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SP - Replace an SP battery backup unit (BBU)
Model - VNX5400
Storage Type - VNX for Block (SAN)
Document ID - 1378191530101
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Content Creation Date September 3, 2013
This document describes howto replace a battery backup unit (BBU) in an EMC

VNX5400 DPE9
disk processor enclosure.
A BBU is part of the DPE9 base module and is accessible from the rear of the DPE9. You replace
a faulted BBU from the rear of the chassis while the system is powered up.
For additional details on the locations of orderable parts, and their part number labels, refer to
the parts location guide for your specific VNX model. EMC posts and maintains parts location
guides online on the RelatedDocuments section of https://MyDocs.emc.com/VNX. On the Related
Documents page, under the VNX Hardware Parts heading, click on the desired guide.
Major topics include:
Before you begin......................................................................................................................................................3
Preparing the system..............................................................................................................................................6
Replacing the faulted hardware component.......................................................................................................9
Finishing up...........................................................................................................................................................12
EMC

VNX

Series
Replacing a Battery Backup Unit in a Disk
Processor Enclosure
Before you begin
Before you begin this maintenance activity, refer to the component handling instructions.
You should also review the entire procedure prior to beginning any maintenance activity
on the system.
Handling replaceable units
This section describes the precautions that you must take and the general procedures that
youmust followwhen removing, installing, andstoring any replaceable unit. The procedures
in this section apply to replaceable unit handling during hardware upgrades as well as
during general replacement.
Avoiding electrostatic discharge (ESD) damage
When replacing or installing hardware units, you can inadvertently damage the sensitive
electronic circuits in the equipment by simply touching them. Electrostatic charge that has
accumulated on your body discharges through the circuits.
Read and understand the following instructions:

Provide enough room to work on the equipment.

Clear the work site of any unnecessary materials or materials that naturally build up
electrostatic charge, suchas foampackaging, foamcups, cellophane wrappers, andsimilar
items.

Do not remove replacement or upgrade units from their antistatic packaging until you
are ready to install them.

Gather the ESD kit and all other materials before servicing any units.

After servicing begins, avoid moving away from the work site; otherwise, you might
build up an electrostatic charge.

Use the ESD kit when handling any units.

Replacing a BBU in a DPE 3

If an emergency arises and the ESD kit is not available, follow the procedures in
Emergency procedures (without an ESD kit) on page 4

Use the ESD wristband that is supplied with the server.

To use it, attach the clip of the ESD wristband (strap) to any bare (unpainted) metal on
the cabinet or enclosure, and then put the wristband around your wrist with the metal
button against your skin.
Emergency procedures (without an ESD kit)
In an emergency when an ESD kit is not available, use the following procedures to reduce
the possibility of an electrostatic discharge by ensuring that your body and the subassembly
are at the same electrostatic potential.
These procedures are not a substitute for the use of an ESD kit. Follow them only in
the event of an emergency.

Before touching any unit, touch a bare (unpainted) metal surface of the enclosure.

Before removing any unit from its antistatic bag, place one hand firmly on a bare metal
surface of the enclosure, and at the same time, pick up the unit while it is still sealed in
the antistatic bag. Once you have done this, do not move around the roomor touch other
furnishings, personnel, or surfaces until you have installed the unit

When you remove a unit from the antistatic bag, avoid touching any electronic
components and circuits on it.

If you must move around the room or touch other surfaces before installing a unit, first
place the unit back in the antistatic bag. When you are ready again to install the unit,
repeat these procedures.
Removing, installing, or storing CRUs
Use the following precautions when removing, handling, or storing CRUs:

Do not remove a faulty CRU from the cabinet until you have the replacement available.

Handle a CRU only when wearing an ESD wristband (strap).

Attach the clip of the ESD wristband to the ESD bracket or bare metal on a cabinet
enclosure.

Wrap the ESD wristband around your wrist with the metal button against your skin.

Handle a CRU gently. A sudden jar, drop, or vibration can permanently damage some
CRUs.

Never use excessive force to remove or install a CRU. Take time to read the instructions
carefully.
4 Replacing a BBU in a DPE
Before you begin
For a module that must be installed into a slot in an enclosure, examine the rear
connectors on the module for any damage before attempting its installation.

Store a CRUin the antistatic bag and the specially designed shipping container in which
you received it. Use the antistatic bag and special shipping container when you need to
return the CRU.
A sudden jar, drop, or even a moderate vibration can permanently damage some
sensitive FRUs.
Some CRUs have the majority of their weight in the rear of the component. Ensure
that the back end of the CRU is supported while installing or removing it. Dropping
a CRU could result in personal injury or damage to the equipment.
Summary of tasks for replacing a BBU
To replace a BBU you must complete the tasks below in the order in which they appear.
This document provides instructions for completing each task.
1. Identify the faulted BBU.
2. Remove the faulted BBU from the base module.
3. Unpack the replacement BBU.
4. Install the replacement BBU in the base module.
5. Verify the operation of the replacement power supply.
6. Return the failed part.
Summary of tasks for replacing a BBU 5
Before you begin
Preparing the system
Take the following actions to prepare the system for this maintenance activity.
Disabling call home
Use Unisphere or naviseccli to disable call home for the storage system during this
maintenance activity. Youcan disable call home responses for a user determinedtime period
between the 30 minute minimum and the 240 minute maximum.
Note: The procedure below details how to disable call home using Unisphere. As an alternative you
can use naviseccli on a Windows management client to disable call home:
naviseccli eventmonitor -monitor -disableresponse -user <username> -password
<password> -scope 0 -server <serverIPaddr> -time <min>
1. Log in to the storage system or the Unisphere domain that contains the storage system.
2. From Unisphere, select System Monitoring and Alerts Notification and select the
Distributed Monitors tab.
3. Right click on the name of SP A in the list of distributed monitors for the storage system
on which you are disabling call home and select Disable/Enable Responses.
The Disable/Enable Responses dialog box appears.
4. Select the Disable Responses check box and set a time period during which responses
will be disabled for the anticipated maintenance activity. Then click OK.
In the popup that appears, click Yes to confirm.
5. Repeat these steps for SP B.
Replacing a BBU in a DPE 6
Important: You MUST disable responses on BOTH SP A and SP B to disable the storage system call
home responses.
The storage systemwill not call home or respondto any other template appliedto the storage
system for the specified time period.
Note: Disable/Enable Responses (quiet mode) feature will automatically re-enable call home when the
timer you set to disable call home expires. Network connectivity between the storage system and the
call home monitoring station is required for the Software Assistant to automatically enable call home
and verify the call home rules.
Checking the system for faulted hardware
Follow the steps below to verify the status of the system's hardware components.
Diagnosing faulted storage system hardware components
Use this procedure to log in to EMC

Unisphere

and check for any faulted hardware

components in the storage system.
1. Start Unisphere for the storage system by entering the storage processor IP address in a
browser window.
2. In the system drop-down list on the menu bar, select the system in which you may have
a faulted hardware component.
3. Select System Hardware Storage Hardware.
4. Check for any faulted storage hardware components.
Locate the faulted battery backup unit
Follow these steps to locate the faulted battery backup unit:
Checking the system for faulted hardware 7
Preparing the system
1. Locate the DPE and BBU.
2. Using the fault information found in Unisphere, determine which BBU (BBU A or BBU
B) must be replaced.
Running the Verify Storage System wizard
Use the Verify Storage System wizard to perform a health check on the storage system.
1. Start the Unisphere Service Manager by doing either one of the following:

Click the Unisphere Service Manager icon on your desktop

Select Start All Programs or Start Programs, then select EMC Unisphere Service
Manager Unisphere Service Manager

From the System screen in Unisphere, click Launch USM in the right-hand taskbar
located under Service Tasks
2. Log in to your system.
3. From the System screen, select Diagnostics Verify Storage System to run the storage
system health check wizard.
8 Replacing a BBU in a DPE
Preparing the system
Replacing the faulted
hardware component
Take the following actions to remove the faulted hardware part and install the replacement
hardware part into the system.
Removing a faulted BBU
Before you begin
Identify the faulted BBU by its amber fault LED(Figure 1 on page 9).
Figure 1. BBU fault LED
Procedure
To remove a BBU (Figure 2 on page 10) :
1. While grasping the BBU's handle, push the supply's orange release tab to the right.
Replacing a BBU in a DPE 9
2. Pull the BBU from the base module and place it on a clean, static-free surface.
Figure 2. Removing a BBU
Unpacking a part
1. Attach an ESDwristband to your wrist and the enclosure in which you are installing the
part.
2. Unpack the part and place it on a static-free surface.
3. Is the part is a replacement for a faulted part, save the packing material to return the
faulted part.
Installing a BBU
To install a BBU (Figure 3 on page 11):
1. Holding the BBUwith the side with the embossed battery symbol up, align the BBUwith
the slot in the base module
10 Replacing a BBU in a DPE
Replacing the faulted hardware component
2. Push the BBU into the slot until it clicks in place.
Figure 3. Installing a BBU
Note: After placing the replacement battery backup unit (BBU) into the DPE, the BBU immediately
begins charging to full capacity, which may take several hours. Ensure that the BBU LED (location
shown in Figure 1 on page 9) in the upper right corner of the BBU is steady green. In Unisphere, the
BBU reports its status as Present.
Installing a BBU 11
Replacing the faulted hardware component
Finishing up
After completing the maintenance activity, follow the tasks in this section to return the
system to production ready.
Verifying the operation of a new or replacement part with Unisphere
1. Start EMC Unisphere for the storage system by entering the IP address in a browser
window.
2. In the system drop-down list on the menu bar, select the system in which you installed
or replaced the part.
3. Select System Hardware Storage Hardware.
4. Expand the enclosure in which you installed or replaced the part, and navigate to the
part.
5. Verify that the part is in the enclosure and that it is not faulted.
Checking the system for faulted hardware
Follow the steps below to verify the status of the system's hardware components.
Running the Verify Storage System wizard
Use the Verify Storage System wizard to perform a health check on the storage system.
1. Start the Unisphere Service Manager by doing either one of the following:

Click the Unisphere Service Manager icon on your desktop

Replacing a BBU in a DPE 12

Select Start All Programs or Start Programs, then select EMC Unisphere Service
Manager Unisphere Service Manager

From the System screen in Unisphere, click Launch USM in the right-hand taskbar
located under Service Tasks
2. Log in to your system.
3. From the System screen, select Diagnostics Verify Storage System to run the storage
system health check wizard.
Enabling call home
Note: Disable/Enable Responses (quiet mode) feature will automatically re-enable call home when the
timer you set to disable call home expires. Network connectivity between the storage system and the
call home monitoring station is required for the Software Assistant to automatically enable call home
and verify the call home rules.
Use Unisphere or naviseccli to enable call home for the storage system following this
maintenance activity.
Note: The procedure below details how to enable call home using Unisphere. As an alternative you
can use naviseccli on a Windows management client to enable call home:
naviseccli eventmonitor -monitor -enableresponse -user <username> -password
<password> -scope 0 -server <serverIPaddr>
1. Log in to the storage system or the Unisphere domain that contains the storage system.
2. From Unisphere, select System Monitoring and Alerts Notification and select the
Distributed Monitors tab.
3. Right click on the name of SP A in the list of distributed monitors for the storage system
on which you are enabling call home and select Disable/Enable Responses.
The Disable/Enable Responses dialog box appears.
4. De-select the Disable Responses check box and click OK.
5. Repeat these steps for SP B.
Important: You MUST enable responses on BOTH SP A and SP B to enable the storage system call
home.
Enabling call home 13
Finishing up
You have enabled the storage system call home and responses.
Returning the failed part
Ship the failed part to your service provider as described in the instructions that were
included with the replacement part.
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14 Replacing a BBU in a DPE
Finishing up
Copyright 2013 - EMC Corporation. All rights reserved.
Published August 2013
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information is subject to change without notice.
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Replacing a BBU in a DPE 15