7/29/2014

What is REMEDY Ticketing tool, how it works? can any body answer.?

BMC Remedy
Software
Remedy CRM

Remedy Itsm
It Ticketing
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Basis
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Question

What is REMEDY Ticketing tool, how it works? can any body

answer.?

Question Submitted By :: Basis

I also faced this Question!!

Answer REMEDY is a customer relationship tool which can be used to

#1
log / monitor the issues or problems faced by customers by

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Answer Posted By

Mumtaz Hussain
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What is REMEDY Ticketing tool, how it works? can any body answer.?

the means of incident management tickets. Each ticket is

like an incident (problem) which is created by helpdesk and
assigned to relevant support team.
Concerned support team memeber take the ownership of the
ticket and updates the work log (troubleshooting steps
performed during the course of action)
Also , it can be used to monitor Service Requests / change
managment ( Change Requests) and problem managment.
Is This Answer Correct ? 435 Yes
28 No

Answer Remedy is a customer relaton tool which you can use log the
#2
moniter the issues or problem faced by customer.
Is This Answer Correct ? 123 Yes
24 No

Amit

Answer Remedy ticketing system is a incident management tool.This

#3
was developed by BMC software. This is a tool is frontend
of huge database of incidents( tickets). In support
organaization sers report troubles(issues) or few troubles
can be reported automatically through traps. These troubles
or issues are reported through applications. Remedy is one
such application which is developed by BMC software. These
trouble tickets or incidents are managed by the company who
owns the database or can also be accessed by the customer
to get the status update or provide feedback. This tool can
be effectively used to download data from database for
problem management and incident managemenet

Sneha

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Is This Answer Correct ?

80 Yes

10 No

Answer REMEDY is a Third party Tool or it is a Tracking toll,

#4
which is used to track the issues, what ever the requests
getting from customer we need a create in terms of PMR
(Problem Managemnt Report),and also it is used to monitor
Service Requests,Change Requests and problem managmentt
reports.
For Example TALLEY it's tracking Account related issues,
same manner REMEDY is using for track the issues.
Is This Answer Correct ? 56 Yes
26 No

Answer Whenever a student, faculty member or staff member reports a

#5
technical problem (i.e. a problem with their computer hardware or
software), it's recorded as a Remedy "ticket." The ticket is

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Kandimalla Koteswara
Rao

Alkesh

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7/29/2014

What is REMEDY Ticketing tool, how it works? can any body answer.?

tracked in the Request For Service problem tracking system

(UNC-CH PTR) until it is resolved. Remedy provides a way to
track customer problems whether they report them by telephone,
Internet, e-mail, in person at the ITS Information Technology
Response Center (ITRC) or at one of the other campus technical
support centers.

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Is This Answer Correct ?

43 Yes

35 No

Answer Remedy is the ticketing tool developed by BMC corporation. By

#6
ticketing tool it means that we can assign certain requests and
defects in the live project with a unique number, which helps the
business people and the other stake holders track it in a better
way.
In a high level view, this tool has got some important features like
assigning and tracking Incidents (INC#), work orders and change
requests for specific business needs. Also this tool can send out
emails, and other notifications which can alert user on the go.
Is This Answer Correct ? 2 Yes
1 No

Anand

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What is REMEDY Ticketing tool, how it works? can any body answer.?

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