TRAINING MANUAL FOR DOP WAN

NATIONAL INFORMATICS CENTRE

ROLES AND RESPONSIBILITIES OF NIC

1. Establishment of National Data Centre (NDC) at NIC Delhi & Disaster

Recovery Centre at NIC Hyderabad. Data Centre services available through
VPN/CUG (Closed User Group) of the office of DOP.
2. Networking of all computerized office NIC Establishing a WAN for 1318 post
offices across the country in two phases. In First phase 544 locations are
connected through NIC Network.

DOP PROJECT INTRODUCTION

The following e-applications are hosted in Data Centre:-

S. No Application S/W
1 India Post website
2 Instant Money Order (iMO)
3 Speed Post Track & Trace
4 Public Grievances (CCC)
5 ePost
6 Electronic Money Order (eMO)
7 Postal Life Insurance (PLI)
8 IFS

DOP NETWORK INFRASTRUCTURE

1. CISCO ROUTER –2821 / 1841

2. CISCO SWITCH –WS-C2960 / CE-500
3. 2 MBPS LEASED LINE
4. Leased Line Modems - V.35 & G703
5. 19 U Rack

NETWORKING COMPONENTS

Leased Line

Leased lines are dedicated digital circuit connectivity between two locations.
Leased Line circuit for DOP network is provided by BSNL.
Two Kinds of Leased Lines

Managed Leased Line (MLLN) Network Modem will be provided by BSNL.

Conventional Leased Line (CLLN), Network Modem will be provided by the
customer.

Benefits of Leased Lines

 Cost effective
 High speed data throughput
 Private point-to-point connection,
 Fixed charges regardless of usage
 A guaranteed high level of service with vastly reduced latency and jitter

EQUIPMENT AT POST OFFICE

ROUTER: - A router is a device that routes/forwards data packets between the

networks.

SWITCH: - A network switch is a small hardware device that joins multiple

computers together within one local Area Network.

MODEM: - Modem is a equipment for transmit / receive the data

RACK: - Rack is used to keep network equipment like router, switch and modems.
MODEM INDICATIONS FOR CHECKING LEASED LINE
CONVENTIONAL MODEM INDICATIONS

1 Power this indicate the modem connected with elec.

2 Sync Glowing in the Right Condition of Lease Line.
3 TX Data Transmitted between Routers to Modem.
4 Alarm When the Leased line goes down.
5 Error Copper wire error/looping error
6 RX Data Received between Router to Modem
7 Test Loop
8 LBK Modem to modem Looping condition

Link in Working Condition

Power, SYNC, TXD, RXD are glowing green continuously and ALARM, ERROR
are Off, and TEST and LBK are glowing green, then link is in working condition.
Link Faulty / Non Working
Power or SYNC or TXD or RXD are OFF (not glowing) and ALARM, ERROR are
glowing Red, and TEST and LBK are OFF then link is faulty.

CONVENTIONAL LINE TROUBLESHOOTING

Status of Modem Possible Cause Action to be taken

Tx and Rx are
not glowing
Tx and RX are Glowing but
no communication
Tx and Rx are glowing,
cable connectivity is OK but
no communication
Tx and Rx are glowing &
Connectivity between
Exchange and user end is
okay but no communication
Line may be faulty Call to NIC/ BSNL Local Exchange
Connectivity Check the cable which connected between
problem between Router to Modem
Router and Modem
Line may be faulty Call to NIC/BSNL Local Exchange with
Leased Line technical details like Circuit ID,
Route and Port, as well as to NIC for further
action.
Network Related Call respective DIO of NIC
problem With Leased Line Technical Details

MLLN MODEM INDICATIONS

1. The line1 status will glow continuously without any alarms if the link is in
working condition
2. PMA Alarm (Yellow indication) will glow when line problem is there
3. DMA Alarm (Red Indication) will glow when modem H/W problem
MLLN LINE TROUBLESHOOTING
Status of Modem
Power LED and Line 1 LED
glowing Continuously, but no
communication
Power LED and Line 1 LED are
not glowing.
Power LED and Line1 is glowing
& connectivity between
exchange and user end is okay,
still no communication
CISCO ROUTER 1841
FRONT PANEL
1 System Power (SYS PWR) LED
BACK PANEL
Possible Cause Action to be taken
Connectivity Check the cable which connected
problem between between Router to Modem
Router and Modem
Line may be faulty Call to BSNL Local exchange with MLLN
circuit ID. In case of MTNL circuit’s
complaint can be made at 1918 where
IVRS will give Docket No. (Applicable for
Delhi & Mumbai)
Network Related Call respective DIO of NIC with Leased
problem Line Circuit details
2 System Activity (SYS ACT) LED
1 Input power connection 8 Compact Flash memory card slot
2 On/Off switch 9 Compact Flash (CF) LED
3 Serial 0 LED 10 AIM LED
4 Console port 11 USB port
5 Fast Ethernet ports and LEDs 12 Aux port
6 KensingtonTM security slot 13 Chassis ground connection
7 Serial 1

CISCO ROUTER 2821

1.Gigabit Ethernet port 0/0 6.High-speed WAN interface card slot 3

2.Gigabit Ethernet port 0/1 7.Extension voice module slot

3.High-speed WAN interface card slot 0 8.Network module enhanced (NME) slot

4.High-speed WAN interface card slot 1 9.Screw holes for ground lug

5.High-speed WAN interface card slot 2

ROUTER INDICATIONS FOR TROUBLE SHOOTING

Front Panel Indications

System Power LED and System Activity LED should be glowing green continuously. If system
activity LED is blinking, reconnect the serial cable between modem and router. If system
power LED is off, connect the power cable.

Back panel Indications

Fast Ethernet port LED should be glowing green. If it is off, reconnect the cable from
switch to router. Serial port LED should be glowing green otherwise check the serial cable
connection between modem to router.
SWITCH-WS-C2960

LAN Port Up Link Port

LAN Ports: Where machines / Server are connected on the Switch

Up Link Ports: Where the Router cable is connected.

SWITCH INDICATIONS FOR TROUBLE SHOOTING

 Switch system power LED should be glowing green otherwise check the power
cable.

 The port LEDs should also be glowing green otherwise check the LAN cable
connected to the switch.

 Uplink port is the port where the Ethernet cable is connected to Router. If switch is
to be connected to another switch you should use Crossover Cable. This port should
be glowing green.

CHECK THE STATUS OF ROUTER ETHERNET AND SWITCH PORT

 To check the router Ethernet Port goes to back panel of router and see the cable
which is shown below (Connectivity between Switch and Router). If the
connectivity is okay you will find green LED blinking.

 If the Green LED is not blinking on both the sides (Switch and Router). Then
reconnect the cable on both the sides. If the status is same then replace the cable.
GUIDELINES TO INTEGRATE LAN AT DOP OFFICES TO WAN

1. Change the IP Address of Local office Server/ Client as per IP segment allotted
to post office.

2. IP configuration for the server and all clients:

a. Go to My network places properties.
b. Select LAN Connection and go to its properties.
c. Select Internet Protocol (TCP/IP) and go to its properties.
d. Change the TCP/IP Properties like IP Address, Subnet Mask, Default
Gateway, Preferred DNS server, and Alternate DNS server as per following :

IP address * Select IP address from allocated range of IP address

given by engineer /detailed on site
Subnet Mask As indicated IndiaPostNet web portal
Default gateway Same as Router IP address as indicated on
IndiaPostNet web portal
Preferred DNS 164.100.17.3
Alternate DNS 164.100.3.1

* IP address is available at IndiaPostNet (http://www.indiapost.gov.in/postnet/)

Report –> IP Address Details –> State / Circle (AP Circle)–> All Districts / All
Regions –> All POs –>Click on Lookup.

3. Existing switch / hub at post offices should be connected with switch supplied by
NIC through cross cable / patch cord.

OBTAINING YOUR IP ADDRESS DETAILS

User name

Password
IP address is available at India Post Net (http://www.indiapost.gov.in/postnet/)
where you can login with your Circle Office User Name and password. After login the
following screen is displayed:

Click on Reports → IP address details, select your State / District and post office then
press Lookup. The table will show you your router IP ,Switch IP , IP Range and Mask For
the future reference , please keep a record of these because if your network goes down
these IPs will be required for troubleshooting.

VIEWING YOUR SYSTEM IP

 Go to Start Menu → run → type cmd → now the command prompt is open for
Query.

 ipconfig /all →

You will get the following display:

IP Address. . . . . . . . . . . . . : 10.102.9.252

Subnet Mask . . . . . . . . . . . : 255.255.255.128

Default Gateway . . . . . . . . . : 10.102.9.1 (Router IP)

EXAMPLES OF PING RESPONSE:-

Successful Ping Response (Example):-

C:\ >ping Switch IP

Pinging 10.102.9.1 with 32 bytes of data:

Reply from 10.102.9.1: bytes=32 time=-5ms TTL=255

Reply from 10.102.9.1: bytes=32 time<1ms TTL=255

Reply from 10.102.9.1: bytes=32 time<1ms TTL=255

Reply from 10.102.9.1: bytes=32 time=-5ms TTL=255

 Ping statistics for 10.102.9.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = -5ms, Average = 1073741821ms

Unsuccessful Ping Response (Example1):-

C:\ >ping 10.102.9.1

Pinging 10.102.9.1 with 32 bytes of data:

Destination host unreachable.

Destination host unreachable.

Destination host unreachable.

Destination host unreachable.

Ping statistics for 10.102.9.1:

Ping statistics for 10.1.9.130:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

Unsuccessful Ping Response (Example2)

C :\> ping 10.102.9.1

Pinging 10.102.9.1 with 32 bytes of data:

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Ping statistics for 10.102.9.1:

Ping statistics for 10.1.9.130:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

NETWORK TESTING AND TROUBLESHOOTING PROCEDURE

If Lease Line is working fine still network is not accessible then use the following testing
procedure:

 Ping system IP address. If Ok,

 Ping switch IP address If Ok,

 Ping router LAN IP if Ok

If test complete, contact DIO of your respective district with these details / lodge
complaint

1. Ping System IP

 Go to Start Menu → run → type cmd → Now the command prompt is open for
query

 ping System IP

Ping Response Action

Successful Check Switch IP

1. Unsuccessful LAN cable of system may be faulty OR loose.

2. Ping Switch IP

 Go to Start Menu → run → type cmd → Now the command prompt is open for
query

 ping Switch IP

Ping Response Action

1. Successful Check Router IP.

2. Unsuccessful Check cable from LAN to switch.

3. Ping Router IP

 Go to Start Menu → run → type cmd → Now the command prompt is open for
query

 Ping Router IP
 Ping Response Action

1. Successful Contact DIO/Lodge Complaint

2. Unsuccessful Check cable from switch to router.

CENTRALIZED COMPLAINT LODGING

 Complaints can be lodged through a centralized complaint monitoring system

available

At the following URL:

http://indiapost.gov.in/fms

 Login with your user Id and password which are available with your circle officer.

SHEETS TO BE MAINTAINED MANUALLY IN EACH POST OFFICE:-

 Equipment Details

 Leased Line Circuit Technical Details

 IP details of your Post Office

 NIC State & District Officer Contact Details

 Your Post Office Details

Templates for the above are shown and can also be downloaded from the following link
http://indiapost.gov.in/postnet/writereaddata/NOTICE/po_sheets.xls

EQUIPMENT DETAILS SHEET

Sno Equipment Details Sheet

Serial No. Model
1 Router

Serial No. Model

2 Sw itch

Serial No. Model

3 Modem (At DOP)

Serial No. Model

Leased
4 Line Technical
Modem Details
(At DOP BSNL Sheet
Exchange)

Serial No. Model

5 Modem (At NIC)

LEASE LINE DETAILS SHEET

Serial No. Model
6 Modem (At NIC BSNL Exchange)
IP ADDRESS DETAILS SHEET

Entries to be filled up below specific to

your site

1 State

2 District
3 Post Office

4 IP Segment Alotted

5 Router IP

6 Switch IP

7 Client IP Address Range

8 Subnet Mask
NIC CONTACT PERSON DETAILS

S No.
Name Address Contact No E Mail

1 DIO

Name Address Contact No E Mail

Network
2
Administrator

Name Address Contact No E Mail

3 SIO

POST OFFICE DETAILS SHEET

Post Office Details

S No
1 Post Office Name

2 Region

3 Circle

4 District

5 State
Name Phone No E Mail
System Administrator
6
Details

INSTRUCTIONS FOR THE INSTALLATION OF ANTIVIRUS SOFTWARE OF NIC

(A):- Uninstall any prior Antivirus software:-

NOTE: In case Antivirus software is already configured on your client, you will need to
uninstall the same prior to installing the current one. The procedure to do so is listed
below:-

 If you are using any other Antivirus Software then go to Start >Control Panel >Add
& Remove Program.
 Note:-

1. Trend-Micro un-installation Password is (012345).

2. Other Antivirus Programs (AVG, McAfee, E-trust etc.) should not require a
password for un-installation.

(B):- Installation of Antivirus Software of NIC

After successful un-installation of software, please go to step no 2 below.

2) Go to Internet Explorer. Type OR Click on the http://www.avdop.nic.in/sepm/

3) Click on Download Client Package (32bit) or Client Package (64bit)*

* The client package 64 bit is generally required for servers

 For client configuration with 256 MB RAM , download client package

Download Client Package A (256 MB)

 For client configuration with 512 MB RAM ,download client package

Download Client Package B (512 & Above)

1. Then click on setup.exe. Download the file.

2. Double click on the downloaded file.

3. Software Installation Process is running.

The client runs with no problems. It is connected to and communicates with the
management server. All components of the security policy protect the computer. The icon
displays a green dot.
(C):- Checking latest Virus patterns:

The process of pattern updating is automatic. However, you can check the latest Antivirus
and Antispyware definitions on your client by comparing the defilation as shown above
with the one available on the antivirus website (http://avdop.nic.in/sepm)
If your defilation is old, click on Live Update. Live Update connects to the
Symantec server, checks for available updates, then downloads and installs them
automatically.
(D):-Checking Quarantine Area for blocked files:

Client can check its virus Information in View quarantine icon.

(E):- Checking Quarantine Area

 On checking virus details in quarantine menu you can select the detail and click on
Delete button.

Address Your Further Queries To:

helpdesk@indiapost.gov.in