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Computer Science Department

Apply problem solving techniques to routine malfunction
Time Allowed: 1 hour

Name: ______________________________________ID:______________
Answer all of the questions. The maximum score is 20. You may not use any notes, handouts or textbooks.
Part One: Written Answers (Total 20 marks)
1) Briefly explain in your own words the two types of problems. (2 marks)
1: ___________________________________ 2. _______________________________________
2) Think about finding the best solution, and the Barriers given. Which Barrier(s) would you choose as the
primary Barrier for you to achieve your objective? And why? Explain it.
(A Barrier is anything which prevents us finding an effective solution)
Barriers: perceptual, emotional, intellectual, expressive, environmental, cultural, etc
i) Barrier-1: ______________________________________________________________________
ii) Barrier-1: ______________________________________________________________________
Part Two: True/ False
1) _________Stopping smoking is a problem when you decide you do not want to stop it.
2) _________Poor communication is a problem when it reduces the efficiency of an organization.
3) ________A computer malfunction is a problem if it does not prevent you completing work on time.
4) ________Problems arise when an obstacle prevents us reaching an objective
5) ________An excessive workload is a problem when it prevents you to work effectively.
6) ________Obstacle is something we have decided we need to achieve
7) ________Objective is anything that prevents us achieving an objective.
8) ________For a Recipient, keeping clear and relevant documentation is vital.
9) ________Without proper documentation, it is impossible to show that the costs claimed from the Contracting
Authority meet the conditions of the Contract.
10) ________ One of the most common sets of activities in the management is planning.
11) ________Every system has 3 main components; inputs, processes, and outputs.
12) ________Clients may be individuals, families and/or groups, agencies or organizations receiving services.
Part Three: Choice Item
1) __________ What type of problem example is Failure of the speaker to arrive at a conference?
a) Closed b) open
2) __________ What type of problem example is something you expected to happen has not happened?
a) Closed b) open
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3) __________ What type of problem is when we want to achieve a specific objective but there are certain
obstacles blocking our progress? a) Closed b) open
4) __________ Which stage of problem solving is correct?
a) Defining problem Finding possible solutions Choosing best solution Implementing the solution
b) Finding possible solutions Defining problem Choosing best solution Implementing the solution
c) Defining problem Finding possible solutions Implementing the solution Choosing best solution
5) Why people fail to solve problems effectively?
a) not using the right methodology b) lack of commitment c) lack of. knowledge & techniques d) all
6) ________is specific accomplishment that must be accomplished in total, or in some combination, in order to
achieve some larger, overall result preferred from the system
a. vision b. goal c. objective .
7) _______ are specific accomplishments that must be accomplished in total, or in some combination, to
achieve the goals in the plan.
a. vision b. goal c. objective
8) Plan has different phases. What comes first among these phases?
a. Analyzing Situation b. seeing purpose or result that the plan is to achieve c. writing a Plan Document
9) One is not among Successful Planning and Implementation guidelines. Which one?
a. Involve the Right People in the Planning Process b. Write Down the Planning Information and
Communicate it widely c. Goals and Objectives Should Be SMARTER d. none
10) What does letter S in the acronym SMARTER mean?
a. small b. Specific c. smart d. special
11) What we mean by some thing is Significant, stretching, simple, sustainable?
a. Time-bound b. Specific c. Realistic
12) Communication cannot be held in the form of _____________:
d. Verbal b. face-to-face c. telephone d. mobile phone e. none