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IT operational intelligence is both an opportunity for resellers to improve their services and sell customers a new information stream for business insight. This was the subject of a recent report titled Masters of Machines, freely available to CRN readers at the link given at the end of this article. The report delves in to a wide range of issues with regard to the operational intelligence capabilities of Europe organisations across a variety of sectors and business sizes.
IT operational intelligence is both an opportunity for resellers to improve their services and sell customers a new information stream for business insight. This was the subject of a recent report titled Masters of Machines, freely available to CRN readers at the link given at the end of this article. The report delves in to a wide range of issues with regard to the operational intelligence capabilities of Europe organisations across a variety of sectors and business sizes.
IT operational intelligence is both an opportunity for resellers to improve their services and sell customers a new information stream for business insight. This was the subject of a recent report titled Masters of Machines, freely available to CRN readers at the link given at the end of this article. The report delves in to a wide range of issues with regard to the operational intelligence capabilities of Europe organisations across a variety of sectors and business sizes.
Operational intelligence as a value- add http://www.quocirca.com 2014 Quocirca Ltd
IT operational intelligence is both an opportunity for resellers to improve their services and sell customers a new information stream for business insight. This was the subject of a recent Quocirca report titled Masters of Machines, freely available to CRN readers at the link given at the end of this article.
The report defines operational intelligence as the harnessing of machine data to gain real- time insights into operations to access, tune and improve IT and business processes, to identify security threats, highlight performance issues and see emerging customer trends. Machine data being the stuff automatically generated as IT systems log their own activity; what data went via which router, who accessed which application and when, the IP addresses, URLs and devices via which web sites are accessed and so on.
Operational intelligence fits the 5 Vs often used to define big data, making it a true big data problem and opportunity. The volumeof records involved can run into billions per year for a given organisation, the data is derived from a wide variety of sources. The opportunity is to use the data in near real-time (velocity), to provide accurate insight (veracity) to add value to a given organisations operational capability.
The report delves in to a wide range of issues with regard to the operational intelligence capabilities of Europe organisations across a variety of sectors and business sizes. An index is defined for operational intelligence maturity and this is used to measure how organisations vary in their ability to capitalise on all the machine data that is available to them.
One area that was examined was the sharing of operational intelligence with partners. The more likely an organisation was to outsource the management of its IT infrastructure the more value it placed on operational intelligence capability (Figure 1). This is because there is plenty of value to be had in sharing operational intelligence and experienced service providers will be more likely to know about this than an IT department that operates in relative isolation.
Operational intelligence as a value- add http://www.quocirca.com 2014 Quocirca Ltd
However, overall the sharing of operational intelligence with partners was low (Figure 2). Of all the roles that have access IT managers top the list with partners and service providers coming near the bottom. That may change with awareness; the data shows that where there has been investment in operational intelligence (leading to the greatest maturity) value has followed well beyond internal IT, 82% of those with the maximum maturity are making operational intelligence available to board level execs for business decision making (Figure 3).
The report goes on to look at the ways machine data is gathered and processed to provide operational intelligence. Most organisation still use ad hoc tools such as spreadsheets, general purpose business intelligence tools and database systems. Few are currently using purpose built tools, but those that do already collect and analyse more machine data and the figures will likely improve as the use of tools that are relatively new to many matures.
The sponsor of Quocircas report, was the San Francisco-based Splunk Inc. As arguably the leading operational intelligence tools provider, Splunks main competition, is the use of home grown methods and tools designed to do other jobs. It also overlaps with providers in other areas that have some of the same capabilities; this includes system management, application and network performance monitoring, user experience monitoring and security information and event management (SIEM).
So, those two new reseller opportunities again: first, if your services extend to managing elements of your customers IT infrastructure, sharing operational intelligence through capable tools can provide better insight in to problems and mean they are anticipated in advance and more quickly fixed. Second, improved operational intelligence opens up a new stream of business insight for your customers non-IT execs. A win-win if ever there was one.
Quocircas report, Masters of Machines, if freely available at this link: http://www.quocirca.com/reports/955/masters- of-machines--business-insight-from-it- operational-intelligence
This article first appeared in CRN UK and on: http://www.channelweb.co.uk
Operational intelligence as a value- add http://www.quocirca.com 2014 Quocirca Ltd
About Quocirca Quocirca is a primary research and analysis company specialising in the business impact of information technology and communications (ITC). With world-wide, native language reach, Quocirca provides in-depth insights into the views of buyers and influencers in large, mid-sized and small organisations. Its analyst team is made up of real- world practitioners with first-hand experience of ITC delivery who continuously research and track the industry and its real usage in the markets.
Through researching perceptions, Quocirca uncovers the real hurdles to technology adoption the personal and political aspects of an organisations environment and the pressures of the need for demonstrable business value in any implementation. This capability to uncover and report back on the end-user perceptions in the market enables Quocirca to advise on the realities of technology adoption, not the promises.
Quocirca research is always pragmatic, business orientated and conducted in the context of the bigger picture. ITC has the ability to transform businesses and the processes that drive them, but often fails to do so. Quocircas mission is to help organisations improve their success rate in process enablement through better levels of understanding and the adoption of the correct technologies at the correct time.
Quocirca has a pro-active primary research programme, regularly surveying users, purchasers and resellers of ITC products and services on emerging, evolving and maturing technologies. Over time, Quocirca has built a picture of long term investment trends, providing invaluable information for the whole of the ITC community.
Quocirca works with global and local providers of ITC products and services to help them deliver on the promise that ITC holds for business. Quocircas clients include Oracle, IBM, CA, O2, T-Mobile, HP, Xerox, Ricoh and Symantec, along with other large and medium sized vendors, service providers and more specialist firms.
Full access to all of Quocircas public output (reports, articles, presentations, blogs and videos) can be made at http://www.quocirca.com