Ramya Ramamurthy Email :

ramya.ramamurthy@hp.com
Cell : 91+ 9886236447
Objective
To be associated with a progressive organization that provides scope to update skills in
accordance with latest technology and to be a part of a team, that dynamically works
towards the growth of the organization and provides job satisfaction. I will thrive for
excellence with my abilities of quick learning, effectiveness under pressure, quality
orientation and effective communication.

Education
Graduate Level
Course: Bachelor’s Degree in Commerce (Computers) – 74.33%
Institute: Jyoti Nivas College Bangalore.

Additional Qualification
Operating Systems : Windows 2000/XP
Packages : MS Office/Tally
Languages : C&C++

Current Employer
Aug 2005 - Till Date Hewlett-Packard (Global e-Business center)
Designation Business Analyst (Nov’09 till date)

Business Process Analyst from Aug’08 – Oct’09

Job profile:

• Responsible for the timely production of the Metrics document for the department
or the processes assigned.

• Responsible for preparing any Adhoc analysis on management demand to facilitate

understanding of the environment.

• Responsible for analyzing cost in depth for the respective cost locations and providing
a summary report to the Management on the same.

• HC Reconciliation and BU Plan Updation.

• Timely Production of various Metrics Reports to the Internal and External Stake
holders - Sigma Scores, Capacity Utilization, KPI, TAT, Throughput Nos, Skill Matrix,
Volumes Etc.

• Prepare the Business Performance Scorecard for all Managers and Production leads in
the Department.

• SPOC for the dept as the BCP Coordinator and Record retention Coordinator.

• Preparing Review Presentations for the GBS and Centre Heads Review.
 • Facilitating the implementation of ISO and six sigma guidelines.

• Invoke BCP and initiate appropriate action for the same when systems are down.

• Manage the Production Planning and Control. Conduct the weekly meeting to arrive
at resource planning and forecasting.

• Providing updates to manager regarding operations and issues, if any

• Driving the quality initiative within the team.

• Provide insight on areas for process improvement.

• To ensure that all the process documentations are in place.

• Making decisions with respect to the day-to-day processes followed within the team.

• Single point of contact for any kind of data required for the department.

Senior Process Associate – May 2007 to July 2008

Process Associate – From Aug 2005 to April 2007

Job profile:
• Monitor and Supervise the Team in the absence of a PL & guide them on Credits
Processing to the partner.

• Work allocation and backlog management.

• Organize training sessions and impart knowledge on various processes and functions
for the newly joined team members.

• Been instrumental in resource sharing, at times of huge volumes for other dept
volume to meet the customer requirements and expectations.

• Handling financial claims for Internal and External customers of HP. Evaluation and
validating claims from channel partners for Europe and Middle East countries.
Accounting, Special Discounts, Promotional Discounts and Deal Prices for Channel
Partners.

• Preparing slides for the customer Meetings and for various other occasions.

• Single point of contact to the team on all issues relating to IE.

• Responsible and a SME for the new Process for the Pilot Transition.

• Responsible for achievement of TAT to be 100%.

• Preparation of monthly process reports.

Awards received/ Achievements:

• Recipient of 4 Performance Awards for outstanding contribution to the Process.

 • Recipient of 3 E-Awards for meeting customer requirements and 2 E-Awards for
completing the GB Projects.

• Recipient of the Best Individual Contributor Award for Q3’09.

• Recipient of 1 Value award and 1 Spot award.

• Team member for 2 GB Projects

• Proposed 3 Process Improvements.

Strengths:

• Good Communication skills.

• Good knowledge on MS Excel and MS Power Point.

• Analytical and result oriented.

• Optimist and confident.

• Willingness to walk the extra mile to achieve excellence.

• Ability to work and deliver under any given time and pressure.

• Effective Communication skill and leadership qualities.

• Quick learner, punctual, sincere and cheerful.

Projects

IE Project

In depth analysis done between IE head count and IE input volumes.

This helped the team to develop an efficiency road plan for 5 HC which were
released under this project.

This Project formed as a base data to identify the other potential opportunities which
was available in the system.

Interest - Music

Languages - English, Kannada & Tamil

Personal Details

Father’s Name : G. Ramamurthy

D.O.B : 27 June 1985

Marital Status : Single

Address : 6/71 1st Cross

 Hennur Main road
Lingarajapuram
Bangalore – 560084

Languages : English, Kannada & Tamil.

Place: Bangalore
Date: Ramya