A Project Report Submitted In Partial Fulfillment of the Requirements For The Award of the MASTERS OF BUSI NESS ADMI NI STRATI ON TO M.S. RAMAIAH MANAGEMENT INSTITUTE BY VIGNESHWARAN. T 12MB7813 MBA (UoM) 2012-2014 Under the guidance of Prof. Swati Basu Ghose Year 2012 - 2014
M.S. RAMAIAH MANAGEMENT INSTITUTE NEW BEL ROAD, BANGALORE-560054 CERTIFICATE
This is to certify that this report of Final Project submitted by Vigneshwaran.T, in partial fulfillment of the requirements for the award of the Masters of Business Administration to M.S. Ramaiah Management Institute is a record of bonafide training carried out under my supervision and guidance and that no part of this report has been submitted for the award of any other degree/diploma/fellowship or similar titles or prizes.
GUIDE Signature:
Name: Qualifications:
Programme Head Signature
STUDENTS DECLARATION
I hereby declare that the Project conducted under the guidance of Prof. Swati Basu Ghose submitted in partial fulfillment of the requirements for the MASTERS OF BUSINESS ADMINISTRATION (UoM) to M.S. Ramaiah Management Institute is my original work and the same has not been submitted for the award of any other Degree/Diploma/Fellowship or other similar titles or prizes.
Place: Bangalore (VIGNESHWARAN. T)
Date: Reg. No. 12MB7813
ACKNOWLEDGEMENT
I extend my special gratitude to our beloved Dean, Dr. H. Muralidharan, Academic Head, Prof. V. Narayanan and Program Head, Dr. Triveni P for inspiring me to take up this project.
I wish to acknowledge my sincere gratitude and indebtedness to my project guide Prof. Swati Basu Ghose of M.S. Ramaiah Management Institute for her valuable guidance and constructive suggestions in the preparation of project report.
I express my deep sense of gratitude to my family members and to my dear friends for their support and encouragement during the entire course of study.
VIGNESHWARAN. T
Contents SL.NO PARTICULARS PAGE No. 1 1 -INTRODUCTION 1-7 2 1.1 PROBLEM DEFINATION 1 3 1.2 RESEARCH OBJECTIVES 5 4 1.3 RESEARCH METHODOLOGY 5 5 1.4 LIMITATIONS 7
6 2 - CHAPTERS
7 2.1.1 LITERATURE REVIEW 8 8 2.2.1 COMPANY AND INDUSTRY PROFILE 22 9 2.3.1 DATA ANALYSIS AND IMPLEMENTATION 37 10 2.4.1 FINDINGS 48 11 2.5.1 CONCLUSIONS AND SUGGESTIONS 50 12 BIBLIOGRAPHY 53 13 ANNEXURES 54
LIST OF TABLES AND GRAPHS: SL.NO PARTICULARS PAGE No. 1 Age 38 2 Do you own a mobile phone? 39 3 How many mobile phones do you own? 40 4 Which brand and model do you own? 41 5 How long have you been using your current mobile phone? 42
6 What feature in a mobile phone attracts you the most? Rate them on a scale a of 1-5. 43 7 Choose between Nokia and Samsung, which is the better mobile based on following: 44 8 How satisfied are you with the mobile phone you are using? 45 9 Do you plan to change your mobile phone? 47