mniang@gmail.com 480.442.1589 Phoenix, AZ 85018 | www.linkedin.com/mniang
Innovative Technology | Lean Six Sigma | Project & Organizational Change Management | Business Strategy
CATALYST FOR INNOVATION & TECHNOLOGY Healthcare Technologist Skilled in Transforming Obstacles into Opportunities 10 years of progressive leadership experience in the implementation of healthcare IT systems, product development and business operations Expert in identifying root cause and translating complex processes into clear, actionable steps Recognized as change agent (catalyst) and collaborative problem solver Skilled team builder with co-workers of diverse technical and cultural backgrounds Focused on developing a multi-faceted approach to both technology and healthcare
PROFESSIONAL EXPERIENCE
Director, Operations & Marketing|Childrens Dental Group | Scottsdale, AZ 2013- Present Managing Operations, Strategy, Marketing, Social Media, and IT among other functions.
GE HEALTHCARE | Phoenix, AZ & Milwaukee, WI 2004 - 2013 Global Supply Chain Leader Ultrasound | Phoenix, AZ 2012 - 2013 Drove scrap and yield improvement, safety, quality, financial results and customer satisfaction in the production of FDA regulated medical products across HCS, a $14B unit of GE Healthcare. Led and oversaw 8 direct reports and 200 operators in manufacturing shop. Achieved ~$4.3M in annual cost savings by applying Lean Six Sigma and Change Management. Optimized manufacturing process and reduced scrap inventory 20%. Successfully led $30M Ultrasound probe and transducer product lines to RoHS compliance.
Strategic Service Product Manager | Milwaukee, WI 2009 - 2012 Led a $120M Global Services and Solutions business unit, and accountable for strategy implementation to drive growth, productivity and customer satisfaction. Patient care solutions included wired / wireless patient monitoring, diagnostic cardiology, and maternal-infant care. Generated $600K in labor productivity ideas by implementing an automated voice-of-customer feedback form to collect product / service requirements. Managed 3 new product launches and drove engineering actions for serviceability (DFS) solutions resulting in $900K annual productivity savings. Led bi-weekly Service feedback events and Service readiness trainings globally resulting in faster, flawless installations and service productivity of 8 new product introductions and safety field actions.
GE HEALTHCARE (Continued) Service Technology Manager | Milwaukee, WI 2004 - 2009 Accountable for global operations, planning and coordination across Global Service functions including Product Development Engineer, Modality Directors, Parts Repair, Education & Training. Led a global virtual organization of >130 Product Development Engineers and Service team members across 12+ countries. Global Services is a multi -billion dollar division of GE Healthcare. Spearheaded remote software digital service strategy that increased connectivity rates across network connected products, decreased windshield time, and saved $3M in annual labor costs. Created a regional service feedback process resulting in 30 cost productivity ideas with $12M in projected savings. Cited as best practice and adopted by other business modalities. Secured $75K funding to develop custom-made troubleshooting tool that pinpoints failed components on wireless antenna system yielding $350K savings. Launched business segments first centralized search-indexed e-portal database to facilitate collaboration across teams and to quickly resolve customer issues with $1.3M projected savings.
ADDITIONAL EXPERIENCE
TAMBAROUA BUSINESS CONSULTING | Mali, Africa 2010 Present Co-Founder & Advisor Provide expertise and strategic direction on a modern commercial farm enterprise.
TECHNOLOGY & SKILLS
Tools: IBM Websphere Studio App & Portal Server, Erwin Data Modeler, Sencha Touch, Mobile Web (HTML), JavaScript, CRM / Siebel, Oracle, MS Office Suite, MS Visio, MS Access, MS Project Technology: Ultrasound, Patient Monitoring, Telemetry, Enterprise Networks, EMR Quality / Compliance: 6 Sigma & Reliability Practitioner, Kaizen Lean, FDA, FTC, HIPAA, JCAHO Teamwork: Interpersonal communication, cross-functional coalition builder, empathetic listener Languages: English (Native), French (Professional), Mandinke (Native)
EDUCATION AND PROFESSIONAL DEVELOPMENT
Master of Science (MS), Computer Technology | Purdue University West Lafayette, IN 2003 Bachelor of Science (BS), Industrial Management | Purdue University West Lafayette, IN 2001 Management Information Systems Certification Six Sigma Green Belt Qualified Lean Kaizen Association for the Advancement of Medical Instrumentation Frontline Leadership Project Management Executive Communication Go-To-Market Strategy mHealth
PERSONAL INTERESTS Big Brother (BBBS) Junior Achievement Coach Former non-profit Board Member Adult Learning Center GE Science Program Mentor and Africa Project Committee chair Dining Out 4 Life Ambassador AIDS Awareness Current Board Member & Development Committee Chair non-profit Mali Health Organizing Project