English for work, socializing & travel

Elementary UUorkbook
i t
i l i
PEARSON
DHS9
Louis Harrison
Unit Grammar Word focus
Communication
strategies interaction \
1
Arrivals
p4-7
Present simple be Personal
information p5
Requesting p6 From start to finish
P7
2
Getting
together
p8-11
Present simple 1
P8
Present simple:
questions p9
Special occasions p8
Getting together
after work p9
Showing interest
p10
Are you a people
person? p11
3
A dream job
p12-15
Present simple 2
m
like, love and hate
p13
J obs and people
p13
Same or different?
p14
Choosing a
candidate p15
4
We're all
different
p1619
Adverbs of
frequency p16
Prepositions of time
p17
Tellinq the time
p19
Ways of saying 'no'
p18
Arranging to meet
P19
5
Time of your life
p20-23
Comparative
adjectives p20
Superlative
adjectives p2"Hf
; * - . :
Time of your life
p21
Offering help p22 The best way to
help? p23
6
You are here
p24-27
there is / there are
p24
Imperatives p25
Prepositions of
place p25
Directions p25
Asking for help
p26
Welcome to the
trade fair p27
7
Buying and
selling
p28-31
Countable and
uncountable nouns
P28
some and any p29
Food and drink
p28
Describing
products p29
Making
suggestions p30
Asking about
products p31
8
A question of
survival
p32-35
Modal verbs:
can, have to,
should p32
Modal verbs:
question
forms p33
Health problems
p32
Means of transport
p35
Giving instructions
p34
Surviving in a
strange city p35
Unit Grammar Word focus
Communication
strategies Interaction
9
Favourite places
p36-39
much / many, a lot
of/ lots of p36
have got, need,
need to p37
Home sweet home
p37
Our space, our lives
p37
Reactinq to news
p38
On the move
p39
10
Finding solutions
r p40-43
Past simple be p40
too +adjective
/ not adjectiv +
enough p41
Something is not
right p42
Telephoning p42 [ Customers'
expectations p43
11
Turning points
p44-47
Past simple 1
(regular verbs) p44
Past simple 2
(irregular and
questions) p45
Qualifications p46 Asking questions
p46
Completing a CV
p47
12
Getting away!
1 p48-51
Present continuous
p48
Present continuous
or present simple?
p49
Present trends
p49
What do you call
it? p50
Company
presentation
p51
13
Money matters
p52-55
will for predictions
p52
First conditional
: p53
Money p53 Responding p54 Investing money
p55
I 14
Teamwork
I p56-59
Future plans: going
to p56
to or -ing? p57
Personal
development plan
p56
play, go or do?
p57
Makinq it better
p58
Cooperating and
competing
p59
15
What an
experience!
p60-63
Present perfect
p60
Have you ever...?
p61
Emergency services
p61
Checking
information p62
Life experiences
p63
1(6
Take a break
I p64-67
Future
arrangements
(present
continuous) p64
Relative pronouns:
who and which p65
Time expressions
for the future p67
Film and music
p65
Explaining needs
p66
Planning a trip p67
Audio scripts p68-72 Answer key p73-80
I (jj Personal information
Q Communication strategies Requesting
Q Interaction From start to finish
Arrivais
a Match the companies with the countries.
1 Sony_____ fopan_____
2 Reebok_______________
3 BMW_______________
4 Apple_______________
5 Armani_______________
Read the business cards. Are these sentences true (T) or false (F)?
1 J alal is from India. CD
2 Yoshi is a reporter. CD
3 Samisn't a designer. ( ~)
4 Gabriella's email is szabo.gabi@fc.com. ( )
Gabriella Szabo
Clothes desiijljF
Fashionclolies
361226544
email: szabo. ga|pfc.hu
^.S jQ iS b L i , w . , . ......
(C~] m ' 7 ' photographer
Snapshots
Orchard Roadft^^PporS
tel: 00 65 J l
email: schu@snaDshots.sg
S Read the business cards again and
complete the sentences with a / an or -
(no article).
1 J alal is an,/ - Indian. \
2 Yoshi is________journalist.
3 J alal is________events manager.
4 Gabriella is________Hungarian.
5 They are not________fashion models.
6 They are all at________fashion show.
Q Write questions using the prompts
below.
1 Anna / Istanbul? Is Anna from Istanbul?
2 you / model?____________________ I
3 your office / Germany?
4 this / your / business card?______ '
5 they / interested / sport? _________ \
S Answer the questions in exercise 4
using short forms.
1 _________No. she isn't i.
2 _____________________________
3 (ZD_____________ __
4 (Z)__________________ ___________
5 __________
Write the numbers in full.
1 100
2 1,000.
3 100,000.
4 1,000,000.
Q j Match the numbers with the information.
age credit card number postcode address date of birth mobile phone number
4567 3321 7769 5511
02/ 11/1988
Read the text and match the headings
with the paragraphs,
a Broken down
b Not on time
c I'm ill
d No money
Four numbers to save!
So you're good at remembering dates and
numbers? Really? In some situations, keeping
some numbers on your mobile phone can save us
time, money and stress. Take ten minutes and put
these numbers in your phone.
Losing a credit card is very bad news. With your
credit card company's number you can cancel your
card before you have any more problems.
2
When your car breaks down, you need to call your
car rescue service. This is a number for every driver
to keep on their phone.
3
Are you late for work again? Make sure you have
a friendly workmate's number. They can help your
office plan to do anything important while you're
away.
He or she is the person with all your health details.
They can help you when you aren't feeling well or
something really bad happens when you are away
from your home town.
] Read the text in exercise 3 again and match the two parts of the
sentences.

1 Keeping important numbers

on your phone
2 You can cancel your credit card
3 A doctor
4 The car rescue service
a is good when your car
breaks down.
b can stop a lot of stress.
c with the credit card
company number.
d can help you when you
are feeling ill away from your
home town.
Complete the conversation with the words in the box.
phone number password email address
date of birth mobile phone number
Customer assistant: Thank you for your order Ms Hand. Can I take a few
more details from you to complete the order?
Leila: Sure.
Customer assistant: What's your1 ?
Leila: It's Ankara - that's 0312 and the number is 351 4022.
Customer assistant: And can I take your2 too?
Leila: Yes, that's 312 255 4121.
Customer assistant: Let me just say that back to you - 312 255 4121.
Leila: That's correct.
Customer assistant: And vour3 ?
Leila: It's leilah@yaboo.com.
Customer assistant: Thanks. Can I have vour 4 ?
Leila: Yes, it's the second of February 1992.
Customer assistant: And finally, can vou think of a 5 so when
you call again we can find your personal details quickly.
Leila: Let me think... my password is Leila92.
B
C Communication strategies Requesting
B * 2 Listen and match the conversations with the pictures. Q Write if the sentences are requests (RQ)
Conversation 1
or responses (RP).
Conversation 2
1 Could you take me to the airport?
o
Conversation 3
2 Can I have your name?
O
E l W Listen again and complete the conversations.
3 I'm sorry, I can't. I'm washing my hair.
CD
4 Of course. I'm Steve King.
CD
Conversation 1
Taxi driver: Hello, where to?
5 Can you say that again?
CD
Maria: 1 take me to the Vacation Inn Hotel, please?
6 Could I see you later?
CD
Taxi driver: The Vacation Inn Hotel. There are two of them -
7 Of course, it's 01457 866323.
CD
2 tell me which one?
8 Sure. Which terminal?
CD
Maria: Two of them? Oh dear. I don't know - I'm going to
a conference there. Now match the requests and responses
Taxi driver: 3 call the hotel and find out?
in exercise 4 to make mini-dialogues.
Maria: That's a good idea. Oh, I don't have my mobile.
Put the responses and requests in order.
4 call with vour phone?
1 o f/ I / can/a / water / please / alass / have
Taxi driver: Er, well OK. Here you are.
Conversation 2
2 to / you / me / later / could / ask / J ohn /
Maria: Hello.
meet
Conference registrar: Good morning. Are you here for the conference?
3 move / w e / could / our / to / Tuesday /
Maria: Yes, I am - I'm one of the key speakers. meeting
Conference registrar: OK - 5 tell me your name?
4 can / something / ask / you / 1
Maria: I'm Maria Hopkins.
Conference registrar: 6 sian the Conference Speaker list here, please?
5 Marta / please / you / give / this / to / could
Maria: Sure.
Conference registrar: Thanks. Right-that's all finished.
Maria: Great. 7 have my reaistration badae. please?
Conversation 3
Shop assistant: Good evenina. 8 help you?
Maria: Yes, I'm looking for a present for my son.
Shop assistant: OK.
Maria: 9 look at that book there, please?
Shop assistant: Here you are.
Maria: Oh, that's nice. 10 vou wrap it for me. please?
Shop assistant: Yes, of course.
o
D| ^ Interaction Fromstart to finish
o
Q Complete the table.
Country
Complete the crossword using the clues and the words
in the box below.
Russia
Canada
3
Spain
5
Portugal
Oman
Nationality
1______
2
Irish
4
Chinese
7 _ _ _ _ _
Pakistani
cafeteria surname battery drop
receptionist company espresso
1 an organization that makes or sells things
2 a small cup of very strong coffee
3 when something falls out of your hand, you________it
4 someone who works at a desk near the entrance of a hotel
5 the name you share with other people in your family
6 an object that provides the electrical power for a mobile
phone
7 a restaurant where you collect your own food and take it to
a table to eat it
Q Match the jobs with the descriptions.
driver make-up artist designer hairdresser bodyguard
journalist model photographer
This person ...
1 protects other people.
2 takes pictures._______
3 wears clothes in fashion shows.
4 works for a newspaper or magazine.
5 puts cosmetics on people.________
6 draws fashionable clothes.________
7 cuts people's hair.________
8 takes people by car.________
Complete the text with is or isn't in each gap.
FamQusJiusbcmds.........
Dan Elson 1_____ _ from* Australia, but he 2 ^**-' from Perth,
like Hs wife Pamela. Dan 3______ a fashion'hairdresser - he
4_____ interested In fashion andl he 5'2____ very good at
\hfs job. Dan and his wife^iamela often work together and they
fc6 often both in the same place at the same time.Dan
7* - a very busy person but he 8 - as busy as his wife.
* Pdiffela often works long' hours and at home Dan _____ fhe
jSerson who cooks dinner and washes up. Dan says 'People think
watching TV J o.__________________ my favourite thing, but it n ___- my-
Lfavourite thing 12______ looking after Pamela/
n Present simple: questions
Q Communication strategies Showing interest
H Interaction Are you a people person?"
Getting together
D Match the words with the pictures.
thanksgiving engagement party birthday party housewarming party
1 2 _________________
a Read the text and tick (/) the things that happen at
Thanksgiving.
1 Americans celebrate the President's birthday. CD
2 Workers have a long weekend. CD
3 People eat roast beef. CD
4 People watch Thanksgiving parades. CD
Thanksgiving
Thanksgiving takes plate on the fourth Thursday of November
and usually lasts aroufid four dafs. Schools have a four-day
r five-day holiday andjiworkers have Thanksgiving and
another day as a holiday. Thcfnksgiving Eve, the night befoi'e
Thanksgiving, is a very busy night as college students,Cprrie
Da^J Sme to theij families a$d have reunions with their
friend's. People prepare a big0 eal for families and friends
orr'Thanksgiving to remember a meal in 1621 with the first
European and Native Americ&ns. Before the meal people s^iy
%s;||irt prayer then eat fo8<^ke tUi^ey, pumpkin pie, sweet |
corn and potatoes. After the meal, Americans go to see
ThawkSgiving parades and watch American football games. *
Q Read the text again and complete the sentences.
1 ________children have a four- or five-day holiday.
2 The night before Thanksgiving is a very________time.
3 People________a meal in 1621.
4 After their meal people watch________games.
3 4 ___________
Q j Complete the sentences with these words.
make wear takes lasts happens carry think
Up Helly Aa 1_________ place in Lerwick, the capital of the
Shetland islands 160 kilometres north of Scotland. It
2________on the last Tuesday of J anuary when the nights are
very long and the days are short and it3________one day.
People celebrate the end of the holiday season. They build
a ship and 4_________special clothes to wear. On Up Helly
Aa evening people 5________their costumes and parade
through the city and they 6________burning torches to the
ship. They set the ship on fire and watch it burn. Then there is
dancing and theatre for the rest of the night. This event makes
me 7________about the old Viking traditions hundreds of
years ago.
6 Present simple: questions
Q Complete the questions with the words in brackets.
.you.
.she.
.you.
he
we
_ to work every day? (travel)
_ meat? (eat)
_ your boss? (like)
. late a lot? (work)
. training for this? (have)
Q Write answers for yourself for the questions in exercise 1
using the prompts below.
1 Yes,_________.
2 No,_________.
3 Yes, of course________.
4 Yes,_________.
5 No,_________.
E l Read the text about the Big Barbecue. Put the words in
pie correct order to make questions.
1 the / where / take / does / party / place________ ?
2 does / long / how / last / party / the_______ ?
3 members / do / how / there / get / staff_________?
fl to / party / goes / who / the_______ ?
Q Read the text and answer the questions you wrote in
exercise 3.
1
2
3
4
Q Find phrases in the text which mean the following.
1 talk about a difficulty with somebody________
2 spend time with people in order to have fun________
3 have a good time ________
4 wear informal clothes________
Q Complete the email with the words and phrases in the
box.
as usual anniversary I'm fine enjoy ourselves
special occasion I mean
To: dorota@hotpost.com
Hey Dorota,
How are you?1_______ . We're working hard
2_______ , but next week is our summer barbecue.
. this year because it's Stefan's It really is a 3___
25th 4_______ as the boss of the company.
Everyone goes to his ranch at San J ose and 5_
everyone - even the cleaner! We usually 6___
a lot - it's great fun.
Write soon,
J olanta
The Big Barbecue
Every year 10,000 workers from all over the world
are invited to a ranch near San J ose. The invitation
says 'Dress casually, have fun!' Some office workers
from the city go there by bus, workers in other
countries fly there. But nobody wants to miss the
party - it's Stefan Fellow's summer staff party.
Stefan began his software company in 1986 in his
father's garage in San J ose. Each year Stefan had a '<
party for his: employees - first one or two, then ten
or twenty, now over ten thousand. As the company
got bigger, so dM the party - everyone comes to
enjoy themselves, from top managers to the office
cleaner. It gives Stefan the chance to socialize with
all his employees and discuss their problems. And
where is Stefan during the party - where he started
in 1986 - at the barbecue cooking for his guests
and chatting.
C Communication strategies }Showing interest
a Put the expressions under the correct heading.
Where is that? Well Is that far? That's nice.
That's really interesting Really How interesting.
Um Do you go there often?
A B C
Showing Follow-up Thinking about
interest questions the answer
Q 3 Listen to a conversation and choose the answers.
1 What are the people waiting for?
a a taxi
b a train
c a plane
2 How long is it delayed?
a 40 minutes
b three quarters of an hour
c four hours
3 Where does Mansukh change?
a Munich
b Mumbai
c Scotland
4 Why is Mansukh travelling?
a for a holiday
b to see family
i t for work
Listen again and complete the conversation.
Anna: Oh no, another delay!
Mansukh: Sorry?
Anna: The plane is late - there is another delay.
Mansukh: 1_________is the delay?
Anna: 45 minutes.
Mansukh: I hope it isn't longer. I have a connecting flight to
catch in Munich.
Anna: Oh really? 2________?
Mansukh: I'm flying to Mumbai.
Anna: Mumbai - how nice. 3_________ ?
Mansukh: No, my family are there. I'm visiting them for my
holiday.
Anna: How long are you going for?
Mansukh: About two weeks.
Anna: 4________in Scotland?
Mansukh: Umm, no. Well, yes.
Anna: No and yes?
Mansukh: I work at the university - I'm a visiting lecturer.
Anna: A visiting lecturer. That's interesting. 5________?
Mansukh: Solar power - you know, getting electricity from the
sun.
Anna: Oh, really - tell me more about it.
Q Choose the best response to each sentence.
1 My wife works in the same school as you.
a How interesting.
b How terrible.
2 We are going to Egypt next week,
a Oh dear.
b Oh really?
3 I live in London, but my family is in Sri Lanka,
a Do you visit them often?
b Is that far?
4 My hobby is learning to dance the Salsa,
a Really! You look too old for that.
Interaction Rre you q people person?
B
Q Find ten words in the wordsearch to match these
definitions.
1 the friend someone likes the most
2 a small area of a town
3 someone who is travelling in a vehicle but is not driving it
4 a system of things that are connected
5 an activity that you enjoy doing in your free time
6 a group of shops built together in one area
7 not having anyone with you
8 time when you do not have to be at work
9 when someone asks you to do something nice with them
10 an organization for people who have the same interest or
enjoy similar activities
I I

B B Y N W
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B Complete the sentences with the correct form of the
words in the box.
accept surf join get to know
Read the text and complete it with the words in exercise 2.
A Virtual Social
Network...
The Internet is a big place - very big. But
many people want to feel part of a network
where they can 1________people with the
same interests and similar opinions. So just
what is a social network? All communities
have a common point - a favourite hobby or
being a parent. But a social network isn't just
about interests and hobbies. It encourages
communication between people with chat
rooms and discussion forums and these
discussions can take place for months. When
people 2________a social network they start
to meet other friends, then they don't want
to leave. They spend so much time chatting
to friends in the network that they have
less time to 3________the Internet looking
for interesting things. Helen Reilly has two
young children but lives in the countryside.
She found a friendly network in OnlineMoms.
There is always someone online to 4________
you as a friend/ she says. 'I call it my Internet
neighbourhood'.
1 Serap________the tennis club last year.
2 I'd like you to ________this gift from everyone.
3 Switch off the computer, now - that's enough time___
the Internet.
4 Gerry meets all his employees one by one - he likes to
all his workers.
Q Read the text. Are the sentences true (T) or false (F)?
1 Internet social networks share something. CD
2 A community website is about interests and
hobbies only. CD
3 An Internet discussion can last for months. CD
4 When people find an internet community, they
do not want to leave. GD
n like, love and Ht
Q Communication strategies Same or different?
f j Interaction Choosing a candidate
R dream job
Present simple 2
a Match the jobs with the definitions.
lecturer secretary accountant mechanic lawyer surgeon
This person ...
1 keeps records of how much money a business has received
and spent._____________
2 advises people about the law and speaks for them in court.
3 teaches a group of people about a subject..
4 repairs vehicles and machinery. .
5 deals with office administration, arranges meetings,
answers telephone calls etc, in an office.____________
6 operates on people's bodies to repair or remove something
inside._____________
a Complete the text with the verbs in brackets.
Read the text and answer the questions.
1 How many hours does Ben work?________
2 Where does he live?______ -, 1.
3 Who does he show around? _____________
4 How many people applied for the job?.
Complete the sentences with the words in the box.
watch wash go not finish worry
1 Sam's a student - he studies all day and at the weekend he
cars for extra money.
2 A sales person_____________all over the country for their
work.
3 She thinks about her job all the time - she really_________
about it too much.
4 Anna works long hours - she______
evening.
5 Do you like boxing? I think Philippe.
until 10 in the
it too.
The best job
in the world
34-year-old Ben Southall works 12 hours a month and lives on a tropical island near Australia in a rent-free luxury house
next to the beach. He gets paid $AUS 150,000 to do the job. What are his responsibilities?
Ben1___________ (not work) very hard. He 2____________{get up) and goes swimming in the coral reef, he
3 " (feed) the rare tropical fish and explores the islands. He shows tourists round the islands and
4 ____________ (take) them diving. Lots of tourists visit the island, but they 5 _ _ _ _ _ _ _ (not stay) there - they
6 ...V (fly) there from Australia and 7___________ (go) back at night. At night Ben 8____________ (write) a
blog about his adventures. How did he get the job? The job is part of TourismQueenslands marketing - they advertised the
job and 34,000 people applied. The winner was Ben, the person with the best job in the world.
Don't be a team player Poor work habits
Watch the clock Discuss your problems
Read the text again and answer the
questions.
1 What kind of people do managers like?
a People who work in teams.
b People who work on their own.
2 What shows that you're not interested in
your job?
a You come into work after everyone
else.
b You are early for work in the morning.
3 What do people at work want to hear
about?
a Your problems.
b Anything except your problems.
4 What is bad work?
a Thinking about the weekend at work,
b Thinking about work at the weekend.
Q Read the text and match the headings with the paragraphs.
How to moke your
monoger hate you
1 ____________
When you say 'It's not my proble^you solve it- I don't care,' you're not
working as part of your team and your manager can see this. Managers like
people to work in teams.
P p l j
Are you the last person at work in the morning and the first out of the office at
the end* f the day? This shows that you're not interested in your job. Managers?
like;people who-like their jobs.
By ______
Do you talk about your personal problems at work? This can make people
at work angry and make more problems for you. Other people aren't really
| interested in your problems, so leave them at home. Don't bring them to work.
4______________
Do you do your job well or just well enough? Bad work is a sure way to make
your manager dislike you. Don't go to work and think about the weekend-think
about your job and your team.
3 Shopping is terrible. I really don't like
for clothes, (shop)
4 I love_____________ .
5 In my free time I like______________.(dance)
6 These photocopies are terrible - the machine
is 15 years old. I don't like this
( 3 Complete the sentences in exercise 1
using the word in brackets where necessary.
B Which sentences in exercise 1contain a
verb (V) or a noun phrase (NP) after like, love
or hate? Write V or NP and then write the
verb or noun phrase.
sentence 1_______________________ ___ ( )
sentence 2_____________________________CD
sentence 3__________ ;_________________ CD
sentence 4_____________________________CD
sentence 5___________ _________________CD
sentence 6__________ __________________ CD
| Look at the pictures and match them to sentences 1-6. Use the underlined
J mi will complete the gaps in exercise 2.
words to help you.
1 I hate people_____________ their
mobile phones when they are in a meeting,
(answer)
2 Mv email is full - 1don't like___________
at all.
C Communication strategies Same or different?
Q | Write answers to mean the speaker thinks 'the same' (S) or
'different' (D).
1 I really don't like cold weather. (S) Me neither .
2 Susan goes jogging every day. (S)_____________ .
3 Franco loves new gadgets. Really? (D)___________ .
4 We're"not happy that we're leaving the old office.
(S).
5 I think the new boss is really nice. (S)_____________ .
6 It's only 11.30 and I'm already hungry. Really?
(D)___________.
Q $) 4 Listen to the conversation and choose the answer.
1 Where are the people?
a in a caf
b in a canteen
c in a restaurant
2 Where is the staff away day going to be?
a close to the office
b faraway
c in the office
3 What are they both doing?
a travelling by train
b travelling by car
c staying at the same hotel
4 From what time does the financial director want the accounts?
a last week
b last month
c last year
Listen again. Put a tick (/) in the correct column for each
question. Put a cross (A) if the person says they do not like
something.
Who... Magda lain
really needs coffee?
likes the away day?
likes travelling?
likes to see everyone?
likes team building
activities?
likes the financial
director?
Q Complete the conversation. Listen again if necessary.
lain: Hi Magda - I'm making some coffee - would you
like some?
Magda: Oh, yes please. Oh, I really need a cup of coffee.
lain: 1_____________ . How are you?
Magda: I'm fine. I'm looking forward to the staff away day.
lain: Yes, me too.
Magda: But this year we're going to Rochester,
lain: I know, I think it's a bit far to go - 1don't really like
travelling.
Magda: 2_____________ . I think I'll go by train.
lain: That's a good idea - it takes hours by car. I know
- I'm driving there. Are you staying at the Meta
Hotel?
Magda: Yes, are you staying there too?
lain: Yes, I reserved a room quickly.
Magda: 3____________ . It's very busy when all the staff
go to the same place.
lain: It's good to see all the staff though.
Magda: Yes, it's good fun. But the activities ...
lain: Like the team building activities?
Magda: Yes, the team building activities.
lain: You don't like them?
Magda: No, not at all.
lain: Really!4______ ^^^ juike them a lot.
Magda: ^h y ^
lain: f ; It's good fun and it's nice to see people relax.
Magda:. Well, I can't relax and have fun. Last ytjl was in
th same group as the financial director.
lain: * Me too^l think she is a really nice perspri.
Magda: Really! 5 . Not at the moment. She's
the reason I neegjgome coffelghow. She wants all
the accounts for last year,
lain: O f^c ^ don't have the time to <dotht. j
Magda: SoawMli________ .
G l*** Interaction Choosing o candidate
Q Read the job advert. Are these sentences true (T) or false (F)?
1 The job is only in Australia. C
2 The person needs to write reports. C
Tourist Board
Marketing Officer
Queensland Tourist Board,
30 Makerston Street, Brisbane
Salary AUS $75,000
The Queensland tourist board1 '
a marketing officer to join their exciting and
energetic team. The job is based in Brisbane but
involves travel to other countries. Candidates can
2____________ online by filling in the form
below or they can 3____________ to the
address above.
3 The person needs to know about New Zealand.
4 The person needs a Masters degree.
J ob description
travel abroad to tourism shows
write reports
hold meetings
research market and plan marketing
campaigns
produce adverts
Candidate description
We need someone with ...
a good knowledge of Queensland
good marketing skills
good internet skills
ability to research market
Qualifications
First degree plus Masters in Business
Administration MBA
Please complete the 4____________ and
send it together with your 5____________
and a letter saying why you would like the job.
Q j Read the advert again and complete it with the
words in the box.
j- need write CV apply application form
j Complete the crossword using the clues and the
words in the box below.
'candidate customer face-to-face qualifications
experience energetic irregular
2 an official examination that you have passed which
allows what level of education you have reached
4 the things that you learn when you do a particular
job orfexercise
5 someone who buys things from a shop
6 someone who goes for a job or takes an exam
I when two people talk to each other directly
3 not happening at regular times
1 showing or using a lot of energy
m
D Adverbs of frequency
Q Talking about tinme
Q Communication strategies Ways of saying 'no-
n Interaction Arranging to meet
UUe'rall different
f Rdverbs of frequency
a Match the words with the definitions.
1 socialize a feeling sad because you are a long
way from your home
2 homesick b to go out with people for enjoyment
3 survey c not in your own country
4 abroad d a set of questions that you ask a lot of
people in order to find out about their opinions
Q j Read the text and match the diagrams with paragraphs 2-4.
Lifestyle: Ex-pat style
1 Are you thinking of living and working abroad? Do you think you could
live in another culture? A survey of people living and working in the Middle
East asked the same question, with surprising results. Most people living
and working abroad (ex-pats) don't see any difference in the way they work.
Many people get used to cultural differences like working on Sunday and
different ways of working.
2 Many people enjoy working with their colleagues but most people
hardly ever see them after work to socialize with them. Instead they usually
meet people from their own country after work and spend time with them.
3 Is this because ex-pats do not learn the local language? Many people
take language lessons every week, but they don't usually speak the
language outside class and at work they always speak English.
4 Do they miss their own countries? Most people feel homesick
sometimes, but they said this gets better with time.
Read the text again. Are these sentences true
CDor false (F)?
1 Working abroad is very different to
working in your own country. CUD
2 Many people see people from their own
country after work. CD
3 Ex-pats try to learn the local language. CD
4 People living abroad are always homesick. CD
Q Complete the sentences with adverbs of
frequency.
Always
1 I like to learn the culture of different countries.
(100%)
2 We live near to the sea and we go there. (70%)
3 I don't see Steve very often, I only speak to
him. (50%)
4 We get homesick - we're too busy! (10%)
5 Alan makes an effort to learn the local
language. (0%)
Ifif
CDA How often are you homesick? CDB How often do you meet people CDC
from the country you live in?
How often do you take language
lessons?
B
Q Put the time expressions into the correct group.
August the end of the month 2020 the afternoon Thursday
midnight March 6th 2.30 p.m. the morning lunchtime
a in:
bon:
c at:
B Read the text and answer the questions.
Night shift
Nathan goes to bed at 9 o'clock in the morning and wakes up again
1in /a t/o h 3 o'clock 2 -on/, in / at the afternoon.. He's one of
America's night shift workers. Night shift workers begin '
[ $ rif in/M 11p.m. and finishwork, early 4 ion / in / at the morning.
What do these workers do? The main jobs include nurses and
v.hospital doctors, emergency servicesjricluding.police and fire officers
arid ambulante drivers, and .workers in factories.
- But it's hard to stay awake 5on*/ in / at night and it's.hard to sleep.
; during the day when it's light and. most people are awake. People
want to sleep between midnight ancl 6 a.m., and it's &in / at./ on
4 a.m, that we are at our sleepiest. It's no surprise that 10-20% of
night shift workers fall asleep in the second half of their shift. '
Nathn.likes the night shift - he gets better pay and his work
place is quieter. But7in/at/on the weekend, 8in /a t/ on Saturday ;
and Sunday, Nathan is sleeping while his family and friends are
| having fun. Every year more people are doing night shifts as-working
fife becomes 24 hours a day, seven days a week. I .
1 When do night shift workers sleep?
a at night
bduring th. day
c in the morning ; , ,
2 How- many shift workers fall asleep in the second part of their shift?
| a a half j
bover half
c less than ha'lf
3 When are we at our sleepiest?
a early in the morning ' *
bin the,evening
c late at night
4^Why do more people do night shifts nowadays? ;,
a. changes in working life'
bto spena mre time with their families <
c for better pay . . 3
Q Read the text again and choose the correct preposition in italics.
Correct the mistakes.
1 Prince wrote the song Nineteen Ninety and Nine.________
2 The year twenty and ten is when my son was born.________
3 Two and thousand twenty is an important year for the company.__
4 Nicole's favourite film is Two Thousand In One: A Space Oc/yssey.
C Communication strategies Ways of saying 'no'
a Match the words with the pictures.
smile shake (your head) nod (your head)
B Complete the definitions with the words in the box.
f d a t e contract discussion negotiation
1 A conversation in which people talk about something is a
2 A ____is a particular day of the month or year.
3 A formal written agreement between two people or
companies is called a________ .
4 A ________ is a meeting between groups of people who
are trying to reach an agreement.
B 4 > 5-7 Listen and choose the correct answer for each
question.
Conversation 1
When didn't J ack understand something?
a in the meeting
b in the presentation
c in the negotiation
Conversation 2
Where are Pete and Anne having a tour?
a the factory
b the office
c the school
Conversation 3
What is Aysha calling Tom about?
a the chance to win a car
b the chance to win an apartment
c the chance to win a holiday
Q Listen again and complete the extracts from the
conversations.
Conversation 1
J ack: Look, there are two or three points I still don't
understand. Perhaps we could have coffee and go
over them?
Karen: Oh, 1
2
with someone else now. Perhaps
Conversation 2
Pete: Do you have any more questions before we finish's
Anne: I don't3________ - 1think I 4_____ need.
Pete: OK, good, well if you think of anything else, just send
me an email.
Conversation 3
Aysha: I'm calling about our special offer.
Thanks, but I'm 5_ _ ______right now. Tom:
Aysha:
Tom:
Aysha:
Tom:
Aysha:
Tom:
Aysha:
We have six luxury holidays this month for people
spending over 3,000.
Oh that's nice.
Are you interested in this?
Well, I'm just going out now could we 6________ ?
It will only take a minute of your time and you could
win a holiday.
I'm afraid 7 ____
All you need to do is register...
Q j Match the questions and answers.
1 Can I speak to Claire? a
2 Tired? b
3 Do you know David? c
4 Could you fix my computer? d
No, not really.
I'm afraid I can't - it's too old.
Sorry, she's not here today.
Not really - I'm just sitting
down for a minute.
Interaction Arranging to meet
Match the times with the clocks.
ten past two twenty past seven twenty-five to six five to twelve a quarter to four
Q | Match the words and phrases with the definitions. Q Now check your answers below.
1 appointment
2 [meeting
3 .arrange
4 check
5 In advance
a an organized event where people discuss something
b to make sure that everything Is correct
c to make plans so that something can happen
d a meeting that has been arranged for a particular time and place
e before a particular time or event starts
Q | Do the quiz to find out what kind of
person you are!
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*Some people are always early, some people are
always late. Which J <ind of person are you?
1 When you go for a dinner at someones house
do you ...
a go there ten^ninutes early?
bgo there ten minutes late? '
c wait until the right time?
2 Is thatime ori^ourwatch ...
a fiv^minutes fast (e.g. if the time is five
* _ ^jgjock, your watch says five past five)?
b five minutes slow (e.g. if the time is five
oclock/your watch says five to five)?
c on time (e.g. if the time is five oclock, your
watch says five oclock)? 1
5 You are going to a concert. You think you know
where it is, but youre not sure. Do you ...
a call the concert hall and ask where it is?
bgo to the place you think it is?
c take the address with you?
6 Before an appointment, do you ...
a check the time and date of the meeting one
day in advance?
b never check the time and date of your
meetings?
c usually check the times and dates of your ^
meetings every morninjg?
3 A colleague arrives late for an important meeting.
Do you...
a look angrily at them?
b smile and say Its OK?
c go on with the meeting?
4 You are catching a plane. Do you arrange to be
at the airport...
a two hours before?
b a bit late?
c on time?
SBE i
mmm
X m
D Comparative adjectives
H Superlative adjectives
Q Communication strategies Offering help
Q Interaction The best way to help
Time of your life
f Comparative adjectives
a Complete the table.
Adjective Comparative
rich 1
poor 2
happy 3
noisy 4
modern 5
traditional 6
boring 7
interesting 8
far 9
bad 10
thoughtful friendly
interested in easy to talk
colleagues to
0 | Read the article and tick (/) the adjectives to describe
what Patti and Costas think of their managers.
Patti thinks her...
traditional
male
manager is
female
manager is
Costas thinks his_
direct
male
manager is
female
manager is
( 3 Read the article again and complete each sentence with a
comparative adjective.
1 Patti thinks J anet is_______ than Paulo, (modern)
3 Patti thinks women are_______ managers than men. (good)
2 Costas thinks his male manager is_______ than his female
manager, (direct)
4 Costas thinks his American manager is_______ to talk to.
(difficult)
5 Costas thinks men are_______ managers than women, (bad)
Are women
better bosses?
Its an.old question - who manages people better, a female
manager or a male manager? We asked two people with
male and female managers for their experiences.
My mgin boss is a man
but the company director I
is|f woman, so I have
''experience of both ways of
management - and there is
[ certainly a difference. My
boss - Paulo- is more traditional. He likes to make all
the decisions. Our company director - Janet - is different.
She is friendlier and thinks about her employees more
than Paulo. I think Janet is a better manager and women
are better managers.
i
H I
You know, I have two bosses
- one man and one woman.
Our woman manager is
in New York, the man is
in London. We see our
London manager more
often than our American manager. When I think about
them, pur woman manager is easier to talk to and is more
interested in her colleagues - what they do, their families,
etc. Our male boss is direct - he likes to find answers to
problems - byt he can make people angry more quickly
than our London boss. In my opirtionlwomen managers
are better than men.
B Superlative adjectives
O Match the words with the pictures of people of different ages. S Read the article and complete it with the correct form
of the adjectives in brackets.
middle-aged man teenager baby
adult child elderly woman
E l Complete the table with the superlative form of the
Hrijectives.
Adjective
young
great
lovely
dangerous
citing
Qood
Superlative
gneatest
2_______ .
3_______
most exciting
lilBiiiiBpg
What's the 1 . (easy) thing to do with your
time? Watch TV, play PC games? The easiest things
may be the 2... -'(bad) things you can do! It's
time to do something before it's too late. Here are
five things to do before you're too old to do them.
1 Climb a mountain ^ find out which is the I B Mm,
(high) hill in your country and make plans to get to
the top.
2 Learn a new language can you communicate
in another language? English is the 4_______ (fast)-
growing language, but it's not the most widely
spoken language in the world - that's Mandarin *
Chinese.
3 Buy a sports car ^the 51 _(expensive) cars in
the world are Bugattis or Lamborghinis, but you can
buy cheaper sports ciars.
4 Travel - tourism is the world's biggest industry
and there are plenty of places to see - the 6.
(popular) destinations are France, Spain, America and
China.
5 Write a book - everyone has a story - what's
yours? Who knows, it could be the 7_______ (good)-
selling novel of the year.
Q | Read the article again. Are these sentences true (T) or
false (F)?
1 One of the easiest ways to spend your time
is to watch television.
o
o
CD
CD
2 The most widely spoken language in the
world is Spanish.
3 Tourism isn't a very big industry.
4 China is a popular place to visit.
E ) Choose the correct form of adjective in the
sentences.
1 Cartier is the most expensive / expensivest jewellery in
the world.
2 The most boring / boringest person I have ever met is
Rachel.
3 That dress is prettierer / prettier than the other one.
4 Carl thinks Real Madrid is the bestest/ best football
team in the world.
C Communication strategies | Offering help
Q j Match the charities with the descriptions.
1 This organization helps animals._______
2 These people help people who are hurt..
3 This organization helps elderly people._
4 This organization helps children._______
Q Match the words with the definitions.
1 donate a an organization that collects money and provides
help for people who need it
2 charity b something a person has used or worn before
3 volunteer c to give something to a person or organization
that needs help
4 nearly new d someone who offers to do a job without beirigOfi;
paid or forced to do it
S Decide which sentences are offers (O) and which are responses
to offers (R).
1 GD Thanks for the offer, but we're OK. R
CD I'd like to help._______
CD Do you need any volunteers?.
CD That's really kind of you._____
CD Would you like me to do anything? _
CD That's really helpful, thanks_______
CD Can I help your organization?______
CD That's really useful, thanks._______
CD I could help too._______
10 CD Saturdays are perfect. See you then..
Q >))8-10 Listen to three conversations and
tick (/) the sentences in exercise 3 you hear.
S ) Listen again. What do the people want
to volunteer for?
Conversation 1_____ __
a gardening at the hospital
b collecting books
C gardening at the school
Conversation 2 c
a working in a charity shop
b working with elderly people
c working with children
Conversation 3 _ ______
a running for charity
b helping a charity run
c helping deliver food
D K&i Interaction The best way to help?
B
a Complete the table.
Adjective Comparative Superlative
small 1_ _ _ _ _ smallest
great 2________ 3________
risky* riskier 4___________
expensive 5 6________
bad 7 _... worst
good 8_______| 9
* risky =dangerous
01 Read the article and match the headings with the
paragraphs.
a Helping lots of people
bHow to help poor people
c Why banks don't give poor people money
1
When you have money, its easier to get more money-
banks are more interested in giving money to you. But
what about poorer people? What is the best way to
E help them? Some people say that giving money to poor
>people is the best way, but this only helps for a short
time. To help poor people for a longer time, they need the
same banking;as other people.
- But banks do not like giving money to poorer people - its
' riskier and the amount of money they need is smaller and
its, more expensive to give small amounts of money to
lots of people. So the poor people gp to moneylenders _
; -"rthe most expensive and the worst people to borrow
t. money from.
'3 * ; . s
But there is a different way. In the 1970s, microfinance
- banks started. These banks are charities. They give .
smaller arhounts of money to greater numbers of people
<'-r they dont give $1,00.0 to one person, they give $100 .
; .o 10 people. With thte money, poorer people have a
better chance of starting their own business and help
themselves over a longer period. -
B Read the article again. Are these sentences true (T) or
false (F)?
1 Giving money to poor people helps them for a long
time. CD
2 For banks, it's expensive to give small amounts of
money to people. CD
3 Poor people pay more to get money. CD
4 Microfinance started in 1917. CD
5 People start their own businesses with the money. CD
Complete the sentences wrth the comparative or
superlative form of the word in brackets.
1 It's_______ to get money when you are poor, (difficult)
2 Money lenders are not_______ people to borrow money
from, (cheap)
3 Giving money to poor people is_______ way of helping
them, but not_______ (quick / good)
4 Banks give_______ amounts of money to ________
numbers of people than microbanks, (large / small)
Q | Find adjectives in the wordsearch which mean the
following.
1 feeling physically relaxed
2 very nice, attractive, or pleasant
3 believing in doing things the same way as your parents or
grandparents
4 not interesting in any way
5 not interested in working
6 to take a letter or a parcel to a place
L U R B P T S Q T A N
C O M F O R T A B L E
Y S O B A A I X S Q V
A D L F B D M X T K K
S D D E L I V E R M P
Z B B K W T V K Z M G
Y O Y
HE
X
X "
B Q N E P
P R N G L fe O V E
2
Y B
U I B D P N X W A R P
B N E Z V A P K Z O D
M G
M
Q B L Y K Y V R
B
f f j there is / there are
D Imperatives
f Communication strategies Asking for help
Q Interaction Welcome to the trade fair
Vou are here
a Match the places with the activities.
1 gym a a place to eat
2 conference hall ba place to swim
3 pool c a place to see a show
4 restaurant d a place to meet people
5 theatre e a place to do exercise
Q Read the text and choose the correct answers.
1 Where is the Desert Cave Hotel?
a in America
b below ground
c on the coast
2 How many places are there to get food?
a two
bthree
c five
3 How many shops are there?
a 2
b 25
c 170
Choose the correct form of be to complete the
sentences.
1 In the hotel, there is / are all the things you find in a
normal hotel.
2 There is / isn't a lot of noise in the hotel rooms.
3 There is / are a gym to do exercise.
4 There isn't / aren't lots of spas in the shopping centre.
Q Read the sentences and label the diagram.
There's a caf to the left of the restaurant.
The restaurant is opposite the reception.
The pool is in the middle of the gardens.
The reception is next to the main door.
The elevator is to the right of the reception.
M Where i#thebst
'*place for a hofel g
^to sleipMlot iga
*d normal hotel room
f many guests say they
Asleep best irr theit. ?
, Underground roomin
Desert Cave hotel-, The hotel is in an Australian^:
! desert, about 830 kilometres from Adelaide in the town
of Coober Pedy. At the Desert Cave hotel the guests
live and sleep more than six metres underground and
the hotel rooms are very quiet because of this. You*can
find everything here that there is in a normal hotel. You
can do exercise in the gymthen relax in the spa; there
a is a pool to swimin and Here are two places to eat-a
restaurant or a caf. You can go shopping too - there
is a shopping centre underground with 25 shops. For
busirpss people there is a conference hall that holds
f <more than 170 people and in the evening there is a
theatre to see a show.
URBES
Q
Dear J emma
Good to hear you are in Hargate for the weekend. Let's
"meet during the conference - there's a great little caf
near the conference centre. From the conference to
.go right down Main Street. Don't to go away from the
; river - walk towards it. You can see the railway station in
front of you - stop at the corner and look right, the caf
is next to the bus stop. See you there at 5.00 - don't to
be late.
J ane
past right cross go straight on next left next to
Be careful! Stop it! Don't touch it! Listen! Go away!
Q Read the conference brochure and answer the questions.
1 Where is the conference centre?________
2 How far is it from the hotel?________
3 When do the speakers start?________
Q Look at the map and complete the directions to the
conference centre with these words.
Hargate
1 Someone is doing something wrong.________
2 A small boy wants to cross a busy road.________
3 You don't like cats, and one comes near you.________
4 There is ink on the desk.________
5 You want to tell someone something.________
fjjj| Put the imperatives in the sentences in the correct order.
1 quiet / please / be. I'm listening to the presenter.________
2 It's hot in here, open / window / the / please.________
3 cinema/go/ the / past and walk straight on.________
4 now / talk / to / don't / me. I'm very busy.________
Novobiz Conference
information pack
s Read the email and find three mistakes in the use of the
imperative.
Q Match the imperatives with the situations.
Welcome to the fifth Novobiz Conference! This
year we are in Hargate at the wonderful conference
centre. All presentations begin at 9.00 a.m. and end
at 4.30 p.m. The conference hall is in the centre of
Hargate next to the River Avon. To get there from
the Palace Hotel you turn
1_______ into Camphill Avenue and 2________ for
100 metres, then 3_______ the road and go 4______
the park for 50 metres. Take the 5_______ and
walk for another 50 metres - you can see the
conference hall in front of you,6 _ _ _ _ _ the river.
Palace Hotel
m
C ; Communication strategies Asking for help
Q j Read the sentences and decide if they are asking for help
(A), saying thanks (D or responding to thanks (R).
1 You're very welcome.________
2 Excuse me, is the meeting point near here?________
3 That's very helpful, thank you.________
4 That's OK - my pleasure.________
5 Oh, we're here. Thanks for your help.________
6 Can you carry this bag, please?________
7 Can you tell me where the reception is?.
8 Thanks a lot.________
9 No problem at all.________
E3#11Listen to a conversation and choose the correct
Listen again and put the conversation in order.
Rosa: Thank you very much.
o
Bruno: Sure - what is it?
o
Rosa: I'm a bit lost. I want to go to a seminar-
I'm looking for the Richmond room.
O
Rosa: Excuse me, can you help me? CD
Bruno: Oh, that's downstairs.
CD
Bruno: No problem. Have a good day.
CD
Rosa: Downstairs.
CD
Rosa: Thanks.
a
Bruno: Yes, go to the bottom of the stairs and turn
left - it's straight in front of you.
CD
Q | Make these sentences more polite.
1 Come here.________
2 Tell me where the lifts are.________
3 Give me a coffee.
4 Hold my briefcase for me.
5 Pick up that pen for me. _
Match a sentence from each box to make conversations.
A Can you tell me where the restaurant is?
B Can you help me with this projector?
C Excuse me, can someone please tell me when
the film starts?
1 Where are the people?______
a ata party
b in a conference
c at a concert
2 What does Rosa want to find?
a the meeting point
b a caf
c a seminar room
3 Where is it?________
a on the same floor
b upstairs
c downstairs
1 Don't worry. I'll let you know.
| 2 No problem. You just need to switch it on here.
| 3 Yes, of course - the food is very good there too.
Thanks a lot - 1can't wait to see it
i Thanks, I'm really hungry.
ii That's very helpful, I can start my
presentation now.
D f& Interaction ] Welcome to the trade fair
Q Read the text and tick (/) the conference centre facilities the text mentions.
I
ffioBoBoBoO
The Newark City Conference Centre is
in the middle of the state and has every
modem facility you can ask for. First,
the main hall can seat around 1,120
people with excellent sound so that
everyone can hear the speaker. There
are small rooms for group meetings of
up to 20 people and seminar rooms for
over 30 people. You can register your
visit at the registration desk or you can
register online.
You can also register online at our
four star hotel above the conference
centre. Visitors can get from their room
to their conference by elevator so they
dont waste any time in the morning.
There are many facilities here including
three restaurants and two cafs. There
is a gym for active people and a pool
for people to relax.
The conference centre is about one
kilometre from the city centre and
about 10 kilometres from the airport.
Q Read the text again and complete the table..
main hall 1_______ 1,120 people
seminar rooms v 2 over________people
meeting rooms 3_______ 20 people
distance from city 4about_________ km
distance from airport 5_ _ _ _ _ 10 km
Q Cross out the word which doesn't belong.
1 please hotel thanks excuse
2 near station far opposite
3 spa bedroom gym pool
4 right left second straight
Q j Find words in the text in exercise 1to complete the crossword.
Across Down
3 rooms, equipment, or services 1 a class for a small group of
that are available in a place people
4 a large room for meetings or 2 a place to meet people
dances 5 SOmeone who gives a talk to
6 where visitors to an a group of people
organization go first - i u
3 3 ------- 7 a place where you can swim
and relax
m
I Q Countable & uncountable nouns
0 some and any
|3 Communication strategies Making suggestions
Q Interaction Asking about products
Buying and selling
fl Countable and uncountable nouns
Q Complete the quiz with how much / how many.
Coffee Quiz
It's the world's fevourite drink/
but1_______ do you know about coffee?
1 Where was coffee .first used as a drirtk?
a .'Africa' .. .. . I .
b America
c Europe
2 2 * flowers arethefe on a coffee tree?:
a 3,000 .
b 13,000
| c 30,000
3 ; cups of coffee do Americans drink every day?
a 400 million A "
b 40 mil l ion N
c ;4 million.
4 4. H i
a 100
b 42
c 18 3
coffe beans are in ari espresso?.
5 Wfjich country in Europe drinks the most coffee evety year?
5 a Spain -r.. jLffiSiiy z -?v g / a * '
b Turkey
. c Norway ; .
6 ~- of\he world's Supply of coffee comes from
Central arid South America?
a I ; Q
. b ' 3 0 % s * fSBGj I - - | .
c 60% ' , ;
7 V^here does the most expensive coffee bean come from?,
a Africa
b Indonesia
' c J amaica
, coffee beans do producefs use to make half a
kilo otcojee?
a 30-40
b 30-400
c 3,000-4,000
Q Now do the quiz to find out how much you know about
coffee! Check your answers at the foot of the page.
Q Correct the mistakes in these sentences.
1 Do you take milk in your tea? How many?_______
2 How much brothers and sisters do you have?_______
3 I like to drink a tea in the morning._______
4 Can I have glass of water, please?_______
5 Let's go to the theatre tonight. It doesn't cost very many
money._______
6 How many a kilometres is it to Paris?_______
Q Put the food and drink into the table.
chicken beef lamb cola tuna cod carrot
tea onion apple salmon orange yoghurt
butter hot chocolate cheese potato
fruit juice water banana coffee
Drinks
hot cold
Food
fruit vegetables dairy fish meat
m

some and any

Q Put the words under the correct heading.
grey small oval metal blue large paper brown medium
square plastic rectangular
Size Colour Material Shape
Complete the catalogue descriptions with the words in the boxes.
ip lS p Q g
Ecolight
0
large small glass
^Rreryone likes to have attractive and unusual things - now you can
f havg these and help to safe the planet. Here are our twg top must-
have gadgets: the Ecolight and the Treetop. The Ecolight is*a night light
^i t gives just enough light to see in thedark. This1________ nightlight
i^grtly 5 pm tall but gives out a 2 - amount of light. Its made?
ftom a new kind of plastic and 3 . . .
Treetop
brown rectangular wood
For business people, we have the Treetop. For a fashionable laptop f
case, try this: its made of natural4_______ and is 5 .'" like your
Qaptop. The colour is 6 < , of course! Its very unusual and very
;cool.
Q Read the text and complete the diagram.
Everyone spends money when they go shopping,
but1 people can earn hundreds of
pounds shopping. They secretly test products
from hotels to garages. Companies ask mystery
shopper agencies to secretly test any products or
services they would like to improve. The agencies
then employ people as 'secret shoppers'. You can
earn from 5 to 10 just for eating in a restaurant,
staying in a hotel or trying
2 ... supermarket food. In return, the
agency asks you to complete a questionnaire or
write a report on the quality of the service or how
good the product was. The company uses that
feedback to improve their product or service.
It's good work for people who want to choose
when and where they work - they can goto
3 company that wants to be tested.
People give their name to an agency and they
can say 'no' to 4_____ _ job they don't want.
5 ______ jobs are more interesting than others
- the mystery shopper could be staying at a
five-star hotel or they could be at a train station
counting how many trains are late.
Q | Read the text again. Are these sentences
true (T) or false (F)?
1 You can earn a lot of money working as a
mystery shopper. CD
2 Mystery shoppers write questionnaires. CD
3 Mystery shoppers can choose where
they want to work. CD
4 The work is not very interesting. CD
Complete the text with some or any.
The secret shoppers
C ; Communication strategies j Making suggestions
Q j Decide which sentences are suggestions (S), saying
something is available (A) or not available (NA).
1 We don't have an 8GB USB drive._______
2 You could try a 10 GB drive._______
3 I think we've got it in our warehouse._______
4 How about two 4GB USB drives?_______
5 Yes, we've got that item in stock. _______
6 I'm sorry, I'm afraid we're out of stock._______
4)12 Listen to a conversation. What kind of case are J ay
and the shop assistant talking about?
EH Listen again and choose the correct answers.
1 Who does J ay want a case for?_______
a himself
bhis sister
c a friend
2 Does he know what colour his sister likes?_______
a yes
b no
c he can't remember
3 The plastic case is_______ the metal and leather case.
a more expensive than
b the same price as
c cheaper than
4 Where is the red case?_______
a on order
bout of stock
c in stock
5 When will the case be in the shop?_______
a the day after J ay's sister's birthday
bthe same day as her birthday
c the day before her birthday
6 What colour does the shop assistant suggest?_______
a black
bpink
c blue
Q $) Complete the sentences from the conversation.
how about in stock (x2) what about
have it out of stock
Emma: Certainly, sir. 1^_black? A lot of our cases are
black.
J ay: I don't think she really likes black.
Emma: 2_______ red?
Emma: I'll just check that it's 3_____ __- one minute.
J ay: Ooh, I hope it's 4____________ .
Emma: Oh, I'm sorry sir, it's 5________ at the moment. We'll
6_______ back in stock on Monday.
D *** Interaction Asking about products
Q | Look at the pictures and complete the crossword with the
types of container.
Across
Down
/ V J
Look at the chart and make sentences about what Nicole
and Ali eat and drink.
Q Read the article. Which foods does it mention? Tick (/)
the foods in the box.
pasta O chocolated) fruit CD cheese ( )
vegetables CD soup CD olives CD
Food for thought
When you're buying your food, you can't always ask
about what's in it - in the supermarket, for example,
you can't usually ask 'How many calories* are there in
this pizza?' Which food is good for you and which food
is bad is sometimes easy to decide. Chocolate -bad
for you; fruit and vegetables- good. But knowing what
is good and bad isn't always so easy. For example,
olives are low in fat but are often high in salt.
For tins of food like soup or drinks like cola, reading
food labels isn't always so simple. To help people
stay healthy, food in the UK is labelled like a traffic
light: green =good for you; yellow =OK to eat this
sometimes; red = don't eat this food often. A red traffic
light will show you that the food has a lot of sugar,
salt or fat in it. Traffic light colours on food help you to
control what you are eating. So now you don't need to
read the labels or ask someone about food products -
you can see what is good for you quickly and easily.
* calorie =the amount of energy a particular food can
produce
Read the article again. Are these sentences true
(T) or false (F)?
1 It's easy to tell which foods are bad for you. CD
2 Olives are often salty. CD
The yellow traffic light colour means you can
eat this food often.
4 Traffic light food labels help you to control
your diet.
P
CD
Nicole ;; burger
pizza
cola
Ali vegetables
chicken
water
MON
/
/
/
/
TUES
/
/
/
/
WED
/
/
/
/
THURS FRI
/

/ /
/
/
/ V
SAT SUN
/
1
Nicole eats burgers four times a week
D Modal verbs: can, have to, should
'{j Modal verbs: Question forms
Q Communication strategies Giving instructions
Q interaction Surviving in a strange city
R question of survival
1 The main injuries are because_______ .
a people do the same movement many times
b people work in offices
2 People working with computers should take
breaks every_______ .
a half an hour
b quarter of an hour
3 Office workers need_______ .
a big computer screens
b natural light
4 Special keyboards can_______ .
a stop wrist pain
b tell you when to have a break
Q j Rewrite these sentences with the verbs in brackets.
1 It's necessary to take breaks from their computer every 15
minutes. Employees_________________ . (have to)
2 It's a good idea for planning to include health and safety.
Planning_________________ . (should)
3 It's possible for software to tell employees when to take a break.
Software__________________. (can)
4 It's a good idea for managers to stop injuries before they
happen. Managers_________________ . (should)
Watch out! How to stop
injuries at work
What's the main injury in the workplace? Believe it or not it's back
pain, wrist pain and neck pain from doing the same movements
again and again: typing/filing and lifting. Employees working in
an office at the computer all day can get backache and wrist pain.
They can develop problems with their eyes unless they take breaks
from their computer every fifteen minutes.
But managers can stop these injuries before they happen. It's
part of a manager's job to plan and it's a good idea for planning
to include health and safety. Office workers have to work with
some natural light and their computer screen should be about 50
centimetres away. They should sit straight with their feet on the
floor. It's possible for software in their computer to tell them when
to take a break and special keyboards can help prevent wrist ache.
Every manager must look around for where accidents can
happen. It's a good idea to try to stop injuries before they happen!
Q Label the parts of the body.
Q Tick the words that go together.
1 neck CD back CD eye CD ache
2 shoulder CD head CD wrist ( ) pain
3 eye CD back CD head CD problem
Read the text and choose the correct answer
according to the text.
! H
B Modal verbs: question forms
Q
Q | Read the text and choose the correct verb.
Diving for oil
The lifestyle of an oil rig diver is exciting. They travel the world working on
pipelines and rigs. They1can/should be working in the North Sea one
week and the Gulf of Mexico the next. In an oil career, you 2can/have to
go where the work is. J obs are usually for a short fixed period of time, so oil
rig divers 3can / should always be looking for the next job. Some divers are
specialists with cutting equipment, but they have to do special training for
this.
A diver's work is always different, but in general they 4should / have to
be ready for work at all times and have to dive a lot. Deep sea divers have
to be very fit and 5can /should be serious about their work because it can
be very dangerous. At the same time, divers often love their work because
it can be a great adventure and there are not very many slow days.
13 Match the words with the definitions.
rig pipeline fit specialist lifestyle
1 ^someone who knows a lot about a subject_______
2 a large structure that is used for getting oil or gas from
under the bottom of the sea_______
3 the way that someone lives_______
4 healthy and strong -
5 pipes used for carrying a liquid or gas over long distances
Q | Read the text again. Are these sentences true
(T) or false (F) according to the text?
1 Oil rig divers work in one place. CD
2 They get jobs for a longtime. CD
3 Some divers use special equipment. CD
4 Divers should be ready to work any time. CD
5 Divers don't have to be very fit. CD
6 They often have to wait for something to
happen. CD
Complete the questions in the dialogue with
the verbs in brackets.
Bert: Now when we go into the computer
repair section, be extra careful.
Ernie: Why1_______ be extra careful?
(have to)
Bert: Because it's very, very clean in there.
Ernie: 2________| touch the equipment?
(can not)
Bert: No, you should not touch anything.
Ernie: 3________wear special clothes? (have to)
Bert: Yes, here you are - it looks a bit like a
space suit.
Ernie: 4________ I put it on now? (should)
Bert: No, wait until we go into the next room,
then put it on there before we go into the
repair room.
Ernie: And what's this? 5 1I ' ...
wear this too? (have to)
Bert: Yes, you put that over your hair.
S Complete the sentences with the words in
the box.
cover expenses standards overtime
1 Here's five pounds - that should_______
the bill.
2 And now for your leaving present - a round-
the-world-cruise, all_______ paid - you can
leave your money at home!
3 A I'm working this weekend.
B Never mind. Think of the_______ you'll
get paid.
4 Look at all these mistakes._______ are going
down in this factory.
C Communication strategies ] Giving instructions
Decide which sentences check understanding (CU) or
show understanding (SU).
1 Yes, that's clear._______
2 OK?_______
3 Any questions?_______
4 No, everything's fine._______
5 Do you have any more questions?.
6 No, that's all very clear._______
01 Match the words with the definitions.
1 press a to fasten something
2 beep b to shine brightly for a short time
3 flash c to push a button or switch in order to
make something work
4 lock d to do whatever you need to do in
order to be certain about something
5 make sure e to make a short high noise
01 Match the instructions with the pictures.
Q ^1 3 Listen and put the instructions in order.
Q | $) Listen again and complete the sentences.
1 Look,_______ to check is where the fire extinguishers are.
2 And_______ to check is that they are fixed properly.
3 And_______ to make sure that people can see them. OK?
4 Put them on the fire extinguisher right now,_______ check
that it's not damaged.
5 And the pressure?___ to check is the pressure.
6 We'll check the smoke alarms
1 Check the extinguisher is in the correct place._______
2 Look at the pressure and make sure it is correct.________
3 Make sure people can read the instructions on how to use
the extinguisher._______
4 Check the extinguisher is not damaged._______
5 Make sure people can see the extinguishers._______

D P ^i Interaction Surviving in a strange city

B
Q Match the words with the pictures.
metro taxi bike ferry
a
A?
B
Q Read the quiz and match three of the sentences to the pictures.
Visiting
New York
Q Match the verbs with the means of transport.
1 (drive a bike
2 walk b ferry
3 sail c car
4 ride d foot
Q Correct the mistakes in the sentences.
1 I often go to work on car._______
2 You get into that bus to go to the city centre.
Ar you ready for New York? Make sure you know what
New Yorkers do.Try this quiz.
I, When you get on the New York subway, you should say
Hello to everyone.
2 You have to smoke outside, not inside restaurants or cafs.
3 When you leave a restaurant, you shouldnt give a tip to
th Waiter.
4 New Yorkers love to greet strangers with a hug. You should
hug anyone you meet for the first time.
5 In New York, you can cross the road where you want.
6 To catch a taxi you have to wave your arms and shout.
7 You shouldnt drop J jtter in New York - you have to pay
$ 100 if you do this.
8 When youre hungry you can get good food from a street
seller.
Read the text again. Tick () the things you think are true and cross
OX) the things you think are false.
Q j Check your answers below.
3 -I'm going to catch my bike to town._____
4 Let's go by foot to the cinema - it isn't far.
pooj poo6 Aja ||ss X||ensn syeis pooj. leaiis :mj_ 8
uy. e Asd o}abij noA jo jw| dojp }.,up|noi{s noA :oij_ L
jxe* e }6oi esiou j.o ;o| e >|buu03. 0abi| noA :anjj_ 9
s6u|ssojd }b pBOJ 9L)i ssojdb >||bm010abl| noA :s|B-| g
spuauj. sop A|uo 'sj6ubjjs 6ni| i,up|noijs noA :s|Bj p
iiiq %ol
punoje A||Bnsn 'siuBjnBisaj ui sdii a6 p|noijs noA :8S|B-j
siuBjnBisj pus S0J.BDui >|Oujs louuBD noA :njj_ 2
uoAisao; o||0L| Abs }.,up|noi|s noA :s|B-j 1

fjj much / many / a lot of I lots of

H have got, need, need to
Q Communication strategies Reacting to news
Q Interaction On the move >
Favourite places
f much / many / a lot of/ lots of
Q Match the words with the definitions.
Architecture Climate Culture Nightlife
1 all the entertainment that is available in the evening in a
town_______
2 the style and design of buildings_______
3 the typical weather conditions in an area_______
4 the ideas, behaviour and beliefs of a society_______
B Read the city guide and complete the article with the
headings in exercise 1.
The UK's third most
visited city
Its title home of the worlds richest football club, it started
the industrial revolution, it has the UKs largest university
and its the third most visited city in the UK with over 900,000
international visitors a year. Where is it? Manchester! I
i_______
Manchester has a lot of 19th-century buildings - they were
old warehouses but are now fashionable flats. There are also
lots of modem buildings like the Lowry Centre and Urbis, the
museum of city life.
2 . *
The city is not only famous for its football teams -
Manchester United and Manchester City - it has many
wonderful art galleries and museums like the War Museum.
Manchester is also known for its music - much of it from
groups like Oasis, the Smiths and New Order.
3______
But it is not only well known for its many cultural
attractions. Manchester is famous for its cinemas, theatres,
and other things to do in the evening, with several
restaurants and cafs along Canal Street.
4
Many people remember the city for one thing though - the
rain. The city is warm in summer and cold in winter, with a
lot of rain - 806.6 millimetres a year on averag. This doesnt
stop the people and students in Manchester having a good
time though!
fjjjg Complete the questions with many or much.
1 How________ people visit Manchester from overseas
each year?
2 How___
3 How___
4 How
.museums does the article mention?
restaurants and cafs are on Canal Stree
does it rain in Manchester?
Q Read the article again and answer the questions in
exercise 3.
1
a Complete the sentences with many, much, a lot or
lots of.
1 There are_________ students where I live.
2 Does it usually rain so_______ here?
3 How_______ does a taxi cost to get to Canal Street?
4 I don't know_________about Manchester.
5 What people! I didn't know there were so
Manchester City supporters.
o
8 have got, need, need to
Q Put the letters in order to make words and write them inthe
correct column.
rrromi amarhicr koeroc rardoweb asfo
wcmoarvie aridshshew turacnis urg
kitchen bedroom living room
E l Match the words with the definitions.
prosperity a
reputation b
harmony c
Creativity d
flow e
philosophy f
a liquid
when people are not arguing or fighting
d when people have a lot of money
ideas about life and how people should live
something
Q Read the article and tick (/) the true sentences.
1 We can make our lives better by organizing where we live
2 A house has eight areas in Feng shui.
3 Furniture can stop the flow of energy.
4 People with organized spaces have a lot of stress.
o
O

o
Our space, our lives
Most of us live and work in spaces that are
nqlgveiy well organized. But where we are
affects how we feel. When \fte organize our ;
spaces better, we can improve our lives. -
The (Chinese philosophy of Feng Shui says
we need to organize our living and working
spaces to help us feel and work better.
V r With Feng Shui we need to think of
spaces as places on a m&p, known as a
'bagua' map. Each part of the map has nine
areasf life: health, reputation, friendship,
creativity, travel, career, knowledge, family
aFp prosperity. When you have money
problems for example, you need to'think
; about the prosperity area - you. need to have
water and wdbd in this area.
Where you,put your furniture affects the
flow of energy in the house or office. Here
are some tips for your office: ys
If you've got lots of furniture, you need to
leave space between the tables and chairs. |
Don't put your desk with your back to the
door-you need to face the door.
Have you got a picture of a lake or the
sea? Put thi^on your office wall.
If you've got a plant, put this in your
office.
EvenJ or people who don't believe in Feng
shui, it shows that people who have got
clean arid simple Workspaces have less
stress, can think more clearly and be more
productive.
Q j Read the article again and complete the
sentences with have got, need or need to.
1 To work and feel better we_______
organize the areas we live and work in.
2 People who don't have enough money
think about the prosperity area.
3 Good areas of prosperity_______ a
picture of water on the wall.
4 In rooms that_______ a lot of furniture,
you_______ a lot of space between the
furniture.
5 You___
door.
put your desk in front of the
Reputation
Red (Fire)
Career
Black (Water)
a
C Communication strategies Reacting to neuus
Q j Complete the sentences with the words and phrases in the
box.
Q | $) Listen again and choose the correct word to
complete the sentences.
trade show exchange visit rude vegetarian
1 J ane doesn't eat any meat, she's_______ .
2 Are you coming to the_______next month? Lots of companies
are showing their products there.
3 I'm going to work at our office in J apan, and a J apanese
employee is coming here - it's an_______ .
4 You're not polite at all, you're a very_______ person!
fjjjjl Match each phrase with one of the pictures.
1 a bought a new computer CD b broken my computer CD
2 a cleaned his car CD b crashed his car CD
3 a lost her sandwiches CD b likes her sandwiches CD
B >$ 14-16 Listen and tick (/) the situations in exercise 2
you hear.
Conversation 1
Tanya: Look at this.
Steve: What?
Tanya: Come here and look.
Steve: That's 1cool / nice / great! What is it?
Tanya: It's my new PC.
Steve: Where did you get it?
Tanya: Well, when I went on the exchange visit to
the J apan office, they took me to a trade
show.
Steve: That's 2cool / interesting / great. So you got
it at a trade fair?
Tanya: Sure - direct from the manufacturer so it was
cheaper than normal.
Steve: Well done - nice laptop.
Conversation 2
Sofia: Francesco, you look a bit down, what's
going on?
Francesco: It's my car.
Sofia: You've finally cleaned it?
Francesco: Don't joke.
Sofia: Oh, what happened?
Francesco: I crashed it into the back of another car.
Sofia: Oh, that's 3cool / terrible / too bad!
Francesco: And the other driver was very rude to me.
Sofia: Oh dear.
Francesco: He said I should take my driving test again
and to get on the bus in future.
Sofia: That's 4wonderful / terrible / too bad -
there was no need to be rude.
Conversation 3
Caterina: Turgut, have you seen my sandwiches?
Turgut: Uh, they were on your desk.
Caterina: Oh, it's OK - found them, they were on my
chair.
Turgut: That's 5a shame / wonderful / lucky.
Caterina: v' l can't eat the food in the caf - it's all meat,
and I'm vegetarian.
Turgut: That's 6great / terrible / too bad. But
it is healthier to be vegetarian.
Caterina: And cheaper.
a Decide which response is for good news (GN) or
bad news (BN).
1 That's too bad._______
2 That's nice._______
3 That's interesting._______
4 That's wonderful!_______
5 That's terrible!_______
6 That's great._______
7 That's cool._______
8 That's a shame.
9 That's lucky.___
D ^ Interaction I On the move
Q j Find words in the wordsearch for these definitions.
1 very, very good
2 doing well
3 different levels in a building
4 to say you are not happy about something
5 apartments
6 area away from the centre of a city
O
o
M
M
A
M
A
N
T
A
M
A
N V
U
Q Match the words with the definitions.
1 design a a group of people who work together
2 team b how well made something is
3 quality c something that is made and sold by a company
4 product d the way that something is planned or made
Q Read the article and decide which is the best title,
a Well designed!
b Too successful!
c Moving your company
French industrial design company fFG is very
successful - it has many products and a lot of
orders. The company started in a small factory
in Lyon making things for the kitchen to a much
better standard than the other companies.
J ean Michel, the director of the company is
also a designer and all IFGs products are of
excellent quality. IFG is now a multinational
company but it is still in the same factory - there
are too many products for the warehouse, and
there are a lot of machines, but IFG needs more.
Finally, the design team is getting bigger and
there are too many people in the design office.
And this is the problem - IFG is too successful.
Read the article again and choose the correct
options below.
1 The company makes things for the garden/
kitchen/ garage.
2 The company director also designs products/
works in the factory/ comes from Lyon.
3 IFD is a(n) local / national / international
company.
( 3 IFG have three possible options for relocation
but it is not an easy choice. Match each option
(1-3) with a problem (a-c).
Options
1 Move the factory to Asia and keep the design ,
office in Lyon - IFG can make their products a lot!
cheaper.
2 Build a new factory - a lot of the IFG employees
are good workers and work well.
3 Move the office and the factory to Asia.
Problems
a Many customers buy IFG products because itfs
a French company. Moving production from Lyon
could decrease sales.
b Communication problems - the company has a
lot of products and they can't control production
so well.
c It's expensive to build a new building and there
isn't a lot of land in Lyon.
o
I Q Past simple be
. {j too small / not big enough
Q Communication strategies Telephoning
Q Interaction Customers' expectations
Finding solutions
B
Read the news stories and answer the questions.
Holiday horrors!
-w. ' . :* *: : - t
N 6w y , b u i i t
When the Hdtfel Guzel advert said it was a comfortable, newly built hotel,
it was true. So new that when hotel guests arrived they found that half
.offie hotel wasnt built and.}he,builder^were on.$ite doing work on it.,
>They couldntcomplairi because?the reception wasnt ready.
N d w h e r e r te a r th e b e a c h
Fran Riley arid her 65-year-old husband were very happy to read that
their hotel was near the beacli because they couidnt walk very far.
When they arrived they were disappointed - they found the hotel was
half a kilometre fromthe beach and there werent any.buses,to take
themthere.
D ry r o o m s
: When the temperatures were 38 C. in Tunisia last summer, Carlos
Otaves felt like a shower. But-when he went tb his fobmthere wasnt any
water - not to wash, not to drink. The golf coarse near the hotel used all -
the water the day befdre so there Wasnt py for the hotel guests:
1 Was the Hotel Guzel new?________
m
2 What was the problem with the hotel?_______
3 Why were Fran Riley and her husband happy to get a hotel
near the beach?_______
4 How far from the beach was the hotel?_______
5 How hot was it in Tunisia?_______
6 What was the problem with Carlos's room?_______
Q Find the words in the stories in exercise 1for these
definitions.
1 a flow of water that you stand under to wash your whole
body_______
2 how you feel if you like being somewhere_______
3 to say that you are not satisfied with something or not
happy about something_______
4 unhappy because something good that you expected did
not happen_______
B Complete the stories with was(n't) or were(n't).
Thats entertainment
When the Royal Hotel said there 1________ lots of
things to do in the evening, it 2________ a lie. There
3_______a 200-person restaurant just under the guest
rooms, so the guests 4_______able to sleep.
Expensive phone call
When Mr Yu found his mobile phone 5________out of
power, he decided to use the phone in his hotel room.
He didnt know that the price 6______ three times
more than normal and that international calls
7_______five times more. When he got the phone bill
at the end of his stay, he 8_______very happy.
Q Read the sentences and correct the mistakes.
1 A Were you in Wales yesterday?
B Yes, I were._______
2 The receptionists at the Victoria hotel was very rude.____
3 Sorry, could you say that again? I were in the other room.
4 I weren't late for the meeting again, was I?.
IO
too small / not big enough
Q Match the words with the definitions.
1 shipping a a machine which makes the air move
so that you feel less hot
2 instructions b something you use to control a piece
of equipment from a distance
3 wemote control c information that tells you how to do
something
4 fen d sending goods a long distance, or the
cost of doing this
Q Read the review and choose the product the reviewer
'bought.
Q Write sentences for the pictures using too ... or
not... enough.
^notocopier television internet connection air conditioning
TG Moda
Rating
Reviewer J ohnny Toobad
;\ was very excited abort this product as we use it every
day and we needed another quickly because the old
one was broken. I ordered it for the next week, but fie
: shipping was: very slow and it came three weeks later -
big items take a long time to ship but this was not fast
^enough at all. We opened all the windows for more air
and used a fan -but the fan wasnt strong enough, and
it was too hot with the window open. So when the TG
Moda arrived, everyone in the office was really happy.
But it wasnt so simple - the instructions werent clear
enough-we needed to guess how to use it. When we
got it to work, we found that it was too small for the office
; - it didn't cool the air enough, it wasnt quiet enough and
the remote control didnt work very well. So the office
is still too warm, the air conditioner is too noisy and too ;
slow and we cant control it properly.
Q Read the review again and complete the sentences.
Use too ... / not... enough and these words.
quiet complicated late big cool weak
1 The item came
2 The fan was_______ .
3 It was_______ with the window open.
4 The instructions for the product were_______ .
5 It was_______ for the office space.
6 It was too noisy to work because it was_______ .
1
2
3 __________________________________________________
4 __________________________________________________
Q Correct the mistakes in the sentences. There are two
mistakes in question 3.
1 This tea is too sweet for me - there's much too sugar in it.
2 I'm sorry I'm late - the taxi driver wasn't enough fast.
3 I want to make a complain about the service in this
restaurant. It's not enough fast - my food was cold.___
B
C. Communication strategies j Telephoning
Q Choose the correct definition for the words.
1 reduction
a money that is given back to you in a shop because you
are not satisfied with what you bought
bwhen the amount or size of something becomes less
than it was before
2 delivery
a something that is made and sold by a company
bwhen someone brings something to your house or
office, for example letters or things you have asked for
3 result
a something that happens because of something else
bthe answer to a difficult question or problem
4 mistake
a something that is not correct
ba piece of information that you send or give to another
person
Q Now match the words below with the definitions you
didn't use from exercise 1.
1 solution_______
2 message_______
3 refund_______
4 product_______
B Read the text and choose the correct answer according
to the article.
1 Unhappy customers send a complaint to their boss / tell
other people.
2 If a customer is unhappy you should give them something
free / tell them to speak to your manager.
3 The best way to deal with an unhappy customer is to listen
but don't admit you made a mistake / listen and say you're
sorry.
Q 3^) 17 Listen to the conversation and choose the correct
answer.
1 Where is Stanley from?
a Melbourne
b Canberra
c Sydney
2 What does he have a problem with?
a mobile phone
b camera
c laptop
3 What does the customer service assistant ask Stanley for?
a his order number
b his telephone number
c his credit card number
4 What does the customer service assistant promise to do?
a replace it
b repair it
c refund the money
13 Listen again and tick () the things in exercise 3 that
the customer service assistant does.
greet / get to know the customer
o
ask for more information
o
give them something
CD
apologize
O
suggest a solution
O
thank the customer
O
say goodbye
o
When a customer isn't happy with your company's service
how many people do they tell? At least three other people.
Customers like companies to treat them as individuals. When
you talk to customers, ask them their names, talk about the
weather, let them feel they know you as a person. Try to give
them more than they ask for - a price reduction or free delivery
on a product. And apologize when you make a mistake. Listen
to the problem and ask for information about it, find a solution
and thank the customer for phoning try to find a successful
result and always remember th other three people your
customer will talk to after the call.
El
Interaction Customers' expectations
Match the two parts of the quotations about customer service.
^e customer a depends on the quality of our people.
2 Customer service is not a department, b is better than well said.
The quality of our work
m Veil done
it's an attitude!
is king.
SWI M M I NG POOL
CLOSED
2 0
0R ead the letter and tick () the things above that Daniella is
complaining about.
3
fear Cust omer Servi ces,
ft* 20th February I bought a mont h pass
I your sports cl ub i n Bournemout h f or
35. 60. The pass i ncl uded t he gym,
Ki nmi ngbat hs and t he t enni s court and
vas f or one mont h.
am' very di sappoi nt ed because the
Servi ce was not sat i sf act ory. I n your
advert i sement , you sai d t he cl ub i s open
f rom8 a. m. t o 11 p. m. every day. When
I t ri ed to go i nto t he gymon Sunday at
110. 30, the gymi nst ruct or st opped me and
ysai d i t was t i me to cl ose. Then he asked
[ me why I wasn' t at home at t hat t i me of
ni ght - ver y r ude.
fThe swi mmi ng pool i s cl osed f or repai rs so
Hi cannot go swi mmi ng and t he l ocks on t he
r gyml ockers are broken so i t i s not saf e
r to l eave thi ngs there. When I asked t he
I i nst ruct or about i t, he t ol d me t o l eave
I my t hi ngs i n t he car .
[ What a rude sport s i nst ruct or i n a rubbi sh
Sports cl ub. I want my money back by t he
I end of the month.
;Yours,
V ftv d d le i F o x tc v i
Dani el l a Foxt on
Q Read the text again and answer the questions.
1 What isn't Daniella satisfied with?
a the sports club
b the sports club instructor
c both
2 When did the gym close?
a late
b early
c on time
3 How was the instructor's behaviour?
a rude
b polite
c kind
Q Read the advice and tick () the things Daniella does.
ompiaining
Vcxj .are .ttB customer and you have lights-^youre'
not satisfied with soiriethjng.'tell someone.- Wheh.yoj
Write your letter... . | '>>-I
1"keep it short i - 7-
' 2.: bebofea . V
3*say. what you want to happen'
4 say when you want it td happen _ _ \
Remember- the customer.is.always right!', -
Read the last paragraph of Daniella's letter
again and rewrite it in more polite language.
D Past simple 2
B Communication strategies Asking questions
fg Interaction Completing a CV
Turning points
0 Match the stories with the questions.
1 Who was your favourite teacher?
2 Which subject did you enjoy most?
3 Which was your favourite school?
When I was young,
I
;(Study) at two or three
(want) to talk to someone at school, I
(ask) to talk to Ms Bingham; She often
different schools. The school I liked most was a Steiner
school - the teachers 2________(try) to develop the whole
child - we learned languages from an early age, we 3_____
(listen) to music and 4________(dance) during classes. It
was very interesting, we didn't have any school uniform
and we didn't have any tests.
B
When ,l 5___
always 6___
7________(help) me with my homework^nd when I felt
a bit sad, she listened to me even though she was a very
busy person - she was the school head teacher. She was
interested in the education of all the students and
8________(call) alljof us by our first name.
C
I wasn't very good at any class at school - my French was
poor, I couldn't do art and I 9________(hate) sport. When
I had homework I asked my sister to do it and did her
housework instead. Out of all the subjects, I
10 _____ (decide) that I liked music and 111_________ (like)
maths. I found that the more 112________(practise) music,
the better I was at maths. Years later I discovered that some
people who are good at music are also good at maths.
Read the text again again and answer the questions.
1 What did the Steiner school try to develop?_______
2 Why was Ms Bingham busy?
3 What did the writer in C discover?
Q Complete the sentences with words from the texts in exercise 1.
1 Mathematics, art, drama and geography are all school _______ .
2 Not more essays! I've got so much _______today.
3 The school_______ is blue and yellow.
4 J ames studied at Oxford and Yale - he had a very good ________.
5 The teacher who manages a school is the ________of the school.
Match the time expressions in the box with the dates.
yesterday morning last week the day before yesterday
the week before last last month
1 Friday 17th March
2 Friday 3rd ^______
3 Friday 10th______
4 Wednesday_____
5 Thursday, a.m. ~__
3 Put the verbs in brackets in exercise 1into the past
simple.
Q Look at the memory game and follow the instructions.
Q Read the text again and find six activities we can do to
make our memories better.
lemory gym
1 You are going to try three different ways of remembering
some letters. Read the letters below and try to remember
them. You have 10 seconds.
CIAFB IUK CN NUS A
Now check the answer on page 46 and follow the instructions.
Complete the text with the past tense of the verbs in the
box.
do be read meet say spend
| Use it or lose it
Our memories get worse as we get older, this is clear.
But does this have to happen? Can we do exercises for
our brains to stop them becoming so bad and to keep our
memory working?
In 2002 doctors studied a group of older people for four
years. They1_______ active people who enjoyed life - they
2_______ up with friends and 3________ time in museums
and art galleries. They 4_______ books, played card games,
5_______ crossword and sudoku puzzles. They exercised
their minds in memory gyms by trying different techniques
to remember things like making lists of letters into stories to
remember them better. Doctors 6_______ that this group
had a reduced risk of developing Alzheimers disease - a
disease that makes older people forget things.
One study, of course does not prove anything. But the
study supports the idea that we can exercise out brains
to improve the way we think and help us remember
things for longer.
Q Read the text again. Are these sentences true (T) or
false (F)?
1 We can exercise our brains to keep them working.
2 Doctors studied a group of old people for five years.
3 Alzheimer's disease makes people forget things.
4 The 2002 study proves that memory games reduce
the risk of developing Alzheimer's disease.
E ) Put the questions in order.
1 phone / you / did / lose / your________
2 I / where / coat / did / put / my_______
3 did / what / you / today / do_______
4 Anna / when / you / meet / did_______
5 something / you / did / say_______
13 Find six irregular past tenses in the word circle.
A V I / )
/
*
w
5
*
%
CD
D
CD
CD
Q Match the questions in exercise 5 with the answers
below.
a We met last week._______
b No, I didn't say a word._______
c No, it's here - it was in my handbag._______
d I went for a walk up a hill.'
e It was over there on the chair.
%
'P
>
O
*
v*
C Communication strategies j Asking questions
O How long does it take? Put these qualifications in order.
MBA degree doctorate diploma
1 diploma
O Complete the sentences with the words in the box.
qualifications exam graduate education
1 Oh dear, I didn't pass my French_______ . I have to do it
again.
2 Eric is a_______ of Singapore Management University.
3 In the UK,
4 What
begins when children are five years old.
do you have for the job?
Q 18 Listen to the answers from an interview and put the
questions in the order Elaine answers them.
a O Where did you go?_______
b CD Where did you study?_______
c CD Tell me more about that._______
d CD What was the biggest problem you had there?.
e CD When did you come back to the UK?_______
f CD You didn't work in accounting or management
immediately, did you?_______
g CD How did you deal with that?_______
h CD Did you spend the time with your family?
i CD Did you have a good trip here?_______
Q 5| Read the questions in exercise 3 again. Are they
closed (C) or open (O) questions? Write (C) or (O) beside each
question.
Q j Listen again and check your answers to exercise 4.
Q Complete the open questions with What, When, Where
or Why.
1 Hi J ohn, I've just arrived._______ did you get here?
10 new printers?_______ did you order so many?
I can't find my car key anywhere._______ did I put it?
_______ did you think about the presentation?
Majdi wrote the report._______ isn't he here?
- kind of sports do you play?
Match the questions and answers.
1 Would you like a coffee?_______
2 What's your favourite city?_______
3 Did you like the film?_______
4 Where do you work?_______
5 Are you feeling OK?_______
How did you get here?_______
New York. It's a wonderful city - always something to do.
I took a taxi, it's not very far to get here but I get lost easily.
Oh yes, it was very exciting.
Not really. I feel a bit ill.
I work for Gleesons, the big factory near the city centre.
We make car parts,
f No, thanks - I've just had one.
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D Interaction Completing a CV
Q Complete the definitions with the words in the box.
career skills interests curriculum vitae
personal details
2 A
are the things that you enjoy doing.
[_ is a list of your education and previous jobs.
3 Your_______ are something you can do well because you
l have practised.
4 _______ give information about your life.
5 A _______ is a job or profession that you do for a long
[ time.
Q j Match the abbreviations with the full forms.
1 DoB a Bachelor of Arts
2 email b telephone
3 tel c date of birth
4 MBA d Master of Business Administration
5 BA e electronic mail
Q Read the CV and answer the questions.
1 When did Aylin graduate the first time?-----------
2 Which two universities did she go to?-----------|
3 Which company did she work for? _
Q Read the adverts. Which job should she apply for?
UK Radar Systems Q
Position: Manager
Duties: to manage a team of electronic
engineers to produce radar navigation
systems.
South East Shipbuilding,
Singapore
Wanted: Ship building manager
Responsibilities: to manage building of high
tech 'smart' ships. Applicants must have good
knowledge of electronic ship systems.
4 What was her main responsibility in her company?.
5 How good is her Chinese?-----------
Curriculum Vitae
Personal details
Aylin Tun
email: tun.a@turkmail.tr
Tel: (00 +44) 141 3308899
Venturo lectronics,
Australia
UUanted: teammember to join
electronics research company.
Applicants must have first degree
in electronics and be good at
working in a team.
ID
Education:
MA International Business, Singapore Management University 2010
BSc Electrical Engineering, University of Glasgow, UK 2006
Career
Date Company name
2006 Clydeside Engineering, Scotland. I was part of the ship
electrical systems design team.
2008 Clydeside Engineering, Scotland. Promoted to manager
of ship electrical systems design team, responsible for
navigation systems.
Skills
I can speak Hirkish very well and beginner-level Chinese.
Interests
Sailing and mountain walking
S
D Present continuous
Q Present continuous or present simple?
B Communication strategies What do you call it?
Q Interaction Company presentation
Getting away
m
a Label the picture with the words in the box.
^ suitcase gift shop departure board passenger
B Look at the picture. Are these sentences true (D
or false (F)?
1 The boy is crying. CD
2 Two men are carrying newspapers. CD
3 A man is working on his laptop. CD
4 A woman is buying a watch. CD
a Make questions, using the present continuous form of the
verbs in brackets.
1 the passengers / the flight times? (check)________
2 the woman with the suitcase / a book? (read)________
3 the man with the briefcase / at gifts? (look)________
4 How / people / on mobile phones? (talk)________
Q Look at the picture in exercise 1again and answer the
questions you wrote in exercise 3.
B Complete the sentences with the correct form of the
phrases in the box.
have a break have breakfast have a think
have a lie down have a good time
1 That's a good idea - let me. about it.
2 What a lot of noise! The children are certainly____
3 Ian's not in his class at the moment - he's________
staff room.
4 I'm so tired - 1need to ________for a few minutes.
in the
5 The dining room is through there, we
7.30 and 9 o'clock.
between
I
6 Present continuous or present simple?
Q j Label the graphs with the words in the box.
rising sharply increasing gradually going down slightly
not changing falling sharply
ID
Q j Match the words with the definitions.
1 opportunity a the way that a situation is
changing or developing
2 airfare b the chance to do something
3 trend c to put money in a bank or
buy something in order to
get more money back later
when you sell, it .
4 to invest d the price of a plane trip
5 to book e how heavy someone or
something is
6 weight f to arrange to have or do
something at a particular time
K p Read the article and complete the titles of the charts.
Years!
Decreasing_______ costs
Number of airports
Years
Choice of
The cost of travelling isn't getting cheaper, but the number
of people travelling with low cost airlines1 (grow)
sharply. How are low cost airlines gradually bringing the price
of airfares down? Low cost airlines are cutting their operating
costs, increasing their efficiency and 2_ _ _ _ _ (change) the
way airlines do business. Let's look at these trends. Firstly,
sharply cutting operating costs - low cost airlines
(not give) you food and drink - you pay for it You
^0 ^L _ _ (pay) to book and you pay any other costs.
Read the article again and complete it with the present
simple or present continuous tense of the verbs in brackets.
The airline is passing the cost of flying to the passengers. They
are also putting more seats on the plane and getting more
passengers and they are reducing the weight of aeroplanes by
asking passengers to only take one suitcase. Secondly, they
are increasing their efficiency because they use technology a
lot and the use of an online booking system
5_______ (increase). Finally, the way airlines do business
6_______ (change). Low cost airlines do not fly into big
international airports where the cost of landing is expensive -
they often fly to smaller airports so the choice of destinations
is increasing gradually.
suopmisu! aip.
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vsn u; NND uo pejJ odej sbm s/uvau aiy.
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spuooes 0L9abl| no^'aoueiuas
si|i uj sjeue| eip. jequueuuai o}jj mon
vsn NND >in md v d
2 jeMsue ujX6 Ajouua[/\|
C Communication strategies ] UJ hat do you call it?
Match the words with the definitions.
1 boarding pass a a large metal container on wheels
that you use for carrying things
2 carousel b a card that shows you can go onto
an aeroplane
3 baggage trolley c a large sign that shows when a
plane leaves a place
4 departure board d the moving belt that carries luggage
at an airport
a Complete the sentences with the words and phrases.
baggage reclaim excess luggage flight attendant
jet-lagged stopover cash machine
1 Air travel can be tiring - but you can break your journey with
a_______ before your final destination.
2 I'm sorry sir, but you have too many bags. You need to pay
for the_______ .
3 You go and get a trolley, I'll get our bags from the_______
and then we can leave.
4 Look, the is coming with drinks and food.
5 I feel terrible today - the flight was so long and I'm_______
because I didn't sleep on the plane.
6 Can you tell me where the nearest_______ is? I want to get
some more money out.
B Match the two parts of the definitions of words
connected with travel. .
1 the place where a helps to fly the plane
2 a thing that b you can buy things without tax
3 the person who c you are missing your country
4 how you feel when d you can keep photos on
E H 19-22 Listen and find the words that match the
definitions in exercise 3.
1
2
3 _______
4 _______
) Listen again and put the words in order to make
sentences.
1 I'm looking for the place where you can buy perfume and
gifts, do / what / you / it/ call?_______
2 mean / 1/ what / know/you._______
3 Do you sell on / something /to / keep / photos?_______
4 Oh, mean / a / you / card / memory._______
5 the /d o / person / you / what / call who helps to fly the 'j
plane?_______
6 the/ mean /do/co-pilot/ you?_______
7 You know sometimes I feel sad about my home - um,
English /do/how/ you / that/ in / say?_______
8 see / 1/ Oh. You're homesick._______
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D ^ Interaction 1Company presentation
a Match the phrases with the adverts. Complete the adverts in exercise 1with the words ir
the box.
adventure tourism ecotourism
medical tourism gastrotourism join in headquarters qualified employment
providing introduce scenery competitive
holiday tourist
Complete the crossword using the clues and the words
in the box below.
m
Why not eryoy a.fourteen-day1 in the south
of France and come back anew person? As we get
older our sldn become^ dry - a facelift around the
mouth and chin can make you look years ydunger. At
our2 ' in Nice, our surgeons are3 and
experienced in all kinds of cosmetic surgery. People
like you are saviyig money, travelling arid looking
younger with us,
15J ________________
A holiday in Italy doesnt just mean sitting on the beach.
4______with Italys favourite pastime - cooking and
eating. Fromplanning menus to picking fruits, vegetables and
meat to making pasta and cooking dinner - every region in
Italy has amazing dishes to cook and eat Fromthe food of
Emilia Romagna to the spices of Sicily - let us
5_______ you to the real flavour of Italy.
At Footloose we belie vein three ideas for the
traveller:
- every 6 , destination is someones home
- leave the place as you found it
- everyone can be a winner in the tourist industry.
Our small group Iravel is paving a positive effect
on local communities. We are 7________ them
with money and 8____ without harming their
environment.
Adult 269.00 per week
Student 249.00 per week
The Western Isles, Isle of Skye and Loch Ness
A journey to the far north west of Scotland and the region's
most famous islands, the Outer Hebrides and the Isle
of Skye. You'll see villages, long beaches and mountain
9 far away from any other place. We take you hill
walking and climbing and you can also go10 _____ sailing
in racing teams on the beautiful Sound ofTaransay. It's an
unforgettable experience.
heritage attract architecture
a la carte definite cruise
specialize destination
Across
3 things from a society's past that people think are
valuable
7 items on a menu or price list with separate prices
8 to study only one subject or do only one exercise
Down
1 a holiday on a large ship
2 the style and design of buildings
4 to make someone interested in something
5 the place that you are travelling to
6 completely certain and not likely to change
a
D will for predictions
Q First conditional
P Communication strategies Responding
|3 interaction investing money
Moneu matters
a Match the words with the definitions.
I
transfer touch security lock stolen
1 to put your hand or finger on something_______
2 the things that you do to protect something_______
3 to move someone or something from one place to another
4 to fasten something so that no one can open it.
5 something taken that belongs to someone else.
B Read the predictions and tick () the ones which you think
will happen in the future.
1 Banks will continue to use cheques. CD
2 People will use their mobile phones to pay for things. CD
3 Using mobile phones to steal money will go down as
security increases. CD
4 People will use money as much as they do now. CD
B Read the article. Which predictions you ticked in exercise
2 are in the article?
Q Read the article again and complete the sentences.
Soon, people 1_____ need wallets to carry money -
we 2_______ use mobile phones to give money to other
people or to pay for things. But this 3 ___be free of
problems. Criminals4. try to take money from
people using this technology. And some people
5 _ _ _ _ _ _ always prefer to use real money.
Every day before we close the door to go to work,
people remember three things: their keys, their
mobile phone and their money. But is the day coming
when we wont need money any more? Will keys and ... ..............
mobiles be enough? People already use cards instead
of cash and many banks do not accept cheques any more. Today mobile phones are often used to pay for
things like car parking. But soon, new mobile phone technology will help us do more things with money
on our phones. We will be able to transfer money by touching two phones together, buy things in stores
or buy travel tickets.
But there will be problems. Often the first people to use new technologies are the first people the
criminals find. Mobile money crime, for example using someone elses bank account illegally, will rise
quickly, but then it will decrease as security gets better. People will be able to lock their mobile money
service when their phone gets lost or stolen.
This doesnt mean that money will not be used anymore, just that fewer people will use it. So when you
walk out of your house in future, you wont need to remember your cash any more..
B
Q Complete the sentences with the words in the box.
[
free currency open interest
1 Could I change these Singaporean Dollars to Thai_______
2 Would you like to try this madam? It's_______ - you don't
need to pay.
3 How much is the_______ on your bank's savings account?
4 Can I _______ a credit card account?
Q Read the adverts. .Which bank makes each offer?
1 We are always open._______
2 We give money for people to study._______
3 We are friendly to customers._______
4 We give a good rate of interest._______
ountrybaiL
We're the country's friendliest bank. We like our
customers and their friends too. Now, if you tell .a
friend about us, we'll put 100 into your bank account.
Countrybank - if you need a friend, we'll be there.
Education Loan Company
For students life can be difficult - especially if you dont have
enough money. But you can still get credit when you come
to Education Loan Company. You wont need another
credit card, if you are a student.
Most banks only give you a small amount of
interest on your savings. But were different
If you have 100 savings in your bank account,
well give you an extra 2% interest - free!
Read the texts again and match the two parts of the
sentences.
1 We'll give you money a we'll give you extra interest.
2 If you want to talk to your b if you are a student,
bank at night
3 Education Loan Company c Offenbank will answer your
will give you money call.
4 If you save 100 with us d if you tell a friend to bank with us.
Use the words in the box and the verbs in brackets to make
first conditional sentences.
password interest details bank account
debit card tip
1 You (need) your. __ if you want to take out money
___ (give) you some more
3 You'll be able to open your emails if you______ (enter) the right
from the cash machine.
2 If you wait for a moment,
_______ about the project.
4 If you ask Roger for a
good advice.
5 If you open a_______
a bank or take it out
, he (give) you some
you (be able) to put money into
___ (open) a 6 You'll earn more money on your savings if you : J
high_______ account.
| 3 Complete the sentences with the correct form of borrow
or lend.
1 I haven't got enough money for lunch - can you_______ me
10?
2 Dave________ my car yesterday and he hasn't brought it back.
3 Can I ___________________ that CD and listen to it next week?
4 My bank_______ me the money to buy my flat.
5 Can you remember who________ our dictionary?
6 I _______ Peter my camera three days ago and he hasn't
returned it yet.
j p O f t e n b a n k ................................... V,
l%ypur bank close&whenyou need something? Youll see g
M big difference if ypu come to Offenbank - were open 24 *
f- hours a day, seven days a week. Well answer the phone
eveft if you want to talk to us in the middle ofthe night.
- W - M

C Communication strategies Responding

Q | Complete the extracts from the conversations
with the expressions for agreeing and disagreeing.
a Put the phrases for agreeing and disagreeing in the correct order.
1 ide a /is /a /but/tha t/nic e /..._______
2 good / 1/ think / don't / idea / that's / a_______
3 not / 1/ sure / am_______
4 is / that / good / a / idea_______
B Put the phrases in exercise 1on the scale from agreement to
disagreement.
1 2 3 4
agree

a ) 23-25 Listen to three conversations and choose the correct

answers.
1 What is the problem with the laptop?
a the design
b the colour
c the price
2 Why doesn't Chris want to move the desk?
a He isn't strong enough.
b It isn't his job.
c He thinks J en should move it.
3 What doesn't Hamid like?
a the electric sign
b the bookshop
c the new name
Q 3^) Listen again and write A if the people agree or D if they disagree.
Conversation 1________
Conversation 2_______
Conversation 3_______
I agree (x2) I think you're right I don't agree (x2)
I'm not sure about that
I don't think that's a good idea
disagree
Conversation 1
J en: Me too. We're not selling as many as we
did a year ago - we've got a problem.
Thomas: 1________. But what can we do about it?
J en: I think perhaps the problem is that our
price is too high.
Thomas: 2________but our laptops have always
been expensive ...
Conversation 2
Sofia: I think we should move it.
Chris: Well, 3________.
Sofia: What?
Chris: It's not our job to move things. The porter
should do it.
Sofia: I'm sorry, 4_________.
Conversation 3
Robert: Look, we need a new sign for the
bookshop.
5 , the old sign looks terrible. Hamid:
Robert:
Hamid:
Robert:
Hamid:
Robert:
Hamid:
I thought we could have an electric sign
and give the bookshop a new name.
An electric sign? I like that idea.
What about a new name?
6 .
How about 'The Electric Bookshop'?
I'm sorry, Robert. 7 . .
Q j $) Listen again and check your answers.
Q j Read the situations and choose the best answer.
1 Your friend suggests going to see a film. You are
tired.
a That's a nice idea,
b I'm not sure.
2 A new restaurant has opened in your town. You
would like to go but your friend ate there last week
and was ill the next day.
a That's a good idea.
b That's a nice idea but...
3 Your manager wants to take away the office drinks
machine. It's the only place to get a drink.
a I don't think that's a good idea.
b I agree.
4 Your friend wants to have the office party during
the day. Most people in the office would prefer the
evening.
a I'm not sure about that,
b That's a great idea.
m
D Interaction 1Investing money
Q Complete the table.
Verb
bank
save
invest
pay
MS&,
Noun (person)
banker
saver
:2
lend
payer / payee
earner
lender
Noun (thing)
banking
investment
4
earnings
SH
Choose the correct preposition for the verbs.
in for to on
1 invest
2 pay
3 lend (something)
4 get interest
Q | Match the words with the definitions.
1 risk a an amount of money that someone
keeps for a particular purpose
2 stock b money you get back from an investment
3 return c a part of a company which is owned by
many people
4 fund d a possibility that something bad may
happen
Q Read the brochure and match the titles with the
paragraphs.
f Eco-friendly investment US fund High income fund
Q Read the brochure again and decide which fund is best
for these investors.
1 Mai Ting Alin is very careful about her money and wants to
save it for when she is older. She wants a secure investment
and a good profit.________
2 Mary White does not want to invest in oil companies or
mining companies. She is not worried about getting a good
profit on her investment.________
3 Fusun Top is quite rich and has some money to invest. She
does not care if she loses the money but if she invests e
money, she would like to make a good profit. ------------
C l Find words in this section to complete the puzzle and
find the hidden word .
Y
2a
r - ^v | r~l
3p
5s
_ _ u
V
Venus investment
company
If you want to take your money out of-your bank and into
the stock market, Venus will help you. We are an irivestment
management company for private investors who want a good
return-on their income,year on year. Here are our funds::,
want to make's
Our developing nations fund manager invests your money in companies in developing markets. merest
V/UI ly. Houyiw wj iu i. 101wyw ij w jvy* ' Ip'S" --- - -f 7 1Q%iht
good profit, you won't fjn a better choice. The>risk is high, but so-is the return with an average 9* "
hundred^merican company
ybur investment. . " I .
I 2 i-' .
if you want a low risk investment, you'll find it here. We only invest in .the top one
; your money is in a safe place ancMs earning good interest. *
l/you are worked about our ehVirpnment, you'll be interested tn investing in the Green investm0* * ^^ ^nk it
money into companies which do not harm the envfronment. Growth has been good in this sector a
continue to be good if the government keeps to its green energy promises.
so
that
B Future plans: going to
(3 to or-mg?
Q Communication strategies Making it better
Q Interaction Cooperating and competing
Teamwork
a Match the words with the definitions.
reliable relationship learn cooperate communicate
1 to get knowledge or a skill by studying or training
2 to work with someone in order to achieve something
3 the way in which two people feel and behave towards each
other _______
4 to give each other information, for example by writing
letters_______
5 someone you can trust to do what you want them to do
B Read Arzu's personal development plan. Are these
sentences true (T) or false (F)?
1 Arzu never does what you ask her to. CD
2 She sometimes forgets to tell things to people. CD
3 She is good with computers. CD
4 She is a confident person. CD
B Complete Arzu's personal development plan with four
words from exercise 1.
Q Read the things Arzu needs to do this year and write
sentences with (not) going to + verb. Change the form of the
Word if necessary.
1 - ______________________ ______________M S
2 -________________________________________________________________________________________
3 ____________________________________________________
4 j
5 _________________________________________________
Personal development plan: Arzu
Arzu is a very1_________ member of the team - when you
ask her to do something, you know she is going to do it.
She has a good 2 . ' with the other members of the
team and is very good at3________and working with her
colleagues. Unfortunately, she needs to work at her
4________skills as sometimes she forgets to tell people
information they need to know. Her IT skills are weak, in
particular with emails and storing information. Arzu says
she doesn't feel confident sometimes because of her poor
IT skills.
Last year's goals
Establish better cooperation with team.
Improve relationships with colleagues.
Work on communication skills.
Goals achieved
Went on teambuilding course.
This year
Work on communication skills.
Go on IT course.
Stop saving important documents on own computer.
Put important documents on shared drive.
Attend confidence-building course.
m
athletics cricket golf swimming table tennis jogging
basketball dancing yoga skateboarding
volleyball CDclimbing CDgymnastics CD
skiing CDrafting CDhiking ( )
Q | Read the advertisement. Which sports in exercise 1are
mentioned?
Put the words in the box into groups.
h I1e)E9EB5S2
Q Match the sports with the pictures.
Q Read the advert again and complete it with the correct
form of the verbs in brackets.
The Texas Outdoor Sports Society (TOSS) is an
outdoor sports club. We offer a wide choice of
outdoor, sporting, and social events every week.
Being a member of TOSS is a great way to explore
central Texas with a fun and friendly group. Our
members enjoy hiking, 1________(go) climbing and
2________(go) rafting. We love 3________(organize)
adventures for you. Many of our activities are for
beginners so you don't need 4 ________(be) 100% fit.
If you don't want5 ______ (do) any sport and would
just like 6________(meet) other people, we have
social evenings and barbecues.
We also like 77/ (help) employees stay fit and
active. Companies can have group memberships
for their employees or we can organize company
sports and adventure days for special team building
days. We use the Internet to make us the most
organized Sports society in Texas - when you want
8________(find) an event, just go to our website and
you can see our full calendar. You just sign up, drive
here and have fun!
Q j Read the sentences and write new sentences with the
correct form of win, lose or draw.
1 It's the last few seconds and England and Algeria are still
0-0. They_______.
2 Filosova takes Smith's queen and Smith can't_______this
game of chess now. Smith isn't very happy about this - he
hates_________ .
3 At the Giants stadium the score is 20-28 with the New York
Giants_______on 20 points and Seattle Seahawks
_______with 28 points.
4 Napra is trying very hard_______the match and become
the new world boxing champion.
5 Well, we're into the last few minutes and nobody_______,
they_______ still________ at 1- 1.
Texas Outdoor
Sports Society
m
C Communication strategies {Making it better
13 Write the sentences under the correct headings. Listen again and complete the conversation.
I can't photocopy my report.
Something is wrong with my car.
I can't contact the office.
My mobile phone doesn't work.
I can't drive to work.
There's a problem with the photocopier.
Sally:
J ane:
Sally:
J ane:
Sally:
J ane:
Sally:
J ane:
Sally:
J ane:
Sally:
J ane:
Sally:
J ane:
Sally:
J ane:
Sally:
J ane:
Sally:
J ane:
Hello?
Hi, Sally, it's J ane, I need some help.
Sure J ane, what is it?
You know I told you about my important job interview
today?
Yes.
Well, I'm here outside the office for the interview, but
I've got1_______ .
Oh really? What is it?
They wanted me to bring my original certificates from
college. I took a taxi to the company, but left my
certificates in the taxi. I've come to the interview
without my certificates.
Do you really need them?
Well, yes.
2 : - you can phone the taxi company and get
them back.
ftried that but3_______ that they don't know who
the driver was.
Oh, 4 . Can you send them in later? i
5 fflat the job is for a very organized person.
It's not going to look good at all.
I see. How can I help you?
Can you find the copies of my certificates and bring
them over?
For sure. 6 ''W .
That's really great. I was really nervous.
Well don't be. 7_______ . I'll be there in half an hour.
Half an hour!
A Saying what the B Explaining the result
problem is of the problem
B Match the sentences in A and B in exercise 1.
Q >|2 6 Listen to the conversation. Are the sentences true
(T) or false (F)?
1 J ane has an important report to write. f f~l
2 She left her certificates on a bus. ( K
3 The job is for an organized person.
4 Sally offers to h e lp^^^fi; O
D Interaction Cooperating and competing
1 3
a Complete the sentences with the correct form of the
words in the box.
celebrate cooperate competition lose foul
sportsmanship nod
1 He was sent off for_______ the goalkeeper.
2 The team_______ by going out for a meal.
3 Parents are_______ with teachers to deal with the problem
of bullying in schools.
4 Sian always plays fair and never cheats - very good_______
5 We only_______ the football match by one goal.
6 Who won the World Cup football ______ ?
7 The boy didn't say Yes' - he only_________.
Q j Read the story and put the paragraphs in order.
CDA 'First, do you understand that what matters is whether
we win or lose together as a team?' The little boy nodded yes
again.
O b 'Good,' said the coach. 'Now go over there and explain
that to your mother.'
O C The coach continued, 'And finally, when I take you out
of the game so another boy gets a chance to play, it's not
good sportsmanship to call your coach 'a donkey1is it?' Again
the little boy nodded.
CDD 'Secondly,' the coach continued, 'I'm sure you know,
when you kick another player, you shouldn't argue with the
referee or hit him. Do you understand all that?' Again the little
boy nodded.
CD E At one point during a football game, the coach of a
seven-year-old soccer team took one of the seven-year-old
players to one side and asked, 'Do you understand what
cooperation is? Do you know what a team is?' The little boy
nodded yes.
Read the story again and choose the answers.
1 What did the coach ask the boy about first?
a winning
b losing
c teamwork
2 What did the coach ask the boy about next?
a sporting behaviour
b being fair
c being rude
3 Who is the coach talking about?
a the boy
b the boy's team
c the boy's mother
Find ten words about sports and teamwork in the
wordsquare.
s c O M P E T
B
T ;

O N
V*
D
p z D : D C F K X V Q M X N R
o L G W F A B H i A G A F D A
R C O O P ; i R A T E W 1 W
T P R H E R H O C K E Y V
H
S z
B
O z O M V w 1 N C 1 H
M L B X F B W B R P J A D k
A G S R M 1 u;Q R D U F o
N M z z . C C R
K X E G Q A w
S J B V B s D V D N K B L T
H X R L O s E V H U W J W A
1 A E V E" E D C K K D C -:,U W
P K E e W U B P X V R G V
X P
m
K N F W K T E A M A T

J 3 Have you ever... ?

BCommunication strategies Checking information
Q interaction Life experiences
What an experience!
Q Read the blog and tick (/) the jobs it mentions.
2C T
3 0
Life's what you make it
It's easy to say bad things about working part time in
a fast food restaurant, but it depends on how you see
it and what you do. Believe me. I've had lots of part
time jobs. Some of them weren't good - I've worked
as a hospital porter, I've cleaned hotel rooms and I've
washed cars, but I have never looked back at my work
in a fast food restaurant and thought it was a negative
experience. In fact, I think that I learnt a lot from it. As
a student of management, I needed a job through
university so I went to work in a fast food restaurant.
Most of the other workers saw the job in a negative
way, but I didn't 1understood the reasons that made it
a successful business - quality, good service, good food.
I learnt how a successful business works and I learnt
about management. In a few weeks I was responsible
for training colleagues, counting the money, and
leading a team. I've found that many other successful
business people have worked in fast food places - the
key to success was to think positively and make things
work for you.
Q j Write questions about the text using the present perfect
form of the verbs in brackets.
1 how / he / many part time jobs? (have)________
2 he ever / in a hospital? (work)________
3 he / anything from working in / fast food restaurant? (learn)
4 0 5 0
B Read the text in exercise 1again and answer the
questions in exercise 2.
1
2 ; - .
3 ____________________________________________________
4 ____________________________________________________
5 ________
Q Find four mistakes in the dialogue and correct them.
Alan: Hi Yukiko. How was your holiday?
Michie: It was great.
Alan: I haven't see you for a while. Where did you go?
Michie: We've were to Madrid.
Alan: Oh, really, I've been there too. Did you go to the art
galleries?
Michie: Yes, we went to the Prado and the Reina Sofia.
Alan: Have you saw the pictures by Picasso?
Michie: Yes, we did. He was an amazing artist. He's the most
wonderful artist who has ever live, in my opinion.
4 he ever / a team? (lead)________
5 other business people / in fast food restaurants? (work)
I
8 Have you ever...?
Q Read the newspaper reports and match the headlines
with the stories.
Accident at bus stop
THE UKS CLEVEREST PERSON
Dinosaur mgarden
AmanandwomanfromNewHampshire% _ just _ (find)
thebonesof anancient animal near their home. They Z - . (decide!to
builda newswimmingpool intheir garden. They starteddigging, but when
they dugdeeper they foundsomelargebones. 13 v (never see) so
many largebones, saidMr Oppenpopper. Hecalledthemuseumandcalled
theexperts. Local archaeologists4 (say) that thebones area major
discovery.
B Complete the table.
Infinitive
be
learn |
meet 3
see s;
Past simple
was V were
learnt/
learned
Past participle
eat
i a
give
fly
speak
did
gave
caught
B m
spoke
met
4_____
eaten
done
7______
caught
flown
10
Asixteen-year-old driver5. . (injure) seven people. As they
waited for the number 6 bus the young man lost control of the
car and 6________ (crash) into the bus stop. An ambulance took
them to the hospital where doctors say no one has been hurt
seriously. Police 7________ (arrest) the man and have taken away
his driving licence.
fifteen-year old girl 8 . (become) the youngest person to
win MasterBrain - the quiz to find the cleverest person in Britain.
kMasterBrain star J eremy Line 9 (present) Carmen Adams
k with a trip to Harvard. What10 : she _ (say) to her
teachers? Carmen11 (not see) them yet, but she says she
12________ (be) always bottom of her class at school.
Q Read the texts again and complete them with the
present perfect or past simple form of the verbs in brackets.
Q Match the situations with the emergency
services.
1 ambulance
2 police
3 fire brigade
a I'm lost on a hill! ^
b I've been robbed!
c A boat has turned over in
the sea!
4 mountain rescue d My gas oven has just
exploded!
5 coastguard e My boss has had a heart
attack!
b r g e n c y
CIT ONLY

C Communication strategies ] Checking information

Q j $) 27 Listen to the phone messages and put the pictures in order.
C O
B C j
'$}28 Listen to a phone call and choose the correct
answer.
1 The caller's number is 812345 / 813045 / 813245.
2 They can hear each other very well / not very well / very
badly.
3 The caller has broken down at home / on the road / in a car
park.
4 The caller is 12 / 2 / 20 miles north of Coventry.
5 The caller has crashed into a tree / bus / police car.
Listen again and complete the phrases from the
conversation.
1 Sorry, what did you________?
2 Can I read that________?
3 Can you speak a little________, please.
4 The line is__________ .
5 ________right.
6 ________you say you've crashed?
7 Can you________that?
Match the telephone phrases in exercise 3 to the
situations.
a You want to explain that the telephone connection isn't
good.________
b You say this when the person is speaking fast.________
c You want to say that something is correct.________
d You want to check information you wrote.________
e You want to check a word the person said.________
f You want someone to say the information again. (x2)__
( 3 Write the phrases under the correct heading.
And your name is ...?
Is that R-O-double S-l?
So that's car registration YT541 TTFN?
Is that Mr Rossi?
Can you give me that number again?
You're 20 miles north of Coventry?
A B
Asking for information Checking important
information
M il
D Interaction life experiences
Q Decide which sentences are about recent important events
(IE) and which are about experiences (E).
1 I've been to China three times.________
2 We've lived in France since 1980.________
3 Come quickly - there's been an accident.________
4 Look at this - I've won 10.________
5 J ane's worked as a taxi driver before.________
Q Read the text and choose the best title from the box.
Competitive travelling Small countries Life in the Army
There are almost 200 countries in the world and
f*^Tim Good has visited every one of them. He is one
: of a few people trying to visit every place in the
world. This includes countries and also islands and
F provinces*. Members of the Most Travelled People
^ website ^ay there are 872 places in the world and
Tim has visited 609 of these places so far.
What started his love of travelling? Tim says that
it was his family life. His parents were in the army
and his family travelled a lot because of this - they
didnt stay in any place for a long period. But Tim
didnt want to stop travelling and after he finished i
univei^sity he worked as an adventure holiday guide
in Australia. Then he found out about competitive
travelfihg - trying to visit more places than anyone
else - and started travelling again in 1978. He has
been to the Pitcairn Islands (population: 50), hes
travelled to the Antarctic several times and has
learnt four languages to help him travel. And hes
never booked a holiday - he organizes all his own
travel.
* * province = one of the large areas into which some
countries are divided
Read the text again and answer the questions.
1 What is Tim Good trying to do?________
2 How many places has he visited?________
3 Why did his family travel a lot?________
4 Which place only has fifty people?________
5 How many languages has he leamt?________
Q Match the questions and the answers.
1 How many countries have a
you visited?
2 Have you leamt any b
languages?
3 Have you ever worked in c
tourism?
4 Have you been to anywhere d
really cold?
Find words in the text that mean the following and
complete the crossword.
1 an unusual, exciting, or dangerous thing that happens to
someone
2 a piece of land that is completely surrounded by water
3 the part of a country's military force that fights on land
4 a number that is more than a few, but not very many
5 the number of people who live in a country
6 to buy a ticket or arrange to do something at a particular time
7 determined to be more successful than other people
2 3
Yes, in Australia.
Yes, I've been to the Antarctic.
I've learnt French, Spanish,
Italian and a bit of Arabic.
All of them.
Future arrangements
Q who and which
Q Communication strategies Explaining needs
Q Interaction Planning a trip
Take a break
I
*
Q | Read the emails between people making arrangements and
complete them with the present continuous tense of the verbs in
brackets.
Dear Mr Harris,
11________(write) to find out more about the English course and
business visits for Mr Yu. I have some questions for you about the
arrangements.2________someone________ (meet) Mr Yu at the
airport? Who is meeting him? 3________the one-to-one classes
________(start) on Monday or is Mr Yu having a rest? How much
time 4________he________ (spend) on English lessons and how
much on business visits? Which day is Mr Yu visiting the insurance
company? And finally,5________Mr Yu________ (have) meals in
the hotel or at the college?
I look forward to your answers,
Mrs Ishihara
PA to Mr Yu
Dear Mrs Ishihara,
Thank you for your email and apologies if my last email was
not clear. One of the college teachers is meeting Mr Yu at the
airport. They will have a big sign with Mr Yu's name on it. On
Monday we have arranged for Mr Yu to have a rest after his flight.
His class is starting on Tuesday - Ms Dickinson is his tutor. 16____
(attach) his timetable, so you will see that he 7________ (take)
English classes for one hour every morning and in the afternoon
he is visiting businesses in the area. He 8________(visit) the
insurance company on Friday. We 9_________(plan) for Mr Yu to
have his meals at the college so that he can practise his English
with the other students.
Regards,
J ohn Harris, Director of EFL
Q Read the emails again. Are these sentences true (T) or
false (F)?
1 The college director is meeting Mr Yu. ( )
2 Mr Yu's course is an English course only. CD
3 Mr Yu is having his meals at the college. O
4 Mr Yu is visiting the bank on Friday. CD
Complete the email with the words in the box.
film comedies hiring long weekend break blog
Dear Mr Harris,
I have another question about the course's social
programme. Is Mr Yu having a1________from Friday
to Monday during the course? He likes Scotland very
much and is planning to have a short2________driving
around the country. He is 3________a car for this.
During the course could you take Mr Yu to see a
4 ? He likes going to the cinema very much,
especially 5________which make him laugh. In his
online 6________he says films are a good way of
learning English.
Many thanks,
Mrs Ishihara
i . . . |
Q Read these sentences about the emails above and
decide which are about now (N) and which are about future
arrangements (FA).
1 Which day is Mr Yu visiting the insurance company?
2 Mrs Ishigura is writing to find out about Mr Yu's social
programme.________
3 One of the college staff teachers is meeting Mr Yu at the ^
airport.________
4 His class is starting on Tuesday.________
5 In the afternoon he is visiting businesses in the area. . M
6 Mr Yu is planning to drive round Scotland.________
Q Find the word that doesn't fit.
1 a comedy b classical c horror
2 a adventure b rap c country
3 a horror b folk c pop
4 a thriller b action c rock
B Correct the mistake in each sentence.
1 A What kind of film is Death by 1,000 Cuts?
B It's a comedy film - it's really frightening.________
2 Istvan really likes films about secret agents and other thriller
films.________
3 We went to see a film yesterday evening - an action.______
4 Sara only likes funny films. Classical are her favourite kind of
movie.________
B Read the text and complete the table.
Film Festival
There are many famous film festivals all over the world
tine Toronto Film Festival, the Edinburgh Film Festival and
the Venice Film Festival, for example. But the most famous
one is the Cannes Film Festival which started in 1946. It is
not only people 1 - like watching films that go Bl
every year over 40,000 film industry workers go to Cannes.
Film festivals are very important for everyone in the film
industry. Producers who finance the films meet directors;
directors meet screenwriters
write the stories, and so on.
Perhaps the most important part of the festival is the award
for best film 3 began in 1955. There are only 20
films in the competition and winning films have included
Apocalypse Now, Taxi Driver and La Dolce Vita. Winners
receive a prize for the best film 4_______ _is called the
Palme d'Or. But of course, the people 5 ______ get the
most attention are the actors and actresses 6________star
in the films.
The Cannes Film Festival
1 began in
2 number of film industry
people who go there
3 year film competition started
4 number of films which are in
the competition
C l Complete the text in exercise 3 with who or which in
each gap.
Q j Read the film credits and the speech. Complete the
sentences with who or which and a phrase from the box.
chose the actors let us film there found the money
produced the special effects gave us money
Director: Ole Hiller
Producer: Leonard Nimrod
. Casting director: Fransisco Forzani
Special effects: SDX company
Special thanks to
National Film Foundation and State of Kansas
Thank you for giving us this prize. I would like to
thank our producer Leonard Nimrod
1 who found the money for the film and casting
director Fransisco Forzani2__________________ .
I'd like to thank the SDX company 3_____________ 1
and the State of Kansas 4__________________ ;
finally, many thanks to the National Film Foundation
5__________________ to start the project. Thank
you very much everyone!
C. Communication strategies explaining needs
a Match what the person wants with the reasons.
1 I'd like to travel business class a in order to get good seats for
the concert.
2 Arzu doesn't want to go on holiday b so that I can sleep on the plane.
3 We need to buy the tickets today c that's why I did it
4 Suzy hates cleaning the car - d because she's got so much work
to do.
Q j Complete the sentences with the words in the box.
tip warm courier body language colleague
J an - he works with me in sales.
that he's very angry about something.
1 Let me introduce you to my
2 You can see from Alan's___
3 ________ companies take parcels from one place to another.
4 I don't like Leila - she's very cold with people - she's not very.
all.
5 I'll give you bit of advice - and this is a good
> 29-31 Listen to the conversations and match them
with the pictures.
at
- never...
Q Listen again and choose the answer.
Conversation 1
Why doesn't Teresa want to use a courier company?'
a the books don't cost a lot
b it's expensive
c it's not quick enough
Conversation 2
What did the person try to do in the storeroom?' 1
a stop the smoke alarm
b lock the door
c put his jacket on
Conversation 3
Why does Charles recommend the restaurant?
a the food is good
b the service is good
c the food and atmosphere are good
Listen again and complete extracts from the
conversations.
Conversation 1
Alya: This is 1 - the exhibition is
next Wednesday. It needs to be there
quickly 2________ to get to the exhibition.'
Teresa: Hmm, let me think. Private courier
companies are expensive -
3 we don't usually use them.
Alya: Yes, but if we can't send these books, we
can't sell them in Indonesia. Think how
much that will cost4________ we didn't
send it by courier.
Conversation 2
J udith: ... he went into the storeroom 5________ ^
to have a cigarette.
Scott: And?
J udith: 6________ the smoke alarm wouldn't
work, he put his jacket over it.
Scott: He put his jacket on the smoke alarm
7 he wanted to smoke in the
storeroom?
J udith: Yes. It didn't work, of course.
Conversation 3
Sanjiv: Where do we need to go 8_ to
get a good meal?
Charles: Let me give you a tip - the Parthenon
restaurant is good. It's the best restaurant
near here. Good food, warm atmosphere.
Sanjiv: Oh yes?
Charles: Traditional Greek food.
Sanjiv: That sounds good - I'd like to try it.
Charles: 9________ you'll get a place, I'll book a
seat for you.
Sanjiv: That's great - 1want a table with my four*
colleagues.
Charles: A table for five.
Sanjiv: Yes, and 10________ we don't speak
Greek, can you ask for the menu in English?
Charles: Sure. I'll do that.
D Interaction Planning q trip
Put the words into groups.
sabbatical career break diary leave
calendar electronic organizer
Time off from work Organizing your time
^3 Read the text. Which route is Kriszta following?
a Read the text again and match the times with
the events.
a request leave
b working
c planning
d go on sabbatical
e shopping for the trip
f working with children
( 3 Complete the sentences.
1 She wanted to leave work because_________.
2 She's staying in Sao Luis because_________.
3 She's sailing down the Amazon river because
1 for seven years
2 two days later
3 next week
4 two weeks later
5 end of month
6 next year
Kriszta's career break blog -12 October
It's my once in a lifetime opportunity - after seven
years working in the same accountancy company, I
was feeling really tired and wanted to quit. Then I
heard that some companies give paid sabbaticals
and some more offer unpaid leave so I asked my
boss. At first she didn't agree, when I said it would
help me work better when I got back, she said OK.
In two days' time I'm giving in my request for leave
and I'm planning to go at the end of the month.
But first, I'm spending next week with my calendar
planning where to go and what to do. The week
after next I'm buying what I need for the journey.
So what's the plan? I've always wanted to go to
South America and my friends, Francesca and Marta,
are in Sao Luis, Brazil. I'm flying to Rio first and then
staying with them for one or two weeks. While I'm
there, we're travelling down the Amazon River and
staying in Manaus 1,000 kilometres away - 1always
wanted to go into the Amazon. I'm travelling down
through Brazil to Porto Velho then Campo Grande
and after that going into Uruguay at the beginning
of next year where I'm working as a volunteer with
a charity for children. That's what I really want to do,
and I'm volunteering for the rest of the sabbatical.
But for now, I need to do some planning.
That's all for now, more tomorrow.
Audio scripts
1C, page 6, Exercises 2 and 3
Conversation 1
TD =Taxi driver, M =Maria
TD: Hello, where to?
M: Can you take me to the Vacation Inn
Hotel, please?
TD: The Vacation Inn Hotel. There are two of
them - can you tell me which one?
M: Two of them? Oh dear. I don't know - I'm
going to a conference there.
TD: Could you call the hotel and find out?
M: That's a good idea. Oh, I don't have my
mobile. Could I call with your phone?
TDrfr, well OK. Here you are.
Conversation 2
M =Maria, CR =Conference registrar
M: Hello.
CR: Good morning. Are you here for the
conference?
M: Yes, I am - I'm one of the key speakers.
CR: OK - can you tell me your name?
M: I'm Maria Hopkins.
CR: Can you sign the Conference Speaker
list here, please?
M: Sure.
CR: Thanks. Right-that's all finished.
M: Great, can I have my registration badge,
please?
Conversation 3
M =Maria, SA =Shop assistant
SA: Good evening. Can I help you?
M: Yes, I' m looking for a present for my son.
SA: OK.
M: Can I look at that book there, please?
SA: Here you are.
M: Oh, that's nice. Could you wrap it for me,
please?
SA: Yes, of course.
2C, page 10, Exercises 2
and 3
A =Anna, M =Mansukh
A: Oh no, another delay!
M: Sorry?
A: The plane is late - there is another delay.
M: How long is the delay?
A: 45 minutes.
M: I hope it isn't longer. I have a connecting
flight to catch in Munich.
A: Oh really? Where are you going?
M: I'm flying to Mumbai.
A: Mumbai - how nice. Do you work there?
M: No, my family are there. I'm visiting them
for my holiday.
A: How long are you going for?
M: About two weeks.
A: Do you work in Scotland?
M: Umm, no. Well, yes.
A: No and yes?
M: I work at the university - I'm a visiting
lecturer.
A: A visiting lecturer. That's interesting.
What's your subject?
M: Solar power - you know, getting
electricity from the sun.
A: Oh, really - tell me more about it.
3C, page 14, Exercises 2, 3
and 4
I =lain, M =Magda
I: Hi Magda - I'm making some coffee -
would you like some?
M: Oh, yes please, Oh, I really need a cup of
coffee.
I: Me too. How are you?
M: I'm fine. I'm looking forward to the staff
away day.
I: Yes, me too.
M: But this year we're going to Rochester.
I: I know, I think it's a bit far to go - 1don't
really like travelling.
M: Me neither. I think I'll go by train.
I: That's a good idea - it takes hours by car.
I know - I'm driving there. Are you staying at
the Meta Hotel?
M: Yes, are you staying there too?
I: Yes, I reserved a room quickly.
M: Yes, me too. it's very busy when all the
staff go to the same place.
I: It's good to see all the staff though.
M: Yes, it's good fun. But the activities ...
I: Like the team building activities?
M: Yes, the team building activities.
I: You don't like them?
M: No, not at all.
I: Really! I do. I like them a lot.
M: Why?
I: It's good fun and it's nice to see people
relax.
M: Well, I can't relax and have fun. Last
year I was in the same group as the financial
director.
I: Me too. I think she is a really nice person.
M: Really! i don't. Not at the moment. She's
the reason I need some coffee now. She
wants all the accounts for last year.
I: Oh no, I don't have the time to do that.
M: Me neither.
4C, page 18, Exercises 3
and 4
Conversation 1
J =J ack, K =Karen
J : That was a great presentation.
K: Well thank you, Mr... ?
J : J ack, J ack Merton.
K: Nice to meet you J ack.
J : Look, there are two or three points I still
don't understand. Perhaps we could have
coffee and discuss them?
K: Oh, I'm afraid I've got a meeting with
someone else now. Perhaps another time?
Conversation 2
P =Pete, A =Anne
P: So that's the end of the tour of our
factory.
A: Thank you so much, Pete.
P: Do you have any more questions before
we finish?
A: I don't think so - 1think I have all the
information I need for the contract.
P: OK, good, well if you think of anything
else, just send me an email.
Conversation 3
A =Aysha, T =Tom
A: Hello, is that Mr J ones?
T: Er, yes ... who is this please?
A: I'm calling from BlueSky Credit - your
credit card company.
T: Oh, yes? Is there a problem?
A: No, not at all, sir. I'mcalling about our
special offer.
T: Thanks, but I'm in the middle of
something right now.
A: We have six luxury holidays this month for
people spending over 3,000.
T: Oh that's nice.
A: Are you interested in this?
T: Well, I'm just going out now - could we
talk about it later?
A: It will only take a minute of your time and
you could win a holiday.
T: I'm afraid I'm very busy now.
A: All you need to do is register...
68
5C, page 22, Exercises 4
and 5
Conversation 1
J =J ohn, V =Vera
J : I'm really interested in the new school
project.
V: Oh, good - we always need volunteers.
We're building a garden for the children.
J : Yes, I know. Would you like me to do
anything?
V: That's really kind of you. You could help in
the garden on one day.
J : Which days do you need help?
V: Erm, could you come on Sunday?
J : I'm a bit busy then. Is Saturday OK?
V: Saturdays are perfect. See you then.
Conversation 2
H =Hilda, S =Stan
H: Where are you going?
S: The charity shop needs people and I'd
like to help.
H: You're going to work in the charity shop?
S: Yes, just for a couple of hours a day.
H: I'm not doing anything today. I could help
too.
S: OK - get your coat and come along.
Conversation 3
D =Deirdre, K =Ken
D: Hi, do you need any volunteers to help
with the charity run this afternoon?
K: I'mnot sure - I think we're fine.
D: Well, let me know - I'd be glad to help.
K: Thanks for the offer, but were OK.
6C, page 26, Exercises 2
and 3
R =Rosa, B =Bruno
R: Excuse me, can you help me?
B: Sure - what is it?
R: I'm a bit lost, i want to go to a seminar -
Tmlooking for the Richmond room.
B: Oh, that's downstairs.
R: Downstairs.
B: Yes, go to the bottom of the stairs and
turn left - it's straight in front of you.
R: Thank you very much.
B: No problem. Have a good day.
R: Thanks.
7C, page 30, Exercises 2,
3 and 4
E =Emma, J =J ay
E: Hi, welcome to Electrogear. How can we
help you today?
J : I'm looking for a case.
E: A case for...?
J : For my laptop.
E: A case for a laptop, certainly sir, we've
got plenty of those. Come this way.
J : Great.
E: What colour would you like?
J : Well, it's not for me actually. It's for my
sister.
E: I see. And what colour does she like?
J : Erm... I'm not sure.
E: You're not sure?
J : Well, I mean ... maybe you could suggest
some colours?
E: Certainly, sir. How about black? A lot of
our cases are black.
J : I don't think she really likes black.
E: What about red?
J : OK.
E: We have a couple of cases in red. This
one is very strong - it's made from leather
and metal.
J : That's nice.
E: And this one is made from plastic - it's
not as strong as this one.
J : And what are the prices?
E: Well, this one, the metal and leather one,
is more expensive than the plastic one.
J : That's OK, I think she'll like that.
E: I'll just check that it's in stock - one
minute.
J : Ooh, I hope it's in stock.
E: Oh, I'm sorry sir, it's out of stock at the
moment. We'll have it back in stock on
Monday.
J : But her birthday is on Sunday.
E: Ah. You could buy her the other case.
J : I'm not sure about that, it doesn't look as
nice as the other.
E: We have the leather and metal case in
blue. Do you want to look at that one?
J : Yes please.
E: Here you are - the same design and
materials, but a different colour.
J : This is nice too - is it in stock?
E: J ust a second sir, I'll just check.
J : I do hope it's in stock.
E: Good news, sir. We have it in stock -
would you like me to get one for you?
J : Great-yes, please.
8C, page 34, Exercises 4
and 5
A =Alison, B =Bob
A: Right Bob, let's go over the fire safety
checks again.
B: OK.
A: Remember the first step?
B: Yes, sure - check the fire equipment -
smoke alarms, bells, and fire extinguishers.
A: So, is there a fire extinguisher in this
room?
B: Well, yes, there is.
A: Let's go in then. OK, where is it?
B: The fire extinguisher?
A: Yes.
B: Uh...
A: Look, the first thing to check is where the
fire extinguishers are.
B: Yes, I understand.
A: And the second thing to check is that
they are fixed properly. J ust pull that fire
extinguisher for me.
B: Yes, it's fixed OK.
A: And the next thing is to make sure that
people can see them. OK?
B: Yes, that's clear.
A: OK - ask someone to put it over there.
Where are the instructions?
B: The instructions?
A: The instructions how to use it? Where are
they?
B: Umm ...
A: They should be at the front of the
extinguisher so people can see them.
B: They're here.
A: Where?
B: On the back of the door.
A: They are on the back of the door?
B: Yes.
A: Put them on the fire extinguisher right
now, then check that it's not damaged.
B: The instructions?
A: No, the fire extinguisher - check that it's
not damaged.
B: It's fine.
A: And the pressure? The final thing to
check is the pressure.
B: I see. Let me look. The pressure is correct
- it's fine.
A: OK, well done. We'll check the smoke
alarms next.
Audio scripts
9C, page 38, Exercises 3
and 4
Conversation 1
T =Tanya, S =Steve
T: Look at this.
S: What?
T: Come here and look.
S: That's cool! What is it?
T: It's my new PC.
S: Where did you get it?
T: Well, when I went on the exchange visit
to the J apan office, they took me to a trade
show.
S: That's great. So you got it at a trade fair?
T: Sure - direct from the manufacturer so it
was cheaper than normal.
S: Well done - nice laptop.
Conversation 2
S =Sofia, F =Francesco
S: Francesco, you look a bit down, what's
going on?
F: It's my car.
S: You've finally cleaned it?
F: Don't joke.
S: Oh, what happened?
F: I crashed it into the back of another car.
S: Oh, that's terrible!
F: And the other driver was very rude to me.
S: Oh dear.
F: He said I should take my driving test
again and to get on the bus in future.
S: That's too bad - there was no need to be
rude.
Conversation 3
C =Caterina, T =Turgut
C: Turgut, have you seen my sandwiches?
T: Uh, they were on your desk.
C: Oh, it's OK - found them, they were on
my chair.
T: That's lucky.
C: I can't eat the food in the caf - it's all
meat, and I'm vegetarian.
T: That's too bad. But it is healthier to be
vegetarian.
C: And cheaper.
10C, page 42, Exercises 4
and 5
J =J ackie, S =Stanley
J : Broadway Electronics Customer service.
How can I help you?
S: Hi, I'm calling about a camera I just
bought from you.
J : OK, sir. My name is J ackie and I'm your
customer service representative today. Can
you give me your order number, please?
S: That's the number that came with the
camera?
J : Yes, it is.
S: It's BE10129339.
J : J ust checking that for you sir.... Mr
Baxter?
S: That's right.
J : In Sydney?
S: Yes.
J : Nice city - my aunt lives there. What is
the problem with the camera, sir?
S: The flash doesn't work. You know - the
light when you want to take photos at night.
J : I see - and you only bought it last month.
S: That's right.
J : And did you drop the camera or damage
it?
S: No, no. It just stopped working.
J : I see, sir. It's probably a very simple
problem.
S: Uh huh. What are you going to do about
it then?
J : Can you send it back to us for repair,
please?
S: And how much will that cost?
J : It's free, sir.
S: Oh, that's good.
J : Not at all. We'll have it ready for you in a
week.
S: Thank you very much.
J : Thank you for your call.
S: Bye.
J : Goodbye.
11C, page 46, Exercises 3,
4 and 5
H =Mr Husaam, E =Elaine
H: Good morning, please sit down.
E: Thanks.
H: Did you have a good trip here?
E: It wasn't too bad - it took about two
hours.
H: London traffic, eh? Well I'm pleased you
could make it today. So let's start. Where did
you study?
E: I studied at the University of London - a
BA in management and accounting.
H: Yes, but you didn't work in accounting or
management immediately, did you?
E: No, I went travelling for a year.
H: Oh really, where did you go?
E: I went to New Zealand.
H: Ah, that's interesting. Tell me more about
that.
E: I wanted to work on a round-the-world
sailing race - I liked the teamwork and the
leadership responsibilities.
H: What was the biggest problem you had
there?
E: I was very far from home and I sometimes
felt homesick.
H: Homesick? How did you deal with that?
E: It wasn't easy. I spoke to people and
of course I called my friends, but the best
way was just working hard and enjoying the
project.
H: When did you come back to the UK?
E: About six weeks ago. I started looking for
a job about three weeks ago.
H: Did you spend the time with your family?
E: Oh no. They're the reason I went to New
Zealand - 1was with my friends in London.
H: Oh. Now, tell me, why do you want to
work for CIT?
H
12C, page 50, Exercises 4
and 5
Conversation 1
E =Ela, J =J akub
E: Excuse me - sorry, I'm looking for the
place where you can buy perfume and gifts.
J : A place where you buy perfume and
gifts? It's called a shop.
E: No, I mean without paying tax.
J : Oh, I see. I know what you mean.
E: Yes. What do you call it?
J : It's the duty-free shop.
Conversation 2
R =Roger, S =Syd, A =Assistant
R: Did you pack the camera?
S: Yes, but I don't have much space left on
it. It's full.
R: Why don't you buy another card?
S: Another card? That's a good idea.
R: Can you remember what it's called?
S: Not really. I'll ask. Do you sell something
to keep photos on?
A: Oh, you mean a memory card.
Conversation 3
S =Suggs, W =Woody
S: Er, Woody.
W: Yeah?
S: You know the person who flies the plane?
W: The captain?
S: Yeah. He's just walked down the plane.
W: Uh huh - that's OK. There's another
person flying the plane.
S: That doesn't matter - what do you call
the person who helps to fly the plane?
W: Do you mean the co-pilot?
S: Yeah, well, he's just walked down the
plane too.
Conversation 4
T =Tina, E =Emin
T: Emin, you look quite sad today.
E: Yes, I am.
T: What's wrong - has something
happened?
E: No, nothing's happened but, you know,
sometimes I feel sad about being far away
from home - um, how do you say that in
English?
T: Oh, I see. You're homesick.
13C, page 54, Exercises 3,
4, 5 and 6
Conversation 1
T =Thomas, J =J en
T: I'm worried about the sales of our
laptops.
J : Me too. We're not selling as many as we
did a year ago - we've got a problem.
T: I agree. But what can we do about it?
J : I think perhaps the problem is that our
price is too high.
T: I think you're right but our laptops have
always been expensive ...
J : Because they're good. Yes, it's something
else.
T: The size? Other laptops are a lot smaller
than ours.
J : You're right, we need a new design.
T: Let's ask marketing what they think - we
need to change something.
Conversation 2
C =Chris, S Sofia
C: Ow! I hit that desk again!
S: It's in a really dangerous place.
C: It is - that's the second time I've hit it
today.
S: I think we should move it
C: Well, I don't agree.
S: What?
C: It's not our job to move things. The porter
should do it.
S: I'm sorry, I don't agree.
C: I'm not moving it.
S: OK - hit yourself on it again. That will be
three times today.
Conversation 3
R =Robert, H =Hamid
R: Look, we need a new sign for the
bookshop.
H: I agree, the old sign looks terrible.
R: I thought we could have an electric sign
and give the bookshop a new name.
H: An electric sign? I like that idea.
R: What about a new name?
H: I'm not sure about that.
R: How about 'The Electric Bookshop'?
H: I'm sorry, Robert. I don't think that's
a good idea. People won't know which
bookshop we are any more.
14C, page 58, Exercises 3
and 4
J - J ane, S =Sally
S: Hello?
J : Hi, Sally, it's J ane, I need some help.
S: Sure J ane, what is it?
J : You know I told you about my important
job interview today?
S: Yes.
J : Well, I'mhere outside the office for the
interview, but I've got a big problem.
S: Oh really? What is it?
J : They wanted me to bring my original
certificates from college. I took a taxi to
the company, but left my certificates in the
taxi. I've come to the interview without my
certificates.
S: Do you really need them?
J : Well, yes.
S: Don't worry - you can phone the taxi
company and get them back.
J : I tried that but the difficulty is that they
don't know who the driver was.
S: Oh, I'm sorry about that. Can you send
them in later?
J : The problem is that the job is for a very
organized person. It's not going to look good
at all.
S: I see. How can I help you?
J : Can you find the copies of my certificates
and bring them over?
S: For sure. Don't worry.
J : That's really great. I was really nervous.
S: Well don't be. Everything's going to be
OK. I'll be there in half an hour.
J : Half an hour!
15C, page 62, Exercise 1
1 Hello J ohn, it's Amy Curtis. Sorry I haven't
called you for a long time. I've been very
busy at work. Anyway, do you want to meet
next week?
2 Hi J ohn, it's Amy. I'm coming to meet you
but I've just missed the bus. I've called a taxL
so I'll be there in five minutes. See you soon.
3 J ohn, J ohn, it's Amy. I've just arrived but I
can't see you. I'll call again in a few minutes.
4 Hi J ohn - me again. I've just looked again
in the restaurant but you're not there. I'll wait
for another ten minutes and call again.
5 J ohn. I've waited for twenty minutes
now and I'm going home. Thanks for a great
evening!
Audio scripts
15C, page 62, Exercises 2
and 3
A =Alexandra, G =Giacomo
A: Hello, Car Rescue. What's your Car
Rescue number?
G: Car Rescue number, wait a minute - it's
81324 [some interference] 5.
A: Sorry, what did you say?
G: My Car Rescue number is 813245.
A: Can I read that back to you?
G: OK.
A: So that's 813245.
G: That's correct
A: And your name is?
G: Rossi. Giacomo Rossi.
A: Erm, can you speak a little more slowly
please? I'm sorry, but the line is very bad.
G: Sure. My name is Giacomo Rossi.
A: What's the problem Mr Rossi?
G: I've broken down.
A: Where have you broken down, sir?
G: I've broken down about 20 miles north of
Coventry.
A: 20 miles north of Coventry. Is that right?
G: Yes, that's right.
A: And what's happened?
G: I've crashed!
A: Did you say you've crashed?
G: Yes, I've crashed into a tree.
A: Have you been hurt?
G: No, I haven't been hurt, but my car has.
A: Sorry, can you repeat that?
G: I've crashed into a tree.
A: OK, sir. Please wait in your car - we will
be with you soon.
G: Oh, good. Thanks very much.
16C, page 66, Exercises 3, 4
and 5
A =Alya, T =Teresa
Conversation 1
A: Teresa, I need to send this parcel of
books to J akarta as soon as possible.
T: OK - how about first class post? That
should only be about a week.
A: This is important-the exhibition is next
Wednesday. It needs to be there quickly in
order to get to the exhibition.
T: Hmm, let me think. Private courier
companies are expensive - that's why we
don't usually use them.
A: Yes, but if we can't send these books, we
can't sell them in Indonesia. Think how much
that will cost because we didn't send it by
courier.
T: Well I guess you're right. I'll arrange for a
courier to pick it up this afternoon.
A: Thanks.
Conversation 2
J =J udith, S =Scott
J : J eremy got into real trouble this morning.
S: What happened?
J : You know the office is non-smoking.
S: Sure.
J : Well, he went into the storeroom in order
to have a cigarette.
S: And?
J : So that the smoke alarm wouldn't work,
he put his jacket over it.
S: He put his jacket on the smoke alarm
because he wanted to smoke in the
storeroom?
J : Yes. It didn't work, of course.
S: No?
J : No, the alarm went off and one of our
colleagues, the fire officer, threw water into
the storeroom to stop the fire.
S: All over J eremy?
J : Yes - completely wet - and then the boss
found out...
S: Oh dear...
Conversation 3
S =Sanjiv, C =Charles
S: Where do we need to go in order to get
a good meal?
C: Let me give you a tip - the Parthenon
restaurant is good. It's the best restaurant
near here. Good food, warm atmosphere.
S: Oh yes?
C: Traditional Greek food.
S: That sounds good - I'd like to try it.
C: So that you'll get a place, I'll book a seat
for you.
S: That's great - I want a table with my four
colleagues.
C: A table for five.
S: Yes, and because we don't speak Greek,
can you ask for the menu in English?
C: Sure. I'll do that.
Answer key
Unit 1
A
Ex 1
Sony: J apan
Reebok: Great Britain
BMW: Germany
Apple: United States
Armani: Italy
Ex 2
1 T
2 T
3 T
4 F (it's szabo.gabi@fc.hu)
Ex 3
1 an/-
2 a
3 an
4 a/-
5 -
6 a
Ex 4
1 Is Anna from Istanbul?
2 Are you a model?
3 Is your office in Germany?
4 Is this your business card?
5 Are they interested in sport?
Ex 5
1 No, she isn't.
2 No, I'm not.
3 Yes, it is.
4 Yes, it is.
5 No, they aren't
B
Ex 1
1 a / one hundred
2 a / one thousand
3 a / one hundred thousand
4 a / one million
Ex 2
1 postcode
2 age
3 address
4 credit card number
5 date of birth
6 mobile phone number
Ex 3
1 d
2 a
3 b
4 c
Ex 4
1 b
2 c
3 d
4 a
Ex 5
1 phone number
2 mobile phone number
3 email address
4 date of birth
5 password
Ex 1
A in a gift shop
B in a taxi
C at a conference
Ex 2
Conversation 1: B
Conversation 2: C
Conversation 3: A
Ex 3
1 Can you
can you
Could you
Could I
can you
Can you
can I
8 Can I
9 Can I
10 Could you
Ex 4
RQ
RQ
RP
RP
RQ
RQ
RP
RP
Ex 5
1,8, 2, 4, 5, 7, 6,3
Ex 6
1 Can I have a glass of water
please?
2 Could you ask J ohn to meet
me later?
3 Could we move our meeting
to Tuesday?
4 Can I ask you something?
5 Could you give this to Marta
please?
Ex 1
Russian
Canadian
Ireland
Spanish
China
Portuguese
Omani
8 Pakistan
Ex 2
bodyguard
photographer
model
journalist
make-up artist
designer
hairdresser
8 driver
Ex 3
1 is
2 isn't
3 is
4 is
5 is
6 are
7 is
8 isn't
9 is
10 is
11 isn't
12 is
Ex 4
1 company
2 espresso
3 drop
4 receptionist
5 surname
6 battery
7 cafeteria
Unit 2
A
Ex 1
1 housewarming party
2 thanksgiving
3 engagement party
4 birthday party
Ex 2
2 and 4 happen.
Ex 3
1 School
2 busy
3 remember
4 American football
Ex 4
1
2
3
4
5
6
7
B
takes
happens
lasts
make
carry
think
(H
O B B
V)
N W u H U U K T S
T X J L F D T V T U C A C u
0
N V I T A T 1 O
N)
E H 1 V
o A W M G G B A E S M W U J
(N E I G H B O U R H O O
D)
B]
(S
H O P P 1 N G C E N T R E
s R V D 1\P Z Q P Y
Pi
D V M S
is
A S S E N G E
r)
L G G H T
p G G D T L L E V O Q 1 A F
J i L U W H L J j N X R C R
L L O A O S L U N
y
N 1 E 1
G U X A R X M A R F Z P J E
K
y
N G
y
O X S T M F X G N
F c N D A K
(T
1 M E O F
F)
y
Ex 1
1 Do you travel...
Does she eat...
Do you like ...
Does he work ...
Do we have...
Ex 2
1 Yes, I do.
No, I don't.
Yes, of course I do.
Yes, he does.
No, we don't.
Ex 3
1 Where does the party take
place?
2 How long does the party last?
3 How do staff members get
there?
4 Who goes to the party?
Ex 4
1 San J ose
2 One evening
3 bus, plane
4 everyone - the cleaners and
the bosses
Ex 5
1 discuss a problem
2 socialize
3 enjoy themselves
4 dress casually
Ex 6
1
2
I'm fine
as usual
special occasion
anniversary
I mean
enjoy ourselves
Ex 1
A That's nice.; That's really
interesting; How interesting.
B Where is that?; Is that far?; Do
you go there often?
C Well...; Really.; Urn...
Ex 2
1 c
2 b
3 a
4 b
Ex 3
How long
Where are you going
Do you work there
Do you work
What's your subject
1
2
3
4
5
Ex 4
1 a
2 b
3 a
4 b
Ex 1
1
2
3
4
5
6
7
best friend
neighbourhood
passenger
network
hobby
shopping centre
alone
8 time off
9 invitation
10 club
Q
Answer key
Ex 2
1 joined
2 accept
3 surfing
4 get to know
Ex 3
1 get to know
2 join
3 surf
4 accept
Ex 4
1 T
2 F
3 T
4 T
Unit 3
A
Ex 1
1 accountant
2 lawyer
3 lecturer
4 mechanic
5 secretary
6 surgeon
Ex 2
1 doesn't work
2 gets up
3 feeds
4 takes
5 do not stay
6 fly
7 go
8 writes
Ex 3
1 12 hours a month
2 on a tropical island near
Australia
3 tourists
4 34,000
Ex 4
1
2
3
4
5
B
washes
goes
worries
doesn't finish
watches
Ex 1
1 E
answering
spam
shopping
sports cars
dancing
photocopier
Ex 2
1
2
3
4
5
6
Ex 3
1 V; answering
2 NP;spam
3 V; shopping
4 NP; sports cars
5 V; dancing
6 NP; photocopier
Ex 4
1 Don't be a team player
2 Watch the clock
3 Discuss your problems
4 Poor work habits
Ex 5
1 a
2 a
3 b
4 a
Ex 1
Me neither.
Me too.
I don't.
Me neither.
Me too.
I'm not.
Ex 2
1 b
2 b
3 c
4 c
Ex 3
Ex 4
Me too.
Me neither.
Yes, me too.
I do.
I don't.
Me neither.
Ex 1
1 F
2 T
3 F
4 T
Ex 2
1 need
2 apply
3 write
4 application form
5 CV
Ex 3
Across
2 qualification
4 experience
5 customer
6 candidate
Down
1 face to face
3 irregular
4 energetic
Unit 4
A
Ex 1
1 b
2 a
3 d
4 c
Ex 2
A paragraph 4
B paragraph 2
C paragraph 3
Ex 3
1 F (most people hardly ever
say this)
2 T
3 T
4 F (they are sometimes
homesick)
Ex 4
Ex 1
1
2
3
4
5
B
I always like to
we often go there
I only speak to him sometimes
We hardly ever get homesick
Alan never makes an effort
Who... Magda lain
needs coffee
/ /
likes the away day
/ /
likes travelling X X
likes to see everyone
/ /
likes team building
activities
X
/
likes the financial
director
/
/
m
Ex 1
1 hiking
2 gardening
3 going to a caf
4 visiting art galleries
Ex 2
a August, the morning, the
afternoon, 2020
b Thursday, March 6th
c lunchtime, 2.30 p.m.,
midnight, the end of the month
Ex 3
1 b
2 c
3 a
4 a
Ex 4
1 at
2 in
3 at
4 in
5 at
6 at
7 at
8 on
Ex 5
1 Nineteen Ninety Nine
2 twenty ten
3 Two thousand and twenty
4 Two thousand And One
Ex 1
1 nod your head
2 shake your head
3 smile
Ex 2
1 discussion
2 date
3 contract
4 negotiation
Ex 3
1 b
2 a
3 c
Ex 4
1 I'm afraid I've got a meeting
2 another time
3 think so
4 have all the information
5 in the middle of something
6 talk about it later
7 i'm very busy now
Ex 5
1 c
2 d
3 a
4 b
five to twelve
a quarter to four
twenty past seven
twenty-five to six
ten past two
Ex 2
1 d
2 a
3 c
4 b
5 e
Ex 3
See page 19.
Unit 5
A
Ex 1
1 richer
2 poorer
3 happier
4 noisier
5 more modern
6 more traditional
7 more boring
8 more interesting
9 further
10 worse
Ex 2
Patti
male manager: traditional
female manager: thoughtful,
friendly
Costas
male manager: direct
female manager: interested in
colleagues, easy to talk to
Ex 3
1 more modern
better
more direct
more difficult
B
Ex 1
1 child
2 elderly person
3 baby
4 teenager
5 adult
6 middle-aged person
Ex 2
1 youngest
2 loveliest
3 most dangerous
4 best
Ex 3
1 easiest
2 worst
3 highest
4 fastest
5 most expensive
6 most popular
7 best
Ex 4
1 T
2 F (it's Mandarin Chinese)
3 F (it's the biggest in the world)
4 T
Ex 5
1 most expensive
2 most boring
3 prettier
4 best
Ex 1
1 B
2 D
3 A
4 C
Ex 2
1 c
2 a
3 d
4 b
Ex 3
Unit 6
A
Ex 1
8 R
9 O
10 R
Ex 4
Conversation 1: 4, 5, 10
Conversation 2: 2, 9
Conversation 3:1, 3
Ex 5
Conversation 1: c
Conversation 2: a
Conversation 3: b
Ex 1
1 smaller
2 greater
3 greatest
4 riskiest
5 more expensive
6 most expensive
7 worse
8 better
9 best
Ex 2
1 b
2 c
3 a
Ex 3
1 F (it only helps for a short
time)
2 T
3 T
4 F (it started in the 1970s)
5 T
Ex 4
1 more difficult
2 the cheapest
3 the quickest, the best
4 larger, smaller
Ex 5
1 comfortable
2 lovely
3 traditional
4 boring
5 lazy
6 deliver
Ex 1
1 e
2 d
3 b
4 a
5 c
Ex 2
1 b
2 a
3 b
Ex 3
1 are
2 isn't
3 is
4 aren't
Ex 4
1
2
3
4
5
B
reception
elevator
restaurant
caf
pool
Ex 1
1 Hargate
2 200 metres
3 9.00 a.m.
Ex 2
right
go straight on
cross
4 past
5 next left
6 next to
Ex 3
1 to go right down Main Street
2 Don't to go
3 don't to be late
Ex 4
Stop it!
Be careful!
Go away!
Don't touch it!
Listen!
Ex 5
1 Be quiet, please. / Please be
quiet.
2 Please open the window.
3 Go past the cinema.
4 Don't talk to me now.
Ex 2
1 b
2 c
3 c
Ex 3
1 Excuse me, can you help me?
2 Sure - what is it?
3 I'm a bit lost. I want to go to
a seminar - I'm looking for the
Richmond room.
4 Oh, that's downstairs.
5 Downstairs.
6 Yes, go to the bottom of the
stairs and turn left - it's straight in
front of you.
7 Thank you very much.
8 No problem. Have a good
day.
9 Thanks.
Ex 4 Suggested answers
1 Please come here.
2 Excuse me, can you tell me
where the lifts are?
3 (Can you give me) a coffee,
please.
4 Could you hold my briefcase
for me, please?
5 Could you pick up that pen
for me, please.
Ex 5
A, 3, ii
B, 2, iii
C, 1, i
D
Ex 1
gym, pool, elevator, caf. The
text also mentions a hall, small
rooms, seminar rooms, and
restaurants.
Ex 2
1 around
2 30
3 up to
4 one
5 about
L U R B P
n
S Q T A N
( c
O M F O R T A B L
E)
Y S O B A A 1 X S Q V
A D L F B D M X T K K
S D
(D
E L 1 V E
R)
M P
Z IT B K W T V K z M G
Y O Y 1 X 1 B Q N E P
P R N G
(L
O V E
fLi
Y)
B
U 1 B D P N X W A R P
B N E Z V A P K Z O D
M
y
K Q B
u
Y K
u
V R
Ex 3
1 hotel (the rest are things you
say)
2 station (the rest are direction
words)
3 bedroom (the rest are
facilities)
4 second (the rest are direction
words)
Ex 4
Across
3 facilities
4 hall
6 reception
Down
1 seminar
2 meeting point
5 speaker
7 pool
Unit 7
A
Ex 1
1 how much
2 How many
3 How many
4 How many
5 How much
6 How many
Ex 2
See page 28.
Ex 3
1 How much?
2 How many brothers and
sisters do you have?
3 I like to drink tea in the
morning.
4 Can I have a glass of water,
please?
5 It doesn't cost very much
money.
6 How many kilometres is it to
Paris?
Ex 4
1
Hot drinks: tea, hot chocolate,
coffee
Cold drinks: cola, fruit juice,
water
Fruit: apple, orange, banana
Vegetables: carrot, onion, potato
Dairy: yoghurt, butter, cheese
Fish: tuna, cod, salmon
Meat: chicken, beef, lamb
B
Ex 1
Size: small, large, medium
Colour: grey, blue, brown
Material: metal, paper, plastic
Shape: oval, square, rectangular
Ex 2
small
large
glass
wood
rectangular
brown
R n s u u e r k e y
Ex 3
1 company
Unit 8
2 agency
A
3 secret shopper
4 report
Ex 1
Ex 4
1 eye
1 some
2 neck
2 some
3 shoulder
3 any
4 back
4 any
5 wrist
5 Some
Ex 2
Ex 5
1 neckache, backache
1 T
2 shoulder pain, wrist pain
2 F (they fill them in but they
3 eye problem, back problem
don't write them)
Ex 3
3 T
1 a
4 F (some of it is interesting)
2 b
c
3 b
4 a
Ex 1
Ex 4
1 NA
1 have to take breaks every 15
2 S
minutes
3 A
2 should include health and
4 S
safety
5 A
3 can tell employees when to
6 NA
take a break
Ex 2
4 should stop injuries before
laptop case
they happen
Ex 3
B
1 b
2 c
Ex 1
3 c 1 can
4 b
2 have to
5 a
3 should
6 c
4 have to
Ex 4
5 should
1 How about
Ex 2
2 What about
1 specialist
3 in stock
2 rig
4 in stock
3 lifestyle
5 it's out of stock
4 fit
6 have it
5 pipeline
D
Ex 3
1 F (they travel the world)
Ex 1
2 F (they are for a short fixed
Across
period)
2 jar
3 T
4 bottle
4 T
Down
5 F (they do have to be very fit)
1 carton
6 T
3 box
Ex 4
4 bag
1 do I have to
5 tin
2 Can't
Ex 2
3 Do I have to
1 Nicole eats burgers four times
4 Should
a week.
5 Do I have to
2 Nicole has / eats pizza three
Ex 5
times a week.
1 cover
3 She drinks cola every day.
2 expenses
4 Ali eats / has vegetables four
3 overtime
times a week.
4 Standards
5 Ali eats / has chicken three
times a week.
c
6 He drinks water every day.
Ex 3
Ex 1
chocolate, fruit, vegetables,
1 su
2 CU
3 CU
soup, olives
Ex 4
4 SU
1 F (it isn't always so easy)
5 CU
2 T
6 SU
3 F (you can eat it sometimes)
4 T
Ex 2 Ex 4
1 c 1 900,000
2 e 2 two - Urbis, the museum of
3 b city life, and the War Museum
4 a 3 several
5 d 4 806.6 millimetres a year
Ex 3 Ex 5
1 D 1 lots of
2 E 2 much
3 B 3 much
4 A 4 much
5 C 5 a lot of, many
Ex 4
B
The correct order is 1, 5, 3, 4,2
Ex 5
Ex 1
1 the first thing
kitchen: microwave, cooker,
2 the second thing
dishwasher
3 the next thing
bedroom: mirror, wardrobe,
4 then
curtains
5 The final thing
living room: armchair, sofa, rug
6 next
Ex 2
D
1 d
2 f
Ex 1
3 c
A
A taxi
4 a
c u
B metro
O D
C ferry
6 e
D bike Ex 3
Ex 2
1 T
1 c
2 d
2 F (nine areas)
3 T
3 b
4 F (they have less stress)
4 a Ex 4
Ex 3
1 need to
1 I often go to work by car.
2 need to
3 need
4 have got, need
5 need to
2 You get onto that bus ...
3 I'm going to ride my bike ...
4 Let's go on foot...
Ex 4
c
A sentence 8
Ex 1
B sentence 6
C sentence 7
1 vegetarian
Ex 5, 6
1 F
2 trade show
3 exchange visit
4 rude
2 T
3 F
Ex 2
4 F
1 a C b A
5 F
2 a B b F
6 T
3 a D b E
7 T
Ex 3
8 T
1 bought a new computer (C)
2 crashed his car (F)
Unit 9
3 lost her sandwiches (D)
Ex 4
A
1 cool
2 great
Ex 1
3 terrible
1 Nightlife
4 too bad
2 Architecture
5 lucky
3 Climate
6 too bad
4 Culture
Ex 5
Ex 2
1 BN
1 Architecture
2 GN
2 Culture
3 GN
3 Nightlife
4 GN
4 Climate
5 BN
Ex 3
6 GN
7 GN
1 many
8 BN
2 many
9 GN
3 many
4 much
D
T O L C N S c L N U
R L L E C c E L
S E P 1 X s E A A U
M B C A c F A B C B
O O U S E A M R C U
(C
O M P L A 1 n ) 1 R
B S U
(F
L O 0 R
s) y
(s
U C c E S S F U
L)
R M 1 M N C L F F R
1
(F
L A
s)
F P L U
Ex 1
B
1 excellent
2 successful Ex 1
3 floors 1 d
4 complain 2 c
5 flats 3 b
6 suburb 4 a
Ex 2 Ex 2
1 d air conditioning
2 a
Ex 3
3 b
1 too late
4 c
2 too weak
Ex 3 3 not cool enough
b 4 too complicated
Ex 4
5 not big enough
1 kitchen
6 not quiet enough
2 designs products Ex 4
3 international company 1 This phone isn't powerful
Ex 5
enough.
1 b
2 c
2 His trousers are too short.
3 It's too windy.
3 a
4 There isn't enough petrol.
Ex 5
Unit 10
1 too much sugar
2 wasn't fast enough
3 make a complaint; it's not fast
A
enough
Ex 1
c
1 Yes. It was so new that half of
Ex 1
the hotel wasn't built.
2 The builders were on site
1 b
doing work on the hotel.
2 b
3 Because they couldn't walk
3 a
very far.
4 a
4 half a kilometre
Ex 2
5 38 C
1 the answer to a difficult
6 There wasn't any water for
washing or drinking.
question or problem
2 a piece of information that
Ex 2
you send or give to another
1 shower
person
2 comfortable
3 money that is given back
3 complain
to you in a shop because you
4 disappointed
are not satisfied with what you
Ex 3
bought
4 something that is made and
1 were
2 was
sold by a company
3 was
Ex 3
4 weren't
1 tell other people
5 was
2 give them something free
6 was
3 listen and say you're sorry
7 were
Ex 4
8 wasn't
1 c
Ex 4
2 b
1 Yes, I was.
3 a
2 the receptionists ... were
4 b
3 I was in the other room.
Ex 5
4 I wasn't late
1,2, 3,6,7
D
Ex 2
1 were
Ex 1
2 met
1 d
3 spent
2 c
4 read
3 a
5 did
4 b
6 said
Ex 2
Ex 3
1,2,4
meet friends; visit museums
Ex 3
and art galleries; read books;
1 c
play card games; do crosswords
2 b
and sudoku puzzles; exercise in
3 a
memory gyms
Ex 4
Ex 4
1,3,4
1 T
Ex 5 Suggested answer
2 F (four years)
3 T
Because the sports instructor
4 F (one study does not prove
was very rude to me and the
anything)
club doesn't have lockers or a
swimming pool, I would like to
Ex 5
have my money back by the end
1 Did you lose your phone?
of the month.
2 Where did i put my coat?
3 What did you do today?
Unit 11
4 When did you meet Anna?
5 Did you say something?
Ex 6
A 1 c
Ex1
2 e
3 d
1 B
4 a
2 C
5 b
3 A
Ex 7
Ex 2
lost
1 studied
had
2 tried
3 listened
put
got
saw
4 danced
5 wanted
went
6 asked
7 helped
c
8 called
9 hated Ex 1
10 decided 1 diploma
11 liked 2 degree
12 practised 3 MBA
Ex 3
4 doctorate
1 The school tried to develop Ex 2
the whole child. 1 exam
2 She was the school head 2 graduate
teacher. 3 education
3 She found that the more she 4 qualifications
practised music the better she
Ex 3
was at maths.
1 i
Ex 4 2 b
1 subjects 3 f
2 homework 4 a
3 uniform 5 c
4 education 6 d ~*'-
5 head teacher
7 g
Ex 5
8 e
1 last month
9 h
2 the week before last Ex 4, 5
3 last week a O
4 the day before yesterday b O
5 yesterday morning c O
B
d O
e O
Ex 1
f C
g o
See answers on pages 46, 49
h C
and 50.
i C
Ex 6
1 When
2 Why
3 Where
4 What
5 Why
Answer key
Ex 7
1
2
3
4
5
6
Ex 1
Interests
curriculum vitae
skills
Personal details
career
Ex 2
1
2
'3
4
5
Ex 3
1 2006
2 Singapore Management
University, University of Glasgow
3 Clydeside Engineering
4 navigation systems
5 beqinner level
Ex 4
A
Unit 12
Ex 1
1 gift shop
2 departure board
3 suitcase
4 passenger
Ex 2
1 T
2 F (one man is carrying a
newspaper and another is sitting
down and reading a newspaper)
3 T
4 F (she's buying a camera)
Ex 3
1 Are the passengers checking
the flight times?
2 Is the woman with the
suitcase reading a book?
3 Is the man with the briefcase
looking at gifts?
4 How many people are talking
on mobile phones?
Ex 4
1 Yes, they are.
2 No, she isn't.
3 Yes, he is.
4 Two people are talking on
mobile phones.
Ex 5
1
2
3
4
5
B
have a think
having a good time
having a break
have a lie down
have breakfast
Ex 1
1 falling sharply
2 not changing
3 increasing gradually
4 going down slightly
5 rising sharply
Ex 2
1 b
2
3
4
5
6
Ex 3
A Cost of airfares
B Decreasing operating costs
C Choice of destinations
Ex 4
1
2
is growing
(are) changing
don't give
pay
is increasing
is changing
Ex 1
1 b
2 d
3 a
4 c
Ex 2
stopover
excess luggage
baggage reclaim
flight attendant
jet-lagged
cash machine
Ex 3
1 b
2 d
3 a
4 c
Ex 4
1 duty-free shop
2 memory card
3 co-pilot
4 homesick
Ex 5
1 What do you call it?
2 I know what you mean.
3 something to keep photos on
4 you mean a memory card
5 What do you call the person
6 Do you mean the co-pilot?
7 how do you say that in
English?
8 Oh I see.
Ex 1
A medical tourism
B gastrotourism
C ecotourism
D adventure tourism
Ex 2
1 holiday
2 headquarters
3 qualified
4 J oin in
5 introduce
6 tourist
7 providing
8 employment
9 scenery
10 competitive
Ex 3
Across
3 heritage
7 a la carte
8 specialize
Down
1 cruise
2 architecture
4 attract
5 destination
6 definite
Unit 13
Ex 1
touch
security
transfer
lock
stolen
Ex 2 Students' own answers.
Ex 3
The writer thinks 2, 3 and 4 will
happen.
Ex 4
1 won't
2 will
3 won't
4 will
5 will
B
Ex 1
1 currency
2 free
3 interest
4 open
Ex 2
1 Offenbank
2 Education Loan Company
3 Countrybank
4 Levee Bank
Ex 3
1 d
2 c
3 b
4 a
Ex 4
1 You will need your debit card
2 I'll give you; details
3 enter; password
4 tip; will give
5 bank account, will be able
6 open, interest
Ex 5
lend
borrowed
borrow
lent
borrowed
lent
Ex 1
1 That is a nice idea but...
2 I don't think that's a good
idea.
3 I am not sure.
4 That is a good idea.
Ex 2
1 That is a good idea.
2 That is a nice idea but...
3 I am not sure.
4 I don't think that's a good
idea.
Ex 3
1 a
2 b
3 c
Ex 4
conversation 1: A
conversation 2: D
conversation 3: D
Ex 5, 6
1 I agree
2 I think you're right
3 I don't agree
4 I don't agree
5 I agree
6 I'm not sure about that.
7 I don't think that's a good
idea.
Ex 7
1 b
2 b
3 a
4 a
Ex 1
1 earn
2 investor
3 savings
4 payment
5 lending
Ex 2
1 in
2 for
3 to
4 on
Ex 3
1 d
2 c
3 b
4 a
Ex 4
1 High income fund
2 US fund
3 Eco-friendly investment
Ex 5
1 US fund
2 Eco-friendly investment
3 High income fund
Ex 6
invest
average
profit
bank
secure
lender
hidden word: earner
m
Unit 14
A
Ex 1
1 learn
2 cooperate
3 relationship
4 communicate
5 reliable
Ex 2
1 F (she does what you ask her
to)
2 T
3 F (her IT skills are weak)
4 F (she sometimes doesn't feel
confident)
Ex 3
1 reliable
2 relationship
3 cooperating
4 communication
Ex 4 Suggested answers
1 Arzu is going to work on her
communication skills.
2 She is going to go on an IT
course.
3 She is not going to save
important documents on her
computer.
4 She is going to put important
documents on the shared drive.
5 She is going to attend a
confidence-building course.
B
Ex 1
1 gymnastics
2 volleyball
3 climbing
4 rafting
5 hiking
6 skiing
Ex 2
Play: basketball, cricket, golf,
table tennis
Go: swimming, dancing, jogging,
skateboarding
Do: athletics, yoga
Ex 3
hiking, rafting, climbing
Ex 4
1 going
2 going
3 organizing
4 to be
5 to do
6 to meet
7 helping/to help
8 to find
Ex 5
1 are going to draw
2 win; losing
3 losing; winning
4 to win
5 is winning; will (still) draw
Ex 1
A Something is wrong with my
car.
My mobile phone doesn't work.
There's a problem with the
photocopier.
B I can't photocopy my report.
I can't contact the office.
I can't drive to work.
Ex 2
There's a problem with the
photocopier. I can't photocopy
my report.
Something is wrong with my car.
can't drive to work.
My mobile phone doesn't work. I
can't contact the office.
Ex 3
1 F (she has a job interview)
2 F (she left them in a taxi)
3 T
4 T
Ex 4
a big problem
Don't worry
the difficulty is
I'm sorry about that.
The problem is
Don't worry.
Everything's going to be OK.
fouling
celebrated
cooperating
sportsmanship
lost
competition
nodded
D
Ex 1
1
2
3
4
5
6
7
Ex 2
1 E
2
3
4
5
Ex 3
1 c
2 a
3 c
Ex 4
Unit 15
A
Ex 1
1,2, 4,5
Ex 2
1 How many part time jobs has
he had?
2 Has he ever worked in a
hospital?
3 Has he leamt anything from
working in a fast food restaurant?
4 Has he ever led a team?
5 Have other business people
worked in fast food restaurants?
Ex 3
1 He has had four part time
jobs.
2 Yes, he has. / Yes, he has
worked as a hospital porter.
3 Yes, he has. / Yes, he has
leamt what made the business
successful.
4 Yes, he has.
6 Yes, they have. / Many other
successful business people have
worked in fast food places.
Ex 4
I haven't see you: I haven't seen
you
We've were to Madrid: We've
been to Madrid
Have you saw: Have you seen
who has ever live: who has ever
lived
B
Ex 1
1 C
2 A
3 B
Ex 2
1
2
3
4
5
6
7
8
9
10
11
12
Ex 3
have just found
decided
have never seen
said
has injured
crashed
have arrested
has become
has presented
did (she) say
hasn't seen
has always been
been
learnt
met
seen
ate
do
given
8 catch
9 flew
10 spoken
Ex 4
1 e
2 b
3 d
4 a
5 c
Ex 1
1 C
2 A
3 E
4 D
5 B
Ex 2
813245
very badly
on the road
20
tree
Ex 3
1
2
say
back to you
more slowly
very bad
Yes, that's
Did
repeat
Ex 4
4
3
5
2
1
6,7
Ex 5
A Is that Mr Rossi?
Can you give me that number
again?
And your name is...?
You're 20 miles north of
Coventry?
Is that R-O-double S-l?
So that's car registration
YT541 TTFN?
B
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T
Answer key
B
Ex 1
1 E
Ex 2
Competitive travelling
Ex 3
1 He is trying to visit more
places in the world than anyone
else.
2 He has visited 609 places.
3 His parents were in the army.
4 The Pitcairn Islands
5 four
Ex 4
1 d
2 c
3 a
4 b
Ex 5
adventure
island
army
several
population
book
competitive
Ex 1
1 b
2 a
3 a
4 c
Ex 2
1 a horror film
2 other thrillers
3 an action film / movie
4 Comedies are...
Ex 3
1 1946
2 40,000
3 1955
4 20
Ex 4
who
who
which
which
who
who
Ex 5
2 who chose the actors
3 which produced the special
effects
4 who let us film there
5 who gave us money
Unit 16
Ex 1
1 am writing
2 Is (someone) meeting
3 Are (the one-to-one classes)
starting
4 is (he) spending
5 is (Mr Yu) having
6 am attaching
7 is taking
8 is visiting
9 are planning
Ex 2
1 F (one of the teachers is
meeting him)
2 F (he is making business visits
as well)
3 T
4 F (he is visiting the insurance
company on Friday)
Ex 3
long weekend
break
hirinq
film
comedies
blog
Ex 4
FA
N
FA
FA
FA
N
Ex 1
1 b
2 d
3 a
4 c
Ex 2
1 colleague
2 body language
3 Courier
4 warm
5 tip
Ex 3
1 C
2 A
3 B
Ex 4
1 b
2 a
3 c
Ex 5
1
2
3
4
5
6
7
8
9
10
important
in order
that's why
because
in order
So that
because
in order
So that
because
D
Ex 1
Time off from work: sabbatical;
career break; leave
Organizing your time: calendar;
diary; electronic organizer
Ex 2 tbc when a/w in place
Route A
Ex 3
1 b
2 a
3 c
4 e
5 d
6 f
Ex 4
1 she was feeling tired
2 her friends are there
3 she always wanted to go into
the Amazon