NAVISPHERE SP COLLECTS

Using Navisphere perform the following steps to collect and transfer the
SPCollects to your local drive.
1. Login to Navisphere Manager
2. Identify the Serial number of the array you want to perform the SP Collects on
3. Go to SP A using expand (+)
4. Right click on it and from the menu, select SPCollects
5. Now go to SP B in the same array
6. Right click on it and from the menu, select SPCollects
7. Wait for 5 to 10 minutes depending on the how big your array is and how busy
your array is
8. Now right click on SP A and from the menu select File Manager
9. From the window, select the zip file
SerialNumberOfClariion_spa_Date_Time_*.zip
10. From the window, hit the transfer button to transfer the files to your local
computer.
11. Follow a similar process ( 8, 9, 10) for SPB, from the File Manager
12. The SP B file name will be SerialNumberOfClariion_spb_Date_Time_*.zip
For customers that do not have SPCollects in the menu (running release 13
below), there is a manual way to perform SPCollects using Navicli from your
management console or an attached host system.
To gather SPCollects from SP A, run the following commands
navicli h xxx.xxx.xxx.xxx spcollect messner
Wait for 5 to 7 mins
navicli h xxx.xxx.xxx.xxx managefiles list
The name of the SPCollects file will be
SerialNumberOfClariion_spa_Date_Time_*.zip
navicli h xxx.xxx.xxx.xxx managefiles retrieve
where xxx.xxx.xxx.xxx is the IP Address of SP A
For SP B, similar process like above, the name of the file you will be looking
for is SerialNumberOfClariion_spb_Date_Time_*.zip
Where xxx.xxx.xxx.xxx will be the IP Address of SP B
SPCollects information is very important with troubleshooting the disk array
and will give the support engineer all the necessary vital data about the storage
array (environment) for troubleshooting.
The following data that is collected using the SP Collects from both the SPs:
EMC GRAB REPORTS:

EMC Grab script is run on Hosts which have issue, EMC Grab and EMC
Reports utilities can be downloaded from the links given below. From FTP:


For UNIX hosts such as (AIX, HP-UX, Linux, Solaris,
Tru64) ftp://ftp.emc.com/pub/emcgrab/Unix/

For ESX hosts ftp://ftp.emc.com/pub/emcgrab/ESX/
For ESXi hosts ftp://ftp.emc.com/pub/emcgrab/ESXi/

For Windows hosts ftp://ftp.emc.com/pub/emcgrab/Windows/
For Open VMS hosts ftp://ftp.emc.com/pub/emcgrab/vms/
From the web http://powerlink.emc.com


Please note that if you are unable to access the Links, then you might have
Permission issues with Power link site. Do send a Mail to
"powerlink@emc.com" to get the issue resolved permanently.


You can also refer to Primus article "emc102335" if you need more in-
depth information on the same