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COUNCIL
PRIVATE AND CONFIDENTIAL
Mr
Grimsby
North East Lincolnshire
DN320(
I refer to the letter daJed in whjch it was confirmed that your complaint _had been escalated to
the final stage of the Council's complaints procedure. The issues you have raised have been
investigated which has included a review of the stage 1 response. This investigation has been
undertaken independently of the officers that have previously handled your complaint.
The enclosed investigating officer's report details the findings of this investigation which I
consider has been correctly and fairly carried out in accordance with the Council's Feedback
Policy.
If you are not satisfied with this response and the outcome of your complaint, you have the right
to take the matter to the Local Government Ombudsman, whose contact details are as follows:
LGO Advice Team
The Local Government Ombudsman
PO Box 4771
Coventry CV40EH
Tel: 0845 602 1983
Fax: 02476820001
I would like to thank you for bringing these issues to the Council's attention. This has been, of
necessity, a formal response driven by our Feedback Policy and procedures, designed to
ensure full, fair and impartial examination of concerns which arise. I am personally always very
keen to see how we can improve our services and learning from complaints is one way of
achieving this. Although you may not be happy about all aspects of my conclusions, I am
hoping you will accept that this matter has had proper consideration.
Yours sincerely
North East Lincolnshire Council
PRIVATEAND CONFIDENTIAL
Summary of complaint:
Mr C~ ..
considers that the Liability Order to enforce the outstanding £60 court summons costs was
obtained fraudulently by North East Lincolnshire Council and therefore requires it to be removed from
his account.
Mr ( 's desired outcome of this complaint is to have the £60 court summons costs removed from his
account and for North East Lincolnshire Council to propose a provisional sum as compensation for
damages for refusing to resolve this matter.
Sara Hemming, Investigating Officer interviewed Neil Smith, Court Enforcement Officer on Wednesday
13th August.
Sara Hemming, Investigating Officer interviewed Richard Catlyn, Lead Officer Local Taxation on
Wednesday 20th August.
Council Tax - Guidance to local councils on good practice in the collection of Council Tax arrears.
Findings:
The concerns raised by Mr ••.." .. ~have been addressed and the relevant findings are detailed below.
Mr l.~~-c~ believes that the Liability Order obtained to enforce the outstanding £60 court summons costs
was obtained fraudulently by North East Lincolnshire Council. This complaint is not upheld.
The Guidance to local councils on good practice in the collection of Council Tax arrears ( the Guidance)
makes it clear that enforcement is a necessary and important part of Local Authority activity and that
every penny of council tax that is not collected means a higher council tax for the law-abiding citizen who
does pay on time. The Guidance goes on to state that where a payment is overdue, a bill payer should
receive at least three statutory communications before further action is taken:
• Reminder for payment
• Court summons
• Notification that the liability order has been granted and unless the amount owing is paid, bailiffs
are likely to follow
The Guidance also states that local authorities should ensure that at each stage full information is
provided about what the bill payer can do to avoid the situation. This should include where they can go
for help and advice, be clear about the next steps and that charges for the court summons and for
liability orders should be clear on all documentation with clear information on how they can be paid and
how they will be collected if not.
In Mr C-·- ~~~. case he received each of these communications. The reminder letter dated 12/09/12
clearly indicates that an instalment of £85.52 was missed and that if this was not received by the
26/09/12 that the total balance of £437.52 would become payable immediately. This letter also made it
dear that if payment was not received that a summons would be issued, without further notice, and that
£70 costs would be incurred. This letter also clearly explained how payments could be made and how to
get advice if Mr (._ _t was experiencing a debt problem.
Mr L_"",<-was given every opportunity to pay the initial missed payment and then the full amount
outstanding, without incurring any charges. He was also informed of the consequences of not making
those payments and how much the costs associated with this course of action would be. Following
receipt of the summons letter Mr 1 c did make a payment of £437.52 plus an additional £10 for costs,
The Cabinet report from 17/2/14 explains that it is not practical to calculate the level of costs incurred in
each individual case and therefore a reasonable estimate must be made of the total of such costs,
divided by the estimated number of applications to be made for a summons. The Regulations do not
place any statutory requirement on the Council to calculate the costs on an individual basis.
Mr L_---: also believes that North East Lincolnshire Council inappropriately raises revenue through
Magistrates summons costs. The Guidance states that local authorities are only permitted to charge
reasonable costs for the court summons and liability order and that in the interests of transparency they
should be able to provide a breakdown, on request, showing how these costs are calculated. North East
Lincolnshire Council provided a detailed breakdown based on activity and costs on it's website for
2012/13, this was updated for 2013/14. These breakdowns have been through stringent checks both
internally and by the District Auditors.
The Clerk to the Justices is kept informed of the~Qsts that areto be clttJrged for a summons fOfCouncil
Tax. The Guidance highlights that while it is likely that authorities will have discussed costs with the Clerk
to Justices it should be recognised that the Court may wish to be satisfied that the amount claimed by
way of costs in any individual case is no more than that reasonably incurred by the authority. In Mr
C:.....-- 's case he chose to attend court and provide evidence to the magistrates outlinirig why he felt that
the remaining £60 summons costs were unreasonable, in this case the Liability Order was granted for the
outstanding amount, this would indicate that the Court were satisfied that the amount claimed was
reasonably incurred by the Council.
This investigation has found that the Council acted in accordance with the Regulations and the Guidance
at all times.
No justification can be found to remove the £60 court summons costs from Mr ~'s account and the
investigation cannot provide any evidence to support Mr ~:-~'s request for compensation for damages.
The recommendation is that North East Lincolnshire Council consider the options available to them to
recover the outstanding £60 and decide on what will be the appropriate course of action to take. The
Council should ensure that Mr ._ is duly informed of any action that is to be taken.
Sora Hemming
Head of Service:
Shoron Wroot