SOHAIL

KHAN
14204 Punch
Street
Silver Spring, MD 20906
Sohail@ieee.org
Project Management
Change Management
u!ine!! "rchitecture
u!ine!! "nal#!i! $
%e&uirement! Management
'( Service
Management)'(SM*
+",(e!ting
'-entit# Management
S#!tem
Development
Plat.orm!
/earning Management
S#!tem!
Data0a!e
S#!tem 'nter.ace!
%eport!
So.t1are "pplication!
Business Architect Lead Business Analyst
QSSI,
CMS
General
Contract
Architec
ture
Team,
Columbi
a, MD
1 M
onitore
-
re!our
ce
re&uire
ment!
0a!e-
on
project
!peci2
cation!
$
intervi
e1e-
can-i-
ate!
.or
Senior
"
re&ui!i
tion!
2 Pr
ovi-e-
a-vice
log# to 1or3 more e4ectivel#
3 Provi-e- architectural over!ight o.
5ealthcare.6ov project, en!ure-
re&uirement! 1ere in alignment 1ith
Afordable Care Act (ACA) 0u!ine!!
!trategie! an- 0u!ine!! architecture .or
Enterprise Identity Management an-
Single Signon
4 Create-, revie1e- an- vali-ate- the
!upporte- 0u!ine!! proce!! mo-el!,
operational an- technical integration
re&uirement!
5 Create- u!ine!! Proce!! 7lo1 .or S58P
9mplo#er $ "gent,ro3er Portal .rom hCentive
into 77M portal 1ith 9'DM
6 :or3e- 1ith cro!! .unctional team!
an- le- the e4ort o. completing the Macro
7unction!, a!eline %eport!, ;on<
7unctional S/"!, 7in-ing! $
%ecommen-ation! .or 9ligi0ilit# $
9nrollment, Plan Management, DS5 an-
7inancial Management mo-ule!
7 (raine- "! to 1rite Macro .unction! an-
-e2ne- 7unctional Per.ormance Metric! .or
variou! component! o. 5ealthcare.6ov
8 Con-ucte- !I"#A$ analysis
0et1een the current Pro-uction %elea!e
o. 5ealthcare.6ov an- "4or-a0le Care
"ct u!ine!! %e&uirement! an- u!ine!!
Proce!! 7lo1!
9 Colla0orate- 1ith Data "rchitect!
in -e2ning common canonical mo-el<
0a!e- !tan-ar-! acro!! Proce!!, Data,
an- Service architecture! an- -e2ne-
!unctional $er%ormance Metrics
10 Proactivel# communicate- an-
colla0orate- 1ith e=ternal an- internal
cu!tomer!)SM! an- Solution "rchitect!* to
anal#>e in.ormation nee-!, .unctional an-
non<.unctional re&uirement! an-
!ucce!!.ull# engage- in multiple project!
!imultaneou!l#
11 Create- Macro !unctions Baseline an-
helpe- (echnical "rchitect! 1ith the un-erl#ing
co-e revie1! to uncover 6"PS
12 '-enti2e- an- manage- ri!3!, i!!ue! an-
-epen-encie! an- proactivel# intervene- to
remove 0arrier! to change
13 Create- 0u!ine!! architecture mo-el!
.or Plan Management -emon!trating ho1
pro-uct!, operation! an- !#!tem!
interoperate 1ithin Plan Management
mo-ule o. 7e-erall# 7acilitate- 9=change
&e'uirements Manager Change
Management Liaison 7e0 201? @ Dec 201?
Ingenuity Solutions, Washington, DC
1 Manage- u!ine!! S#!tem "nal#!t!
through collection an- -ocumentation o.
0u!ine!! re&uirement!, !#!tem -e!ign an-
relea!e o. application !o.t1are change! to
-evelopment, pre<pro-uction an- pro-uction
environment!
2 Monitore- re!ource
re&uirement! 0a!e- on project
!peci2cation!, 1or3e- han- in han-
1ith the recruitment team an-
negotiate- contract rate! 1ith
con!ultant! 1ith a .ocu! on compan#
pro2ta0ilit# goal! an- client
o0jective!
3 /
e- the
-a#<to<
-a#
project
activiti
e!,
en!ure
-
re&uire
ment!
anal#!
e!
1ere
1ell
coor-in
ate- $
en!ure
-
project
!
!che-u
ling
4
"u-it
e-
the
re&u
irem
ent!
man
age
men
t
appr
oach
an-
impl
eme
nte-
a
uni2
e-
appr
oach
to
re&u
irem
ent!
man
age
men
t,
inclu
-ing
elicit
on $ vali-ation o. re&uirement! $ reporting
5 Create-, revie1e- an- vali-ate- the
!upporte- 0u!ine!! proce!! mo-el!,
operational an- technical integration
re&uirement!
6 (raine- "! to elicit clear, unam0iguou!
an- &ualit# 0u!ine!! re&uirement! an-
ena0le- them to criticall# evaluate
in.ormation gathere- .rom multiple !ource!,
reconcile conAict!, an- -i!tingui!h u!er
re&ue!t! .rom the un-erl#ing true nee-!
7 Provi-e- the .ocal point role in the
coor-ination, e4ective implementation an-
!upport o. %e&uirement! Management S#!tem!
8 :or3e- 1ith Project Manager! to
-ocument the 0u!ine!! vi!ion $ !cope an-
create- &e'uirements Management
$lan an- managed content on
Share$oint ()*+
9 9licite- re&uirement! 0# con-ucting
,A- !e!!ion!, !ite vi!it!, intervie1!, u!e
ca!e!, !cenario!, ta!3 an- 1or3Ao1
anal#!i!, an-,or vie1point! .or
Afordable Care Act an- con-ucte-
!I"#A$ analysis 0et1een Curam 88(
an- 10,?1 6o</ive
10 9licite- %e&uirement! to
Con2gure an- Cu!tomi>e mo-ule!
1ithin Curam to en!ure 9ligi0ilit#
Determination .or Mo-i2e- "-ju!te-
6ro!! 'ncome )MA#I* 0a!e- Me-icai-,
"-vance Premium (a= Cre-it! )"P(C!*,
an- Co!t<Sharing %e-uction!
11 Manage- change! to technical
re&uirement!, 0u!ine!! re&uirement! an-
!che-ule an- coache- the team on Change
Control
12 Create- an- implemente- Change
Management $lan to minimi>e emplo#ee
re!i!tance an- ma=imi>e engagement
13 Create- an- prioriti>e- u!er !torie! 0a!e-
on 0u!ine!! nee-! an- pro-uce- .unctional
re&uirement! .or -eveloper!
14 Planne-, -evelope- an- -elivere- all
communication in con!ultation 1ith 0u!ine!!
unit! an- !ta3ehol-er communication!
15 '-enti2e- an- manage- ri!3!, i!!ue! an-
-epen-encie! an- proactivel# intervene- to
remove 0arrier! to change
Business Architect Change Management Liaison
State Farm Insurance, Integrated Customer Platorm Pro!ect, "loomington, I#
1 Develope- change management !trategie!, con-ucte- !ta3ehol-er anal#!i!
an- impact a!!e!!ment!
2 Con-ucte- 0alance- anal#!i! o. change! to the !#!tem! an- proce!!e!
an- provi-e- a 2nal ruling on 1hether or not a propo!e- change move!
.or1ar- to the Change Ad.isory Board
3 Managed the /eb content an- all recor-! relate- to project! on C" (ool
on Enterprise Share$oint ()*)
4 Provi-e- capa0ilit# to manage an- !hare meta-ata 1ithin ' 9nvironment
via 5(M/ lin3! through MS Share$oint
5 94ectivel# -ocumente- the Change Ad.isory Board )C"* item! to en!ure there
1a! enough in.ormation provi-e- an- it 1a! 1ritten in a 1a# that the Core (eam an-
CM% can un-er!tan- it 1ith little or no -iBcult#
6 Provi-e gui-ance to -evelopment team! on the content, .ormat, an-
a-herence to the regulatory re'uirements
7 "ctivel# monitored all change! .or .ollo1ing the C" !u0mi!!ion an-
route- the -elivera0le! to inten-e- approver! an- PM!
8 Provi-e- the .ocal point role in the coor-ination, e4ective implementation
o. 0rgani1ational Change Management(0CM)
9 Monitore- an- -rove -evelopment center participant! an- lea-er!hip to
meet CP'! e!ta0li!he- 0# Change Management
10 Clo!el# 1or3e- 1ith PM! to -e2ne, !hape an- plan project initiative! an-
then manage- project -elivera0le!
11 7acilitate- Project Colla0oration -ata0a!e on Lotus 2otes .or project!
nearing activation
12 "!!e!!e-, cla!!i2e-, categori>e-, prioriti>e- each Change %ecor- !u0mitte-
an- !che-ule- the internal an- C" revie1!
13 Per.orme- 3uality &e.ie/ on all -elivera0le! !u0mitte- to Change
Management &e.ie/ Board an- en!ure- the content met the 3uality
Management gui-eline!
14 'nitiate- an- 7acilitate- the -i!cu!!ion on Change %e&ue!t! an- C" item!
!u0mitte- .or C" approval an- ma-e !ure all change re&ue!t! an- C" item!
un-ergo the appropriate revie1! an- approval!
15 Prepare- the -elivera0le! acceptance criteria .or %e&uirement!
Speci2cation!, D!er Storie! an- Project 'nitiation %e&ue!t!
16 "!!ume- the o1ner!hip o. C'! in 4$ Ser.ice Manager an- .acilitate- 5P
Service Manager recor- !tatu!, monitore- open tic3et!, re!olve- pro0lem! an-
e!calate- 1here nece!!ar# an- .acilitate- the virtual revie1 $ approval o. all item!
.or CM%
17 Per.orme- 'uality chec5s to en!ure that Change %ecor-! reAect the true
impact, urgenc#, priorit# $ a!!ociate- level o. ri!3
18 5elpe- project team! en!ure that the 3e# activitie! re&uire- .or each change
)planning, te!ting, training, communication! 1ith !ta3ehol-er! an- impacte-
Development Center!* 1ere complete- in a timel# manner
19 "ccepte- %e&ue!t! .or Change! recor-! )%7C!* a.ter initial a!!e!!ment
utili>ing the approval 1or3Ao1 in the Service Manager
20 Supporte- Project (eam! to complete Change %e&ue!t! an- coache- them
through I"IL $rocess !lo/ .or authori>ation
4$ Enterprise Ser.ices
Con6guration 7 &elease Manager
F$%D, C%M Im&lementation Pro!ect, Dearborn, MI
1 Develope- an- -ocumente- the &e'uirements Management
$lan .or rene1al o. Mar3eting, Sale! an- Service Contact Center!,
Dealer! an- 7iel- 8peration! 1ith a tran!.orme- 1orl- cla!! Cu!tomer
%elation!hip Management !olution
2 %an 1or3!hop! 1ith 7unctional "nal#!t!, SM9! an- (echnical /ea-! an-
per.orme- 6"P anal#!i! to !tan- up a !el.<!ervice environment 0a!e- on the
Micro!o.t u!ine!! 'ntelligence Suite .or 7or- 0u!ine!! u!er! to generate
cu!tom report! an- create a-<hoc &uerie!
3 Con-ucte- E"D !e!!ion! 1ith the u!er! to e=ten- the e=i!ting Percepta
-ata 1arehou!e architecture to accommo-ate the ne1 -ata .ee- .rom the
Micro!o.t D#namic! C%M -ata0a!e
4 9valuate-, vali-ate- an- -ecompo!e- high<level in.ormation into
-etail! a0!tracting lo1<level in.ormation an- -i!tingui!he- re&ue!t! v!.
nee-!, -i!tingui!he- re&uirement! v!. !olution! an- cla!!i2e- re&uirement!
5 !acilitated an- le- the collection o. .unctional an- non<.unctional
re&uirement! an- preparation o. 0u!ine!! re&uirement -ocument! u!ing
Cali0er%M that provi-e- appropriate !cope o. 1or3 .or technical team! to
-evelop protot#pe!
6 /e- the revie1 o. all open Scope Items an- .acilitate- the proper
-i!po!ition o. the !cope item! into change control! an- out o. !cope item! an-
create- ne1 re&uirement! an- u!er !torie!
7 Capture- all %e&uirement! in Cali0er%M, importe- the re&uirement! into
(7S, prioriti>e- the re&uirement! in (eam 7oun-ation Server, 0ro3e the
re&uirement! into 1or3 item! an- relate- the re&uirement! to te!t ca!e!
8 "nal#>e- 0u!ine!! re&uirement! an- i-enti2e- -eci!ion Ao1!,
can-i-ate processes %or redesign an- create- protot#pe potential
!olution!, provi-e- tra-e<o4 in.ormation, an- -ocumente- /or58o/s
9 Per.orme- ambiguity analysis on re&uirement! an- o0taine- clari2cation
on re&uirement! .rom the contractor! an- client
10 /e- the revie1 o. user stories $ re&uirement! 1ith architect! $ !o.t1are
-eveloper! an- create- re'uirements baseline
11 Con-ucte- -etaile- anal#!i!, o0taine- con!en!u!, per.orme-
tracea0ilit#, prioriti>e- re&uirement!, veri2e- $ vali-ate-
re&uirement!, create- -elivera0le! )"raceability Matri9, D!er
Storie!* an- manage- change controls
12 /e- !print re&uirement! revie1! 1ith -evelopment an- te!ting team
13 94ectivel# per.orme- !coping an- prioriti>ation o. .eature! an-
capture- re&uirement! .or emerging 0u!ine!! nee-! an- .eature !et!
14 (ran!late- the re&uirement! an- -e!ign into S8P!, 1or3 in!truction!, an-
&uic3 re.erence gui-e!
15 94ectivel# .acilitate- change control approval! a! the liai!on 0et1een
approver! an- re&ue!tor! an- gui-e- re&ue!ter!
16 Perio-icall# pro-uce- an- -i!tri0ute- 0rgani1ational Change
Management report! an- pre!ente- to the !ta3ehol-er! an- prepare- %7C
li!t .or Change Control oar- )CC*
17 Provi-e- e4ective !olution! 0# 1or3ing 1ith project team! to en!ure
operational e4ectivene!! an- eBcienc# o. Con2guration an-
0rgani1ational Change Management proce!!e!
18 5elpe- 1ith the implementation o. Identity and Access Management
Systems 0a!e- on 8racle '-entit# Management !uite, to provi-e improve-
Single Sign<8n
19 Coor-inate- 1ith -evelopment !tream! $ .acilitate- the -e!igning o. C%M
2011 plug<in!, /or58o/s an- cu!tomi>ation!
20 De2ne- the source code 6le structure .or -ynamics C&M ()** .or
the -evelopment team an- manage- the A#ILE co-e repo!itorie!, -erive-
pro-uct 0ac3log item!, a!!igne- !print 1or3 item! to -eveloper! an-
con-ucte- !print revie1 meeting!
21 "--e- ne1 chec3<in polic# in (eam 7oun-ation Server to help trac3 the
change! 1hen not connecte- to "!S
22 9na0le- the parallel -evelopment .or -eveloper! 0# provi-ing i!olation
to each o. the .eature team! 1hil!t the# 1ere allo1e- to ma3e change! to
common area! o. application in a controlle- manner
23 9na0le- ranching .or Maintenance to !ta0ili>e the co-e 1ithout -anger o.
cro!! contamination
24 Provi-e- nece!!ar# training an- technical 3no1le-ge .or -elivering
!tan-ar- pro-uct !upport to the con!umer!
25 Provi-e- nee-e- -ocumentation an- report! 1ith proper monitoring each
project an- it! !u0mi!!ion to the C'8
26 Supporte- the -evelopment, 0uil-, an- te!ting team! an- -irecte- the
0uil-ing an- te!ting o. protot#pe!
1 (rac3e- iteration content, con2rme- it! pre!ence prior to a 0uil- into an environment an- !et up con2guration
0a!eline!
2 /e- the 0uil- an- -eplo# proce!! .or multiple relea!e!, manage- relea!e an- 0uil- activitie! $ -eplo#e- -ata
mo-el! on MS D#namic! C&M
3 Feri2e- alignment o. content 1ith approve- pro-uct relea!e !peci2cation!
4 :or3e- clo!el# 1ith the ofshore te!ting an- con2guration team! to en!ure that the data model 1a! -eplo#e-
on 3A an- $re$&0- environment! correctl# an- coor-inate- the 2=e! 1ith on !hore team! -uring the -a#
Senior Business Analyst "esting Lead "pril 2011 @ "ug 2011
State o 'entuc(y, )IPPA *+,+ Im&lementation Pro!ect, Fran(ort, '-
1 94ectivel# communicate- 1ith all level! in the organi>ation 0# 0len-ing appropriate level! o. technical an-
0u!ine!! -etail to en!ure i!!ue! are thoroughl# un-er!too-
2 'ntervie1e- tra-ing partner! to i-enti.# the tra-ing partner!G plan! .or 5'P"" H010 te!ting $ create- H010 (e!t
Strateg#
3 Develope- an- -ocumente- the H010 "est $lan a.ter liai!ing 1ith ene2t!, Claim!, Me-icare, an- 9D' I12 to
un-er!tan- their te!ting approach an- incorporate- their .ee-0ac3 into the H010 (e!t Plan .or Pha!e ', '' an- ''' (e!ting
4 Coor-inate- 1ith the " (eam .or te!ting activitie! acro!! multiple !u0<!#!tem!
5 9!ta0li!he- the relea!e, -eplo#ment plan an- up-ate- an- maintaine- the Ma!ter %elea!e Sche-ule
6 '-enti2e- the con2guration item! to en!ure the relea!e! 1ere .ull# .unctional an- operational .or te!ting
7 (rac3e- an- pac3age- the relea!e component! an- create- comprehen!ive relea!e note!
8 Colla0orate- 1ith internal an- e=ternal -evelopment team! an- a-vi!e- the Manager o. "pplication
8peration! on proce!! improvement! an- eBciencie!
9 /iai!e- 1ith variou! project 1or3 !tream! $ 8peration! team! an- !ucce!!.ull# promote- relea!e! into P%8D
10 Succe!!.ull# a-mini!tere- the relea!e proce!! 0# maintaining an up-ate- !o.t1are li0rar# an- managing
promotion! into +" an- P%8D
11 De2ne- an- manage- the 0u!ine!! an- technical re&uirement! .or %egulator# an- ;on<regulator# Data
'nter.ace e=tract! reporting in Cognos .or -ata mapping
12 Provi-e- nee-e- !upport to all !ta3ehol-er! per availa0ilit# an- through $M0 gui-eline!
13 "nal#>e- 5'P"" 9D' tran!action! in IM/ an- I12 re!pon!e! an- loo3e- .or -e.ect! .or amen-ment
14 Create- template! .or (e!t Scenario! an- provi-e- .ee-0ac3 to the " (eam .or the creation o. te!t ca!e!
15 (rac3e- the i!!ue!, -e.ect! an- change control! in ,I&A an- generate- -e.ect! !ummar# report!
16 7acilitate- 1ith !ta3ehol-er! on E9ternal Change &e'uests an- up-ate- the progre!! in the Change &egister
17 9valuated change initiatives as assigned and created plans to mitigatechange riskson major initiatives
18 Provi-e- overall accounta0ilit# o. change record classi6cation an- en!ure- there 1a! appropriate -ata in
!upport o. each change recor-, that the !#!tem 1a! 0eing properl# u!e-, an- that the relevant 1or3Ao1! 1ere
.ollo1e- $ e=ecute-
19 Monitore- the impact o. change! to 4010,H010 0ill .orm! an- 9D' tran!action! on the internal in.ormation $ ven-or
!#!tem!
20 :or3e- 1ith the ofshore -evelopment team an- monitore- -ail# !tatu! to en!ure -e.ect! 1ere 2=e- eBcientl#
Inter%ace Lead Business Analyst Eul# 2010 @ March 2011
State o Florida, Childcare .arly #earning Inormation System Pro!ect, Tallahassee, F#
1 Create- &ACI Matri= to en!ure that 3e# proce!!e! 1ere not overloo3e- an- each project proce!! 1a! appropriatel#
!ta4e-
2 Con-ucte- ,A- !e!!ion! to allo1 -i4erent coalition! an- /ocal School Di!trict! to come to an agreement on
re&uirement!
3 Documente- business process 8o/s an- per.orme- proce!! #A$ anal#!i! again!t critical re&uirement!
4 Fali-ate- all inter.ace 0u!ine!! re&uirement! a.ter e=ten!ive intervie1! 1ith e=ecutive!, mi--le management
an- u!er! an- en!ure- that all regulatory re'uirements 1ere covere-
5 Created Enterprise Business Architecture artifacts including high level context diagrams of business processes and
information fows, relationship matrices to map business process and business applications to each other
6 Create- -etaile- use cases .or in0oun- an- out0oun- -ata Ao1! an- create- tracea0ilit# 1ith te!t ca!e!
7 De!igne- Data 7lo1 Diagram!)D7D!*, 9ntit# %elation!hip -iagram! )9%D!* an- create- /ire%rames an- 1e0 page
moc3 up!
8 :or3e- colla0orativel# 1ith the $M0 an- e4ectivel# prioriti>e- 1or3 a!!ignment! con!i!tent 1ith !ta3ehol-er
e=pectation!
9 De2ne- the attri0ute!, column!, o1ner! an- runtime parameter! .or variou! report! a.ter con-ucting !e!!ion! 1ith
SM9!
10 Prepare- Data Mapping!, Data "nal#!i!, an- Data (ran!.ormation -ocument! .or the -evelopment team to
.acilitate the -evelopment o. inter.ace!
11 'ntegrate- -ata .rom all !ource !#!tem!)phone !#!tem, 1e0 .orm!, email !#!tem an- chat* .or reporting in the '
an- provi-e- acce!! to reporting on -ata .rom the!e !#!tem!
12 Documente- Change &e'uests an- .acilitate- approval! 0# liai!ing 0et1een approver! an- re&ue!tor!
13 5elpe- the client thin3 though an- 2nali>e the li!t o. "o Be 'nter.ace! an- !ucce!!.ull# re-uce- the !cope o. 9/'S
Can-i-ate 'nter.ace! .rom 24 to J
14 5elpe- the client -ra.t SLA)Service /evel "greement!* an- .acilitate- !e!!ion! 1ith e=ternal inter.ace partner!
15 7acilitate- the :or3 Pro-uct %evie1 !e!!ion! 1ith Solution "rchitect an- -eveloper! to en!ure the 'uality o.
-elivera0le!
16 Manage- inter.ace re&uirement! 1ith Caliber&M an- -irecte- re'uirements traceability to u!e ca!e! an-
pro-uce- &"M
17 '-enti2e-, logge-, re!earche- an- helpe- re!olve !eriou! cu!tomer .acing i!!ue! 1hich threaten to jeopar-i>e the
!ucce!! o. the project an- e=po!e the 0u!ine!! to !igni2cant 2nancial lo!!
18 Create- 2le recor- la#out! .or each !ource !#!tem i-enti.#ing the -ata element! to 0e ta3en .rom,!ent to the
!#!tem!
19 Create- 'nter.ace &e'uirements Speci6cation -ocument! .or 9/'S 'nter.ace! an- -evelope- inter.ace
-ashboards
20 /e- 1al3through o. Inter%ace !unctional &e'uirements Speci6cations 1ith the !ta3ehol-er! an- o0taine- their
!ign<o4
Inter%ace Lead Business Analyst ;ov 2009 @ Eune 2010
State o Caliornia, Case Management, Inormation and Payrolling System /CMIPS II0 Pro!ect, Sacramento, CA
1 94ectivel# communicate- 1ith all !ta3ehol-er! 0# 0len-ing appropriate level! o. technical an- 0u!ine!! -etail to en!ure i!!ue!
1ere thoroughl# un-er!too- an- maintaine- relation!hip! 1ith client!, peer!, ven-or! an- management
2 7acilitate- the 7ull system redesign an- mo-erni>ation o. Ca!e Management 'n.ormation an- Pa#rolling
S#!tem .or the 'n 5ome Supportive Service! program an- helpe- integration o. Curam 1ith C6' "-vantage 7inancial
an- 5%M, 8 $ 'S
3 Con-ucte- !I"#A$ analysis 0et1een legac# CM'PS an- Curam an- -e!igne- !#!tem u!e ca!e!
4 Cu!tomi>e- Curam to re!olve time!heet i!!ue! an- helpe- countie! re!pon- to provi-er in&uirie! regar-ing
time!heet,pa#roll
9na0le- CM'PS '' to receive noti2cation o. Me-i<Cal termination! an- !en- appropriate S":S application noti2cation!
1 %evie1e- electronic claim! an- proce!!e- -ata a! re&uire- into the claim! !#!tem, re!olve- computer
generate- correct con-ition!, an- -etermine- the correct pa#ment amount
2 Develope- an- implemente- the utili>ation o. the re&uirement! mo-ule 1ithin 3uality Center :;(
3 Manage- the .unctional o1ner!hip o. +ualit# Center 9.2 .or inter.ace te!ting $ e=tracte- report! .or upper
management
4 Develope- $ -elivere- !tatu! report!, propo!al!, an- re&uirement! -ocumentation to !enior lea-er!hip an- 3e#
!ta3ehol-er!
5 Create- tracea0ilit# 0et1een -e.ect! in +ualit# Center an- Star (eam an- a!!igne- -e.ect! to the -evelopment
team an- trac3e- their progre!! till re!olution, analyzed test results and recommended improvements and re-tested identifed
defects
6 Capture- !ample -ata, communication $ connectivit# -etail!, con2gure- ne1 inter.ace! an- e=i!ting inter.ace!
7 Per.orme- -ata anal#!i! on the -ata e=tracte- 1ith the help o. S3L 'ueries -ata in the claim! -ata0a!e!
8 Con!ume- :e0 Service! to get the -ata in IM/ .ormat, vali-ate- the -ata 1ith ISD an- then tran!.orme-
the -ata 1ith IS/,IS/( to -i!pla# it in 5(M/ .ormat
9 :or3e- 1ith E-I -eveloper! on vali-ation o. te!t -ata acro!! the inter.ace connection! 1ith variou! inter.ace
partner!
Senior Consultant March 2009 @ 8ct 2009
C)FS, State o 'entuc(y, The 'entuc(y Access, Accuracy and Accountability Pro!ect /'AAAP0, Fran(ort, '-
1 Con-ucte- ,A- !e!!ion! to allo1 -i4erent !ta3ehol-er! to communicate their per!pective 1ith each other, re!olve
an# i!!ue! an- create- Change &e'uests .or Change Control oar-
2 Coache- the project team on the enterpri!e !tan-ar- re&uirement! management proce!! o. Scenario Based
&e'uirements
3 "!!i!te- 1ith creation o. project plan!, propo!al!, an- charter! to achieve !ervice o0jective! relate- to proce!!
improvement
4 Con-ucte- intervie1! 1ith the u!er! to elicit -etaile- re&uirement! an- anal#>e- the .ea!i0ilit# o. their nee-! 0#
coor-inating 1ith the project manager an- technical lea-! .or Share$oint)M8SS* an- <no/ledgeLa5e colla0oration
5 Con-ucte- #A$ anal#!i! an- mappe- KAs IsL an- K"o BeL proce!!e! 1ith PM;
6 Con-ucte- !everal Business $rocess 0ptimi1ation(B$0) -ialogue! 1ith the !ta3ehol-er! an- -evelope- $rocess
Models
7 Develope- u!e ca!e! .rom the re&uirement! an- -evelope- !1im lane! and screen mock-ups (web partsin
SharePoint)to communicate the current an- propo!e- 1or3Ao1! to the !ta3ehol-er!
8 Succe!!.ull# mappe- Common1ealthM! 0u!ine!! nee-! to SharePoint .unctionalitie!
9 9nhance- the e=i!ting cu!tom SharePoint !olution in 200N environment u!ing -ocument management, 'n.oPath,
9=cel Service!, :e0 Part!, Document /i0rarie!, /i!t! an- content t#pe!
10 /e- the -evelopment an- -ocumentation o. test scenarios 7 test cases an- traine- -eveloper! in 1riting unit
te!t ca!e!
11 Manage- .unctional re&uirement! a! 1or3 item! in (7S an- a--e- tracea0ilit# 0et1een re&uirement! an- !cenario!
12 Monitore- ne1l# pu0li!he- 5'PP" gui-eline! an- regulator# re&uirement! -ocument! in the conte=t o. ne1 (o e
!#!tem
13 De!igne- comple= te!ting !cenario! an- te!t ca!e! to -emon!trate con.ormance to all .unctional an-
non<.unctional re&uirement!, relative to the te!t level, a! -e2ne- in the .unctional !peci2cation!
14 7acilitate- !e!!ion! 1ith the Client=s SMEs to vali-ate re&uirement! .or e<7orm! an- 1or3Ao1 .unctionalitie!
15 "uthore- 7unctional Speci2cation! an- communicate- them to the -evelopment an- te!ting team!
16 De2ne- -ocument .ol-er la#out mapping! to 0u!ine!! unit! .or 8nline Manual! %evie1 Solution
17 '-enti2e- Con2guration 'tem! )C'!* to 0e in!talle- an- -ecommi!!ione-, inclu-ing ph#!ical location 1here
the# ma# 0e o0taine- prior to in!tall an- metho- o. -i!po!al
18 De2ne- the 0oun-arie! o. the CMD an- provi-e- the a0ilit# to automaticall# inventor# C'!
19 Succe!!.ull# coor-inate- 1ith e=ternal CM relate- agencie! to i-enti.# CM metho-ologie! an- approache!
Inter%ace Lead Business Analyst Eul# 200J @ 7e0 2009
State o Washington, 1nem&loyment Com&ensation Insurance Pro!ect, $lym&ia, WA
1 Develope- project !cope !tatement an- helpe- the project manager 1ith :or3 rea3-o1n Structure ):S* .or
'nter.ace!
2 9!timate- L0E .or !igni2cant ta!3! relate- to inter.ace re&uirement! gathering
3 Con-ucte- E"D !e!!ion! an- -evelope- 'nter.ace %e&uirement! Speci2cation -ocument! .or H2 inter.ace!
4 (ran!.orme- u!er re&uirement! into initial 1or3Ao1 -iagram! u!ing u!ine!! Proce!! Mo-eling ;otation )PM;*
5 "!!i!te- the Scrum Ma!ter,Development Manager in .acilitating !print planning !e!!ion!, revie1!, an- retro!pective!
6 :or3e- 1ith client team! an- !ta3ehol-er! an- -i!covere- an- categori>e- high<level u!er !torie! .or the
-evelopment team
7 :or3e- 1ith Scrum Ma!ter,Development Manager an- the Scrum team! to !i>e an- !plit -i!covere- u!er !torie!
8 7acilitate- communication 0et1een Change Ad.isory Board mem0er! to !upport revie1 o. change! an-
coor-inate- the C" activitie! regar-ing the change a! 1ell a! .acilitate- the C" meeting! .or the 'S .unctional
organi>ation!
9 8utline- the proce!! an- approach .or collecting inter.ace in.ormation along 1ith template! .or collecting the
in.ormation
10 uilt tru!t an- re!pect 1ith the client, e!ta0li!he- client relation!hip!, an- -evelope- rapport 1ith the !ta3ehol-er!
11 7acilitate- communication 0et1een SM9! an- the -eveloper! on the a!!igne- Scrum (eam
12 Coor-inate- 1ith appropriate per!onnel .or perio-ic revie1! o. protot#pe!
13 Develope- the template .or gathering the -ata tran!.er, connection -etail! an- te!t !trateg# .or H2 inter.ace!
14 "nal#>e- the 'nter.ace Data .rom variou! inter.ace! an- create- chart! an- pivot ta0le! in MS 9=cel
Senior Business Analyst Ean 200N@ Eune 200J
State o $hio, 1nem&loyment Com&ensation Insurance Pro!ect, Columbus, $)
1 !acilitated !ta3ehol-er communication !e!!ion! an- gathere- -ocumentation .or multiple project!
2 Prepare- u!e ca!e mo-el! to -evelop re&uirement! 1ith !ta3ehol-er! an- acte- a! a 0ri-ge 0et1een the
en- u!er! an- implementation team
3 Dploa-e- .unctional !peci2cation! an- -etaile- -e!ign! into -00&S an- trace- project -ocument! through lin3ing
in D88%S
4 Succe!!.ull# e!timate- L0E .or variou! ta!3! an- a!!igne- to appropriate "!
5 Manage- -e!ign revie1 meeting! 1ith all !ta3ehol-er!, prepare- !tatu! report!, an- -ocumente- action item!
an- tracea0ilit# matri= to trac3 i!!ue! an- a--re!!e- the i!!ue! promptl#
6 Mea!ure- the impact o. change in !che-ule or re!ource allocation to up-ate MS Project .or e4ective re!ource
trac3ing
1 Con-ucte- !everal business process reengineering -ialogue! 1ith the increment lea-! an- the u!er! an-
i-enti2e- an- -ocumente- the un-ocumente- 0u!ine!! proce!!e! u!ing B$-
2 '-enti2e- internal an- e=ternal !#!tem re&uirement!, con2guration !et<up .or critical inter.ace! an-
provi-e- technical lea-er!hip an- gui-ance .or -e2ning high level an- -etail !#!tem -e!ign .or 'nter.ace!
3 Con!tructe- S3L 'ueries an- reporte- -ata to vali-ate the per.ormance calculation!
4 7acilitate- regular progress re.ie/s .or each inter.ace an- up-ate- !che-ule! accor-ingl#
5 Managed the change! an- communicate- the impact to the -evelopment, in.ra!tructure, an- te!ting team!
6 94ectivel# managed the -evelopment an- te!ting o. ?2 'nter.ace!, prepare- -a!h0oar-! an- a!!igne- prioritie! to each o.
them, an- a-apte- mea!ure! to meet client e=pectation!
7 :or3e- 1ith en- u!er! to -e2ne element! .or Cognos %eporting an- a-mini!tere- >A" o% Cognos &eports
8 (rac3e- i-enti2e- ri!3!, monitore- re!i-ual ri!3!, i-enti2e- ne1 ri!3!, e=ecute- ri!3 re!pon!e plan!, an- evaluate- their
e4ectivene!! acro!! the entire pro-uct -evelopment li.e c#cle .or each inter.ace
9 Serve- a! primary pointo%contact .or e=ternal agencie! an- local government on a!!igne- project!
10 De2ne- implementation !trateg# an- create- project -elivera0le template! .or !everal !mall project!
11 De!igne-, -evelope- an- implemente- automate- te!t !cript! u!ing +(P an- i-enti2e- con2guration i!!ue in the
?ebSphere 5((P !erver that 1oul- .ree>e the !#!tem 1ith onl# 90 u!er! on the !#!tem
12 /e- an- engage- 1ith ClientM! 8peration! team to -evelop en-<to<en- te!ting !cenario! an- per.orme- the en-<to<en- te!ting 0#
putting the piece! together an- 2lling all the gap!
13 Create- te!t plan! .or .unctionalit#, compati0ilit#, relia0ilit#, per.ormance, an- !ecurit# 0# 1or3ing clo!el# 1ith
increment lea-!, " (eam, programmer!, in.ra!tructure team an- te!ting team
14 Planne- an- coor-inate- en-<to<en- te!ting .or all 8E' 'nter.ace! an- communicate- 1ith the !ta3ehol-er! regar-ing
i!!ue
E@$E&IE2CE ?est Airginia >ni.ersity
Business System Analyst Ean 2006 @ Ean 200N
Teaching 2 #earning Technologies Center, Morganto3n, W4
1 Develope- the architecture .or the :FD Par3ing 'n.ormation S#!tem $ variou! in<hou!e 1e0 project!
2 (ran!late- 0u!ine!! practice! into con2guration option! .or (2 Par3ing S#!tem
3 De!igne- 1e0 "P'! .or permit rene1al, a--ing vehicle!, changing a--re!!, citation! an- pa#ment
4 Manage- an- coor-inate- all activitie! nee-e- to -etect, anal#>e an- initiate re!olution o. pro0lem! u!ing %C"
5 %e!olve- en- u!er &ue!tion! a! part o. I" Ser.ice -es5 !erving the College o. 5uman %e!ource! $ 9-ucation
an- provi-e- trou0le!hooting an- integration o. application! an- !#!tem! to meet .acult# an- !ta4 nee-!
6 Develope- 1e0<0a!e- training program! .or $ublic Sa%ety an- e-ucate- .re!hmen on potential pro0lem! the#
.ace on campu! an- 1or3e- 1ith the !hi.t lieutenant! to implement change!
7 Develope- curricula $ -elivere- pro.e!!ional -evelopment 1or3!hop! to .acult# on 7rontPage $ Dream1eaver
8 Delivere- I" Ser.ices Management )'(SM* !olution! .ocu!ing on the people, proce!!e!, an- technolog#
1hil!t provi-ing 0u!ine!! !olution! 1ithin '( in.ra!tructure
9 Supporte- an- 3ept the 8S an- application! !o.t1are at current relea!e level! 1ithin the con!traint! o. !upporte-
app!
10 De!igne- navigation, organi>ation an- la0eling !#!tem! uni&ue $ create- 0lueprint! an- 1ire.rame!
11 Coor-inate- an- eBcientl# implemente- the -eplo#ment! 1or3ing 1ith multiple team! in the project !o that
all e=ternal component! !upporting relea!e! 1ere in!talle- !ucce!!.ull#
12 "nal#>e- !o.t1are re&uirement! .or an "utomate- Commuter (rain S#!tem, -evelope- the !peci2cation 0a!e-
on !tructure- anal#!i! u!ing Select Oour-on (eam1or3 CASE tool an- -evelope- the -etaile- -e!ign
In%ormation "echnology Consultant Senior Ean 2004 @ Dec 200H
)ealth Sciences 2 Technology Academy/)STA0, )ealth Sciences Center, Morganto3n, W4
1 Managed Ph#!ical "ctivit# Project! in 26 countie! an- !ucce!!.ull# coor-inate- 1ith cro!!<.unctional team! in 26
countie! to !ho1 ca!e project!
2 Monitore- 1e0!ite! -evelope- 0# the !chool teacher! an- !tu-ent! .or content violation! an- managed the /eb
content
3 De!igne-, Develope- an- 'mplemente- 4H plu! report! .or 2 -epartment! on -evelopment !erver a! Pilot project
4 Coor-inate- an- manage- the "raining $ Mentoring team! an- colla0orate- 1ith !everal 5S(" Clu0! on
training content, !tructure an- concept
5 -e.elopedB coordinated and organi1ed the 1hole technolog# component an- con-ucte- 1e0 authoring
1or3!hop! .or 2004 $ 200H 5S(" Summer 'n!titute!
6 Ce# contri0utor to change control board )CC* procee-ing! at the .ront en- an- 0ac3 en- o. !o.t1are
-evelopment c#cle .or e4ective ri!3 management
7 Manage- project -ocument! an- trac3e- the -ocument hi!tor# u!ing ver!ion control, -i!pla#e- project 3e# metric!,
an- -e2ne- action item! an- project i!!ue! u!ing MS Share$oint ())+
8 :or3e- 1ith -eveloper!, implementation !peciali!t!, !upport an- training !ta4 to en!ure a !ucce!!.ul
implementation o. all inter.ace! in 5/N .ormat an- coor-inate- te!ting i!!ue! 1ith -eveloper! an- !ta3ehol-er!
9 Documente- proce!! to help gui-e project !u0mi!!ion! an- e-ucate- the project in-ivi-ual! an- SM9! on ho1
to 1rite goo- !tan-ar-! an- training gui-eline!
10 "!!i!te- in the -evelopment o. pre!entation material! to launch the plat.orm 1hile 0eing con!i-erate o. -i4erent
au-ience! an- tailore- the content appropriatel#
11 Create- $ improve- %elea!e proce!!e! .or pro-uct relea!e! to minimi>e cu!tomer impact -ue to change
12 Liaised 1ith !econ- an- thir- line !ervice -epartment! provi-ing pro<active -iagno!i! an- pro0lem re!olution!
13 Monitore- -a#<to<-a# operation!, a-mini!tration, an- maintenance o. net1or3ing an- !erver computing environment
14 Succe!!.ull# !upporte- the .ull li.e c#cle o. asset management .or 5S("M! har-1are an- !o.t1are licen!ing,
inventor# control, a!!et recover#, re-eplo#ment, maintenance, -i!po!al, tran!.er, an- retirement, a! 1ell a! invoice
proce!!ing an- .endor management
15 Prepare- MS' pac3age!, 'ntru!ion -etection an- con2guration on ''S !erver .or 8:" an- 9=change interopera0ilit#,
'S" !erver !etup an- con2guration
2et/or5 Support Specialist "ug 2001 @ Dec 200?
5et3or( Ser6ices, $7ce o Inormation Technology, Morganto3n, W4
1 /e- global proCect migration plan an- !ucce!!.ull# migrate- u!er! .rom 1in-o1! 9= to :in-o1! 23, an-
.rom 9u-ora to ;ovell 6roup:i!e an- traine- u!er! 1ith the ne1 con2guration
2 :or3e- acro!! the 9nterpri!e an- provi-e- a-vice, -irection an- lea-er!hip on the application o. variou!
technologie! an- controlle- concurrent project! u!ing e!ta0li!he- project management metho-olog#
3 Manage- trou0le call! relate- to the u!er! o. the :FDCommon 7ile!erver $ the 9nterpri!e ;et1or3 1ith M"6'C
5elpDe!3
4 Provi-e- "pplication $ /"; Support inclu-ing :or3!tation Con2guration involving ;et1or3 "cce!! '!!ue!
ranging .rom (rou0le!hooting Ph#!ical Ca0le attachment! to S1itche!,5u0!, to i!!ue! involving multiple protocol!
)(CP,'P, M"C 'PI*
5 /iai!e- 1ith !econ- an- thir- line !ervice -epartment! provi-ing pro<active -iagno!i! an- pro0lem re!olution!
6 Monitore- -a#<to<-a# operation!, a-mini!tration, an- maintenance o. net1or3ing an- !erver computing environment
7 'n-epen-entl# !che-ule- !o.t1are in!tall! an- PC trou0le!hooting in a mi=e- ;ovell,:in-o1! ;( !erver net1or3
con!i!ting o. ?00 u!er! in 16 -epartment! throughout the metropolitan an- remote area!
8 /iai!e- 1ith !econ- an- thir- line !ervice -epartment! provi-ing pro<active -iagno!i! an- pro0lem re!olution!
9 9=tracte- an- converte- !en!itive -ata0a!e in.ormation among variou! .ormat! inclu-ing MS "cce!!, S+/,
Cr#!tal %eport!, 7o=Pro, an- 8DC compliant t#pe!
10 :or3e- 1ith -eplo#ment team to per.orm Pro-uction Sanit# chec3! .or S("% 'n.ormation S#!tem
11 Con2gure- an- !upporte- the Career Service! :e0 :al3up )'ntegrate- :e0 Server,;ovell 7ile Server* !#!tem
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