Decision Making MCQs (Test Yourself)

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DECISION MAKING
Student ID:
Answer the following Questions.
1. The set of eight steps that begins with identifying a problem and decision criteria and allocating
weights to those criteria is called the _________.
o Programmed decision
o Decision-making process
o Structured problem
o Directive style

2. In the decision-making process, once alternatives have been identified, a decision maker must
analyze each one by evaluating it against _________.
o Heuristics
o Risks
o Nonprogrammed decisions
o Decision criteria


3. The last step of the decision-making process involves________.
o Selecting an alternative
o Identifying decision criteria
o Evaluating decision effectiveness
o Identifying a problem

4. Because of limitations on coming up with the best alternative, managers frequently pursue
alternatives that they consider to be good enough. This is known as ________.
o Satisficing
o Bounded rationality
o Rationality
o Certainty

5. A waitress spills a drink on a customer and the manager immediately offers to pay to dry-clean
the customers jacket. This problem and solution are fairly routine and straightforward. This is
an example of a ________.
o Nonprogrammed decision
o Unstructured problem
o Programmed decision
o Bounded rationality




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Decision Making MCQs (Test Yourself)
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6. In the case of ______, the goal of the decision maker is clear, the problem is familiar, and
information about the problem is easily defined and complete.
o Structured problems
o Intuitive decision making
o Unstructured problems
o Bounded rationality

7. Which of the following is an example of a policy?
o Employees must clock out before taking lunch breaks.
o Employees may not smoke inside the building.
o Employees wages will be competitive within community standards.
o Employees requesting vacation time must submit the appropriate form at least three
weeks prior to the beginning of the requested vacation period.

8. Under conditions of ________, the choice of alternative is influenced by the limited amount of
information available to the decision maker and by the psychological orientation of the decision
maker.
o Certainty
o Uncertainty
o Risk
o Intuition

9. Individuals with a(n) ________ management style tend to be very broad in their outlook and
look at many alternatives. They focus on the long run and are very good at finding creative
solutions to problems.
o Directive
o Analytic
o Conceptual
o Behavioral

10. Which of the following is NOT one of the highly reliable organizations, as described by Karl
Weick?
o They defer to experts on the front line.
o They let unexpected cricumstances provide the solution.
o They reject uncertainty.
o They are not tricked by their successes.