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ACKNOWLEDGEMENT

I WOULD LIKE TO EXPRESS MY GRATITUDE TO MR.ASHOK


AIMA DIRECTOR OF TOURISM DEPTT. JAMMU, MY GUIDE FOR
HIS PAINS AND INSIGHT SHOWN DURING THE COURSE OF THIS
WORK. HIS FRIENDLY MANNER MADE THE WORK A PLEASURE
AND ACTED AS A SOURCE OF INSPIRATION.
I AM THANKFULL TO
LECTURER OF MANAGEMENT STUDIES UNIVERSITY OF JAMMU
WHOSE SUGGESTIONS AND CRITICISMS PROVED INVALUABLE
IN THE PREPRATION OF THE REPORT.

1.MANY PEOPLE HAVE GENEROUSLY, HELPED ME IN


COMPLETING THE PRESENT WORK-TEACHERS
ADMINISTRATIONS, COLLEAGUES, LIBRARIANS, RELATIVES
AND FRIENDS.THIS INDENDEVOUR TO LEARN WOULD HAVE
BEEN IMPOSIBLE WITHOUT THEIR HELP. I AM HIGHLY INDEBTED
TO THESE ALL.

ROLE OF TECHNOLOGY IN TOURISM MARKETING:


Tourism in the present day of fast speed, has become a very important
industry in the world. India is an exotic land particularly to the foreigners,
India is famous for its scenic beauty, architecture, sculpture and great
monuments. Indias Taj Mahal , its beauty are a great pull for foreigners.
Communication between different parts of the world is nowadays
almost instantaneous. Written messages, documents and live pictures of
events can be transmitted in no time at all, across the world.
New applications are being discovered almost everyday.
It is not possible to anticipate what discoveries may happen in the days to
come. But all of these will increase expectations of the tourists and make
more demands on the tourism industry. The impact will be felt on the
systems of hotels &restaurants transport organizations, Travel services,
entertainment
Advanced technologys in tourist marketing play a very vital role, for
example:- with automatic dialing for the inter-city & international calls,
telephone operators will cause harm and unnecessary cost to callers if they
are made to hold on for long periods, listening to holding music. In an office

it was noticed that a massage received on a fax machine had not reached the
persons table for 3 days. The new technology speedy communication will
deliver speedily.
When new technology is being introduced it is possible that the
people may resist the changes being brought about.
In the tourism industry one of the major applications of technology is
in the area of reservations. Manual system find it difficult to cope because of
large number & long lead times, tourist groups planning to visit several
places in one or more countries. Some time in the future have to make
reservations on airlines, railways, cars, buses, hotels, including arranging for
pick up and dropping. Reservations are not only for places &equipment, but
also for food, information advanced technology makes it possible to hold
such data and bring it up automatically for action
Tourist needs information while planning a tour and also after arrival
at any center. Information may relate to distances, climate, travel, and
accommodation facilities, places to see, things to buy and so on. Technology
exist where by the information stored can be in the form of pictures with
even perceptions of depth. The best example of this is the INTERNET, CDROM. Here enquiries can be answered not merely by display of words but
also by pictures.
Experience in parks can be made more pleasamt with lights and water
flows made to modulate according to set rhythms of music. One can cite
here the vrindhavan garden near Mysore of the dancing fountains at paths.
Working models of Taj-Mahal for could be shown in different conditions of
light including a full moon light.
Advanced technology makes communication almost instantaneous
documents, transmitted through fax, information trough radio links, e-mail is
another advanced development that provides to dominate office routes very
soon. The railway in India already introduced the telephone services on
some main line tracks. Many airlines also offer these services to their
passengers. The railways objectives is not only to provide available services
to the passengers, but also to be able to get in touch quickly with control
stations in the code of breakdowns with the use of mobile phones it would
become easier to direct tourist to rare species like tigers and lions which are
difficult to spot in forests the use of technology can add values to the
tourism products &provide better services.

FIGURE
Formal presentation:-The last decades of the twentieth century are
marked by novel developments in the areas of science and technology.
Promotions in microchips and electronics, in computers & information
processing technology, have generated prominent possibilities in terms of
speed & accuracy in operations. Computers have become user-friendly
making it tolerable for persons to use them without too much training. There
is no need to learn computer language, as in the past
The way correspondence between different
parts of the world is nowadays almost done in an instant. Message which are
expressed in writing, inscription and live pictures of events can be
transmitted in no time at all, across the world. Millions of pieces of
intelligence can be stored in memory or processed with the seconds.
Networks are beings established between information systems with in
organizations, between organizations & across countries through such
networks, it has become possible for anyone to admittance in memories of
other organizations like banks or libraries, for information or even for
transactions. Such admittance is possible without intervention of individuals
and therefore on a 24hrs basis.
It is now tolerable to beget image and
seconds of any kind and to start and stop influence in predestine
consequences through automatic systems. The films Jurassic park and
Baby day out are just two examples of the use of high technology to create
life like image for great cinematic experience. This is particularly applicable
to raise allurement of tourist product.
New applications are being discovered almost everyday. It is not possible to
anticipate what discoveries may happen in the days to come. But all of them

will increase expectations of the tourists and make more demands on the
tourists industry. The impact will be felt on the systems of hotels and
restaurants, transport, organizations, travel services, entertainment
arrangements and in the creation and maintenance of the attractions at the
sites. Both, standardization and customization will become possible in ways
never before conceivable. New opportunities arise to enrich and strengthen
the seven CS of travel services marketing
The unit takes into account the role technology is playing or can play in
tourism marketing.

FIGURE
IMPLICATIONS OF TECHNOLOGY:-Technology refers to the ways
of doing things