Highly qualified experienced Senior Test Analyst with both ISEB foundation and

Intermediate qualification with a proven track record of planning, estimating, and

designing using both automation and manual testing in the Healthcare, CRM, Customer
Service, Telecommunications, Sales & Marketing and Government/Public Sector also
with a proven track record of delivering testing services as either an individual test
specialist or as a Test Lead

Highly qualified & experienced ISEB Software Test Practitioner with a proven track
record of
planning, estimating, designing, executing and recording the results of automated &
manual tests in the Financial, Hospitality, Criminal Intelligence, Telecommunications &
Medical sectors. Skilled with fault recognition, results verification, test tools &
documentation. A first-class Test Analyst, who implements new ideas, provides solutions
to problems and manages test projects, whilst working alone as well as with a team.
Effective and efficient time manager with proven organisational abilities who prioritises
tasks to achieve the agreed goals.

Profile

A technically competent and industry savvy IT professional with over 10+ years
experience as a Software Test Analyst. Proficient in test planning, test case generation,
test design, test execution and automation. Culturally sensitive and well traveled, adapts
well to client environments to achieve quality deliverables that meet customer
expectations.

Projects: Media, Educational software, Database Migration, Electronic Billing,

Telecommunication, Web testing, User Administrative software, Telecom, Data Storage.
ISEB certified (Foundation and Intermediate level) and also with a valid Security
clearance.
Well versed with project life cycles and process improvements.
Working/thorough knowledge of and expertise in Team Management, and all aspects of
Software Quality Assurance.
Experienced in testing multi-tire application server based on Java applications and Web
Applications.
Accomplished customer relationship skills.
Produce well structured documentation.
Self-motivated, flexible and adaptable in approach, with a attention to detail, and ability
to effectively problem solve and use initiative.

Provided specialist testing support and hands-on guidance to end users attending UAT
phase, ensuring expectations were managed and deliverables met to tight timescales
and to a good quality standard. Maintained strong focus on the delivery of the testing
goals within limited time and resource constraints

Provided regular test team reports ensuring Test Management were proactively
appraised of exceptions, relevant issues, risks or developing trends

Developed a limited Proof of Concept plan for introduction of Quick Test Professional
(QTP), resulting in initial demonstrations of script automation by Test Analysts to senior
management and setting realistic expectations
Performed team-leader role working with 6 test analysts and managed test work-
package activities/reporting using Test Director as the end to end test management tool

Developed a successful test approach to ensure effective and structured testing of

process, functional, interface and reporting test areas, subsequently documented in the
work-package Test Plan

Designed 40+ detailed test scripts, all uploaded into Test Director and assisted other
Test Analysts with their script development and provided advice and guidance as
needed

Executed assigned test scripts, captured results and logged defects in Test Director

Provided hands-on test support to end users performing UAT and to expert witness
subject matter experts

Defined, created and executed over 160 manual test scripts to regression test the later
release of the application. Also designed bespoke scripts to test specific bug fixes and
patches that were included as part of the upgrade

Working closely with the client staff, designed and delivered full test documentation
including the test plan, test scripts and relevant test aids/diagrams

Executed detailed tests covering Functionality, Process Flow, Usage, GUI, Data,
Configuration, Security, basic Application Performance and tested a Data Interface
to/from an external supplier

Defined and developed end to end defect management process supported by Mercury
Test Director. This included defining all status values and meanings, determining
additional required fields/values and ensuring all of the test and development team were
trained in the workflows

Documented defects, completing retests and updated logs as appropriate. Successfully

delivered system testing covering regression, enhancements and bug fixes, on time to
high quality

Developed an excellent working relationship with software development group,

participating in both design and bug fix reviews and also helped define release naming
and control standards

Produced concise test reports for weekly meeting with project manager and other client
staff to ensure appropriate visibility of test progress and issues

Greatly reduced UAT time/costs due to a thorough system testing phase – ultimately
resulting in no significant defects being introduced into the live environment

Senior Test and Business Analyst role for a Clarify CRM deployment and delivered
functional testing, UAT support, business and process analysis, process
design/modelling and mapping, user training and mentoring of two junior analysts

Performed in-depth testing activities for each major release including functional testing,
web portal tests, process testing and UAT. Captured and documented logs in Test
Director and performed retesting of fixes as required. Provided application expertise and
support to the test manager and to various users engaged in acceptance testing
activities

Contributed at various solution design prototyping and review sessions, ensuring clarity
of understanding, feature testability and gained early visibility of likely testing
requirements

Developed UAT Test Cases working with key users and helped design the issue
reporting process, ensuring issues were reviewed prior to entry as high quality defects in
Test Director

Provided business analysis, data mapping expertise and in-depth functional and
configuration support covering Customer Service, Sales, and System Administration
application modules

Working closely with Sales Management and the System Integrator, developed a sales
lead qualification process map and then used system functionality and defined back end
queries to slim down (contact details removed) potential leads to 500 high quality targets
for the sales force

Lead the process team to implement a Clarify CRM enabled redesign of core business
processes within European Support Centres. Responsible for process re-design and
testing

Relevant Experience and Skills

Strong skills in building good relationships with Business Managers, End Users, UAT
participants, Software Supplier staff and with Project team members
Very good practical understanding of Test Strategy, Test Management, Test Planning
and general Testing principles
Good understanding of Waterfall, V-Model and RAD Development/Test approaches
Basic understanding of AGILE principles and approaches
Very good understanding of structured testing activities covering System, Functional,
Business Process, Model Office, UAT, Regression and Smoke Testing
Good understanding of industry sectors including Healthcare, CRM,
Telecommunications, Customer Service, Sales & Marketing, Government & Public
Sector
Very good Test Lead and team working skills – proven ability to quickly integrate into a
test team
Proactive and committed approach
Very good communication, organisational and people skills
Reasonable understanding of effective working with Offshore Development & Test
Teams
Proven skills in working effectively with client representatives, individually or in a group
setting
Very good functional and practical knowledge of Cerner Millennium Powerchart, PM
Office, Scheduling and Theatre applications
Quite good knowledge of FirstNet, Case Note Tracking and HIM Request Queue
applications
Excellent understanding of Mercury Quality Centre application administration,
customisation, workflows and best practices
Excellent knowledge of all Mercury Quality Centre modules including Requirements,
Test Plan/Test Scripts, Test Lab/Execution, Defect management and Reporting/Analysis
tools
Good understanding of test automation principles and very basic knowledge of Mercury
QTP
Basic knowledge of Borland Caliber RM application
Very good Test Analyst skills covering Windows Applications, GUI functionality, Web
application usability and functionality, Client Software, Configuration, Business Process
and Reports
Excellent test documentation and report writing skills, good keyboard skills
Very good test scripting skills including standards, effective approaches, structure,
design, maintenance and reviews
Very good test script execution skills
Excellent defect management skills and understanding of the defect life cycle

Testing Courses and Qualifications

DSDM Atern Foundation Examination Qualified (2008)

Administering Mercury Quality Centre/Test Director (2005)
ISEB Foundation Certificate in Software Testing Qualified (2004)
QBIT Web Courses:
Testing Web Functionality
Usability and Compatibility
Testing Web Implementation
Understanding Web Technologies for Testers
QBIT: Introduction to Mercury Quick Test Pro 8.2

Applications and Operating Systems used

Windows 95/98/2000/NT4.0/XP, Cerner Millennium, Mercury Quality Centre v9 (all

modules), Test Director 8.0 (all modules), QTP, Clarify/Amdocs Classic Clients, MS IE
6/7, MS Excel 2003/7, MS Outlook 2003/7, MS Power Point 2003/7, MS Project 2003,
MS Word 2003/7, MS Visio 2003, ACT, SQL+, TOAD, Borland Caliber RM

Experience with many testing tools – Rational Manual Tester, Mercury Test Director,
Avellino Discovery.
Good experience of unit, system, integration, regression and smoke testing.
Good testing experience on various platforms including Unix, AIX, Windows Server
2003, Solaris and IBM Mainframes using Oracle, DB2 UDB and SQL Server, using
different web browsers (Firefox and IE) and Application Servers Tomcat and
WebSphere.
File interrogation - DB2 and Oracle SQL, and FileAid.
Legacy System Migration analyst and data mapper.

Working as part of a 9 testers, I was tasked with working closely with business
representatives to facilitate the UAT effort. Prior to the commencement of UAT, I was
involved in both system and integration test phases.

Develop plans for and testing both hardware and software systems. Produce and
document re-usable test scripts and procedures (with expected results) to test new and
amended software and hardware to be executed by self and other staff. Interpret and
execute complex test procedures using agreed methods and standards. Document test
failures and successes compared with pre-defined criteria, in accordance with agreed
standards. Use normal operating facilities, diagnostic tools, technical manuals, test
scripts and systems documentation to identify, diagnose and report on system errors.
Review test results and modifies tests if necessary. Produce reports on system quality
and metrics on test cases. Produce plans to test the effect of the new and changed
software and hardware on existing systems.

Planning the overall testing strategy for a project

Creating Test Plans, including manual test scripts
Leading a small test team to execute a test plan according to a project schedule
Liaising with the development team to ensure defects are fixed in a timely manner
Reporting the test team’s progress to project stakeholders.
Producing Test Reports, including recommendations on the operational readiness of the
software being tested
Formal review of requirement and physical design documents coverage
Test case derivation from the user requirement, functional specification and design
specification, in order to develop the most appropriate test cases, scripting
methodologies and techniques were used
Executing functional and system integration testing
Tracking logging and updating defect with test director and also prioritising the defects
assigning severity to validation testing, and also make sure that all links are in working
order i.e. no missing or broken links
Issue of escalation to team leader as well as attending daily team meetings

Participated in Fagan Inspections of the design documentation.

Created test requirements and test scripts in Mercury TestDirector.
Identified and created the test data required to perform the planned tests.
Executed test scripts, logging all results and defects in Mercury TestDirector.
Determined the regression testing requirements using a risk-based analysis approach
and subsequently executed the necessary regression tests.
Provided both regular progress reports and informal updates to management on the test
preparation and execution activities.
Created formal test completion reports (scorecards) to meet regulatory audit
requirements.
Provided technical input into the creation of user training materials.
Supported business users during their user acceptance testing and pilot implementation
phases.

Functional and System Integration testing of COTS and bespoke applications used
across all the Foreign & Commonwealth posts to ensure they will deploy and run on the
3rd generation infrastructure, consisting of the XP operating system and 2003 Server
migration from NT. Create manual test scripts using Rational Test Manager and
automated scripts with Rational Robot together with planning test schedules,
troubleshooting, problem solving and reporting, defect management using Rational
Clearquest. Project management tools included MS Project and Sharepoint for
managing requirements, deliverables and timelines.
Responsibilities

Responsible for all aspect of project lifecycle phases including network design,
implementation and support, working closely with the designers to ensure they give an
effective handover with all the information require to develop a robust implementation
plan without compromise to the network and interruption to live services. Once
implementation plan is approved, leading and executing the plan with the support
required. Each implementation is completed when change is to the network support team.

Experience of developing and administering large and complex Cisco based

infrastructure within large blue chip organizations
Excellent verbal & written communication skills
Ability to develop, present and defend recommendations
Ability to learn new skills quickly in a fast paced environment
* Excellent client facing attributes
* Relationship management abilities to develop and maintain effective relationships with
work colleagues and clients.
* Proactive approach with the ability to take on responsibility and progress a situation.