CCC

Citizen's / Client's Charter
(India Meteorological Department)

(2013-2014)
for
Address
Mausam Bhawan, Lodi Road, New
Delhi-110003
Website ID www.imd.gov.in/
Date Of Issue July 2013
Next Review June 2014
03/09/2013 2.58 PM Generated on
Vision Mission
Citizen's / Client's Charter for India Meteorological Department-(2013-2014)
The vision of India Meteorological Department is to nurture the science and technology of meteorology to provide increasingly more
efficient Weather and Climate Services for safety of life and property and to contribute to the cause of national development.
Mission
To take meteorological observations and to provide current weather and weather forecasts / meteorological information for optimum
operation of weather-sensitive activities like agriculture, irrigation, shipping, aviation, offshore oil explorations, etc.
To warn against severe weather phenomena like tropical cyclones, norwesters, dust storms, heavy rains and snow, cold and heat
waves, etc., which cause destruction of life and property, agriculture etc.
To provide Climatological information required for agriculture, water resource management, industries, oil exploration and other
nation-building activities.
To conduct and promote research in meteorology and allied disciplines.
To detect and locate earthquakes and to evaluate seismicity in different parts of the country for development projects.
Objectives
Functions
Vision
page : 2 of 16
Main Services / Transactions
Citizen's / Client's Charter for India Meteorological Department -(2013-2014)
Services / Transaction Weight %
Responsible
Person
(Designation)
S.No. Email
Mobile
(Phone No.)
Process
Fees
Amount Mode Category
Document
Required
N/A Shri B.K. Bandyopadhyay,(Scientist
'F')
N/A N/A Weather Forecasts and Warnings 25 bkbando1705@yahoo.co
m
9582322562
Standard Operational Procedures N/A
1
(1124635664)
N/A Dr. K. K. Singh,(Scientist 'F') N/A N/A Agro-meteorological advisories at district Level 10 kksingh2022@gmail.com
9868110771
2
(1124611710)
N/A Shri M.K. Bhatnagar,(Scientist 'F') N/A N/A Meteorological support for Civil Aviation purpose 10 bhatnagarmk1@gmail.co
m
9582041093
3
(1124615371)
page : 3 of 16
Responsible
Person
(Designation)
S.No. Email
Mobile
(Phone No.)
Process
Fees
Document
Required
N/A Dr. (Mrs) Surinder Kaur,(Scientist
'F')
N/A N/A Rainfall Monitoring 10 skaurg@yahoo.com
9868251901
4
(1124619167)
N/A Dr. R.S. Dattatrayam,(Scientist 'F') N/A N/A Monitoring of Earthquakes 10 dattatrayam_rs@hotmail.
com
9868109671
5
(1124611305)
N/A N/A N/A Standard Operational Procedures N/A
page : 4 of 16
Responsible
Person
(Designation)
S.No. Email
Mobile
(Phone No.)
Process
Fees
Document
Required
N/A Dr. S.K. Peshin,(Scientist 'F') N/A N/A Environment Monitoring 10 sk.peshin@imd.gov.in
9810240574
6
(1124635797)
Demand Draft
in Rs. in
favour of
Additional
Director
General of
Meteorology
(Research),
Payable at
Pune.
Dr. G. Krishna Kumar(Scientist 'E') Requisition through
letter/e-mail as per
prescribed procedure.
2.5 Supply of Meteorological/Climatological information. 15 gk.kumar@imd.gov.in
9422009085
Standard Operational Procedures Surface,
Marine &
Autographic
Data per
record
excluding
Computer
charges &
Service tax.
7
(2025535281)
-do- Requisition through
26 Standard Operational Procedures RS/RW data
per record
excluding
Computer
charges &
Service tax.
page : 5 of 16
Responsible
Person
(Designation)
S.No. Email
Mobile
(Phone No.)
Process
Fees
Document
Required
16 Standard Operational Procedures Pilot Balloon
data per
record
excluding
Computer
charges &
Service tax.
7 Standard Operational Procedures Radiation
(Global/Diffus
e) data per
record
excluding
Computer
charges &
Service tax.
1.25 Standard Operational Procedures Rainfall data
per record
excluding
Computer
charges &
Service tax.
page : 6 of 16
Responsible
Person
(Designation)
S.No. Email
Mobile
(Phone No.)
Process
Fees
Document
Required
3.25 Standard Operational Procedures Agromet data
per record
excluding
Computer
charges &
Service tax.
5.25 Standard Operational Procedures Atmospheric
Turbidity data
per record
excluding
Computer
charges &
Service tax.
97.5 Standard Operational Procedures Precipitation
Chemistry
data per
record
excluding
Computer
charges &
Service tax.
page : 7 of 16
Responsible
Person
(Designation)
S.No. Email
Mobile
(Phone No.)
Process
Fees
Document
Required
Demand Draft
in Rs. in
favour of
Controller of
Publication,
Delhi,
payable at
Delhi
Shri Sanjib Sen,(Scientist 'E') Requisition through
500 Supply of Indian Astronomical Ephemeris & Rashtriya Panchang. 5 pac_kol@bsnl.in
9830028705
Standard Operational Procedures Rates for
Indian
Astronomical
Ephemeris
excluding
Postal
Charges
8
(3323671200)
Demand Draft
in Rs. in
favour of
Director
Positional
Astronomy
Centre
Kolkata,
payable at
Kolkata
Requisition through
letters/e-mail as per
225 Standard Operational Procedures Rates for
Rashtriya
Panchang
excluding
Postal
Charges
N/A Dr. (Ms.) Soma Sen Roy,(Scientist
'D')
Documents in support of
the grievance.
N/A Grievance Redressal 5 pg.dgm@imd.gov.in
9868380683
Submission of grievances through various
channels. Examination/ response as per
N/A
9
(1143824481)
page : 8 of 16
Service Standards
Services / Transaction Weight Success Indicators Unit
Service
Weight Data Source
Standards
S. No.
Timely release of Weather
Forecast and Warnings
IMD Website www.imd.gov.in, Toll Free
number 1800 180 1717, Radios, Television,
Mobile services, Global Telecommunication
System (GTS) etc.
Weather Forecasts and Warnings 25.0 6 Hours 25.00 1
Issue of Agro-meteorological
advisories at district Level
IMD Website www.imd.gov.in and State
Agriculture University's websites, Radios,
Television, Mobile services, Global
Telecommunication System (GTS) etc.
Agro-meteorological advisories at
district Level
10.0 4 Days 10.00 2
Meteorological support for Civil
Aviation purpose
www.imd.gov.in,
www.olbs.amsschennai.gov.in,
www.olbs.amssdelhi.gov.in Observational
network at airports, Global
Telecommunication System (GTS), Aviation
Fixed Telecommunication Network (AFTN),
Meteorological support for Civil Aviation
purpose
10.0 60 Minutes 10.00 3
Rainfall Monitoring (District/sub
division-wise)
IMD Website www.imd.gov.in Rainfall Monitoring 10.0 1 Days 10.00 4
Reporting of Earthquakes of
magnitude 6.5 and above of
Tsunami-genic potential in
Indian Ocean region.
IMD Website www.imd.gov.in, Fax, SMS, e-
mails etc.
Monitoring of Earthquakes 10.0 10 Minutes 5.00 5
Reporting of Earthquakes of
magnitude less than 6.5 within
the country and neighborhood.
IMD Website www.imd.gov.in, Fax, SMS, e-
mails etc.
20 Minutes 5.00
Reporting of Air quality,
Aerosols etc.
Records of IMD Website www.imd.gov.in,
Radios, Television, Mobile services etc.
Environment Monitoring 10.0 60 Minutes 10.00 6
Supply of data after receiving
the payment
IMD Website www.imd.gov.in and National
data centre, Pune website
www.imdpune.gov.in
Supply of Meteorological/Climatological
information.
15.0 4 Weeks 15.00 7
page : 9 of 16
Service Standards
Services / Transaction Weight Success Indicators Unit
Service
Weight Data Source
Standards
S. No.
Supply of Indian astronomical
ephemeris after receiving the
payment.
Printed publication in the form of book. Supply of Indian Astronomical
Ephemeris & Rashtriya Panchang.
5.0 4 Weeks 2.50 8
Supply of Rashtriya Panchang
after receiving the payment
Printed publication in the form of book. 4 Weeks 2.50
Timely redressal of public
grievance
(a) Acknowledgement
Section Diary Grievance Redressal 5.0 7 Days 1.00 9
(b) Final response Section Diary 60 Days 4.00
page : 10 of 16
Grievance Redress Mechanism
Website url to lodge Grievance http://pgportal.gov.in/
Name of the Public Grievance Officer Helpline Number Email S.No. Mobile Number
pg.dgm@imd.gov.in 1143824481 Dr. (Ms.) Soma Sen Roy 9868380683 1
page : 11 of 16
List of Stakeholders/Clients
Citizen's / Client's Charter for India Meteorological Department (2013-2014)
Stakeholders / Clients S.No.
General Public 1
State Agricultural Universities (SAUs) / Farmers / Krishi Vigyan Kendras (KVKs) / Indian Council for Agricultural Research (ICAR)/ Indian Institute of Technologies ( IITs) /Mobile
Service Providers.
2
Central, State and UT Administration 3
Fishermen 4
Ports and Harbour Managers 5
Media (Electronic & Print) 6
Town Planners and Civic Authorities 7
Disaster Management (NDMA and State DMA) Authorities 8
Civil Aviation (AIRPORT Authority, Airline Operators) 9
Academic Institutes 10
Federation of Indian Chambers of Commerce and Industry 11
Ministry of Water Resources (Water Resources Planning & Management) 12
Ministry of Defence 13
Indian Railways 14
page : 12 of 16
List of Stakeholders/Clients
Citizen's / Client's Charter for India Meteorological Department (2013-2014)
Stakeholders / Clients S.No.
Power Sector (Generation & Distribution Companies) 15
Central & State Pollution Control Boards / MoEF 16
Shipping Companies 17
Insurance Industry(LIC and other Insurance companies) 18
Non Governmental Organisations (NGOs) 19
Off shore operators (Oil Exploration, Sailing etc) 20
Tourism, adventure & Sports organizers 21
ISRO/SAC/NRSC 22
Health Services Providers and Managers 23
Private Meteorological Service Providers 24
Ministry of Home Affairs (MHA) 25
All Coastal Disaster Management Officials 26
Marine Police Departments 27
page : 13 of 16
Responsibility Centers and Subordinate Organizations
Responsibility Centers and Subordinate
Orgnizations
Landline Number Email S.No. Mobile Number Address
rmc.delhi@imd.gov.in 011-24690279 Regional Meteorological Centre, New Delhi 09871775216 1 Old Building, India
Meteorological Complex, Lodhi
Road, New Delhi- 110003
rmc.chennai@imd.gov.in 044-28230091 Regional Meteorological Centre, Chennai 09445246157 2 New 6 (Old 50), College Road,
Chennai, Tamilnadu- 60006.
rmc.mumbai@imd.gov.in 022-22150517 Regional Meteorological Centre, Mumbai 09820330996 3 Colaba, Mumbai, Maharashtra
-400089
rmc.kolkata@imd.gov.in 033-24793782 Regional Meteorological Centre, Kolkata 09830728273 4 4, Duel Avenue, Alipore,
Kolkata, West Bengal -
700027.
monagpur@yahoo.com 0712-2288554 Regional Meteorological Centre, Nagpur 09822943893 5 Dr. Babasaheb Ambedkar,
International Airport, Nagpur,
Maharashtra 440005.
ddgm-rmc-guw@nic.in 0361-2840206 Regional Meteorological Centre, Guwahati 08811038838 6 LGBI Airport, Guwahati,
Assam 781015.
pac_kol@bsnl.in 033-23671200 Positional Astronomical Centre, Kolkata 09830028705 7 Plot No.-8, Block-AQ, Sector-
V, Salt Lake, MahishBathan,
Kolkata, West Bengal -
700091.
adgm.r@imd.gov.in 020-25535886 Office of Additional Director General of Meteorology
(Research), Pune.
09403592266 8 Shivaji Nagar, Ganesh Khind
Road, Pune, Maharashtra -
411005.
ddgm.si@imd.gov.in 020-25535886 Office of Deputy Director General of Meteorology
(Surface Instruments), Pune.
411005.
page : 14 of 16
Responsibility Centers and Subordinate Organizations
Responsibility Centers and Subordinate
Orgnizations
Landline Number Email S.No. Mobile Number Address
ddgm.ag@imd.gov.in 020-25533420 Office of Deputy Director General of Meteorology
(Agrimet), Pune.
411005.
ddgm.wf@imd.gov.in 020-25535211 Office of Deputy Director General of Meteorology
(Weather Forecasting), Pune
411005.
ddgm.ui@imd.gov.in 011-24611451 Office of Deputy Director General of Meteorology (Upper
Air Instruments), New Delhi.
09810661811 12 Old Building, India
Meteorological Complex, Lodhi
Road, New Delhi- 110003.
page : 15 of 16
Indicative Expectations from Service Recipients
Indicative Expectations from Service Recipients
S.No.
Submit duly completed application forms in all respects. 1
Always keep proper records of your letters and communications with Department. 2
If you have an appointment with an officer in the Department, please arrive 15 min prior to the appointments. 3
If you want to cancel an appointment, please give a written notice via Fax or email at least 2 days in advance. 4
To check the Website regularly for updates on policies, programs, procedure and latest information on weather forecast, warnings, Rainfall, Agro meteorological advisories &
Earthquake information.
5
Submission of complete precise and factual grievances along with supporting documents. 6
Avoid anonymous grievances. Provide identification by giving telephone no. /email ID and postal address for communication with the complainant. 7
Grievances related to Policy matters of the Department / Ministry, Commercial contracts, Decisions involving quasi-judicial procedure, Service matters (excluding payment of
terminal benefits like gratuity and GPF), Matters which are sub-judice (pending before courts or CAT) & Frivolous complaints are not under the purview of the Grievance
Redressal Mechanism.
8
page : 16 of 16

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Citizen's / Client's Charter

(India Meteorological Department)

To conduct and promote research in meteorology and allied disciplines.

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