CompTIA CT0-101

CompTIA CT0-101
CT0-101 Convergence+ Certification Exam

Practice Test
Version 1.2
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
QUESTION NO: 1

A user is complaining that during calls the remote caller's voice intermittently cannot be heard.
Which of the following is the MOST likely cause?

A. Network to Public Switched Telephone Network (PSTN) impedance is mismatched
B. Network packet drops on thereceivers side of the conversation
C. Network jitter is above acceptable limits on the round trip path
D. Network packet drops on the transmitting side of the conversation

Answer: B

QUESTION NO: 2

Which of the following BEST describes a network bottleneck?

A. A router with multiple WAN links.
B. A switch that is underutilized.
C. A network with multiple switches.
D. A router that is receiving more information than it can process.

Answer: D

QUESTION NO: 3

Which of the following is true about jitter?

A. Jitter is caused by insufficient network capacity.
B. Jitter is the variation in time between thearrival of voice packets.
C. Jitter can only be solved by using prioritization techniques.
D. Jitter is caused by endpoints.

Answer: B

QUESTION NO: 4

Which of the following protocols can be used in scripting call flows in an Interactive Voice
Response (IVR)?

A. HTML
B. HTTP
C. XML/VXML
CompTIA CT0-101: Practice Exam
"Pass Any Exam. Any Time." - www.actualtests.com 2
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
D. TCP/IP

Answer: C

QUESTION NO: 5

Which of the following codecs would a technician configure on the VoIP server to match the voice
quality of a regular Public Switched Telephone Network (PSTN) call on a VoIP phone?

A. G. 729
B. G. 732
C. G. 722
D. G. 711

Answer: D

QUESTION NO: 6

Which of the following BEST describes the functionality of a gateway? (Select TWO)

A. A device or software program that provides the central point of functionality for all VOIP calls.
B. A device or software program that provides a proxy between two systems with incompatible
technologies.
C. A device or software that navigates packets between the enterprise network and the internet.
D. A device or software that connects networks that use different protocols.
E. A device that protects against security breaches from external networks.

Answer: B,D

QUESTION NO: 7

A company has a contact center with thousands of distributed agents, skill-based routing, multiple
hunt groups, CTI and desktop screen pops. Management wants detailed reports about call volume
and hunt group activity within the contact center. Which of the following provides this level of
detail?

A. Service Provider Multiplexer statistics
B. PBX call detail records
C. Automatic Call Distribution (ACD) reports
D. CTI server traffic reports

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: C

QUESTION NO: 8

The voicemail system is configured to send email alerts when new voicemails are left for users.
Users are complaining they are receiving voicemails but stopped receiving email alerts. Which of
the following is the MOST likely cause of the issue?

A. Port 53 is not functioning on the email server.
B. Port 21 is not functioning on the voicemail server.
C. Port 25 is not functioning on the email server.
D. Port 63 is not functioning on the voicemail server.

Answer: C

QUESTION NO: 9

Which of the following is the data rate of a BRI D channel?

A. 16 Kbps
B. 24 Kbps
C. 32 Kbps
D. 64 Kbps

Answer: A

QUESTION NO: 10

All the following are correct about Unified Messaging EXCEPT:

A. a user can setup a voice conference on demand.
B. unified messaging is the integration of e-mail, fax and voicemail.
C. a user can forward their voicemail in form of e-mail.
D. a user can receive a fax in their e-mail.

Answer: A

QUESTION NO: 11

A company is considering a telephony solution for their branch offices that is low-cost, easy to
deploy and easy to manage. Which of the following is the BEST reason for the company to
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
investigate SIP?

A. SIP is natively meant for small deployments, yet not scalable for large deployments.
B. SIP is natively standard, and is mature enough not to change.
C. SIP is natively peer-to-peer, needing no infrastructure to run in simple environments.
D. SIP is natively secure, and is not at risk of hacking or denial of service.

Answer: C

QUESTION NO: 12

A technician is rolling out IP softphones in phases to telecommuters. During the pilot and initial
production deployment, no problems were noted. But after a major increase in the number of
remote users, all callers begin to complain of voice quality issues, while main site users
experience no issues. Which of the following should the technician investigate? (Select TWO)

A. Network Address Translation (NAT) configurations
B. Firewall port and CPU utilization
C. IP PBX port and CPU utilization
D. Bandwidth utilization on Internet circuit
E. Softphone QoS settings

Answer: B,D

QUESTION NO: 13

Which of the following devices has to be connected to every user of an H. 323 conference?

A. Media Gateway Controller
B. Gatekeeper
C. Terminal
D. Multipoint Control Unit (MCU)

Answer: D

QUESTION NO: 14

Which of the following network topologies would make it possible for a remote site to continue to
communicate during a complete main site outage?

A. Frame Relay network
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
B. Stub network
C. Hub and Spoke network
D. Meshed network

Answer: D

QUESTION NO: 15

Identify the components needed for a softphone end-point: (Select THREE)

A. PC
B. USB drive
C. Analog phone
D. Microphone
E. Sound card
F. Network cable

Answer: A,D,E

QUESTION NO: 16

A technician is responsible for sending a training video to a potential client for review, the
technician must identify this videos ownership without impairing the functionality to the viewers.
Which of the following forms of data security is this referred to as?

A. Root Kit
B. Public Key Encryption
C. Content Scramble System (CSS)
D. Watermarking

Answer: D

QUESTION NO: 17

An IP softphone user is complaining of an echo on external calls. Which of the following is MOST
likely the cause?

A. Headset speaker is too close to the microphone.
B. Routers are introducing feedback.
C. Sidetones are not being filtered.
D. The soundcard volume is set too low.
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: A

QUESTION NO: 18

Which of the following is necessary in order to have internet connectivity to multiple Internet
Service
Providers (ISP)?

A. BGP-4
B. RIP
C. IS-IS
D. OSPF

Answer: A

QUESTION NO: 19

The mapping of internet service addresses to E. 164 numbering is addressed by:

A. ENUM.
B. SNMP.
C. CDR.
D. SS7.

Answer: A

QUESTION NO: 20

Which are the following are the reasons why the wire pairs in CAT5 cables are twisted? (Select
TWO).

A. Twisting eliminates electric interference from adjacent wires.
B. Twisting distributes electric interference evenly to both wires.
C. Twisting provides additional tensile strength to the cable.
D. Twisting eliminates cross-talk between adjacent pairs.
E. Twisting minimizes the contact area of adjacent wires to sources of interference.

Answer: B,E

QUESTION NO: 21
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Which of the following are enhancements that SNMP v3 provides over previous versions? (Select
TWO).

A. Authentication
B. Peer-to-peer support
C. Privacy
D. Multi-vendor MIBs
E. Simplified agents

Answer: A,C

QUESTION NO: 22

Which of the following mobility functions provides the BEST way to determine the location and
status of a user?

A. Unified messaging
B. RTP
C. Instant messaging
D. SIP Presence

Answer: D

QUESTION NO: 23

Once a company starts planning to use VoIP the company should: (Select TWO).

A. replace the LAN infrastructure.
B. implement a backup system.
C. prepare for an increase in call charges.
D. review the bandwidth in each link.
E. monitor service levels and measure response times.

Answer: D,E

QUESTION NO: 24

Which of the following BEST describes the ability for a user to consistently access multiple
message types through a single user interface?

A. Voice and Text Integration
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
B. Computer Telephony integration
C. Unified Messaging
D. Telephone User Interface

Answer: C

QUESTION NO: 25

Which of the following would be the BEST tool to use when a technician is dealing with packet loss
and traffic congestion?

A. Network Analyzer
B. Cable Tester
C. Checksum Verifier
D. Traceroute

Answer: A

QUESTION NO: 26

At which of the following layers of the OSI model does VLAN operate?

A. Network layer
B. Data link layer
C. Physical layer
D. Session layer

Answer: B

QUESTION NO: 27

Which of the following features allows a PBX to determine the route an outbound call should
follow?

A. Automatic Route Selection (ARS)
B. Routing Information Protocol (RIP)
C. Direct Inward System Access (DISA)
D. Automatic Call Distributor (ACD)

Answer: A

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
QUESTION NO: 28

Which of the following would be a reason that a customer would need to use STUN in their
converged
network implementation?

A. The customer has SIP endpoints behind a NAT router.
B. The customer has SIP for both telephony and video conferencing.
C. The customer is using T-1 trunks with a SIP-based media gateway.
D. The customer is using a SIP proxy server.

Answer: A

QUESTION NO: 29

Which of the following occurs at layer 3 of the OSI model, and is used for prioritization?

A. User Datagram Protocol (UDP)
B. Real Time Control Protocol (RTCP)
C. DiffServ
D. 802.1p

Answer: C

QUESTION NO: 30

Which of the following does the Source Port field identify in a datagram using the User Datagram
Protocol (UDP)?

A. The port used by the receiver.
B. The port used by the sender.
C. The port to be quenched.
D. The port used by the domain name server (DNS).

Answer: B

QUESTION NO: 31

Which of the following is present in both TCP and User Datagram Protocol (UDP) headers?

A. Sequence Number field
B. Urgent Pointer field
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
C. Checksum field
D. Destination Port Number field

Answer: C

QUESTION NO: 32

Which of the following wireless network standards offers compatibility with 802.11b equipment and
a transfer rate of 54 Mbps?

A. 802.11e
B. 802.11c
C. 802.11g
D. 802.11a

Answer: C

QUESTION NO: 33

Which of the following provides prioritization at layer 2 of the OSI model?

A. FCAPS
B. RSVP
C. DiffServ
D. 802.1p

Answer: D

QUESTION NO: 34

Which of the following is used to describe layers one - three of the OSI model, and is responsible
for
connectivity?

A. End-to-end layers
B. Chained layers
C. Network layers
D. Session layers

Answer: B

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
QUESTION NO: 35

Which of the following layers of the OSI model is responsible for intelligently selecting the MOST
appropriate route through the network for a packet to travel?

A. Data Link layer
B. Network layer
C. Transport layer
D. Session layer

Answer: B

QUESTION NO: 36

Which of the following standards contained in H. 323 involves video specifications?

A. H. 225
B. H. 245
C. H. 263
D. H. 235

Answer: C

QUESTION NO: 37

Which of the following BEST defines the role of gatekeepers?

A. Transform audio that is received from a telecommunication system into a format that can be
used by a different network.
B. Control the set up, connection, feature operation, and disconnection of calls through the data
network.
C. Monitor signal activity for a VoIP session, and terminate the session after transmission has
completed.
D. Change the route of incoming calls to alternative destinations based on the user's preferred
settings and the status of a telephone line when a call is received.

Answer: B

QUESTION NO: 38

Which of the following is the basic process by which an analog signal is converted to digital
signal?
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. The analog signal produces sound pressure, which is measured by an A/D converter and
transmitted in digital form.
B. The analog signal is processed by a digital transmitter which strips any distortion from the
signal and retransmits the signals to digital receiver.
C. The digital receiver detects high and low analog sound levels and uses these levels to recreate
new digital signals.
D. The analog signal is periodically sampled and changed to a number of pulses, which are
counted and sent as digital numbers.

Answer: D

QUESTION NO: 39

A technician is notified that the network is down in a remote office. Upon arriving the technician
finds that the network failed just after an IP telephone was moved to a new location. Upon
examination the technician notices that the phone has two network cables plugged into it and both
are connected back to the same switch. Which of the following would keep this from causing a
network outage again?

A. Spanning Tree Protocol (STP)
B. Common Open Policy Service (COPS)
C. Separation of VLANs
D. RIP

Answer: A

QUESTION NO: 40

Which of the following versions of MPEG compression requires the least processing and is often
recommended for stream rates under 1.5 Mbps?

A. MPEG - 1
B. MPEG - 2
C. MPEG - 4
D. MPEG - 7

Answer: A

QUESTION NO: 41

According to the H. 323 standard, which of the following is a function of a gateway device?
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. Provide security to H. 323 systems.
B. Register IP endpoints.
C. Interconnect H. 323 systems to other systems.
D. Prevent Toll Fraud to the Public Switched Telephone Network (PSTN).

Answer: C

QUESTION NO: 42

Which of the following is an acceptable measurement for TOLL quality voice when testing for jitter
between VoIP systems?

A. Less than 20ms
B. Less than 30ms
C. Less than 40ms
D. Less than 180ms

Answer: A

QUESTION NO: 43

According to the H. 323 standard, which of the following are functions of a gatekeeper device?

A. Connection to the Public Switched Telephone Network (PSTN).
B. Admission control of IP endpoints to the domain.
C. Register and connect to remote H. 323 systems.
D. Prevent unauthorized legacy telephones from connecting to the system.

Answer: B

QUESTION NO: 44

At which of the following layers of the OSI model does RTP reside?

A. Session
B. Presentation
C. Application
D. Transport

Answer: C

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
QUESTION NO: 45

Which of the following is the recommended maximum round trip delay between converged
systems to
maintain TOLL quality voice?

A. less than 160ms
B. less than 180ms
C. less than 200ms
D. less than 240ms

Answer: B

QUESTION NO: 46

Which of the following is the highest possible Mean Opinion Score (MOS)?

A. 3.0
B. 4.0
C. 5.0
D. 10.0

Answer: C

QUESTION NO: 47

Which of the following compression algorithms would a technician recommend to minimize the
bandwidth assigned to VoIP traffic?

A. G. 729a
B. G. 732
C. G. 711a
D. G. 711

Answer: A

QUESTION NO: 48

Which of the following is the call setup protocol used in ISDN and H. 323?

A. H. 245
B. H. 225
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
C. Q.931
D. Q.2931

Answer: C

QUESTION NO: 49

Which of the following would be used to initiate a call from the contacts listings of the email
application?

A. Telephone Application Programming Interface (TAPI)
B. SMTP
C. SRTP
D. Messaging Application Programming Interface (MAPI)

Answer: A

QUESTION NO: 50

Can DiffServ be enabled at the 802.11 wireless access point to support VoIP?

A. No, wireless access points work only with data.
B. Yes, if the latest 802.11 DiffServ standard is deployed.
C. No, the 802.11 standard makes allowances for this ability.
D. No, DiffServ refers to and applies to layer 3 technologies.

Answer: D

QUESTION NO: 51

The converged system connects to the Public Switched Telephone Network (PSTN) via analog
trunk lines. Several users have complained that when making a call the system intermittently does
not complete or drops the calls to external numbers. Which of the following are the MOST likely
causes of the issue? (Select TWO)

A. An analog number is not available to take calls across the trunk line
B. The analog trunk line
C. The analog trunk interface on the system
D. An analog dialing code to the external number is incorrect
E. Users are misdialing the analog trunk number

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: B,C

QUESTION NO: 52

Which of the following BEST describes a PBX's architecture if it has no ability to upgrade to VoIP?

A. TDM based
B. Asynchronous Transfer Mode (ATM) based
C. Statistical Time Division Multiplexer (STDM) based
D. PBX based

Answer: A

QUESTION NO: 53

Which of the following protocols is used for communicating call setup information across ISDN
circuits?

A. H. 323
B. Q.2931
C. H. 320
D. Q.931

Answer: D

QUESTION NO: 54

How many channels are available for use on a T1 E+M wink circuit?

A. 23
B. 24
C. 28
D. 32

Answer: B

QUESTION NO: 55

Which of the following BEST describes the settings to be ordered for a voice and data PRI circuit?

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. D4, B8ZS
B. D4, AMI
C. ESF, AMI
D. ESF, B8ZS

Answer: D

QUESTION NO: 56

Which term BEST describes a PBX which uses TDM and IP technology for calls?

A. Hybrid
B. IP based
C. Internet based
D. TDM based

Answer: A

QUESTION NO: 57

DiffServ can be used to:

A. specify voice and video traffic only.
B. create access tables to deny traffic.
C. mark traffic going to the Public Switched Telephone Network (PSTN).
D. specify traffic types for prioritization.

Answer: D

QUESTION NO: 58

Which of the following needs to be completed prior to setting up a single WAN link between two
sites that will carry voice and data?

A. Traffic studies on the number of analog trunks used at peak hours.
B. Traffic studies to determine the number of IP trunks used per day.
C. Traffic studies to determine the bandwidth need for the voice and data traffic during peak hours.
D. Traffic studies to determine when the traffic will be sent across the WAN during non-peak
hours.

Answer: C
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m

QUESTION NO: 59

Which of the following are used to prioritize traffic across a WAN IP network?

A. RIP
B. OSPF
C. DiffServ
D. BGP

Answer: C

QUESTION NO: 60

Which of the following must take place in order for a digital phone to communicate with an IP
phone?

A. The dial plan must connect the digital phone to the IP bus.
B. The phone system will have to convert the voice from TDM to IP.
C. A dial plan must be established to identify the IP phone to the system.
D. The IP phone will have to convert the voice from IP to TDM.

Answer: B

QUESTION NO: 61

A technician finds that IP voice quality gets worse during certain times of the day in the VoIP ready
network, the technician should want to:

A. reboot the network whenever the problem occurs to clear the cache on each network switch.
B. define better traffic shaping and QoS policies.
C. add more switches to the network.
D. decrease the number of calls that can be sent across the network based on the time of day.

Answer: B

QUESTION NO: 62

The MOST common DiffServ value for VoIP is:

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. 40
B. 42
C. 44
D. 46

Answer: D

QUESTION NO: 63

Which of the following is the BEST compression rate for sending voice over VPN through the
internet when bandwidth is limited?

A. G. 726
B. G. 711MuLAW
C. G. 729a
D. G. 727

Answer: C

QUESTION NO: 64

Which of the following is an example of TOLL Fraud?

A. An outside caller gains access to a company directory from the voicemail system.
B. An outside caller gains access to a company's fax machine from the voicemail system.
C. An outside caller gains access to a company's voicemail system from a long distance line.
D. An outside caller gains access to a company's long distance line from the voicemail system.

Answer: D

QUESTION NO: 65

A technician is going to deploy a voice system with 5 users. Which of the following types of trunks
would the technician MOST commonly connect to the Public Switched Telephone Network (PSTN)
when cost is a factor?

A. SIP trunk
B. Fractional T1
C. H. 323 trunk
D. Analog Trunks

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: D

QUESTION NO: 66

Which of the following are required components of an IP softphone? (Select TWO).

A. VPN
B. Dial-up connection
C. Wireless Network Card
D. PC
E. Headset

Answer: D,E

QUESTION NO: 67

Which of the following would provide TOLL quality voice compression for transmission across IP?

A. G. 726
B. G. 722
C. G. 729
D. G. 711

Answer: D

QUESTION NO: 68

Which of the following BEST describes queuing?

A. Callers wait in line while agents help other callers.
B. Callers are put on hold while their party is contacted.
C. Callers hear ringing before their call is answered.
D. Callers are prompted with call routing options.

Answer: A

QUESTION NO: 69

The inability to dial certain numbers can be referred to as:

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. number formatting.
B. number routing.
C. number translation.
D. number blocking.

Answer: D

QUESTION NO: 70

Which of the following trunk types supports wink start? (Select TWO)

A. Ground start
B. ISDN
C. T1
D. Analog
E. SIP

Answer: C,D

QUESTION NO: 71

A ground start line grounds:

A. the tip first, then the ring for transmitting an immediate signal.
B. the tip for transmitting an immediate signal.
C. the ring first, then the tip for transmitting an immediate signal.
D. the ring for transmitting an immediate signal.

Answer: B

QUESTION NO: 72

Which of the following systems can support H. 323 and SIP based telephony? (Select TWO)

A. IP PBX
B. TDM PBX
C. Hybrid PBX
D. Legacy PBX
E. Key System

Answer: A,C
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m

QUESTION NO: 73

A company has a VLAN for data communications and a VLAN for voice communications. Which of
the following protocols would a technician want to implement to ensure that the voice
communication is prioritized at a layer 2 level?

A. 802.1q/802.3ae
B. 802.1p/802.1q
C. 802.1p/802.3ae
D. 802.1q/802.1x

Answer: B

QUESTION NO: 74

Which of the following layers of the OSI model does 802.1p operate?

A. Application layer
B. Transport layer
C. Network layer
D. Data Link layer

Answer: D

QUESTION NO: 75

How many levels of prioritization does the 802.1p standard provide?

A. 2
B. 4
C. 7
D. 8

Answer: D

QUESTION NO: 76

Which of the following BEST describes how voice and data traffic react to excessive latency?

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. Voice quality is degraded while data applications can request retransmissions.
B. Voice and data react the same way to latency, both request retransmissions.
C. Data applications shut down in order to increase voice quality.
D. Voice requests retransmission while data is degraded.

Answer: A

QUESTION NO: 77

Which of the following protocols are used to carry and reassemble the voice payload across a
network?

A. RTP
B. Real-time Transport Control Protocol (RTCP)
C. TCP/IP
D. User Datagram Protocol (UDP)

Answer: A

QUESTION NO: 78

Which of the following BEST represents the speeds that enterprise ethernet networks run?

A. 100 Mbps
B. 10/100 Mbps
C. 10/100/1000 Mbps
D. 10/100/1000/10000 Mbps

Answer: C

QUESTION NO: 79

Which of the following is the MOST prevalent wireless standard used?

A. 802.3a/g
B. 802.1d
C. 802.11a/b/g
D. 802.1a/b/g

Answer: C

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
QUESTION NO: 80

Which of the following is the maximum bandwidth capacity of 802.11b?

A. 10 Mbps
B. 11 Mbps
C. 54 Mbps
D. 100 Mbps

Answer: B

QUESTION NO: 81

Which of the following codecs should be used when transporting on hold music across a limited
bandwidth WAN?

A. G. 726
B. G. 729a
C. G. 722
D. G. 711

Answer: A

QUESTION NO: 82

Which of the following is necessary for a branch office to continue to make calls in the event the
remote site loses WAN connectivity to the main site? (Select TWO)

A. Softphones
B. Local trunks
C. Attendant Console
D. Call processing engine
E. File Server

Answer: B,D

QUESTION NO: 83

Which of the following features in ethernet switches eases the deployment of VoIP? (Select TWO)

A. Fiber connectivity
B. 802.1p prioritization
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
C. SNMP manageability
D. 802.1q VLAN tagging
E. Spanning Tree Protocol (STP)

Answer: B,D

QUESTION NO: 84

Which of the following standards defines Power over Ethernet (PoE)?

A. 802.1p
B. 802.1d
C. 802.5
D. 802.3af

Answer: D

QUESTION NO: 85

Which of the following BEST describes a Legacy PBX?

A. Connectivity to an IP network
B. Closed proprietary system
C. Support for SIP endpoints
D. Open system with off the shelf operating system

Answer: B

QUESTION NO: 86

Which of the following 802.1p class of service values are recommended for use in a VoIP
enterprise?

A. 3
B. 4
C. 6
D. 7

Answer: C

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
QUESTION NO: 87

Which of the following allows a remote computer user to login and take calls from a PBX for a
contact center?

A. console
B. cell phone
C. cordless phone
D. softphone

Answer: D

QUESTION NO: 88

Which of the following BEST describes unified messaging?

A. Video messaging
B. Integration of email, fax, and voice mail
C. Integration of cellphone and desktop phone
D. Using voicemail

Answer: B

QUESTION NO: 89

Which of the following types of applications is 'screen pop' commonly associated with?

A. Call Detail Record (CDR)
B. CTI
C. CCM
D. Centralized Attendant Service (CAS)

Answer: B

QUESTION NO: 90

Which of the following methods of transmission are BEST used to complete a video conference?

A. WiFi
B. ISDN-BRI
C. 56k dial up
D. tie-line
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: B

QUESTION NO: 91

Which of the following applications allows the customer to enter a number and route the call to the
next available agent while delivering a screen pop to the agent?

A. Call Management Service/ Centralized Attendant Service (CMS/CAS)
B. Automated Call Distribution (ACD)/PBX
C. Call Detail Record (CDR)/ACD
D. Interactive Voice Response (IVR)/CTI

Answer: D

QUESTION NO: 92

Why should a technician prioritize voice traffic?

A. Voice packets carry less data and need less time to transmit across the network.
B. To secure voice packets across a network.
C. Because data packets cannot be retransmitted.
D. Because of the time sensitive delivery of the voice packets.

Answer: D

QUESTION NO: 93

Which of the following technologies allows users to have a cell phone ring simultaneously as their
desk phone does?

A. Twinning
B. Local number portability
C. Wireless
D. Pocket PC

Answer: A

QUESTION NO: 94

Which of the following features must be enabled to allow a call to a desktop phone to be
transferred to a remote phone?
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. Local Number Portability (LNP)
B. Softphone
C. Find me service
D. ISDN-PRI

Answer: C

QUESTION NO: 95

When implementing a converged network, traffic shaping is important because it:

A. maximizes the flow of data across a link in a forward direction.
B. changes a burst traffic pattern to a more uniform traffic pattern.
C. load balances the network servers.
D. decreases the load in response to the transmission.

Answer: B

QUESTION NO: 96

At which of the following layers of the OSI model do switches operate?

A. Data Link layer
B. Transport layer
C. Sessions layer
D. Applications layer

Answer: A

QUESTION NO: 97

At which of the following layers of the OSI model does a router operate?

A. Transport layer
B. Application layer
C. Network layer
D. Session layer

Answer: C

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
QUESTION NO: 98

Which of the following ports does Telnet typically communicate over?

A. 23
B. 46
C. 69
D. 80

Answer: A

QUESTION NO: 99

Which of the following ports does FTP typically communicate with? (Select TWO)

A. 20
B. 21
C. 23
D. 80
E. 81

Answer: A,B

QUESTION NO: 100

Which of the following is a video coding for low bit rate communication?

A. H. 263
B. H. 248
C. H. 320
D. H. 323

Answer: A

QUESTION NO: 101

Which of the following is another term that is used for the H. 263 protocol?

A. Video Conferencing
B. Data Sharing
C. Audio Conferencing
D. Web Casting
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: A

QUESTION NO: 102

Which of the following is the BEST means for deploying QoS for converged services in a LAN?

A. DiffServ
B. Over-Provisioning
C. Expanding Broadcasting Domain
D. Multi-Protocol Label Switching (MPLS)

Answer: A

QUESTION NO: 103

Which of the following layers of the OSI model would a technician expect to use 802.1p as a
means for deploying prioritization on the LAN?

A. Network layer
B. Data Link layer
C. Session layer
D. Application layer

Answer: B

QUESTION NO: 104

Which of the following would be the MOST cost-effective means for a technician to provide good
quality voice on the same data network?

A. Ensure that all traffic flows through shared hubs.
B. Install an 802.3af compatible ethernet switch.
C. Create an overlay network for voice traffic only.
D. Create separate 802.1q VLANs for voice traffic.

Answer: D

QUESTION NO: 105

Which of the following are symptoms that result directly from latency? (Select TWO)
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. An echo can be heard during the conversation
B. Packets can arrive out of order
C. Conversation volume would be low
D. Packet can be lost
E. Caller and receiver can unintentionally interrupt one another

Answer: A,E

QUESTION NO: 106

All of the following increase latency EXCEPT:

A. framing and packetization.
B. assigning priority to voice packets.
C. conversion from TDM to IP.
D. routing and firewall traversal.

Answer: B

QUESTION NO: 107

Which of the following would be the FIRST step a technician would take before deploying any
converged application?

A. Ensure that the monitoring tools are in place
B. Survey the users to get their feedback about VoIP
C. Perform a network capacity baseline and determine bottlenecks
D. Upgrade all the Layer 2 switches to Layer 3 switches

Answer: C

QUESTION NO: 108

Which of the following is the MOST secure way of allowing VoIP communication to traverse a
firewall?

A. Using the Port Address Translation (PAT) feature of the firewall
B. Using a session border controller in conjunction with the firewall
C. Using the Network Address Translation (NAT) feature of the firewall
D. Avoiding the firewall by placing the server in the Demilitarized Zone (DMZ)

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: B

QUESTION NO: 109

Which of the following transmission mediums is likely to have the highest round trip time?

A. DSL
B. Satellite
C. Ethernet
D. Cable
E. Frame Relay

Answer: B

QUESTION NO: 110

Which of the following levels of packet loss is acceptable on an ethernet network in order to
ensure good quality voice?

A. Zero percent
B. Less than one percent
C. Between 5 and 15 percent
D. Between 15 and 30 percent

Answer: B

QUESTION NO: 111

Which of the following codecs is likely to produce the highest quality sound?

A. G. 711
B. G. 727
C. G. 726
D. G. 722

Answer: D

QUESTION NO: 112

Which of the following is true about RSVP?
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. It is mostly used for small networks.
B. It acts at layer 2 of the OSI model.
C. It deals mainly with packet prioritization.
D. It adds decision-making points within a network.

Answer: D

QUESTION NO: 113

Which of the following BEST describes Jitter?

A. Jitter is an echo-cancelling mechanism.
B. Jitter is a routing function that selects the best path for voice packets.
C. Jitter is the variation of delay in the end-to-end transmission.
D. Jitter is a type of QoS that improves voice quality.

Answer: C

QUESTION NO: 114

Which of the following could be a potential impact on a converged network if performing backups
over a network with adequate bandwidth, but no defined QoS? (Select TWO)

A. Voice conversation might sound louder as the backup might increase the size of voice packets.
B. The quality of voice might suffer as the backup might take up all the bandwidth.
C. Improved voice quality because the backup packets will cause the voice packets to reach their
destination quicker.
D. The backup might take longer due to the voice traffic present.
E. The integrity of the backups could be impaired.

Answer: B,D

QUESTION NO: 115

Which of the following parameters would be important when determining a systems readiness for
convergence and identifying any network bottlenecks that might be present?

A. Port duplex setting
B. Interface speed
C. Port utilization percentage
D. Size of routing table
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: C

QUESTION NO: 116

Which of the following Differentiated Services Code Point (DSCP) classes provide for low loss and
guaranteed delivery?

A. Express Forwarding
B. Expedited Forwarding
C. Assured Forwarding
D. Best Effort

Answer: C

QUESTION NO: 117

Which of the following layers of the OSI model provides error control across the entire network?

A. Physical layer
B. Data Link layer
C. Application layer
D. Transport layer

Answer: D

QUESTION NO: 118

At which of the following layers of the OSI model can the transmission of packets be prioritized?

A. Session layer
B. Transport layer
C. Data Link layer
D. Network layer

Answer: D

QUESTION NO: 119

At which of the following layers of the OSI model is the IP telephone power requirement auto
detection process done?
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. Network layer
B. Data Link layer
C. Physical layer
D. Transport layer

Answer: C

QUESTION NO: 120

Which of the following layers of the OSI model is responsible for the flow of H. 225.0 signaling
messages between a gatekeeper and an IP telephone?

A. Presentation layer
B. Network layer
C. Transport layer
D. Application layer

Answer: C

QUESTION NO: 121

Which of the following OSI layers does Secure Shell (SSH) provide secure network services over
an insecure network by encrypting data?

A. Physical layer
B. Network layer
C. Transport layer
D. Data Link layer

Answer: C

QUESTION NO: 122

Which of the following protocols are used at the transport layer of the OSI model to transmit
speech samples in a telephone conversation?

A. Address Resolution Protocol (ARP)
B. User Datagram Protocol (UDP)
C. RTP
D. TCP

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: B

QUESTION NO: 123

Which of the following layers of the OSI model does 802.1x provide port based network access
control?

A. Network layer
B. Application layer
C. Physical layer
D. Transport layer
E. Data Link layer

Answer: E

QUESTION NO: 124

Which of the following statements are true for an H. 323 gateway? (Select TWO)

A. An H. 323 gateway is a transport layer device in the OSI model.
B. An H. 323 gateway interfaces the IP-based media channels to legacy signaling and transport
technologies.
C. An H. 323 gateway performs transcoding between H. 261 and G. 729.
D. An H. 323 gateway normally provides additional functions such as echo cancellation and
silence suppression.
E. An H. 323 gateway provides a map between IP addresses to telephone numbers.

Answer: B,D

QUESTION NO: 125

True video streaming uses which of the following processes? (Select TWO)

A. Signal conversion to TCP packets for transmission.
B. Signal conversion to IP packets for transmission.
C. Matching the signal rate between the source and destination.
D. Compressing the signal to decrease the encoding process time.
E. Using image storage space on the local hard drive to increase transmission rates.
F. Decompressing the signal at the destination to increase source transmission rates.

Answer: B,C
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m

QUESTION NO: 126

Which of the following involves traffic shaping?

A. Setup of a maximum buffer space on the receiver to regulate reverse traffic flow.
B. Setup of minimum load session policies between endpoints to reduce bandwidth requirements.
C. Setup of session policies between endpoints to regulate forward traffic flow.
D. Setup of sliding windows sessions to maximize transmission rates between endpoints.

Answer: C

QUESTION NO: 127

Which of the following does signaling refer to in converged data communications?

A. The transmission echo rate of decoded audio or video signals.
B. The transmission of encoded audio or video signals.
C. The continuous transmission of error packets on a failing switch.
D. The beaconing rate of a transmission across a network medium.

Answer: B

QUESTION NO: 128

Which of the following methods is the BEST way to secure the delivery of SIP traffic on a
converged
network?

A. Passing SIP traffic through a Network Address Translation (NAT) filter first and then through a
proxy server.
B. Passing SIP traffic through a proxy first and then through a NAT filter.
C. Passing SIP traffic through an edge router firewall first and then through a software firewall.
D. Passing SIP traffic through a proxy first and then through an Application Layer Gateway (ALG)
firewall.

Answer: D

QUESTION NO: 129

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Which of the following devices is used to circumvent the problem of transferring VoIP traffic across
dissimilar networks when Network Address Translation (NAT) and firewalls are used?

A. Demilitarized Zone (DMZ) Server
B. Session Border Controller (SBC)
C. Proxy Server
D. SIP Redirect Server

Answer: B

QUESTION NO: 130

A company has decided to implement video streaming, so that the entire company can watch a
live video broadcast of the companies quarterly meeting. Which of the following networking
protocols should the technician implement, and why?

A. Unicast, because it uses network resources most efficiently.
B. Multicast, because it is already being used for network routing protocols.
C. Multicast, because it uses network resources most efficiently.
D. Unicast, because it is already being used for network routing protocols.

Answer: C

QUESTION NO: 131

Which of the following is a primary application of IP Multicast?

A. Peer-to-peer
B. Video on Demand
C. Television over IP
D. Audio conferencing

Answer: C

QUESTION NO: 132

Which of the following IP address classes do multicast addresses get assigned?

A. Class B
B. Class D
C. Class C
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
D. Class A

Answer: B

QUESTION NO: 133

Which of the following are advantages of using video compression, when compared with sending
uncompressed streams?

A. Compressed streams provide a higher quality playback than uncompressed streams.
B. Compressed streams handle noise and interference better than uncompressed streams.
C. Compressed streams are easier to edit than uncompressed streams.
D. Compressed streams are able to be transmitted over lower bit rate networks than
uncompressed streams.

Answer: D

QUESTION NO: 134

If an active RTP connection between two IP phones is using port 1370, then the RTP connection
uses which of the following ports?

A. 1370
B. 1369
C. 1371
D. A random port number

Answer: C

QUESTION NO: 135

Which of the following is an advantage of enabling video conferencing on an IP-PBX?

A. The standards supported by the IP-PBX offer interoperability of video devices.
B. The dial plan of the IP-PBX can be leveraged to create video calls.
C. The scalability of the IP-PBX compares to that of video conferencing bridges.
D. The QoS settings of the IP-PBX guarantees optimal video calls.

Answer: B

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
QUESTION NO: 136

Which of the following are methods of displaying multiple parties in a video conference? (Select
TWO)

A. Multipoint Control Unit (MCU)
B. Broadcast
C. Matrixing
D. Multicast
E. SIP

Answer: A,E

QUESTION NO: 137

A. video conferencing.
B. instant messaging.
C. data conferencing.
D. audio conferencing.

Answer: C

QUESTION NO: 138

hunt groups, CTI and desktop screen pops. The managers want to reduce the number of repetitive
calls that require agent interaction. The technician is asked to investigate options for self-service.
Which of the following components should be added to the system to enable self-service?

A. Network Pre-Route
B. Customer Relationship Management
C. Call Management Service (CMS)
D. Interactive Voice Response (IVR)

Answer: D

QUESTION NO: 139

In a contact center, which of the following information is critical to properly route a call to an
Interactive Voice Response (IVR)?

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. DNIS
B. Hunt group
C. Calling Line Identification
D. Automatic Number Identification (ANI)

Answer: A

QUESTION NO: 140

Which of the following is the key design requirement when designing an Interactive Voice
Response (IVR)?

A. The protocol used to communicate with backend database.
B. The number of concurrent active ports.
C. The caller's Automatic Number Identification (ANI).
D. The network performance required to deliver timely screen pops.

Answer: B

QUESTION NO: 141

hunt groups, CTI and desktop screen pops. The Chief Executive Officer (CEO) wants to allow
clients to exit the music-on-hold queue while waiting for an agent and leave a message to be
called back later. Which of the following components are needed to change the configuration?
(Select TWO)

A. CTI
B. PBX
C. Public Switched Telephone Network (PSTN)
D. Automatic Call Distribution (ACD)
E. Voicemail

Answer: D,E

QUESTION NO: 142

Which of the following frame rates does Common Intermediate Format (CIF) operate in order to
provide good quality video conferencing?

A. 15 fps
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
B. 20 fps
C. 25 fps
D. 30 fps

Answer: D

QUESTION NO: 143

A technician is troubleshooting a SIP video unit that is being used for a video conference. Which of
the following ports would a technician have to ensure were open on the firewall?

A. Port 1720
B. Port 1503
C. Port 5190
D. Port 5060

Answer: D

QUESTION NO: 144

A technician is setting up a video conference between two locations via a third, less trusted
network. Which of the following security measures would help the technician create a secure
connection between these two locations?

A. Virtual Private Network (VPN)
B. Network Address Translation (NAT)
C. Intrusion Prevention System (IPS)
D. Demilitarized Zone (DMZ)

Answer: A

QUESTION NO: 145

Which of the following forms of a network security breach would an Intrusion Detection System
(IDS) be MOST vulnerable to when running on a converged network?

A. Root kit vulnerability
B. Macro exploits
C. Zero day attacks
D. Legacy worm outbreaks

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: C

QUESTION NO: 146

A VoIP solution is using 802.11 access points in its topology. Which of the following protocols
would be used?

A. High Performing Local Area Network (HiperLAN)
B. Orthogonal Frequency Division Multiplexing (OFDM)
C. Packet Binary Convolution Coding (PBCC)
D. High-Rate Data Sequence Spread Spectrum (HR / DSSS)

Answer: B

QUESTION NO: 147

Which of the following standards defines the interoperability of VLANs?

A. 802.11n
B. 802.1q
C. 802.3af
D. 802.1p

Answer: B

QUESTION NO: 148

Which of the following standards defines the use of Power over Ethernet (PoE) in a converged
network?

A. 802.3af
B. 802.11n
C. 802.1ad
D. 802.1q

Answer: A

QUESTION NO: 149

How much AC power does Power over Ethernet (PoE) provide, according to the IEEE standard?
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. 12 volts
B. 24 volts
C. 48 volts
D. 56 volts

Answer: C

QUESTION NO: 150

Which of the following is the recommended maximum packet loss allowed in a network
assessment and still achieve Toll quality VoIP calls?

A. Zero percent
B. one percent
C. 3 percent
D. 6 percent

Answer: B

QUESTION NO: 151

When using SIP how many RTP connections are built for passing the media between IP
endpoints?

A. one, full duplex between endpoints
B. two, one full duplex for media and one control data
C. two, one full duplex for media and one for passing Dual Tone Multi-Frequency (DTMF) tones
D. two, one for transmit and one for receive

Answer: D

QUESTION NO: 152

In traditional TDM equipment and Public Switched Telephone Network (PSTN) digital networking,
which of the following was the first encoding method used to convert analog station voice to digital
transmission lines?

A. Pulse Code Modulation (PCM)
B. Adaptive Differential Pulse Code Modulation (ADPCM)
C. Code Excited Linear Prediction (CELP)
D. Algebraic Code Excited Linear Prediction (ACELP)
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: A

QUESTION NO: 153

Which of the following items are useful when troubleshooting an analog trunk circuit?

A. T-BERD
B. Oscilloscope
C. Volt-Ohm meter
D. Micro-Henry meter
E. Frequency meter

Answer: C

QUESTION NO: 154

To improve security between a main and remote site a new firewall was installed between them.
Users now complain of the following symptom: Users can dial between sites, the remote phone
rings and when the phone is answered the line is dead, no voice can be heard. Which of the
following is the MOST likely cause of this issue?

A. The new firewall is blocking call setup.
B. The new firewall is blocking the RTP media ports.
C. The new firewall is blocking TCP port 1720.
D. The new firewall is blocking remote IP endpoint registration.

Answer: B

QUESTION NO: 155

Users complain when retrieving voicemails using a VoIP system that the playback message
breaks up. Which of the following is the MOST likely cause?

A. The voicemail anti-virus is updating its virus signatures.
B. The voicemail anti-virus is set to scan on access.
C. The voicemail anti-virus is not running.
D. The voicemail anti-virus is not running with the latest signatures for VoIP viruses.

Answer: B

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
QUESTION NO: 156

Which of the following is the ITU-T standard that addresses secure authentication, integrity and
privacy in H. 323?

A. H. 246
B. H. 225
C. H. 245
D. H. 235

Answer: D

QUESTION NO: 157

A business wants to connect its VoIP system to a partners VoIP system across the Internet. Which
of the following provides the MOST secure connection?

A. Open the necessary ports in the firewall at both sites.
B. Install new proxy servers at both sites for VoIP system connectivity.
C. Enable one to one Network Address Translation (NAT) at both sites for the VoIP system.
D. Install a VPN between both sites.

Answer: D

QUESTION NO: 158

Two companies want to connect VoIP systems across an unsecured network. Both companies
use private IP numbering in their internal networks and Network Address Translation (NAT) to
public addresses for external internet connectivity. Which of the following IPSec VPN options is
BEST suited to this deployment?

A. ESP Tunnel Mode
B. AH Transport Mode
C. AH Tunnel Mode
D. ESP Transport Mode

Answer: A

QUESTION NO: 159

There are plans to deploy a new VoIP system between two sites. The existing WAN bandwidth is
768 Kbps and half this must remain available to data. How many concurrent VoIP calls can be
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
made using G. 711 compression?

A. approximately 3
B. approximately 4
C. approximately 5
D. approximately 6

Answer: B

QUESTION NO: 160

Between which of the following points should an Intrusion Detection System (IDS) be installed to
monitor traffic to and from the VoIP system?

A. between the VoIP system and the first network access point
B. between the VoIP system and the voicemail server
C. between the VoIP system and the Public Switched Telephone Network (PSTN) circuits
D. between the VoIP system and the network backbone

Answer: A

QUESTION NO: 161

Which of the following describe the proper message order from start to finish for an ISDN call?

A. setup, alerting, connect, connect acknowledge, disconnect, disconnect acknowledge
B. setup, call proceeding, alerting, connect, connect acknowledge, disconnect, disconnect
acknowledge
C. setup, call proceeding, connect, connected, talk path, disconnect, disconnect acknowledge
D. setup, call proceeding, alerting, connect, talk path, disconnect, disconnect acknowledge

Answer: B

QUESTION NO: 162

The ITU-T recommends that delay of voice traffic end-to-end be kept below:

A. 50ms.
B. 150ms.
C. 350ms.
D. 450ms.
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: B

QUESTION NO: 163

A. endpoint registration is occurring.
B. a gatekeeper exists.
C. an endpoint is registered.
D. RTP is providing end-to-end delivery.

Answer: B

QUESTION NO: 164

Which of the following OSI layers does Q.931 use on an ISDN line?

A. Layer 2
B. Layer 3
C. Layer one
D. The physical layer

Answer: B

QUESTION NO: 165

Which of the following channels carries the setup message for ISDN PRI E1/T1?

A. The D channel
B. The 23 B channels
C. The B channel
D. Channel zero

Answer: A

QUESTION NO: 166

The phone system is getting a dial tone from some analog trunks that are coming off of a
multiplexer.
Every time the trunks are terminated into the phone system, phantom calls are generated. Which
of the following is the MOST likely cause of the problem?

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. There is too much voltage on the trunks. The trunks voltage needs to be checked and adjusted
to the phone systems specifications.
B. The call route table in the phone system is not setup correctly. The table needs to be checked
for duplication errors.
C. The call route table in the phone system is not setup. The table needs to be created and double
checked for errors.
D. There is too much capacitance on the trunks. The trunks capacitance needs to be checked and
adjusted to the phone systems specifications.

Answer: A

QUESTION NO: 167

Which of the following BEST demonstrates a SIP URI?

A. sip:+8185551212@company.com
B. sip://8185551212@company.com
C. sip:8185551212@company.com
D. sip://+8185551212@company.com

Answer: C

QUESTION NO: 168

When a user tries to dial an international number the call fails to dial out of the phone system. The
technician dials from another phone on the same phone system and is able to complete an
international call. Which of the following is the MOST likely cause?

A. There is not an entry specifying international calls in the users phone privileges.
B. The central office does not support dialing international numbers.
C. The wrong digits are stripped returning a central office error that the call can not be completed.
D. There is not an entry specifying international calls in the call route table.

Answer: A

QUESTION NO: 169

Which of the following would be the BEST way to see what traffic has passed from a source to a
destination endpoint?

A. Use a network map to view the paths taken and test each device one by one.
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
B. Use RMON to check the network switch ports for errors and utilization by the traffic.
C. Use a netstat on the destination endpoint to see what TCP/UDP ports the traffic is using.
D. Use a packet analyzer to capture the traffic between the two endpoints.

Answer: D

QUESTION NO: 170

An H. 323 phone registers to a gatekeeper across a VPN. This phone has worked in the past but
now fails to register with the gatekeeper. All other H. 323 phones in remote locations work fine.
What would be the BEST troubleshooting action to take next?

A. Remove everything from the remote side of the network and add everything back one by one.
B. Make certain the VPN is 3DES and not DES.
C. Find out what has changed on the remote side of the network.
D. Rebuild the VPN on the remote side VPN device.

Answer: C

QUESTION NO: 171

Which of the following would MOST likely be used to check WAN links that are being over utilized?

A. SNMP
B. Traceroute
C. Path ping
D. Packet analyzer

Answer: A

QUESTION NO: 172

When getting ready to upgrade a phone system, which of the following would be the FIRST step
that a technician would take?

A. Reboot the phone system
B. Create a backup of the phone system
C. Save the phone systems Call Detail Record (CDR) logs
D. Set the phone system to factory defaults

Answer: B
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m

QUESTION NO: 173

The B channels of a ISDN BRI can be bonded to provide:

A. 64 Kbps.
B. 128 Kbps.
C. 256 Kbps.
D. 384 Kbps.

Answer: B

QUESTION NO: 174

There are two different VLANs on the network, one for multimedia and one for data. A network
switch has a VoIP device connected to it, but the device cannot register with the gatekeeper,
which is connected to a core switch. Which of the following would MOST likely be the cause of the
problem? (Select TWO)

A. VLAN routing is disabled in the network core for the multimedia VLAN.
B. The port the VoIP device is connected to is not setup for the multimedia VLAN.
C. The default gateway address is setup incorrectly on the network switch.
D. The trunk between the network switch and the network core is not setup to pass the multimedia
VLAN.
E. The gatekeeper is not registered in Domain Name Service (DNS).

Answer: B,D

QUESTION NO: 175

Which of the following devices will send out alerts when a possible LAN attack is in progress?

A. VPN Concentrator
B. File server
C. Intrusion Detection System (IDS)
D. Proxy Server

Answer: C

QUESTION NO: 176
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
In order to connect a mobile SIP user with an incoming session, a SIP server will operate in which
of the following modes? (Select TWO)

A. Redirect
B. Presence
C. Forking
D. Proxy
E. Registrar

Answer: A,D

QUESTION NO: 177

Which of the following standards is based on the SIP protocol for presence and instant
messaging?

A. User Agent
B. SIMPLE
C. Session Description Protocol (SDP)
D. OPTIONS

Answer: B

QUESTION NO: 178

Which of the following lists MOST accurately depicts the advantages gained by deploying dual
mode WiFi/Cellular phones in an enterprise?

A. Better voice quality, less complexity, and increased features.
B. Instant messaging, better end user satisfaction, and less expensive phones.
C. Mobility, reduced operating costs, and increased productivity.
D. Enhanced email capabilities, voicemail enhancements, and increased productivity.

Answer: C

QUESTION NO: 179

A VoIP user is complaining of a one way talk path when calling a branch office that is connected
via a VPN over the internet. After confirming the problem exists by placing test calls from the main
site to the VPN user, and by pinging the VPN user, which of the following should the technician do
next?
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. Check the VPN/Firewall configuration
B. Test the T-1 circuits
C. Inspect the IP PBX configuration
D. Check the router configuration

Answer: A

QUESTION NO: 180

Which of the following is the MOST common reason an enterprise would deploy Session Border
Controllers (SBC)?

A. An SBC provides greater security than a normal firewall.
B. An SBC provides a solution to a VoIP Network Address Translation (NAT)/firewall problem.
C. An SBC provides accounting/billing information for sessions traversing the network.
D. An SBC provides enterprise wide virus protection for VoIP systems.

Answer: B

QUESTION NO: 181

Which of the following BEST describes what the ENUM standard proposes?

A. Changes the signaling protocol used by service providers from SS7 to SIP.
B. Map telephone numbers to IP addresses.
C. Change the current E. 164 numbering scheme.
D. Change the Domain Name Service (DNS) system to map to phone numbers instead of IP
addresses.

Answer: B

QUESTION NO: 182

Which of the following should a technician do to capture a network trace with a protocol analyzer
in a
switched ethernet environment?

A. Wait for the problem to occur and quickly plug in the protocol analyzer.
B. Turn on logging on the ethernet switch in question.
C. Activate netstat on the LAN switch.
D. Turn on port mirroring on the segment in question.
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: D

QUESTION NO: 183

When remotely accessing a management interface, which of the following should a technician use
to securely access the network equipment?

A. Telnet
B. Secure Shell (SSH)
C. SFTP
D. Service Control Point (SCP)

Answer: B

QUESTION NO: 184

Which of the following WAN service protocols are BEST suited for converged
applications/networks?

A. Frame Relay
B. Point to Point Protocol (PPP)
C. X.25
D. Multi-Protocol Label Switching (MPLS)

Answer: D

QUESTION NO: 185

Which of the following is the defined target Mean Opinion Score (MOS) for the ITU G. 711 codec?

A. 3.6
B. 3.8
C. 4.0
D. 4.2

Answer: D

QUESTION NO: 186

Which of the following items are used to determine the network capacity needed for a 50 user
VoIP
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
installation?

A. Maximum number of concurrent voice calls Codec, Latency
B. Maximum number of concurrent voice calls, Codec, Jitter buffer
C. Maximum number of concurrent voice calls, Codec, User Datagram Protocol (UDP)/ Layer 2
overhead
D. Maximum number of concurrent voice calls, Framing, Latency

Answer: C

QUESTION NO: 187

According to ITU-T, which of the following is the target one-way delay for an acceptable voice
conversation?

A. 50ms
B. 80ms
C. 150ms
D. 250ms

Answer: C

QUESTION NO: 188

On a moderately loaded 1000 node network with multiple routers between VoIP endpoints, there is
a voice quality issue between 2 users located at opposite ends of the network. Which of the
following parameters can be changed on the endpoints to resolve this issue?

A. Adjust the size of the jitter buffer.
B. Increase the size of the transmit buffer.
C. Decrease the queue size.
D. Change the outbound interface setting from full duplex to half duplex.

Answer: A

QUESTION NO: 189

A user who is traveling forgets to bring their laptop but does have access to a phone. Which of the
following technologies might enable the user to access their e-mail using a phone?

A. Text-over-IP
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
B. T.120 Protocol
C. Text-to-Speech (TTS)
D. HTML to XML Converter

Answer: C

QUESTION NO: 190

Which of the following codecs would be MOST bandwidth efficient when implementing a VoIP
solution for 50 users over a low speed WAN link to a remote office?

A. G. 722
B. G. 729
C. G. 711
D. G. 726

Answer: B

QUESTION NO: 191

When deploying QoS on a WiFi network, which of the following IEEE standards would be the
MOST
appropriate to implement?

A. 802.11i
B. 802.11n
C. 802.11e
D. 802.16

Answer: C

QUESTION NO: 192

Which of the following would be the affect of giving signaling traffic low priority over the network?

A. An approved user can get deregistered.
B. It will cause crosstalk during conference calls.
C. It can cause call setup delay.
D. Voice quality will suffer as a result.

Answer: C
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m

QUESTION NO: 193

Which of the following does SIP personal mobility allow a user to do?

A. The user can switch between devices while maintaining a session.
B. The mobile device can move between points of attachment of the same network.
C. The user can change the location, the device, and the access network and still keep all their
services.
D. The user can be located on any device they may have, on any network.

Answer: D

QUESTION NO: 194

In order to ensure smooth operation of the VoIP network and collect performance statistics from
the network devices, which of the following are MOST likely to be used?

A. SNMP
B. RSVP
C. ICMP
D. Common Open Policy Service (COPS)

Answer: A

QUESTION NO: 195

A company is concerned about unauthorized eavesdropping of VoIP conversations on the
network. Which of the following solutions will MOST likely satisfy their requirements?

A. Implement Diffie-Hellman (D-H) key exchange
B. Implement X.509 certificates
C. Implement SRTP
D. Implement 802.1p/q.

Answer: C

QUESTION NO: 196

A distributor that has an early version of VoIP and IP-PBX discovered that they had lost all voice
services during a worm/virus attack on its IP network. Which of the following steps might this
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
distributor take to avoid such an outage in the future? (Select THREE)

A. Filter traffic to allow only voice traffic on voice VLANs.
B. Utilize VPN for all voice traffic.
C. Install a proxy server on the network.
D. Use encryption for all voice traffic.
E. Segment all the voice devices onto a separate VLAN.
F. Ensure that the IP-PBX has the latest patches.

Answer: A,E,F

QUESTION NO: 197

A 50 user retail store has a VoIP system. During a worm attack on their network, the voice service
became unavailable, although the VoIP administrator made sure that the latest patches were
installed on the IP-PBX. Which of the following measures might help prevent such an outage in the
future?

A. Implement SRTP.
B. Implementing Intrusion Detection System (IDS) and Intrusion Prevention System (IPS).
C. Implementing 802.1x.
D. Implement a Session Border Controller (SBC).

Answer: B

QUESTION NO: 198

Packet loss is occurring between only two IP phones in a 400 phone node IP network. Which of
the following is the MOST likely cause?

A. 802.1p/q settings are configured incorrectly.
B. Network Address Translation (NAT) is configured incorrectly for this connection.
C. Broadcast storm is occurring between these endpoints.
D. Source quenching is not enabled between these endpoints.

Answer: A

QUESTION NO: 199

Network users are complaining about being blocked from receiving internal company instant
messages (IM) during remote login sessions when they are accessing their workstations over the
internet. But the users do not have this problem when working at their internal workstations. Which
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
of the following network components would be the MOST likely source of this error?

A. Workgroup Switch
B. Firewall Device
C. Instant Messaging Server
D. Remote Access Server (RAS)

Answer: B

QUESTION NO: 200

A network administrator uses Network Address Translation (NAT) to allow domain users internet
access via a single IP address. The administrator has found that Trojan horses are being allowed
into the network through peer-to-peer (P2P) services that are allowed through open firewall port
ranges. Which of the following components should be installed FIRST to help limit this type of
reverse attack method?

A. Proxy Filter
B. Layer 2 Switch
C. NAT Filter
D. Port redirect

Answer: A

QUESTION NO: 201

The main points of attack that can be compromised during authentication on a converged network
are: (Select THREE)

A. verification of the ISP credentials.
B. verification of the server being used.
C. verification of the client credentials.
D. verification of the session integrity.
E. verification of the line circuit.
F. verification of the encryption certificate.

Answer: B,C,D

QUESTION NO: 202

A technician is worried that email messages are being captured, modified and then resent to the
intended recipients, while in transit. Which of the following can be MOST easily installed to detect
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
and protect against this type of abuse?

A. Digital Certificates
B. Steganography
C. Public Key Infrastructure (PKI)
D. Encryption

Answer: A

QUESTION NO: 203

A technician has been noticing a large amount of network traffic interruptions during broadcasting
that is outside the normalized data stream. It is suspected that the company is being scanned for
other open ports during transmission. Which of the following items would help in determining if
they are being attacked in this method?

A. Intrusion Detection System (IDS)
B. Protocol Analyzer
C. Protocol Scanner
D. Proxy Server

Answer: A

QUESTION NO: 204

After creating three separate VLANs on LAN switches, the technician determines users cannot
pass data traffic from one VLAN to another. Each VLAN can individually communicate with other
users that are located in their own VLAN group. Which of the following must be done to solve this
problem?

A. Attach routers to each LAN switch and apply forwarding rules to the subnet groups to
communicate through the routers.
B. On the LAN switches, apply forwarding rules to the subnet groups to communicate through the
trunks.
C. Create a master subnet group and forward all LAN traffic across each of the trunks as required.
D. Create separate subnet groups on each LAN switch and apply forwarding to communicate
through the switches to the trunk lines.

Answer: A

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
QUESTION NO: 205

Which of the following standards provide buddy list capabilities? (Select TWO)

A. Session Description Protocol (SDP)
B. T.120
C. Extensible Markup Language Instant Messaging Standard (EMLIMS)
D. SIP for Presence and Instant Messaging Leveraging Extensions (SIMPLE)
E. H. 323
F. Extensible Messaging and Presence Protocol (XMPP)

Answer: D,F

QUESTION NO: 206

Which of the following is required in a SIP softphone deployment?

A. Proxy server
B. Redirect server
C. Registrar
D. User Agent

Answer: D

QUESTION NO: 207

A hospital wants to deploy wireless IP phones for their nurses. Many nurses will be on wireless
phones at the same time, and will need access throughout the hospital. Which of the following
design considerations would impact the decision on whether to deploy 802.11a or 802.11g?
(Select TWO)

A. 802.11g provides better range of coverage to better support roaming.
B. 802.11g offers more overlapping channels to support more concurrent calls.
C. 802.11a offers more overlapping channels to support more concurrent calls.
D. 802.11g offers a higher data rate to support more concurrent calls.
E. 802.11a offers a higher data rate to support more concurrent calls.
F. 802.11a provides better range of coverage to better support roaming.

Answer: A,C

QUESTION NO: 208
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Which of the following is a benefit of the 802.11a WLAN standard?

A. It is in a spectrum that is licensed worldwide and has no interference.
B. It is an IETF standard and is broadly supported by manufacturers.
C. It is out of the frequency range normally used by cordless telephones, microwave ovens, and
other appliances.
D. It is backwards compatible to existing 802.11b WLAN equipment.

Answer: C

QUESTION NO: 209

A merged company has two digital voice messaging systems from different manufacturers. Which
of the following standards would the combined company consider to network the multi-vendor
messaging systems together?

A. SMTP
B. Internet Message Access Protocol (IMAP)
C. TCP/IP
D. Voice Profile for Internet Mail (VPIM)

Answer: D

QUESTION NO: 210

A technician receives a complaint that faxes are not being properly sent between two sites. The
technician traces the analog fax machine to a connection into an FXS port on an IP-PBX, which
converts the fax to IP before sending packets to the remote site via the Internet. Which of the
following configurations should the technician begin troubleshooting?

A. Domain Name Service (DNS)
B. T.38
C. Differentiated Services Code Point (DSCP)
D. T.120

Answer: B

QUESTION NO: 211

A company plans to deploy 350 IP phones on two floors within a building. Both floors are served
by the same LAN switch. Which of the following IP subnet masks should the company use to
optimize the use of IP addresses?
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. 22-bit mask
B. 23-bit mask
C. 24-bit mask
D. 25-bit mask

Answer: B

QUESTION NO: 212

Voice quality issues are reported between two remote sites that are connected via an IPSec VPN.
The technician believes that the service provider network may be the cause of voice quality
issues, and asks the service provider for packet loss, jitter, and delay statistics of the voice calls.
Which of the following makes it impossible for the service provider to meet this request?

A. End-to-end packet loss, jitter, and delay statistics are gathered as part of the SNMP packets
between endpoints.
B. End-to-end packet loss, jitter, and delay statistics are gathered as part of the Real Time Control
Protocol (RTCP) packets between routers.
C. End-to-end packet loss, jitter, and delay statistics are gathered as part of the RTCP packets
between endpoints.
D. End-to-end packet loss, jitter, and delay statistics are gathered as part of the SNMP packets
between routers.

Answer: C

QUESTION NO: 213

Which of the following cases is an automatic speech-recognition system preferable to an
Interactive Voice Response (IVR)?

A. When numeric, instead of alphabetic, inquiries are necessary
B. When integration to a CTI system is necessary
C. When alphabetic, instead of numeric, inquiries are necessary
D. When integration to a CTI system is not necessary

Answer: C

QUESTION NO: 214

A telecommuter registering their softphone over an Internet VPN to the main sites IP PBX is
complaining of one-way audio. The technician determines that Network Address Translation (NAT)
is the cause of the issue. Which of the following should the technician consider to circumvent the
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
NAT traversal issue?

A. Assign public IP addresses to the clients PC at home
B. Deploy a Session Border Controller (SBC).
C. Assign public IP addresses to the signaling cards
D. Eliminate the VPN.

Answer: B

QUESTION NO: 215

A company plans to deploy softphones to their telecommuters, so the telecommuters can connect
to their IP PBX through a VPN. There is concern about the number of User Datagram Protocol
(UDP) ports that the VoIP standards open by default for audio. Which of the following should the
company consider to limit their risk of wide open ports in the firewall? (Select TWO)

A. Encrypt the signaling and audio packets.
B. Deploy a new VPN concentrator.
C. Configure Access Control Lists.
D. Deploy a Session Border Controller (SBC).
E. Configure the IP-PBX to use a smaller range of UDP ports.

Answer: D,E

QUESTION NO: 216

Which of the following elements of the SIP protocol defines the media type to be established?

A. URI
B. INVITE
C. Session Detail Record
D. Session Description Protocol

Answer: D

QUESTION NO: 217

A technician enables voice and signaling encryption between a heavily used IP-PBX and the IP
endpoints at a remote site. Afterwards, the technician receives complaints of fast-busy signals
from users at the remote site when they go off-hook. Which of the following BEST explains the
cause?
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. The encryption algorithm adds overhead that exceeds the WAN bandwidth.
B. The encryption algorithm is delaying the call setup time past its normal threshold.
C. The encryption algorithm is affecting the QoS settings and calls are being blocked in the
network.
D. The encryption algorithm is using more resources on the voice cards, causing a lowered grade
of service.

Answer: D

QUESTION NO: 218

An instant messaging client that receives presence information from a presence service is called
a/an:

A. User Agent Client.
B. Status Service.
C. Presentity.
D. Watcher.

Answer: D

QUESTION NO: 219

The first message in SIP call setup is typically:

A. INVITE
B. RINGING
C. REGISTER
D. AUTHENTICATE

Answer: A

QUESTION NO: 220

SIP is based on a:

A. store and forward protocol similar to SMTP.
B. request/response protocol similar to SMTP.
C. store and forward protocol similar to HTTP.
D. request/response protocol similar to HTTP.

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: D

QUESTION NO: 221

Which of the following describes the functions of a gatekeeper? (Select TWO)

A. A gatekeeper automatically assigns IP addresses from a defined pool to H. 323 endpoints.
B. A gatekeeper is the source of voice traffic, performs echo cancellation and voice compression.
C. A gatekeeper provides centralized registration and signaling capabilities for H. 323 endpoints.
D. A gatekeeper is a component for H. 323 and SIP VoIP environments.
E. A gatekeeper maintains a list of IP addresses of the registered IP endpoints.

Answer: C,E

QUESTION NO: 222

A user tries to login with their extension number to their new IP Telephone. The registration
process failed and the telephone prompts the user with an error message. Which of the following
could be the MOST probable reason for this registration failure?

A. The IP Telephone has negotiated the wrong 802.3af power class with the access switch.
B. The IP Telephone is configured with the wrong 802.1p and DiffServ QoS settings for RTP.
C. The DHCP server has not assigned the current IP address of the IP telephone to the
gatekeeper.
D. The gatekeeper rejected the registration request, because the central Public Switched
Telephone Network (PSTN) gateway is not in service.
E. The IP telephone has received the wrong gatekeeper IP address provided from the DHCP
options.

Answer: E

QUESTION NO: 223

A company has a centralized and consolidated IP telephony environment. The centralized IP
Telephony solution extends functionalities to multiple branch and satellite offices. Route tables are
setup to send local calls out through the local gateway, and long distance calls through the main
site. A user in a branch office dials a long distance phone number with his IP telephone but the
long distance call could not be completed. However, local calls are still successful. Which of the
following functionalities provided from the centralized IP PBX gatekeeper component can MOST
likely cause the problem? (Select TWO)
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. The IP telephone is not registered to the centralized gatekeeper.
B. The MAC address from the IP Telephone is not configured at the gatekeeper.
C. The gatekeeper has wrong IP address information from the IP telephone.
D. Gatekeeper bandwidth control denies the call.
E. The user is not authorized at the gatekeeper for long distance calls.

Answer: D,E

QUESTION NO: 224

Which of the following IP devices sends a Registration Request (RRQ) message to a gatekeeper?
(Select THREE)

A. H. 323 Gateway
B. H. 323Multipoint Control Unit (MCU)
C. SIP softphone
D. H. 323 IP telephone
E. SIP telephone
F. Dual mode SIP WiFi phone

Answer: A,B,D

QUESTION NO: 225

Which of the following IP telephony components sends an H. 225.0 Registration Confirm (RCF)
message after a successful registration?

A. Gatekeeper
B. IP telephone
C. Registrar
D. Gateway

Answer: A

QUESTION NO: 226

A company is deploying an IP telephony solution for a customer. A technician has to verify that the
customers network infrastructure supports Power over Ethernet (PoE). Which of the following
components and protocols should be replaced for a properly implemented PoE environment?

A. CAT5e cable plant
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
B. CAT5 cable plant
C. Hubs
D. Layer 2 ethernet switches
E. IPX/SPX
F. Older PC NICs

Answer: C

QUESTION NO: 227

How many classes are defined in the Power over Ethernet (PoE) standard?

A. 2
B. 4
C. 5
D. 6

Answer: B

QUESTION NO: 228

Which of the following is true for a mid-span IEEE 802.3af Power over Ethernet (PoE) solution?
(Select TWO)

A. The mid-span solution provides power over pairs 4/5 and 7/8 on the RJ-45 jacks.
B. The mid-span solution provides power over pairs 1/2 and 4/5 on the RJ-45 jacks.
C. The mid-span solution requires network infrastructure hardware replacement.
D. The mid-span solution does not require network infrastructure hardware replacement.
E. The mid-span solution provides power over pairs 3/6 and 4/5 on the RJ-45 jacks.

Answer: A,D

QUESTION NO: 229

Which of the following BEST describes the IEEE 802.3af end-span technique, when considering
an IP telephony solution is implemented in an existing network infrastructure?

A. This technique works well for existing network infrastructures because there is no replacement
of equipment necessary.
B. The end-span technique provides power over pairs 4/5 and 7/8.
C. The end-span solution is significantly less expensive than the site-span solution.
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
D. Ethernet switches are replaced with alternate devices that use current delivered over pairs 1/2
and 3/6.

Answer: D

QUESTION NO: 230

Which of the following features is used when a call is delivered to the Automatic Call Distributor
(ACD) from the PBX and then distributed to the next available agent?

A. Call connecting
B. Customer interaction
C. Queuing
D. Call flowing

Answer: C

QUESTION NO: 231

Which of the following types of messaging allows users to send, receive and interact with
message sources (e.g. email, fax and voicemail) from a single user interface?

A. Instant Messaging
B. Data Sharing
C. Text Messaging
D. Unified Messaging

Answer: D

QUESTION NO: 232

Which of the following standards is used by video conferencing?

A. H. 263
B. H. 245
C. H. 225
D. H. 248

Answer: A

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
QUESTION NO: 233

A technician, at a large call center with 500 agents working remotely from home, has gotten
several complaints that users cannot login to their softphone. Which of the following would the
technician check to verify that the users are not being blocked?

A. Place an outbound call and check for dial tone.
B. Check the password feed from the LDAP directory.
C. Verify the IP address of the gatekeeper the users are logging into.
D. Check the users class of service settings.

Answer: C

QUESTION NO: 234

A technician, in a large office building with 1000 users, has just changed the voice mail system.
The technician has been getting complaints thru email that the companys voice mail system is not
delivering messages to the users who are unified or traditional. Which of the following should the
technician check to verify it is working properly?

A. Add additional PRIs for connectivity because the new system needs more capacity.
B. Confirm that the coverage path for voice mail is setup properly and that the user is set to
unified.
C. Reboot the PBX to clear the backlog of voice mail messages.
D. Check for trunk errors between the PBX and the voice mail system.

Answer: B

QUESTION NO: 235

Which of the following requests are needed to enable presence status with SIP?

A. Notify and Remind
B. Subscribe and Notify
C. Listen and Respond
D. Send and Receive

Answer: B

QUESTION NO: 236

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Which of the following devices generates the transmission signals on the local loop?

A. Loop start
B. PRI
C. Channel Service Unit (CSU)/ Data Service Unit (DSU)
D. DMARC

Answer: C

QUESTION NO: 237

Which of the following is a purpose of a gatekeeper?

A. Convert signals between transmissions.
B. Limit the number of real-time network connections.
C. Provides transcoding to handle the media stream.
D. Prevent clipping on VoIP calls.

Answer: B

QUESTION NO: 238

Which of the following technologies converts existing twisted pair telephone lines into high speed
data lines that can carry separate telephone communications?

A. Channel Service Unit/ Data Service Unit (CSU/DSU)
B. Bridge
C. DSL
D. Digital Signal Processor (DSP)

Answer: C

QUESTION NO: 239

During a power failure, a technician receives several reports via email that the VoIP phones have
no display, however the PBX has power and is connected. Which of the following should the
technician check to verify the health of the PBX system? (Select TWO)

A. Review the PBX alarm logs.
B. Check the Power over Ethernet (PoE) configurations on the LAN switch.
C. Review the PBX event monitoring logs.
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
D. Ping the IP phones.
E. Ping the PBX.

Answer: A,C

QUESTION NO: 240

Which of the following encoding methods transmits consecutive ones over a T1/E1 having the
opposite polarity in order to maintain the density?

A. B8ZS
B. Robbed-bit
C. ESF
D. AMI

Answer: D

QUESTION NO: 241

Which of the following is the FIRST step in the problem solving and analysis of a converged
network?

A. Resolve the problem
B. Identify the problem
C. Test the solution
D. Record the problem

Answer: D

QUESTION NO: 242

At which of the following locations would an external Channel Service Unit (CSU) be installed?

A. Between the VoIP VLAN and the Data VLAN to increase security
B. Between the VoIP system and any LAN based voicemail system for call recording
C. Between the VoIP system and the LAN network switch port
D. Between the VoIP system Public Switched Telephone Network (PSTN) module and the PSTN
circuits

Answer: D

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
QUESTION NO: 243

A Channel Service Unit/Data Service Unit (CSU/DSU) is installed to connect the VoIP systems
serial data port to a:

A. Public Switched Telephone Network (PSTN) circuit.
B. LAN switch.
C. wireless access point.
D. third party voicemail system.

Answer: A

QUESTION NO: 244

Reviewing the VoIP system call logs shows that after working hours several local number calls
enter the system and are then forwarded to long distance numbers. Which of the following is this
MOST likely an indication of?

A. Call forward to the answering service
B. Toll fraud
C. User extension set for Do Not Disturb (DND)
D. Send All Calls

Answer: B

QUESTION NO: 245

Which of the following is a primary benefit of PC softphones in a corporate environment?

A. Remote users have access to residential calls forwarded to their corporate locations
B. Remote users have access to corporate telephony services appearing locally connected
C. Remote users have access to corporate internet services if provided by the VoIP system
D. Remote users have access to corporate telephony services appearing as a remote office
dialing plan

Answer: B

QUESTION NO: 246

A remote site is located 3000 miles away from the main site. Users at the main site complain when
dialing an extension at the remote site that several calls a day do not complete. Which of the
following is the MOST likely cause?
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. Packet loss
B. Network jitter out of specification
C. Codec mismatch
D. Mis-configured routes between the main site and the remote site

Answer: A

QUESTION NO: 247

A remote site is located 3000 miles away from the main site. The network is experiencing packet
delay. There are two paths available between the sites - one primary, one secondary. Which of the
following would be used to determine the path to investigate further? (Select TWO)

A. Whois
B. Tracert
C. Test call
D. Ping
E. Netstat

Answer: B,D

QUESTION NO: 248

Which of the following is the purpose of a traffic shaper?

A. To allow H. 323 traffic to travel across the WAN.
B. To insert a Differentiated Services Code Point (DSCP) value to a VoIP packet but does not
provide QoS.
C. To allow H. 323 traffic to travel across the LAN.
D. To enable QoS across links that do not have QoS.

Answer: D

QUESTION NO: 249

Which of the following is a best practice for the correct order of traffic prioritization in a converged
network?

A. Video, voice, mission critical apps
B. Mission critical apps, voice video
C. Voice, video, mission critical apps
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
D. Mission critical apps, video, voice

Answer: C

QUESTION NO: 250

Which of the following would show information about all calls and could be imported into
accounting software for report generation?

A. Telephone Application Programming Interface (TAPI)
B. Call Detail Record (CDR)
C. SNMP reports
D. Display all calls list

Answer: B

QUESTION NO: 251

Every six hours all the VoIP phones in a network reboot. Which of the following is the MOST likely
cause of this?

A. DiffServ values resetting
B. Peak bandwidth times
C. Gateway is getting port errors
D. DHCP lease time

Answer: D

QUESTION NO: 252

How would a technician insure that voice traffic at layer 3 DiffServ will be adhered to at layer 2?

A. 802.1p must be configured on the routers.
B. DiffServ must be configured for layer 2.
C. The DiffServ Code Points must be mapped to 802.1p.
D. Layer 3 ethernet switches must be deployed.

Answer: C

QUESTION NO: 253
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
On a PRI ISDN circuit ESF provides which of the following?

A. 64 Kbps clear channels
B. Cross talk reduction between channels
C. D channel for supervision
D. Carrier synchronization

Answer: A

QUESTION NO: 254

How many DS-0s comprise a DS-1 circuit?

A. 23
B. 24
C. 64
D. 128

Answer: B

QUESTION NO: 255

How many DS-1s comprise a DS-3 circuit?

A. 24
B. 28
C. 32
D. 64

Answer: B

QUESTION NO: 256

Even though the 802.1p standard specifies 8 classes of traffic, which of the following BEST
explains why a technician may have less than 8 classes to work with when prioritizing traffic on the
network?

A. The ethernet switch manufacturer implemented less than 8 hardware queues.
B. Some classes may already be in use on the network.
C. Four of the 8 classes identified in the standard are for future use.
D. Two of the 8 classes identified in the standard are for future use.
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: A

QUESTION NO: 257

Which of the following tools are used to determine the number of hops taken from one end of a
link to another on a converged network?

A. nslookup
B. ping
C. tracert
D. ipconfig

Answer: C

QUESTION NO: 258

A softphone user is experiencing intermittent connectivity problems. Which of the following
commands would troubleshoot the connection? (Select TWO)

A. tracert
B. ipconfig
C. nslookup
D. netstat
E. ifconfig

Answer: A,D

QUESTION NO: 259

Why is it important to have redundant routes when designing a converged network?

A. The need for a disaster recovery plan is not necessary.
B. It is required for enhanced routing with different protocols.
C. Reduces the possibility of downtime.
D. It cost less to have more connections and sites.

Answer: C

QUESTION NO: 260

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Which of the following features allows the use of multiple trunks to save cost?

A. Universal Dial Plan
B. Automatic Route Selection (ARS)
C. Common Control Signaling (CCS)
D. Automated Call Distribution (ACD)

Answer: B

QUESTION NO: 261

Which of the following benefits does compression have when implementing a converged network?

A. Compression helps eliminate jitter.
B. Compression helps to increase the bandwidth.
C. Compression helps optimize the use of bandwidth.
D. Compression increases security.

Answer: C

QUESTION NO: 262

Two companies merge each with several remote locations which are using ISDN trunking. A
technician connects the companies using the existing systems. Which of the following features will
accomplish this?

A. Non-facility Associated Signaling (NFAS)
B. ISDN-PRI
C. QSIG p.931
D. B8ZS

Answer: C

QUESTION NO: 263

Which of the following functions are used to determine the call volume, abandoned calls, and
incoming call handling treatment?

A. Reporting
B. Alarming
C. Logging
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
D. System health

Answer: A

QUESTION NO: 264

Which of the following terms BEST describes when an unauthorized user dials into a companys
phone
system to access an outside line for personal gain?

A. Denial of service (DoS)
B. Toll Fraud
C. Call forwarding
D. Call splitting

Answer: B

QUESTION NO: 265

Which of the following is a way to prevent unauthorized access from occurring in PBXs? (Select
TWO)

A. Disable remote access on modems when not in use.
B. Do not route calls to an operator.
C. Change passwords to systems regularly.
D. Give out the same long distance code to all employees.
E. Use default passwords on voicemail boxes.

Answer: A,C

QUESTION NO: 266

Which of the following codecs would be used to conserve bandwidth and will use the least
overhead?

A. G. 728
B. G. 711
C. G. 729
D. G. 722

Answer: C
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m

QUESTION NO: 267

An Ethernet network transports 30ms of G. 711 coded voice for each IP packet. How much LAN
bandwidth is consumed?

A. approximately 8kbps
B. approximately 64kbps
C. approximately 85kbps
D. approximately 128kbps

Answer: C

QUESTION NO: 268

What 802.1p traffic class is commonly used for voice traffic?

A. Zero
B. One
C. 6
D. 7

Answer: C

QUESTION NO: 269

An operator, using a softphone, is complaining about poor call quality at 3 PM every day. The
other operators softphones are working properly. Which of the following could be the likely cause
of this complaint?

A. The operators PC begins backup at3PM every day.
B. The local server data gets transferred to headquarters everyday at3PM.
C. The DHCP lease expires everyday at3PM.
D. The number of calls handled by the operator goes up everyday at3PM.

Answer: A

QUESTION NO: 270

A company is piloting an IP-PBX. Which of the following would be the BEST way for the company
to proceed in a cost effective manner?
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. Install soft phones with different numbers and maintain the current desk phones as well.
B. Select a small number of users as a test bed for IP telephony.
C. Implement a WiFi network and get WiFi phones to connect to the IP PBX.
D. Buy all new IP hard phones for the users.

Answer: B

QUESTION NO: 271

Which of the following features might be available in a softphone running on a PC that might not
be available in other IP phones?

A. Easier to manage from a central location.
B. Easier to dial an emergency number.
C. Easier to move from one physical location to another.
D. Easier integration with business applications.

Answer: D

QUESTION NO: 272

Audio-tuning is the MOST crucial in which of the following types of endpoints?

A. WiFi handset
B. Softphone
C. IP hard phone
D. Analog phone

Answer: B

QUESTION NO: 273

Which of the following kinds of headsets would get the BEST sound quality if using a softphone on
a PC?

A. An infrared headset
B. A Bluetooth headset
C. A 2.5 mm (0.1 in.) headset connected to the PC sound card
D. A USB headset with a Digital Signal Processor (DSP)

Answer: D
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m

QUESTION NO: 274

A technician has been asked to install a firewall to protect the company's network. Currently the
company's network has the following in order of attachment; an internet gateway modem; a multi-
homed VoIP server attached to the gateway modem with 4 NIC installed; NIC one is attached to
the gateway modem; 25 users on a switch attached to NIC 2; a file server is attached to the VoIP
Server NIC 3; a database server is attached to the VoIP server NIC 4. At which of the following
locations should this firewall program be installed?

A. Between the file server and the VoIP server on NIC 3
B. Between the VoIP server and the ethernet switch on NIC 2
C. Between the VoIP server and the gateway modem on NIC one
D. Between the database server and the VoIP server on NIC 4

Answer: C

QUESTION NO: 275

Which of the following servers performs SIP requests on behalf of the client, and message
translation on a per-needed basis for messaging and network security?

A. SIP Location server
B. SIP Redirect server
C. SIP Proxy server
D. SIP Registrar server

Answer: C

QUESTION NO: 276

Which of the following is the recommended traffic class for interactive voice data using the 802.1p
standard?

A. Zero
B. One
C. 4
D. 6

Answer: D

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
QUESTION NO: 277

Which of the following layers of the OSI model does the 802.1p standard operate?

A. 2
B. 3
C. 5
D. 7

Answer: A

QUESTION NO: 278

Which of the following would be required for video conferencing using the H. 320 standard?

A. IPv6
B. 802.1q compliant VLAN
C. ISDN
D. 100 Mbps or faster network

Answer: C

QUESTION NO: 279

Which of the following video compression standards would a technician expect to find being used
according to the H. 323 standard? (Select TWO)

A. H. 225
B. H. 261
C. H. 320
D. H. 235
E. H. 263

Answer: B,E

QUESTION NO: 280

A technician is asked to recommend an MPEG solution for the transmission of video with a stream
rate of one Mbps, across a network to several desktop computers. The technician is asked to keep
the overhead as low as possible to accommodate this rate. Which of the following should the
technician recommend?
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. MPEG - 1
B. MPEG - 2
C. MPEG - 3
D. MPEG - 4

Answer: A

QUESTION NO: 281

Which of the following video formats would a technician expect to contain 625 horizontal lines that
are each transmitted 25 times per second? (Select TWO)

A. Quarter Common Intermediate Format (QCIF)
B. Common Intermediate Format (CIF)
C. Systeme Electronique Couleur Avec Memoire (SECAM)
D. National Television Standards Committee (NTSC)
E. Phase Alternate Line (PAL)

Answer: C,E

QUESTION NO: 282

Which of the following signals is sampled 4 times in the 4:2:2 ratio and is commonly used in Serial
Digital Interface (SDI) data streams and MPEG?

A. Luminance
B. Chroma
C. Color difference signal
D. Synchronization

Answer: A

QUESTION NO: 283

Which of the following video formats would a technician expect to be running at 30 Fps?

A. Systeme Electronique Couleur Avec Memoire (SECAM)
B. Phase Alternate Line (PAL)
C. Quarter Common Intermediate Format (QCIF)
D. National Television Standards Committee (NTSC)

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: D

QUESTION NO: 284

Which of the following frames in a MPEG Group of Pictures (GOP) would be able to be decoded
by itself, and is always the first frame?

A. Decompression engine
B. Bi-directional frame - B
C. Intra frame - I
D. Predicted frame - P
E. Compression engine

Answer: C

QUESTION NO: 285

Which of the following statements is true about SIP security standards?

A. SIP can only use Transport Layer Security (TLS) for media encryption and SRTP for signaling
encryption.
B. SIP can only use SRTP for media encryption and TLS for signaling encryption.
C. SIP has built-in measures to handle Network Address Translation (NAT) traversal.
D. SIP is independent of any security protocol and may be used with several security protocols.

Answer: D

QUESTION NO: 286

A company has deployed a meshed network environment and does not want the calls to traverse
through a central hub. Which of the following are benefits of this type of architecture? (Select
TWO)

A. Less delay
B. Less WAN hardware
C. Less compressions/decompressions
D. Simpler routing tables
E. Less packet loss

Answer: A,C

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
QUESTION NO: 287

Which of the following WAN services would allow calls to flow directly between several sites in a
meshed network environment without having to traverse through a central hub?

A. DS-3
B. MultiProtocol Label Switching (MPLS)
C. DSL
D. Peer-to-Peer (P2P)

Answer: B

QUESTION NO: 288

A company opening a new office has 65 users that will need basic communication back to the
central hub over the IP intranet. These users will need 3 fax lines, 2 modems, and a PRI to the
Public Switched Telephone Network (PSTN) locally. Which of the following is the MOST cost
effective solution?

A. IP Phones registering to the core gatekeeper.
B. Gateway registering to the core gatekeeper, with PRI and analog cards, with analog phones.
C. Gateway with an analog card and IP phones registering to the core gatekeeper.
D. IP-PBX with PRI analog cards and analog phones with IP Trunks connecting to the core.

Answer: B

QUESTION NO: 289

A company is considering merging two stand alone IP-PBXs into a single centralized system.
Which of the following are advantages of consolidating these systems?

A. Less LAN QoS policies to administer.
B. Less gatekeepers to upgrade.
C. Less WAN configurations to administer.
D. Less WAN bandwidth is used.

Answer: B

QUESTION NO: 290

Two universities want to enable their professors to make calls over the Internet using SIP. Which
of the following call setup sequences would allow this to happen?
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. Professor 1 => Session Border Controller 1 => SIP Proxy 1 => Internet => SIP Proxy 2 =>
Session Border Controller 2 => Professor 2
B. Professor 1 => Session Border Controller 1 => Internet => Session Border Controller 2 =>
Professor 2
C. Professor 1 => Internet => Professor 2
D. Professor 1 => SIP Proxy 1 => Session Border Controller 1 => Internet => Session Border
Controller 2 => SIP Proxy 2 => Professor 2

Answer: D

QUESTION NO: 291

Which of the following is the correct format of a SIP URI?

A. SIP:13.156.214.2
B. SIP:John.Doe@company.com
C. SIP://John.Doe@company.com
D. SIP://John.Doe

Answer: B

QUESTION NO: 292

Which of the following is known as the public address of a SIP user?

A. IP address
B. Address of record
C. User agent
D. Uniform resource locator

Answer: B

QUESTION NO: 293

A customer is implementing an IP Telephony solution in an existing data network which doesnt
provide 802.3af Power over Ethernet (PoE) capabilities for the IP Telephones. Which of the
following PoE techniques works with the existing network and is cost effective?

A. Use a UPS device to power the phone.
B. Use the power from the USB port of the PC.
C. Use an end-span device.
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
D. Use a mid-span device.

Answer: D

QUESTION NO: 294

Which of the following improve security of an IP Telephony solution from common threats? (Select
TWO)

A. Implement Access Control Lists (ACL) at the access switches and distribution switches.
B. Enable port security or 802.1x authenticator at the access switches.
C. Disable Spanning Tree Protocol (STP) at the edge switches.
D. Enable port security or 802.1x authenticator at the distribution switches.
E. Enable Network Address Translation (NAT) to be provided for all IP Telephony components.

Answer: A,B

QUESTION NO: 295

Several users at a company have H. 323 softphones on laptops on a data VLAN. The IP
Telephony components are segregated on a dedicated VLAN for voice. Which of the following
ports should be opened at the firewall between the two VLANs? (Select TWO)

A. UDP Port 3200 -9600 for the Media channels
B. The TCP port range of the RTP channels
C. TCP 1719
D. UDP 1720
E. UDP 1719
F. TCP 1720

Answer: E,F

QUESTION NO: 296

Which of the following is an advantage of Application Layer Gateway (ALG) compared to a
Stateful
Inspection firewall?

A. An H. 323 ALG has a built-in gatekeeper component to monitor registration and signaling
messages from the IP Endpoints.
B. An H. 323 ALG automatically opens and closes a range of configured firewall ports for the
unidirectional media channels.
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
C. An H. 323 ALG is registered as an IP endpoint to the gatekeeper and monitors H. 323
messages.
D. To successfully perform Network Address Translation (NAT) for an IP Telephony environment
requires an H. 323 ALG.
E. An H. 323 ALG recognizes the H. 323 protocol to dynamically open and close firewall pinholes
for the media channels during the duration of a call.

Answer: D,E

QUESTION NO: 297

A technician is discussing IP Telephony Media Encryption technologies with a customer. Which of
the following statements to the customer is correct?

A. IP Media Encryption technologies can ensure end-to-end encryption of voice traffic on the IP
Network.
B. IP Media Encryption technologies can ensure end-to-end encryption of voice traffic between all
internal calls and external calls to the Public Switched Telephone Network (PSTN).
C. IP Media Encryption can ensure end-to-end encryption of voice traffic between an IP Endpoint
and a telephone on the PSTN.
D. IP Media Encryption can ensure end-to-end encryption of voice traffic as long the call is
between internal IP endpoints, analog and digital phones.

Answer: A

QUESTION NO: 298

After implementing QoS for voice across a WAN, users of a database program begin to complain
of poor performance. Which of the following should the technician do to solve this issue?

A. Reevaluate QoS for the data application to let the data traffic flow with equal priority to voice.
B. Remove the QoS settings for voice to once again let the data traffic flow.
C. Optimize the network behavior of that application.
D. Reevaluate the mission-critical business applications and modify the QoS policy.

Answer: D

QUESTION NO: 299

Users on IP Telephones at a remote site are complaining that their voices are being clipped before
and after they speak, even though QoS is enabled end-to-end. Which of the following changes
should the technician make to resolve this problem?
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. Replace the handsets of the IP phones.
B. Alter the WAN QoS settings to provide additional bandwidth for voice.
C. Turn off silence suppression on the IP-PBX.
D. Alter the VLAN tags on the IP Phones to enable higher priority.

Answer: C

QUESTION NO: 300

Which of the following protocols is SIP modeled after? (Select TWO)

A. User Datagram Protocol (UDP)
B. HyperText Transfer Protocol (HTTP)
C. HTML
D. Internet protocols
E. SMTP

Answer: B,E

QUESTION NO: 301

A hacker sets up a small handheld device that transmits Dual Tone Multi-Frequency (DTMF) and
other tones to make free calls from a public pay phone. Which of the following defines this type of
attack?

A. Snooping
B. Man-in-the-middle
C. Shoulder surfing
D. Phreaking

Answer: D

QUESTION NO: 302

Which of the following would a technician use to prioritize an incoming call based on the dialed
number?

A. Automatic Number Identification (ANI)
B. Automatic Call Distributor (ACD)
C. DNIS
D. CID
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: C

QUESTION NO: 303

Which of the following terms describe a number to be dialed in a phone call, preceding any
necessary area codes and subscriber numbers?

A. Prefix
B. Toll number
C. Automatic Number Identification (ANI)
D. DNIS

Answer: A

QUESTION NO: 304

If multiple remotes sites have one circuit each to the core site this would BEST be described as?

A. Intranet networking
B. Branch networking
C. Hub and spoke networking
D. Mesh networking

Answer: C

QUESTION NO: 305

Which of the following is a best practice for proper administration of IP PBX configurations?

A. Store backup media on a tape
B. Backup every 24 hours, transfer and save data to remote storage
C. Make screen shots of the files and store on IP PBX management server
D. Telnet the file to an off-site FTP server

Answer: B

QUESTION NO: 306

Which of the following Mean Opinion Scores (MOS) represents TOLL quality voice?

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. 2.0
B. 4.0
C. 5.0
D. 9.9

Answer: B

QUESTION NO: 307

Which of the following BEST describes what VoIP network assessments are intended to measure?
(Select THREE)

A. Packet route
B. Codec use
C. Interface settings
D. Jitter
E. Delay
F. Loss

Answer: D,E,F

QUESTION NO: 308

Which of the following is the BEST motive for performing VoIP network assessments before
deploying converged equipment?

A. Ensure expected voice quality
B. Ensure network interfaces are set to the proper speed
C. Ensure network SNMP services can receive reports on VoIP equipment
D. Ensure network CTI interoperation

Answer: A

QUESTION NO: 309

Which of the following is an acceptable packet loss in a VoIP network assessment test to maintain
TOLL quality voice service?

A. Less than or equal to one percent
B. Less than or equal to 3 percent
C. Less than or equal to 4 percent
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
D. Equal to zero percent

Answer: A

QUESTION NO: 310

Which of the following statements BEST describes SRTP?

A. SRTP provides security for the media channels at the physical layer of the OSI model.
B. SRTP provides security for the media channels and uses the AES algorithm for encryption.
C. SRTP provides security for the media channels at the application layer of the OSI model.
D. SRTP provides security for the media channels and uses the RC4 algorithm for encryption.

Answer: B

QUESTION NO: 311

A technician has installed a softphone application on a laptop with the Microsoft operating system.
To ensure QoS for the real time application voice, the Microsoft Packet Scheduler is enabled.
Which of the following issues should the technician watch for?

A. A VPN client could have stack incompatibility with the Microsoft Packet Scheduler.
B. The Microsoft Packet Scheduler is only available after a valid Kerberos ticket is received after a
successful Domain Login.
C. A VPN client could contend with Microsoft Packet Scheduler for resources on the laptop.
D. The Microsoft Packet Scheduler is not dynamic and can only adjust the call admission control if
it is connected with a low bandwidth link.

Answer: A

QUESTION NO: 312

A technician notices that the frame packet loss is above the one percent threshold and needs to
correct the problem. Which of the following should the technician use as a measure to correct the
problem?

A. Set up queue and forward on the routers for message load balancing and frame correction.
B. Install an 802.3af compatible switch.
C. Install a hybrid gateway and decrease the IP endpoints to increase frame rate buffer sizes.
D. Change the codec being used to decrease latency and packet loss.

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: D

QUESTION NO: 313

Which of the following terms refers to the transmission path that runs from a service provider to
the voice switch?

A. Trunk
B. PBX
C. Bridge
D. Relay

Answer: A

QUESTION NO: 314

Which of the following models would allow a technician to estimate trunk load requirements?

A. Predictive dialing
B. Pooling principle
C. Erlang
D. Five - Nines

Answer: C

QUESTION NO: 315

A packets priority is modified by a router as it travels to its destination, due to the fact that the
packet has fallen behind its expected transit time. Which of the following terms would this be an
example of?

A. Jitter control
B. Multiplexing
C. Sliding Window
D. Isarithmic congestion control

Answer: A

QUESTION NO: 316

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A company is expanding into a building located 30 yards (27.4 meters) away. The existing building
is
utilizing a hybrid IP/digital telephony system using both digital and IP phones, and has a
1000Mbps IP network. The new building has an existing 10/100 Mbps IP network with no phones.
Which of the following solutions will BEST integrate the two buildings?

A. Connect the buildings using an analog trunk, and deploy both Digital and IP phones in the new
location.
B. Connect the buildings using a fiber backbone, and deploy IP telephones in the new location.
C. Connect the buildings using a fiber backbone, and upgrade the 10/100 Mbps switches to 1000
Mbps in the new location.
D. Connect the buildings using a fiber backbone, and deploy the same type of digital phones in the
new location.

Answer: B

QUESTION NO: 317

Which of the following is the final step a technician should perform before starting the process of
upgrading an IP PBX?

A. Read the release notes.
B. Perform a backup.
C. Call technical support.
D. Perform an inventory of equipment.

Answer: B

QUESTION NO: 318

Which of the following BEST depicts the necessary components in order for a branch VoIP
gateway to survive a WAN outage?

A. DSL modem and Point to Point Protocol over Ethernet (PPPoE) support
B. Call processing engine and local trunk ports
C. Power over Ethernet (PoE) and DHCP
D. UPS and secondary router

Answer: B

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
QUESTION NO: 319

An 8 must be dialed at the beginning of a number for Public Switched Telephone Network (PSTN)
access from the PBX. A technician wants to enable bypassing of the dial 8 code so that users can
just dial numbers without first dialing the 8. Which of the following would the technician need to
check before enabling this bypass to ensure the LEAST amount of problems?

A. That all extensions point to the correct least cost route table for dial access.
B. That all extensions are in the dial 8 range thus eliminating the need to dial 8.
C. That no extensions are in the dial 8 range so users can get PSTN access.
D. That no extensions are added in a range that might be an outside number.

Answer: D

QUESTION NO: 320

Which of the following BEST describes a centralized network?

A. PBX at the main site with remote sites having IP phones on a PBX and a gateway.
B. PBX at the main site with remote sites having digital and IP phones on a PBX.
C. PBX at the main site with remote sites having digital phones on a PBX and a gateway.
D. PBX at the main site with remote sites having digital phones on a gateway.

Answer: D

QUESTION NO: 321

Which of the following transmission mediums would have the MOST latency in a network?

A. Wireless
B. Cable
C. Satellite
D. DSL

Answer: C

QUESTION NO: 322

Which of the following layers of the OSI model does data encryption and compression occur at?

A. Network
B. Link
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
C. Presentation
D. Physical

Answer: C

QUESTION NO: 323

Which of the following devices controls a call on a H. 323 VoIP network?

A. Gatekeeper
B. Router
C. Gateway
D. IP terminal

Answer: A

QUESTION NO: 324

Which of the following technologies allows multiple devices to share one IP address?

A. Dynamic Host Configuration Protocol (DHCP)
B. Virtual Private Network (VPN)
C. Port Address Translation (PAT)
D. Network Address Translation (NAT)

Answer: D

QUESTION NO: 325

Which of the following is used to measure the voice quality of codecs?

A. Bandwidth
B. Mean Opinion Score (MOS)
C. Compression
D. Pulse Code Modulation (PCM)

Answer: B

QUESTION NO: 326

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
If a computer is used as a voice endpoint it is considered to be which of the following type of
phone?

A. Soft
B. Wireless
C. TDM
D. Hard

Answer: A

QUESTION NO: 327

Which of the following is a method for mapping phone numbers to IP addresses?

A. RTCP
B. SNMP
C. ENUM
D. DHCP

Answer: C

QUESTION NO: 328

Which of the following is connected to a telephone switch and issues commands to the switch
telling it to move calls around?

A. CTI server
B. Call routing server
C. Signaling server
D. SIP server

Answer: A

QUESTION NO: 329

Which of the following protocols will provide the BEST quality of video and the smallest file size?

A. H. 264
B. H. 263
C. MPEG-1
D. MPEG-2
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: A

QUESTION NO: 330

According to ITU, which of the following is the maximum acceptable one-way delay in a VoIP
network?

A. 100ms
B. 150ms
C. 250ms
D. 400ms

Answer: B

QUESTION NO: 331

Which of the following audio codec would a technician use to save bandwidth on a video call?

A. G. 723
B. G. 711
C. T.120
D. H. 320

Answer: A

QUESTION NO: 332

Which of the following would a technician have to consider when calculating the bandwidth
required for VoIP applications? (Select THREE).

A. Signaling bandwidth requirements
B. Protocol overhead
C. Bandwidth capacity of the transport facility
D. Number of concurrent calls
E. Grade of service of the voice system
F. Network latency

Answer: A,B,D

QUESTION NO: 333
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
In a VoIP application involving two sites, call control admission techniques are used to:

A. prevent illegal tampering with the voice system.
B. determine if bottlenecks are occurring at both ends.
C. prevent the number of simultaneous calls from exceeding the bandwidth capacity.
D. determine the impact of simultaneous voice conversations on the performance of the link.

Answer: C

QUESTION NO: 334

Which of the following are protocols for call server-gateway interactions in an H. 323 environment?
(Select THREE).

A. H. 248
B. RTCP
C. MGCP
D. MEGACO
E. SNMP

Answer: A,C,D

QUESTION NO: 335

Which of the following needs to be considered for a new voice mail system? (Select THREE).

A. Number of concurrent users accessing the voice mail application at a time
B. Number of Public Switched Telephone Network (PSTN) trunks, analog and digital extensions in
the PBX
C. Number of IP stations in the system
D. Number of mailboxes
E. Number of minutes of speech to be recorded

Answer: A,D,E

QUESTION NO: 336

Which of the following elements will off load the Contact Center of calls that do not need to be
answered by a live agent?

A. Call Recording
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
B. Customer Relationship Management (CRM)
C. Outbound dialer
D. Interactive voice response (IVR)
E. Web chat

Answer: D

QUESTION NO: 337

Which of the following would a company use to bill users for the use of the telephony system?

A. RMON
B. RSVP
C. CDR
D. Trace route

Answer: C

QUESTION NO: 338

A company has IP Phones that are connected to an IEEE 802.3af, powered by the workgroup
switch. Some IP hard phones have a PC port at the back of the phone to connect the users PC.
Which of the following technologies provide a mechanism for authenticating access to the network
for both the phone and the PC?

A. VLAN
B. 802.1X
C. Intrusion Prevention System (IPS)
D. 802.3af

Answer: B

QUESTION NO: 339

Which of the following is the standard for security in an enterprise wireless network?

A. 802.11a
B. 802.11n
C. 802.11i
D. 802.11g

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: C

QUESTION NO: 340

An agent, in a SIP Contact Center environment, is helping a customer and needs to deliver an
answer on a complex matter right away. The agent needs to contact an expert that is available
online using dial-up, to get the answer to the customer. Which of the following technologies could
be utilized? (Select TWO).

A. Video Conference
B. Paging system
C. Instant Messaging
D. Fax over IP
E. Presence

Answer: C,E

QUESTION NO: 341

A company needs to train agents located at remote locations without having to incur travel
expenses. The training involves sharing applications and Power Point slides. Which of the
following BEST addresses this customers need?

A. Call center
B. Unified messaging
C. Audio Conference
D. Web collaboration

Answer: D

QUESTION NO: 342

According to the IETF, which of the following is the BEST functional description of a SIP phone in
its ability to initiate and terminate calls?

A. Redirect Server and Registrar Server
B. Proxy Server and Location Server
C. User Agent Client (UAC) and User Agent Server (UAS)
D. SIP Presence and Location Server

Answer: C
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m

QUESTION NO: 343

A power over Ethernet (PoE) enabled IP phone is plugged into a PoE switch but does not power
on. Which of the following could be the reason? (Select TWO).

A. An IP communication protocol incompatible with PoE was selected on the phone.
B. The phone and the switch use different PoE implementations.
C. The IP phone was designed for 50Hz instead of 60Hz.
D. A standard Ethernet cable was used instead of a specific PoE cable.
E. The IP Phone drew too much power and the PoE switch turned power off.

Answer: B,E

QUESTION NO: 344

One hundred users are connected to a SIP IP system and experience busy signals about half of
the time when trying to make a call to the public switched telephone network (PSTN). Internal calls
are working fine. Which of the following could be the reason?

A. The IP/PSTN gateway does not have enough trunks for the number of users.
B. The IP/PSTN gateway is connected to the LAN with an Ethernet switch that has only 8 ports.
C. The entire LAN is congested and drops half of the SIP connection requests.
D. The IP/PSTN gateway and the LAN segment are shared with the backup server.

Answer: A

QUESTION NO: 345

When should a company consider switching from IPv4 to IPv6?

A. When large numbers of external IP devices are to be added to the current IPv4 network
B. When private IPv4 address space is exhausted
C. When all the network equipment and IP devices support IPv6
D. When the performance on the current IPv4 network is not adequate

Answer: A

QUESTION NO: 346

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A remote office with four SIP IP users is connected via a symmetrical 384kpbs connection to the
corporate IP communication system. The IP endpoints support G. 711 only and experience
choppy voice when all users are on the phone. Which of the following could be done to fix this
problem using the existing phones? (Select TWO).

A. Decrease the sample period from 30ms to 10ms
B. Decrease the jitter buffer from 100ms to 50ms
C. Enable silence suppression
D. Increase the sample period from 10ms to 30ms
E. Switch the codecs to G. 729 compression

Answer: C,D

QUESTION NO: 347

An existing branch with one hundred regular users (0.17 Erlang/user) has adequate local trunking
with
twenty-six trunks. The branch is expanding with fifty outbound call center agents (1 Erlang/agent).
How many trunks will be required at the branch?

A. 39
B. 52
C. 76
D. 82

Answer: C

QUESTION NO: 348

Which of the following codec is the BEST choice for a customer that has the following
requirements listed in order of importance: minimize bandwidth usage, a mean opinion score
(MOS) of at least four, and minimized delays?

A. G. 711
B. G. 722
C. G. 723
D. G. 729
E. iLBC

Answer: D

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
QUESTION NO: 349

Which of the following are benefits of a full mesh versus a star E1/T1 network? (Select TWO).

A. Network cost is minimized.
B. Mesh supports redundancy.
C. Routing tables are easier to maintain.
D. Delays are minimized.
E. Jitter is minimized.

Answer: B,D

QUESTION NO: 350

The effects of jitter can be remedied in which of the following ways?

A. Enable 802.1q on the network.
B. Increase the sample time to compensate for jitter.
C. Change the codec to a non-compressed codec.
D. Increase the buffer size in the endpoints.

Answer: D

QUESTION NO: 351

Which of the following are the requirements to run a SIP softphone that supports only G. 711 on a
remote PC? (Select TWO).

A. The PC needs to meet the minimum hardware and software requirements of the softphone
application.
B. A symmetrical data connection is required because voice is bidirectional.
C. A secure VPN connection is required to prevent eavesdropping.
D. The dialup modem needs to support at least V.90 or V.92 in order to support G. 711 based IP
clients.
E. Support of QoS is required to run a SIP IP softphone.
F. The upload speed of the data connection should exceed 128kbps.

Answer: A,F

QUESTION NO: 352

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Which of the following is the MOST cost effective topology for a branch that is located very close
to the headquarter location?

A. Centralized call control with centralized trunking
B. Local call control with centralized trunking
C. Local call control with local trunking
D. Centralized call control with local trunking

Answer: A

QUESTION NO: 353

A customer wants to convert a branch with one hundred analog users and a local analog PBX to
IP for
centralized SIP call control. The branch is adequately connected with a T1 to headquarters for
centralized trunking. The users will use G. 711 based IP phones connected via a local LAN. Which
of the following BEST meets the requirements for converting to a VoIP system?

A. A fractional T1 with an additional 12 channels needs to be added to support the IP overhead.
B. A fractional T1 with one additional channel needs to be added to support the IP overhead.
C. An additional T1 needs to be added to support the IP overhead.
D. The existing T1 is sufficient for providing centralized trunking and call control.

Answer: A

QUESTION NO: 354

Which of the following transport layer protocol is used for audio transmission in a SIP call?

A. IPX
B. TCP
C. RTP
D. UDP

Answer: D

QUESTION NO: 355

Which of the following audio codecs uses the lowest bitrate?

A. G. 726
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
B. G. 723
C. G. 722
D. G. 729

Answer: B

QUESTION NO: 356

How would the E164 number +19725551234 be represented as ENUM?

A. 1.9.7.2.5.5.5.1.2.3.4.e164.arpa
B. e164.aepa. 4.3.2.1.5.5.5.2.7.9.1
C. e164.arpa.1.9.7.2.5.5.5.1.2.4
D. 4.3.2.1.5.5.5.2.7.9.1.e164.arpa

Answer: D

QUESTION NO: 357

Which of the following protocols should be used as a secure call setup for SIP?

A. TLS
B. RSA
C. IPSEC
D. PPTP

Answer: A

QUESTION NO: 358

Which of the following codecs will provide the BEST mean opinion score (MOS) under good
network
conditions?

A. iLBC
B. G. 711
C. G. 729
D. G. 722

Answer: D

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
QUESTION NO: 359

Session Description Protocol (SDP) works at which of the following levels of the OSI model?

A. Transport
B. Network
C. Application
D. Session

Answer: C

QUESTION NO: 360

Which of the following is the minimum LAN cabling standard that supports 802.3af?

A. CAT5
B. CAT6
C. CAT3
D. CAT4

Answer: C

QUESTION NO: 361

Which of the following protocols are at the network layer of the OSI model? (Select TWO).

A. Point to Point Protocol (PPP)
B. Internet Protocol (IP)
C. Q.921
D. Address Resolution Protocol (ARP)
E. Transmission Control Protocol (TCP)

Answer: B,D

QUESTION NO: 362

Which of the following is the lowest layer of the OSI model that provides a mechanism for reliable
data transfer?

A. Data link
B. Session
C. Transport
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
D. Network

Answer: C

QUESTION NO: 363

How many bits of the type of service (TOS) octet are taken by IP precedence field?

A. 2
B. 3
C. 4
D. 5

Answer: B

QUESTION NO: 364

Which of the following protocols would be used to manage/monitor layer 2 parameters in an IP
Phone?

A. RMON
B. HTTP
C. PING
D. SNMP

Answer: D

QUESTION NO: 365

Select a recommended configuration including a session border controller (SBC):

A. IP Phone - local router - SBC - internet -Firewall- SIP server.
B. IP Phone - local router - Firewall- internet - SBC - SIP server.
C. IP Phone - SBC - local router - internet - SIP server - Firewall.
D. IP Phone - local router - internet -Firewall - SIP server- SBC.

Answer: B

QUESTION NO: 366

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
\
A customer wants to convert a branch with one hundred analog users and a local analog PBX to
IP for centralized SIP call control. The branch is adequately connected with an E1 to headquarters
for centralized trunking. The users will use G. 711 based IP phones connected via a local LAN.
Which of the following BEST meets the requirements for converting to a VoIP system?

A. The existing E1 is sufficient for providing centralized trunking and call control.
B. An additional E1 needs to be added to support the IP overhead.
C. A fractional E1 with an additional 24 channels needs to be added to support the IP overhead.
D. A fractional E1 with one additional channel needs to be added to support the IP overhead.

Answer: C

QUESTION NO: 367

In a traditional telephony network, which of the following features enables the calls to be
distributed directly to the end-user extensions in a PBX for calls coming in from the central office?

A. Automatic Call Distributor (ACD)
B. Direct Inward Dialing (DID)
C. Foreign Exchange Station (FXS) Signaling
D. Dual Tone Multi-Frequency (DTMF)

Answer: B

QUESTION NO: 368

Which of the following should be taken into account in designing a dial plan? (Select TWO).

A. Types of trunking technology
B. Different applications in the environment
C. Types of telephony end points
D. Number of unique extensions
E. Connect or restrict calls based on their origin

Answer: D,E

QUESTION NO: 369

Which of the following accurately represents a valid QoS implementation methodology?

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. Creating uplinks to distribution, marking the packets, defining classes, routing packets
B. Defining classes, defining policies based on priorities, marking the packets, assigning policies
to interfaces
C. Routing packets, use ping to determine round trip time, define policies based on priorities
D. Assign policies to interface, create uplinks to distribution, defining classes

Answer: B

QUESTION NO: 370

In a two hundred user LAN where all the users have a IP hard phone on their desk, the users in
the night shift are complaining about poor voice quality at one AM every night. Which of the
following might be the MOST likely cause?

A. Server backups take place atone AM and there is no QoS implemented on the network.
B. A software bug is causing the night users to be removed from the database every night.
C. User PC backups are happening atone AM and there is QoS implemented on the network.
D. Server backups are taking place atone AM and there was a new application installed on the
network.

Answer: A

QUESTION NO: 371

Which of the following BEST describes the features that would be important in designing a VoIP
network?

A. High availability, data center proximity, switched ports, ring topology, security, collaboration
tools
B. High availability, fast convergence of routes, hitless module failover, backup power, switched
ports, security
C. Wireless backup, star topology, data center proximity, redundant core, security, switched ports
D. Redundant core, shared VLANs, ring topology, battery backup, packet capture tool

Answer: B

QUESTION NO: 372

Which of the following standards is used for data collaboration?

A. T.120
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
B. H. 248
C. MGCP
D. T.38

Answer: A

QUESTION NO: 373

Which one of the following technologies combined with WiFi will help a mobile user to keep
connected for their voice needs anywhere?

A. Zigbee
B. Ultra-wideband
C. WiMax
D. Bluetooth

Answer: C

QUESTION NO: 374

Which of the following technologies would be the MOST suitable for delivering one-way broadcast
of rich streaming media over a large WAN to thousands of end-users?

A. Multicast
B. Unicast
C. Broadcast
D. Anycast

Answer: A

QUESTION NO: 375

Which of the following standards is related to MP3?

A. MPEG-7
B. MPEG-2
C. MPEG-4
D. MPEG-1

Answer: D

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
QUESTION NO: 376

Which of the following layers of the OSI model does SIP operate at?

A. Session
B. Transport
C. Application
D. Presentation

Answer: C

QUESTION NO: 377

Which of the following should be the FIRST step for a technician to take when poor voice quality is
reported by an end user?

A. Resolve the problem
B. Log the problem
C. Troubleshoot the problem
D. Escalate the problem

Answer: B

QUESTION NO: 378

Which of the following could potentially contribute to causing an echo in VoIP conversation?
(Select TWO).

A. TDM to IP gateway
B. Packet loss
C. Large round trip delay (> 350ms)
D. Bandwidth constraints
E. Codec mismatch

Answer: A,C

QUESTION NO: 379

Using a packet capture tool, which of the following items would be MOST appropriate to look at in
order to troubleshoot an intermittent call setup problem?

A. QoS parameters
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
B. Firewall
C. RTP stream
D. SIP Header

Answer: D

QUESTION NO: 380

If a company plans on billing users for VoIP phone calls, which of the following information would
be MOST useful to have?

A. The budget allocated to a user for making calls
B. Number of IP packets sent and received by the user end-point
C. Bandwidth used by users
D. Call Detail Records (CDR)

Answer: D

QUESTION NO: 381

From a security perspective, VoIP communications without encryption is vulnerable to:

A. packet captures.
B. DOS attacks.
C. packet loss.
D. guessable SNMP RW community strings.

Answer: A

QUESTION NO: 382

Users in a remote location are reporting call setup failures while trying to establish a video
conference. The remote video teleconference device is responding to pings without failures. Which
of the following is MOST likely the cause?

A. An incorrect port speed\duplex setting
B. A recent firewall change that blocks UDP
C. A queuing issue related to best effort traffic
D. A T1 failure

Answer: B
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m

QUESTION NO: 383

With an overhead of 25%, the bandwidth required for 100 concurrent calls using G. 711 would be
calculated using:

A. 100 x 56kps x .25.
B. 100 x 64kps x 1.25.
C. 100 x 64kps x .25.
D. 100 x 32kps x 1.25.

Answer: B

QUESTION NO: 384

The Power over Ethernet (PoE) functionality of a PoE switch resides at which of the following
layers of the OSI model?

A. Physical
B. Network
C. Data Link
D. Transport

Answer: A

QUESTION NO: 385

The BEST way to create a separate network for video conferencing is to use a:

A. VLAN.
B. gatekeeper.
C. QoS.
D. NAT.

Answer: A

QUESTION NO: 386

Which of the following information is included in the IP header?

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. Routing protocol
B. E911 information
C. Destination address
D. Data format

Answer: C

QUESTION NO: 387

Which of the following basic commands will help identify network latency issues?

A. nslookup
B. whois
C. ls -a
D. ping

Answer: D

QUESTION NO: 388

When connecting a GB switch and GB video teleconferencing device the preferred port speed and
duplex setting is:

A. 100/half.
B. Auto-negotiate.
C. 100/full.
D. 1000/half.

Answer: B

QUESTION NO: 389

Which of the following traffic type should be prioritized as high using QoS on a converged
network?

A. DNS
B. HTTPS
C. H. 323
D. FTP

Answer: C
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m

QUESTION NO: 390

Which of the following is the main benefit of using single-mode fiber vs. multimode fiber?

A. Greater distances
B. Compatibility with LC\ST connectors
C. Single-mode fiber uses a more robust cable
D. Line capacity

Answer: A

QUESTION NO: 391

Which of the following packets are typically the largest and often use the maximum MTU allowed?

A. Simple Network Management Protocol (SNMP)
B. Instant Messaging
C. Common Internet File System (CIFS)
D. Voice

Answer: C

QUESTION NO: 392

Two companies use IP phones for intra-office communication. Which of the following devices are
required in order to connect the IP network to the public switched telephone network (PSTN)?

A. Multipoint Control Units (MCU)
B. Session Border Controllers (SBC)
C. Switches
D. Gateways

Answer: D

QUESTION NO: 393

In a combined voice and data network it is important to have mechanisms to control and route
calls to avoid congestion and packet loss. This is usually done by:

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. H. 323 and H. 248 protocols.
B. Call Admission Control (CAC).
C. Pulse Code Modulation (PCM).
D. Quality of Service (QoS).

Answer: B

QUESTION NO: 394

When a call comes from the public switched telephone network (PSTN) to an IP Station the caller
usually doesnt know the address of that IP station. The number from the PSTN has to be
translated to a Uniform Resource Indicator (URI). This is accomplished by:

A. Service Provider Dialing Number Plan.
B. ENUM.
C. Gateways.
D. Domain Name Server (DNS).

Answer: B

QUESTION NO: 395

A customer has just decided to start using VoIP. The office needs to have fax and modem
capabilities for remote maintenance, the ability for some employees to work from home and the
ability for some of the employees to roam around the company campus. Which of the following
endpoints will BEST fit in this scenario?

A. Analog adapter, Digital Phones, IP Phones
B. Wi-Fi phones, IP phones, Digital Phones
C. Digital Phones, IP Phones, WiFi phones
D. Analog adapter, IP Softphones, WiFi phones

Answer: D

QUESTION NO: 396

Which of the following is a layer two technology in the OSI model and provides QoS in converged
networks?

A. ToS
B. 802.1p
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
C. IP precedence
D. Diffserv

Answer: B

QUESTION NO: 397

Remote workers from a company must be able to use their softphones through a secure
connection. Which of the following technology should the workers use?

A. DSL with EVDO
B. Satellite with VPN
C. DSL with VPN
D. Satellite with EVDO

Answer: C

QUESTION NO: 398

A company would like to implement voice mail and fax services for all employees and would only
like to spend money on hardware used for the voice mail platform. The company has a centralized
e-mail server and does not have a fax server or a fax machine. Which of the following concepts
should be implemented?

A. IP-based messaging
B. Text and Fax messaging
C. Unified messaging
D. Voice mail

Answer: C

QUESTION NO: 399

All employees in a company use Telephone User Interface (TUI) with Text to Speech (TTS),
Graphical User Interface (GUI), e-mail clients to see e-mail, faxes and voice mail. This is possible
because this company uses:

A. e-mail servers, fax servers, voice mail and voice servers on the same machine.
B. unified messaging.
C. email clients TUIs and GUIs.
D. an IP-based voice mail system.
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: B

QUESTION NO: 400

Which of the following collaboration application can be used to avoid travel costs and train the
employees remotely?

A. Three-party conferencing
B. Expanded conferencing
C. Centralized VoIP conferencing
D. Web conferencing with audio conferencing

Answer: D

QUESTION NO: 401

Every week the ten person sales department whose members are geographically dispersed has a
meeting via cell phones and three party conferencing which is problematic because they are not
able to share information. Which of the following should the company implement to solve this
problem? (Select TWO).

A. An audio bridge for audio conferencing
B. Video conferencing servers
C. A VoIP system
D. A new unified messaging system with e-mail and fax integration
E. A web collaboration tool

Answer: A,E

QUESTION NO: 402

Which of the following are important technologies a remote worker must have from a convergence
standpoint? (Select TWO).

A. VPN phone
B. DSL data connection
C. Conference unit
D. Cellular integration services (PBX services on the cellular phone)
E. Firewall

Answer: A,B
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m

QUESTION NO: 403

Multicasting for audio and video should be used when:

A. video and audio should be transmitted from one location to multiple locations.
B. video should be transmitted point-to-point, but audio should be transmitted from one location to
multiple locations.
C. video should be transmitted from one location to multiple locations, but audio should be
transmitted point-to-point.
D. video and audio should be transmitted point-to-point.

Answer: A

QUESTION NO: 404

Which of the following is the MOST common video compression standard for broadcasting and
storage of video?

A. H. 261
B. ZIP
C. NTSC
D. MPEG

Answer: D

QUESTION NO: 405

A company has serious bandwidth restrictions and is looking for a type of compression that will
result in 8kbps. Which of the following types of compression BEST fit this requirement?

A. G. 728
B. G. 711
C. G. 726
D. G. 729a

Answer: D

QUESTION NO: 406

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A company has one hundred remote branches connected to a WAN network using multi-protocol
label
switching (MPLS). The company wants to have ease of management, deliver unified messaging,
web conferencing and integrated applications in the IP phone display, and have mobility features.
Which of the following is the BEST solution for this company?

A. Distributed communication servers
B. Centralized communication server
C. Point-to-point network connectivity
D. Key systems

Answer: B

QUESTION NO: 407

Which of the following BEST explains the concept of Power over Ethernet (PoE)?

A. IP Phones are powered through the data cable.
B. IP Phones are powered using local AC power.
C. IP Phones are powered locally by using the nearest computer.
D. IP Phones are powered through wireless switch connectivity.

Answer: A

QUESTION NO: 408

Which of the following describes the ability of a remote user to dial into a PBX system to gain
access to activate features and place calls?

A. Direct Inward Dialing (DID)
B. Remote Calling
C. Automatic Call Back
D. Direct Inward System Access

Answer: D

QUESTION NO: 409

Which of the following BEST describes an advantage of IP hard phones over TDM phones?

A. Allows easy access to enterprise applications
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
B. Less expensive
C. Better audio quality calls
D. Less vulnerable to toll fraud attacks

Answer: A

QUESTION NO: 410

Which of the following network components provides the MOST cost effective solution for dividing
a
network into multiple collision domains?

A. Hubs
B. Switches
C. Firewalls
D. Routers

Answer: B

QUESTION NO: 411

Which of the following technologies is BEST suited for wireless phone deployment in a campus
environment?

A. 802.3
B. Bluetooth
C. RFID
D. 802.11g

Answer: D

QUESTION NO: 412

Which of the following codecs would offer the BEST alternative for voice communications between
WAN connected offices?

A. G. 711u law
B. G. 711a law
C. G. 729
D. G. 722

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: C

QUESTION NO: 413

Which of the following is the initial method used by a SIP device to initiate a communication
session with a peer?

A. HELLO
B. INITIATE
C. SETUP
D. INVITE

Answer: D

QUESTION NO: 414

Which of the following would BEST describe the difference between H. 323 and SIP?

A. SIP is a simpler text-encoded protocol whilst H. 323 is a binary encoded protocol.
B. SIP uses UDP and H. 323 uses TCP.
C. SIP is only used for telephony and H. 323 is used for video only.
D. H. 323 is used for audio and video communications and SIP is used for text messaging.

Answer: A

QUESTION NO: 415

Which of the following BEST describes the concept of presence as defined by SIP?

A. The ability of a user to attend a meeting while traveling
B. The ability to make and receive calls from a remote network
C. The ability of a user to send short messages to other users
D. The ability of a user to be informed of capabilities and willingness to communicate

Answer: D

QUESTION NO: 416

Which of the following would BEST describe the difference between H. 263 and H. 261?

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. H. 263 only supports high bit rate video transmissions
B. H. 261 is best suited for low bit rate video transmissions.
C. H. 261 is used with PAL systems; H. 263 is used for NTSC systems.
D. H. 263 is best suited for low bit rate video transmissions.

Answer: D

QUESTION NO: 417

Which of the following describes the Common Intermediate Format (CIF) as defined by
International Telecommunications Union (ITU)?

A. 176 pixels wide by 144 lines high
B. 704 pixels wide by 576 lines high
C. 352 pixels wide by 288 lines high
D. 288 pixels wide by 352 lines high

Answer: C

QUESTION NO: 418

Which of the following network components operate at layer three of the OSI model?

A. Router
B. Switch
C. Bridge
D. Hub

Answer: A

QUESTION NO: 419

Which of the following BEST describes a characteristic that should be considered when selecting
Ethernet switches for IP phones?

A. In-line power requirements
B. Uplink ports
C. Bandwidth
D. Supported protocols

Answer: A
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m

QUESTION NO: 420

Which of the following H. 323 component is responsible for providing protocol conversion between
IP and TDM domains?

A. Gateway
B. Multipoint Control Unit (MCU)
C. Server
D. Gatekeeper

Answer: A

QUESTION NO: 421

Which of the following H. 323 component is responsible for mixing audio streams from different
endpoints?

A. Gateway
B. Multipoint Control Unit (MCU)
C. Gatekeeper
D. Server

Answer: B

QUESTION NO: 422

Which of the following describes a probable cause for poor quality on IP telephony calls?

A. Not enough digital signal processor (DSP) cards for VoIP compression.
B. Wrong TOS bits configured.
C. The default gateway is not properly configured on IP phones.
D. User datagram Protocol (UDP) connections blocked by firewall.

Answer: B

QUESTION NO: 423

Which of the following provides a possible solution for an enterprise with users complaining about
poor quality calls when more than two simultaneous calls are placed to remote offices?
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. Changing the 100Mbps LAN switches for one Gbps LAN switches
B. Configuring 802.1p
C. Increasing WAN link bandwidth
D. Implementing separate VLANs for voice and data

Answer: C

QUESTION NO: 424

Which of the following protocols allows ping to determine an active path between two endpoints?

A. Address Resolution Protocol (ARP)
B. Real Time Control Protocol (RTCP)
C. Dynamic Host Configuration Protocol (DHCP)
D. Internet Control Message Protocol (ICMP)

Answer: D

QUESTION NO: 425

Which of the following provides the MOST cost effective solution for ensuring the confidentiality of
VoIP calls?

A. Encryption capable IP phones
B. Firewall systems
C. Protecting phones through the use of VPN concentrators
D. Intrusion Detection Systems (IDS)

Answer: A

QUESTION NO: 426

Which of the following protocol is used in monitoring signal delivery and has minimal control in
delivery of multimedia packets?

A. Real Time Protocol (RTP)
B. User Datagram Protocol (UDP)
C. Real Time Control Protocol (RTCP)
D. Transmission Control Protocol (TCP)

Answer: C
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m

QUESTION NO: 427

Which of the following message systems would a company use if the company wants to retrieve
voice, fax, and e-mail all from one central point?

A. PBX
B. Call center management
C. Unified messaging
D. KTS

Answer: C

QUESTION NO: 428

Which of the following layers of the TCP/IP model is the IP address added to the packet in a
converged network?

A. Network access
B. Application
C. Transport
D. Internetworking

Answer: D

QUESTION NO: 429

Which of the following tools would be used to determine a path a packet takes to reach its
destination?

A. NETSTAT
B. NSLOOKUP
C. PING
D. PATHPING

Answer: D

QUESTION NO: 430

Which of the following is the standard used to ease the deployment of IP Phones by dynamically
letting the phones exchange network and VoIP related parameters with the LAN switching
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
infrastructure?

A. 802.1p
B. 802.1ad
C. 802.1q
D. LLDP-MED

Answer: D

QUESTION NO: 431

The IT manager is implementing an IP conference system, extremely high quality audio is needed
so a wide band audio codec will be used. Which of the following would be the BEST choice for a
codec?

A. G. 729
B. G. 722
C. G. 723.1
D. GSM

Answer: B

QUESTION NO: 432

In a Contact Center environment, the company needs a mechanism by which they can
demonstrate that every live customer service transaction during the year was accomplished
according to local laws. Which of the following is the MOST appropriate application that will meet
this requirement?

A. Voice mail system
B. Call recording system
C. Interactive voice response system
D. Predictive dialing system

Answer: B

QUESTION NO: 433

A Contact Center company is receiving a low volume of calls at least two days of every week. The
company wants to use this free capacity to contact platinum customers with the best agents
available to facilitate the renewal process of their credit cards and to inform them about new
services and discounts. Which of the following technologies would be part of the solution to meet
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
customer requirements? (Select TWO).

A. CTI
B. Call Recording System
C. CRM
D. Interactive Voice Response (IVR)
E. Video conferencing

Answer: A,C

QUESTION NO: 434

Which of the following conditions will prevent the use of 802.3af PoE switches to power IP
Phones?

A. The Ethernet cable in use is CAT5e.
B. The phone consumption is 5W in normal condition and 13W when starting up.
C. There are PCs and servers that do not require in-line power and do not support 802.3af.
D. The phones are 130 meters (142 yards) away from the switch ports.

Answer: D

QUESTION NO: 435

A university needs to implement WiFi for the students that roam around the restaurant with their
laptops. The patio is circular, does not have any electrical outlets, and has an Ethernet outlet in
the center which is 30 meters (100 feet) away from the closest switching closet. Which of the
following components would create an appropriate solution in this situation? (Select THREE).

A. BGP capable routers
B. Power in-line access points
C. Wireless bridge
D. Dial up access to the Internet
E. Outdoor antennas
F. 802.3af capable switch

Answer: B,E,F

QUESTION NO: 436

Users of an IP telephony deployment are complaining that the voice quality is intermittently poor.
Which of the following BEST addresses this particular concern?
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
A. Use ping to ensure proper routing
B. Implement QoS monitoring and logging
C. Run traceroute tools
D. Use an interactive packet capture tool

Answer: B

QUESTION NO: 437

A company has strict security policies and has requested to keep the VoIP traffic separated from
the data traffic while using the same network infrastructure. Which of the following technologies
BEST meets the requirement?

A. Bandwidth shaping
B. VLAN
C. Demilitarized zone (DMZ)
D. Diffserv/TOS and 802.1p

Answer: B

QUESTION NO: 438

A cable checker can provide all of the following information EXCEPT:

A. whether or not there is a short between two leads.
B. attenuation on the cable.
C. the plenum rating of the cable.
D. near end cross talk between wires.
E. the length of the cable.

Answer: C

QUESTION NO: 439

Which of the following method provides the MOST secure authentication? (Select TWO).

A. Encrypted passwords
B. Retinal scan
C. Smart cards
D. Fingerprint
E. VPN
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: B,D

QUESTION NO: 440

A customer needs to add remote home users to the existing SIP based VoIP system. All home
users have VPN access via DSL with a 128Kbps uplink and 384Kbps downlink. All remote users
run an application that requires 50Kbps of bandwidth. Tests have shown that the users experience
up to 10% packet loss at times. Which of the following setup is needed to get the BEST possible
voice quality?

A. Soft phone with iLBC
B. Hard phone with G. 729a
C. Hard phone with G. 711
D. Soft phone with G. 711

Answer: A

QUESTION NO: 441

Which of the following is the reason why user datagram protocol (UDP) is used for the voice media
streaming instead of TCP?

A. Retransmission of packets with TCP is not adequate for voice
B. UDP supports multicast
C. UDP is much faster than TCP
D. TCP is incompatible with SIP

Answer: C

QUESTION NO: 442

All of the following are functions of a Session Border Controller (SBC) in a VoIP system EXCEPT:

A. SBC can be used for wire-tapping.
B. SBC can prevent the setup of a SIP connection.
C. SBC has tight control over the signaling and media streams.
D. SBC can be used to perform network address translation (NAT).
E. SBC helps effectively manage NW links with limited bandwidth.

Answer: D

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
QUESTION NO: 443

Which of the following will QoS help address?

A. Jitter buffer delay in a VoIP device
B. VoIP device output buffer
C. Transmission latency
D. Delay in the router

Answer: D

QUESTION NO: 444

At which of the following places is intrusion detection systems (IDS) normally used?

A. At the VoIP server
B. At the VoIP gateway
C. On the backbone of the network
D. At the edge of the network

Answer: D

QUESTION NO: 445

Which of the following is the primary function of a firewall?

A. Filters email by email address
B. Stop users from accessing Internet
C. Provides a separate zone that can be trusted
D. Prioritizes traffic for voice communications

Answer: C

QUESTION NO: 446

Which of the following CTI mechanisms will use SIP sessions?

A. uaCSTA
B. CSTA
C. TAPI
D. CSTA-III

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: A

QUESTION NO: 447

A SIP UA when started automatically gets all the necessary parameters and provides an indication
that it is connecting to the server. However, after a short period, the SIP UA indicates that it is not
useable. Which of the following is the FIRST thing to check?

A. Server address is configured
B. Time to live value is configured
C. Network connectivity
D. Phones IP address is configured

Answer: C

QUESTION NO: 448

A technician is troubleshooting an echo on an IP Phone, and believes that it is caused by delay in
the overall network. Which of the following tools would BEST test this theory?

A. Audio analyzer
B. VoIP probe
C. Ping
D. Packet capture utility

Answer: D

QUESTION NO: 449

Which of the following types of audio codec has the largest delay?

A. G. 723
B. G. 728
C. G. 729
D. G. 711

Answer: A

QUESTION NO: 450

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Which of the following needs to support secure sessions in order to establish confidential media
streams? (Select TWO).

A. SIP user agent
B. Network router
C. SIP redirected server
D. SIP gateway
E. Management tool

Answer: A,D

QUESTION NO: 451

A remote user needs to securely access the network for a critical video conference. The user
should establish a connection using:

A. HTTPS.
B. TLS.
C. SFTP.
D. VPN.

Answer: D

QUESTION NO: 452

A user with a new IP phone is complaining of poor voice quality. After looking at the switch the
technician notices the port interface has multiple collisions occurring. This can be corrected by:

A. creating a new VLAN for the port.
B. adjusting the port speed and duplex settings on the switch.
C. adjusting the NAT configurations on the firewall and having the user reboot the IP phone.
D. adding digit translation to the port.

Answer: B

QUESTION NO: 453

Which of the following BEST describes jitter?

A. The amount of cross talk on the network.
B. The amount of additional traffic (e.g. OSPF, broadcast announcements) on the network related
to routing and switching causing latency.
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
C. The variation in latency
D. Latency caused by overhead

Answer: C

QUESTION NO: 454

The peers in a SIP session are referred to as user agents. Based on RFC 3261 a SIP user agent
can function in one of two roles. These are:

A. user-agent advanced and user-agent basic.
B. user-agent WiFi and user-agent LAN.
C. user-agent client and user-agent server.
D. user-agent hardware and user-agent software.

Answer: C

QUESTION NO: 455

When sending packets via TCP\IP how does the sending device know the recipient has received
the packet?

A. When the sender receives 200 OK
B. Via an acknowledgment or ack
C. Via receipt message containing CRC of the sent message
D. Via Presence

Answer: B

QUESTION NO: 456

Which of the following represents a trunks usage of 100 seconds?

A. 1 CCS
B. 1 ERLANG
C. 100 CCS
D. 100 ERLANG

Answer: A

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
QUESTION NO: 457

Which of the following standards allows a company to integrate multiple branch office systems
while providing a single system VoIP view?

A. H. 261
B. H. 264
C. H. 263
D. H. 248

Answer: D

QUESTION NO: 458

Which of the following is a best practice when deploying IP telephony over Frame Relay Circuits?

A. Providing a common intermediate format (CIF) that is double the bandwidth required for voice
traffic
B. Traffic Shaping
C. Increasing security
D. Providing an excess burst rate that equals the bandwidth required for voice traffic

Answer: B

QUESTION NO: 459

Which of the following can only receive incoming calls?

A. TIE trunks
B. DID trunks
C. CO trunks
D. Half Duplex Trunks

Answer: B

QUESTION NO: 460

Which of the following can be defined as a connection between two PBX bypassing a central office
connection?

A. CO trunks
B. WATS trunks
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
C. DID trunks
D. TIE trunks

Answer: D

QUESTION NO: 461

A company is developing a campaign that will increase the amount of calls received in their call
center. The company knows that a considerable amount of the received calls are account balance
requests. Which of the following solutions would provide the MOST cost effective solution?

A. Allow customers to leave voice mail in overflow conditions
B. Implementing better queuing mechanisms
C. Implement an interactive voice response (IVR) system
D. Increase call center agents

Answer: C

QUESTION NO: 462

A company is looking to reduce expenses on calls from executives trying to reach users in the
office while traveling abroad. Which of the following would provide the MOST cost effective
solution for the companies needs?

A. Implement a Unified Messaging solution
B. Configure follow me services for executives
C. Deliver wireless hardphones to the executives
D. Provide executives with laptops with softphones

Answer: D

QUESTION NO: 463

Which of the following technologies allows a company to increase customer satisfaction levels by
giving an agent the information about the calling customer?

A. Automatic Call Distributor (ACD)
B. Computer Telephone Integration (CTI)
C. Call Center Reporting
D. Call Recording

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: B

QUESTION NO: 464

Which of the following is an advantage that IP telephony provides in call center scenarios?

A. Agents can be spread geographically in a cost effective way.
B. Support of multichannel interactions
C. Integration of interactive voice response (IVR) solutions
D. Support for CTI technologies

Answer: A

QUESTION NO: 465

To identify symptoms such as slow servers, excessive address resolution protocol (ARP), multiple
retransmissions, ICMP errors, and broadcast and multicast storms, the BEST tool to use in a
protocol analyzer is:

A. cable analysis.
B. packet analysis.
C. topology analysis.
D. traffic generation.

Answer: B

QUESTION NO: 466

The call detail record (CDR) is used mainly to:

A. control long distance usage and spread costs among the user departments.
B. establish a unique identifier for a call.
C. generate graphics on call center abandoned calls.
D. integrate the voice network to the data network through CTI.

Answer: A

QUESTION NO: 467

A company has one main building and three remote offices. Internally the LAN is prepared for
VoIP. The remote offices are connected to the main office through the Internet. Which of the
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
following features should be used to provide a secure connection for remote offices?

A. SFTP
B. CDR
C. HTTPS
D. VPN

Answer: D

QUESTION NO: 468

Which of the following protocols are responsible for mapping and informing IP addresses and
MAC
addresses?

A. Secured File Transfer Protocol (SFTP)
B. Address Resolution Protocol (ARP)
C. Network Address Translation (NAT)
D. Domain Name Service (DNS)

Answer: B

QUESTION NO: 469

Which of the following are examples of telephone system features that are implemented in call
processing? (Select THREE).

A. Hunt Group
B. Speech Recognition
C. Park
D. Forwarding
E. CTI
F. Fax Transmission

Answer: A,C,D

QUESTION NO: 470

IP PBX is different from TDM PBX because IP PBX supports:

A. published open standards.
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
B. Ethernet based endpoints.
C. three party conferencing.
D. desktop telephony applications.

Answer: B

QUESTION NO: 471

Which of the following numbers below is in canonical form?

A. 1(123)456-7890
B. x123
C. 1(123)456-7890x123
D. +34(56)78.90.12.34

Answer: D

QUESTION NO: 472

The ENUM mechanism works by associating an E. 164 number with:

A. a physical address for E911.
B. an Internet domain name service (DNS) record.
C. a billing address.
D. a PBX extension for direct inward dialing (DID) service.

Answer: B

QUESTION NO: 473

An FXS jack is a feature of which of the following type of VoIP network endpoints?

A. TDM Phone
B. Analog Telephony Adapter (ATA)
C. IP Phone
D. Analog Phone

Answer: B

QUESTION NO: 474
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
An FXO jack is a feature of which of the following type of VoIP network endpoints?

A. WiFi phone
B. Media gateway
C. Softphone headset
D. SIP phone

Answer: B

QUESTION NO: 475

Which of the following type of QoS specification is MOST applicable to a WiFi phone?

A. 802.1Q
B. 802.11e
C. Diffserv
D. TOS

Answer: B

QUESTION NO: 476

A company with an existing VoIP infrastructure is adding a new building to their campus. Which of
the following are the MOST important factors that determine the required bandwidth between the
new buildings LAN and the enterprise network? (Select THREE).

A. Path and diameter of existing underground conduits
B. Servers to be moved or added to the new building
C. Voice trunks to be terminated in the new building
D. Number of individuals in new building and roles of each
E. Capacity of existing backbone network
F. Scalability of existing IP PBX software and servers

Answer: B,C,D

QUESTION NO: 477

Which of the following is an H. 323 protocol used to carry a media stream?

A. TCP
B. RTP
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
C. RSVP
D. RTCP

Answer: B

QUESTION NO: 478

A G. 711 media stream delivers:

A. 8kbps of encoded audio.
B. 64kbps of encoded audio.
C. 56kbps of encoded audio and video.
D. 16kbps of encoded audio.

Answer: B

QUESTION NO: 479

Which of the following is a messaging application?

A. Fax server
B. Automatic Call Distributor (ACD)
C. Auto-attendant
D. Conference bridge

Answer: A

QUESTION NO: 480

Which of the following may be a messaging application feature?

A. Call recording
B. Call queuing
C. Call waiting
D. Call rejection

Answer: A

QUESTION NO: 481

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Which of the following is MOST likely to form the basis for a collaboration application?

A. Auto attendant
B. Find me follow me
C. Call router
D. Multipoint Control Unit (MCU)

Answer: D

QUESTION NO: 482

Which of the following ITU standards is used only for collaboration applications?

A. E. 164
B. H. 323
C. G. 711
D. T.120

Answer: D

QUESTION NO: 483

Which of the following are uses of CTI technology? (Select THREE).

A. Screen-based telephony application
B. Application to look up stock quotes for cell phone callers
C. Predictive dialer connecting available agents to customer prospects
D. Application to route calls based on CallerID
E. Email server
F. Fax processing application

Answer: A,C,D

QUESTION NO: 484

The main benefit of selecting VoIP products that support standard protocols is that:

A. PBX software from one vendor can be installed on PBX hardware from a different vendor.
B. systems can be customized by integrating software and hardware from multiple vendors.
C. deploying multi-vendor systems eliminates having a single point of failure.
D. products using standard protocols deliver the best performance at the lowest price.
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: B

QUESTION NO: 485

Which of the following are important statistics used to manage call center operations? (Select
THREE).

A. Timing jitter
B. Escalation time
C. Wrap-up time
D. Time in queue
E. Time on call
F. Latency

Answer: C,D,E

QUESTION NO: 486

Which of the following are uses of presence technology? (Select TWO).

A. Email routing
B. Voicemail
C. Call routing
D. Asset tracking
E. Instant messaging

Answer: C,E

QUESTION NO: 487

In a converged network, the Computer Supported Telephony Application (CSTA) standard
operates at which of the following layers of the OSI model?

A. Network
B. Data Link
C. Application
D. Transport

Answer: C

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
QUESTION NO: 488

In a converged network, the 802.11g standard operates at which of the following layers of the OSI
model?

A. Physical
B. Transport
C. Session
D. Network

Answer: A

QUESTION NO: 489

The primary reason for deploying a single media gateway in a central location on an enterprise
voice WAN is:

A. cost savings.
B. flexibility.
C. scalability.
D. reliability.

Answer: A

QUESTION NO: 490

Which of the following is a primary benefit of decentralized communication servers?

A. Allow for easier roll out
B. Makes management easier
C. Simpler to design and implement
D. Failures have limited impact

Answer: D

QUESTION NO: 491

Which of the following does a CTI server provide?

A. Application access to call control services
B. A platform for deploying media service applications
C. IP PBX functionality
A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
D. Application access to media servers

Answer: A

QUESTION NO: 492

Which of the following does an Interactive Voice Response (IVR) server provide?

A. Switching fabric for media gateways
B. Wire tap functionality for session border controllers (SBC)
C. Switching fabric for SBCs
D. A platform for deploying media services applications

Answer: D

QUESTION NO: 493

A customer with an IP PBX reports that callers to their 800 number are getting busy signals
between
midnight and 1:00 am. Which of the following should be checked FIRST?

A. Telephony service providers maintenance schedule
B. Schedule for IP phone TFTP updates
C. Time of day feature in automatic call distributor (ACD) configuration
D. Applications scheduled to run atmidnight

Answer: D

QUESTION NO: 494

A session border controller (SBC) server helps to secure a converged network by:

A. ensuring that CTI applications on the enterprise network are only able to control registered and
authorized voice terminals.
B. terminating all SIP sessions initiated outside of the enterprise at the edge of the enterprise
network.
C. recording all voice calls taking place between voice endpoints on the enterprise network and
those outside the enterprise network.
D. eliminating the need for expensive firewalls on VoIP servers, desktop computers running
softphones, and individual voice endpoints.

A
c
t
u
a
l
T
e
s
t
s
.
c
o
m
Answer: B

QUESTION NO: 495

Deploying network address translation (NAT) in a converged network eliminates the need:

A. for dynamic host configuration protocol (DHCP) servers to assign addresses to voice endpoints.
B. for firewalls on servers, desktops, and voice endpoints.
C. to use STUN to establish sessions between local and remote voice endpoints.
D. to assign public addresses to voice endpoints.

Answer: D

QUESTION NO: 496

Computer Supported Telephony Application (CSTA) defines a standard protocol used to link:

A. session border controllers (SBC) to SIP proxy servers.
B. applications to media gateways.
C. VoIP switching fabric components to legacy trunks.
D. applications to CTI servers.

Answer: D


CompTIA CT0-101

Încărcat de

Informații document

Descriere originală:

Drepturi de autor

Formate disponibile

Partajați acest document

Partajați sau inserați document

Opțiuni de partajare

Vi se pare util acest document?

Este necorespunzător acest conținut?

Drepturi de autor:

Formate disponibile

CompTIA CT0-101

Încărcat de

Drepturi de autor:

Formate disponibile

CompTIA CT0-101

CT0-101 Convergence+ Certification Exam

S-ar putea să vă placă și