A

PROJECT REPORT
ON
HOTEL MANAGEMENT SYSTEM
For Partial Fulfillment of Requirement of
B.com.-1 (vocational)
Session 2009-2010


GU!"! B#$ PR%&"'( '%-%R!)*("R

+rs. !ee,a- &ain +R. *nil .umar
/ecturer 0ea1
!e,tt. of 'om,uter science !e,tt. %f com,uter science
SUB+(("! B#$
S2ati *33ar2al
B.com.1 (vocational)
Roll.no.
S.A.JAIN (P.G.) COLLEGE
AFFILATED TO KURUKSHETRA UNIVERSITY
AMBALA CITY
ACKNOWLEDGEMNT
Pro4ect 1evelo,ment is not an eas5 tas-. t requires cor,oration
an1 6el, of various ,eo,le. t al2a5s 6a,,ens t6at 2or1 run out 26en
2e are reall5 t6an-ful an1 sincerel5 2ant to ins,ire m5 feelin3 of
3ratitu1e to2ar1s t6e one 26en 6el,e1 in t6e com,letion of t6e
,ro4ect.
First m5 3rateful t6an- to +r. Par1ee, s6arma (,rinci,al) S.*.
&*) (P.G.) 'olle3e7 *m8ala cit5 for t6e 3ol1en o,,ortunit5. (o1a5
after com,letin3 m5 ,ro4ect 2or-7 am immensel5 satisfie1. (6ere
2ere man5 times 1urin3 t6e s,an of ma-in3 t6e ,ro4ect 26en t6e
cloc- 8eats 5ou to learn out of ener35 an1 5ou 4ust 2ant to finis6 at
forever 8ut +r. 9arun *33ar2al 6el,e1 me suc6 situation. 2oul1
also li-e +r. *nil -umar for 6is valua8le 6el, an1 3ui1ance.
+r. *mar4eet sin36 3ave me t6e ,ractical -no2le13e of
com,uteri:e1 s5stem of 6otel mana3ement. 0e also 6el,e1 me to
6ave a t6eoretical -no2le13e a8out t6e com,uteri:e1 s5stem t6e5
6ave suc6 a financial accountin3 s5stem i.e. ,a5roll s5stem.
PREFACE
!urin3 our stu1ies 6ere in t6e first 5ear an1 2or-in3 in
com,uter la8orator57 ,erforme1 a ,ro4ect on t6e 8asis of 4o8
trainin3. felt a 3ol1en o,,ortunit5 for me 26ile 2or-in3 on t6is
,ro4ect on 6otel mana3ement.
(6e ,ro4ect contains a 1etaile1 stu15 a8out 6o2 is t6e inventor5
mana3e17 6o2 is 8illin3 1one an1 26at all a 8usiness activities are
1one to mana3e t6e 8usiness an1 ma-in3 it more fruitful. n t6is
,ro4ect some screens an1 re,orts are also inclu1e1. t also tells t6e
files use1 85 t6e com,an5 to 1o t6eir 2or- an1 3iven t6e 26ole
-no2le13e an1 information a8out t6e 0otel mana3ement.
DEPARTMENT OF COMPUTER APPLICATION
S.A. JAIN COLLEGE AMBALA CITY
CERTIFICATE
(6is is to certif5 t6at t6e ,ro4ect on ;0%("/ +*)*G"+")(<
6as 8een com,lete1 un1er m5 su,ervision 85 +iss S2ati a33ar2al7
Universit5 Roll no.
for t6e ,artial fulfillment of a B.com-1 ('.*.9.) 1urin3 t6e session
2009-2010. t is furt6er certifie1 t6at t6e 2or- 1one in t6is re,ort is
can1i1ate=s o2n efforts.
>e 2is6 6er all t6e success in 6er future en1eavors.
+rs. !ee,a- &ain +r. *nil .umar
/ecturer 0ea1
!e,tt. %f com,uter science !e,tt. %f com,uter science
S.*. &ain (PG) colle3e S.*. &ain (PG) colle3e
*m8ala cit5- 1?@00? *m8ala cit5- 1?@00?
Mr. Pardeep !ar"a
'(# Pr#$%#pa&
S.*. &*) '%//"G"
*+B*/*
CONTENT
(0" +%(9"
+"*))G %F PR%&"'(
)(R%!U'(%) (% PR%&"'(
)(R%!U'(%) (% 0%("/
0S(%R# %F 0%("/
0%("/ BUS)"SS
0%("/ S"R9'"S
F*'/("S %F 0%("/
!"P*R(+")(S %F 0%("/
'0"//")G"S
'%)'/US%)
THE
MOTIVE
(6e motive of our ,ro4ect is to control various activities
,erforme1. n t6e 0otel usin3 t6e com,uter 2it6 t6e 2or- of
0%("/ +*)G"+")( S#S("+. From t6e 8e3innin37 t6e
im,ortant t6in3 in our min1 is t6at 2e s6oul1 concentrate our
,ro4ect 2or- on a su84ect t6at is eas5 to un1erstan1 an1 is
accor1in3 to our 1ail5 requirement. B5 -ee,in3 t6is in min17 t6e
su84ect c6osen 85 us is 6otel mana3ement.
n t6e ,resent time t6ere is a 3reat rus6 in 6otels7 as t6ese 6ave
8ecome necessit5 for mi11le an1 u,,er class of t6e societ5.
Peo,le travel a lot7 sta5 in 6otels7 3oes to t6e 6otels for functions7
meetin3 an1 refres6ment. %ur ,ro4ect is 1evelo,e1 -ee,in3 in
min1 t6e 3eneral nee1s of t6e customers 26en 6e 3oes to t6e
6os,ital. *n im,ortant uniqueness a8out t6e 1escri8e1 0otel=s
restaurants an1 8ar are availa8le to onl5 t6ose customers 26o
6ave alrea15 8oo-e1 room or 6all in 6os,ital.
MEANING
OF
PROJECT
* ,ro4ect 2or- involves a 1etaile1 stu15 or researc6 2it6 a
s,ecial ,ur,ose in 26ic6 t6eoretical -no2le13e is a,,lie1 to
,ractical ,ro8lem to arrive at t6e most a,ro,os conclusion.
!efinition accor1in3 to oAfor1 1ictionar5 ;a ,ro4ect means a
1etaile1 stu15 or a ,iece or researc6 85 a stu1ent<.
%B&"'(9"$
Provi1e ,ractical -no2le13e
(o 1evelo, a creative an1 lo3ical t6in-in3
(o ,rovi1e a 8etter un1erstan1in3 of t6e su84ect 85 ma-in3
at more interestin3 an1 ,ractical oriente1
(o im,rove anal5sis s-ill 26ic6 6el, t6em in ta-in3 correct
1ecisions an1 to ac6ieve t6e 3iven tar3et
INTRODUCTION
TO PROJECT

Pro4ect title ;0otel +ana3ement< (a ,ro4ect for -ee,in3 customers
recor1 an1 also calculate customer 8ill sli, an1 mana3ers salar5)
(6e name of ,ro4ect is ;0otel +ana3ement<. (6e o84ective of t6e
,ro4ect is to com,uteri:e t6e s5stem of t6e 6otel. ;0otel +ana3ement<
is t6e ,ro4ect not onl5 -ee,s t6e recor1 of various ,eo,le li-e
customers7 mana3er etc. 8ut as 2ell as it re1uce t6e eAtensive ,a,er
2or- in t6e ,resent s5stem. t 2ills ma-er t6e s5stem more versatile
an1 user frien1l5. t also calculates t6e ,ro,er 8illin3 sli, of 6i36 level
an1 mi11le level customers. (6is ,ro4ect is 8ase1 on 1escri,tion
a8out t6e structure of 0%("/ +*)*G"+")( S#S("+.
(6e ,ro4ect contains$
.ee,in3 t6e recor1 of all ,ersons li-e customers7 "m,lo5ees
etc.
+aintains ,ro,er list of all ,ersons.
Generatin3 ,ro,er result on reserve1 Rooms an1 Room
(rac-in3 .
INRODUCTION
TO HOTEL
(6e 6otel ,ro,rietors *ct7 19BC7 a 6otel is an ;"sta8lis6ment 6el1
out 85 t6e ,ro,rietor as offerin3 foo17 1rin- an1 if so require17
slee,in3 accommo1ation7 2it6out s,ecial contract to an5 traveller
,resentin3 6imself 26o a,,ears a8le an1 2illin3 to ,a5 a reasona8le
sum for t6e services an1 facilities ,rovi1e1 an1 26o is in a fit state to
8e receive1<.
0otel is a ,lace 26ere all 26o con1uct t6emselves ,ro,erl57 an1
26o 8ein3 a8le to ,a5 an1 rea15 to ,a5 for t6ere entertainment7 are
receive17 if t6ere 8e accommo1ation for t6em7 26o 2it6out an5
sti,ulate1 en3a3ement as to t6e 1uration of t6eir sta5 or as to t6e
com,ensation7 are 26ile t6ere7 su,,lie1 at reasona8le cause 2it6
t6ere meals7 lo13in3 an1 ot6er services an1 attention as are
necessaril5 inci1ent to t6e use *s a tem,orar5 6ome.=
(6e term D0otel= 2as use1 in "n3lan1 in a8out 1EC0. 0otel or inn is
1efine1 85 Britis6 la2 as a ,lace 26ere a 8onafi1e travelers can
receive foo1 an1 s6elter7 ,rovi1e1 6e is in a ,osition to ,a5 for an1 is
in a fit con1ition to 8e receive1=.
* 0otel or inn ma5 also 8e 1efine1 as an esta8lis6ment 26ose
,rimar5 8usiness is ,rovi1in3 lo13in3 facilities for t6e 3eneral ,u8lic
an1 26ic6 furnis6es one or more of t6e follo2in3 services
(a)Foo1 an1 Bevera3e service
(8)Room service
(c) Uniforme1 service
(1)/aun1r5 service an1
(e) Use of furniture etc.
HISTORY
OF HOTEL
0otel -ee,in3 can 8e trace1 8ac- to man5 centuries an1 its
evolution t6rou36 t6e a3es 6as 8een 8rou36t a8out 85 Britain=s
economical an1 in1ustrial c6an3es an1 1evelo,ments

!urin3 t6e sevent6 an1 ei36t centuries7 it 2as t6e monasteries
t6at su,,lie1 6os,italit5 to stran3ers an17 as no c6ar3e 2as ma1e for
t6e accommo1ationF all travelers 2ere eA,ecte1 to contri8ute
accor1in3 to t6eir means to t6e a88e5 fun1s. *s more ,eo,le 8e3an
to travel t6ere 3rou, t6emselves to3et6er7 not onl5 for t6e com,an57
8ut for mutual ,rotection from 6i362a5 men an1 ro88ers.
'onsequentl57 travelers arrive1 in 3rou,s at a monaster5 an1 it 2as
often 1ifficult to accommo1ate t6em all. n t6e earl5 nineteent6
centur5 t6e conce,t of a 6otel room in t6e 8e1room7 an1 t6is ,erio1 is
-no2n as ;Gol1en a3e of 6otel of t6e 3reat Britain an1 t6e 2orl1<.
0otel ,ro,rietors 2ere le3all5 referre1 to as D'ommon nn-ee,ers=

(6e turn of t6e centur5 sa2 an era t6at 2as calle1 DBelle ",oc6=
26en 3ran1 an1 luAurious 6otel flouris6e1. * fe2 6otels are still
o,eratin3 to1a5. n /on1on an1 some ot6er cities attem,ts 6ave 8een
ma1e to reca,ture some of t6e 3ran1eur of t6e ,ast 9era in t6e
ma-in3 of t6e mo1ern 6otels7 an1 8rin3 8ac- t6e memories t6e 3ran1
6otels an1 ol1 1a5s.
HOTEL
BUSINESS
+an5 economists 6ave often 1escri8e1 D0otel Business= as
unique an1 1ifferent from muc6 ot6er 8usiness. 0otel is sellin3 8ot6
3oo1s an1 services. t not onl5 ,rovi1es 8ot6 tan3i8le intan3i8le
services7 8ut one of its unusual c6aracteristic is also t6at it is one of
t6e ver5 fe2 ,laces 26ere ,ro1uction an1 consum,tion occur
simultaneousl5F for eAam,le7 or1erin3 su8sequent ,re,aration7
services an1 consum,tion of foo1 items.
Bot6 t6e ,ro1ucts an1 services are offere1 on cre1it transaction .no
ot6er 8usiness allo2s t6e customer an imme1iate line of cre1it7 for
eAam,le7 t6e moment 6e re3isters 76is cre1it ,urc6ase starts 2it6 t6e
room an1 a sequence of financial c6ar3es t6rou36out t6e facilities
2it6out imme1iatel5 ,a5in3 for t6em at t6e D,oint of ,urc6ase=. For
eAam,le7 ,urc6ase of foo1 in restaurant7 1rin-s in 8ar valet services7
etc. no ot6er 8usiness offers as varie1 a ran3e of services an1
,ro1ucts at t6e same ,lace as 6otel 8usiness.

"ac6 6otel must offer lo13in37 foo1 an1 ,rotection to t6eir 3uest
an1 assume a lia8ilit5 for 3uest ,ro,ert57 ,rovi1e a 6i36 stan1ar1 of
653iene7 cleanliness an1 sanitation an1 s6oul1 confirm to t6e
minimum requirements of t6e state re3ar1in3 safe 6otel construction
suc6 as 6ei36t of 8uil1in37 munici,al-85-la2s7 fire an1 safet5 stan1ar1
so no.

HOTEL SERVICES
(6e ,resent 1a5 mo1ern conce,t of t6e 6otel is not 4ust a ,lace
to ,rovi1e Gaccommo1ation7 foo1 an1 8evera3e7 8ut li-e cit5 2it6in a
cit5 an1 offerin3 t6e ever5 ,ossi8le facilities7 accommo1ation7 service
an1 convenience7 not suc6 as rooms.
(6ere are more facilities li-e- cosmetic t6in3s7 6air1r5er7 coc- tail
loun3es7 ra1io an1 (9 etc. (6ere is a ,rofessionall5 qualifie17 6i36l5
traine17 eA,erience17 an1 efficient. 'ourteous staff in smart7 clean
uniforms an1 t6e staff comin3 in t6e contact
>it6 3uests coul1 un1erstan1 "n3lis6. (6ere is a 2@6rs service for
rece,tion7 information an1 tele,6one. (6ere is a ,lentiful su,,l5 of
linen7 8lan-et7 to2els an1 so on. "ac6 8e1room is ,rovi1e1 2it6 3oo1
vacuum 4u3H t6ermos flas- 2it6 ice col17 8oile1 1rin-in3 2ater.

Furt6er a11itional services suc6 as 3iven 8elo2$
Fruits 7 flo2ers
'lu8s
Ban- services
S2immin3 ,ool
(6eatre
0os,ital
/i8rar5
Service station
Post office
Poultr5 farms
'ar rental an1 c6auffeurs
'inema tic-et
FACILITIES
OF HOTEL
(6ere is a rece,tion7 cas6 an1 information counter atten1e1 85
6i36l5 qualifie17 traine1 an1 eA,erience1 ,ersonnel conference
facilities in t6e form of one eac6 or more of t6e conference
rooms.
(6ere is a 8oo- stall7 reco3ni:e1 travel a3enc57 mone5 c6an3e
an1 safe 1e,osit facilities7 etc.
(6ere is a tele,6one in eac6 room an1 tele,6one for t6e use of
3uests an1 visitors an1 ,rovision for a ra1io or rela5e1 music in
eac6 room.
(6ere is a 2ell-equi,,e17 2ell-furnis6e1 an1 2ell-maintaine1
1inin3 roomHrestaurant on t6e ,remises an1 26erever
,ermissi8le 85 la27 t6ere is an ele3ant7 2ell-equi,,e1 8ar H,ermit
room.
(6ere is 1ancin3 facilit5 an1 orc6estra in 1inin3 6all.
DEPARTMENTS
OF HOTEL
P"RS%))"/
S*/"S
/*U)!R#
0%US".""P)G
+*)(*)")'"
'R"!(
'%+PU("R '")(R"
S"'UR(#
PUR'0*S" *)! R"'"9)G
+*) S(%R"S
*''%U)(S
0"*/(0 '/UB
PR%!U'(%)
+*) .('0")
S*("//(" .('0")
B*."R#
F%%! *)! B"9"R*G" S"R9'"S
R"S(*UR")(S
B*)IU"(S
'%FF"" S0%P
R%%+ S"R9'"
B*RS
CHALLENGES
+*R."(
(o 1etermine 26et6er t6ere is 1eman1 for a 6otel in t6e
area 26ere t6e site is locate17 certain ver5 im,ortant factors must
8e consi1ere1.
/*B%UR S(U*(%)

Pro8lems of la8 our is ver5 im,ortant in 6otel in1ustr5. For
successfull5 1evelo,in3 ne2 6otel ,ro4ect it is t6e lac- of
a1equate la8our su,,l5 26ic6 creates ,ro8lems rat6er t6en
t6e ,ro8lem from la8our suc6 as t6eir 1eman1s.
S%UR'"S %F F)*)')G
(6is is anot6er ver5 im,ortant factor an1 8i3 ,ro8lems. *rran3in3
of finances an1 control of cre1it line is a ver5 serious ,ro8lem
confrontin3 8usiness to1a5.
CONCLUSION
'om,uter 6as 3ot clear a1vanta3e over t6e manual s5stem.
(6e com,uteri:e1 s5stem is more relia8le7 efficient an1 fast at t6e
en1 of t6e ,ro4ect7 can sa5 t6at com,uter ,la5 a ver5 crucial role in
t6e 1evelo,ment of firm. *ll t6e 1ail5 re,orts 3enerate1 85 t6e s5stem
are to 8e c6ec-e1 85 t6e concerne1 official so as to ensure t6at all
t6e transactions 6ave 8een ,ut t6rou36 in a,,ro,riate accounts an1
t6is is tallie1 2it6 t6e ne2 vouc6ers.
'om,uter 1oes maAimum 2or- 2it6 in minimum time. Because
it is use1 in ever5 fiel1 so t6at it ,rovi1es comfort an1 suita8ilit5 to
ever5one. Provi1in3 maAimum facilities an1 comfort to customers to
customers is main 3oal of t6e firm. (o ac6ieve t6is 3oal7 ot6er
mo1ern facilities relatin3 to com,uter s6oul1 6ave to 8e ,rovi1e1.