminary exercise, IPH carried out a training needs assessment of district
health managers to understand their needs. The findings of the study revealed that
the existing training programmes for the district health team are not comprehensive
and do not address any of the management / public health & hospital management
aspects. Though each state has set up training institutes, the training outcomes have
not met the objectives of ensuring better health delivery at the grass roots level.
Many of these institutes are managed by clinicians and even the trainers are ill
equipped in public health skills.
With the above background, IHMR – Bangalore, The Institute of Public Health (IPH),
Karuna Trust (KT) & St. John’s Research Institute approached the Government of
Karnataka to pilot a capacity building programme in five districts of the state. The
government approved this proposal and through a government order we were given
permission to build the district health management capacity in the districts of
Karnataka with Tumkur as a pilot project.
A consortium of five organizations was formed named Swasthya Karnataka (SK).
The objective of the study is to: Build the management capacity of the district
health team so that this team is enabled to provide health care in the district in an
effective, efficient and equitable manner.

MID-TERM (ANNUAL) EVALUATION OF MNGO/FNGO PROGRAMME UNDER

RCH-II IN NAUPADA AND KORAPUT DISTRICTS
Funding Agency: NRHM, Orissa
Study was conducted to carry out the midterm/Annual evaluation as per NGO
guidelines of Government of India to determine the effectiveness, outcome and
impact vis-à-vis achievements in comparison to the baseline survey. It will also help
in finding out the weakness and strengths of these projects, factors (both positive and
negative) which affected the implementation of these projects. The specific objectives
of the study were:
• Assess the impact of the RCH-NGO project based on the input and process
indicators supplemented by outcome indicators available from the Baseline
survey, performance reports.
• Identify important programme and institutional strengths and weaknesses of
MNGOs/ FNGOs to facilitate better designing of RCH-NGO projects in future.
• Identify innovations carried out by MNGO/FNGOs to increase access and
RCH services for un-reached and un-served population
• Assess and recommend for further funding support for continuation of
MNGO/FNGO programme by the agency.

Major findings of evaluation

• MNGO- FNGO framework demonstrated a useful approach for prioritizing
interventions in a difficult area.
• The MCH project improvements helped many rural women and their children
 • Standard process indicators for delivering RCH services must be integrated
into routine health information systems and train project staff in the collection,
calculation
• Programmes that link communities with functioning referral systems promote
sustainability and utilization of RCH services.
• Recognize and work with traditional birth attendants (TBAs)
Institutional weaknesses observed in the implementation of RCH – II
• Number of institutional deliveries increased but not in proportion to the work
load with respect to human resource and infrastructure.
• Community monitoring and empowerment as per discussions is not visible
• Proper system of Management Information System (MIS) at the lower strata
of government health services does not exist
• Lack of surgeons to perform Non Scalpel Vasectomy (NSV) and also acute
shortage of gynecologists throughout the district
• ASHAs could be made self-sustainable by social marketing of sanitary
napkins and condoms etc.
• Provision of cycles and mobile phones is necessary for effective service
delivery by ASHAs.
• System of communicating between MNGO and FNGOs is not strong enough.
• Staffs turn over cause’s problem both at the MNGO’s and FNGO’s level.
Gaps in RCH project as identified by the evaluating agency:
• Baseline data was very poor from health facilities, limiting the capacity to
compare findings from baseline to the end of the projects and the overall
strength of the data.
• Magnitude of the deficiency in material resources and systems needs to be
addressed.
• Training was provided to varying degrees which required extensive time for
taking up the follow up visits and inputs that were beyond the scope of the
project.
• Budget could may be sanctioned according to geographical area coverage
and inaccessible pockets
• Honorarium of staff may be increased. Allotment of a regular accountant cum
office assistant
Innovations:
• Ice Lined Refrigerators (ILR) points have been established with the
coordination of the CDMO and district collector
• Blood transfusion services are being provided for anemic pregnant ladies.
• Social marketing of sanitary napkins and condoms are being advocated. The
MNGO used its expertise of business promotion to market socially relevant
products for the community.
• Provision of cycles and salawar kameez as uniform for ASHA activist
• Birth preparedness: A savings box was given that brought out an attitudinal
change.
• Sukha Prasav Purana is a guide providing information about safe delivery.
 • MNGO aired two radio programs through the all India radio, Bhawanipatna.
Recommendations for funding support to MNGO-FNGO program
• The over all assessment of the MNGO-FNGO performance in terms of
programme delivery and financial management indicates that the
performance of AYAUSKAM FNGO was found most satisfactory, where as,
YAR & M S FNGOs and SRUSTI MNGO needs further improvements from
Naupada district. Based on the overall satisfactory assessment, the
evaluating team recommended that funding support may be continued with
MNGO SRUSTI, Two FNGOs- namely, AYAUSKAM and BASK. Further,
funding support may be reassessed for FNGOs – YAR and Mahila Samithi.
• In Koraput district, performance of WORD FNGO was found most
satisfactory, where as, FNGOs; Ankuran and GITA, MNGO-SOVA need
further improvements. Based on the overall satisfactory assessment, the
evaluating team recommends that funding support may be continued with
MNGO SOVA, FNGOs – WORD and IDS. Further, recommended that future
funding support may be reassessed for FNGO – GITA and Ankuran.

PERFORMANCE EVALUATION OF A PUBLIC PRIVATE PARTNERSHIP (PPP)

MODEL FOR PRIMARY HEALTH CARE IN KARNATAKA
Funding Agency: Population Foundation of India, New Delhi.
Institute of Health Management Research (IHMR), Bangalore conducted an
assessment of Government PHC, which is being managed by Karuna Trust. The
objective was to assess the effectiveness of health care services provided at the
PHC. In furtherance to the assessment conducted by IHMR, PFI proposes to get
IHMR to assess 10 more PHCs and also evaluate the performance of the entire
public private partnership model. The objectives of the project were:
• To assess the impact of the public private partnership on basic RCH
indicators
• To assess the quality of management functions and systems at the PHCs
introduced by Karuna Trust and single out best practices for scaling up
• To assess the relative quality of services delivered and to assess the quality
and impact of capacity building efforts under the project
• To review the existing evidence, MIS, quality of documentation etc. and to
suggest improvements to improve the quality of evidence
• To assess the financing and staffing mechanisms with cost estimations for
various services delivered by the PHCs
• To assess the community governance mechanisms and level of community
involvement and approval of the model: could the model build ownership of
the community
• To assess the scalability of specific components of the model and suggest
specific components which can be taken up for scaling up
• To conduct a Strengths Weaknesses Opportunities Threats (SWOT) analysis
of the model in terms of scalability and provide recommendations if required.
Recommendations were given to Karuna trust (KT)

• Active advocacy campaign needs to be conducted for all the health staff
in the district, taluk and PRI level wherein the concept of PPP needs to be
contextualized and explained
• Karuna Trust needs to monitor whether all staff have received their salary
every month on time.
• Positive attitude from staff towards their work but mechanisms to be in
place for increased capacity building measures
• Effort to ensure all sub-centers has a building in place. It would help the
ANM (who is residing at the sub-center village) in conducting her activities
effectively.
• Feedback mechanism at the PHCs in order to welcome suggestions and
grievances from the community therefore, service delivery can be enhanced.
Patient satisfaction survey could be conducted on weekly basis to gain an
insight on improvement areas.
• Sensitize the community regarding the concept of PPP (the basics) and
also the basic health package offered by a PHC. There is need for active
mobilization through regular meetings with community members including
SHG groups.
• Effort needs to be made to ensure that there are MBBS doctors in all the
PHCs. This would facilitate certain service provisions that are lacking such as
sterilizations and post mortems.
• Efforts of IEC to be strengthened. Maybe the Health Education Officer or
Health Inspector could be the nodal person to carry out IEC activities actively
for the community, both at the PHC and the community level. Local media
could also be utilized to highlight the successes of the PHC.

Recommendations - to State Government

• Fund release mechanisms with government need to be strengthened to

ensure that funds are released on time.
• Funds to be released by Government of Karnataka (GoK) separately for
training, capacity building, supervision and monitoring
• Infrastructure issues to be addressed by GoK on priority
• GoK can send contract doctors on deputation to KT, Compulsory rural
postings from medical colleges as seen with St. Johns medical college prior
to allotting PG seats.
• Corpus fund to be created to manage the disbursement of salaries etc on
time.
• Include all KT managed PHCs in ALL GoK / GoI Training programmes
and share all resource materials released by GoK / GoI
Recommendations for scaling-up

• The Trust is managing the PHCs within the funds provided by the
Government and is also implementing additional interventions. This concept
could be definitely up- scaled particularly the integrated mental health care,
Ayurvedic demo garden, vision care and dental care.
• The concept of approaching health care from a management perspective
at the primary level is a strength that has been exhibited successfully by
 Karuna Trust. This needs to be taken up and considered for up-scaling. The
management aspects that could be considered for up-scaling include factors
such as – maintaining accurate HMIS, transparency and team work, capacity
building and constant monitoring and supervision.
• There is an obvious improvement in the basic RCH indicators in the PHCs
managed by Karuna Trust. Some of the facilitating factors are 24-hours
service provision and strong initiatives (immunization and follow-up visits) at
the community level through the sub-centers. This should be considered very
strongly by policy makers.

REDUCING VULNERABILITY CAUSED BY HIV/ AIDS ON CHILDREN IN

KARNATAKA
Funding Agency: CCF India
Karnataka is one of the three high HIV/AIDS prevalent states in the south zone of
India. In Karnataka, HIV/AIDS program is being implemented by CCF-India in
partnership with 14 NGOs covering 263 villages and 39 slums. In order to increase
the effectiveness of the program, the CCF-India intends to involve a resource agency
that will be responsible for providing technical support to partner NGOs in strategy
formulation, planning, and implementation of the project activities; monitoring and
evaluation. IHMR was entrusted as a nodal agency to provide technical and program
support to the partner organizations of CCF in their HIV/AIDS project in Karnataka.
The objectives were to:
• Provide technical support to partner NGOs in situational assessment,
formulating strategies and designing a plan for effective implementation of
project activities.
• Capacity building and handholding of NGOs in implementation.
• Develop an effective system for monitoring.
• Design and conduct a participatory evaluation of the project.
• Identify Information Education and Communication (IEC) materials to be
utilized during the intervention period.
Programme achievements
A planning workshop was organized to train NGO personnel for under taking
baseline survey. The workshop was successfully held between 18th and 20th July
2007. Later on IHMR provided technical inputs in consolidating the baseline
survey findings. The second workshop was held for two days on the Management
Information System (MIS) formats and communication modules for the capacity
building. Third workshop was organized on counseling Techniques for Trainers
(TOT) between 18th December and 19th December 2008. Modules were
developed and training sessions were conducted to participants. These modules
were on:
Module 1: Basic information on HIV/AIDS, and HIV testing and counseling
Module 2: Basic counseling techniques
Module 3: Prevention of parent-to-child transmission of HIV
Module 4: Counseling for specific target groups
 Module 5: Counseling for care and treatment
Module 6: Counseling for other issues
Module 7: Supplementary section - Advanced counseling skills

MOBILIZING CIVIL SOCIETY FOR UNIVERSALIZING BIRTH REGISTRATION IN

KARNATAKA STATE
Funding Agency: Plan International, New Delhi.
This study is a part of Plan’s internal evaluation of the intervention in Karnataka state.
Through this we hope to gain a deeper insight of the status of this project and try to
understand both positive and negative issues that would eventually emerge from
such a study. We hope that the comparative nature of this study will help in future
planning and also as a reference for similar interventions. The overall objective of this
study is to compare birth registration status of project taluks and non-project taluks in
the intervention districts in Karnataka. The specific objectives were:
• Create awareness about Urban Birth Registration (UBR) in the project areas.
• Increase 100% UBR by the end of the project in the project areas
• Increase birth registration status in all levels in the project areas.
• Create awareness and educate the target community on UBR.
• Evolve a sustainable system of ensuring birth registration among the
communities.
• Liaison with the concerned taluk and district level authorities to achieve the
objectives.
• Disseminate the information through publication and distribution of
information and educational materials.
• Make available accurate information on birth, which would, available from the
most appropriate developmental plan.
Findings of the study
• Each district requires specific and focused programming, as the needs for
each district are different
• Dialects within each district need to be reflected in the radio and other media
interventions as this ensures uniform community participation
• TV penetration has increased in rural areas, and video component needs to
be strengthened.
• Narrowcast has had good impact on the community as it enables
participation, listener ship and feedback collection. Further, it is suitable and
convenient for community members and community resource persons.
• Adalats is an effective medium for both government and communities, but,
without sustaining the process, this programme will not yield results.
• School radio programs are good mechanisms to create awareness in the
child and to initiate trickle down effect on the community. It also makes the
child aware of his or her rights and encourages them to speak about their
rights on radio.
• Celebrity spots have a huge impact (audio spots) and there is immediate
association and familiarity with the voice/face of the celebrity, increasing
probability for change on the field.
 • Broadcasting is an uncontrolled process but needs to be continued to reach a
wide audience and across a wider region, and to reach people beyond our
network areas.
• Possibilities of setting up CRS as effective tools of creating awareness
• Communities should get actively involved in content generation by producing
radio programs, vis-à-vis training programmes, field visits
• Continue with present activities with focus on individual districts

INCREASE IN FEMALE BIRTH REGISTRATION IN GULBARGA DISTRICT – AN

EXPLORATION OF THE REASONS AND IMPACT OF THIS TREND
Funding Agency: PLAN International, New Delhi.
The Universal Birth Registration campaign has been underway in Karnataka in 7
districts since 2005. 7 NGOs in each of the district have been implementing
awareness and advocacy activities related to birth registration. Institute of Health
Management Research (IHMR) is the nodal agency for Plan’s UBR intervention in
Karnataka. and it has been found that in the district of Gulbarga there have been
more of female births being registered as compared to males. Hence it was felt that it
would lead to significant findings if the reason and impacts for this trend were to be
explored in the district. The specific objectives of the study were:
• Assess the awareness of health functionaries and parents regarding birth
registration.
• Explore the reasons behind increase in registration among female babies
• Analyze the ratio of registrations among male and female babies in Gulbarga
district.
• Analyze whether there has been any significant impact on the sex ratio in the
district
Major findings of the study
Awareness level among Government functionaries and parents
By and large, the general awareness level of government functionaries was
found higher than that of parents with related to birth registration process
especially with regard to the parameters such as possessing birth certificates
with free of charge and its details of formal procedures to be followed for the
birth registration after and before an year of child’s birth. It was only with
regard to the benefits of the birth registration that both of their awareness
level found very high.
Majority of the government functionaries and parents have well perceived the
acute need of possession of birth certificates. It was found that there was no
sufficient clarity among the Government functionaries as to with whom and
exactly what formalities are to be fulfilled while filling up of the birth
registration farms, but over all they were found strictly maintaining separate
registers for the purpose of the documentation of birth records.
 Emerging trends, reasons and impact of more female birth registrations
Both functionaries and parents indicated the trend of more registration of girl
babies since the year 2005. Substantially parent’s attitudinal shift has been
established showing their positive reaction towards the birth of female babies.
The positive attitudinal shift as a consequence of increased social awareness
during a campaign organized against female feticide was found as the major
reason behind such a trend pattern. Secondly, availing financial benefits of
the Bhagyalakshmi scheme meant for girl babies was found as the other
major reason which prompted parents went ahead with registration of Girl
babies. The analysis of the secondary data proved that there was significant
improvement on the sex ratio at birth of the district from 879 in the year 2004
to 1188 in 2006. This probably indicates that the rate of female feticide
reduced considerably between 2005 and 2006. However there was no
significant impact on the sex ratio of the district from 2004 to 2006 which
remained stable. (964, 966 and 966 respectively)
Problems encountered during Birth Registration.
The major hurdles for the achievement of 100% success in Universal Birth
registration programme were found among both Government functionaries
and Parents. If lack of parent’s interest was identified as the one of the crucial
problem by government functionaries, lack of cooperation from some of the
government functionaries such as absence of VA’s was reported from the
parents as an obstacle for the smooth functioning of Universal Birth
Registration programme. However it is worth considering the problems being
faced by VA’s such as not having proper infrastructure facilities such as
office, board and a fixed time table etc. Town municipal personnel were also
of the view that VA’s should be ensured with a comfortable office
infrastructure. In this regard CDPO suggested that VA’s have to fix the day for
taking information, registration of new births just as ANMs/ AWW’s who
organizes the immunization programme on a pre scheduled day. The
difficulties were reported to have been faced by the parents while registration
also with relation to the name of the child. Wrong information while registering
and the difference between the actual date of birth and the date on which
birth registration certificates are made and finally possessing them itself was
posed as a major challenge to the Universal Birth Registration programme.

BASELINE EVALUATION OF FOUR PHCS IN JEWARGI TALUK, GULBARGA

DISTRICT
Funding Agency: Dharam Singh Foundation, Jewargi, Gulbarga
Dharam Singh Foundation is in the process of taking over the management of two
PHCs in Jewargi taluk in Gulbarga district. In this context the Foundation requested
Institute of Health Management Research (IHMR), Bangalore to conduct a baseline
evaluation of the two PHCs and 2 more adjoining ones to gain an insight into the
current status of the PHCs. The specific objectives of this project were:
 • Gain an insight into the current status of the PHC in terms of vacancies,
performance and management.
• Capture perceptions of key stakeholders regarding the performance of the
PHCs.
• Gauge readiness of the key stakeholders regarding privatization of the PHCs.
• Gather secondary data of all PHCs in the taluk and analyze the same.
Major finding of the study
• There is a shortage of female staff at all the 4 PHCs
• There is no 24 hours services at all the 4 PHCs
• There is a need for streamlining the overall management of the PHCs (HMIS,
pharmacy, lab, RCH services, monitoring and supervision and others)
• Except for Birial PHC there is requirement of infrastructure development at all
the other PHCs.
• Referral services require to be streamlined on an immediate basis in order to
facilitate action during emergencies (transportation).
• There is a need to look into the streamlining of sub-centers in terms of staff
allotment and infrastructure development.
• Community involvement needs to be mobilized in a more effective manner
through frequent contacts and interactions with opinion leaders and key
persons.
• A majority of the respondents were not aware about the exact concept of a
public private partnership.
• There is a feeling among the community that it is a privatization venture.
• There is a feeling among the community that they will be charged heavily if a
private agency were to take over the management of the PHC.
• A majority of the respondents approved the idea of a private agency
managing the PHC.

HEALTHY URBANIZATION LEARNING CIRCLE, BANGALORE

Funding Agency: WHO (SEARO) and WHO Kobe Centre (WKC- Japan)
This project was done in collaboration with Brihan Bangalore Mahanagar Palike
(BBMP) wherein six members formed a Healthy Urban Lifestyle Circle (HULC) and
took up a predetermined issue of Solid Waste Management, one of the conceived
social determinants of health. Under this project we adopted two slums in the
Vasanth Nagar area and conducted several activities related to solid waste
management in partnership with the health center located there. IHMR was called in
as a technical expert to provide inputs while formulating strategies and research
questions for the project.
Recommendations made to the BBMP were:
• Strengthening the ongoing waste collection practices in the community
• Incorporation of solid waste management as a subject in school children’s
regular curriculum.
 • Training of teachers regarding SWM.
• Development of IEC materials regarding the subject to be displayed in
schools (posters, charts, etc.) and to be used while teaching (flip charts, flash
cards, etc.)
• Construction of toilet in need based areas which comes under the purview of
BBMP
Recommendations made for the community:
• Increased participation in planning and decision-making.
• Formation of litter patrols that would take the initiative of solid waste
management in the community.
• Raising awareness among children and other members on a continuous basis
to reinforce appropriate solid waste management practices.

BASELINE EVALUATION OF QUALITY OF CARE IN SECONDARY CARE

HOSPITALS FOR TAMIL NADU HEALTH SYSTEMS PROJECT
Funding Agency: Tamil Nadu Health Systems Project (TNHSP)
While the health system in Tamil Nadu has been fairly effective in providing basic
health needs to its people, there are considerable challenges in terms of the
stagnating infant and maternal mortality rates, growing burden of non-communicable
diseases, the sub-standard quality of care in both public and private healthcare
sectors; and equity and access issues to healthcare. Public expenditure on health
services in Tamil Nadu is less than US$3 per capita per year and has fallen from 7.5
percent of the state budget in the mid-1980’s to 5.8 percent in 2001. Almost 75
percent of this budget is allocated to salaries, leaving very little for investment in
equipment, infrastructure and materials required for the provision of care of even
minimum quality.
System’s framework was adopted for conducting this study. The study brought out
the gaps and shortcomings in service provision and development of quality care
indicators in secondary level hospitals in Tamil Nadu. Data collection tools adopted
were facility survey inventories, service provider’s satisfaction and patient satisfaction
questionnaires, which were used to gather data from 270 hospitals across the state.
The primary aim of the study was to derive quality care indicators for 270 Secondary
Care Hospitals in Tamil Nadu, besides deriving gaps & shortfalls in providing
comprehensive services in the hospital and developing a Grading System & grade all
the secondary care hospitals

IMPLEMENTATION OF UNIVERSAL BIRTH REGISTRATION IN EIGHT

DISTRICTS OF KARNATAKA
Funding Agency: Plan International – India Chapter, New Delhi
Birth registration is the process by which a child's birth is recorded in the civil register
by the applicable government authority. It provides the first legal recognition of the
child and is generally required for the child to obtain a birth certificate. Each year
about 42% of births go unregistered, which is about 10 million births. IHMR
envisages the goal to increase birth registration level to cent percent by 2008 in their
project implementation areas through Universalizing Birth Registration. This project is
an effort towards achieving the goal. The major objectives of the study were:
 To create awareness about UBR to the whole state on compulsory birth
registration by 2008
 To conduct specific programs (network, evolve strategy and systematically
plan interventions and monitor progress in target areas in order to increase
awareness in communities about UBR)in the under performing districts of the
state and thereby increase and achieve 100% birth registrations by 2008
 To evolve a sustainable system of ensuring birth registration in communities
 To liaise with all concerned Government officials/functionaries at State and
District level for achieving the objectives
 To develop and use all possible appropriate media for creating awareness
about UBR.
Role of IHMR
 Training and orientation of NGO’s staff for its capacity building in terms of the
financial and project management skills
 Creating local network of UBR groups through its partner NGOs in field level
and linking it to other networks to scale up its reach.
 Advocacy at Central and State levels through local network of UBR group
 Monitoring at all levels i.e. State & District through a monitoring format.
 Doing documentation and database and skill up gradation of NGOs project
staff to carry out this activity at their level.
 Collecting Reports from partner NGOs, compiling them and disseminating
the results.

EXTERNAL EVALUATION OF CLEN

Funding Agency: INCLEN Trust and IndiaCLEN
An external evaluation of IndiaCLEN, one of the 7 regional networks of INCLEN, was
carried out in March 2006 to improve its effectiveness and efficiency in terms of
organizational structure and operations. The specific objectives were:
• To evaluate the organizational structure and functioning of IndiaCLEN
including financial management practices with a view to suggest changes if
need to make the organization more efficient and enable it to attract more
funds from diverse funding sources achieve its goals.
• To evaluate the performance of IndiaCLEN research programs and other
research activities in relation with its vision/ mission/mandate and examine
how this has contributed to
• Knowledge generation and closing of the “knowledge-do” gap
• Policy formulations and implementations
• To evaluate how successful IndiaCLEN has been in adapting itself to respond
to the problems of:
• Changing health contexts
 • Building bridges between clinical and public health activities
and academic and health services environment at institutional and
national levels.
• Proactive interactions with policy makers and program
managers at various national and regional public health programs
• Fostering partnerships
• To evaluate the capacity building strategies and activities of IndiaCLEN in
terms of research capacity development and teaching training of research
methodology at local and national level in order to support and sustain
IndiaCLEN research program on long term basis.
• To evaluate the financial management practices of IndiaCLEN with a view to
suggest changes if needed to make the organizations more efficient and
enable it to attract more funds for diverse funding sources to achieve its goal.

EVALUATION STUDY OF PHC SUGGANAHALLI, KARNATAKA

Funding Agency: Karuna Trust, Bangalore
In India, the public health sector mainly provides primary health care through a vast
network of Primary Health Centers and Sub-Centers. There are 1676 Primary Health
Centers (PHCs) in Karnataka. The general feeling is that a large number of PHCs are
not functioning effectively and efficiently. As a result Karnataka took a lead and under
the concept of Public-Private Partnership (PPP) handed over the management of few
PHCs to NGOs. The government provides 75% of the running cost of the PHC and
the rest 25% is contributed by the NGO. Karuna Trust is a NGO managing 24 PHCs
in Karnataka and PHC Suganahalli is one among them. The objective of the study
was to assess the effectiveness of health care services provided at PHC, Suganahalli

SOCIAL ASSESSMENT UNDER HEALTH AND NUTRITION PROJECT,

KARNATAKA HEALTH SYSTEMS DEVELOPMENT PROJECT (KHSDP)
Funding Agency: Karnataka Health Systems Development Project (KHSDP)
A social assessment was undertaken to improve the health outcomes of the
population with special focus on the poor, the tribal, SC/ ST and adolescents. The
State Government designed a project with the support of and financial grant from the
World Bank to strengthen the primary health care and public health services. The
project needed to ensure that it addressed the issue of social inclusion-especially of
the poor, tribal and adolescents. The proposed social assessment contributed to the
project preparation and design. The main objectives of the project were:

• To undertake literature review of the studies and surveys assessing utilization

of health services (formal and informal sectors) and health seeking behaviors
of the tribal populations
• To assess the perceptions of tribal populations and poor districts toward
health services (including traditional systems) in public and private sectors
 • To develop maps showing geographic distribution and numbers of various
tribal groups
• To identify and assess social, cultural, economic, transport and other factors
that constrain tribal populations and the poor in accessing health services in
both public and private sectors with special emphasis on women, children and
adolescents.
• To assess the availability and quality of modern health services available to
the tribal population and in poor districts based on existing documents
• To assess the interventions implemented, to date, by NGOs to improve health
outcomes for these populations, their impact and lessons learned, and the
attitudes of tribal and the poor toward these interventions
• To examine the existing forms of participation in tribal and poor areas and
also to assess their limitations as well as possibilities, to be incorporated in
the project.
• To conduct workshops with tribal and poor communities to develop an Action
Plan, specific implementation and monitoring arrangements, capacity building
to ensure participation, and responsibility and expectations of all involved
parties.

Based on the findings of the study a “Vulnerable Community Health Development

Plan (VCHDP)” was prepared.
 PROJECTS ON HOSPITAL CONSULTANCY (IN DETAIL)
The Institute has provided wide range of consultancy services for existing and
upcoming hospitals. Some of the consultancies that Institute has provided are
mentioned below:

GAP ANALYSIS FOR NABH ACCREDITATION OF P.D. HINDUJA SINDHI

HOSPITAL
Funding Agency: P.D. Hinduja Sindhi Hospital
IHMR was given the task to help Sindhi Hospital applying for NABH Accreditation.
IHMR is carrying out the task as given below:
• Phase wise approach to Project, with identified milestones.
• Vast experience in Healthcare Sector. Leading Consultant in the field having
assisted many Hospitals on various quality improvement exercises like the
ISO 9001, NABL, NABH etc.
• Intensive Handheld Consulting Methodology.
• Process wise approach to System Study.
• Multi skilled consulting team with exposure to multiple quality platforms.
• Close interaction with the Process Owners.
• Project Objective: A Benchmarked SYSTEM.
• Project Goal: Timely and successful Certification.
• Periodic Project Reviews.
• Transparent and ethical practices.
• Complete transfer of knowledge to Client by end of assignment.
• Phased payments based on deliverables.
Deliverables from IHMR
• Report on Gap Analysis
• Based on the Gap Analysis prepare a plan of action with achievable
milestones, preferably in phased manner
• Review the operational constraints and provide recommendations and expert
opinion for action in the hospital during the project
• Capacity Building Needs Assessment report (generated through Gap
Analysis), corresponding capacity building plans, expected outcomes would
be prepared.
• Modules for identified training and capacity building needs under the following
broad categories of management and governance will be prepared.
• Training of the staff as per the need assessment and the mutual agreement
between the IHMR and coordination committee of hospital.
 • Well defined standard operating procedures and Monitoring plan

GAP ANALYSIS FOR NABH ACCREDITATION AT R. L. JALAPPA TEACHING &

MEDICAL COLLEGE HOSPITAL, KOLAR
Funding Agency: Sri Devraj Urs University
The final report on the evaluation study was submitted along with the study on the
Human Resource Management of the hospital. The Management is seriously
considering to proceed for NABH for which the GAP Analysis is required. The
detailed gap analysis study is in progress as per NABH standards and checklist.
IHMR was given the task to help Sindhi Hospital applying for NABH Accreditation.
IHMR is carrying out the task as given below:
• Phase wise approach to Project, with identified milestones.
• Vast experience in Healthcare Sector. Leading Consultant in the field having
assisted many Hospitals on various quality improvement exercises like the
ISO 9001, NABL, NABH etc.
• Intensive Handheld Consulting Methodology.
• Process wise approach to System Study.
• Multi skilled consulting team with exposure to multiple quality platforms.
• Close interaction with the Process Owners.
• Project Objective: A Benchmarked SYSTEM.
• Project Goal: Timely and successful Certification.
• Periodic Project Reviews.
• Transparent and ethical practices.
• Complete transfer of knowledge to Client by end of assignment.
• Phased payments based on deliverables.
Deliverables from IHMR
• Report on Gap Analysis
• Based on the Gap Analysis prepare a plan of action with achievable
milestones, preferably in phased manner
• Review the operational constraints and provide recommendations and expert
opinion for action in the hospital during the project
• Capacity Building Needs Assessment report (generated through Gap
Analysis), corresponding capacity building plans, expected outcomes would
be prepared.
• Modules for identified training and capacity building needs under the following
broad categories of management and governance will be prepared.
 • Training of the staff as per the need assessment and the mutual agreement
between the IHMR and coordination committee of hospital.
• Well defined standard operating procedures and Monitoring plan

EVALUATION STUDY OF R.L. JALAPPA TEACHING HOSPITAL, KOLAR

Funding Agency: Sri Devraj Urs University
Sri Devaraj Urs Medical College and Hospital was affiliated to Rajiv Gandhi
University of Health Sciences. It is approved by the Government of Karnataka and is
presently a part of the deemed university. Within a short time the college has made
rapid progress academically and has achieved a proud place among the Medical
Colleges in the Country. Postgraduate courses in clinical subjects were started in
1997. It is a teaching hospital. The hospital is situated on the national highway NH4.
This hospital aims at better care and quality facility to its population. Therefore needs
to upgrade the lacunas currently present in their system of faculty, infrastructure and
work force. The broad objectives of this project were:
• Study the effectiveness and efficiency of the various hospital departments in
context with the existing systems and processes and develop protocols for 7
major departments viz.
 Out Patient Department (OPD)
 Operation Theatres (OTs)
 Intensive Care Unit (ICU)
 Pharmacy
 HRD and organization structure
 Medical Records Department
 HMIS
• Study the available documents on systems and process as per ISO and
NAAC.
• Suggest concrete and practical recommendations to improve the performance
of the hospital operations with special emphasis on streamlining of systems
and processes.
The final report has been completed with some of the trainings to be given to the staff
on biomedical waste management are carried out. The major recommendations were:
• To institute a proper Bio Medical Waste (BMW) Management system in place,
• Outsource the BMW to an agency in Bangalore as per the Biomedical waste
management act
• Training compulsory for all cadre of staff in Biomedical waste
• Implementation of HMIS & to be made online in the next 3 months
• Renovation of the lab as per NABL standards
• Improve the processes in the Emergency Department & to put on hold the
construction of the new Emergency wing
• Improve the process in the ICU & a look at the mortality rates in ICU and
Emergency Dept.
 • Medical audit to be made compulsory monthly
• Mortality meetings to be more effective
• Effective utilization of OT
• Introduction of Super specialty out patient
• Immediate appointment of the super specialty consultants on full time basis –
a Neurosurgeon, Endocrine surgeon, Neurologist et.,
• To plan for HR department immediately and institute all HR policies
• To encourage research among all clinical staff with incentive pay scheme

MANPOWER PLANNING IN ST. JOHNS MEDICAL COLLEGE HOSPITAL,

BANGALORE
Funding Agency: St. John’s National Academy of Health Sciences (SJNAHS),
Bangalore
Manpower is one of the most important resources utilized in an organization to
achieve its objectives. In most of the hospitals the manpower consumes about 30 –
40% of its budget. Therefore, it is of paramount importance that the manpower is
utilized optimally. St. John’s Hospital and Institute of Health Management Research
had previously collaborated in an evaluation study of the hospital. The present study
was conducted in furtherance from the previous one and it focused on manpower
planning in the hospital.
Apart from manpower planning it also focused on the issue of workers who were on
contract basis in the hospital. The study looked into problems faced by the said
workers and their supervisors in their day-to-day routines. There was also an attempt
to rate the workers on a five-point scale by their immediate supervisors. Although
there might be some amount of bias, if one were to perceive the workers in terms of
the number of years they have been working in the hospital it would be fair enough to
merge the years of experience along with the supervisor rating and then arrive at a
decision. The major objectives of the project were:
 To assess the workload in laundry, maintenance, CSSD and housekeeping
departments.
 To assess the utilization of staff in the above mentioned departments
 To determine the number of staff required in each department
The common problem prevailing in all the above-mentioned departments with respect
to manpower was the high rate absenteeism, one reason for which was the high
leave entitlement of permanent staff. Apart from this as is apparent from the above
each department has a different style of working and different responsibilities hence
some problems were exclusive to respective departments. On an overall level it could
be assumed that those contract workers, who have proven positive track record,
could be safely regularized by the hospital.
ASSESSMENT OF ST. JOHNS MEDICAL COLLEGE HOSPITAL,
BANGALORE
Funding Agency: St. John’s National Academy of Health Sciences (SJNAHS),
Bangalore
The concepts of “Continuous Quality Improvement” are based on the premise that
there is always scope for improvement in an organization. Therefore, it is important to
periodically review the performance of the organization. The aim is not to find fault
but to improve the performance of the organization and quality of services. St John’s
Medical College Hospital is one the most reputed healthcare organizations in India.
The management decided to get the evaluation of St John’s hospital done through an
external agency and the task was assigned to the IHMR, Bangalore. The Institute
carried out a comprehensive assessment to determine the patient and staff
satisfaction, quality and cost-effectiveness of different services and to what extent the
mission of the hospital has been achieved. The study sample included Governing
Board members, administrators, doctors, nurses, para-medical staffs, technicians,
aides and helpers. The data were collected through in-depth interviews, focus group
discussions, observations, review of records etc. Besides these, the Delphi
Technique was used for validation of conclusions and recommendations.

FINANCIAL FEASIBILITY STUDY FOR ESTABLISHING A CHILDREN’S

HOSPITAL AND RESEARCH CENTER FOR ST. JOHNS NATIONAL ACADEMY
OF HEALTH SCIENCES
Funding Agency: St. Johns National Academy of Health Sciences (SJNAHS),
Bangalore
In last few years, the city of Bangalore has made tremendous strides in areas of
science and technology. As a result the population of the city has increased
tremendously. Pediatric cases have accordingly increased. There are no specialized
children’s hospitals in the city that can take care of children, especially the
underprivileged. The existing Department of Pediatrics in St. Johns Hospital has
reached a saturation and is not able cope with the patient load. There is a critical
need for a state-of-the-art children’s hospital. Hence SJNAHS proposes to develop
“Children’s Hospital & Research Center (CHRC)” a children’s hospital within the
campus of St. Johns Hospital. CHRC will be a service oriented, not for profit secular
unit of SJNAHS. The objectives of the study were:
 To identify and assess the revenue generating & cost incurring departments
and areas
 To assess the capital expenditure
 To assess the break even period
 To propose strategies for increased revenue generation & reduced cost
containment
ESTABLISHING AN EYE HOSPITAL IN GULBURGA – NEEDS ASSESSMENT
STUDY
Funding Agency: Bhoruka Charities, Bangalore
Findings from previous studies reveal that the northern part of Karnataka has poor
health status compared to the rest of the state. Blindness is one of the major health
problems and blindness prevention is one of the most cost-effective public health
interventions available. Considering the importance of the blindness control, a need
assessment study was conducted from November 7th –24th 2004 in the district of
Gulburga with an aim to establishing an eye hospital. The objectives of the study
were to determine the magnitude of blindness in the district, to identify existing
service providers in government and private sector, to explore the paying capacity of
the community towards eye services and to assess the need for establishing an eye
hospital.
 CURRICULUM VITAE
OF
CONSULTANTS AND RESEARCH TEAM
Dr. KISHORE MURTHY
Consultant - Hospital Management

Dr. Kishore Murthy is a distinguished hospital and health management consultant

and currently Director of IHMR, Bangalore. He has over a three decade experience in
hospital management and administration. Before taking up the responsibility of
Director at the Institute, he was holding the top positions at various corporate and
not-profit hospitals of repute. He has played an instrumental role in setting up number
of hospitals across the country. He was involved right from the planning to their
commissioning stage. Besides having expertise in hospital management and
administration, he is also well recognized quality expert. He is the lead assessor for
National Accreditation Board for Hospitals. He has taught in various institute of
hospital management and guided number of students. Besides this, he has been an
expert consultant for number of research projects and studies.

EXPERTISE IN QUALITY MANAGEMENT SYSTEMS

Dr. Kishore Murthy is qualified Lead Assessor to the National Accreditation Board for
Hospitals under Quality Council of India. He has carried out a number of training
programmes on Need for Quality Management Systems in Hospitals both in the
private and Public Health care system. He has conducted a number of Internal Audit
of NABH as a freelance consultant both in the private and public sector. He was
earlier associated in implementation of ISO Systems in various hospitals in the
country. Presently, he is carrying out the NABH accreditation system for several
hospitals such R.L. Jalappa Hospital, Kolar, P.D Hinduja Sindhi Hospital, Bangalore,
K.R. Hospital, Bangalore, Rangadore Memorial Hospital, Bangalore, Tumkur District
Hospitals, Taluk Hospitals – Tumkur etc., The gap analysis of all these hospitals
have been completed and the accreditation training programme is being
implemented.

EDUCATION
Dr. Kishore Murthy is a medical graduate from St. Johns Medical College with post
graduate qualification in Hospital/Health Management from the Birla Institute of
Technology and Science in association with Tulane University, USA and Indian
Institute of Management, Bangalore.

EXPERIENCE
With over 28 years of rich experience, Dr. Kishore Murthy has handled various
responsibilities in different domains of Hospital and Health Management.

Hospital Administration
• Chief Operating Officer of Healthcare Global Enterprises Ltd. that owns and
manages 9 oncology centres in India. He was responsible for all operational
aspects of these centres and was instrumental in getting NABH and JCI
accreditation to these centres
• Chief Executive Officer of HOSMAT hospital, a 250 bedded orthopaedic and
neurosciences multi-speciality tertiary care hospital. It is private corporate
hospital with average bed occupancy of 85% regularly, staff strength of over
400 people. He played a pivotal role in setting up systems, policies and
protocols in various departments of the hospital; new nursing college and
school; DNB courses; and telemedicine besides working on up gradation of
departments, planning of new specialty departments, ISO implementation,
computerization and increasing financial turnover.
• Chief Executive Officer of Bhagwan Mahaveer Jain Hospital, a 250 bedded
multi-speciality tertiary care hospital. It is a non profit trust hospital with
average bed occupancy of 85% regularly, staff strength of over 400. He was
instrumental in setting up systems, policies and protocols in most of the
departments, planning of new specialty departments such as maternal foetal
medicine, orthotics, etc., setting up systems management, quality assurance
and various control profit centres besides managing the administration that
included human resources, material and financial management to deliver
quality services.

Project management
He has ample amount of experience in project management that spread across
from setting up health care institutions to handling research project and studies.
• Provided his expertise in terms of detailed department/specialty planning,
manpower planning, layout /functional planning besides co-ordinating with
various consultants and architects to the following institutions:
The Bangalore Hospital
Puttaparthy Super Speciality Hospital
HOSMAT
JINDAL Hospital
• Was national Senior Consultant (Hospitals & Healthcare) in A.F.Ferguson and
Company, a leading management consultancy firm
• Undertook various feasibility studies and system analysis studies for a wide
variety of clients that include private, government, developmental and
international funding organisations. Some of the leading projects in this area
include:
o Feasibility Studies
 World Bank aided Rs.550 cr. Health System Development
Project for the Government of Karnataka. Not only involved in
examining the feasibility of various project proposals but also
in layout and departmental/functional planning, equipment
planning and procurement, implementation of MIS, quality
assurance programmes, training programmes for doctors and
nurses, development of clinical protocols, referral systems,
implementation, project monitoring and research activities
  Feasibility study of the Reproductive and Child Health (RCH)
project for Government of Karnataka
 Feasibility study of a 350 bedded OPEC funded super
specialty hospital at a Raichur for Government of Karnataka
 Feasibility study for universal immunization programme

o System Analysis
 Profit centre review and systems design
 Systems design & implementation (Financial, Materials,
Human Resources, etc.)
 Systems review for identifying cost saving areas
 Quality assurance programmes, Medical and equipment audits

o Other healthcare and hospital studies

 Research studies on user charges and potential for pricing
 Time management study of personnel for assessing efficiency
and productivity
 Job satisfaction profile of employees & HRD Practices in a
Corporate Hospital
 Study of layout and space norms in Government hospitals and
impact on efficiency and patient satisfaction.
 Quality of care in hospitals in Karnataka
 Treatment Practices among Physicians in Govt. healthcare
institutions for reproductive health
 Study on community initiatives in healthcare financing and
development of a health insurance model in 2 districts of
Karnataka sponsored by UNDP / Govt. of India
 Market Feasibility Report prepared for expansion of a Hospital
- Prince Aly Khan Hospital – Mumbai
 Review of Organisation Structure and Design of Job
Responsibilities - Karnataka Health Systems Development
Projects, Government of Karnataka
 Review of Role of Private Sector in Health Services (Access
and Quality) – KAHSDP
 Status review of the hospital sector industry in India and
business opportunities for this agency - International
Finance Corporation
 Market feasibility report on Web based (internet) Education in
Health Care specialties in coordination with leading Health
Care Institutions of India - Harvard Medical International
 Review of organization structure and design of job
responsibilities of the 200 bedded children hospital of the trust
- Kanchi Kamakoti Child Trust Hospital
 Detailed financial feasibility report for 200 bed multi-specialty
(super specialty) hospital set up in Delhi by Medical
Professionals - Devki Devi Super speciality Hospital, New
Delhi
 Facility needs assessment survey of all Government hospitals
in Raichur District of Karnataka - UNICEF - Govt of Karnataka
– RCH Health Department
 Study on community initiatives in healthcare financing in two
districts of Karnataka - UNDP – Govt. of Karnataka

(DR. KISHORE MURTHY)

DR. N. SURYANARAYANA RAO
Consultant - Biostatistics

Dr. Rao is an eminent faculty of biostatistics with over 50 years of experience in the
domain of health statistics and research. He has been consultant for many national
and international development agencies, including United Nation Organization,
sponsored research projects and studies. He possesses an extensive experience of
teaching and guiding many M.D, M.S and PhD students in their research work. He
has published number of research articles in various journal of repute and is visiting
faculty to many institutes. Currently, he is professor at IHMR Bangalore.

EDUCATION

• Bachelor of Science, National College Bangalore, (1951-1955)

• Master of Science (Statistics), Karnataka University, Dharwad, (1956-1958)
• Doctor of Philosophy (PhD) (Statistics -Preventive and Social Medicine),
Banaras Hindu University, Varanasi (1987)

EXPERIENCE
With over four decades of rich research experience, Dr. Rao has more than 30
research studies and projects in the filed of health and medical care to his credit.
Besides into research, he has taught at different institutes in various capacities.
Research Experience
• Household Health Utilization study for Karnataka Government
Health and Family Welfare Services under World Bank aided PHRD
studies, Govt. of Karnataka 2004.
• Information Systems Strategy Planning Study for Karnataka
Government Health and Family Welfare Services under World Bank
aided PHRD studies, Govt. of Karnataka 2004.
• Third Round study on Patient Satisfaction in re-commissioned
hospitals under World Bank aided Karnataka Health Systems
Development Project, Govt. of Karnataka 2004.
• Validation of Human Resource Management training to Medical
Officers conducted under World Bank aided Karnataka Health
Systems Development Project, Govt. of Karnataka 2003.
• WHO sponsored National Multi-Centric Rabies Survey conducted by
the Association for Prevention and Control of Rabies in India 2003
• Repeat study on Patient Satisfaction in re-commissioned hospitals
under World Bank aided Karnataka Health Systems Development
Project, Govt. of Karnataka 2003.
• End-term Evaluation of various components for World Bank assisted
India Population Project-VIII, Bangalore Mahanagar Palike during 2002.
• Evaluation of Clinical and Specialist training programmes conducted
under World Bank aided Karnataka Health Systems Development
Project, Govt. of Karnataka 2001.
• Validation of MIS data for World Bank assisted India Population
Project-VIII, Bangalore Mahanagar Palike during 2001.
• Assessment of Link workers programme for World Bank aided India
Population Project-VIII, Bangalore Mahanagar Palike during 2000.
• Assessment of Patient Satisfaction in re-commissioned hospitals
under World Bank aided Karnataka Health Systems Development
Project, Govt. of Karnataka 2001.
• Assessment of facilities for Emergency Obstetric care in Gulbarga
district of Karnataka State for UNICEF during 2000.
• Rapid Assessment of Community Action for Reproductive Health
Promotion Project of Family Planning Association of India in Karnataka
State during 1999.
• Mid term Review for IEC & Training Component and Civil Components
of the World Bank assisted India Population Project- IX Project, in
Karnataka State during 1998-99.
• Evaluation of Pulse Polio Immunization Programme in Karnataka
State during 1999.
• Base line Studies in Eleven Cities for World Bank assisted India
Population Project VIII, in Karnataka State during 1998-99.
• Mid term Review of various components including assessment of Link
workers performance for India Population Project-VIII, Bangalore
Mahanagar Palike during 1998.
• Multi-Indicator Study in Slums of Bangalore Metropolitan Area to
develop Management Information System for the India Population
Project-VIII, Bangalore Mahanagar Palike during 1998.
• Baseline Study in Slums of Bangalore Metropolitan Area to develop
Strategies for IEC programmes under India Population Project-VIII and
Undertook monitoring of IEC programmes under the Project during
1997-98.
• Multi-Indicator Studies to bring out evaluation indicators on the
implementation of Maternal & Child Health and Family Welfare
Programmes in the Urban areas of KARNATAKA State for Government
of Karnataka during 1995.
• Pulse Polio Immunisation Programme in Karnataka State during 1995.
• Status report on the Role of Panchayat Raj Institutions in Health
Care Programmes in Mysore district during 1995 for Independent
Mission on Health.
• Time Management Study of Primary Health Care workers under
Orissa Health and Family Welfare Project, Orissa, India funded by the
Overseas Development Administration, British Council Division, U.K.
during 1995.
• Coverage evaluation studies to bring out evaluation indicators on the
implementation of Maternal & Child Health and Family Welfare Pro-
grammes in some Districts of Karnataka for Government of Karnataka
during the year 1994.
 • Longitudinal study to assess the impact of mothers' education on child
survival during 1994 in a backward District of Karnataka, India funded
by the Ford Foundation.
• Cross-sectional study conducted during the year 1993 in one of the
backward areas of Karnataka State to understand the pathways by
which the various influencing factors act in reducing child mortality.
• Study on school children to understand the extent of health education
impact on school children and its effect on the pattern of healthful living
in the family set-up; conducted during 1992, in the most backward
districts of Madhya Pradesh, India for a comparative study with forward
districts of the other Indian States of Karnataka and Maharashtra
(Funded by Ford Foundation).
• Evaluation of DANIDA assisted health care activities in Madhya
Pradesh during 1994.
• Evaluation of Integrated Child Development Scheme in some blocks
of Andhra Pradesh for UNICEF during 1988-89.
• ICMR Project on Operations Research in the Delivery of Primary
Health Care at Banaras Hindu University during the years 1986 to 1991.
• Family Planning Association's Community Based Distribution Project
for Family Planning and Primary Health Care supplements at Banaras
Hindu University during the years 1979 to 1986.
• Epidemiological Survey on tuberculosis at the National Tuberculosis
Institute, Bangalore during 1958 to 1962.

TEACHING EXPERIENCE
Dr. Rao has taught many undergraduate and postgraduate students in the
Health Sciences during his teaching tenure. During early days of his career,
he had taught Master of Community Health Students at Liverpool School of
Tropical Medicine, Liverpool, U.K. Currently, he is visiting faculty at Institute
of Health Management Research, Bangalore and R.V. Dental College,
Bangalore. He is also teaching Statistics at Richmond Fellowship Post-
Graduate College at Bangalore for Post graduate students in Psycho-Social
Rehabilitation (M.Sc.).

WORK EXPERIENCE
During his long academic life, he had worked in different responsibilities at
different organizations and as independent consultant. A brief of his
employment record is being presented in reverse chronological order from
present:
• Full time Team Leader and Technical Advisor in Health Management
and Administration Technical Support Unit of United Nations Population
Fund, New Delhi – United Nation Organization
• Consultancy work in Health Statistics and Health Management
• Survey Consultant for Ford Foundation Project at Indian Institute of
Management, Bangalore
 • Professor of Bio-statistics at Sri Siddhartha Medical College, Tumkur
(Karnataka)
• Project Co-coordinator, Health Projects (Professor’s Level) at
Banaras Hindu University, Varanasi
• Lecturer in Health Statistics, Banaras Hindu University, Varanasi
• Project Coordinator, Okhla Neighbourhood Health and Welfare Project
(on deputation from BHU)
• Health Statistician, Banaras Hindu University, Varanasi
• Team Leader of Survey Team, National Tuberculosis Institute,
Bangalore
• Senior Statistical Assistant at State Statistician's Office, Bangalore

FELLOWSHIP & MEMBERSHIP OF PROFESSIONAL SOCIETIES AND AWARDS

• Fellow of the National Academy of Medical Sciences (India) (FAMS)

• Fellow of the Indian Public Health Association (F.I.P.H.A.)
• Life Member of the Indian Society for Medical Statistics
• Member of the Indian Association of Preventive and Social Medicine
• Life Member of the Karnataka Community Health Association
• Visiting Professorship under Indo-British Universities Collaboration
Programme to U.K.
• Golden Jubilee Award from Indian Public Health Association for
outstanding contribution in Public Health Statistics in 2007

PUBLICATIONS
Dr. Rao has got wide publication to his credit. He has published 12 monographs, 2
text books, 100 research articles in journals and 50 technical reports.

(DR. N. SURYANARAYANA RAO)

DR. G. V. NAGARAJ
Consultant – Public Health

Dr. Nagaraj is well renowned Public Health Expert. He has more than three decades
of rich experience in the health sector. Dr. Nagaraj graduated in medicine in 1969,
obtained a post-graduate Degree as well Diploma in Public Health and Hospital and
Health management qualification. Dr. Nagaraj is presently Visiting Faculty at IHMR,
Bangalore. He is also a senior faculty at Siddhartha Medical College, Tumkur,
Expert Advisor (Health) for Price Water House Coopers and resource faculty in many
training institutes

EDUCATION

• MBBS, MD, DPH, PGDHM, DPHA, MIPHA, FIPHA

EXPERIENCE

• He has worked for 33 years in Karnataka State Government service, in

various capacities starting from the Medical officer in rural area to the position
of Deputy Director, Joint Director, Additional Director, Project Director and
finally to the state level position as Director of Health and RCH Services. He
has also served as the Director of State Training Institute. During his long
tenure he has done commendable work in health planning and Mother and
Child Health Care management.

• Dr. Nagaraj has worked as Chief consultant for World Bank projects.

SIGNIFICANT ACCOMPLISHMENT

• Dr. Nagaraj has visited many countries like USA, Australia, New Zealand,
Thailand , Malaysia, Singapore and China under fellowship programmes

• Dr. Nagaraj is one among the Government doctors to be honoured with

B.C.ROY Award for meritorious performance in Government Service.

• Lions Club of Bangalore South honoured on Doctors Day for the services
rendered to the Public as well as to the Lions Club.

• Dr. Nagaraj has been honoured with “Rajiv Gandhi National Ekta Award” in
2004 at New Delhi.

• Recipient of B.M. Patil Oration Award in 2005

• Recently the All India Public Health Association, Kolkata has conferred on
him at New Delhi the Distinction of ‘Fellow ‘of IPHA for out standing
contribution to Public Health Sciences

(DR. G. V. NAGARAJ)
MINAKSHI GAUTAM
Consultant – Hospital and Health Management

Ms. Minakshi is currently holding a faculty position at IHMR Bangalore. She has an
expertise in the field of hospital, health and bio-medical waste management. With
more than seven years of experience in the field, she is well verse with all the minute
functional details of health care institutions. She has worked on various projects
pertaining to different organizational aspect of hospital. With keen interest towards
research, she actively involves herself in guiding students for their dissertation work.

EDUCATION

• Post Graduate Program in ‘Hospital and Health Management’ (equivalent to

MBA) from Indian Institute of Health Management Research, Jaipur
• Bachelor of Science (Zoology, Botany and Chemistry)
• Certificate Course in Computer Software from NIIT
• Certificate Course in German Language

EXPERIENCE
She has worked in different capacities and handled various responsibilities in some
of the reputed hospitals and health organizations.
• Worked as Assistant Manager- Patient Care Services and promoted as Head
– Patient Care Services with Fortis Escorts Hospital Jaipur. Her some of the
major responsibilities included:
 Building Customer Satisfaction and trust in the services
provided by organization.
 Focus on OPD, IPD, PHC, financial counseling and
TPA related functions.
 Developing and implementing SOPs for the
department.
 Training of front office staff, counselors and PWO on
soft skills and functional areas.
 Monitoring and supervision of all staff and functions.
 MIS for making systems more robust through HIS
(Medtrak).
 Streamlining OT operations and functions through
getting deputed as OT Project Champion by the COO of the
hospital
 Involvement in FORTIS OPERATING SYSTEMS
initiative for hospital that focused on all operations and functions
that directly impact on patient satisfaction based on DMAIC
methodology
  Involvement in pre and final survey of NABH by
developing the department to required standards

• Worked as a Telemedicine Administrator with Sir Ganga Ram Hospital

(SGRH) on the Telemedicine Project which is the result of unique Public
Private Partnership wherein SGRH has tied up with ISRO, DST and MoHFW
to provide its services to rural areas. She was responsible for:
 Liaisoning with all government agencies and
district administration for smooth tie-ups
 Handling software installed by PROGNOSYS
for telemedicine
 Coordination at the Base Station
 Handling all administrative issues at base
station as well as at the remote end
 Developing Standard Operative Procedures and
quality controls for quality assurance
 Inventory Control
 Implementing MEDTRAK with M-tech team

o Worked as a Management Consultant

with Hospicon Consultancy and was responsible for:
 Equipment planning, Manpower planning, for new
upcoming hospital in Faridabad.
 Empanelment with TPAs, corporate and other govt.
bodies for various hospitals.
 Providing Service Excellence Training to the frontline
staff in various hospitals.
 Developing SOP for biomedical waste management,
Supply chain Mechanism, Admission Discharge protocol, etc.
 Website and brochure designing
 Developing MIS
 HIS implementation Plan

o Worked as Patient Care Executive at

Max Hospital, New Delhi and was responsible for:
 Coordinating in Preventive Health Check-ups.
 Monitoring & Coordinating OPD and IPD Billing on
HIS.
 TPA Handling
 Addressing patient queries and grievances
 Analyzing feedback forms
  Training the staff directly into customer/patient
dealing
 HIS development and implementation
 Participating in ISO Certification related activities for
my department

o Worked as Manager (Adm.) at Rungta

Hospital, Jaipur and was responsible for:
 Coordinating between various clinical and non-clinical
departments
 Maintenance of Medical and Non-medical
equipments
 Managing Materials Department right from the stage
of inviting quotations to maintaining inventory
 Organization and maintenance of critical areas
 Supervising work in hospital stores
 Identifying business opportunities and developed
strong relations with customers to increase credibility
 Empanelling with various organizations
 Quality Assurance by applying new techniques and
ensuring patient satisfaction
 Providing training to non-medical staff specially staff
indulged in direct patient handling

o Worked as Management Trainee at

Mahatma Gandhi National Institute of Medical Sciences, Jaipur. As a
management trainee, she
 Planned, directed and coordinated the launch of ‘Blood
Bank’ in the hospital taking quality control measures.
 Interacted with senior management to provide
recommendations and implementation of strategic initiatives to
reduce costs and increase revenues.
 Planned, organized developed and analyzed work
procedure in Materials Department of the hospital.
 Developed Standard Operative Procedures for
Biomedical Waste Management for ISO 2000 Certification

o Worked as Intern at Santokba Durlabhji

Memorial Hospital, Jaipur for two projects that were associated with
 Maternity Department
 Emergency Care
 o Worked as Management Trainee at
Batra Hospital and Medical Research Centre, New Delhi wherein she
 Acquired rigorous training and exposure in various
administrative departments
 Got acquainted with the work procedures of various
clinical and non-clinical support departments
 Completed project on Bio-Medical Waste Management

PROJECTS UNDERTAKEN
 “Fortis Operating Systems”- an initiative of Fortis
Private Ltd. with Mc Kinsey for improving the patient centric processes for
better delivery of services
 “Developing Standard Operative Procedures and
Implementation Plan for Biomedical Waste Management” in Mahatma
Gandhi National Institute of Medical Sciences, Jaipur
 “Organization and Management of Materials
Department & Study on X-Ray Film Inventory” in Mahatma Gandhi
National Institute of Medical Sciences, Jaipur
 “A Study on Waste Management System and its
Quantitave Analysis” in Batra Hospital and Medical Research Centre, New
Delhi
 “A Study on Organization and Management of
Medical Records Department” ” in Santokba Durlabhji Memorial Hospital,
Jaipur

PUBLICATIONS
Currently, she is developing a research paper based on her dissertation work on Bio-
Medical Waste Management besides working on another article that focuses on
Supply Chain Mechanism in Multi-specialty hospital

CONFERENCES/ SEMINARS ATTENDED

 “New Age Hospitals: Vision & Challenges” organized by IHMR, Jaipur
 “Global Convention & Expo on Telemedicine & e-health” from 17th-22nd August
2006. The theme of the convention was Telemedicine in Rural Healthcare
Delivery System.
 “Preparing Hospitals for NABH” organized by QCI in association with
Christian Medical Association of India at Bangalore.
(MINAKSHI GAUTAM)
DEEPSHIKHA KUAR
Consultant – Hospital and Health Management

Ms. Deepshikha is a faculty at IHMR Bangalore and has an expertise in the domain
of hospital and health management. She has a wide range of administrative
experience in various hospitals of repute and is well versed with the managerial
aspects of hospital functioning. She has keen interest towards health research and
undertook a considerable project in the respective domain. Currently, she teaches
different modules pertaining to human resources management, human resources
administration, human resources policies, etc. at the Institute besides guiding
students on their dissertation work. Her deep insight into human resources planning
within the health sector has benefited a number of students at the institute.

EDUCATION

• MBA (Healthcare) from Institute of Health Management Research, Jaipur

• Bachelors in Agricultural Science from Assam Agricultural University

EXPERIENCE
She has worked in different administrative capacities in various reputed organizations
in health sector.

• Worked as Senior Executive – HR & Administration for the Projects &

Consultancy Division of Medica Synergie Pvt. Ltd. Her responsibilities
included:
 Recruitment of technical and managerial resources for
the division
 Processing of monthly salaries
 Formulation of HR policies for the division
 Manpower Planning
 Drafting and implementation of job descriptions for the
positions in accordance to the manpower plan
 Induction of all new employees
 Employee Servicing
 Managing the Knowledge Management Center of the
division
 Facilitating the increment exercise
 Maintenance and analysis of time sheets for the
consultants of the division
 General Office Administration
 Facilitating weekly review meetings for the division
• Worked as Executive (HR) with Fortis Healthcare Limited and was
responsible for:
  Recruitment of Middle Management Employees
 Facilitating the Annual Increment Exercise
 Employee Servicing
 Assisting in various training activities like Service
Excellence Workshops, Orientation, Induction etc.
 Salary Processing and Payroll

• Worked as Intern with Holy Family Hospital, New Delhi and carried out two
project pertaining to
 Usage of the Hospital Pharmacy by the OPD patients
 Equipment management in the Radiology Department

PROJECTS UNDERTAKEN
• Continuous Quality Improvement Programme to reduce the turn around time
for Cath Lab Processes and Cardiothoracic & Vascular Surgery at Fortis
Hospital, Mohali
• To evaluate utilization of diagnostic and admission facilities of the hospital by
the patients coming to the outpatient department of Fortis Hospital, Noida
• To track the time required discharging the patients from the IPD of Fortis
Hospital, Noida

CONFERENCES/ SEMINARS ATTENDED

• National Conference on Total Quality Management & Accreditation of
Hospitals in 2003.
• Symposium on Adolescent Health: Stocktaking & Planning for the future in
2003.
• HIFCON 2004, National Conference on Health Insurance & Financing at
AIIMS, New Delhi.
• National Conference & Brand Positioning of Hospitals – A Roadmap to
success – December 12, 2004.
• National Conference – Targeted Intervention on HIV/AIDS Control in India:
Looking Back & Planning Ahead on December 18, 2004.
• General Awareness on NABH Accreditation Programme organized by Quality
Council of India – September 2009

DISSERTATION
She has carried out three months research work at Belle Vue Clinic, Kolkata and
wrote a dissertation that focuses on formulation and implementation of Bio-Medical
Waste Management Protocols.
 (DEEPSHIKHA KUAR)
DR. BHAVANA NAIK
Senior Research Officer

Dr. Bhavana Naik is Senior Research Officer at IHMR, Bangalore and is responsible
for carrying out various research studies and projects. Professionally, she is a dental
surgeon and had been involved in teaching undergraduate dental students using
innovative methods that focus on both empirical and theoretical aspects. At IHMR,
besides handling research studies and projects, she is instrumental in organizing
various Management Development Programmes.

EDUCATION

• Bachelor of Dental Surgery from K.L.E’S Institute of Dental Sciences,

Belgaum (Rajiv Gandhi University of Health Sciences, Bangalore)
• Postgraduate Diploma in Clinical Research from Institute of Clinical
Research (India)
• Course on Effective presentation and Instructional Practices from Aeras
Global TB Vaccine Foundation, Rockville (USA)
• Training Programme on NABH Accreditation from Quality Council of India

EXPERIENCE
• Worked as Professional Development Program Manager at St John’s
Medical College and Research Centre, Bangalore for the project on
“Prospective Epidemiological Study for new TB vaccine”. This is a joint project
that St John’s Medical College and Research Centre took in collaboration with
Aeras Global Tuberculosis Vaccine Foundation (an international organization
based in the USA). Her major responsibilities included:
 To provide a core foundation of knowledge and skills in
clinical research to all members of the research team in the areas
of:
 Clinical infectious disease and tuberculosis
 Clinical research ethics
 Good Clinical Practice (GCP)
 Clinical research organization and management
 Epidemiology and basic biostatistics
 Support the clinical research team in achieving
research goals through targeted educational and developmental
interventions addressing study-specific needs.
 Budgeting and keeping track of expenses and
resources required.
  Review yearly, monthly, weekly and daily schedules of
specific activities .Direct activities to the PDP team to ensure
achievement of agreed milestones within the stipulated time
periods.
 Review documentation and transmission of reports /
data to the sponsor team according to agreed timelines.
 Assist the Principal Investigator in documentation,
preparing reports
As a part of her work responsibility, she had also
 Participated and represented India in international
group meetings and conferences to promote the project and its
added benefits.
 Written standard Operating procedures.
 Audited and took monitoring visits for the study
 Written Quarterly, half yearly progress reports
 Prepared posters for International Union against
Tuberculosis and Lung Disease (IUATLD)
 Successfully organized events like World TB Day to
promote health in community
 Prepared various modules on par with ICH GCP
standards for the study specific interventions
 Worked on Aeras GCP course which would be a model
GCP course for clinical research across Aeras sites
• Worked as Lecturer at T.K.D. College and Research Centre. Her
responsibilities included:
 Teaching course related modules
 Undertaking research

MEMBERSHIP
• Member of Indian Dental Association (I DA)
• Treasurer in Indian Dental Association (IDA) Kolhapur Branch for the year
2005
• Editor of Magazine Committee in Tatyasaheb Kore Dental College and
Research Centre for the year 2006
(DR. BHAVANA NAIK)
SANCHEETA GOSH
Senior Research Officer

Ms. Gosh is a Senior Research Officer at IHMR, Bangalore and is responsible for
carrying out research studies and projects. Being into health sector for over a period
of 4 years, she has a detailed understanding about different health care programme
of Government of India. Before joining the Institute, she had been working on the
issues related to maternal and child health. She has presented a good number of
research papers in different seminar and conferences.

EDUCATION
• Pursuing Ph.D. in Development Studies from Institute for Social and
Economic Change (ISEC), Bangalore
• Masters Degree in Population Studies from International Institute for
Population Sciences (IIPS), Mumbai
• M.Sc. (Anthropology) from University of Calcutta
• B.Sc. (Anthropology Honours) from University of Calcutta

EXPERIENCE
• Worked as Research Officer in DLHS-RCH (District Level Household Survey-
Reproductive and Child Health) Project at IIPS, Mumbai. Her responsibilities
included:
 Analyzing the data on SPSS,
 Assisting in preparation of national and state level
report
• Worked as Research Investigator at IIPS, Mumbai
 Prepared training module for training in demography
and reproductive health
• Worked as Research Investigator in WHO Project under IIPS. She
 Collected data from different districts of West Bengal
on various health issues on population as member of World Health
Survey, IIPS team
• Worked as Training Officer in CINI (Child In Need Institute, Kolkata)
 Imparted training in various Government sponsored
ICDS training programme
 Coordinated the project CARE-DS for developing the
ICDS centres as model health care centres

PAPER PRESENTED
 • Paper titled “Increasing trend in caesarean section delivery: a threat to
women health” presented at IAWS (Indian Association for Women Studies)
Conference held in Lucknow
• Paper on “Emergency Obstetric Care Services towards Risk Reduction in
Child Birth; a Study of Gujarat”(jointly) presented at the IASP regional
conference held in Goa
• Seminar paper titled entitled “A Study of Self Reported Morbidity among
the Women of Reproductive Age Group and their Treatment Seeking
Behaviour; An Insight into the States of West Bengal and Madhya
Pradesh” presented for the fulfilment of the MPS degree at IIPS
• Paper entitled “A Review of Prehistoric Studies in West Bengal” presented
for the fulfilment of Masters Degree in Anthropology, University of Calcutta.
The paper was also selected for Science Congress, 2003, Chandigarh
• Dissertation paper entitled “An Anthropological Study of Santal Tribes in
West Bengal” submitted for the fulfilment of Bachelor’s Degree in
Anthropology, University of Calcutta

PUBLICATIONS
• Increasing Caesarean Section Delivery: Concern for Women Health?
(Forthcoming)
• “Concern for Environmental Degradation in India’s Planning: A Review”
in Population and Environment Linkages; ed. By C.P. Prakasam and R.B
Bhagat. Rawat Publication, New Delhi
• “A Study of Self Reported Morbidity among the Women of Reproductive
Age Group and their Treatment Seeking Behaviour; An Insight into the
States of West Bengal and Madhya Pradesh” in People of Contemporary
West Bengal, ed. By Adak D.K, A Chattopadhyay and P. Bharati (2009)
• Gender and Development: The Ways Ahead? In Dimension of Gender
Problems, ed. by Dipak Bishoyi (2008)
• “A Study of Self Reported Morbidity among the Women of Reproductive
Age Group and their Treatment Seeking Behaviour; An Insight into the
States of West Bengal and Madhya Pradesh”. Paper published in the IIPS
term papers group in 2006

MEMBERSHIP
• Member of IASP (Indian Association for the Scientific Study of Population)
• Life Member of IEDS (Institute of Ecological and Developmental Studies)
(SANCHEETA GOSH)
VINAY TRIPATHI
Research Officer

Mr. Tripathi is presently working as Research Officer at IHMR, Bangalore. He has

received his academic training in the discipline of Anthropology. He has sound
experience in developing research proposal for project and studies. With sound
understanding on both qualitative and quantitative research methodologies, he has
been involved in conducting and evaluating different projects falling in the domain of
health and other development areas. Most of these research projects and studies are
funded by Government Departments and International Development and Funding
Agencies.

EDUCATION

• PhD in Anthropology, Hyderabad Central University, Hyderabad (submitted

thesis draft)
• MPhil in Anthropology, Hyderabad Central University, Hyderabad
• Masters in Anthropology, Hyderabad Central University, Hyderabad
• B.Sc. (Zoology, Botany, Chemistry), Agra University, Agra

EXPERIENCE
• Worked as Research Executive (equivalent to Associate Consultant) in AMS
Consulting (P) Ltd., a development consultancy firm that largely focuses on
health sector. While working with the firm, Mr. Tripathi has handled various
research projects and studies.
 World Bank aided Uttarakhand Health System
Development Project (UAHSDP) sponsored project on “Impact
Evaluation of an IEC Campaign on Safe Drinking Water”. His
major responsibilities included:
 Planning and designing study instruments
 Training to field investigators
 Data filtering and coding
 Data analysis and report writing

 UAHSDP sponsored policy reform project on 'Rational

Use of Health Infrastructure'. Major responsibilities included:
 Checking Data Inconsistency and Data Analysis
 Report Writing
 UAHSDP sponsored project on ‘Annual Performance
Survey’ of health facilities developed under the UAHSDP. Major
responsibilities included:
 Monitoring of Data Collection
  Checking Data Inconsistency
 Data Filtering and Analysis
 Report Writing

 UAHSDP sponsored project on ‘Patient Satisfaction

Survey’ in health facilities developed under the UAHSDP. Major
responsibilities included:
 Monitoring of Data Collection
 Checking Data Inconsistency, Data Filtering and
Analysis
 Report Writing
 Sarva Shiksha Abhiyan sponsored project titled
‘Impact Evaluation of Computer Aided Learning Programme
(CALP) and Non-CALP schools’. Major responsibilities included:
 Planning and designing of study instruments
 Data Collection
As a part of his work responsibility, he has also been involved in:
 Writing Expression of Interest (EoI) for the various
government projects and research studies
 Developing proposals for research projects and studies
 Writing Terms of References for State funding agencies
 Assisting in developing and designing training modules
on various themes
• Worked as a Team Member for DFID sponsored Impact Assessment Team
for evaluating Andhra Pradesh Rural Livelihoods Programme while working
with TARU Leading Edge (P) Ltd, a development consultancy firm. His major
responsibilities included:
 Visits to APRLP intervention sites
 Data collection, data sorting and data analysis
 Documentation of case studies
• Worked as Research Associate in Indian Space Research Organization
(ISRO) sponsored project “Socio-Cultural Dynamics of Watershed
Management: A Cross Cultural Study in India”. His responsibilities included:
• Documentation and review of project relevant literature
and material
• Developing and designing research instruments,
fieldwork manual and guidelines for the field investigators
 • Liaisoning with concerned government officials of
Andhra Pradesh, Maharashtra and Uttar Pradesh States
• Monitoring the database of three states – Andhra
Pradesh, Maharashtra and Uttar Pradesh
• On-site training to Field Investigators on data collection
techniques, interviews and focus group discussions
• Quality Check - visited field sites to discuss the findings
of Field Investigators
• Coding field data, Data analysis using SPSS
• Report Writing

WORKSHOPS/SEMINARS ATTENDED
• Attended Academic Writing Workshop jointly organized by
Western Regional Centre, ICSSR and e-social sciences, Mumbai 2008
• “University – NGO Linkages” University of Hyderabad,
Hyderabad 2005
• “Policy Dialogue on Water Conflicts in India: Issues for
Discussion” ICRISAT, Hyderabad 2005
• “Community Driven Development in Tribal India: Problems
and Possibilities” University of Hyderabad, Hyderabad 2004
• “Social Anthropology in the Era of Globalization: Issues
and Concerns” University of Hyderabad, Hyderabad 2002

(VINAY TRIPATHI)