Practice Test: Comptia Pk0-002

CompTIA PK0-002
CompTIA PK0-002 IT Project+ Certification Exam (2003

Objectives)
Practice Test

Updated: Oct 1, 2009
Version 1.0
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QUESTION NO: 1

What is the primary reason for conducting a post mortem meeting when the project is completed?

A. To plan for project implementation
B. To assess the project's strengths and weaknesses
C. To determine the scope of the project
D. To obtain sign-off on the project completion

Answer: B

QUESTION NO: 2

A project is behind schedule. Of the following steps to take corrective action, which one is NOT
necessary?

A. Clearly identify the root cause of the problem
B. Identify a team member to be accountable for correction
C. Adjust the profit requirements for the project
D. Implement a corrective action strategy
E. Follow up to check on results of the corrective action

Answer: C

QUESTION NO: 3

A large organization is planning for a project that will involve different tasks to be performed at
several geographic locations. The project manager creates a work breakdown structure (WBS)
that lists the locations to be included and then specifies the tasks to be performed at each location.
Each task is then organized into sub-tasks relating to one work element. Which of the following
BEST describes the level in the WBS when milestones are assigned?

A. project
B. task
C. location
D. sub-task

Answer: C

QUESTION NO: 4

CompTIA PK0-002: Practice Exam
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Which of the following project phases includes bottom-up estimating?

A. execution
B. initiation
C. planning
D. control

Answer: C

QUESTION NO: 5

Which one of the following will ensure that all members of the project will have full knowledge of
the project's progress?

A. WBS (Work Breakdown Structure)
B. Standardized communications
C. Data flow diagram
D. Scope document

Answer: B

QUESTION NO: 6

Which of the following is LEAST important for management to provide to the project?

A. Frequent informal project checkpoint meetings with stakeholders on project status and progress
B. Confirmation of alignment of project within business plan
C. Periodic corporate communication on project milestone successes
D. Detailed hands-on consulting assistance to the project team

Answer: D

QUESTION NO: 7

Which statement about estimating methods is true?

A. Parametric estimates are relatively simple and low cost to create
B. Engineering estimates are necessary when there is insufficient data, unknown relationships or
lack of product definition
C. Subsystem analogy estimates are inherently more accurate than other methods
D. Expert opinion estimates are limited to stable technology
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Answer: A

QUESTION NO: 8

Which is the BEST method for evaluation and selecting new and /or untested technology?

A. Risk Assessment
B. Delphi Technique
C. Pilot / Prototyping
D. Cost / Benefit Analysis

Answer: C

QUESTION NO: 9 DRAG DROP

Click the Exhibit button for instructions on how to answer a Drag and Drop question.

Click the Task button.

Which two factors have the greatest impact on the actual duration of project tasks? (Select TWO)

Answer:
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QUESTION NO: 10

As a rule of thumb for QA (Quality Assurance) activities, how many hours of downstream QA
(Quality Assurance) costs are saved for each hour spent on technical reviews early in the project?

A. Up to 15
B. Up to 20
C. Up to 10
D. Up to 5

Answer: C

QUESTION NO: 11

A project is experiencing negative schedule variance. There is consensus among the existing
project team that performing tasks in parallel is reasonable. The project manager should perform:

A. schedule coordination.
B. fast tracking.
C. crashing.
D. schedule compression.

Answer: B

QUESTION NO: 12

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An IT Project Manager is selected for a software package project with a specific deadline and
quality requirements. The client has emphasized several times how important the quality of the
software is, as they have limited technical support staff. The IT Project Manager recognizes that
quality is of utmost importance. Which fundamental tenant or mechanism can be implemented to
ensure quality is MOST likely to be achieved?

A. Planning it into the project
B. Conducting quality circle activities
C. Striving to do the best job possible
D. Developing careful mechanisms to inspect for quality

Answer: A

QUESTION NO: 13

What is a result of implementing change control for a project?

A. Deployment associated with technical issues is smooth
B. Everyone is protected from the effects of scope creep
C. The necessity for ongoing management review of the project is minimized
D. Appropriate coding guidelines are followed

Answer: B

QUESTION NO: 14

The sponsor on a key Enterprise project wants to get started right away. Of the items listed, which
is the MOST important for the project manager to have before starting?

A. Detailed project scope
B. Formal signoff of the project charter
C. Project cost including detailed budget
D. Projected project duration

Answer: B

QUESTION NO: 15

As the project manager builds the project team, recruiting the right personalities for the work can
be key to the success of the project. Which of the following is the BEST match of project focus to
personality types?
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A. Tactical execution focus: independent thinker, self-starter
B. Problem resolution focus: attention to detail, high integrity
C. Creative focus: attention to detail, structured thinker
D. Multidisciplinary focus: loyal, committed

Answer: B

QUESTION NO: 16

When confronted with three widely varying bids for a subcontracted task, before using what
appears to be a very low bid to develop a project budget the team should:

A. add a contingency float to the project budget.
B. reject the low bid if it appears that the vendor is trying to "buy the job".
C. perform risk analysis for the scenario and develop contingencies for those risks determined to
carry a significant, negative expected impact.
D. perform an earned value analysis to determine progress payments to the vendor.

Answer: C

QUESTION NO: 17

During the requirements analysis phase a senior business user on a project has requested that a
particular function be included in the proposed system. One of the systems analysts on the team
does not agree with the user's request. The project manager has examined the user's requirement
and is unsure which option provides the best solution for the company and the user. The project
manager discusses the requirements with the user and decides that what the analyst has provided
is valid. The project manager meets with the user a second time, but is unable to persuade them
to change their requirement. Which action is MOST appropriate?

A. Implement the functionality as defined by the senior user's request
B. Put the issue to the project board for resolution and document the outcome of their
deliberations
C. Implement the functionality as defined by the systems analyst's recommendation
D. Hold another meeting to attempt to persuade the senior user to change their view of the way in
which their requirement should be met

Answer: B

QUESTION NO: 18
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Identify the MOST efficient intra-team communication tool.

A. Metrics
B. Inspection
C. Brainstorming
D. Introspection

Answer: C

QUESTION NO: 19

At a milestone, the project sponsor has asked the project manager, What is the estimate to
complete (ETC) this project? The project manager's response should be based on the
understanding that the ETC is:

A. the budget at completion of the project.
B. a cost estimate to complete the entire project
C. the estimated duration of time to complete the project.
D. a cost estimate to complete the remaining portion of the project

Answer: D

QUESTION NO: 20

To reduce project coordination and communication complexities, regular status meetings should
be held frequently with the:

A. customer.
B. project team.
C. vendors.
D. stakeholders.

Answer: B

QUESTION NO: 21

A chief executive officer (CEO) is the sponsor of a project and is considering terminating the
project. The CEO has been told that the project is unnecessary but the project manager believes
the project still has value. Which of the following actions by the project manager will MOST likely
regain the CEO's support?

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A. Speak to the person who told the CEO that the project is unnecessary.
B. Send the CEO more frequent project status updates.
C. Meet with the CEO and provide data to show the project's value to the CEO.
D. Review the progress of the work breakdown structure (WBS) with the CEO.

Answer: C

QUESTION NO: 22

Which method is a valid approach for developing project task duration estimates?

A. Value engineering
B. Expert judgment
C. Bottoms-up estimating
D. Stochastic estimating

Answer: B

QUESTION NO: 23

Why is it important to have a final meeting on a project that has been cancelled?

A. Document lessons learned
B. Begin new project
C. Assign responsibility
D. Close budget

Answer: A

QUESTION NO: 24

While reviewing the progress of a given project during a weekly project team meeting, the project
manager recognizes the team is running behind schedule. The project manager realizes it is still
early in the life cycle and realizes that this project can not run late. Which control mechanism or
method can the project manager use to still get the project completed on time without over
scheduling resources?

A. Use a Gantt chart and resource histogram to determine critical path, slack and resource
loadings
B. Use a PERT (Program Evaluation and Review Technique) chart to determine critical path and
slack
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C. Use an Activity Network Method to determine critical path and slack
D. Use a CPM (Critical Path Method) to determine critical path and slack

Answer: A

QUESTION NO: 25

When the authority to approve revisions of scope is in question, the project manager should:

A. ask the project sponsor.
B. refer to the change control plan.
C. review the original project charter.
D. make a decision based on the company's organizational chart.

Answer: B

QUESTION NO: 26

An IT Project Manager sends a network engineer on his matrix project team an e-mail message
asking him to prepare a detailed technical report per some instructions given in the e-mail. A week
later the network engineer's department manager visits the project manager to complain that the
engineer spent 45 hours preparing an 80-page report. The project manager indicates that he
thought the report would only be four pages long. Which is the primary issue that could cause this
conflict?

A. Under allocation of resources regarding the network engineer
B. Lack of expertise on behalf of the network engineer in preparing technical documentation
C. Lack of instructions defined in the e-mail producing "out of scope" work
D. The network engineer's department head under allocated the network engineer's time required
to complete the task given

Answer: C

QUESTION NO: 27

In which of the following organizational structures does the project manager have the LEAST
authority?

A. Functional organization
B. Weak Matrix organization
C. Strong Matrix organization
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D. Project organization

Answer: A

QUESTION NO: 28

The purpose of Pareto Analysis is to observe the problems and determine their:

A. impact.
B. root cause.
C. probability.
D. frequency of occurrence.

Answer: D

QUESTION NO: 29

When creating a statement of work (SOW) with a third-party vendor, it is MOST important for the
project manager to understand that the SOW:

A. is considered part of a legal contract between the vendor and the organization.
B. should list the assumptions made by the project manager during the cost estimate.
C. is an operational document that provides the vendor with deliverable guidelines.
D. sets the general expectations and requirements for the vendors deliverables.

Answer: A

QUESTION NO: 30

The Delphi Technique is BEST suited for:

A. problem solving.
B. resolving disputes.
C. generating new ideas.
D. product selection.

Answer: A

QUESTION NO: 31

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Which factor has the greatest impact on the estimated per unit labor cost for a project?

A. Historical information
B. Use of outside vendors
C. Change control processes
D. Human resource skill level requirements

Answer: D

QUESTION NO: 32

The project manager is developing a project schedule. The project manager negotiated with all the
execution organizations, and the task times are as short as possible. After manipulating the
schedule, the project completion date is still beyond the date requested by the business owners of
the project. The project manager believes that the content agreed on for the project is appropriate,
and concludes that this schedule should be taken to the business owners and renegotiated. Which
one of the following tools will help the project manager justify the revised schedule?

A. WBS (Work Breakdown Structure)
B. The project critical path
C. Resource loading chart
D. Data flow model

Answer: B

QUESTION NO: 33

A successful project manager is both a Manager and:

A. Technical Expert.
B. Sponsor.
C. Stakeholder.
D. Leader.

Answer: D

QUESTION NO: 34

A charge for the rental of a room that will be used for a project meeting is an example of what kind
of cost?

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A. Variable
B. Unavoidable
C. Fixed
D. Unforeseen

Answer: C

QUESTION NO: 35

Which of the following groups would BEST define who the stakeholders are in a project?

A. The project team members, sponsors, suppliers, representatives from the client's company who
will use the deliverable, and your company's functional department heads
B. The project team members, suppliers, and representatives from the client's company who will
use the deliverable
C. The project team members, sponsors, the executive staff of your company, and the client's
executive staff
D. The project team members, the executive staff of your company, the client's executive staff,
and the functional department heads of your company

Answer: A

QUESTION NO: 36

After several changes are made on a project in the initiation phase, an executive is hesitant to
commit to continued support for the project. What is the MOST appropriate way to regain this
commitment?

A. Give the executive the financial statements to show that the company will still be profitable
B. Give the executive the choice to not be a part of that project, since they are not a primary
decision maker
C. Listen to the doubts the executive has and address the person's hesitations, involve the
executive in project meetings and communications, and explain how these changes are in the
executive's best interests
D. Involve the executive in the weekly progress meetings and communications, along with
providing ROI (Return on Investment) and risk analysis

Answer: C

QUESTION NO: 37
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The project manager for a new accounting software has been informed during the implementation
phase that the software is prone to breaks and crashes. This would be an indication of poor quality
in:

A. concept.
B. design.
C. testing.
D. management.

Answer: C

QUESTION NO: 38

If the risk exposure is $2,496, and the risk consequence is $6,400. What is the risk probability?

A. 3.90%
B. 64%
C. 24.96%
D. 39%

Answer: D

QUESTION NO: 39

What is a constraint that may affect the scope of the project?

A. Communication framework
B. Completion criteria
C. Lessons learned
D. Required end date

Answer: D

QUESTION NO: 40

A project manager can capture the lessons learned from the project to be used during future
projects by:

A. reviewing the closure management plan results one year after the project is completed.
B. conducting a satisfaction survey of the end users 6 months after the end of the project.
C. conducting a debriefing meeting with the project team members prior to disbanding the team.
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D. calculating the final cost and schedule variance after all project work has been completed.

Answer: C

QUESTION NO: 41

What is the role of the line manager in a project plan?

A. Provide resources to a project
B. Control the project budget
C. Request requirements changes
D. Resolve team conflicts

Answer: A

QUESTION NO: 42

If the risk probability is 35% and the consequence is determined to be $74,500, what is the risk
exposure?

A. $212,857
B. $26,075
C. $2,128.57
D. $2,607,500

Answer: B

QUESTION NO: 43

A firm has a number of stakeholders with a wide variety of backgrounds. The stakeholders do not
agree on the objectives for the project. What is the FIRST thing the project manager should do in
order to resolve the differences the stakeholders have with respect to the project objectives?

A. Conduct interviews with each stakeholder to understand which objectives they feel are critical
B. Prepare and deliver a presentation on objective development to all stakeholders
C. Conduct a series of meetings with all stakeholders
D. Conduct a brainstorming session with all stakeholders

Answer: A

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QUESTION NO: 44

Who is responsible for the preparation of the Post Implementation Evaluation Report?

A. Project Manager
B. User
C. Sponsor
D. Senior Engineer

Answer: A

QUESTION NO: 45

Which planning tool should a project manager use to determine the project work effort?

A. Cost benefit analysis
B. Risk analysis
C. Project kickoff meeting
D. WBS (Work Breakdown Structure)

Answer: D

QUESTION NO: 46

Which of the following would be considered potential elements of a final project scope definition?
(Select TWO).

A. References to supporting documents.
B. Requirements change control process from past projects.
C. Alternative approaches that may be used to complete the project.
D. Past project team member performance evaluations.

Answer: A,B

QUESTION NO: 47

Which of the following are valid responses to risk events? (Select TWO).

A. accept
B. assign
C. failover
D. marginalize
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E. crash

Answer: A,B

QUESTION NO: 48

The planning phase of a project is MOST likely associated with:

A. the statement of work (SOW) completion.
B. project charter approval.
C. budget definition.
D. a feasibility analysis.

Answer: C

QUESTION NO: 49

Acceptance of deliverables to multiple locations requires which type of sign off?

A. Design Acceptance
B. Site Acceptance
C. Code Acceptance
D. Module Acceptance

Answer: B

QUESTION NO: 50

A large company has a project document repository containing documentation for every project
conducted. When setting up a document repository, it would be MOST important to ensure that the
repository:

A. be secure, maintained and have user access audited.
B. contain emergency contact information for all project stakeholders.
C. have approval of the project stakeholders.
D. be remotely accessible in event of a disaster.

Answer: A

QUESTION NO: 51
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Which of the following BEST describes ways of building consensus among stakeholders? (Select
TWO).

A. Use a chart to define, assess and promote understanding of stakeholders roles and
responsibilities.
B. Have stakeholders participate in defining measurable goals, budget and risk assessments and
project planning.
C. Keep stakeholders informed of key decisions and project status and communicate with each
stakeholder regularly.
D. Act as a liaison and negotiator between stakeholders during disputes.

Answer: B,C

QUESTION NO: 52

Which component is part of an effective communication plan?

A. Frequency
B. Sign-off procedures
C. PERT (Program Evaluation and Review Technique)
D. Data flow diagrams

Answer: A

QUESTION NO: 53

During the development phase of a project, the project team has identified a number of risks that
could impact the quality of the outcome. Prior to developing a response plan for the risks the team
should:

A. list all constraints of the project.
B. use PERT (Program Evaluation and Review Technique) methodology to prioritize the risks.
C. analyze the probability that each risk will occur and the potential impact of each risk.
D. disregard any risks not on the critical path.

Answer: C

QUESTION NO: 54

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A. stakeholders.
B. project team.
C. vendors.
D. customer.

Answer: B

QUESTION NO: 55

What is one mission of the project steering committee?

A. Provide assistance with completion of tasks
B. Provide oversight and governance
C. Provide project management support
D. Provide cost benefit analysis for the project manager

Answer: B

QUESTION NO: 56

Which task characteristic affects the estimated effort for human resources?

A. Task scope
B. Task cost
C. Predecessors and successors
D. Sequence in the critical path

Answer: A

QUESTION NO: 57

The project team has been working to complete the scope definition and is presenting the scope
statement to the sponsor. The customer asks for changes. As the project manager, which is the
BEST approach?

A. Indicate that the time line for the project to deliver will be extended
B. Outline the impacts of change on meeting the project objectives using scope, time and cost
change examples
C. Listen to the request and indicate more resources will be required in order to complete the
project on the same date
D. Accept the changes and go away to come back with a changed scope statement
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Answer: B

QUESTION NO: 58

What method should the project manager use to analyze complex problems that appear to have
many interrelated causes?

A. Network Diagram
B. Pareto Diagram
C. Fishbone Diagram
D. Monte Carlo Diagram

Answer: C

QUESTION NO: 59

A Confronting (or Collaborating) conflict resolution mode will handle conflicts by:

A. having the parties work through their disagreement directly.
B. avoiding areas of difference and emphasizing areas of agreement.
C. exerting one party's viewpoint at the potential expense of another.
D. bargaining and searching for solutions that bring some degree of satisfaction to each party in a
dispute.

Answer: A

QUESTION NO: 60

in:

A. testing.
B. design.
C. concept.
D. management.

Answer: A

QUESTION NO: 61
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A project charter and a list of high level project requirements enables the project manager to
identify:

A. the high level value of the project to the sponsor and users.
B. the project WBS (Work Breakdown Structure).
C. the definitive project schedule and budget.
D. a detailed, bottom-up budget.

Answer: A

QUESTION NO: 62

A project plan designates several development phases. Some of the phases overlap. The plan
indicates where executive management involvement should occur. Executive management
involvement includes the sign-off upon completion of a phase and approval for the start of the next
phase. The plan indicates that an executive management meeting should take place in 10 days.
The project manager is aware that the current phase will not be completed for 20 days. The
project manager is three percent ahead of budget in terms of cost, and one percent ahead of
budget in terms of time. These figures are in-line with the variance allowance set for the phase by
the executive management at the inception of the phase. What should be done?

A. Hold the executive management meeting on the previously appointed date so there is no
inconvenience to the executive management members
B. Move some of the incomplete tasks into a later phase as there is some slack in the plan that
could be utilized
C. Speak to the executives on the executive management and explain the need to delay the
executive management meeting by 10 days
D. Reduce the estimates of work outstanding to minimize the reported overrun in time and cost

Answer: C

QUESTION NO: 63

A project manager is implementing the quality management plan for a project. The project
manager has been tracking quality issues that have emerged during the rollout and wants to
develop a strategy for preventing these issues from happening again. Which of the following tools
and techniques can the project manager use? (Select TWO).

A. root cause analysis
B. probability impact matrix
C. Monte Carlo technique
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D. parametric estimating
E. Pareto chart

Answer: A,E

QUESTION NO: 64

During the course of a database development project, the project manager conducts a review, and
notices that the project is running over budget and over schedule. What is the MOST common,
non-behavioral reason for projects that exceed budget and schedule?

A. Under allocation of needed resources
B. Focusing on the quality instead of schedule and budget
C. A project with a poorly defined scope
D. Conducting a project with several high risks

Answer: C

QUESTION NO: 65

A project team for a complex project with high organizational visibility consists of staff from several
functional units in the organization. The project manager has learned that two key team members
have been reassigned by their functional managers and will no longer participate in the project
which is under strict schedule and cost constraints. Which of the following would be the BEST
action for the project manager to take? (Select TWO).

A. Redistribute the reassigned team members work to other team members.
B. Attempt to resolve this resource scheduling issue through direct communication with the
functional department managers.
C. Schedule a project review meeting and ask for input from the project team about how best to
address the gap in resources.
D. Establish an outsource relationship with an external consulting firm to fill the roles previously
occupied by these resources.
E. Present a business case and appeal to project sponsors and senior management to retain the
reassigned resources.

Answer: B,E

QUESTION NO: 66

What should be developed first when allocating resources?
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A. Task list
B. Resource list
C. Sequence scheduling

Answer: D

QUESTION NO: 67

A consulting organization has grown 200% in the past year. As the number of consultants has
grown, so has the need for a reporting process and documentation. The project manager asks for
a new set of reports from all employees. The new consultants are not providing these reports
because the current staff tells them there is no need. How does the project manager get the
current staff and the new consultants to follow these new reporting procedures?

A. Publish clear expectations of the roles and responsibilities
B. Offer incentives to those employees who complete the reports on time
C. Replace the current employees who are not following the new procedures
D. Explore using administrative staff to assist in producing the reports
E. Create templates for the required reports

Answer: A

QUESTION NO: 68

What additional information does the responsibility Gantt chart provide when compared with the
responsibility matrix?

A. Time
B. Managers
C. Task Owners
D. Costs

Answer: A

QUESTION NO: 69

exposure?

A. $2,607,500
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B. $26,075
C. $212,857
D. $2,128.57

Answer: B

QUESTION NO: 70

During the closing phase of a project, the project manager should work with each vendor to:

A. discuss future business opportunities.
B. validate satisfactory results, resolve remaining variances and complete the contract.
C. negotiate further discounts, return excess materials and pay the bill.
D. determine steps that could have been taken to avoid any problems that occurred.

Answer: B

QUESTION NO: 71

Which of the following communications techniques would BEST improve stakeholders'
understanding of the project?

A. Town hall meetings with project team providing information and stakeholders having the ability
to ask questions
B. Executive e-mail to all staff on project objectives and desired outcomes
C. Stakeholder representation on the project management team
D. Executive meetings with stakeholders to explain the project objectives and desired outcomes

Answer: A

QUESTION NO: 72

When can you be certain that the SOW (Statement of Work) document is complete?

A. When consensus has been reached by the project manager and the sponsor that project
criteria are reasonable
B. After the system users, managers, and sponsors have reviewed and approved the work
document
C. After the project sponsor has accepted the SOW (Statement of Work), and the project is within
the proposed budget
D. After the project manager and the sponsor understand and agree that project objectives will be
met by the SOW (Statement of Work)
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Answer: D




Which two methods are valid for developing project task duration estimates? (Select TWO)

Answer:

QUESTION NO: 74
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Which one of the items listed below is a deliverable due at the Close Out phase of an IT Project?

A. System Test Plan
B. Design Report
C. End User Documentation
D. Functional Specifications

Answer: C

QUESTION NO: 75

A project manager is taking over a project from a previous project manager. The project charter
has recently been completed. Which of the following phases should the new project manager plan
to start next?

A. initiation
B. execution
C. planning
D. closing

Answer: C

QUESTION NO: 76

Requirements were not anticipated in the original scope of the project nor were they discovered
during the requirements analysis phase. Which risk would MOST likely need to be addressed first?

A. Changing project funding
B. Changing project resources
C. Loss of sponsor support
D. Changing project scope
E. Changing project schedule

Answer: D

QUESTION NO: 77

During an approved project, a vendor contacts the project manager requesting a delay in
delivering a required product by two weeks. This will delay the project completion time. The project
manager explains to the vendor that a delay in shipment will cause the project to run beyond
schedule, and tries to negotiate the delivery time. How might this situation BEST be handled?
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A. Explain the impact of a late shipment to the vendor, request at least partial shipment to avoid
running beyond the scheduled time of completion, and call a meeting to inform the stakeholders of
the project the situation
B. Utilize a project crash schedule to accommodate for the shipment delay and maintain the
project completion time
C. Explain to the vendor that the impact of a late delivery will cause the project to run beyond
schedule, request the vendor to compensate your company for penalties caused by the late
shipment, and inform the stakeholders of the project the situation
D. Inform the stakeholders of the project the schedule delay and get approval to use another
vendor to deliver the product

Answer: A

QUESTION NO: 78

The project manager has just been given a major scope change request to a project. What is an
appropriate initial course of action for evaluating the change request?

A. Conduct a quality assurance review
B. Revise task durations
C. Determine the affected project tasks
D. Perform a risk analysis

Answer: C

QUESTION NO: 79

Which will be detailed in the project planning document(s) with respect to the project manager?

A. Vacation schedule
B. How performance will be evaluated
C. Technical certifications held
D. Names of the project team members

Answer: B

QUESTION NO: 80

A project manager is concerned that a project may be behind schedule and if so, how far behind
schedule must be determined. The project manager correctly calculates that the schedule
performance index (SPI) equals 0.82 and determines that the project is:
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A. 18% ahead of schedule.
B. approximately 8% ahead of schedule.
C. 18% behind schedule.
D. approximately 8% behind schedule.

Answer: C

QUESTION NO: 81

Although small changes may be absorbed into a project without modifying the scope, which one of
the following entities should address significant changes to the scope?

A. Contract Administrator
B. Functional Manager
C. Quality Management
D. Change Control Board

Answer: D

QUESTION NO: 82

Which item represents a milestone?

A. Software has completed user acceptance testing
B. Procuring infrastructure equipment
C. Executive sponsor signs off on the requirements
D. Assembling team members

Answer: A

QUESTION NO: 83

Which of the following techniques is used for tracking the project risks?

A. Probability-Impact matrix
B. Pareto chart
C. R-Chart
D. PERT (Program Evaluation and Review Technique) analysis

Answer: A

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QUESTION NO: 84

Which is the MOST important issue when dealing with a major change that will significantly
change the project?

A. To follow the change order procedure
B. To inform the project team
C. To implement the change within time limits
D. Adjust the allocation of resources

Answer: A

QUESTION NO: 85

Selecting the right (or wrong) team members can affect morale, timelines and quality. Based on
the quotes below, who would the project manager be LEAST likely to add to the team?

A. "Let's take a vote on this."
B. "This idea didn't work for our competitor so why do we think it will work here?"
C. "Benchmarking studies indicate that"
D. "The idea is workable but we may have to make some small changes."

Answer: B

QUESTION NO: 86

Team member listing, scheduled tasks, and risk identification are part of the:

A. WBS (Work Breakdown Structure).
B. communication plan.
C. project charter.
D. project plan.

Answer: D

QUESTION NO: 87

The IT Project Manager notices a schedule variance on one of the deliverables of the project. The
BCWP (Budgeted Cost of Work Performed) is $7,000, the ACWP (Actual Cost of Work Performed)
is $9,000, and the BCWS (Budgeted Cost of Work Scheduled) is $11,000 for the week. Based on
these totals, the project is:
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A. behind schedule by $2,000 for the week.
B. behind schedule by $4,000 for the week.
C. ahead of schedule by $2,000 for the week.
D. ahead of schedule by $4,000 for the week.

Answer: B




The project sponsor wants you to develop and implement Quality Management techniques to
ensure a smooth project transition to the deployment phase. What are two quality management
techniques you can implement? (Select TWO)

Answer:
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QUESTION NO: 89

Under what circumstances would the project manager be required to send a change request to the
sponsor and stakeholders?

A. When the customer agrees to the changes
B. Any time a change request is submitted
C. When the costs exceed budgeted allowable variances
D. When there are no feasible alternatives

Answer: C

QUESTION NO: 90

What is generally the MOST revised document on projects?

A. Issue Log
B. Project Plan
C. Change Request Log
D. Final Acceptance Document

Answer: A

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QUESTION NO: 91

When assessing the feasibility and viability of a given project in the initiation stage of a project,
which factor listed below is the LEAST important?

A. RFP procedures and evaluation criteria
B. Senior management commitment
C. Completion criteria
D. Project scope, time and cost

Answer: A

QUESTION NO: 92

The project sponsor wants the project manager to develop and implement Quality Management
techniques to ensure a smooth project transition to the deployment phase. What is an appropriate
Quality Management technique to implement?

A. Flexible entry and exit criteria to minimize schedule delays
B. Quality measures reported only to the project steering committee
C. Many work teams with few members to maximize the number of deliverable hand-offs
D. Evaluate phase exit milestones using sufficiency criteria

Answer: D

QUESTION NO: 93

The product of frequency of conflict and the magnitude of conflicts is called:

A. conflict consequence.
B. expected conflict.
C. conflict management.
D. conflict intensity.

Answer: D

QUESTION NO: 94

If your project has five team members, how many communication channels do you have?

A. 25
B. 5
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C. 10
D. 6

Answer: C

QUESTION NO: 95

The total operating budget for a project is known as the:

A. closing cost.
B. estimate at completion (EAC).
C. budgeted cost of work performed (BCWP).
D. budget at completion (BAC).

Answer: D

QUESTION NO: 96

A project manager is asked to explain a projects feasibility and viability. Information needed for
this explanation is found in the:

A. comprehensive project plan.
B. work breakdown structure (WBS).
C. resource allocation matrix.
D. scope definition document.

Answer: D

QUESTION NO: 97

Project sponsors have the greatest influence on the scope, quality, duration and cost of a project
during which phase?

A. Planning phase
B. Development phase
C. Execution phase
D. Close Out phase

Answer: A

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QUESTION NO: 98

During an E-business implementation, the project manager notices that different team members
do not work well together. Because of this, the project suffers a severe delay. What should the
project manager do?

A. Force the team members to cooperate
B. Redefine the team members' roles and responsibilities
C. Reward the team members who do work well together
D. Sit down with the relevant team members to discuss their interaction

Answer: D

QUESTION NO: 99

Which statement about user acceptance testing is true?

A. User testing should be performed as part of the system implementation training phase
B. User testing should prove that the system operates to the specified requirements
C. User testing provides an opportunity for users to refine their needs
D. User testing provides an excellent opportunity for errors to be identified in the developed code

Answer: B

QUESTION NO: 100


A. The project team members, the executive staff of your company, the client's executive staff,
B. The project team members, sponsors, suppliers, representatives from the client's company who
C. The project team members, sponsors, the executive staff of your company, and the client's
executive staff
D. The project team members, suppliers, and representatives from the client's company who will
use the deliverable

Answer: B

QUESTION NO: 101

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Which of the following is a possible response to a risk threat?

A. Decision analysis
B. Opportunity
C. Denial
D. Mitigation

Answer: D

QUESTION NO: 102

Which of the following is an effective outcome of a change management process?

A. Strictly prohibits any change of scope during the entire project
B. Minimizes productivity loss during the project
C. Encourages frequent change during the project life cycle
D. Balances project risk and cost

Answer: B

QUESTION NO: 103

What is a reason for reviewing the user requirements document with the client?

A. To verify mutual understanding of targeted product performance
B. To verify mutual understanding of the tests that will be done after the product is completed
C. To verify mutual understanding of project resources
D. To gain the client's acceptance of the detailed design
E. To verify mutual understanding of the detailed project plan

Answer: A

QUESTION NO: 104

The project manager has been asked by the customer to make significant changes to the project.
These changes were not addressed in the Design Document or Project Scope. What is the BEST
way for the project manager to respond to the request?

A. Inform the customer that changes to the scope are not allowed
B. Submit a Change Request to the Change Control Board
C. Implement the requested changes as requested immediately
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D. Redesign the entire project from scratch

Answer: B

QUESTION NO: 105

Which of the following is an output of the initiation phase of a project?

A. Project plan with resources allocated
B. Task listing
C. Project charter

Answer: C

QUESTION NO: 106

The project manager is developing a work plan for a systems development project. The project
manager wants to include the entry and exit criteria used to manage the transition between the
phases of the project. Which deliverable is a criterion to transition to the development (build)
phase of the project?

A. Training curriculum
B. Application interface design
C. Acceptance test scripts
D. Business policies and procedures

Answer: B

QUESTION NO: 107

Given a team performance problem, which is the MOST appropriate action?

A. Talk about concerns
B. Develop an improvement plan
C. Send a memo to the team
D. Isolate the problem person

Answer: B

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QUESTION NO: 108

The column chart that shows the number of resources assigned to a project over time is called a:

A. resource allocation.
B. resource responsibility chart.
C. resource list.
D. resource histogram.

Answer: D

QUESTION NO: 109

What performance reporting technique will the project manager use to examine project results
over time to determine if performance is improving or deteriorating?

A. Pareto reports
B. Fishbone diagram
C. Status reports
D. Trend analysis

Answer: D

QUESTION NO: 110

On every project, who are the four key stakeholders?

A. Senior managers, functional managers, customer and sponsors
B. Project manager, customer, performing organization and sponsor
C. Project manager, functional managers, customer and senior managers
D. Project manager, project team, senior managers and customer

Answer: B

QUESTION NO: 111

A project has achieved a milestone on time but over budget. The project's sponsor asks the
project manager to calculate a budget forecast outlining how much more it will cost to finish the
project. The project manager is being asked to calculate the:

A. estimate to complete (ETC).
B. actual cost of work performed (ACWP).
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C. budgeted cost of work performed (BCWP).
D. estimate at completion (EAC).

Answer: A




Which two task characteristics affect the estimated effort for human resources? (Select TWO)

Answer:
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QUESTION NO: 113

Which of the following can a project manager do to obtain the support of senior management?

A. Involve senior management in definitions of project concept and charter.
B. Discuss the project over lunch with senior management.
C. Provide an update when a senior manager approaches the project manager.
D. Send an email to senior management describing the project.

Answer: A

QUESTION NO: 114

Which of the following ground rules for project meetings help ensure good communication and
keep a project on track? (Select TWO)

A. Publishing an agenda prior to a meeting and keeping to the agenda.
B. Dealing with action items effectively after the meeting and communicating resolutions to the
team.
C. Conducting team meetings when team members make a request or need arises.
D. Defining issues at the start of meeting and discussing them whenever the group wishes.
E. Assigning a scribe to record the meeting minutes for the project archives.

Answer: A,B

QUESTION NO: 115

A project team is having a difference of opinion about technical specifications provided by a
vendor. Which of the following actions should the project manager take?

A. Ask other vendors what they would do.
B. Ask the technical design group to redesign the specifications.
C. Seek the project sponsors assistance.
D. Schedule a meeting between the vendor and the project team.

Answer: D

QUESTION NO: 116

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Select the BEST method for analyzing project communication needs.

A. Project documentation analysis
B. Review information distribution systems
C. Stakeholder analysis
D. Communication infrastructure review

Answer: C

QUESTION NO: 117


A. When there are no feasible alternatives
B. Any time a change request is submitted
C. When the customer agrees to the changes
D. When the costs exceed budgeted allowable variances

Answer: D

QUESTION NO: 118

Of all the potential conflicts in a project, which one is MOST detrimental to team performance and
results?

A. Scheduling conflicts
B. Staffing conflicts
C. Personality clashes
D. Technical trade-offs

Answer: C

QUESTION NO: 119

Of the following problem solving skills, which one will generate the MOST options to solving a
problem?

A. Critical Path Analysis
B. Failure Mode and Effect Analysis
C. Brainstorming
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D. Decision Trees

Answer: C

QUESTION NO: 120

The client has identified that project quality is most important to them. The IT Project Manager in
charge of developing a software package has a deadline for when the project must be complete.
During a weekly team progress meeting, it is discovered that the next milestone will not be
achieved on schedule. Upon further research, the project manager discovers that it is still possible
to complete the next milestone on schedule if resources are added, which will pose additional
costs to the project. What would be the BEST course of action to follow from this point?

A. Schedule a meeting with the stakeholders and request additional funding to ensure the project
is complete on time
B. Inform the stakeholders of the project status, explain how the deadline can still be met if
additional resources are procured, mitigate the costs with an in-place contingency plan, and
ensure the stakeholders that the quality of the project will not be comprised
C. Use the CPM (Critical Path Method) to eliminate slack and procure additional resources to
ensure project completion by the given deadline using a contingency plan to cover the costs of
additional resources
D. Inform the stakeholders that the project will run beyond schedule, use the CPM (Critical Path
Method) to identify and eliminate excess slack, and request additional resources to complete the
project on time

Answer: B

QUESTION NO: 121

A project manager is planning time estimates for a projects initial work breakdown structure
(WBS). The work hours for this project are: Monday through Friday, 8 AM to 12 PM and one PM to
5 PM. A task has been identified that will potentially require the following amount of time to
complete: optimistic:12 hours; realistic: 3 days and pessimistic: one week. When using a program
evaluation and review technique (PERT) calculation, which of the following would be the BEST
expected duration to use for this task?

A. 32 hours
B. 21 hours
C. 16 hours
D. 26 hours

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Answer: B

QUESTION NO: 122

A project manager is responsible for a project at a global organization that has been rumored to be
downsizing its operational staff. Which of the following should the project manager do FIRST to
address this rumor?

A. Analyze the issue to determine its impact on the project.
B. Define a mitigation strategy for the issue.
C. Define this as a potential risk with accompanying contingency plan in the risk strategy
document.
D. Inform stakeholders of the impacts of this potential risk to the success of the project.

Answer: A

QUESTION NO: 123

A project manager learns that a new requirement not in the original scope must be added to meet
quality goals. This new requirement will not cause the project to exceed the original budgeted cost
but may cause the project to exceed the original baseline end-date. Before seeking approval for
this scope change, which of the following would be the BEST action for the project manager to
take? (Select TWO).

A. Review the project plan to determine whether existing tasks can be crashed or fast-tracked to
minimize schedule variance.
B. Outsource the implementation of the new requirement to eliminate budget and schedule
variance.
C. Educate the project team about the need to focus on the originally developed project plan and
discourage adding the new project requirement.
D. Research the source of this new requirement to better evaluate the technical need for the
scope change.
E. Review the project's required priorities for time, budget, and quality to determine tolerance for
variance.

Answer: A,E

QUESTION NO: 124

Which tool is the MOST effective for classifying issues by their frequency of occurrence?
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A. Control charts
B. Trend analysis
C. Flow charts
D. Pareto diagrams

Answer: D

QUESTION NO: 125


A. To verify mutual understanding of targeted product performance
B. To gain the client's acceptance of the detailed design
C. To verify mutual understanding of the detailed project plan
D. To verify mutual understanding of project resources
E. To verify mutual understanding of the tests that will be done after the product is completed

Answer: A

QUESTION NO: 126


A. bargaining and searching for solutions that bring some degree of satisfaction to each party in a
dispute.
B. having the parties work through their disagreement directly.
C. exerting one party's viewpoint at the potential expense of another.
D. avoiding areas of difference and emphasizing areas of agreement.

Answer: B

QUESTION NO: 127


A. vendors.
B. project team.
C. stakeholders.
D. customer.

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Answer: B

QUESTION NO: 128


A. 6
B. 5
C. 10
D. 25

Answer: C

QUESTION NO: 129

A project manager for a large project has facilitated a kick-off meeting with members from all
departments that will be involved in the project. Which of the following should the project manager
do to maintain effective working relationships between all departments? (Select TWO).

A. Provide open and scheduled communication with each department team.
B. Develop clearly defined parameters for matrix management.
C. Develop a website or web log for team members to use to post questions and status reports.
D. Issue a communication mandate signed by senior management.
E. Conduct mandatory weekly meetings for all team members throughout the projects life cycle.

Answer: A,B

QUESTION NO: 130

When should the results of a communication plan be reviewed?

A. At communication plan approval
B. At project closure
C. During creation of the project plan
D. Throughout the project

Answer: D

QUESTION NO: 131

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in:

A. concept.
B. design.
C. testing.
D. management.

Answer: C

QUESTION NO: 132

A project charter is an early high level document developed in the initiation or planning stage of a
project. What is a key component of the project charter?

A. System test plan
B. Business architecture plan
C. High level project scope
D. System deployment plan

Answer: C

QUESTION NO: 133

Which is an effective conflict resolution method?

A. Forcing
B. Compromise
C. Withdrawal
D. Problem solving

Answer: D

QUESTION NO: 134

What is the MOST accurate way to determine a project's duration before execution?

A. Acquire expert estimates
B. There is no way to determine the duration
C. The project manager performs all estimates
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D. Incorporate each individual worker's estimates

Answer: D

QUESTION NO: 135

Which assumption would be the MOST important in creating a high level budget?

A. The members of a project team
B. The hourly rate for project members
C. The quality plan
D. The use of open source programming

Answer: B

QUESTION NO: 136

A new project manager has taken over a project that has been running for three months. The
previous project manager required the project team to provide weekly estimates on the progress
made. The Project Plan shows five phases and 1,000 tasks. The first phase has been closed, and
there are 800 uncompleted tasks. Of the 800 uncompleted tasks, 200 tasks are 50% complete.
Which statement about the project status is true?

A. The project is 25% complete
B. Estimates of remaining effort and expected completion dates need to be collected to get an
accurate estimate of project status
C. The project is 20% complete
D. The project is 35% complete

Answer: B

QUESTION NO: 137

A project executive presented the project manager with the following high level requirements
statement:

Our company needs a purchasing system where the Purchasing department can: create a
purchase order using a vendor catalog database; route the purchase order for approval; verify the
receipt of the order; notify the Accounts Payable department to pay the vendor.

Which statement is a functional requirement based on the project executive's statement?
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A. Develop instructor led training program support with instructor and student manuals and job
aids
B. Change the purchasing process to accommodate the elimination of a hard-copy purchase order
C. Notify the approver of a purchase order
D. Determine how the requisition process interacts with the new purchasing process

Answer: C

QUESTION NO: 138

One of the developers on a project strongly disagrees with the current corporate development
standards, and believes an alternative approach to the task is superior. The project manager does
not have the technical expertise to make a valid judgment as to whether the developer has a
better approach. What should be done?

A. Meet with the person in charge of the corporate development standards and with SMEs
(Subject Matter Experts) to obtain a decision on changing the standards, or obtain an exemption
from the standards for the project
B. Allow the developer to implement the recommendation for the proposed new approach
C. Tell the developer that adherence to standards is compulsory and that therefore the corporate
standards must be followed
D. Hold a project team developer's meeting to allow the team to decide if the newly recommended
approach should be adopted for the project

Answer: A

QUESTION NO: 139

Which is the MOST effective method for generating support for your project plan?

A. Clearly illustrating how the project relates to the company's objectives
B. Requesting input from all stakeholders during the planning process
C. Requiring stakeholders to sign-off on project plan components
D. Providing an open line of communication regarding the project

Answer: B

QUESTION NO: 140

The project manager is tasked with the production of the initial project plan. The project manager
needs to define the tasks needed for the production of the Physical Design Specification. Which
approach should be taken in planning the production of this deliverable?
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A. Assume that the estimates provided for some tasks are higher than actually needed and that
they will balance out any low estimates
B. Include the estimate for the development of the Physical Design Specification with the Logical
Design Specification
C. Include a single task with an estimate of the effort and time to complete production
D. Develop a complete list of tasks with estimates of effort, time and resources

Answer: D

QUESTION NO: 141

A critical vendor has just notified the project manager that due to circumstances outside of their
control, they will be delivering critical supplies for the project two weeks later than originally
planned. What is the BEST immediate course of action?

A. Adjust the project schedule, and seek approval for the changes from the major stakeholders
B. Ask what caused the problem and try to solve it for the vendor
C. Renegotiate the price paid to the vendor for the products
D. Fire the supplier and find a new vendor

Answer: A

QUESTION NO: 142

Which one of the following should be included in a project charter and scope definition?

A. Standard coding methodology
B. CPM (Critical Path Method) diagram
C. Completion criteria

Answer: C

QUESTION NO: 143

A project manager has been assigned to a project that is in the execution phase and whose team
members have low morale. The project manager reviews the comprehensive project plan and
sees nothing about team management. Which of the following actions should the project manager
take FIRST?

A. Ask the more vocal team members their opinions.
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B. Lead a team building exercise.
C. Get advice from the human resources department.
D. Uncover the root cause of low morale.

Answer: D

QUESTION NO: 144


A. Acquire expert estimates
B. There is no way to determine the duration
D. Incorporate each individual worker's estimates

Answer: D

QUESTION NO: 145

Select the MOST effective communication method for providing work instructions and directions.

A. Written communication
B. Video conferencing
C. Verbal request
D. Team meeting

Answer: A

QUESTION NO: 146


A. Issue Log
B. Change Request Log
C. Project Plan

Answer: A

QUESTION NO: 147
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A. The project team members, sponsors, the executive staff of your company, and the client's
executive staff
B. The project team members, the executive staff of your company, the client's executive staff,
C. The project team members, suppliers, and representatives from the client's company who will
use the deliverable
D. The project team members, sponsors, suppliers, representatives from the client's company who

Answer: D

QUESTION NO: 148

After a charter is prepared for a new project, who is responsible for signing the charter?

A. Project Manager
B. Subcontractor
C. Executive Sponsor
D. Stakeholder

Answer: C

QUESTION NO: 149

What is a role of the project manager in a project?

A. Manage human relationships within the team
B. Complete the tasks assigned
C. Defining the projects overall priority in the organization
D. Provide resources to the project

Answer: A

QUESTION NO: 150

Which one of the following processes is MOST significant to meeting quality management
objectives?

A. Planning
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B. Inspection
C. Trend analysis
D. Quality audits

Answer: A

QUESTION NO: 151

During the development of an approved project, the project manager recognizes that the scope of
the project was not well defined, causing a significant budget increase and delay of deliverables.
The project manager requests a meeting with the project stakeholders to inform them of the
required scope deviations. How should the project manager BEST approach the scope variance
for this project?

A. Inform the stakeholder of the required budget and time needed to complete the project, along
with financial justifications such as Earned Value Analysis, ROI (Return on Investment), and
Schedule Variance
B. Define the cost and schedule variances and ask for approval for the required changes
C. Prepare a new WBS (Work Breakdown Structure) showing the time required for project
completion and the new required budget
D. Inform the stakeholders of the required schedule and budget changes, mitigate additional costs
with an in place contingency plan, and get written approval for the changes required

Answer: D

QUESTION NO: 152

A project's sponsor asks the project manager whether the project is on or behind schedule. The
project manager correctly calculates that the schedule variance equals 17 days. The project
manager's response should be based on the understanding that the:

A. project has been in the execution phase for 17 days.
B. project is ahead of schedule.
C. project manager needs more information to answer the question.
D. project is behind schedule.

Answer: B

QUESTION NO: 153

What is the objective of an Issue Log?
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A. To hold a team member accountable
B. To report corrective action taken
C. To secure closure of outstanding issues
D. To log outstanding issues

Answer: C

QUESTION NO: 154

When it appears that a technical limitation will interfere with meeting customer performance
objectives, the preferred response is to:

A. develop a new WBS (Work Breakdown Structure).
B. update the costs to set a new project baseline.
C. notify all project stakeholders of the limitation.
D. develop alternative solutions to the problem.

Answer: D

QUESTION NO: 155

During a projects execution, new project objectives are introduced that were not originally defined
in the projects scope definition. These new objectives have led to confusion and unexpected time
constraints. Which of the following was MOST likely omitted from the projects scope definition that
may have caused these problems?

A. A clearly defined list of project objectives.
B. Consensus from stakeholders on the projects objectives.
C. A business cost justification for the project.
D. Approval from sponsors on the projects goals.

Answer: A

QUESTION NO: 156

A project's sponsor asks the project manager whether the project is over or under budget. The
project manager correctly calculates that the cost variance = $10,365.00. The project manager's
response should be based on the understanding that the:

A. project has spent $10,365.00 to date.
B. project is under budget.
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C. project manager needs more information to answer the question.
D. project is over budget.

Answer: B

QUESTION NO: 157


A. Risk Assessment
B. Pilot / Prototyping
C. Cost / Benefit Analysis
D. Delphi Technique

Answer: B

QUESTION NO: 158

Who is responsible for authorizing closure of the project?

A. Stakeholder
B. Project Manager
C. Customer
D. Executive Sponsor

Answer: D

QUESTION NO: 159

The project manager is assigned to a large project that has been in progress for some time. The
project team has just completed the design phase of the project and is working on the
implementation stage. At this point, which change is possible without incurring the risk of
reworking the entire design phase?

A. Detailed design
B. Mission
C. Scope
D. Delivery date

Answer: D

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QUESTION NO: 160

A project manager has informed the project team that the current project has been escalated to
the change control board and all work should continue as planned. Which of the following BEST
explains the project managers statements?

A. The original scope has been changed and the project schedule and budget will need to be
adjusted.
B. One of the team members is dissatisfied with a changed assignment and this has been
escalated.
C. The project is moving to the next customary stage without any digression from the original
schedule.
D. The project sponsor is wavering on support and will no longer subsidize the project.

Answer: A

QUESTION NO: 161

The project manager has been selected as the project manager for the development of a web-
based stock trading application. The project sponsor asked the project manager to perform an
assessment that will produce a detailed project scope and work plan. What would help to better
understand the project scope?

A. Perform a marketing study to assess the market size and penetration for this type of application
B. Select the city where the application development will occur
C. Select the project steering committee to manage the strategic direction of the project
D. Research and document the regulations governing financial transactions

Answer: D

QUESTION NO: 162

A project manager is creating the scope document for a project with many stakeholders. The
stakeholders have a lot of ideas and want to be involved throughout the project. Which of the
following would be BEST to include in the scope document to minimize scope creep?

A. detailed communication plan
B. well-defined project requirements
C. consensus building tasks
D. risk management plan

Answer: B
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QUESTION NO: 163

If the organizational spending plan has allocated $100,000 for a project, and the high level budget
estimate for that project is $200,000; which of the following is accurate?

A. The organizational spending plan is inaccurate
B. The high level budget estimates are inaccurate
C. The detailed bottom up budget will need to be adjusted
D. The budget is not aligned with the spending plan of the organization

Answer: D

QUESTION NO: 164

The first step for initiating the planning process of a project is to:

A. prepare the project budget.
B. identify project risks.
C. plan the scope of the project.
D. establish a project schedule.

Answer: C

QUESTION NO: 165

To crash a project most effectively, additional resources or overtime should be assigned to which
of the following?

A. The activities with the greatest degree of risk according to risk management
B. Activities along the critical path starting with those longest in duration
C. Those activities that match the skill set of the additional resources available
D. All tasks defined in the WBS (Work Breakdown Structure)

Answer: B

QUESTION NO: 166


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A. To verify mutual understanding of the tests that will be done after the product is completed
B. To verify mutual understanding of targeted product performance
C. To verify mutual understanding of project resources
D. To verify mutual understanding of the detailed project plan
E. To gain the client's acceptance of the detailed design

Answer: B

QUESTION NO: 167

Any documented procedure used to apply technical or administrative direction to the functional
and physical characteristics of an item or system is an example of:

A. resource management.
B. configuration management.
C. schedule management.
D. risk management.

Answer: B

QUESTION NO: 168

A project is behind schedule due to a conflict among team members. After resolving the conflict, in
order to meet the delivery date the project manager should consider:

A. leveling the resources.
B. reassigning resources.
C. crashing the schedule.
D. blaming the late delivery on team members.

Answer: C

QUESTION NO: 169

A project team is having a difference of opinion about technical specifications provided by a
vendor. Which of the following actions should the project manager take?

A. Ask the technical design group to redesign the specifications.
B. Seek the project sponsors assistance.
C. Schedule a meeting between the vendor and the project team.
D. Ask other vendors what they would do.
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Answer: C

QUESTION NO: 170

Team selection is not just a function of finding someone whos a technical or administrative expert.
What will a project sponsor leading a high visibility project look for in a project manager?

A. Leading technical specialists
B. Interfacing with customers / sponsors
C. Developing key personnel
D. Analyzing skills

Answer: B

QUESTION NO: 171

Within Information Technology projects, communications between the project manager and the
project team members should take place:

A. through the formal chain of command.
B. by written and oral communication.
C. via a weekly status report.
D. with approved template forms.

Answer: B

QUESTION NO: 172

What is the BEST approach to conflict resolution?

A. Flexibility and understanding
B. Sincerity with prudent caution
C. Mutual respect and cooperation
D. Strong convictions based on the project scope

Answer: C

QUESTION NO: 173

Project communication planning is often tightly linked with:
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A. organization planning.
B. stakeholder identification.
C. resource planning.
D. budget creation.

Answer: A

QUESTION NO: 174

Which of the following BEST handles large, complex, cross-functional projects?

A. Functional organization
B. Project expediter
C. Matrix organization
D. Project coordinator

Answer: C

QUESTION NO: 175

Which statement describes a realistic basis for setting and measuring project targets?

A. Projects should be planned to include go / no go decision points that are based upon and
initiated by the completion of major deliverables
B. Milestones are set in the plan and should not move
C. The completion of the systems analysis phase that identifies many more requirements than
originally expected, should not cause any changes to the project budget
D. A milestone is a target that is reset whenever the project critical path changes

Answer: A

QUESTION NO: 176

When does defect resolution occur within the project life cycle?

A. Anytime during the project life cycle prior to delivery as specified in the project plan
B. After the product acceptance testing occurs
C. As soon as a defect is found
D. Before each milestone

Answer: A
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QUESTION NO: 177


A. exerting one party's viewpoint at the potential expense of another.
B. avoiding areas of difference and emphasizing areas of agreement.
C. bargaining and searching for solutions that bring some degree of satisfaction to each party in a
dispute.
D. having the parties work through their disagreement directly.

Answer: D

QUESTION NO: 178

A company decided not to compete in a bid. The reason given by the manager is that the chances
of completing the project within the timeframe expected is slim. What risk resolution strategy is
this?

A. risk acceptance
B. risk transfer
C. risk reduction
D. risk avoidance

Answer: D

QUESTION NO: 179

The last deliverable at the Close Out meeting is:

A. passwords.
B. source code.
C. test results.
D. lessons learned.

Answer: D

QUESTION NO: 180

Which component is used to identify detailed project scope, estimate resource requirements,
estimate activity durations and estimate costs?
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A. Business requirements
B. WBS (Work Breakdown Structure)
C. Implementation plan
D. Project plan

Answer: B

QUESTION NO: 181

A team leader has been promoted to be acting project manager while the manager is on personal
leave. Several of the other team members were not told of this organizational change and no
longer want to participate on the team. The project manager spoke with these team members
several times and had not resolved the problem. What should the acting project manager do next?

A. Escalate the problem within the organization
B. Build a completely new team to finish the project
C. Work with the remaining team members to meet the goals
D. Add new people to the team to balance the workload
E. Ask that the reluctant team members be re-assigned to another team

Answer: A

QUESTION NO: 182

Which one of the following will BEST aid in the prevention of scope creep?

A. Well defined lines of communication
B. Definition of responsibilities and tasks
C. All changes are approved by sponsors
D. All changes must go through a change control board

Answer: D

QUESTION NO: 183

A project requires travel. A new employee was recently hired and is not required to travel.
Employees were not pleased when they found out that this employee is related to the project
sponsor and was hired with different requirements than other employees. The new employee also
wants to work from home. Which action BEST resolves this scenario?

A. Request the new employee follow the same rules as the rest of the team
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B. Determine how remote work could be accomplished for your current team
C. Schedule all employees to have equal on-site and off-site availability
D. Locate other staff who could participate in this project without travel
E. Ask the project sponsor to speak with the new employee

Answer: A





Answer:
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QUESTION NO: 185

As part of the overall scope definition and project planning in the initiation phase of a project, the
project charter and SOW (Statement of Work) require the project manager to:

A. investigate industry specific regulations for impact on the plan.
B. develop detailed WBS (Work Breakdown Structures).
C. include contingencies for unknowns.
D. obtain team member agreement on tasks and duration.

Answer: A

QUESTION NO: 186

Given a limited resource from a cross-functional group, which of the following will help insure
follow-through?

A. Get approval from the manager of the resource
B. Try to gain direct control over the resource
C. Earn the respect of the resource
D. Let the resource do what they are told

Answer: A

QUESTION NO: 187

exposure?

A. $2,128.57
B. $2,607,500
C. $212,857
D. $26,075

Answer: D

QUESTION NO: 188

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A. When the costs exceed budgeted allowable variances
B. When there are no feasible alternatives
C. Any time a change request is submitted
D. When the customer agrees to the changes

Answer: A

QUESTION NO: 189

Formal project requirements reviews should identify that 95% of the deliverables meet project
requirements. Which of the following people should the project manager involve in this review
process? (Select TWO).

A. all stakeholders
B. team members
C. subject matter experts
D. sponsor

Answer: A,D

QUESTION NO: 190

In managing a project, the BEST way to prepare for the unexpected departure of a key team
member would be by:

A. a preemptive strike.
B. cross training.
C. shifting workload to other team member.
D. use of a Temp Agency.

Answer: B

QUESTION NO: 191

Which management theory assumes that individuals like to work, want to achieve, and can direct
their own efforts?

A. Maslow's theory
B. Psychoanalytic theory
C. Theory Y
D. Theory X
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Answer: C

QUESTION NO: 192

Long schedule delays, excessive resource consumption, insufficient staff and an unachievable
scope may require:

A. a new timeline for a project.
B. that a project be terminated.
C. a renewed commitment from the project sponsor.
D. that additional funding is obtained.

Answer: B

QUESTION NO: 193

The risk response strategy that seeks to reduce the probability or the impact of an adverse risk
event to an acceptable threshold is called :

A. risk transfer.
B. risk mitigation.
C. risk avoidance.
D. risk acceptance.

Answer: B

QUESTION NO: 194

The project manager is experiencing disagreement between a vendor and the project team. Upon
investigating the situation, the project manager finds that the vendor has increased the price
originally agreed upon in the contract due to market demands. Which is the BEST course of action
in resolving this conflict?

A. Discuss with the vendor the price agreement and the impact on the project, request a change
order, and inform the stakeholders
B. Explain the price agreement in the contract and the impact that will cause on the project, and
inform the stakeholders
C. Explain to the vendor that they are breaching the contract and you plan to seek legal actions
D. Discuss with the vendor the process of making a change order for the price increase

Answer: A
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QUESTION NO: 195

Which of the following should be discussed in a Project Close Out meeting?

A. Ongoing maintenance
B. Project charter
C. Re-assignment of resources
D. Assessing blame

Answer: A

QUESTION NO: 196

The SOW (Statement of Work) is another name for the:

A. narrative description of the work to be accomplished.
B. cost benefit analysis.
C. requirements specifications.
D. WBS (Work Breakdown Structure).

Answer: A

QUESTION NO: 197

An organization is faced with choosing from a number of projects and creates an evaluation
matrix. Which of the following criteria is likely to be the LEAST important?

A. Alignment to business needs
B. Cost
C. Degree of Change within business
D. Training

Answer: D

QUESTION NO: 198


A. 10
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B. 25
C. 6
D. 5

Answer: A

QUESTION NO: 199


A. How performance will be evaluated
B. Vacation schedule
C. Technical certifications held
D. Names of the project team members

Answer: A

QUESTION NO: 200

Projects and operations within a business share many characteristics. Which of the following
characteristics specifically relates to projects?

A. Performed by people
B. Planned, executed and controlled
C. Temporary and unique
D. Constrained by limited resources

Answer: C

QUESTION NO: 201

A project manager follows a well-defined communication plan, conducts regular team meetings,
gives clear work assignments and good directions clarifying work assignments. Which of the
following BEST describes the project manager's activities?

A. creativity
B. iteration
C. theory X management style
D. coordination

Answer: D
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QUESTION NO: 202

Before initiating a changed project condition, a project manager should identify and:

A. explain the change to the project team.
B. justify the need for the change.
C. rationalize the change with the company president.
D. align the change with functional department's schedules.

Answer: B

QUESTION NO: 203

The estimate at completion (EAC) and estimate to complete (ETC) are the same number:

A. at the beginning of the project.
B. during the controlling phase of the project.
C. at the end of the project.
D. when the project is on budget.

Answer: A

QUESTION NO: 204

The IT Project Manager wants to break down the major project deliverables into smaller, self-
contained, more manageable elements for tracking purposes. What is this process known as?

A. Parametric Analysis
B. Cost / Benefit Analysis
C. Feasibility Breakdown
D. Scope Definition

Answer: D

QUESTION NO: 205

Formal stakeholder acceptance of project deliverables occurs during which process?

A. Quality checking
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B. Project scheduling
C. Scope verification
D. Project budget creation

Answer: C





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QUESTION NO: 207

The project is well under way and the project manager notices that the enthusiastic support of an
executive stakeholder has diminished. The project manager believes the executive now has
doubts about the project. Which ability would BEST help the project manager resolve this
situation?

A. The ability to manage team resources
B. The ability to develop meaningful status reports
C. The ability to act without creating negative impact
D. The ability to identify the areas of doubts

Answer: D

QUESTION NO: 208

Which criteria is it important to refer to in the scope document?

A. Schedule
B. Budget
C. Quality
D. Completion

Answer: D

QUESTION NO: 209

A project manager learns that a key piece of equipment has an expected shipping delay of 2
weeks and determines that this could cause an unacceptable delay in the project's schedule.
Which of the following would be the BEST action for the project manager to take?

A. Research the industry and attempt to procure the same equipment from an alternate vendor,
manufacturer, or other source.
B. Determine whether alternate equipment is available from the same vendor that will meet the
project's requirements.
C. Review the project plan to determine whether tasks can be fast-tracked to accommodate the
project's schedule requirements.
D. Review the project plan to determine whether tasks can be reprioritized to accommodate the
project's schedule requirements.

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Answer: B

QUESTION NO: 210

Why does a project manager need an executive sponsor?

A. To sign-off on user requirements
B. To keep the project team focused on its work
C. To provide behind-the-scenes assistance with organizational commitment and support
D. To negotiate contracts with outside vendors

Answer: C

QUESTION NO: 211

Team members are not properly communicating their progress to each other and some work is
being duplicated. Which of the following would be the BEST way to improve communication?

A. Institute another form of communication in place of existing method.
B. Initiate disciplinary action if team members do not comply with the communication plan.
C. Ask for consensus on a different form of communication.
D. Tell team members that they must use the processes established in the communication plan.

Answer: C

QUESTION NO: 212

Which statement BEST describes "Bottom Up" estimating?

A. It requires that a single activity or event have interdependencies with predecessor, successor
and parallel activities or events
B. It is the simplest method for estimating costs on a project with many similarities to other
successful projects
C. It requires the planner to use as much detail as possible and to divide the project into work
packages small enough to allow accurate cost estimates
D. It can be visually represented on a PERT (Program Evaluation and Review Technique) or Gantt
chart

Answer: C

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QUESTION NO: 213


A. Incorporate each individual worker's estimates
B. Acquire expert estimates
D. There is no way to determine the duration

Answer: A

QUESTION NO: 214

Senior management involvement in projects is critical to success. Which of the following is NOT a
good example of senior management involvement?

A. Review and assignment of resources according to WBS (Work Breakdown Structure)
B. Involvement in the project charter and scope
C. Signing off on key deliverables
D. Definition and approval of project scope

Answer: A

QUESTION NO: 215


A. Required end date
C. Communication framework
D. Lessons learned

Answer: A

QUESTION NO: 216

Given limited time and resources to execute a set of projects, what is the BEST way to proceed?

A. Prioritize the projects based on what each sponsor requests
B. Prioritize the projects based on management consensus
C. Prioritize the projects based on what the project manager thinks is best
D. Prioritize all projects equally
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Answer: B

QUESTION NO: 217

A current projects scope definition contains the projects size and costs, assumptions and
stakeholders. Which of the following should also be included?

A. project scope control
B. risk management plan
C. scope change plan
D. work breakdown structure (WBS)

Answer: A

QUESTION NO: 218


A. Resolve team conflicts
B. Request requirements changes
C. Control the project budget
D. Provide resources to a project

Answer: D

QUESTION NO: 219

A checkpoint review in the project plan indicates a:

A. planned date for user sign-off.
B. status report is due.
C. change control meeting.
D. go / no-go decision.

Answer: D

QUESTION NO: 220

The top of the Maslow's hierarchy of need pyramid is:

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A. Self Actualization.
B. Esteem.
C. Physiological.
D. Social.

Answer: A

QUESTION NO: 221

The power strategy that involves using one's personal knowledge to get people to change their
behavior is called:

A. reward power.
B. legitimate power.
C. expert power.
D. coercive power.

Answer: C

QUESTION NO: 222


A. Names of the project team members
B. Technical certifications held
C. Vacation schedule
D. How performance will be evaluated

Answer: D

QUESTION NO: 223

What is the MOST appropriate method to determine if an identified risk has materialized?

A. Use sensitivity analysis
B. Determine if a risk trigger has been reached
C. Develop a risk management plan
D. Review the issue log

Answer: B

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QUESTION NO: 224


A. Required end date
C. Communication framework
D. Lessons learned

Answer: A

QUESTION NO: 225


A. cost benefit analysis.
B. requirements specifications.
C. narrative description of the work to be accomplished.
D. WBS (Work Breakdown Structure).

Answer: C

QUESTION NO: 226

The project sponsor is responsible for:

A. project outcome but not funding.
B. project funding but not outcome.
C. both project funding and outcome.
D. neither project funding nor outcome.

Answer: C

QUESTION NO: 227

Over the course of a long-term project, there have been several major change orders and the
project manager is aware that the project has exceeded the originally planned schedule and
budget. The project manager schedules a meeting with the stakeholders to examine this project.
After a long and careful examination of the project during the meeting, it is determined that this
project is no longer an innovation as planned, but may still have some usefulness for the future.
What is the MOST appropriate course of action?
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A. Determine the salvage value of the project, terminate the project and complete an End of
Project review for future learning, and copyright the idea if possible, since the project no longer
serves the company's purpose
B. Continue the project with no change orders to fit the company's needs
C. Terminate the project and complete an End of Project review
D. Continue the project until completion and determine whether it can be used or not at that time

Answer: A

QUESTION NO: 228


A. Issue Log
B. Project Plan
C. Change Request Log

Answer: A

QUESTION NO: 229

The IT Project Manager is handed a project charter and scope document which outlines every
aspect of a new company approved project. The IT Project Manager takes this document to the
project start-up meeting. Of the choices below, select the BEST choice of who should receive this
document.

A. The project team and client
B. The stakeholders and project team
C. The project team and sponsors
D. The project office and project team

Answer: B

QUESTION NO: 230


A. Cost / Benefit Analysis
B. Delphi Technique
C. Pilot / Prototyping
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D. Risk Assessment

Answer: C

QUESTION NO: 231

What is an example of project scope creep?

A. Increasing equipment prices due to market conditions
B. Developing value engineering alternatives
C. Adding project issues and risks as line items on the project plan
D. Adding non-planned features to the system by application developers

Answer: D

QUESTION NO: 232

The review and approval of the project business case and ROI (Return on Investment) should be
held before:

A. defining the stakeholders.
B. stating project success criteria.
C. obtaining consensus on project mission.
D. proceeding to the project planning phase.

Answer: D

QUESTION NO: 233

A long pending issue has begun to involve and affect more people, thus generating many
dependencies. How should the project manager BEST handle this situation?

A. Break the issue into logical sub-issues
B. Baseline the project schedule
C. Escalate it to upper management
D. Perform risk management

Answer: A

QUESTION NO: 234
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A. Resolve team conflicts
B. Request requirements changes
C. Provide resources to a project
D. Control the project budget

Answer: C

QUESTION NO: 235

A company has approved a budget of $1.4 million to install a new security system. A week after
project initiation the company announces operational budget cuts. Which of the following would be
the BEST action for the project manager to take?

A. Consider the project as unlikely to succeed and start another project to raise available cash
reserves.
B. Seek a less expensive vendor and restart the project according to the original plan.
C. Refer to the risk assessment plan and look for ways to cut expenses.
D. Seek senior managements assistance and request new project funding.

Answer: C

QUESTION NO: 236

QA (Quality Assurance) plans must include:

A. the management of changes in requirements, architecture, design and source code.
B. an analysis of the system architecture, design and implementation path for each requirement.
C. the activities of defect tracking, unit testing, technical reviews, integration testing and system
testing.
D. a determination of the extent and ease with which parts of a system can be put to use in other
systems.

Answer: C

QUESTION NO: 237

What is the last major phase of a project?

A. Acceptance
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B. Turnover
C. Close Out
D. Review

Answer: C

QUESTION NO: 238

During the execution of a software development project, two key developers on the project team
disagree on the intended functionality of a piece of the solution. This disagreement must be
resolved to prevent serious schedule delays. Which of the following would be the BEST step for
the project manager to take to resolve this issue?

A. Negotiate a middle-ground that includes some functionality suggested by each developer.
B. Permit each developer to create a prototype of their suggestion for testing in a user acceptance
lab.
C. Ask the project team to vote for the suggestion that the team feels is technically superior.
D. Allow the project sponsor to select the suggestion that is better suited to the project goals.

Answer: A

QUESTION NO: 239


A. narrative description of the work to be accomplished.
B. requirements specifications.
C. WBS (Work Breakdown Structure).
D. cost benefit analysis.

Answer: A

QUESTION NO: 240

A projects manager and stakeholders have identified a projects timeline as the highest priority
criterion for project approval. The project manager realizes that focusing on a quickly implemented
solution may sacrifice overall project quality. When creating the projects charter document, which
of the following would be BEST to use as the lowest priority criterion to prevent sacrificing quality?

A. finish date
B. start date
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C. resources
D. cost

Answer: D


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CompTIA PK0-002 IT Project+ Certification Exam (2003

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