AN INTERNSHIP REPORT

ON
BENCHMARK TRAVELS AND TOURS


Submitted to:
Apex College, Internship Management Team
in the partial fulfillment of the requirements for the degree of
Bachelor of Business Administration- Travel and Tourism


Submitted by:
Shailesh Shakya
PU Regd No: 2009-2-54-0030
Exam Roll No: 10540025


Kathmandu, Nepal
March 6, 2012









APEX COLLEGE


Letter of Approval


This internship report prepared by Mr. Shailesh Shakya in partial fulfillment of the
requirements for degree of Bachelor of Business Administration- Travel and Tourism
has been supervised by me and recommended it for acceptance.


Name and signature of Advisor:
Date:

















Acknowledgement

This report in been prepared for the internship project on travel agency operation
which has been completed in Benchmark Travels and Tours Pvt. Ltd in Lainchaur,
Kathmandu, Nepal. This report is been prepared in order to know the practical phase
of the course to fulfill the requirements of course of BBA-TT.

The objective of this project is to know and be familiar with the practical and
theoretical knowledge. I would like to express my sincere gratitude to Pokhara
University for giving us this opportunity.

Finally I would like to express my gratitude to Mr. Shubham Paudel (Coordinator of
BBA-TT) and supervisor Mr. Bindu Raj Khanal and Mr. Dinesh Acharya and Apex
College for valuable suggestion, encouragement and guidance as a supervisor of my
project work.

The project work will not have taken the present form of my associate teachers of
BBA-TT family and my classmates for their co-operation and full support to prepare
this project work. In the process of conducting an industrial report I have received a
valuable help from Mr. Bishnu Adhikari (Executive Director). Without his help these
industrial reports of Benchmark Travels And Tours Pvt. Ltd would not have been
possible.












Executive Summary

This report is written as a part of the internship report work of Bachelor in Business
Administration- Travel and Tourism (BBA-TT) course of Pokhara University. This
kind of work provides us an opportunity to have a practical experience on collection,
processing, analyzing information and draw some conclusion on particular field. In
this respect I have chosen Benchmark Travels and Tours Pvt. Ltd.

Chapter-1 consists mainly background of study where I have described tourism in the
view of different scholars, development of tourism sector in Nepal, types of travel
organization, what internship means to us, objectives of internship, limitations that
occurred during this period and methodology.

Similarly, Chapter-2 consists of background of organization i.e. Benchmark Travels
and Tours, internship activities, internship achievements and discussion and
evaluation of my internship work and organization.

And Chapter-3 consist Summary and Conclusion of Internship

Finally, last page consist of bibliography.












Table of Contents

Chapter-1: Introduction ............................................................................................... 1-9
1.1 Internship Background .......................................................................................... 1
1.2 Internship Objectives ............................................................................................ 2
1.3 Introduction of the Tourism Industry ..................................................................... 3
1.4 Types of Agencies .................................................................................................. 4
1.5 Tourism History in Nepal ................................................................................... 5-7
1.6 Types of Travel Organizations ............................................................................... 8
1.7 Methodology ........................................................................................................ 9
1.8 Organization Background ............................................................................... 10-13
1.9 Major objectives of Benchmark ...................................................................... 14-15

Chapter-2: Report about the Internship Experience ................................................ 16-23
2.1 Background of organization ................................................................................. 10
2.2 Internship activities .............................................................................................. 16
2.3 Internship achievements .................................................................................. 17-21
2.4 Discussion and evaluation ............................................................................... 22-23

Chapter-3: Summary and Conclusion ..................................................................... 24-25

List Of Abbrevations

BBA-TT- Bachelor In Business Administration- Travel And Tourism
NTB- Nepal Tourism Board
CAAN- Civil Aviation Authority Of Nepal
NAC- Nepal Airline Corporation
IATA- International Air Transport Association
NATTA-Nepal Travel Agents Association
UFTAA- Universal Federation of Travel Agents Association
GON- Government of Nepal