Welcome to Water Resource Management Authority (WRMA) website.

Herein you will find valuable information in respect to our responsibilities as Water
resources regulators and general information about the organization.
The Water Resource Management Authority (WRMA) is a state corporation under the
Ministry of Water and Irrigation established under the Water Act 2002 and charged with
being the lead agency in water resources management.
The Water Act 2002 stipulates the duties of WRMA to include;
• Water apportionment and allocation, catchment
• Catchment protection and conservation,
• Water resource assessments and conservation,
• Delineation of catchment areas,
• Gazetting water protected areas,
• Protection of wetlands,
• Gazetting water schemes to be state and community owned,
• Eestablishing Catchment Management Strategies (CMS)
• Collecting water use and effluent discharges.
Water services include water supply, sewerage and stormwater drainage. The facilities needed
for these services are pipelines, reservoirs and treatment works; but the service goes beyond the
infrastructure. It includes economics, billing, and business management. Although these services
exist in every city, being advanced by the growing use of automation and information technology,
costs are also increasing without many consumers seeing increased benefits. Customer service
is therefore becoming important to the industry.

Water Services Management is intended to educate engineers to manage and improve water
services, rather than simply designing and constructing treatment works and distribution systems.
The text covers water supply and drainage from the hydraulic and economic points of view, and
while design and construction practices are reviewed, the focus of the book is on improving
existing systems to turn the emerging industry into an attractive business.

Topics covered include:

• Potable water supply, sewerage and stormwater drainage.

• Hydraulic management: storage, peak flow attenuation and pumping.

• Water quality: standards, pollution control and treatment.

• Infrastructure management: rehabilitation, reconstruction, upgrading and

maintenance.

• Economic efficiency: asset management, privatization, and risk analysis.

• Improving economic viability via efficient use of energy and construction project
management.

Characteristics encountered in developing countries are also considered, including:

• Low cost sanitation, water supply standards and off-grid energy sources.

• Capacity building and appropriate technologies.

• Financing, operation and benchmarking.

THE WATER AND SEWER BILLING PROCESS
The water meters are read once per month. We read all the meters from the outside
by a pad that is connected to your meter. The bills are mailed out between the and t
month. The due date is the 20th of every month unless it falls on a Saturday or Sun
falls on a Saturday, the due date will be Friday the 19th and if the 20th falls on a Su
date will be Monday the 21st.
The water is billed on a graduated rate according to the consumption registering on
The sewer is billed at a flat rate under two separate rates. One is the DR, which is th
payment for the construction of the sewer plant. The other is MR, which is for main
repair on the sewer plant. The sewer charges are calculated on your water consump
300 cu. ft. of water used is calculated thus:
3.00 x $3.6870
=
$11.06 water charge

3.00 x $2.3337
=
$7.00 MR sewer charge

3.00 x $ .4990
=
$1.50 DR sewer charge

$19.56 minimum water bill inside the city

As long as there is a meter in a house and the water is on at the curb box, you will c
receive a minimum water bill, even though you are not using any water.
To avoid paying minimum bills every month, you can arrange to have the meter rem
water turned off at the curb box. There is a $10 fee to turn the water off and anothe
turn it back on again. So if the house is going to be vacant for any length of time, it
beneficial to take the meter out. And if the house is vacant over the winter and ther
the house, the meter could freeze and break and cause water damage. There is a cha
frozen meter of $45.
HOW TO CHECK FOR LEAKS
There is a leak detector on your water meter. It’s the little red dial in the bottom left-hand
corner of the top of the meter. This dial spins when water is being used. If there is no
water being used in the house or outside, that dial should not be turning at all. If it moves
at all, there is something leaking in the house. It may be a toilet, a faucet (inside or
outside faucet) or at the bathtub. Most of the time, the toilet is the culprit. You can’t
always hear it or see it. You can check the toilet if it has a shut off valve to the toilet
itself. Shut off the water supply to the toilet and then check the leak detector, if it stops
turning, then the toilet has a leak.
The water department has a service department that will come out and check for leaks at
no charge. But you will need to make an appointment and be sure that you are there at the
appointment time, because if we have to come back for a second time, we will charge $5
for the second trip.