Malomatia

Corporate & Service Offerings

VISION AND MISSION
Vision to enable government & business to excel.
Mission to deliver innovative information technology solutions
enabling government and business to serve their customers
effectively.
Achieved through the deployment of best talent and practices,
to realize Qatars National Vision of a vibrant knowledge based
society.
2
OBJECTIVES
Market leadership as a commercial enterprise that supports national efforts
of developing a strong and sustainable IT sector in Qatar.
Delivering high-value IT services and solutions that are relevant to
segments of national and social strategic importance.
Building and sustaining local and regional IT delivery and domain
expertise in Government, Healthcare, Education, Finance, Oil and Gas.
Increasing the contribution of IT to Qatars GDP growth.
3
OVERVIEW SERVICES
Contact Center
Services
IT
Consulting
System
Integration
Managed Services
4
Core Services
GROWTH
YEAR
ON YEAR
30%
E-Learning
Solutions
OVERVIEW CAPABILITIES
Core
Capabilities
IT Strategy
Program & Project Management
Business Architecture
Solution Design & Architecture
Domain Consultants (Government, Healthcare, Education)
Platform Consultants (Oracle, SAP, Microsoft)
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CONSULTANTS

2008
250
CONSULTANTS

2013
VALUE PROPOSITION
Solution-independent, Qatari ITSP company , providing services to
government, healthcare, education and focusing on private sector
industries by bridging business and IT through local knowledge and
domain expertise, acting as single-point-of-contact in end-to-end project
delivery
Focused
Domain
Experts
Local
Knowledge
Committed to
Qatar
Bridging
Business and IT
Single Point of
Contact
Solution-
independent
ITSP
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SERVICE OFFERINGS
GOVERNMENT HEALTH EDUCATION TELECOM FINANCE
GOVERNMENT
PERFORMANCE
MANAGEMENT

HEALTH
INFORMATION
SYSTEM


DIGITAL
LEARNING


IT STRATEGY
DEVELOPMENT
BUSINESS PROCESS
MANAGEMENT
APPLICATION
OUTSOURCING
ENTERPRISE
ARCHITECTURE


IT
CONSULTANCY


OIL & GAS TRANSPORTATION
VERTICAL SOLUTIONS
C
R
O
S
S

I
N
D
U
S
T
R
Y

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OUR TECHNOLOGY PRACTICES
IT Strategy and
Enterprise
Architecture
IT Strategic
Planning
Enterprise
Architecture
Enterprise
Performance
Management
Portals & Information
Management
Portal, Online, &
Mobile Services
Enterprise Content
Management
Business
Intelligence
BPM & Integration
Services
Enterprise
Integration
Business Process
Management ( BPM )
Custom
Solutions
Development
Application and
Technology
Assessments
Enterprise Resource
Planning
SAP
Oracle
Outsourcing
Infrastructure
Operations
Applications
Management &
Support
Staffing
Services
8
KEY PARTNERS & STRATEGIC ALLIANCES
In collaboration with our international
partners, Malomatia provides world-
class solutions and services that are
fully compliant with globally established
industry best practice, but specifically
customized to meet local requirements
in the Qatar market.

Our global partners are the recognized
industry leaders and top technology
suppliers worldwide.
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TRACK RECORD BUILT ON TRUST
10
Service Offerings
CROSS INDUSTRY SERVICES

11
ENTERPRISE ARCHITECTURE
Approach
Capture the project scope,
approach and objectives
with the project sponsor.
Identify technology
imperatives based on key
business Imperatives .
Understand
Context & Intent
Understand current
environment and
develop point of
view on the existing
applications,
information ,technology
organization, and
processes.
Diagnose Current
Environment
Create / Confirm
Vision
Create an enterprise
architecture blueprint
based on the opera-
ting vision and the
business and techno-
logy imperatives,
as well as industry
best practice .
Comprehensively
describe the
dimensions of the
enterprise capability
blueprint. Describe
the key characteristics
and linkages of each
of those dimensions.
Develop roadmap to
build the future state.
Blueprint Future
State Develop
Roadmap
EA defines the vision, principles, standards and a roadmap that guide the selection,
deployment and operations of technology within an organization.
Overview
Enterprise Architecture enables organizations to meet market demands by making systems more adaptable,
predictable and easier to maintain while providing the foundation for organizations to integrate new and existing
IT capabilities to deliver systems with higher quality at lower cost.
Value
Proposition
Provide Integrated Enterprise-wide view
Reduce Complexity
Reduced Application Development and
Management Cost
Increased Agility
Clients
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DELIVERY & VENDOR MANAGEMENT
Approach
Malomatia provides variety of procurement and delivery management services ranging
from RFP/RFQ development, vendor evaluations, and end-to-end vendor management to
support our clients in their strategy execution.
Overview
Malomatias Delivery Management offering provides an approach for
successful project/product delivery through the rigorous application
of tools, techniques, skills, process, and methodologies.
Value
Proposition
We define delivery management as a bundled service that
encompasses :

Project Management Capability
Quality Assurance and Control
Technical Consultancy and architecture
Thought leadership.
Prepare &
Execute
Functional Test

Prepare &
Execute
Performance
test

Prepare &
Execute User
Acceptance Test
Monitor & Control Project
Plan Analyze Design Build Test Deploy
Project Management
Manage Scope Manage Quality
Establish
Project






Plan
Project
Analyze Business
Process

Identify
Application
Requirements

Develop Use
Cases

Analyze
Integration
Define
Information
Architecture

Design
Wireframes

Design Solution
Components

Design
Configuration
Build Master
Configurations

Perform
Detailed
Technical
Design


Build and Test
Application
Component
Deploy
Solution






Perform
Opt. test
Project Management & Coordination
Planning
Execution Management
Assets Management
Value Management
Quality Assurance and Control
Validation
Verification
Technical Consultancy

Clients
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APPLICATION & TECHNOLOGY ASSESSMENT
Approach
Confirm
Boundary


Identify Key
Resources


Finalize Data
Collection
Approach
Prepare
Review Existing
Documentation

Conduct Survey

Assess
Information
Collected

Summarize
Assessment
Review
Assessment


Resolve
Discrepancies


Refine Findings
Assess Validate
Malomatias assessment offerings are targeted at verifying the quality and efficiency of
Applications, Technology, and/or Infrastructure and provide a tailored, best-practice-
based recommendations.
Overview
The Assessment enables organizations to prioritize IT expenditures, align IT to business needs and invest in
technologies to optimize IT services.
Value
Proposition
Maximize investment
Increase utilization and operational efficiency
Increase reliability, security, and minimize risks
Standard approach and
methodology for
carrying out assessment
engagements

Clients
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BUSINESS PROCESS MANAGEMENT (BPM)
Approach
Process automation helps organizations optimize performance by documenting,
automating, and continuously improving/re-engineering business processes to increase
efficiency and reduce cost.
Overview
Business Process Management, a holistic management approach focused on aligning all aspects of an organization
with the wants and needs of its clients, which promote business effectiveness and efficiency while striving for
innovation, flexibility and technology integration.
Process Automation starts from the Process Design to Process Optimization through Process Execution and
Monitoring
Value
Proposition
End-to-end process control
Visibility to key process metrics
Metrics and data in context
Role-focused composite applications
Predictable change via simulation
Flexible, rapidly changeable processes
Process Analysis - creation of To-Be processes
based on business requirements, compliance
and other needs
Process Automation - streamlining business
processes through either commercial off the
shelf or custom developed BPM applications
Process Monitoring - capability to capture and
monitor process metrics to provide visibility into
process (also known as business activity
monitoring)
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ENTERPRISE INTEGRATION
Approach
EAI/SOA increase business agility, gain operational efficiencies and improve assets
utilization through adoption of service-oriented architecture and integration-centric
solutions.
Overview
Enterprises are hurt with departmental silos driven by a hefty pool of applications, which makes IT Environment
complex to manage and impairs the vision of Effective and Connected Enterprise. Enterprises facing the challenge
of connecting distinct applications and legacy systems to enhance productivity , operational effectiveness and
agility. EAI/SOA helps to tackle the integration challenges at product, architecture and process level.
Value
Proposition
Connected Enterprise Vision Plug-n-Play IT
Application Portfolio.
Common Information Definition across the
business units/departments.
Reduced application on-boarding time
Transparency on transactions, process status, activities & tasks
Clients
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Governance and policy Tools Methodology
Operations and Infrastructure
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Channels
Web, IVR, Kiosk, Thick Clients, Disconnected
Devices
Process Execution
Services
Discrete, Composite, Wrappers
Core Systems
Packaged Applications ( ERP, CRM ),
Mainframe, Trading Partners
Malomatia follows a proven SOA based approach to tackle the integration challenges at different levels,
be it at product, architecture or process.
Malomatias Enterprise Integration practice, supported by the in-house SOA CoE, could step-in to
support the organizations to realize the vision of Connected Agile Enterprise.

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PORTAL AND ENTERPRISE CONTENT MANAGEMENT
Approach
Malomatia helps government agencies achieve their strategic business goals by delivering
end to end Portal & ECM Solutions and Services.
Overview
Malomatia Portal and Content Management solutions, helps improve the business efficiency by Creating Value
from content in all types and enhancing the way people work inside the organization and the way public user
interact with it.
Malomatia have developed a portal framework that enable any government agency to aggregate information and
integrate e-Services across multiple agencies, departments, and business systems.
Value
Proposition
Achieved business agility
Enhanced user experience
Connected citizens, businesses, visitors and
employees
Clients
Improved efficiency
Enhanced competency
UX - User Experience
Information Architecture
Portal Taxonomy
eServices (Design Build Integrate)
Integration
Mobile
Social Media
Solution Transition
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BUSINESS INTELLIGENCE (BI)
Approach
Malomatia helps public sector / government agencies achieve their strategic business
goals by delivering end to end Business Intelligence Solutions and Services.
Overview
Malomatia Business Intelligence solutions, helps public sector and government agencies
gain better business insights , access data from multiple sources, analyze large amounts of
data, capitalize on the knowledge by sharing information and get more user adoption
through self service.
Value
Proposition
Informed and timely decisions
Aligning strategies to operational activities
Visibility and insight across the business
Improved performance
Clients
Technology independent consulting services
Data quality management
ETL , integration with enterprise systems
Business reporting and analysis
Data warehouse design and implementation
Predictive analysis
Mobile analytics
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ENTERPRISE RESOURCES PLANNING
Approach
ERP automate & integrate management information across an entire organization,
embracing Finance and Procurement , Human Resources and other internal systems
Overview
Malomatia focuses on Oracle and SAP ERP implementation in Qatar as they are best suited for medium and large
enterprises.
At Malomatia, we believe that ERP facilitate the flow of information between all business functions inside the
boundaries of the organization and manage the connections to outside stakeholders e.g. vendors, customers, etc.
Value
Proposition
Public Sector implementation experience
Implement the unified HR Qatari Law since 2008
Implement GRP project for Human Resources
Malomatia has its own e-tendering solution
which is compatible with the Qatari tendering
regulations.
Improve the quality and efficiency of a business
Clients
Apply Change management before/during the
project
Malomatia has a local team from all ERP tracks
based in Doha
Valuable Post implementation support.
Optimize the internal process for the
organization
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MANAGED SERVICES AND IT OUTSOURCING
Malomatia helps enterprises and government agencies achieve cost efficiencies and
reduce time-to-delivery through outsourcing management.
Overview
Leveraging the power of our delivery models, we guarantee high reliability, availability and optimum scalability
with proactive and cost-effective solutions to achieve fast return on investment. Our outsourcing service offerings
include:
Value
Proposition
Reduce application management cost and
increase productivity
Improved Response and Resolution Time
Providing access to specialized and skilled
resources
Single point of contact for service delivery
Clients
Application Outsourcing
Application Management ongoing support
for your existing applications
Application Development and Support
development and support of new application
Infrastructure Outsourcing
Data Center Outsourcing
Workspace Outsourcing
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CONTACT CENTER SERVICES
Malomatia helps enterprises and government agencies by providing customized service
solution to your business needs, resulting in a fully operational contact center that meets
your demands .
Call Flow
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E-LEARNING SOLUTIONS
We bring the best e-learning technology and content to help business across all sections in excel.

We offer :
- Learning Management Services (LMS) and Talent Management Solutions (TMS).




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- Off the shelf Catalogues
- Bespoke Content
- Performance Support Software
- Adoption Services and Consultations
Service Offerings
GOVERNMENT
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E-TENDERING SOLUTION
Approach
Malomatia provides e-tendering solution that covers the full procurement cycle starting from RFP till end of the process by signing
the contract between organization and supplier .
Overview
Malomatia s government tendering solution
covers the relation between organization and
vendor through on line with the following
functionalities:
Value
Proposition
First live e-tendering solution in the GCC since
3 years
e-tendering solution comply with Qatari
Procurement law and regulations
Malomatia has the full on-site team for e-
tendering implementation.
Clients
Create RFI/RFQ/RFP Tender
Online Payment
Publish Tender
Receive Vendors Proposals
Technical Evaluation
Financial Evaluation
Negotiation
Final Tender Award
On-site Post implementation support.
Integration with ictQATAR Payment gateway
Experience in Qatar government
Apply Change Management
Partnership with specialized e-tendering vendor in the
Middle East & GCC.
Project phases:
Initiation
Definition CRP1
Elaboration CRP2
Training
Transition CRP3
Production
Purchase
Requisition
Generate
Tender
Bidding
Tender
Evaluation
Negotiation
Award
to
Supplier
Automatic
PO- Creation
Receive
Goods &
Match
with
The G P O
Enter
Supplier
Invoice
Process
Payment &
Reconcile with
Bank
Statement
Tendering Cycle
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Service Offerings
HEALTHCARE SERVICES
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Evaluate
Analyze
Design
Implement
Test
CLINICAL INFORMATION SYSTEM SOLUTION (CIS)
Approach
Malomatia approach to CIS:
Overview
The largest body of Health Informatics expertise in the Middle East
Leverage all Cerner CIS modules implementation in State of Qatar
Cover the full System Development Life Cycle
Value
Proposition
Informatics Specialists with national and
international healthcare experience
Delivered on successful Cerner Implementation
projects
Expert CIS capabilities
Sustainable proven entity
SDLC
Health
Informatic Expert
Clients
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PROCESS OPTIMIZATION SOLUTION
Approach
With a deep understanding of process optimization solution:
Overview
Thorough analyzing, re-engineering and optimizing clinical processes
With robust methodology for process re-engineering
We manage change and transformation that delivers significant benefits to hospital operations and quality of
care
Value
Proposition
Clinical & administrative workflow expertise
Full understanding of data-to-day healthcare
systems professional challenges
Clinical & administrative workflow expertise
Full understanding of data-to-day healthcare
systems professional challenges
Clients
Identify Process,
Equipment, Operating
Procedures
Top to Down
Down to Top
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STANDARDIZATION & RESEARCH SOLUTION
Approach
Delivery of quality patient care depends on standardization and
ongoing research:
Overview
System data and standard processes derive better patient outcomes
Leverage all clinical coding forms
Manage electronic health records
Utilize health data and processes in reporting and in future clinical research
Value
Proposition
Expertise in structuring and implementing
standards
Up-to-date clinical coding knowledge
International Clinical Informatics researchers
Utilize state of-the-art research methodology
Sustainable proven entity
CIS: Clinical Information System, ECM: Enterprise
Content Management, ERP: Enterprise Resource
Management, LMS: Learning Management System,,
PACS: Picture Archiving and Communicating System
Clients
Project Management
Collect
Manage
Analyze
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COMPUTER SIMULATION SOLUTION
Approach
Predicting clinical outcomes through
Overview
International consultants to leverage simulation technology into different healthcare sectors
Develop evidence-based scenarios fully-programmed for different kinds of simulations.
Integrate Cerner and Electronic Health Record (EHR) in simulations
Value
Proposition
Strong and experienced consultants specialized
in computer simulation usage and research
Up-to-date knowledge in simulation technology
Preparation
outlines & required
resources
A proven track record of excellent delivery of
different computer simulations in healthcare
Sustainable proven entity
Program scenarios to
required simulators;
provide instructions for
simulation experience
Programming
Debriefing
Provide guided
discussion questions for
each scenario,
Provide simulation
feedback and research
from backend
Clients
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Staffing situation,
Enterprise structure
STAFFING SOLUTION
Approach
Malomatia staffing solution within Qatar healthcare is delivering
excellent results
Overview
Expertise in e- health staffing at all levels
Center of a wide range of different roles
CIS capacity solution
Value
Proposition
Cerner certified expertise
Excellent delivery, stable staff and solid
performance
Extensive networks and relationships for fast
turnaround
Deliver appropriately qualified, cost-effective
personnel
Assess
Propose
Network
Interview
Job description, Required
qualification
Competencies
& Continuous
Training
Job description, qualification, technical
and clinical talents, personal experience
Phone, video, face to face, behavioral,
case study, functional
CIS, ERP, ECM,
LMS, BI
Clients
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CREDENTIALS
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SUPREME COUNCIL OF HEALTH
IT INFRASTRUCTURE
Malomatia highly specialized technical team and SCH IT team
developed recommendations for remedial actions along with
key IT policies.
Enable SCH to leverage new technology and provide efficient IT
services to other SCH departments.
Assess the current IT infrastructure, IT operation practice, and
IT governance and identify areas of improvement.
MALOMATIAS ROLE
Enhance the wellness of people in the State of Qatar so that the
vibrant healthy and productive society can be established for
today and for the future.
Assist SCH to establish a robust and efficient IT infrastructure.
Establish a plan to ensure that the SCH focusses on IT efforts
and investments in the right direction.
BUSINESS OBJECTIVES
RESULTS ACHIEVED
Propose an IT best practice recommendations present a
comprehensive roadmap to ensure business needs
compliance and use of relevant technology to provide
better platform for future caring programs.
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RESULTS ACHIEVED
SUPREME COUNCIL OF HEALTH
E-HEALTH STRATEGY
Engage Malomatia e-health and IT consultants to provide
guidelines of major e-health trends.
Meet different stakeholders to analyze the internal and
external environment as well as threats and opportunities
within e-health sector.
Work hand -in-hand with SCH stakeholders and ictQATAR to
collect information and structure strategic directions.
MALOMATIAS ROLE
Business consultancy to develop e-health strategy
implementation for ictQATAR and SCH
BUSINESS OBJECTIVES
Creation of strategy documentation that includes
implementation program to deliver the core components of e-
health strategy that included:
National imperatives such as required e-health services, IT
infrastructure, electronic information exchange, and
supportive legal policies.
Provider imperatives : such as processes and IT systems, e-
Health workforce, data quality, and software security and
interoperable requirements.
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VENDOR NEUTRAL ARCHIVE (VNA)
Malomatia provided technical project management for the full
implementation of this project
Defined department workflows such as Radiology and
Pathology
Ensuring clean data through out the enterprise
Consolidating storage to enable a single integration point to the
Electronic Medical Records for clinical viewing
MALOMATIAS ROLE
Enhance Hamad Medical Corporation imaging studies storage
across all imaging facilities from one central location.
With this medical imaging technology, Malomatia consultants
provided VNA service for Hamad Medical Corporation (HMC) to
help them create a standard format with a standard interface to
store images documents.
BUSINESS OBJECTIVES
RESULTS ACHIEVED
Full project delivered on time and within assigned budget
High customer satisfaction
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SIDRA MEDICAL AND RESAERCH CENTER
(SMRC) STAFFING SOLUTION
Structure clinical informatics specialists and administrative
informatics specialists workforce for SMRC
Procure and implement HIS
Manage implementing state of-the -art Health Information
System such as (CIS, ERP, LMS, System Integration, Business
Intelligence, Content Management System, and RIS/PACS)
Clinical and administrative process structure and review of the
greenfield site for HIS implementation
Manage designing and testing implemented HIS
MALOMATIAS ROLE BUSINESS OBJECTIVES
Manage the implementation of Health Information System
(HIS) for SMRC; a world-class patient care and a center of
medical education and biomedical research.
Procure and implement different HIS for SMRC to achieve its
vision, mission, and objectives
Integrate different health and administrative systems.
Develop different processes for different health departments
Manage vendor to implement the HIS
RESULTS ACHIEVED
Procure state of-the-art Clinical Information System (CIS) for
Sidra Medical and Research Center
Implemented the CIS platform
Support and maintain the CIS platform
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HUKOOMI PHASE II ictQATAR
Malomatia was engaged to provide Vendor Management Services
to oversee the implementation and ensure the end product
meets ictQATAR objectives and quality expectations.
Managed the contracts with all vendors
Managed delivery for the overall project
Managed coordination with all stakeholders (more than 50
government agencies and multiple teams within the ictQATAR)
Provided architecture thought leadership
Provided quality assurance
Participated in the transition (User Awareness Campaign)
MALOMATIAS ROLE BUSINESS OBJECTIVES
Phase II of the high-profile Qatar Government Online Portal,
(Hukoomi). Hukoomi is the single hub that disseminates
government information and services for the Citizens,
Residents, Businesses, and Visitors to Qatar. The initiative
aimed at revamping the Hukoomi portal by:

RESULTS ACHIEVED
Enhanced access to government information and services
Better rank for Hukoomi in the annual UN report
Better reach for government service on Mobile
Enhanced user experience
Contributed in increasing Qatar Global Competitiveness
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Information Architecture
Contact Center
Enterprise Search
Facelift
Content Revamp
Visual maps for Qatar
DOHA 2020 BID PORTAL
DOHA 2020 OLYMPIC BID COMMITTEE
Malomatia was engaged by ictQATAR to provide Vendor
Management services and Quality Assurance

Managed the contracts with Yahoo
Managed delivery for the overall project
Managed stakeholders relations (Doha 2020 Bid Portal,
Yahoo and ictQATAR).
Provided Quality Assurance
Managed infrastructure track
MALOMATIAS ROLE BUSINESS OBJECTIVES
ictQATAR partnered with Doha 2020 bid committee by leading
the initiative to launch a state of the art Bid Portal for the Qatar
2020 Bid and aims to use this portal as an opportunity to build a
community platform to encourage the development of digital
content through social media and user generated content
RESULTS ACHIEVED
Outstanding online presence in 6 weeks
Crisp, simple, and easily navigable design
Multi lingual (10 languages)
Multi screen experience (PC, Mobile, Tablet)
Social media integration
Gaming and e-Commerce integration
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ENTERPRISE ARCHITECTURE
GOVERNMENT AGENCY
Malomatia was engaged by the government ministry to develop
an enterprise architecture blueprint and roadmap to address
agency objective and strategic direction.
Develop an enterprise-wide architecture as a means of looking
holistically at the ministry IT landscape.
The enterprise-wide view will include current environment, a
vision for the future ,and a plan for moving from
the baseline to the target environment (implementation plan,
migration plan, or transition plan).
MALOMATIAS ROLE BUSINESS OBJECTIVES
Business Departments have standalone applications to support
the business services they offer. These applications are
developed in silos with limited synergies among them.
Organizational changes in the government have also
contributed to the growth of ministrys IT application portfolio.
Many of these applications require similar capabilities such as
workflow, web components, document management, etc. and
require access to similar information

RESULTS ACHIEVED
Captured organization structure, services, and business
processes in a centralized repository.

Identified redundant initiatives and applications.

Developed comprehensive IT principles for the ministry
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E-GOV SOA PLATFORM
Malomatia was engaged by ictQATAR to oversee the implementation
which is provided by a third-party and ensure that the end product
meets ictQATAR objectives and quality expectations.
Managed delivery for the overall project
Managed coordination and cross-team communications with all
stakeholders (more than 5 government agencies and multiple
teams within the Supreme Council)
Provided architecture thought leadership in shaping the
government service bus and pilot project
Provided quality services and control measures for technical
deliverables and solution design
MALOMATIAS ROLE BUSINESS OBJECTIVES
ictQATAR embarked on a joinery to setup a government-wide
service integration platform to enable seamless systems
integration among government agencies and act as a gateway
for shared services. The project objectives are : to pilot the
Service Oriented Architecture technology in phases with two
core SOA components: Enterprise Service Bus and Business
Process Management System.
To enhance the Labor Recruitment Service of Ministry of Labor
(MoL), by making this service available online to all the Qatari
private companies through the unified single entry point of
Hukoomi Portal.
RESULTS ACHIEVED
Deployment of a shared SOA infrastructure at ictQATAR
(Enterprise Service Bus and Process Server).
Labor Recruitment e-Service on top of the base e-Gov SOA
infrastructure and accessible over.
Hukoomi Government portal.
Deployment of 5 shared service on ictQATAR integration
platform (Enterprise Service Bus)
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E-GOV SOA CENTER OF EXCELLENCE
ictQATAR has embarked on a large endeavor to outsource Qatar e-Government operations (i.e. the Hukoomi
Operations Project) to Malomatia. The main scope is to run the entire day-to-day operations of the Hukoomi
portal and e-services as well as the infrastructure that is keeping all the mentioned platforms together. The
Malomatia team consists of help desk engineers, technical support engineers, network engineers, security
engineers, system administrators, storage consultants, application developers, architects, and other
professionals.
THE SOLUTION INCLUDED:
Developed the vision, mission, and governance model for the
CoE organization
Developed a detailed blueprint for ictQATAR shared services
platform that aligns with its SOA vision
Developed a comprehensive SOA Reference Architecture
targeted at IT architects
Conducted various technology and architecture training to
various groups within the organization.

Maintenance and Support of Hukoomi Portal and eServices Applications
IT Operations and Support of the Hukoomi and eServices infrastructure
Staffing Augmentation Services - provide ictQATAR access to a pool of talent to support
On-going enhancements and projects without and outside the above scope.
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QNEDS OPERATION MANAGEMENT
& SUPPORT SUPREME EDUCATION COUNCIL
The scope of the QNEDS is to provide support and maintenance services to SEC in the areas of application
development and administration for QNEDS based applications: Qatar Office for Registration, Licensing and
Accreditation (QORLA) and Markers eServices, QNEDS Portal, ETL, and Business Intelligence/Data Warehouse.
This includes but not limited to bug fixing, end user training, further enhancements to the existing solution, and
business process enhancements.
ACCOMPLISHMENTS
60% reduction in support team size hence reduced the overall
support cost
Full high available solution with the needed system architecture
changes
40% application performance improvement after applying
architecture critical changes and infrastructure enhancements
Reports user access unification after migrating legacy Oracle
Discoverer reports to COGNOS platform.
Significant changes to ETL job design to reflect changes in the data
sources in addition to introducing new data sources.

Maintenance and support for the following applications:

Qatar office for Registration, Licensing, and Accreditation (QORLA)
Marker Services
QNEDS Portal, ETL, DW, and BI

Enhancements and defect fixes

Maintain existing reports and develop new standard and ad-hoc reports
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