DFP Profle Qualities

1. Strong communication absolute must - not just English - ability to

comprehend and clearly communicate ideas in a structured manner.
2. Knowledge of web technologies, html, JaaScript, etc.
!hey can go through w"schools.com, learn and practice #!$%
and JaaScript.
Screenshot attached for releant lin&s.
'ractice creating a basic #!$% webpage with lin&s, etc.
(hen as&ed )uestions on basic tags *head. body, etc+ used,
should be able to e,plain them along with uses of the tags.
". E,perience on !echnical !roubleshooting, bug -,ing, problem soling etc
(hen as&ed )uestions on what their role was and what they did
on a daily basis, should be able to e,plain in a clear and
logical manner.
.uestions will be focused on the approach ta&en to sole a
problem. /nswers should probably be in the below se)uence0
o 1sing all e,isting resources
o 1se a search engine2forums to research online
o Spea& to your colleagues and seniors as they may hae an
answer or had similar issue earlier
o Keeping the client informed about the progress and delay if
any
o 3ollow up on a regular basis
o Ensure that the issue is soled
o 4ustomer centric approach and satisfaction is ery
important
5. 6asic &nowledge of online ad world and 73' *7oubleclic& for 'ublishers
and its uses+.
'resentation is attached on the bene-ts of online adertising
compared to traditional, etc.
8ideos related to (ebsering and /dsering are below0
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http022www. youtube .com2watch9:14<nBC7DlwE
http022www. youtube .com2watch9:u3Eo$>CbF.?
http022www. youtube .com2watch9:prhC&f1Jbmw
http022www. youtube .com2watch9:SeD7?.G7i2.=feature:relmfu
http022www. youtube .com2watch9:Hp2da"3H7?I
Search for information online about 73'0
o http022www.google.com2dfp2info2sb2fa).html
6elow are some websites which can gie information about online
adertising0
o www.adopsinsider.com
o www.iab.net
Knowledge of how any webpage *e.g0 google.com,
timeso-ndia.com+ will load from the bac&end.
o 3rom the time the browser is opened and an 1;% entered in
the address barJ F' addressJ 7HSJ re)uest to (eb content
sererJ data sent bac& to the users browserJ re)uest goes
to /d serer to fetch adsJ ads sent bac& to the browser -
the entire loop.
o Kood information
here0 http022computer.howstuLwor&s.com2web-page.htm
>. 'rior e,pertise in technical customer support2product support
Should hae &nowledge and e,perience of S%/Ms, deadlines, metrics,
.uality, 4S/!, etc.
Fmportance of 4ustomer centric approach and 4S/!Ns.
O. ;easons to join the Koogle project0
Should be conincing and not because they want to come to
#yderabad and that is the reason to join Koogle - because it is in
#yderabad.
Hot about the brand, we all &now it is a great brand but thatMs not
the only reason you want to wor& in Koogle
Koogle has great products and serices which we use on a daily
basis - Koogle search engine, K$ail, 4hrome browser, /ndroid
$obile DS, $aps, etc which you are impressed by.
Koogle is a company which supports new technology, diLerent
and forward thin&ing, etc.
o Kie e,amples to support your answers
o ;esearch about what Koogle does diLerent and what are
the technology and products its wor&ing on.
A. (hat are the products created by some of the large companies9
/pple products
$icrosoft products
Koogle products,etc
?. (hat will be your role in the process9
/nalysts should be ery clear about the role
'roiding technical support for the 73' /dserer tool
Email based process - not oice process.
(ebsite companies *publishers+ use the 73' tool to setup online
ad campaigns. Fn the process, if they face any issues, they will
contact support to hae their issues corrected. !hatMs where our
role starts -
o (e will receie an email from clients.
o Heed to understand the )uestion
o ;esearch and troubleshoot the issue
o !ry to replicate the issue in a test page and test networ& if
applicable
o 'roide resolution and #elp articles and educate the client
o Ff its a bug in the tool, need to escalate to engineering team
o 3ollow up on the case with diLerent departments if re)uired
.uestions can range from0
o $y ad is not showing up
o /d not showing as intended *geotargeting not wor&ing, etc+
o 4lic&s are not trac&ing
o Fmpressions and clic&s are not matching with "rd party
/dserer numbers
o Enabling features, etc
o (eb'age tagging issues
4andidate should not use technical jargon unnecessarily without &nowledge
about them.
Ff as&ed )uestions, should be able to e,plain them.
C. (ill be re)uired to wor& in diLerent shifts */'/4, E$E/ and H/+
Early morning, afternoon or night shifts.
Please fnd below the FAQs by ops
for MRO
1.(hat is an ad serer,
2.(hat are "rd party adertisers and their bene-ts.
". #ae you faced any scenario where one of your team member committed a
mista&e and how did you resole the issue.
5.;oles and responsibilities
>.Iou hae two clients who face issues which one will you resole -rst.
O.#ow do chec& a creatie history
A. !ypes of creaties handled.
?. 7iLerence between ideo ads and te,t ads.
/nd on personal details such as family bac&ground, reason for change, Pe,ibility
towards wor&ing in shifts and on stability.
'S Q /ll 4andidates shortlisted for the Koogle should prepare on the aboe.