FINAL EXAMINATION COURSE COURSE CODE EXAMINATION TIME PRINCIPLES AND PRACTICE OF MANAGEMENT MGT420 APRIL 2010 3 HOURS INSTRUCTIONS TO CANDIDATES 1. This question paper consists of seven (7) questions. Answer any five (5) questions in the Answer Booklet. Start each answer on a new page. 2. 3. Do not bring any material into the examination room unless permission is given by the invigilator. Please check to make sure that this examination pack consists of: i) the Question Paper ii) an Answer Booklet - provided by the Faculty DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO This examination paper consists of 3 printed pages Hak Cipta Universiti Teknologi MARA CONFIDENTIAL CONFIDENTIAL 2 BM/APR 2010/MGT420 QUESTION 1 Controlling is a process and actions to meet desired results. a) Briefly explain three (3) different types of focal point for controlling. (6 marks) b) With the aid of a diagram, explain the four (4) steps in an organization control process. (14 marks) QUESTION 2 a) Describe Mintzberg's interpersonal roles and give examples. (10 marks) b) Discuss four (4) major challenges faced by managers in the rapid changing environment. (10 marks) QUESTION 3 a) Briefly explain any four (4) types of nonverbal communication and give appropriate examples. (10 marks) b) Discuss five (5) barriers to effective communication. (10 marks) QUESTION 4 a) Define organizing and briefly describe the process of organizing. (10 marks) b) Explain two (2) advantages and two (2) disadvantages of divisional structure. (10 marks) Hak Cipta Universiti Teknologi MARA CONFIDENTIAL CONFIDENTIAL 3 BM/APR 2010/MGT420 QUESTION 5 a) Define leadership and explain four (4) significance of leadership to an organization. (10 marks) b) Leaders use various types of power to influence others. Describe with examples any four (4) types of power exercised by leaders. (10 marks) QUESTION 6 a) Briefly explain three (3) categories of tests usually used in the selection of the best candidates for jobs. (5 marks) b) Discuss any five (5) key components of the Strategic Human Resources Management. (15 marks) QUESTION 7 Discuss any five (5) principles of Islamic Management and give appropriate examples to support your answers. (20 marks) END OF QUESTION PAPER Hak Cipta Universiti Teknologi MARA CONFIDENTIAL