Ryan E.

Riggs
SUMMARY
A highly skilled and innovative information technology professional with broad-based expertise in database
administration, wireless and computer operations, call centers, hardware and software, applications development,
troubleshooting, as well as technical and end user support
Continually provides excellent service to clientele, ensuring repeat business
Streamlines processes to increase the efficiency of an organization
A driven contributor who achieves long-term company goals
Certified in CompTA A!, "##$
EDUCATION
%ellissippi State #&'"###
Associates Degree: Computer Science
SI!!S
(ecommind
Share%oint
)avigant
Assyst
*icrosoft +ffice Suite
*icrosoft Access
,yperion
-idelity %assport
Alert
%+S Control
%C Transact t
C./(-0
1indows
*ac+S
2+S, .3A, S45, AS'6##
E"#ERIENCE
$i%mer&a%e '()*'++ , '*)*'+-
WHDS Processing Specialist
5oaded raw client data into (ecommind Axcelerate and ngestion 2atabases
Created (ecommind Axcelerate and ngestion 2atabases
7ranted users access to (ecommind Axcelerate and ngestion 2atabases
Created and maintained monthly %roduction 2ata (eports for outgoing legal productions
5oaded structured data into (ecommind Axcelerate 2atabases
Added and removed data from *icrosoft Share%oint Sites
Created and 8uality checked )avigant %ortal Sites
Archived 5ive)ote Cases
5ogged and responded to tickets in the Assyst ticketing system
Created /xcel (eports and Access 2atabases to track data and increase productivity
9sed regular expressions in Structured 5oad files to modify existing data to load
!u.ottica Retai% /A0ecco Contract1 '2)*'+' 3 '()*'++
Eyemed Membership EDI Data
5oaded data files into the /ye6## system
.erified validity of data and data type
.erified that loads were within pre-determined ranges to properly meet client re8uirements
Tracked daily load data on reports
Siemens IT So%utions an0 Ser4ices /5roo6source Contract1 *'+'
Helpdesk Agent
Supported an investment firm in installation of software and troubleshooting connectivity remotely to the network
Assisted users over the telephone with their system issues
,elped troubleshoot multiple software packages including *icrosoft +utlook, *icrosoft +ffice and ,yperion
Tec&nico%or /Sta77mar6 Contract1 *''2 , *'+'
Digital Tech
Assisted movie theatres over the telephone and internet with network troubleshooting through (2%
Assisted movie theatres in troubleshooting issues with their on screen advertising e8uipment and playback
1orked tickets within the Alert Ticketing System
Assisted movie theatres in troubleshooting playback issues with digital film content
Assisted movie theatres with shipping and receiving of computer e8uipment, digital film and digital keys
Siemens It So%utions an0 Ser4ices /Consu%tants To You Contract1 *''( , *''2
Helpdesk Agent
Supported a bank in a conversion of a company to the bank:s software
Assisted users over the telephone with their system issues
,elped troubleshoot multiple software packages including *icrosoft +utlook and *icrosoft +ffice Suite
Collaborated with multiple other helpdesks to assist all users with software conversion 8uestions
*aintained a high level of professionalism
Nationa% City Mortgage *''- , *''(
Secondary Marketing Database Analyst
Collaborated with colleagues on system related data for departmental workflow
(an daily ;obs in AS'6##
4ueried AS'6## system for data and generated reports from 8ueried data
Troubleshot AS'6## error messages on ;obs
Streamlined data pulling from systems'servers and used /xcel .3A macros to update daily tasks
nstituted method to ease tracking of loans in ,eld for Sale status
Created multiple databases for receiving and distributing data to multiple departments
2eveloped three Access databases from scratch for %roblem 5oan (esolution department
(an multilevel ,yperion'-idelity %assport 8ueries on mortgage systems
mplemented processes to make system information readily available to users with report generated data
C%ient%ogic8 Inc. *''+ , *''9
Bellsouth Tech
Answered phone calls for 3ellsouth digital subscriber line <2S5= customers
1orked closely with customers on installation, maintenance and cancellation of 2S5 via telephone
Aided customers and shipments of 2S5 modems via telephone
Troubleshot problems, accessing network and ability to connect to nternet
Spoke with network center operations to determine area issues to improve customer connectivity
*aintained high-8uality customer service rating from clientele, resolving issues in a timely manner
Contributed to development of customer relationship management database and supported 2S5 on 1indows ' *ac
/nabled completion of unprocessed orders and trained new employees
No4a In7ormation Systems +222 , *''+
Senior Personal omputer Support Technician
Troubleshot credit card processing issues from merchants running software on personal computers
(esolved issues regarding wireless transmittal of information for processing via credit card terminals
Collaborated with 3altimore +rioles to install credit card processing in stadium via wireless terminal software
Settled issues with credit card processing 8uickly and efficiently
2iscovered problems with software packages and reported to programmers for resolution
1orked closely with customers via telephone on troubleshooting, installing and removing of %C Transact t software
Aided customers with credit card processing via telephone
Supported %+S Control and worked closely with customers on web-based processes in 3*, *acintosh and 5inux
Served as contact for employees with 8uestions regarding specific calls