1.

Ishikawa Fishbone Diagram on Transport Issues

2. Pareto Analysis Sheet
The overall causes from the Fishbone diagram are correlated and summarized in the Pareto analysis
sheet below:
Cause Root Cause Frequency Percentage Cumulative
Percentage
Complex regulatory
framework
Cooperatives
protective stance no
development
Methods 14 33%
(14/43*100)
33%
No infrastructure assessment
Transport
Issues
Bus sector fragmentation
Traffic snarl
Dont stop at bus shelters
Reduced services
Insufficient funds
Pollution
Negative social impact
Lack of capacity
Neglected public interest
Poor legal/administrative structure
Spare part/new vehicle cost increase
No renewal/repair maintenance
Currency devaluation
Poor quality and comfort
Lengthy journeys
Traders monopolize shelters/illegal parking
Financial crisis
No transport planning/service unreliable
Low grade fuel
No network/regional planning
No integrated transport system
Bus routes not reviewed/changed
Constraint on change and development
Poor service improvement
Government lacks authority in
implementing change
Illegal route monopoly
by cooperatives
Protective stance by
cooperatives
Poor ticketing structure
Transport services not monitored

No data on passenger demand
Government unable to
stop illegal activity
Inflexible/complex regulatory framework
No prevention on racketeering
No temptation for public transportation
Low capacity/small size
No bus schedule
Pickpockets
No bus stop poles
No clear line of authority
Bus Material
Environment
Methods Management People
Loan not repayable
Closed routes

Dissatisfied with transport
services
Cause Root Cause Frequency Percentage Cumulative
Percentage
Lack of network and
regional planning
Did not implement an
integrated bus network
Reduced services and
poor service
improvement
No bus schedule and
routes not reviewed
Limited ticketing
structure
Poor bus maintenance
Government lacks
authority in
implementing change
and preventing
racketeering
Bus sector
fragmentation
Illegal route monopoly
Lack of capacity and
infrastructure
assessment
Management 12 28% 61%
Poor quality and
comfort
Bus does not stop at
shelters owing to illegal
parking/trader
monopoly
Lack of capacity and
lengthy journeys
Bus 8 18% 79%
Cause Root Cause Frequency Percentage Cumulative
Percentage
Neglected public
interest
Lack of security
Dissatisfied with
transport service
People 4 9% 88%
Social impact and
pollution
No temptation to use
public service for
except the poor
Environment 3 7% 95%
Low grade fuel Materials 2 5% 100%
Total 43 100%