C 01683077

Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Insight Remote Support

Kiran Mundkur
September 2013
Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 2
HP Insight Remote Support (HP Insight RS)
HP Insight Remote Support is included with a valid HP warranty, HP
Care Pack Service or HP contractual support agreement.
Remote monitoring 24 X 7 for HP servers, storage, networking,
printing and select third party products ... so you gain better
control.
Automatic notification with proactive advisories on potential
hardware problems before they occur, with your Proactive Care
service contract so you can do more with less
Fast, Accurate resolution, with phone home supportso your
business stays up and running. Problem resolution for serious
problems can initiate without customer intervention
HP and Partners
Included with HP warranty, Care Pack Service, or
contractual support agreements
Support available 24X7
irrespective of the location.
Personalized online dashboard
via HP Insight Online
Free resources to focus
on the business
Solutions for Small and
Large businesses
Improve business uptime
Why HP Insight Remote Support?
Channel Partner
HP Support
Business
Customer Value:
Up to 66%* faster problem
resolution
Accurate Troubleshooting:
Up to 95%** First time fix
rate
Customer value proposition
Reduced Costs
(Do More with Less)
Reduced Risk
(Gain Control)
Accelerated Growth
(Keep Your Business Running)
Simplify and automate day to day
system support to reduce cost and time
spent in troubleshooting
Make the most of limited resources
(time, people, and money)
Increase the efficiency of your
infrastructure
Identify issues before they
become problems
Address problems before they become
reactive service requests or system
outages
Proactively monitor your systems and
gain insight of your infrastructure with
HP Proactive Care Service
Quick resolution helps improve
business uptime
Enhance system availability and
business productivity
Reduce troubleshooting and resolution
time as we know who you are and what
your problem is
Anytime, anywhere access via HP
Insight Online
When technology works, business works!
$
HP Insight RS Solutions
HP Insight Remote Support options
HP Insight RS 7.0.8
HP Insight RS Advanced 5.8
Environments with:
up to 2500 remotely supported IT devices
Suitable for small to large IT environments
HP Proactive Care Services
Optional support of HP Insight Online, to view and share device
information with your HP Authorized Channel Partners, online
Optional use of HP System Insight Manager
Environments with:
up to 3250 remotely supported IT devices
HP Mission Critical Services
HP Proactive Care Services
Using HP Systems Insight Manager as a shared host (required)
Improved scalability of the Hosting Device to support up to 2,500 devices
Improved installer that checks for all critical Insight RS system pre-requisites
Ability to perform actions against multiple devices (device deletion, warranty &
contract refresh, device disablement, etc.)
Ability to backup and restore solution quickly and easily by creating automatic
application snapshots
New Hosting Device Health indication that checks critical operating parameters
and services, via traffic light at the top of each page
Comprehensive view of important application information and scheduled
application tasks
Local language User Interface based on default browser language and improved
contextual help
SNMP Service Event Integration Adapter to allow integration with other
management applications or ticketing systems
VMware vCenter collections for delivery of VMware proactive Health
assessments
Ability to create a SAN group and collect from it, in support of a SAN Proactive
Service contract
Support for the secure SNMP v3 protocol, important for any customer handling
credit card transactions and PCI audit
HP Insight Remote Support 7.0.8
Note: HP Insight RS 7.0.8 is a replacement and an upgrade to devices previously supported by HP Insight RS Standard and HP Insight RS 7.0.5.
Key features
HP Insight RS 7.x has earned the
TRUSTe Cloud Data Privacy Certification
from TRUSTe. Read more ..
Released on
August 1, 2013
HP Insight RS
Console
What is new in HP Insight RS 7.0.8?
Improved scalability of the Hosting Device to support up to 2,500 devices
Improved installer that checks for all critical Insight RS system pre-requisites
Ability to perform actions against multiple devices (device deletion, warranty & contract refresh, device disablement, etc.)
Ability to backup and restore solution quickly and easily by creating automatic application snapshots
New Hosting Device Health indication that checks critical operating parameters and services
Comprehensive view of important application information and scheduled application tasks
Local language User Interface based on default browser language and improved contextual help
SNMP Service Event Integration Adapter to allow integration with other management applications or ticketing systems
VMware vCenter collections for delivery of VMware proactive Health assessments
Ability to create a SAN group and collect from it, in support of a SAN Proactive Service contract
Support for the secure SNMP v3 protocol, important for any customer handling credit card transactions and PCI audit
See the Insight RS 7.0.8 Release Notes for the full product coverage and list of new features introduced.
Expanded Product coverage with HP Insight RS 7.0.8
New operating system support for the Hosting Device
Microsoft Windows 2012 Standard and Enterprise Edition
VMware ESXi 5.1 including Update versions
Support for VMware vMotion when installed in a virtual cluster
Web Browser support
Microsoft Internet Explorer , versions 9.x and 10.x
Mozilla Firefox, versions 17.x and 18.x
Google Chrome , versions 18.x
HP Integrity server
HP Integrity Superdome 2
HP Integrity rx2800 i4 servers
HP Integrity BL860c i4 server blades
HP Storage
HP StoreAll Operating System v6.2 and v6.3 support
HP Command View for Tape Libraries software version 3.2, 3.5 and
3.6 support
HP StoreEver MSL G4 Tape Libraries
HP Networking*
HP ComWare-based (A-Series or H3C/3COM) networking switches:
HP 5120-16G SI Switch
HP 5120-48G SI Switch
HP 5500-24G-4SFP HI Switch with 2 interface Slots
HP 5500-48G-4SFP HI Switch with 2 interface Slots
HP 5500-24G-POE+SI Switch with 2 interface Slots
HP Provision-based (E-Series/ProCurve) networking switches:
HP 5406 8p 10GBASE-T 8p 10GbE SFP+ v2 zl Switch with Premium
Software
* Switches configured to use the HP proprietary Intelligent Resilient Framework (IRF) technology or switch stacking capabilities are currently not supported as only the master device will be
monitored correctly. Slave device errors and automatic failover of a master device will produce anomalies including incorrect reporting. HP Insight RS only supports standalone mode for
these switches.
Environment:
Mid-size to large environments with dedicated IT staff ( for up to
3250 devices)
Integrated with HP Systems Insight Manager (SIM) , for use in
Mission Critical environments
Key Functionality:
Remote monitoring, notification/advisories
and dispatch plus comprehensive product coverage, fault analysis
(includes HP-UX MCA fault analysis), warranty/contract information,
and proactive capabilities for HP Mission Critical Services customers
Support for HP IT hardware, including HP Alpha, Non-Stop Computing
and Superdome
Integrated into a centralized, dedicated HP SIM host server
HP Insight RS Advanced
Key features
Success stories
Client: Regional Transportation Commission of Washoe County
Success stories
HP Insight Remote Support software saves us time
and money by monitoring our systems 24/7. By
detecting and resolving issues faster, it helps us
avoid disruption to business operations. By
initiating service calls automatically, it frees us to
focus on other things.
John Ponzo,
Senior IT Analyst,
Regional Transportation Commission
of Washoe County
Read More
Client: MegaFon
Success stories
Before Insight Remote Support, some of our people
had to spend all of their time just investigating
system logs. Now they are free to do planning and
implementing and to install new systems.
They have time to think!
Svetlana Semicheva,
UNIX System Chief Administrator,
MegaFon North-West
Read More
Success stories
Read more Success Stories
MegaFon
Regional Transportation Commission
Dallas Cowboys
Concur
Cerner Corporation
Airbus
HP Insight RS 7.0.8 How does it
work?
HP Insight RS 7.0.8 How does it work?
HP SIM (Optional)
Insight RS 7.0.8
IT Environment with up
to 2500 IT devices
On Premise monitoring
with HP Insight Remote
Support 7.0.8
HP Support
Note HP Authorized Partners will be able to view and provide support to their customers IT environment when authorized by their customers.
Storage
Blade
Servers
Network Servers
Rack
Servers
Includes HP ProLiant Gen8 Servers
with agentless technology
Remote monitoring and
support dispatch
Secure Internet
Contract & Warranty
Database
Automatic Case
Managemnt
Diagnostics and
Data Analysis
Shared Server
HP Insight
Online
HP remote
support
HP Proactive
Care
Access IT infrastructure
information anytime, anywhere
Automate routine tasks to
reduce costs
Prevent problems before
they occur
90% time saved tracking
contracts/warranties
85% time saved tracking
asset configurations
24x7 hardware
monitoring
66% faster time to
problem resolution
95% first time fix rate
Average $57Kcost
savings/1,000 users
with Proactive Care
(IDC Cost of Downtime
tool, July 2013)
An integrated manageability and serviceability experience
Proactive Insight Experience
Automate
*IDC White Paper Sponsored by HP & Intel, The Business Value of the HP Proactive Insight Experience, Doc# 239199, March, 2013
Proactive Services + Insight Online + HP remote support
66% Less unplanned downtime*
43% Fewer unplanned downtime incidents*
50% Service call time reduction*
$112/k annual cost savings*
HP Insight RS 7.X How does it work within the
Proactive Insight Experience?
HP SIM (Optional)
Insight RS 7.X
to 2500 IT devices
HP Support
Storage
Blade
Servers
Network Servers
Rack
Servers
Remote monitoring
and support
Secure Internet
Contract & Warranty
Database
Automatic Case
Managemnt
Diagnostics,
Proactve Data
Analysis,
Reports
Shared Server
Online Monitoring
Insight Online
for Customers
Insight Online
for Partners
Covered with HP Proactive Care service
HP Insight RSA How it works?
HP Insight RSA How does it work?
to 3250 IT devices
with HP Insight RSA,
shared with HP SIM
HP Support
Storage
Blade
Servers
Network Servers
Rack
Servers
Remote monitoring and
support dispatch
Secure Internet
Contract & Warranty
Database
Automatic Case
Managemnt
Diagnostics and
Data Analysis
Dedicated Host Servers
for Insight RSA and SIM
Shared Console
HP Insight Remote Support Solutions
Feature comparison
HP Insight Remote Support Advanced HP Insight Remote Support 7.0.8
Cost of Solution
HP Insight Remote Support comes included with a HP warranty, HP Care Pack or HP contractual support
agreements
Installation
Available as a download package from HP
Software Depot either by accessing it directly or
by following the link to it from the installation
process (e.g. installation initiated from the HP
Insight Software DVD, HP Systems Insight
Manager installation, etc.)
Available as a download package from HP Software
Depot either by accessing it directly or by following
the links as part of the Insight Control
suite/Management suite installation process
Security
Based on standard Internet security protocols as
frequently used for applications like home
banking. In addition advanced audit features
available to check collected information and
methods
Based on standard Internet security protocols as
frequently used for applications like home banking
Privacy
Information collected by HP is never shared with
third parties or other HP entities without your
permission
See: HP Privacy Statement
Information Collected is never shared with third
parties or other HP entities
without your permission.
See: HP Privacy Statement.
Insight RS 7.x has earned
the TRUSTed Cloud Data
Privacy Certification from
TRUSTe.
Monitored Environment Size
Optimized for mid size to large environments
with up to 3,250 monitored devices which
includes select multi-vendor devices
Optimized for up to 2500 monitored devices
Feature comparison
Hosting Device
Recommended to use as a dedicated Windows
ProLiants server to host both HP SIM and Insight
RSA or as a virtual device
Windows ProLiant server that can be shared with
other applications or as a virtual device
Remote Capabilities
24 x 7 remote monitoring
Automated event detection and reporting
without any manual intervention
Automatic service dispatch, based on devices
warranty, HP Care Pack Service or contract
definition
Ability to view warranty and contract details
for all discovered HP devices Needs local
onsite expertise for installation
Tightly integrated into HP SIM
Optionally, integration into HP Operations
Manager and SAP Solution Manager
24 x 7 remote monitoring
Proactive advice and reports with HP Proactive
Care service contract, to prevent problems
Automated event detection and reporting without
any manual intervention
Automatic service dispatch, based on devices
warranty, HP Care Pack Service or contract
definition
Ability to view warranty and contract details for all
discovered HP devices. Needs local onsite expertise
for installation
Optionally, integration into HP SIM and HP Support
Center
Proactive Services
Additional capabilities to deliver proactive
services such as health checks, availability,
patching etc. Available for HP Mission Critical and
Proactive Services customers
Available for Proactive Care customers
Software Updates
Managed automatically through the Remote
Support Software Manager or as an update from
HP Software Depot
Managed automatically through the embedded
software manager or as an update from HP Software
Depot
Problem Resolution
Integrated into HP Systems Insight Manager,
which allows simplification of the customers IT
support processes. Ability to intelligently
integrate with HP Operations Manager.
Detailed problem resolution information,
automatically submitted to HP.
Feature comparison
Products Supported
HP ProLiant, HP Integrity and HP 9000 Servers
HP BladeSystem Enclosures
HP Alpha Servers
HP NonStop Servers
HP Modular Cooling System
HP Dynamic Smart Cooling
HP Rack-mountable and Tower UPS
HP XP Disk Array
HP P6000/Enterprise Virtual Arrays
HP P2000/Modular Smart Array
HP Modular Array
HP Enterprise Modular Array
HP Raid Array
HP Enterprise Storage Array
HP SAN switches
HP Storage Servers
HP Storage Blades
HP Virtual Library Systems
HP Tape libraries
HP P4000 SAN Solutions
HP Secure Key Manager
Network devices including HP E-Series
Switches (formerly known as ProCurve
Switches) or Cisco devices
Selected non-HP servers (IBM, Sun and Dell)
For more details, please see the HP Insight
Remote Support Advanced Release Notes
HP ProLiant Gen8 Servers
HP ProLiant, HP Integrity servers
HP BladeSystemEnclosures
HP Rackmountable and Tower UPS
HP P6000/Enterprise Virtual Arrays
HP P2000/Modular Smart Array
HP SAN switches
HP Storage Servers
HP Storage Blades
HP Virtual Library Systems
HP Tape libraries
HP Modular Smart Arrays
HP P4000 SAN Solutions
Network devices including HP E-Series Switches
(formerly ProCurve Switches) and A-Series
Switches (formerly 3Com/H3C Switches)
HP E5000 Messaging Systems
For more details, please see the
HP Insight Remote Support 7.X Release Notes
Technology requirements
HP Insight Remote Support 7.0.8 and Insight RSA
Note: Please read the release notes (HP Insight Remote Support 7.0.8, HP Insight Remote Support Advanced) for more information
on pre-requisites and other requirements
HP Insight Remote Support Advanced is integrated with HP Systems Insight
Manager (SIM). Each customer is required to supply their own SIM installation
with their own dedicated Central Management Server (CMS). This can be a
dedicated virtual device.
HP Insight Remote Support 7.0.8 requires a Windows HP ProLiant server,
which can be shared with other applications. This can be a virtual device.
Optionally, integration into HP SIM and HP Support Center can be configured.
For security purposes, both HP Insight Remote Support solutions require
access to an encrypted outbound initiated Internet connection
(HTTPS/443) only
HP Insight Remote Support is secure!
All information collected by Insight
Remote Support is encrypted and
digitally signed using an X.509
certificate prior to transport to HP.
Data is sent to HP via secure HTTPS
(SSLv3 or TLS) and is stored in a secure
data facility in one of HPs corporate
data centers.
HP Insight RS 7.0.8 Technical
Specifications
Number of Monitored devices
Insight RS 7.0.8 has been optimized to support up to 2,500 devices per Hosting Device. Normally,
each physical device counts as one when calculating the overall maximum device number. There
are some exceptions that need to be taken into account as listed below:
HP ProLiant Gen8 servers using the embedded iLO 4 capabilities when AHS collections are turned on, count as
5 devices (without AHS collections, each server counts as one device)
Each networking switch counts as 4 devices
Each HP StoreVirtual 4xxx Storage Node counts as 30 devices
Each HP StoreAll Network Storage System counts as 3 devices
Each Tape Library counts as 4 devices
Each HP StoreSure 2000/MSA device counts as 4 devices
Each HP P6000 Enterprise Virtual Array counts as 8 devices
Each VMware vCenter server installation counts as 4 devices
Any device that is configured as part of a SAN collection, adds an additional count of 4 devices
Hosting Device requirements
The Hosting Device must be a physical HP ProLiant server running Windows 2008/2012 or on a
Windows VMware Guest. The table outlines the minimum and recommended Hosting Device
specifications :
Memory Size Free Disk Space
Up to 100 devices Minimum 4 GB for new installations
Recommended 6 GB, 8 GB if using HP SIM
2 GB during a new full installation
4 GB for operation
1
Up to 500 devices
Minimum 6 GB for new installations
8 GB for operation
1
Up to 2,500 devices
Minimum 8 GB for new installations
28 GB for operation
1
1
The disk space requirements are affected by the number and type of devices if collections are configured (strongly recommended and
in some case a requirement of the contract type). Please see the Release Notes for details.
Remote Support Capabilities (Servers)
Some devices require the configuration of
specific protocols to enable monitoring and
collections. See Appendix B in the Insight RS
7.0.8 Release Notes for details:
www.hp.com/go/insightremotesupport/docs
Product family
Monitoring
capabilities
Collection capabilities
Basic
collections
SAN
collections
HP ProLiant Gen8 (agentless)
1
Windows on HP ProLiant
Linux on HP ProLiant
ESX on HP ProLiant
ESXi on HP ProLiant
Citrix on HP ProLiant
Windows 2003 on Integrity
Windows 2008 on Integrity
Linux on Integrity
HP-UX on Integrity
OpenVMS on Integrity
OpenVMS on Alpha
1
In support of Proactive Care or SAN assessments, the installation of a diagnostic agent on the operating system is mandatory.
Remote Support Capabilities (Server/Storage)
Some devices require the
configuration of specific protocols
to enable monitoring and
collections. See Appendix B in the
Insight RS 7.0.8 Release Notes for
details:
www.hp.com/go/insightremotes
upport/docs
Product family
Monitoring
capabilities
Basic
collections
SAN
collections
Tru64 Unix on Alpha
Windows on IBM/Dell PowerEdge Servers
HP Onboard Administrator for c-class Enclosures
HP Integrity Superdome 2 Onboard Administrator
P6000 Enterprise Virtual Arrays
HP StoreVirtual 4xxx (P4000 SAN Solutions)
HP StoreSure 2000 & MSA23xx G2
HP StoreSure MSA2xxx G1
HP StoreSure MSA 15xx
HP StoreAll Network Storage (IBRIX)
HP StoreOnce Backup
HP Virtual Library Sytsem (VLS)
HP StoreEver MSL
Remote Support Capabilities (Storage/Networking/Printer)
Some devices require the
configuration of specific protocols
to enable monitoring and
collections. See Appendix B in the
Insight RS 7.0.8 Release Notes for
details:
www.hp.com/go/insightremotes
upport/docs
Product family
Monitoring
capabilities
Basic
collections
SAN
collections
HP ESL (Enterprise Systems Library)
HP StoreEver EML
HP StoreFabric SAN switches (B, C, H-Series switches)
E5000 Messaging Systems
HP Provision-based switches (E-Series/ProCurve)
HP ComWare-based switches (A-Series or H3C/3COM)
HP Rack-mountable and Tower UPS
Laserjet and Officejet
VMware vCenter Server on HP ProLiant
HP Insight RS Resources and
call to action
Release notes, installation and configuration guides, & other technical documents
Useful links
HP Insight Remote Support:
http://www8.hp.com/us/en/business-services/it-services.html?compURI=1078312
HP Insight Remote Support Frequently Asked Questions:
Insight Remote Support FAQs (107KB, PDF)
Security White Paper: www.hp.com/go/insightfoundation-manuals
Software download: www.software.hp.com
Technical Support: www.hp.com/go/rstechsupport
HP Insight Online: www.hp.com/go/insightonline/info
HP Insight Online - Frequently asked questions
HP Insight Online Brochure
HP Proactive Care:
http://www8.hp.com/us/en/business-services/it-services.html?compURI=1380514#.UWe7t5P-KUY
HP Proactive Insight Experience:
http://h17007.www1.hp.com/us/en/enterprise/servers/solutions/proactive-insight-
experience/index.aspx
Release notes, installation and configuration guides, & other technical documents
Videos
HP Insight RS Overview Video
http://h30431.www3.hp.com/?fr_story=FRdamp378110&rf=bm
YouTube Link:
http://www.youtube.com/user/HewlettPackardVideos?feature=mhum#p/u/0/Kq_iJ
Ycn5SA
HP Insight RS Activate: http://www.youtube.com/watch?v=CNB1KjS6iXc
HP Insight RS Secret to a successful business:
http://h30431.www3.hp.com/?fr_story=567172bca8008c1586aa3b278c97fd4e82
818aa6&rf=bm
HP Insight Online
HP Insight Online Video for Customers
Why HP?
Industry leading remote support capabilities for
environments of all sizes
Increased Total Customer Experience
Faster problem resolution using innovative diagnostics,
and problem resolution integrated into
HP support centers
Helps enable increased proactive advice
and consultation
Call to action
Spend more time focusing on your
business and less time solving problems!
Download HP Insight Remote Support
solution today
and start realizing the benefits!
Thank you

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HP Insight Remote Support

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