Question Option 1 Option 2 Option 3 Option 4 Option 5 Correct Option

In a six sigma process, there

are ______defects per
million opportunities
66807 1.2 3.4 233 3
SWOT is an acronym for: strengths,
weaknesses,
opportunities,
threats
statistics
without tables
sensory Weibull
ordinal tools
success wields
optimal teams
none of the
above
1
There are 14 different
defects that can occur on a
completed time card. The
payroll department collects
328 cards and finds a total of
87 defects.
DPU =
87 / 328 87 / (328
14)
1
There are 14 different
defects that can occur on a
completed time card. The
payroll department collects
328 cards and finds a total of
87 defects.
DPMO =
87 328 87 (328
14)
87*1,000,000
/(14*328)
4
A random sample of 2500
printed brochures is found to
have a total of three ink
splotches. The rate of ink
splotches in PPM is:
1,000,000/(250
0*3)
(2500/
1,000,000)*3
(3/2500)*1,000,
000
(3
*2500)/1,000,000
3
A business case of portion of
a project charter would be
likely to contain:
A summary of
strategic
reasons for the
project
A problem or
goal
statement
Resources
available to
team.
Boundaries 1
Six sigma project
methodologies normally
begins with what initial step?
Problem
definition
Define Project charter Champion
approval
2
Sampling plans are routinely
selected based on their:
Validity Known risks Applicability All of above None of above 4
In the measurement of
distance between 2 points,
which of the following factors
is LEAST likely to be
influenced by the person
making the measure?
Precision of
measurement
Accuracy of
measurement
Calibration of
measurement
True distance
between two
points.
4
The primary factor in the
successful implementation of
six sigma is to have
The necessary
resources
The support
and
leadership of
top
management
Explicit
customer
requirements
A comprehensive
training program.
2
Apart from the standard
deviation what is the
measure for variation
Mean Median Range Process
capability
3
Which if the following gets
affected MOST by extreme
values.
Median Mode Average Standard
deviation
3
For a perfectly normal
distribution, how many % of
data points should lie
between +/- 2 standard
deviations?
68% 95% 99.73% 80% 2
What does the letters in the
acronym SIPOC stand for?
Define
Supplier; Input;
Procedure;
Output;
Customer
Supplier;
Input;
Process;
Output;
Customer
Select;
Investigate;
Proceed; Obey;
Control
Select; Inspect;
Process; Obey;
Control
None of the
above
2
CTQs are defined by Project
Champion
Finance
analyst
Companys
objective
The Project team
keeping the
Customer's view
in mind
4
Which are the elements of a
project charter?
Business Case
& Problem
Statement
Goal
statement
and project
scope
Data collection
plan
Project
milestones
A-B-D 5
What are the key drivers of a
project selection?
Voice of
customer
Employee
survey results
Business
critical Ys
Customer
satisfaction
survey results
All of above 5
Project scope helps to: Identify team
members
Identify the
boundary of
the project
Eliminate
non-value
adding activities
Scope value
added activities
None of above 2
The CTQ for the customer
was "Defect Free Delivery ".
The Project team wants to
improve this CTQ given by
the customer. Which Project
Y measure best reflects the
CTQ?
Number of
Customer
Complaints
Number of
Post Delivery
Defects
CSS ratings on
a survey
Cost involved in
warranty Claims
None of above 2
Which among the following is
NOT a part of Project
Charter?
Business case Scope
statement
Goal statement Operational
definition
Schedule 4
The most expensive VOC
collection tool is
Interviews Surveys Customer
complaints
On-call meetings 1
In a Project Charter the
boundaries of the project are
given under which of the
following option
Goal statement Problem
statement
SIPOC Scope Business case 4
CTQs are customer needs
translated into critical
process requirements that
are:
Specific and
measurable
Short and
specific
Effective and
efficient
All of above None of above 1
Which of the following
questions does the business
case help answer:
Why is this
project
important to
do?
Why is this
important to
do now?
What are the
consequences
of not doing it
now?
All of above None of above 4
A "Process" in a SIPOC is: the materials,
resources or
data required to
produce an
output
the internal or
external
recipient of a
product or
service
One that takes
inputs, adds
value and
produces an
output
Is the product or
service produced
AS - IS
Process map
5
A SIPOC is used to : Study variation
in the process
Analyze root
causes
Check for out of
control
situations
Demonstrate
MSA
Finds out the
major touch-
points in
current process
5
One of the deliverables of
Define Phase
High Level
Process Map
Root Cause
identification
Solution
Generation
Process
Improvement
Pareto Chart 1
Process scope must include: customer CTQs Measures Value added &
non-value
added analysis
Process start
and stop points
Customers 4
Project Risks are identified
using
QFD Process Map Cause & Effect
Diagram
FMEA Kano Model 4
The key deliverables of the
Define Phase in a Six Sigma
project are:
Determine
goals of your
project and high
level process
map
Determine
project CTQs
Both the above None of the
above
3
The recipient of the process
output is
Supplier Processor Manager Customer GB 4
To learn what is important to
customers, which VOC tool
would you ideally choose:
QFD Feedback Escalations Observations Survey 1
Which is not a method for
collecting VOC data
Surveys Personal
Visits
Advertisement Phone calls Interviews 3
Which of the following are
not included in the project
charter?
Project Goal Project Scope Tools to be
used
Project Heading Timelines 3
Which of the following tools
should be used to obtain
Voice of the Customer data
Surveys,
Interviews or
Focus Groups
Customer
Relation
Complaints
Meetings with
client
All of the above None of the
above
4
Which of these is a
quantitative VOC tool:
Interviews Surveys Focus Groups Weekly customer
reviews
Customer
steering
committee
meetings
2
Which of these tools is not
likely to be used in the
Define phase:
Charter Run Chart SIPOC QFD 2
Least effective way of data
gathering about customer
information is:
Define Interview Survey Weekly reviews Customer
Complaint Data
None of the
above
4
What are the two types of
data you will encounter?
Variable and
Special
Variable and
Attribute
Variable and
Common
Special and
common
None of the
above
2
When we translate Voice of
Customer information into
measurable characteristics,
what is produced?
VOC CTQ SIPOC Defect Operational
Definition
2
How do we describe a CTQ
to ensure consistent
interpretation by more than
one individual?
Using a Golden
Rule
Using a Gage
R&R
Using an
Operational
Definition
Using Pareto
Principle
Clarifying it with
Black Belt
3
Parts per million is also
named commonly as:
Clear Output DPU TPO DPMO Total
Opportunities
4
Which one of the following is
not a measure of variation
(spread) in a distribution?
Variance Median Span Range 2
House of Quality Covers Customer
requirements,
product
characteristics,
competitive
analysis
DOE, force
field analysis,
competitive
analysis
Product
characteristics,
defect level,
Sigma level
Customer
requirements,
field failure rate,
MTBF
None of the
above
1
The fundamental concept of
Six Sigma is:
Emphasis on
controlling the
Output
Taking
decisions
based on
feelings
All problems
can be solved
using DMAIC
Y = f(X)
methodology
All of the above 4
Number of test cases failed
in an:-
Continuous
data
Discrete data 2
Defect density is an:- Discrete data Continuous
data
2
Specification Limits are
specified by:
Customer Minitab Control Limits Process Distribution of
data
1
What percentage of data
gets covered between +/- 1
Sigma on the normal curve?
99.73 68 1 95 99966 2
The value occurring most
frequently in a data set is:
Mean Median Mode Risk Variable Data 3
The outcome of any Six
Sigma project is to:
Reduce
variation in the
process
Shift process
mean
towards
Target
Reduce
Defects
Ensure
Customer
Satisfaction
All of the above 5
Which of these explains a
"SPECIAL CAUSE" of
variation?
These causes
are inherent in
the process
If these
causes are
present, the
process is
predictable
This is because
of something
specific and
has a
significant
effect from
these causes
Each of these
contribute a
specific &
consistent part of
the total variation
None of the
above
3
The best measure of
"Central Tendency" is:-
Standard
Deviation
Mean Median Sigma Level DPMO 2
Which company adopted Six
Sigma for the first time?
GE AMEX Motorola General Motors Toyota 3
DFSS stands for Defect For Six
Sigma
Design for Six
Sigma
Define For Six
Sigma
Derived From Six
Sigma
None of the
above
2
Given the data set 10, 20,
20, 30, 40, 60. Calculate the
Range
50 32 40 10 60 1
Given the data set 10, 20,
20, 20, 40, 60. Calculate
Mode
40 10 32 20 60 4
Which of the following is
highly dependent on extreme
values
Mean mode St DEV Range Kurtosis 4
"I am always on hold or
transferred to the wrong
person" is a reply received
from VOC. The specific
Need statement would be
Add additional
Menu item to
your Voice
system
Put an
operator to
answer calls
round the
clock
Customer gets
the correct
person the first
time
Use e-mail
instead of Phone
None of the
above
3
CTQ stands for Criteria
Technology
Quantity
Critical Terms
to Quality
Critical to
Quality
Chance to
Quantify
Currency to
Quantify
3
CTQs are derived from VOC Histogram Pie Chart Pareto Control Charts 1
Rate the following problem
statement on how focused or
broad it is. Late room
service between 6.00AM and
8.00AM on weekdays at the
Royal Palm Hotel
Broad or vague Somewhat
focused
Very focused Cant say It's Good 3
Rate the following problem
statement on how focused or
broad it is. Poor service at
the Royal Palm Hotel
Broad or vague Somewhat
focused
Very focused Cant say It's Good 1
The goal of a six sigma
program is to make the
process
Capable &
Stable
Cross
functional
more
Automated
more
standardized
Next
generation
1
The goal of Six Sigma is to Center Process Reduce
Variation
A & B A only not B None of the
above
3
Tool used to map High level
Process
Pareto Histogram PFMEA Process flow
Chart
Pie Chart 4
For the data set
"20,5,6,9,4,10,10,12,14,11,1
9,6,9,5,14,9", the median is:
9 9.5 10 10.5 12 2
Turnaround time would be an
example of
Continuous
Data
Discrete Data Binary Data Cannot Say None of the
above
1
There is 1000 LoC in a
program. There are 5 such
programs like this. In all 250
defects are found. Find the
DPMO
50,000 5,000 500 50 5 1
Normality testing is done to: Check whether
the data follows
a normal
distribution
Check
whether the
data is
correct
Check for vital
X's
Check the
validity of
measurement
system
None of the
above
1
A branch of applied statistics
dealing with planning,
conducting, analyzing, and
interpreting controlled tests
to evaluate the factors that
control the value of a
parameter or group of
parameters:
Random
Experiment
Probability Six Sigma Design of
Experiments
Hypothesis
Testing
4
Which among these is
example of continuous data?
Name of people
in a forum
Number of
employees in
a office
Defect severity Cycle time for
testing
Test case
passing criteria
4
A software has 100 LOC.
These 100 lines are:
Defects Defectives Opportunity Unit Sample Size 3
After the improvement is
made the Std. Dev. Is
expected to:
Increase Decrease Remain Same Depends upon
the defect
definition
Should be 1 2
Calculate the control limits
from below data:-
Mean = 11; Sigma = 0.5
8 and 11 9.5 and 12.5 9 and 12 10 and 11 None of above 2
If the control limits of a
process is 8.2 (LCL) and
12.4(UCL) and the
specification limits are 8 and
13; what
Would be the process
capability?
5/4.2 4.2/5 8.2/8 13/12.4 None of above 1
What percentage of data
gets covered between +/- 2
Sigma on the normal curve?
99.73 68 1 95 99.966 4
Measurement variation due
to operators is also called as:-
Reproducibility Repeatability LC error Gauge error None of above 1
Measurement variation due
to gauge is also called as:-
Reproducibility Repeatability LC error Gauge error None of above 2
A typical action after Run
chart shows 7 or more
points in a row continuously
increasing or continuously
decreasing indicate a trend
would be:
Ignore Find out if
measurement
device is
stuck.
Find out what
was different
about the
process during
that time
Stop collecting
data
3
A typical action after Run
chart shows A sequence of
7 or more points having the
same value would be:
Ignore Find out if
measurement
device is
stuck.
Find out what
was different
about the
process during
that time
Stop collecting
data
2
Pareto Rule states that 80% of
problems are
due to 20%
causes?
80% of
causes are
due to 20%
problems?
80% of work is
done by 20% of
people?
None of the
above?
1
In a control chart when a
data point falls beyond UCL
it signifies
Process out of
control?
Process
under
control?
Both a and b is
true?
None of the
above?
1
Which of the following are
types of Specification Limits
USL LSL Both USL and
LSL
All of the Above 4
Which of the following is the
correct definition of
repeatability
Difference
between
different
readings of
same operator
Difference
between
different
readings of
multiple
operators
Difference
between same
readings of
multiple
operators
Average of
difference
readings of same
operator
1
Which of the following is the
correct definition of
reproducibility
Same part
measured by
more than one
operator with
same
instrument
Same part
measured by
more than
one operator
with different
instrument
Different parts
measured by
more than one
operator with
same
instrument
Different parts
measured by
more than one
operator with
different
instrument
1
Which of the following is not
the attribute of Measurement
System Analysis?
Continuous
Gage R&R
Discrete
Gage R&R
Repeatability
and
Reproducibility
Z value 4
Which of the following
options is not correct?
Gage R&R fails
for Repeatability
Gage R&R
fails for
Reproducibilit
y
Gage R&R fails
for both
repeatability
and
reproducibility
Gage R&R fails
for Linearity
4
Which of the following is not
the correct application of
Process Mapping Tool
To eliminate
redundant
activities
Document
improved
process
Identify X
variables
Investigate
errors done by
people
4
FMEA stands for Failure Mode
and Effect
Analyse
Failure Mode
and Effect
analysis
Failure Method
and Effect
Analyse
Failure Method
and Effect
Analysis
2
Failure Effects is defined as All possible
types of failure
Impact of
failure mode
Severity of
failure mode
Occurrence of
failure mode
2
Which of the following
options is true
Mean is a
measure of
Spread
Mean is a
measure of
variance
Mean is a
measure of
range
None of the
above
4
Which of the following is the
correct definition of process
capability
The ability of a
current process
to meet
customers
requirement
The ability of
the designed
process to
meet
customers
requirement
The future
ability of a
process to
meet
customers
requirement
1
DPMO stands for Defect per
monthly
opportunity
Defective per
monthly
opportunity
Defect per
million
opportunity
None of the
above
3
Which of the following is the
correct objective of sampling
To draw
conclusions
about
population
based on a
sample
Shortcut to
complete six
sigma project
Both a and b None of the
above
1
Which of the following is not
the right reason to do
sampling
Collecting all
data is
impractical
Collecting all
data is not
feasible in
destructive
testing
Is not possible
to collect all
data in process
industry
Sampling is only
way of
completing six
sigma project
4
The three types of ratings
(used to calculate the RPN)
for a FMEA are:
Criticality, RPN,
Severity
Criticality,
Severity, RPN
RPN, Criticality,
Severity
Severity,
Occurrence,
detectability
Does not
matter; Higher
number wins.
4
Pareto Principle suggests
that:
80% reasons
cause 20%
problems
All reasons
for critical for
improvement
Data focus is
more important
than process
focus
20% reasons
cause 80% of the
problems
4
RPN stands for Read Post
Reciept
Risk Process
Negotiation
Risk Priority
Number
Risk Process
Numerics
Road Path
Navigation
3
Any product characteristic
that deviates outside of
specification limits is:
Opportunity Defect Variable Attribute Standard
Deviation.
2
In which of the phase of
DMAIC would you find the
Root Cause of the problem?
Define Measure Analyze Improve Control 3
The charting of a data set in
which most of the data points
are concentrated around the
average (mean), thus
forming a bell-shaped curve
Pareto Chart Standard
Deviation
Normal
Distribution
Scatter Diagram Run Chart 3
Which of these is not a form
of sampling?
Random
Sampling
Stratified
Random
Sampling
Segmented
Random
Sampling
Rational Sub
grouping
Systematic
Sampling
3
A risk has detectibility as 1. It
means:
Detection is
easy
Detection is
tough
Detection is
impossible
Noting can be
infered
None of the
above.
1
Once mitigation action on
FMEA has been taken the
RPN should
Increase Remain same Flactuate Reduce 4
Specification Limits are
specified by:
Customer Minitab Control Limits Process Distribution of
data.
1
The value occurring most
frequently in a data set is:
Mean Median Mode Risk Variable Data 3
The Company is spending lot
of time in correcting and
paying warranty costs for
Post Delivery Defects. Which
is an example of Continuous
data if we have to correct the
situation?
No. of tasks
with Zero Post
Delivery
Defects
No. of tasks
with 0 - 5 , 5 -
10 , 10- 15
defects
No. of post
delivery defects
in each task
All of the above. 3
Which of these explains a
"SPECIAL CAUSE" of
variation?
These casues
are inherent in
the process
If these
causes are
present, the
process is
predictable
This is because
of something
specific and
has a
significant
effect from
these causes
Each of these
contribute a
specific &
consistent part of
the total variation
None of the
above.
3
Which of this is NOT a
correct statement?
If DPMO
increases,
Sigma Level
goes down
If Process
Mean shifts
towards
Target, Yield
decreases
If variation
increases,
Sigma Level
goes down
If Yield
increases, Defect
Rate goes down
None of the
above
2
Your choice of VOC tool
depends on:
Time
constraints
money Size of
Population
all of the above none of the
above.
4
Measuring downtime of an
application is an example of:
Discrete data Continuous
data
2
When we translate Voice of
Customer information into
measurable characteristics,
what is it?
VOC CTQ SIPOC Defect Operational
definition.
2
The Black Belt's role in
coaching the team can be
best described as:
An Overseer A non-
supportive
role that
assures
complete
success
Coach, teacher,
helper and
supporter
Assessing team
work
3
In Y = f (X), X is Dependent,
Cause, Control
Independent,
Problem,
Effect
Independent,
Cause,
Problem
Dependent,
Symptom,
Output
3
_______ no. of standard
deviations can be fitted
between the mean &
Specification Limits for a 6
Sigma Process
6 3 Can be
determined only
if both USL &
LSL are
specified
Cannot be
determined
1
The primary objective of the
Business Case is to
highlight the
problem / failure
to the
Management
explain why it
is important
to work on
this project.
explain the
business
opportunities to
the
Management
get necessary
funds allocated
for the new
projects.
2
Definition & prioritization of
CTQs can be effectively
accomplished in the following
sequence:
1) Collect VOC Data
2)Targeting of customers
3)Customer Segmentation
4)Translation of VOC into
specific needs
i, ii, iii, iv i, iii, ii, iv iii, ii, i, iv i, iv, iii, ii 3
As DPMO goes down Process
Capability goes
up
Process
Capability
goes down
Process
Capability can
either go up or
go down
None of the
above
1
The correct sequence of
execution for the Analyze
phase is
1)VA - NVA analysis of "AS
IS" process
2)Understanding & descibe
the variation
3)Narrowing down to the root
casues
4)Identification of all possible
causes
i,ii, iv, iii ii, iv, iii, i iv, iii, ii, i iv, i, ii, iii 2
Variation caused due to
special cause can be
distinguished using
Run charts Pareto
diagram
Scatter plot Fish bone diagram 1
Normally distributed data
indicates that
there is no
process
variation
the process is
centered
the data set is
under the
influence of
common
causes
all the above 3
Find the Mean, Median for
the following data set
2, 5, 10, 12, 15, 20, 30, 25,
50, 55, 40, 60
Mean = 27,
Median = 20
Mean = 27,
Median =
22.5
Mean = 22,5,
Median = 25
Mean = 27,
Median = 27
2
Pareto Chart uses Discrete data Continuous
data
Either a or b Both a and b 1
5 Why method is one of the
methods to do the
Root Cause
Analysis
Cost Benefit
Analysis
Pay-Off Matrix None of the
above
1
Control Limits and
Specification Limits
are never equal
to each other
some times
equal to each
other
are always
equal to each
other
are
interchangable
1
Purpose of FMEA tool is to improve the
quality,
reliability and
safety of the
evaluated
products
to help
prioritize
improvement
efforts
to help prioritize
and focus on
eliminating
product and
process
concerns
and/or
helps prevent
problems from
occuring
all the above 5
What is a CTQ? The input of a
process
A tool to
identify
sources of
variation
A customers
requirement
which is
converted into a
product or
service
characteristic
A tool used to
gather and
understand
customer needs
3
The primary objective of Six
Sigma Methodology is
To achieve
process
centering &
reduce process
variation
To establish
relationship
between
various
process
elements
To improve the
process
Any of the above 1
Which of the following
statements is true with
respect to Project Charter
1)Project Charter is a time-
bound document
2)Project Charter sets the
expection for the team
3)Project Charter keeps the
team aligned with
organizational objectives
4)Project Charter clearly
specifies the problem
statement & the scope of the
project
i, ii, iii ii, iii, iv i, ii, iv i, ii, iii, iv 4
Which of the following
statements is true :
Continuous
data is not
capable of
being
meaningfully
subdivided into
more precise
increments.
The normal
distribution is
used with
continuous
data
The normal
distribution is
used with
discrete data.
Discrete data is
capable of being
meaningfully
subdivided into
more precise
increments.
2
Which of the following data
types can be subdivided into
more precise increments
Variable Data Attribute Data Both of the
above
None of the
above
1
Graphical representation of
vital few v/s trivial many is
called
Cause & Effect
Diagram
Pareto Chart Affinity Diagram Scatter Plot 2
As DPMO goes down Process
Capability goes
up
Process
Capability
goes down
Process
Capability can
either go up or
go down
None of the
above
1
Process analysis allows deep
investigation
into the process
reveals the
utilization of
time &
resource by
the process
helps in finding
out
redundancies,
inefficiencies,
bottlenecks &
delays
all the above 4
Scatter diagram is a tool
used for
analysis of data
collected over a
period of time
trending
purpose
finding out the
relationship
between Ys &
Xs
all the above 3
Process Map analysis helps
finding out
value added
work
non-value
added work
value enabling
work
all the above 4
Calculation of DPMO is
applicable is applicable in
case of
Discrete data Variable data Both a & b None of the
above
3
Variation in a process occurs only due
to common
causes
occurs only
due to special
causes
occurs due to a
combination of
common
causes &
special causes
none of the
above
3
A process can be effectively
controlled by implementing
Response plan 100 %
inspection
Error proofing All the above 3
Pilot is a test of all or
part of a
proposed
solution on a
large scale
a test of all or
part of a
proposed
solution on a
small scale
a test of all or
part of a
solution on a
small scale
a test of all or
part of a solution
on a large scale
2
Sigma is a statistical unit of
measure for representing
Process
capability
Process
variation
Process
centering
Process stability 2
Define Phase in a DMAIC
Methodology is characterized
by
Business Case
Designing of check sheet
Milestones
Establish Project Y
Understanding variation
Process mapping
i, ii, iii, iv i, iii, iv, v i, ii, iii, iv i, iii, iv, vi 4
____________ is used for
organizing & grouping of
data
Scatter plot Affinity
diagram
Check sheet Process map 2
Variation in measurement
obtained when one operator
uses the same measurement
process
Gage
Reproducibility
Gage
Repeatability
Gage Reliability Gage R & R 2
Mapping the Wants to Needs
and thus arriving at
prioritization Xs is done
through
Pugh Matrix Affinity
Diagram
Pareto Chart Process
Capability
Analysis
1
__________ is a sequential
time series plot of data which
provides some statistical
analysis data
Histogram Run Chart Scatter Plot Box Plot 2
Variation in a process occurs only due
to common
causes
occurs only
due to special
causes
occurs due to a
combination of
common
causes &
special causes
none of the
above
3
Techniques used for sub-
process mapping
Process flow
chart
Alternate path
method
Cross-
functional map
All the above 4
Key benefit of the Piloting reducing the
risk of failure
increase in
opportunity
for feedback
refining the
implementation
plan
all the above 4
Which of the following tools
should be used when a team
is generating and prioritizing
a list of options that include
highly controversial issues?
Brainstorming Affinity
diagrams
Nominal group
technique
5 whys
The primary factor in the
successful implementation of
six sigma is to have
the necessary
resources
the support
and
leadership of
top
management

explicit
customer
requirements
a
comprehensive
training
program
Which of the following tools
would be most appropriate
for collecting data to study
the symptoms of a problem?
Check sheet Flow
diagram
Force-field
analysis
Activity network
diagram
Positional, cyclical, and
temporal variations are most
commonly analyzed in
SPC charts multi-vari
charts
cause and
effect
diagrams
run charts
The most important aspect of
functional requirements is
that they
describe a single,
measurable performance
describe how a product or
service should operate
be traceable to the voice of
the customer
provide upper and lower
performance limits
Which of the following
control charts is most
appropriate for monitoring
the number of defects on
different sample sizes?
u np c p
Which of the following is
most important in evaluating
and understanding design
intent?
Identifying the
functional
requirement
Brainstormin
g failure
modes
Conducting
computer
simulations
Developing
FMEA
If a process follows an
exponential distribution with
a mean of 25, what is the
standard deviation for the
process?
0.4 5.0 12.5 25.0
Which of the following
activities is value-added?
Setup Process Storage Inspection
A black belt plans to test the
performance of workers
before and after training.
Which of the following
hypothesis tests should be
used to determine whether
the training actually
improved the workers
performance?
2-sample z
test
2-sample t
test
Paired t test F test
The purpose of using control
charts is to
determine if a
process is
performing
within
specifications
evaluate
process
performance
over time
determine how
to recreate the
process
detect the
causes of
nonconformities
Data being used in the initial
set-up of a process are
assumed to have a normal
distribution. If the nominal
(target) is set at the center of
the distribution, and the
specification limits are set at
3 from the center, then the
Cpk is equal to
0.25 1.00 1.33 1.67
Which of the following is
defined as continuous,
incremental improvement?
Kanban Kaizen JIT Kaikaku
To assess the significance of
factors in either a fractional-
or a full-factorial experiment
structure, a black belt can
use
analysis of
variance
(ANOVA)
fault tree
analysis
(FTA)
failure mode
and effects
analysis
(FMEA)
evolutionary
operation
(EVOP)
Which of the following
performance measures is
most appropriate for
evaluating the tangible
effects of a six sigma
project?
Cycle time Team
member
absentee
rate
Employee
morale
Unsolicited
compliments
from customers
Which of the following is the
best way to enhance the long-
term availability of a
machine?
Machine
repair
Total
productive
maintenance

Computerized
SPC systems
Increased
operator
training
Typically, which of the
following activities is done
earliest in the formation of a
project team?
Select the
team
Identify the
objective
Identify the
sponsor
Allocate the
resources
A black belt is developing a
failure mode and effects
analysis (FMEA) for the
hamburger preparation
station in a fast-food
restaurant. The following
ratings were developed for
the low-heat temperature
failure mode.
Severity = 9
Occurrence = 2
Detection = 1
What is the risk priority
number (RPN) for this
FMEA?
4 6 12 18
Which of the following
statements is true about the
theory of constraints?
It views a
system in terms
of discrete
processes.
Most
constraints
are physical.
Most
constraints are
the result of
policies.
It focuses on
continuous
improvement.
Which of the following
describes the 95%
confidence interval of a 20%
absentee rate in a department
with 30 people?
6% to 34% 8% to 32% 13% to 27% 17% to 23%
Which of the following types
of variation is LEAST likely
to occur in sequential
repetitions of a process over
a short period of time?
Cyclical Positional Temporal Seasonal
Poka-yoke is best defined as improving
machine
efficiency
reducing
field failures
to virtually
capturing the
voice of the
customer
preventing
controllable
defects
A measurement system
analysis is designed to assess
the statistical properties of
gage variation process
performance
process
stability
engineering
tolerances
Which of the following best
describes a controlled
variable whose influence on
a response is being studied?
Replicate Version Level Factor
For a process, = 35.0 and
= 5.00. If the subgroup size
is n = 5, what is the value for
the upper control limit for
the process?
37.24 37.89 41.71 52.50
Mathematically, the LEAST
informative of the four
measurement scales is
ratio nominal ordinal interval
A six sigma project to reduce
billing statement expenses
has shown the need to hire
two additional mailroom
clerks. Based on this
information, which of the
following metrics should be
used to measure the financial
benefits of the project?
Cost of poor
quality
Return on
investment
Net present
value
Internal rate of
return
A tree diagram can be used
to do which of the
following?
Allow a team
to identify root
causes even
when no
credible data
exist
Show a
causality
relationship
Present data
from a check
sheet
Reveal the true
level of a
problems
complexity
Which of the following terms
is used to describe the risk of
a type I error in a hypothesis
test?
Power Confidence
level
Level of
significance
Beta risk
Which of the following is a
component of a visual
factory?
Product
specifications
Zero defect
policies
Just-in-time
policies
Equipment
service manuals
When = 10, what sample
size is needed to specify a
95% confidence interval of
3 units from the mean?
7 11 32 43
Which of the following is the
best technique for improving
the precision of a designed
experiment when the
experimental material is not
homogeneous?
Blocking Confounding

Randomization

Fractionalizing
After the major headings of a
tree diagram have been
broken into greater detail,
what is the next step that
should be taken?
Assemble the
right team
Review the
diagram for
logical flow
and
completeness

Revise the
problem
statement
Choose the tree
diagram goal
statement
A six sigma team has been
formed to improve an
existing process. Which of
the following tools should
the team use first to gain a
clear understanding of the
current process?
Flowchart Pareto chart Process
FMEA
Latin square
DOE
A store uses signs at specific
points in its storage area to
indicate when products need
to be ordered. This practice
is an example of
kanban poka-yoke checkpoints hoshin
A method that changes data
without significantly
reducing accuracy or
precision is known as
bias
adjustment
statistical
efficiency
blocking coding
A companys accounts
payable department is trying
to reduce the time between
receipt and payment of
invoices. If the team has just
completed a flowchart of the
process and identified the
critical steps, which of the
following tools should be
used next?
Fishbone
diagram
Scatter
diagram
Box and
whisker plot
Histogram
When a team consists of five
black belts and eight quality
engineers, how many unique
meetings could be held
consisting of one black belt
and two quality engineers?
40 80 140 280
The primary reason that most
companies implement six
sigma is to
reduce defects improve
processes
improve
profit
increase
customer
satisfaction
For consumer products, an
increase in the percentage of
returned goods most likely
equates to an increase in
product not
meeting
specifications
end-user
dissatisfactio
n
internal reject
rates
nonconforming
material costs
Legal requirements specify
that a bottled product must
contain at least the volume
printed on the label. A
bottling company wants to
reduce the amount of
overfilled bottles.

On the basis of the data
above, what is the most
effective strategy to
accomplish this task?
Decrease the
target fill
volume only
Decrease the
target fill
variation
only
First decrease
the target fill
volume, then
decrease the
target fill
variation
First decrease
the target fill
variation, then
decrease the
target fill
volume
In measurement system
analysis, which of the
following pairs of data
measures is used to
determine total variance?
Process
variance and
reproducibility
Noise system
and
repeatability
Measurement
variance and
process
variance
System variance
and bias
Which of the following tools
is used extensively in quality
function deployment (QFD)?
Affinity
diagram
Matrix
diagram
Cause and
effect diagram
Activity network
diagram
What is Design for Six
Sigma
Choose Your Answer
a) A methodology for
designing or redesigning
products,services, or
processes
b) A alternate way to plan for
a Six Sigma DMAIC
initiative
c) A natural progression to
continually root out hidden
dollars to the bottom line
Both a and b Both b and c Both a and c None of the
above
3
A commonly reported
problem associated with Six
Sigma projects deals with:
A failure to
complete any
project charter
documentation
A desire to
complete
projects on
time
A requirement
that projects
must be
$100,000 in
value
A lack of
business impact
for the company
4
The Pareto chart is a widely
used quality tool and its
principles have been used in
many projects. Which of the
following is an appropriate
application of a pareto chart?
A frequency
based ranking
of categories
An
alphabetic
based ranking
of categories
A critically
weighted
ranking of
categories
A financially
weighted ranking
of categories
1
With what initial step does
Six Sigma project
methodology normally
begins?
Problem
Definition
Project
charter
Define Champion's
Approval
3
Which table would you use
to determine the confidence
interval of the mean for
sample size of 100 and
standard deviation of 3:
t distribution
table
z distribution
table
chi-square
distribution
table
F distribution
table
2
Only if you had a much
smaller sample like 5 or 15,
and did not know the
standard deviation, you
would use the 't' table
instead of the 'z' table.
A customer satisfaction tool
known as Kano Model is
used for analysing customer
requirements. Which of the
following is not considered a
kano model category:
Moments of
truth
Delighters Dissatisfiers Satisfiers 1
KANO model is an indicator
of customer satisfaction and
helps the organization in
understanding the
appropriate customer
satisfaction level. The
organization should however
be aware that the Kano
model CAN NOT:
Analyze
customer needs
and
requirements
Determine the
basic
satisfiers for
the customer
Meet the latent
requirements
for the
customer
Detemine when
the customer
levels have risen
4
The process map known as
SIPOC(suppliers,Inputs,
Process, Outputs,
Customers) provides team
members with an
understanding of the
process. It is a view of the
process taken at:
Floor level A very high
level
The customers
prespective
A detailed level 2
What is a project charter?
Identify which ever correct.
A description of
the business
need addressed
by the project
The product
that will be
produced by
the project,
that is,
characteristics
of the value
(product or
service) that
the project will
create
The relationship
between the
business need
and the product.
All the above None of the
above
4
A(n) ____________ is when
there is an effect on Y while
varying two or more Xs at the
same time?
Matrix Response Interaction Factor 3
An improvement process in
which a company measures
its performance against that
of best-in-class companies,
determines how those
companies achieved their
performance levels, and
uses the information to
improve its own
performance.
Control Chart Six Sigma Benchmarking Cause and Effect
Diagram
3
For a set of data, the
average squared deviation
from the mean, with a
denominator of n-1.
Sample
Variance
Normal
Distribution
Sample Population 1
Countable observations, for
example, number of defects.
Sample Size Attribute Data Discrete Data Variable Data 3
In order for a problem to be
solved correctly, which of the
following must occur first?
The problem
must be defined.
Relevant data
must be
gathered.
The
measurement
system must be
validated.
The process must
be mapped.
1
Which of the following
measures can be used to
find a quick approximation of
the availability of a system?
Mean time to
failure (MTTF)
and mean time
to repair (MTTR)
Failure rate
and failure
mode
Mission time and
failure rate
Downtime and
time to repair
1
What does SIPOC stand for? Suppliers, Input,
Process, Output,
and Corporate
Stakeholders,
Input, Process,
Output, and
Customers
Suppliers, Input,
Policies, Output,
and Customers
Suppliers, Input,
Process, Output,
and Customers
3
FMEA is used in Improve phase Measure phase Analysis phase any of the DMAIC
phases
4
Graphical representations of
the variation in a process over
time is referred as
scatter plot normality plot box plot control chart 4