B6-6100 010000 40 Column Thermal Supplemental PDF

book.
bk Page 1 Monday, September 21, 1998 10:35 AM
NCR Automated Teller Machines

New 40 Column Thermal Printers
Operator Manual Supplement
B006-0000-6100
01.00.00
1098
book.bk Page 2 Monday, September 21, 1998 10:35 AM
The product described in this book is a licensed product of NCR Corporation.

Trademark Information
It is the policy of NCR Corporation (NCR) to improve products as new technology, components,
software, and firmware become available. NCR, therefore, reserves the right to change specifications
without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of
the world. In some instances, photographs are of equipment prototypes. Therefore, before using this
document, consult with your NCR representative or NCR office for information that is applicable and
current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity,
organization, and value of this book.
Address correspondence to:
NCR Financial Solutions Group Ltd
Information Solutions
Kingsway West
Dundee, Scotland
DD2 3XX
Copyright 1998
By NCR Corporation
Dayton, Ohio U.S.A.
All Rights Reserved
book.bk Page i Monday, September 21, 1998 10:35 AM
Federal Communications
Commission (FCC) Radio
Frequency Interference
Statement
Note: This equipment has been tested and found to
comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against
harmful interference when the equipment is operated
in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in
a residential area is likely to cause harmful
interference in which case the user will be required to
correct the interference at his own expense.
Canadian Class A
Device Declaration
This digital apparatus does not exceed the Class A

limits for radio noise emissions from digital apparatus
set out in the Radio Interference Regulations of the
Canadian Department of Communications.
Le prsent appareil numrique nmet pas de bruits
radiolectriques dpassant les limites applicables aux
appareils numriques de la classe A prescrites dans le
Rglement sur le brouillage radiolectrique dict par
le ministre des Communications du Canada.
New 40 Column Thermal Printers Operator Manual Supplement
book.bk Page ii Monday, September 21, 1998 10:35 AM
Information to User
Caution
ii
This equipment must be installed and used in strict

accordance with the manufacturers instructions.
However, there is no guarantee that interference to radio
communications will not occur in a particular
commercial installation. If this equipment does cause
interference, which can be determined by turning the
equipment off and on, the user is encouraged to consult
an NCR service representative immediately.
NCR Corporation is not responsible for any radio or
television interference caused by unauthorised
modifications of this equipment or the substitution or
attachment of connecting cables and equipment other
than those specified by NCR. Such unauthorized
modifications, substitutions, or attachments may void
the users authority to operate the equipment. The
correction of interference caused by such unauthorized
modifications, substitutions, or attachments will be the
responsibility of the user.
book.bk Page iii Monday, September 21, 1998 10:35 AM
Revision Record
Date
Page
Oct 1998
All
Description of Change
New supplement to all SHUVRQD6 and

56xx Operator Manuals to support the
new 40 column thermal receipt and
journal printer modules.
iii
book.bk Page iv Monday, September 21, 1998 10:35 AM
iv
book.bk Page v Monday, September 21, 1998 10:35 AM
Table of Contents
Contents
Preface
Purpose and Audience ...................................................... vii
Identifying the New Thermal Printers........................... viii
What this Supplement Contains ......................................... x
Chapter 1
Receipt Printer
Replenishing Receipt Printer Paper ................................1-1
Clearing Receipt Printer Jams ..........................................1-8
Chapter 2
Journal Printer
Replenishing Journal Printer Paper.................................2-1
Clearing Journal Printer Jams ........................................2-14
User Feedback Form
book.bk Page vi Monday, September 21, 1998 10:35 AM
Table of Contents
vi
book.bk Page vii Monday, September 21, 1998 10:35 AM
Preface
Purpose and Audience
Purpose and Audience

This publication is intended for NCR customer
personnel who are responsible for the day-to-day
operation and maintenance of any NCR terminal or
ATM in the 56xx and SHUVRQDS range.
The function of this Operator Manual Supplement is to
show operators how to maintain and replenish the new
40 column thermal receipt and journal printers.
vii
book.bk Page viii Monday, September 21, 1998 10:35 AM
Preface
Identifying the New Thermal Printers
Identifying the New Thermal

Printers
The new 40 column thermal printers are functionally the
same as and replace the existing 40 column thermal
printers. There are several versions of the new printer
but all can be easily distinguished from the old printers
by the cover panel on the side the new printers have a
metal cover, the old printers have a black, plastic cover.
Refer to the following illustrations to identify your
printer.
SDC Receipt and Journal printers
The printer assembly will look similar to this when both
modules are fitted. Versions exist with only one printer
module but the cover shown below is the same in all
three versions.
Journal Printer
Receipt Printer
Cover
viii
book.bk Page ix Monday, September 21, 1998 10:35 AM
Preface
Identifying the New Thermal Printers
RS232 Receipt Printer

The receipt transport mechanism varies slightly
depending on ATM in which the printer is fitted.
Cover
RS232 Journal Printer
Cover
ix
book.bk Page x Monday, September 21, 1998 10:35 AM
Preface
What this Supplement Contains
What this Supplement

Contains
This supplement is divided into 2 chapters, both of
which describe how to carry out paper replenishment
and how to clear paper jams in the new 40 column
thermal printers.
Chapter 1 Receipt Printer

Chapter 2 Journal Printer
To make the most efficient use of your Operator Manual,

each copy can be customised to the configuration of the
ATM for which it is to be used. This supplement can be
inserted in place of the existing receipt and journal
printer chapters. If you do decide to remove a chapter,
do not destroy it as the configuration of your ATM may
change at a later date.
Note: The illustrations used are of a general nature and
may not exactly match the your specific ATM
configuration.
book.bk Page xi Monday, September 21, 1998 10:35 AM
Table of Contents
Receipt Printer
Chapter 1
Receipt Printer
Replenishing Receipt Printer Paper
1-1
Clearing Receipt Printer Jams
1-8
book.bk Page xii Monday, September 21, 1998 10:35 AM
Table of Contents
Receipt Printer
Receipt Printer
1
Replenishing Receipt Printer

Paper
The paper used to replenish the printer must meet the

specification given in B006-0000-4992, Consumable Items
For Self Service.
The illustrations which follow are representative of the
printer described, however, minor differences may be
apparent due to customised configuration or changes to
the product/technology.
To replace the printer paper proceed as follows:

1
Open the exterior of the ATM.
If your ATM does not have the auto-supervisor

option, press the switch on the operator panel to
select supervisor mode.
Press the green latch and slide the printer/module

tray out until its slides are fully extended.
(Refer to the main Operator Manual for details.)
1 -1
Receipt Printer
1-2
Open the print mechanism cover using either of the

green locking levers as shown. The cover will spring
open.
Receipt Printer
Lift out the paper roll core, spindle and any

remaining paper. Pull out any paper from the paper
entry slot (you may have to partially close the print
mechanism to see this). Discard the paper and paper
roll core but retain the spindle.
Note The new printer spindles are similar to, but not
interchangeable with, the spindles used on the old
printers.
1-3
Receipt Printer
1-4
Close the print mechanism cover push it down

until it clicks shut.
Remove sufficient paper from the new receipt roll so

that there are no traces of glue or tape. Tear the end of
the paper to leave a reasonably clean and straight
edge without creases.
Insert the spindle into the core of the new paper roll.
Lower the paper roll into printer so that the spindle
drops into the slots. The paper should feed from the
top of the roll.
Receipt Printer
Guide the paper into the paper entry slot. Manually

feed in paper until it stops about 75mm (3in.).
1-5
Receipt Printer
10 Press the paper feed button and continue to feed in

paper manually until it is gripped by the print
mechanism. The printer will produce a sample
receipt printed with a smiley graphic to confirm
correct operation.
11 If nothing happens when the feed button is pressed,

the paper has probably not been loaded correctly.
Check the paper is feeding from the top of the roll.
Open the printer cover, rotate the paper roll
backwards to pull the paper clear of the print
mechanism and try feeding the paper again starting
at step 9.
1-6
Receipt Printer
12 Make sure that you remove the receipt and any other
paper from the exit slot or receipt transport.
13 Push the printer/module tray back into the ATM

until it clicks into place.
14 Follow your in-house procedures for indicating that
the paper has been replaced in the receipt printer.
15 If your terminal does not have the auto-supervisor
select normal mode.
16 Close and lock the ATM door or facia.
1-7
Receipt Printer

The indication of a receipt printer jam will be a State Of
Health (SOH) message.
To clear a jam within the receipt printer, proceed as
follows:
1-8
If your ATM does not have the auto supervisor


Inspect the printer to see if you can identify the

location of the paper jam.
If necessary, tear the paper to separate the roll from

the paper entering the print mechanism.
Receipt Printer
Open the print mechanism cover using either of the

green locking levers as shown. The cover will spring
open.
1-9
Receipt Printer
1-10
Carefully remove any torn or crumpled paper from

the print mechanism. Check both under the cover
and at the paper entry slot (you may have to partially
close the print mechanism to see this).
Receipt Printer
If there is any paper jammed in the receipt transport,

remove it carefully.
Make sure the paper roll can turn freely by rotating it

backwards (away from the print mechanism). If the
roll does not turn freely, remove it from the printer
and check that there is nothing jamming the paper
roll or spindle.
10 Before reloading the paper, tear the end of the paper

to leave a reasonably clean and straight edge without
creases.
11 Lower the paper roll into printer so that the spindle
drops into the slots. The paper should feed from the
top of the roll.
1-11
Receipt Printer
12 Guide the paper into the paper entry slot. Manually

feed in paper until it stops about 75mm (3in.).
1-12
Receipt Printer
13 Press the paper feed button and continue to feed in

paper manually until it is gripped by the print
mechanism. The printer will produce a sample
receipt printed with a smiley graphic to confirm
correct operation.
14 If nothing happens when the feed button is pressed,

the paper has probably not been loaded correctly.
Check the paper is feeding from the top of the roll.
Open the print mechanism, rotate the paper roll
backwards to pull the paper clear and try loading the
paper again starting at step 12.
1-13
Receipt Printer
15 Make sure that you remove the receipt and any other
paper from the exit slot or receipt transport.

a jam has been cleared in the receipt printer.
18 If your ATM does not have the auto supervisor
select normal mode.
1-14
book.bk Page xv Monday, September 21, 1998 10:35 AM
Table of Contents
Journal Printer
Chapter 2
Journal Printer
Replenishing Journal Printer Paper
Clearing Journal Printer Jams
2-1
2-14
book.bk Page xvi Monday, September 21, 1998 10:35 AM
Table of Contents
Journal Printer
Journal Printer
2
Replenishing Journal Printer

Paper
The paper used to replenish the printer must meet the

specification given in B006-0000-4992, Consumable Items
for Self Service Manual.
The illustrations which follow are representative of the
module described, however, minor differences may be
apparent due to customised configuration or changes to
the product/technology.
To replace the printer paper proceed as follows:

1


2 -1
Journal Printer
2-2
If there is any paper left on the supply roll, press the

paper feed button to wind on a few turns of blank
paper to protect the printed journal roll.
Journal Printer
Remove the printed journal roll by pushing it up

from underneath. If necessary, tear off the paper
against the serrated cutter.
2-3
Journal Printer
Remove the take-up spindle from the paper roll.

Note The new printer spindles are similar to but not
interchangeable with the spindles used on the old
printers.
2-4
Journal Printer
Lift one of the green locking levers to open the print

mechanism.
2-5
Journal Printer
2-6
Remove the paper roll core and any remaining paper

from the printer.
Journal Printer
Remove sufficient paper from the new journal roll so

that there are no traces of glue or tape. Place the new
roll in the journal printer as shown.
10 Tear the end of the paper to leave a reasonably clean

and straight edge without creases.
2-7
Journal Printer
11 Lifting the paper entry cover with one hand, feed the
paper through until the end is visible. Release the
paper entry cover.
12 Pull about 300mm (12in.) of paper through the print

mechanism. Fold the end of the paper back on itself
to form a clean, square end.
2-8
Journal Printer
13 Hold the take-up spindle so that the black end is at

the same side of the printer as the black roll guide.
Insert the folded edge of the paper into the slot on the
take-up spindle and wind the paper around the core
two or three times in the direction shown. Keep the
paper central on the spindle.
2-9
Journal Printer
14 Making sure that the black end of the spindle is

against the black roll guide, push the take-up spindle
down between the roll guides until it clicks into
place. (Starting with the spindle at an angle will
make it easier to fit between the roll guides.)
The paper should wind over the top of the spindle.
2-10
Journal Printer
15 Close the print mechanism, making sure that it clicks

shut. A test graphic will be printed automatically:
A smiley graphic indicates correct operation.

A picture of the printer showing a paper roll
being removed indicates that the empty paper
core was left in the printer and is still under the
new paper roll. Lift out the paper, remove the
empty core and replace the paper.
2-11
Journal Printer
16 Press the paper feed button to wind on the paper

until all slack is taken up and the test graphic has
disappeared onto the take-up roll.
17 If nothing is printed on the paper when the print

mechanism is closed, the paper has probably been
loaded incorrectly. Check the orientation of the paper
supply roll as shown in step 9 and try steps 10~15
again.
18 Check that the paper is not too close to one side or it
may crumple against the roll guides and cause a jam.
Open the print mechanism and slide the paper until
it is centred between the guides. Close the print
mechanism, the smiley graphic should be printed
again.
2-12
Journal Printer

the journal paper has been replaced.
21 If your ATM does not have the auto-supervisor
select normal mode.
2-13
Journal Printer

The indication of a journal printer jam will be a State Of
Health (SOH) message or overprinting.
To clear a paper jam within the journal printer, proceed
as follows:
2-14

Press the green latch and slide the printer forwards

until its slides are fully extended.
Inspect the printer to see if you can identify the

location of the paper jam.
Journal Printer
Caution
Lift one of the green locking levers to open the print

mechanism.
Remove any torn or crumpled paper from within the

print mechanism. If anything is printed on this
paper, keep it with the printed take-up roll.
Take care when clearing the print mechanism as the

serrated cutter may cause injury.
2-15
Journal Printer
2-16
Check the supply roll to see that it is positioned

correctly. It should sit flat in the base of the printer
with the paper free to feed upwards from the side of
the roll nearer the print mechanism.
Check that the printed take-up roll is winding on

evenly and that it is not being crumpled against one
of the roll guides. If you cannot move the paper away
from the guide, you should replace the journal roll as
explained in the previous section.
If you are able to straighten out the paper close the

print mechanism cover, pushing it until it clicks shut.
A smiley graphic should be printed. Press the
paper feed button until the paper has smoothed out
and appears to be feeding through without
problems.
Journal Printer
10 If the paper is badly crumpled or torn across, you

should replace the journal roll as described in the
previous section.
a jam has been cleared in the journal printer.
13 If your ATM does not have the auto-supervisor
select normal mode.
2-17
Journal Printer
2-18
User Feedback Form

Title:
New 40 Column Thermal Printers
Number: B006-0000-6100
Operator Manual Supplement

01.00.00
Date: 1098
Cut
Release:
NCR welcomes your feedback on this publication. Your comments can be of great value in
helping us improve our information products.
You may send your comments, electronically, to the Information Solutions Department
at Dundee. See over for details.
Circle the numbers below that best represent your opinion of this publication.
Ease of use
5 = Excellent
Accuracy
4 = Good
Clarity
3 = Adequate
Completeness
2 = Fair
Organization
1 = Poor
Appearance
0 = Not Applicable
Examples
Illustrations
Job performance
Question resolution
Overall satisfaction
Indicate the ways you feel we could improve this publication.
Improve the table of contents

Improve the overview/introduction
Improve the organization
Improve the index
Make it less technical
Make it more concise/brief
Add more/better quick reference aids

Add more examples
Add more illustrations
Add more step-by-step procedures
Add more troubleshooting information
Add more detail
Write any additional comments you may have below and on additional sheets, if necessary.
Include page numbers where applicable.
Use the following addresses to send your comments, electronically, to the Information
Solutions Department at Dundee:
WWW - http://www.ncr.com/product/infoprod/dundeeip/
e-mail - Information.Products@Dundee.ncr.com
If we may contact you concerning your comments, please fill in the information below:
Name
Organisation:
Company:
Address:
Phone:
Fax:
Thank you for your evaluation of this publication. Fold the form where indicated, tape
(please do not staple), affix stamp and drop in the mail.
F8763-0695
Fold
Affix
Postage
Stamp
Here
NCR Financial Solutions Group Ltd.

Information Products
Kingsway West
Dundee
Scotland
DD2 3XX
Cut
Fold

B6-6100 010000 40 Column Thermal Supplemental PDF

Încărcat de

Informații document

Descriere originală:

Titlu original

Drepturi de autor

Formate disponibile

Partajați acest document

Partajați sau inserați document

Opțiuni de partajare

Vi se pare util acest document?

Este necorespunzător acest conținut?

Drepturi de autor:

Formate disponibile

B6-6100 010000 40 Column Thermal Supplemental PDF

Încărcat de

Drepturi de autor:

Formate disponibile

book.

bk Page 1 Monday, September 21, 1998 10:35 AM

NCR Automated Teller Machines

book.bk Page 2 Monday, September 21, 1998 10:35 AM

The product described in this book is a licensed product of NCR Corporation.

book.bk Page i Monday, September 21, 1998 10:35 AM

This digital apparatus does not exceed the Class A

New 40 Column Thermal Printers Operator Manual Supplement

book.bk Page ii Monday, September 21, 1998 10:35 AM

This equipment must be installed and used in strict

New 40 Column Thermal Printers Operator Manual Supplement

book.bk Page iii Monday, September 21, 1998 10:35 AM

New supplement to all SHUVRQD6 and

New 40 Column Thermal Printers Operator Manual Supplement

book.bk Page iv Monday, September 21, 1998 10:35 AM

New 40 Column Thermal Printers Operator Manual Supplement

book.bk Page v Monday, September 21, 1998 10:35 AM

User Feedback Form

New 40 Column Thermal Printers Operator Manual Supplement

book.bk Page vi Monday, September 21, 1998 10:35 AM

New 40 Column Thermal Printers Operator Manual Supplement

book.bk Page vii Monday, September 21, 1998 10:35 AM

Purpose and Audience

New 40 Column Thermal Printers Operator Manual Supplement

book.bk Page viii Monday, September 21, 1998 10:35 AM

Identifying the New Thermal

New 40 Column Thermal Printers Operator Manual Supplement

book.bk Page ix Monday, September 21, 1998 10:35 AM

RS232 Receipt Printer

RS232 Journal Printer

New 40 Column Thermal Printers Operator Manual Supplement

book.bk Page x Monday, September 21, 1998 10:35 AM

What this Supplement

Chapter 1 Receipt Printer

To make the most efficient use of your Operator Manual,

New 40 Column Thermal Printers Operator Manual Supplement

book.bk Page xi Monday, September 21, 1998 10:35 AM

Clearing Receipt Printer Jams

New 40 Column Thermal Printers Operator Manual Supplement

book.bk Page xii Monday, September 21, 1998 10:35 AM

New 40 Column Thermal Printers Operator Manual Supplement

book.bk Page 1 Monday, September 21, 1998 10:35 AM

Replenishing Receipt Printer

The paper used to replenish the printer must meet the

To replace the printer paper proceed as follows:

Open the exterior of the ATM.

If your ATM does not have the auto-supervisor

Press the green latch and slide the printer/module

New 40 Column Thermal Printers Operator Manual Supplement

book.bk Page 2 Monday, September 21, 1998 10:35 AM

Open the print mechanism cover using either of the

New 40 Column Thermal Printers Operator Manual Supplement

book.bk Page 3 Monday, September 21, 1998 10:35 AM

Lift out the paper roll core, spindle and any

New 40 Column Thermal Printers Operator Manual Supplement

book.bk Page 4 Monday, September 21, 1998 10:35 AM

Close the print mechanism cover push it down

Remove sufficient paper from the new receipt roll so

New 40 Column Thermal Printers Operator Manual Supplement

book.bk Page 5 Monday, September 21, 1998 10:35 AM

Guide the paper into the paper entry slot. Manually

New 40 Column Thermal Printers Operator Manual Supplement