Prosci Change Management Catalog 2005 v2

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Proscis Best Practices in
Change Management Series

The definitive collection of change management research,
planning and implementation resources

"The Prosci change management methodology takes the mystery out
of change management. The Prosci tools and templates provide a
tactical approach to plan and implement change."

Christina C.
Fortune 500 Financial Institution

"Probably the most powerful and simple and grounded methodology
I've seen for communicating business ideas."

Meredith M.
Earthlink

Call to order at 970-203-9332 or 800-700-2831 (Toll free within USA)
or order online at www.change-management.com
1367 S. Garfield Ave. Loveland, CO 80537 USA 1
Managers
and
supervisors
Front-line
employees

Recommended resources for executives and sponsors:
! Best Practices in Change Management Benchmarking Report page 2
! Change Management: the People Side of Change page 8
! Change Management 4-6 hour briefing for executives page 9

Recommended resources for the change management team:
! Best Practices in Change Management Benchmarking Report page 2
! Change Management Toolkit, Change Management Pilot and/or
Change Management Pilot Professional page 3-6
! Change Management: the People Side of Change page 8
! Change Management certification training page 9
Recommended resources for managers and supervisors:
! Change Management guide for managers and supervisors page 7
! Employees Survival Guide to Change page 8
! Change Management training for managers and supervisors page 9
Recommended resources for employees:
! Employees Survival Guide to Change page 8
! ADKAR worksheets
Change Management resource guide

Why use Proscis change management process:

# Utilizes best-practices research with more than 700 companies world-wide.
# Provides a best-of-the-best change model and structured process that is
independent of any single company or vendor.
# Designed as a proactive process to accelerate change and manage resistance
before problems arise.
# Provides tools, templates and checklists that are integrated into an easy-to-
use framework for managing change at all levels, from top executives to
front-line employees.
# Is based on a knowledge-transfer model that allows you to build your
internal change management competency.

Change
Management
Team
Executives and
Sponsors

Change Management Benchmarking Report

288 organizations share best practices and
lessons learned in change management
Best Practices in Change Management is a benchmarking report detailing the critical aspects
of effective change management. Study participants include team members, change
management advisory team members, team leaders, consultants and management sponsors
from 288 organizations.

! Success factors
Uncover the greatest contributors to the success
of a change management program.
! Methodology
Learn the must do activities for each phase of
the project.
! Role of top management
Learn the key activities your sponsors should do,
as well as the biggest mistakes they could make.
! Communications
Discover the most effective methods of
communication.
! Team structure
Find out the top criteria for a good change
management team member.
! Using consultants
Learn what organizations should be aware of
before hiring a consultant.
Sample of participants
Avaya
Avon Products
BearingPoint
Blue Cross and Blue
Shield of Florida
Cap Gemini Ernst &
Young
Celestica
Cendant
City & County of Denver
CompUSA, Inc.
CUNA Mutual Group
Ericsson GmbH
FAA
Federal Reserve System
Fidelity Investments
Home Depot, Inc.
Hong Kong Government
IBM
Intel
Lockheed Martin
Mutual of Omaha
ODR
Peppers and Rogers Group
Quaker Oats
Sara Lee Bakery Group
State of Wisconsin DOT
Tennessee Valley
Authority
United States Postal
Service
University of
Massachusetts
Wachovia

$169
Style: journal
Pages: 44
Figures: 39
Tables: 10

Key findings from this report:
! Areas where other companies stumbled: critical mistakes,
what they learned from them, and how to avoid them
! Methods for collecting feedback and creating channels for
communication
! Troubleshooting for resistance and tactics for overcoming
! Avoiding top-management mistakes and obtaining support
from all levels
! Must-do activities for each phase of the plan; best ways to
approach the change management process

Change Management Toolkit

A leaders guide for preparing
and implementing change management
Proscis Change Management Toolkit contains templates and guidelines to help you effectively
employ change management and write a complete and professional change management plan.
Complete assessment tools and implementation guidelines will help you implement your
change management strategy.

Proscis Change Management Toolkit
includes checklists, templates and
assessments on CD-ROM or on-line for
ease of use on your project.

Preparing for change
Utilize the most up-to-date
assessment tools to prepare a
change management strategy.

Managing change
Templates, guidelines and checklists
help you create effective change
management plans including your
communication plan, training plan,
sponsor roadmap and resistance
management strategy.
Reinforcing change
Celebrating successes, diagnosing resistance
and reinforcing change will make your
change management process complete. Use
the popular ADKAR model to manage
employee resistance, resolve conflicts and
identify corrective action steps.
$349 Hardcopy
Style: binder & CD-ROM
Pages: 234
Templates: 14
Worksheets: 12
Assessments: 6
Figures: 34
Electronic version of this product is available in the
Change Management Pilot (page 5).

Change Management Toolkit (continued)

Easy-to-use checklists and assessment tools

The Change Management Toolkit allows you to:
! Develop a change management strategy
for your project
! Manage the human side of change, not
just the business side
! Integrate organizational and technology changes
into a single change management plan
! Actively manage resistance to change

About Prosci Toolkits

Prosci toolkits contain
guidelines, templates and
checklists for change
management and project teams.

These toolkits are authored by
industry experts, and include
the findings of Prosci's extensive
benchmarking research with
organizations around the world.

The document templates
provide a starting point or
outline for key project
documentation.

Checklists ensure that key
steps in your project are
complete before moving on
to the next phase. Teams
can avoid making mistakes
and will not forget
important steps in the
change management
process.

Research with more than 700
companies world-wide has
resulted in the most
comprehensive process for
change management. Using this
approach, your team will be
recognized as a role model for
managing successful change and
building change competency.

Electronic version of this product is available in the Change Management Pilot.

Change Management Pilot

(fully electronic version on-line)
Full drill down process find anything within 4 clicks

Benefits of the Pilot:

! Available immediately no
delay for shipping
! Downloadable templates,
worksheets and assessments
allow you to store and
change sensitive data on
your own computer
! Drill-down process, allows
you to find anything within
four clicks

E-learning modules:

# Concepts and principles
# Integrating change management and
project management
# ADKAR
# 7 principles
# Benchmarking and best practices
# Change management process

For a personal guided tour
and tutorial of the Pilot or
for more information about
licensing please call 970-
203-9332.
$449
electronic version on-line
Templates: 21
Assessments: 13
Presentations: 5

Proscis Change Management Pilot includes the entire contents of the Change Management
Toolkit plus:

$ Five PowerPoint presentations you can use with your organization
$ Forty-one downloadable templates, worksheets, assessments and presentations
$ Change Management Best Practices Report findings
$ PDF of the book, Change Management: the People Side of Change
$ Roles, e-learning and problem solving sections

Change Management Pilot Professional

(fully electronic version on-line)
Full drill down process find anything within 4 clicks

Proscis Change Management Pilot Professional is the ultimate resource for a change
management professional. The Change Management Pilot Professional provides resources to
reach each level of the organization. It includes:

$ The entire contents of the Change Management Toolkit
$ The entire contents of the Change Management Pilot
$ The entire Change Management Guide for Managers and Supervisors
$ PDF of Employees Survival Guide
$ Additional sections of Change Management Best Practices Report

The Change Management Pilot Professional
allows you to reach each level of the organization.
The Change Management Pilot Professional:

! Provides the change management team
with the tools to develop the processes and
techniques to help the change succeed:
sponsorship, training, communications,
rewards, etc.
! Includes the resources to get executives
and sponsors on the right track to strong
and visible executive sponsorship.
! Provides the resources to help managers
and supervisors understand the change
and how to help their employees through
the change.
! Includes ADKAR worksheets to enable all
levels, including employees, to become
supporters of the change instead of barriers
to change.

# Available immediately no delay for shipping.
# Downloadable templates, worksheets and assessments allow you to store and
change sensitive data.
# Drill-down process, allows you to find anything within four clicks.

$ 559
electronic version on-line
Templates: 28
Assessments: 15
Presentations: 5

Change Management Guide
for Managers and Supervisors

The Managers Edition to the Employees Survival Guide to Change

! Are you a supervisor or manager that needs to introduce
change to your employees?
! Do you need a tool for focusing on the human side of change
and to manage employee resistance?

Today, taking care of business means taking care of your
employees. The Manager's Edition provides a step-by-step
process for using the Employee's Survival Guide to Change with
your team. The Manager's Edition includes four copies of the
Employees Survival Guide to Change book along with detailed
guidelines and exercises to assist your employees through the
change process. Activities and worksheets are included.

Use the Managers Edition and the Employees
Survival Guide to:
! Overcome resistance and lower employee turnover
! Avoid productivity losses caused by process, technology or
organizational changes
! Lower employee stress and increase employee satisfaction
! Effectively deploy and manage a change in your
organization
Managers Edition Contents
Section 1: Answering frequently
asked questions
Paralleling the Employees Survival
Guide, the Managers Edition provides
answers and activities to address the
tough questions that employees have
about change.
Section 2: Using the ADKAR
model
This section provides a detailed
description of the ADKAR model. By
understanding this model, you can
help your employees use this
diagnostic tool to identify resistance to
change and develop plans for
effectively changing. This section also
has group exercises using the ADKAR
model.
Section 3: Managing change
templates
Taking the results from the teams
ADKAR exercises, this section helps
you build your change management
strategy. This section includes the
following templates:
! Business process change map
! Change management activity plan
! ADKAR employee guide
! Employee roadmap
! Professional development plan
Section 4: Benchmarking results
This section contains the research
results presented in the Employees
Survival Guide as well as specific
findings related to your role as a
supervisor or sponsor of change. It
details the biggest mistakes made by
sponsors and the role of managers
during each phase of the change
process. Learn from the mistakes of
others and benefit from their
experiences.

$189
Style: binder & CD-ROM
Pages: 133
Templates: 9
Worksheets: 6
Electronic version of this product is available in the Change
Management Pilot Professional.

Employees Survival
Guide to Change

A new change management tool just for employees
! Are some employees resisting or unsure about the change?
! Do you need a tool for helping your employees through change?
! Do you need a tool to help manage employee resistance?

Change Management:
the People Side of Change

An easy, quick read, the
Employees Survival Guide
to Change is good advice for
anyone working in the ever-
changing, chaotic
environment we now call
business as usual.
-- Carol Kinsey Goman
Author, This Isnt the Company
I Joined
Jeffrey M. Hiatt
The complete guide to
surviving and thriving
during organizational change
to change
Employees
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Change
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Change
The best Change Management guide a business can provide to its employees.

$14.95
Style: paperback
Pages: 102
Worksheets: 12

$18.95
Style: paperback
Pages: 149
Worksheets: 14
Electronic versions of these products are available in the Change Management Pilot Professional.
There are few tools on the market designed
to help employees impacted by change.
Ironically, nearly one-fourth of major change
initiatives fail because employees are fearful
of and resistant to change. The Employees
Survival Guide to Change answers questions
most employees are unwilling to ask and
uncovers what it takes to survive and thrive
in todays changing workplace.

Chapter 1 Why manage change
Chapter 2 Theories and principles
Chapter 3 Individual change management
Chapter 4 Organizational change management
Chapter 5 Change competency
Chapter 6 Conclusion
What can Change Management: the
People Side of Change do for you?
! Introduces change management to front-line
managers and top-level executives.
! Helps managers and executives understand
their role in the process.
! Easy-to-read guide for managing change
including multiple case studies and
examples.
Great book! This book takes the
sometimes overly academic work
around change management and
makes it easy, understandable and
actionable.
-- Laura Roethe
Change Management Practice Leader
CUNA Mutual Group
Ranked #1 on Amazon

Change Management Certification

Proscis three-day change management program is for change team members and leaders.
It uses Prosci's research-based change management methodology and toolkit. At the end of
the course, participants are certified in Prosci's Change Management methodology and are
able to lead their organizations successfully through incremental and radical changes.
Continuing Education Units (CEUs) are also available through Colorado State University.
This certification is available onsite or through public sessions.
2005 Public session schedule - All 2004 classes are full
(Held in the Colorado Rocky Mountains)

January 25-27, 2005
March 15-17, 2005
April 19-21, 2005
May 17-19, 2005
June 21-23, 2005
July 26-28, 2005
August 16-18, 2005
September 27-29, 2005
October 18-20, 2005
November 15-17, 2005
December 13-15, 2005
Please call 970-203-9332 for details
about onsite programs
Customers from
around the world
This is the best change
management program I have
attended. I wished I could
have attended it 10 years
ago.

Noel Peberdy,
October 2004 Public
Session participant
Excellent! I feel that the program has prepared me to hit
the ground running with change management.

Christina Cashin, August 2004 Onsite participant
The program is an excellent program and is one that every
company should not do without.

Debbie Flores-Malish, November 2004 Onsite participant
Change Management for Executives - This four to six hour course is an excellent change management primer
for executives. The course uses Proscis Best Practices in Change Management, as well as a special customized
booklet of essential information executives must know to do their part in successful change management. The
change management certification course teaches the importance of executive sponsorship. This is an excellent
course to get executives up-to-speed on change management. Please call Prosci at 970-203-9332 to schedule a
course or for more information.
Additional Prosci programs:
Change Management for Managers and Supervisors This course is designed for managers and supervisors.
The course uses the Change Management Guide for Managers and Supervisors which includes detailed
guidelines and exercises to help managers support their employees through the change process. The toolkit is a
step-by-step guide for using the Employees Survival Guide to Change with your employees. The course covers
the seven principles of change, ADKAR and resistance management. It provides answers to frequently asked
questions and gives managers the tools and templates to engage front-line employees and become effective
change agents. Please call Prosci at 970-203-9332 to schedule a course or for more information.

Change Management Resources
Individual products and packages

CM Toolkit and Report $472
CM Toolkit
CM Benchmarking Report
CM Toolkit and CM Pilot $599
CM Toolkit
CM Pilot
CM Series $519
CM Toolkit
CM Guide for Managers and Supervisors
CM Benchmarking Report
CM Practitioners Package $725
CM Pilot
CM Toolkit
CM Report
CM Professional $900
CM Pilot Professional
CM Toolkit
CM Guide for Managers and Supervisors
CM Report

Individual products from above are combined to create discounted packages.

CM Team Launch $534
CM Toolkit
CM Webinar Integrating CM and PM
10 CM: the People Side of Change
Change Management Benchmarking Report $169
288 organizations share best practices and lessons learned in change management
Change Management Toolkit $349
A leaders guide for preparing and implementing change management with easy to use
checklists and assessment tools
Change Management Pilot $449
A fully electronic on-line version of the Change Management Toolkit plus presentations, best
practices and more
Change Management Guide for Managers and Supervisors $189
Managers edition to the Employees Survival Guide
Change Management Pilot Professional $559
A fully electronic on-line version that combines the Change Management Pilot, Change
Management Guide for Managers and Supervisors and Employees Survival Guide
Employees Survival Guide to Change $14.95
A change management tool just for employees
Change Management: the People Side of Change $18.95
Introduces change management with case studies and examples great overview

Proscis Change Management Leadership Series
Order Form
Benchmarking report
___Change Management Best Practices Report - $169

Change Management Products
___Change Management Toolkit -$349
___Change Management Pilot (online) - $449
___Change Management Guide for Managers and Supervisors - $189
(includes 4 copies of the Employee's Guide)
___Change Management Pilot Professional - $559

Change Management books and additional resources
___Employee Survival Guide - $14.95 (1-10 copies)
___Change Management: the People Side of Change - $18.95 soft cover
___ADKAR Worksheets - $2.50/pack of 10, $15 per 100 pack
Change Management Discount Packages
___Change Management Toolkit and Report - $472
___Change Management Series - $519 (CM Tlkt, MG dsktp ed, CM Rpt)
___CM Team Launch Package - $534 (CM Tlkt, CM Webinar, 10 Ppl-side)
___CM Toolkit and CM Pilot - $599
___CM Practitioners Package - $725 (CM Pilot, CM Tlkt, CM Report)
___CM Professional Package - $900
(CMP Pro, CM Tlkt, MG dsktp ed, CM Report)

Please choose from 3 easy ways to order:

1. Call your order in to 970-203-9332
2. Fax your order to 970-669-7005
3. Order online at www.change-management.com
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About Prosci
Prosci is the leading provider of handbooks, toolkits and benchmarking reports in the field of change management and business process
reengineering. Prosci has worked with over 1000 organizations in more than 54 countries on benchmarking and research-related projects in
change management and business process reengineering. This research creates the foundation for the most complete set of change
management products on the market today. Prosci hosts the Change Management Learning Center and BPR learning center, with more
than 50,000 registered members worldwide.

Images from Design Gallery Live image copyright 2004 Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052-6399
U.S.A. All rights reserved.


Prosci Research ! 1367 South Garfield Avenue ! Loveland, Colorado, USA 80537
Phone: 970-203-9332 or 800-700-2831 ! Fax: 970-669-7005
Email: changemanagement@prosci.com
Proscis Learning Centers are independent resource sites that provide access
to articles, case studies, reports based on international benchmarking studies
and other resources. Each Learning Center allows vendors and associations
to list their products and services without fees or commissions,
creating the most complete listing on the Web.
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