Risk Assessment Questionnaire Project Name: ___________________________ Prepared by: ___________________________ Date: ______________ Instructions for usin t!is document "ection I Risk Assessment Questionnaire Use Section I of this template to identify risks that will impact the project and the level of threat they pose to the projects success In this section! characteristics are "rouped in typical cate"ories of project risk #i"h! medium and low risk ratin"s are assi"ned to descriptions of each project characteristic The list of project characteristics is not e$haustive and is intended to provide a startin" point only %ustomi&e the 'uestionnaire (y addin" to the list specific risk characteristics or criteria that apply to your or"ani&ation or project To complete the 'uestionnaire! for each characteristic! choose the phrase that (est depicts your project at the time of assessment The completed 'uestionnaire will identify the projects risk factors The results from the completed 'uestionnaire should (e used as "uidelines) there may (e other factors that will lower or raise the risk level *or instance a lar"e project carries with it an inherently hi"her risk This risk may (e reduced if an e$perienced project mana"er leads the project #avin" many hi"h+risk characteristics does not necessarily mean the project will fail #owever! it does mean that a plan must (e into place to address each potential hi"h+risk factor "ection II #ypica$ Hi!%risk Prob$ems&Response Actions, Use Section II of this template to analy&e identified risks and plan appropriate responses Early warnin" si"ns and e$amples of pro(lems that may result from certain types of hi"h risks are listed alon"side e$amples of activities that may (e undertaken to miti"ate or respond to each risk *or each hi"h+risk factor identified in Section I! create a response plan to ensure that the risk is miti"ated and does not impact project success %onsider the e$ample activities in Section II as potential responses The project team may su""est additional response actions -fter creatin" response plans for all the hi"h+risk factors! look at the medium+level risks to determine if the impact is severe enou"h to warrant a risk response plan created for them as well If so! create a response plan for the medium+risk factors Low+risk factors may (e considered assumptions! that is! there is a potential for pro(lems! (ut (ecause the risk is low! you are .assumin"/ that the condition will not occur The activities associated with respondin" to the hi"h and medium risk factors should then (e captured in the risk response plan The risk response plan is used throu"hout the project to monitor and control risks 2010 Page 1 0isk -ssessment 1uestionnaire Template 2uly 3454 I6TE06-L -U7IT <STEEL> <Project Name> "ection I % Risk Assessment Questionnaire: '!aracteristics (o) risk *edium risk Hi! risk A+ "cope -5 The scope of the project is, 8ell defined 9 understood : Somewhat defined! (ut su(ject to chan"e ;oorly defined and<or likely to chan"e -3 The (usiness re'uirements of the project are, Understood and strai"htforward =ery va"ue or very comple$
-> The system availa(ility re'uirements include, 8indows of availa(ility and downtime -vaila(ility on a 3?<@ (asis -? The total estimated effort hours are, Less than 5!444 Areater than B!444 -B The 'uality of current data is, 8ell defined and simple to convert ;oor or comple$ to convert
-C If a packa"e implementation, 6o Dor minimalE customi&ation is needed #eavy customi&ation is needed
-@ If a packa"e implementation, The product or release is sta(le The product or release is new to the market ,+ "c!edu$e F5 -re the projects major milestones and operational dates, : *le$i(le + may (e esta(lished (y the project team and recipient personnel : *irm + pre+esta(lished and missed dates may affect the (usiness : *i$ed + pre+esta(lished (y a specific operational commitment or le"al re'uirements (eyond the teams control
F3 ;roject duration is estimated at, : Less than > months : > months to 53 months : Areater than 53 months '+ ,udet %5 The project (ud"et is (ased upon use of a proven successful cost estimation process used (y personnel with estimation e$perience, : Ges H ;roven estimation process with e$perienced personnel : Some e$perience or process : 6o H Estimates not esta(lished (y personnel with any e$perience nor any proven process
%3 ;roject fundin" matches or e$ceeds the estimated cost and is sta(le : *undin" is "reater than estimated need and<or is e$pected to (e sta(le : *undin" is mar"inally ade'uate and e$pected to remain relatively sta(le : *undin" is less than estimated need and<or its sta(ility is hi"hly uncertain D+ Project (inkaes 2010 Page 2 0isk -ssessment 1uestionnaire Template 2uly 3454 I6TE06-L -U7IT <STEEL> <Project Name> "ection I % Risk Assessment Questionnaire: '!aracteristics (o) risk *edium risk Hi! risk 75 This projects dependencies on linka"e projects could (est (e descri(ed as, : Sli"htly dependent! can (e successful without linka"e project delivera(les : Somewhat dependent! without linka"e project delivera(les! schedule delays possi(le : #i"hly dependent! cannot proceed without delivera(les from linka"e projects -+ Human Resources E5 The ;roject Iana"ers e$perience and trainin" is, : 0ecent success in mana"in" projects similar to this one : 0ecent success in mana"in" a project not similar to this one or trained and no actual e$perience : 6o recent e$perience or project mana"ement trainin"
E3 7escri(e the e$perience of project personnel with the tools and techni'ues to (e used : E$perienced in use of tools and techni'ues : *ormal trainin" in use of tools and techni'ues (ut little or no practical e$perience : 6o formal trainin" or practical e$perience in use of tools and techni'ues
E> The project team is, : Located to"ether : 7ispersed at multiple sites .+ *anaement&"enior (eaders!ip "upport *5 The project sponsor is, Identified! committed! and enthusiastic : 6ot identified or not enthusiastic /+ ,usiness or 0rani1ationa$ Impacts A5 The project participantDsE providin" content knowled"e on the project, : -re not re'uired on the project or are very knowled"ea(le : -re somewhat ine$perienced : Iay not (e availa(le as needed or are unknown at this time
A3 Fusiness processes! procedures! policies re'uire, Little or no chan"e : Jccasional to fre'uent chan"es Su(stantial chan"e
A> 7escri(e the impact on (usiness procedure! process! or or"ani&ational chan"es as a result of this project, : Either none or only minor chan"es of procedural! process! or or"ani&ation : Ioderate procedural! process! or or"ani&ational chan"es : Iajor procedural! process! or or"ani&ational chan"es or unknown at this time A? The num(er of or"ani&ations this will affect is, Jne or two Three or four Iore than five
AB #ow would you rate the readiness level within the project recipient and stakeholder or"ani&ations for chan"es this project will createK : #i"h readiness D;assionate and enthusiasticE : Ioderate readiness : Low readiness D;assive and hard to en"a"eE H+ #ec!no$oy 2010 Page 3 0isk -ssessment 1uestionnaire Template 2uly 3454 I6TE06-L -U7IT <STEEL> <Project Name> "ection I % Risk Assessment Questionnaire: '!aracteristics (o) risk *edium risk Hi! risk #5 The technolo"y (ein" utili&ed consists of, Iature DE$istin" software! hardware! lan"ua"es! data(ases! and toolsE Emer"in" Leadin" Ed"e D6ew software! hardware! lan"ua"es! data(ases! or tools Dor new releasesEE
#3 The technical re'uirements are, Similar to others in the company 6ew and comple$
#> The su(ject matter is, 8ell known (y the project team 6ot well known (y the project team I+ 2endor I5 If a packa"e implementation, The vendor is familiar in this market The vendor is new to this market I3 -re contractors re'uired and committed to the projectK : 6o H %ontractors are not re'uired : Ges H Some contractors are re'uired Dless than B4LE and are e$pected to (e si"ned (efore start of project : Ges H ;roject will (e staffed (y over B4 L contractors and<or contractors commitment is not e$pected to (e complete prior to start of project 3+ 0t!er (Add as appropriate to project) 25 2010 Page 4 0isk -ssessment 1uestionnaire Template 2uly 3454 I6TE06-L -U7IT <STEEL> <Project Name> "ection II4#ypica$ !i!%risk Prob$ems&Response Actions: #i"h+risk factors< ;otential pro(lems 0isk 0esponse -ctions - Scope A5+ #!e scope of t!e project is poor$y defined #ard to provide sound estimates Iay spend time and cost on areas out of scope #ard to "ather concise re'uirement 7ifficult to write project definition and work plan #ard to invoke scope+chan"e procedures ;roject delivera(les are poorly defined *ocus on firmin" up scope in the plannin" process 7efine various components of scope! such as what or"ani&ations are affected! what delivera(les are e$pected! what type of information is re'uired %learly define what is out of scope for the project Fe"in to define (usiness re'uirements at a hi"h level and then work upward to define scope -sk project sponsor to make decision on conflictin" scope statements 7ocument all scope assumptions when providin" estimates of work! cost! or duration Use pictures or dia"rams to communicate scope and options Esta(lish firm scope+chan"e procedures up front Ensure the project definition and (usiness re'uirements are formally approved and si"ned off on 7istri(ute scope statements to all stakeholders for confirmation 7o not (e"in project until scope is clear A6+ #!e business re7uirements of t!e project are 8aue or comp$e9 7ifficult to document the re'uirement properly 7ifficult to use tools to document the re'uirements 7ifficult to understand what the e$pectations of the project are %hance that the resultin" solution will not meet (usiness need Iay (e a si"n of a lack of focus from the customer Use joint application desi"n D2-7E session to "ather re'uirements from all stakeholders to"ether Utili&e prototypin" and iterative development techni'ues to assist users in discoverin" the re'uirements of the new system Aet access to the sponsor and to senior mana"ement to provide overall "uidance ;rovide trainin" to the customers on how to think a(out and e$press (usiness re'uirements Ensure that the final (usiness re'uirements are approved in writin" and that a chan"e+mana"ement procedure is enforced after that 2010 Page 5 0isk -ssessment 1uestionnaire Template 2uly 3454 I6TE06-L -U7IT <STEEL> <Project Name> "ection II4#ypica$ !i!%risk Prob$ems&Response Actions: #i"h+risk factors< ;otential pro(lems 0isk 0esponse -ctions A:+ #!e system a8ai$abi$ity re7uirements are 6;&< 7owntime pro(lems may result in productivity decreases or loss of revenue 0edundancy may (e needed! which increases system comple$ities 6ewer advanced technolo"y may (e re'uired Iore procedures and processes are needed to maintain the system environment -llocate more time to analysis! desi"n! testin"! and overall 'uality assurance activities *ocus e$tra time and ener"y on technolo"y architecture *ocus more time and ener"y on data(ase desi"n Use industry (est practices for all technolo"y and process components ;rovide appropriate trainin" to the team so they understand the 3?<@ implications on the project 7etermine e$actly what portions of the system have a 3?<@ re'uirement Look for internal or outside e$perts to validate overall technical desi"n and architecture 7evelop solid disaster recovery procedures 7evelop a stron" partnership with the hardware and software vendors 2010 Page 6 0isk -ssessment 1uestionnaire Template 2uly 3454 I6TE06-L -U7IT <STEEL> <Project Name> "ection II4#ypica$ !i!%risk Prob$ems&Response Actions: #i"h+risk factors< ;otential pro(lems 0isk 0esponse -ctions A;+ Hi! number of estimated effort !ours Implication of a hi"h num(er of effort hours is that there are many people involved and more comple$ity #arder to communicate effectively with the team Fottlenecks can occur when decisions are needed 'uickly Iore chance of people pro(lems Increased chance of turnover Iore people to train Use a project mana"ement tool to control resource utili&ation #ave team mem(ers utili&e weekly status reports to report on pro"ress a"ainst their assi"ned work plan activities Utili&e team leaders to mana"e su(teams Jr"ani&e team+(uildin" activities to (uild cohesion Schedule status meetin"s to keep people informed of project status Utili&e structured internal procedures for scope! issue! 'uality! and risk mana"ement Freak the project into smaller! shorter su(projects 0educe availa(le project work time per person! per day to reco"ni&e additional people and team+related activities A=+ #!e 7ua$ity of current data is poor and difficu$t to con8ert Iore work to convert the old data to the new system Scru((ed data may still cause pro(lems in the new system 7ata conversion pro(lems can cause si"nificant project delays Iake sure that all the old data elements are correctly mapped to the new system Test the conversion process out ri"orously (efore proceedin" with final conversion 7etermine if the cost and trou(le associated with the converted data is worth the value -sk whether the new system can start with new data only Meep the old system around for some period to access the old data Spend the effort to manually clean up the old data as much as possi(le (efore conversion 2010 Page 7 0isk -ssessment 1uestionnaire Template 2uly 3454 I6TE06-L -U7IT <STEEL> <Project Name> "ection II4#ypica$ !i!%risk Prob$ems&Response Actions: #i"h+risk factors< ;otential pro(lems 0isk 0esponse -ctions A>+ Packae imp$ementation re7uires !ea8y customi1ation %ustomi&ation (rin"s added comple$ity to the project Iakin" modifications may result in somethin" else (reakin" %ustomi&ation can lead to poor performance %ustomi&ation can complicate mi"ratin" to newer releases #eavy customi&ation may mean that the wron" packa"e was selected ;acka"e will pro(a(ly take lon"er to implement %ustomi&ation will re'uire more reliance on the vendor %onsider other packa"es %onsider custom development %ut (ack on the (usiness re'uirements so that customi&ations are not re'uired Aet a firm estimate of the cost and duration of the modifications from the vendor and (uild into your overall work plan Iana"e the vendor relationship to ensure all needed work is completed on schedule Iake sure the sponsor has approved the customi&ations (ein" proposed Thorou"hly test the modified packa"e for functionality and performance Iaintain a vendor lo" to track issues and milestones A<+ Packae imp$ementation is a ne) product or re$ease Areater chance of pro(lems surfacin" Iore reliance on the vendor to ensure pro(lems are corrected 'uickly Installation! testin"! and deployment will take lon"er #ard to know up front whether the packa"e meets all the (usiness re'uirements Schedule trainin" on the packa"e as early in the project as possi(le -dd an internal resource! or a consultant! with prior product e$perience onto the project Schedule a pilot test or a prototype to "ain familiarity with the packa"e (efore full implementation Esta(lish a"reements with the vendor stipulatin" support level and pro(lem resolution times See if the project can (e delayed until other companies have utili&ed the product Seek out other companies that have used the product for their feed(ack and key learnin"s ,+ "c!edu$e ,5+ #!e projects major mi$estones and&or operationa$ dates are fi9ed+ #!ey )ere pre%estab$is!ed by an operationa$ commitment or $ea$ re7uirements beyond contro$ of t!e project team+ 8ork must (e scheduled to fit within this schedule constraint Aiven schedule window may (e impossi(le to accommodate re'uired activities Iost likely the schedule re'uirements will (e impossi(le to meet #urried activity and schedule pressures are likely to cause inadvertent errors in work 0e+ne"otiate schedule re'uirement to fit re'uired activities 0e+ne"otiate scope to limit to activities deemed doa(le in allotted time Esta(lish new a"reements with %ustomer<Jwner<Sponsor (ased upon realistic estimates ;ut a""ressive project trackin" and monitorin" plans in place %ommunicate status reports on re"ular (asis 2010 Page 8 0isk -ssessment 1uestionnaire Template 2uly 3454 I6TE06-L -U7IT <STEEL> <Project Name> "ection II4#ypica$ !i!%risk Prob$ems&Response Actions: #i"h+risk factors< ;otential pro(lems 0isk 0esponse -ctions ,6+ (on estimated project duration #arder to mana"e the schedule Easier for the team and the customer to drift or lose focus Iore chance that project will lose or"ani&ational commitment Iore chance (usiness re'uirements will chan"e Iore chance of chan"e in software or hardware versions 7ifficult to instill sense of ur"ency at the (e"innin" of project Iore chance of team and customer turnover Freak the project into smaller! shorter su(projects Identify clear milestones to check that the project is on schedule Fe dili"ent usin" formal chan"e mana"ement procedures 0otate team mem(ers into different roles to keep up the interest level Strive to "et ahead of schedule as early as possi(le Instill a sense of ur"ency from the start of the project Jr"ani&e team+(uildin" activities to (uild cohesion and reduce friction Ensure all major delivera(les are formally approved! so that chan"e mana"ement can (e invoked afterward Iake technical desi"n and architecture decisions as fle$i(le as possi(le to account for potential chan"es '+ ,udet '5+ Project budet )as not estab$is!ed )it! any pro8en too$ or by any e9perienced person Fud"et will most likely not (e accurate Fud"et will not (e structured in manor to facilitate trackin" and control There will (e unrealistic e$pectations for what can (e accomplished within the (ud"et 0e+estimate the project usin" proven tools and e$perienced personnel 0evise scope to fit within the fundin" availa(le 7ont start the project until a (etter (ud"et can (e esta(lished '6+ Project fundin is $ess t!an t!e estimated cost and is unstab$e+ ;roject will (e una(le to fulfill e$pectations ;roject will likely e$ceed its fundin" 0ene"otiate scope to fit within the fundin" availa(le 7ont start the project until an ade'uate (ud"et or lesser scope is esta(lished D+ Project (inkaes D5+ #!e project is !i!$y dependent upon and cannot proceed )it!out first recei8in comp$eted de$i8erab$es form anot!er separate $inkae project Thin"s out the control of this project can adversely affect this projects outcome and a(ility to (e successful 7elays in linka"e project delivera(les are likely to cause similar delays and increased project pro(a(ility or delays in this projects schedule ;ursue revisin" either or (oth project schedules to allow for ali"nment of project delivera(les 0e+ne"otiate scope and<or schedule Esta(lish a"reement with the linka"e site to fulfill this projects needs and document the a"reement %lose monitorin" and coordination of (oth projects needs to (e performed to minimi&e impact of the conflict -+ Human Resources 2010 Page 9 0isk -ssessment 1uestionnaire Template 2uly 3454 I6TE06-L -U7IT <STEEL> <Project Name> "ection II4#ypica$ !i!%risk Prob$ems&Response Actions: #i"h+risk factors< ;otential pro(lems 0isk 0esponse -ctions -5+ Project manaement e9perience is $i!t Iay take lon"er to define the project and (uild work plan Iay make more mistakes in jud"ment! causin" rework and project delays Iore difficulty or"ani&in" and mana"in" a comple$ project Iay not (e familiar with sound project mana"ement practices Iay not know when to call for help ;rovide up+front project mana"ement trainin" 7esi"nate a more senior person to coach and mentor the project mana"er Freak the project into smaller pieces that are easier to mana"e ;ut a stron" 'uality+assurance process in place to ensure the project is on the ri"ht track Iake sure the major delivera(les are formally approved Utili&e stron" team leaders and team mem(ers to (rin" additional e$perience to (ear -6+ Project manaement processes are unfami$iar or )i$$ not be used Team may have a difficult time understandin" how to raise issues! scope chan"es! and risks ;roject may "et out of control as the internal processes (ecome more comple$ and harder to mana"e %ommunication will tend to (e poorer ;roject delivera(les mi"ht (e completed in different formats Issues may not (e addressed in a timely manner! scope chan"es may (e adopted without thou"ht of impact to the project! risks may (e i"nored! and 'uality may (e compromised %hance that the project may (e in trou(le (efore it is reco"ni&ed ;rovide trainin" to the project mana"er and project team on sound project mana"ement processes and procedures -ssi"n an e$perienced project mana"ement coach or mentor to the project Freak the project into smaller pieces that can (e mana"ed with less+ri"orous project mana"ement 7efine and "ain approval for a set of project mana"ement procedures (efore the project starts! includin" issues mana"ement! chan"e mana"ement! risk mana"ement! and 'uality mana"ement %reate a solid communication plan to ensure everyone knows whats "oin" on and can provide feed(ack Solicit input on issues! risk! scope chan"e! and 'uality concerns on an on"oin" (asis 2010 Page 10 0isk -ssessment 1uestionnaire Template 2uly 3454 I6TE06-L -U7IT <STEEL> <Project Name> "ection II4#ypica$ !i!%risk Prob$ems&Response Actions: #i"h+risk factors< ;otential pro(lems 0isk 0esponse -ctions -:+ Project team is $ocated in dispersed $ocations #arder to communicate effectively Less team interaction and cohesion #arder to (uild personal relationship with the entire team Some mem(ers may feel isolated and not a part of the team Technolo"y pro(lems may result in productivity decrease Try to "et the team into one location! at least for the len"th of the project %reate an a""ressive communication plan to ensure the team communicates effectively #old re"ular meetin"s where the entire team meets face+to+ face Schedule team+(uildin" activities where the entire team meets face+to+face #ave (ackup methods to communicate if the primary technolo"y fails Iaintain fre'uent contact (y phone with remote team mem(ers %reate a central repository to hold the project documentation that all team mem(ers can access .+ *anaement&"enior (eaders!ip "upport .5+ #!e project sponsor is not identified or not ent!usiastic ;roject may not "et the resources it needs ;roject may not have the lon"+term commitment needed ;olitical (attles may delay the project Issues and chan"e re'uests may not (e resolved in a timely manner Esta(lish a stron" steerin" committee to help "uide the project Esta(lish a process for resolvin" disputes (etween or"ani&ations Try to identify a different sponsor -sk the sponsor to dele"ate full authority to another person who can act on their (ehalf 7ont start the project /+ ,usiness or 0rani1ationa$ Impacts /5+ #!e project participant(s) pro8idin content kno)$ede are eit!er not a8ai$ab$e or not identified at t!is time+ Lack of content knowled"e availa(le to the project will adversely affect the a(ility to accurately complete the project ;roject recipients will not (e pleased with the project 0e+ne"otiate resource commitments to make content knowled"e availa(le to the project 0e+ne"otiate schedule to o(tain re'uired content knowled"e 7ont start the project 2010 Page 11 0isk -ssessment 1uestionnaire Template 2uly 3454 I6TE06-L -U7IT <STEEL> <Project Name> "ection II4#ypica$ !i!%risk Prob$ems&Response Actions: #i"h+risk factors< ;otential pro(lems 0isk 0esponse -ctions /6+ ,usiness processes and po$icies re7uire substantia$ c!ane ;olicy chan"es could delay the project ;eople will (e confused with new processes! which will affect their a(ility to utili&e the solution ;ossi(ility that new processes will not (e fully inte"rated at first ;ossi(le void if new processes dont fully cover all contin"encies System functions may not (e used if not supported (y correct procedures Su(stantial chan"e in processes may result in destructive (ehavior 7ocument all current policies and processes and ensure that they are correct %ommunicate precisely how the new processes differ from the old ones %ommunicate potential chan"es as far in advance as possi(le Ensure the customers are definin" the process and policy chan"es #ave one person responsi(le for all process and policy chan"es %reate an a""ressive communication plan to keep customers en"a"ed and informed Use the new processes in a pilot test or prototype first to ensure they are worka(le and correct Include the successful implementation of new policies and processes as part of the performance criteria for mana"ers Fe open to customer input on process chan"esNfor (etter ideas and to allow them to feel they have impact /:+ '!anes to orani1ation structure are substantia$ Jr"ani&ational uncertainty can cause fear in the or"ani&ation ;eople may not focus on project if they have or"ani&ational concerns ;eople may fear loss of jo(s in a new or"ani&ation ;eople may not use the system if they are unhappy with the or"ani&ational chan"e Uncertainty may cause decisions to (e delayed Jr"ani&ational chan"e may result in decisions made for political purposes 7ocument the concerns that come out of a new or"ani&ation and look for ways to miti"ate the concerns %ommunicate early and often a(out the potential for chan"e and the (usiness reasons for it Involve representatives from all stakeholder areas in the or"ani&ational desi"n and options Aet human resources involved to deal with potential people issues 2010 Page 12 0isk -ssessment 1uestionnaire Template 2uly 3454 I6TE06-L -U7IT <STEEL> <Project Name> "ection II4#ypica$ !i!%risk Prob$ems&Response Actions: #i"h+risk factors< ;otential pro(lems 0isk 0esponse -ctions /;+ Hi! number of orani1ations are affected %oordination is more comple$ -pprovals can (e more cum(ersome and len"thy Iore difficult to reach consensus Iore people and "roups to involve in plannin" and re'uirements #arder to know the major stakeholders of the various or"ani&ations Implementation is harder and more comple$ Esta(lish a formal approval process %reate a steerin" committee to represent the entire stakeholder community Meep the sponsor en"a"ed and ready to intervene in the various or"ani&ations Include representative from each or"ani&ation in re'uirements! 'uality assurance! and testin" Include opportunities for people from the various or"ani&ations to meet and interact 8ork with the team on strict adherence to overall project o(jectives and priorities Use consensus+(uildin" techni'ues when at all possi(le /=+ 'ustomer commitment $e8e$ is passi8e&!ard to enae Iay point out low confidence in the (usiness value #arder to "et customer time and resources needed #arder to "ather (usiness re'uirements %ustomers may undermine or work a"ainst the project %reate an a""ressive communication plan to keep customers en"a"ed and communicate the (usiness (enefit %reate user "roup to surface concerns and (uild enthusiasm -sk for customer participation in plannin" and re'uirements "atherin" -sk for help from the sponsor to "enerate e$citement Look for opportunities to sell project in fun settin"s and conte$ts Fe proactive in "ainin" commitments for customer resources when you need them 7ont start the project H+ #ec!no$oy 2010 Page 13 0isk -ssessment 1uestionnaire Template 2uly 3454 I6TE06-L -U7IT <STEEL> <Project Name> "ection II4#ypica$ !i!%risk Prob$ems&Response Actions: #i"h+risk factors< ;otential pro(lems 0isk 0esponse -ctions H5+ #!e project tec!no$oy is ne) and unfami$iar (or ne) re$eases) Learnin" curve may result in lower initial productivity Iay (e inte"ration pro(lems (etween old and new technolo"y 0esistance to technolo"y chan"es may cause the project to (e delayed Iay (e difficulty testin" the new technolo"y Technolo"y may not (e installed or confi"ured correctly! which will lead to project delays 6ew tools can lead to lon"er delivery times 6ew technolo"y may re'uire su(stantial conversion efforts System performance may (e poor while e$pertise is "ained in optimi&in" and confi"urin" the technolo"y ;rovide as much trainin" on the new technolo"y as practical! as early as possi(le Train everyone who needs to install! use! or support the new technolo"y Iake arran"ements to rely on vendor technical specialists! when needed Use outside consultants who are familiar with the technolo"y Iake sure there is an ade'uate test environment where the technolo"y can (e utili&ed without affectin" production Ensure that solid analysis is completed re"ardin" the new technolo"y functions! features! and capa(ilities %reate procedures and standards for how the new technolo"y should (e utili&ed %reate a pilot test or prototype to utili&e the new technolo"y in a small way at first H6+ #!e tec!nica$ re7uirements are ne) and comp$e9 Iay (e difficult to understand the re'uirements and the implications of desi"n decisions Iay (e inte"ration issues (etween old and new technolo"y Iay (e difficulty testin" the comple$ technolo"y The more comple$ the technolo"y! the "reater the risk that pro(lems will occur ;ro(lems with incompati(le technolo"ies may not (e uncovered until inte"ration or system testin" Utili&e system and technical desi"n documents to clearly lay out how the technolo"y fits to"ether 7efine the overall system technical architecture and have it approved (y knowled"ea(le people in your company Send the architecture proposal to outside consultants for further feed(ack and validation %reate a pilot test or prototype to utili&e the new technolo"y in a small way at first Try to su(stitute more proven and familiar technolo"y in the architecture Utili&e multiple products from the same vendor to ease inte"ration comple$ities Use products that utili&e open standards and architectures to reduce the risk of inte"ration pro(lems 2010 Page 14 0isk -ssessment 1uestionnaire Template 2uly 3454 I6TE06-L -U7IT <STEEL> <Project Name> "ection II4#ypica$ !i!%risk Prob$ems&Response Actions: #i"h+risk factors< ;otential pro(lems 0isk 0esponse -ctions H:+ "ubject matter is not )e$$ kno)n by t!e project team Lon"er learnin" curve for project team mem(ers The project may slip (ehind in the early portions of the project 6o sense for whether (usiness re'uirements make sense ;ossi(ility that critical features or functions will (e missed 6eed to initially rely on customer for all su(ject+matter e$pertise Take as much trainin" as practical! as early on as possi(le Frin" the key customers onto the project team Spend e$tra time understandin" and documentin" the re'uirements Set up approval process for re'uirements that re'uire multiple su(ject+matter e$perts Use joint application desi"n D2-7E session to "ather re'uirements from all stakeholders to"ether Utili&e more fre'uent walkthrou"hs and include the users Fuild e$tra time into the estimates for application analysis and desi"n activities I+ 2endor I5+ Packae imp$ementation is from a ne) 8endor ;ossi(ility that vendor may not survive and leave you with no support Up"rades may (e in jeopardy if there are not enou"h sales in the marketplace 6o prior relationships from which to (uild a 'uick partnership Le"al and financial concerns may delay contracts and the project Iake sure that all a"reements with the vendor (e in writin" Insist that source code (e placed in escrow in case the company does not survive -sk the vendor to (e a part of the project team Iaintain a vendor lo" to track pro(lems with the packa"e Iake sure the vendor is financially sound Esta(lish a"reements with the vendor stipulatin" support level and pro(lem resolution times I6+ Project re7uires o8er =?@ contractors )!o may not yet be committed to t!e projectA ;roject lackin" re'uired staff at start Schedule will (e adversely impacted Increase project mana"ement oversi"ht of contractor personnel Start of project should (e delayed until staffed Increased communications focus is a must 3+ 0t!er (add as appropriate to project) 35+